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Hotel Riu Playacar - All Inclusive

3.5 star property
Family fun on the beach, with 3 outdoor pools, near Playacar Golf Club

Choose dates to view prices

Photo gallery for Hotel Riu Playacar - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Minibar, in-room safe, laptop workspace, blackout drapes
Aerial view
Buffet
Garden

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪3 min walk‬
  • Place, Playacar Golf Club
    ‪6 min walk‬
  • Place, Playacar Beach
    ‪10 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

9.8 out of 10
Exceptional
(6 reviews)
  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room

  • 365 sq ft
  • Sleeps 2

View all photos for Double Room Superior

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room Superior

  • 312 sq ft
  • Sleeps 4

View all photos for Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room

  • 312 sq ft
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior

  • 516 sq ft
  • Sleeps 4

View all photos for Double Room (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (M)

8.0 out of 10
Very good
(6 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (L)

9.6 out of 10
Exceptional
(4 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (E)

9.4 out of 10
Exceptional
(3 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (No balcony - M)

Double Room (No balcony - M) | Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (No balcony - M)

8.4 out of 10
Very good
(9 reviews)
  • 366 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Mexico

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite Mexico

  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (B2C-US)

  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C)

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Double Room, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (U)

8.8 out of 10
Excellent
(15 reviews)
  • 314 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (B2C-US)

  • 314 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (L)

8.0 out of 10
Very good
(1 review)
  • 314 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

  • 314 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (C)

8.8 out of 10
Excellent
(15 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (B2C-CA)

  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • 314 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (U)

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room ( Kid Free | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room ( Kid Free | C)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (Kids Free | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (Kids Free | B2C-CA)

  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (E)

  • Sleeps 3
  • 1 King Bed

Junior Suite (E)

  • Sleeps 4
  • 1 King Bed

Standard Double Room, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (U)

8.4 out of 10
Very good
(119 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior

  • 516 sq ft
  • Sleeps 4

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About the neighborhood

Playa del Carmen

Located in Playacar within a short walk of Playacar Beach, Hotel Riu Playacar - All Inclusive is within 2 miles (3 km) of other popular sights such as Playa del Carmen Main Beach. This 396-room, 3.5-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 3 min walk - 0.2 miles
  • Playacar Golf Club - 6 min walk - 0.4 miles
  • Playacar Beach - 10 min walk - 0.5 miles
  • Mayan Ruins of Playacar - 13 min walk - 0.7 miles
  • Quinta Avenida - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬4 min walk
  • ‪rosa roja - ‬4 min walk
  • ‪Bar Arrecife - ‬12 min walk
  • ‪La Terraza - ‬4 min walk
  • ‪Turquesa - ‬4 min walk

About this property

Hotel Riu Playacar - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Playacar Golf Club
Guests of Hotel Riu Playacar - All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and a free kid's club.
Guests can expect free WiFi and 22-inch TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other amenities include minibars, ceiling fans, and safes. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include massages and manicures and pedicures. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Anana
  • Jade
  • The Palms
  • Traviata
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room roll-in shower
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Playacar Riu
Riu Playacar
Riu Playacar All Inclusive
Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
Playacar Hotels
Riu Playacar Hotel Playa Del Carmen
Riu Playacar Mexico
Riu Playacar Playa Del Carmen
Riu Playacar Reviews
Rui Playacar
Riu Playacar All Inclusive Playa del Carmen
Riu Playa Del Carmen
Riu Playacar All Inclusive All-inclusive property
Riu car Inclusive inclusive p

Frequently asked questions

Will I find all-inclusive options at Hotel Riu Playacar - All Inclusive?

Hotel Riu Playacar - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include snorkeling, windsurfing, and kayaking.

Are free cancellation options available at Hotel Riu Playacar - All Inclusive?

Hotel Riu Playacar - All Inclusive provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

What's there to do around Hotel Riu Playacar - All Inclusive?

This property is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is parking available on site at Hotel Riu Playacar - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Hotel Riu Playacar - All Inclusive?

Renova Spa is the property's spa and services include massages and mani/pedis.

Does Hotel Riu Playacar - All Inclusive include a casino on the premises?

No, Hotel Riu Playacar - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Playacar - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Hotel Riu Playacar - All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 3 outdoor pools, a poolside bar, and a poolside restaurant.

Are there hot tubs at Hotel Riu Playacar - All Inclusive?

No, there isn't a spa tub at this all-inclusive property.

Does Hotel Riu Playacar - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Playacar - All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Playacar - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Playacar - All Inclusive.

Does Hotel Riu Playacar - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How far is the airport from Hotel Riu Playacar - All Inclusive?

The closest major airport to Hotel Riu Playacar - All Inclusive is Cozumel Intl. Airport (CZM), which is 20.3 mi away (255 minutes by car).

Can I book a room with a balcony at Hotel Riu Playacar - All Inclusive?

Yes, some guestrooms at Hotel Riu Playacar - All Inclusive offer a balcony and may feature sea views.

Does Hotel Riu Playacar - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Hotel Riu Playacar - All Inclusive if you plan to say "I do" during your trip.

Hotel Riu Playacar - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1009 reviews
Rating 8 - Good. 255 out of 1009 reviews
Rating 6 - Okay. 84 out of 1009 reviews
Rating 4 - Poor. 35 out of 1009 reviews
Rating 2 - Terrible. 31 out of 1009 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food close to down town playa del carmen walkable
Stayed 4 nights in Jul 2025

10/10 Excellent

Erika Lidieth

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was wonderful. The only thing that all the floors were wet and slippery. It was a hazard. Everything else was great!
Stayed 3 nights in Sep 2025

8/10 Good

Bryan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Adson Jose

Stayed 5 nights in Sep 2025

6/10 Okay

Denise

Traveled with family
Liked: Cleanliness
When in Cancun previously my husband and I stayed at Riu Riviera Maya and that was top tier but this time we traveled with family so I chose Playacar for the value. The customer service was 3 out of 10 and the food was a 7 out of 10. This property had no elevator and the towels hanging outside of the rooms was giving Myrtle Beach. I pretty much got what I paid for and that was nobody’s fault but mine. I would not recommend this property
Stayed 4 nights in Sep 2025

8/10 Good

Jonathan A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff - area was convenient
Early morning relaxation near the beach -
Stayed 4 nights in Sep 2025

8/10 Good

Aisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more even entertaining and variety of food options.
Stayed 5 nights in Sep 2025

10/10 Excellent

Rosa Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Hernan

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Hernan Juniors Vilchez del, San Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service

Had a good stay

Had a nice stay. Lots of entertainment, good selection of food. The AC in the rooms could be better. Beds are hard to sleep on.
Stayed 3 nights in Jul 2025

10/10 Excellent

Adriana Sulene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Zuhay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at this resort coming from Texas and as soon as we got there everything was amazing. Staff, service, food, drinks, and maintenance was great
Stayed 4 nights in Aug 2025

10/10 Excellent

Basel Hanna, Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 6 nights in Aug 2025

8/10 Good

Engelbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall… just need a few upgrades in some areas like pools.
Stayed 6 nights in Aug 2025

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my experience. We were located walking distance from the main area of entertainment.
Stayed 6 nights in Aug 2025

6/10 Okay

Eladia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was not very good
Stayed 7 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Questionable 5 Star - need fly catchers over food?

Food was good, but you could get some of the same foods in other restaurants, it would have been better to introduce new foods rather than having the same foods. Bed was fine no issues. Internet was fine no issues. Hygiene with flies on food, they need fly catchers and repellents around the hotel. I saw loads of flies on the fruit which was a bad experience, the service staff didn’t care when I pointed it out. Hotel check-in was very poor! Not impressed I’m filing a complaint for this because we missed out on key activities.
Stayed 5 nights in Aug 2025

8/10 Good

R Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Riu always delivers outstanding services and food. Can't do much about mother nature and the seaweed problem throughout the Caribbean coastlines.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jonathan Corey, Worcester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here at RIU playacar! Our first time visiting Mexico and we would definitely stay at this resort again.
Stayed 6 nights in Aug 2025

6/10 Okay

Kimberly, Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities
The food was ok, mostly buffet style and a little repetitive. The service was good. The rooms need a little updating, and the AC didn't work well in one of our two rooms... they attempted to repair it, but it wouldn't get low enough to combat the humidity. The water in the sink is not drinkable, which is understandable in Mexico, but most of the places I've stayed before you don't need to worry about brushing your teeth with the sink water.
Stayed 4 nights in Aug 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was a good experiencia
Stayed 2 nights in Aug 2025

10/10 Excellent

JOSE MIGUEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excelent. All is ok
Stayed 2 nights in Aug 2025

10/10 Excellent

Fábio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atendimento incrível, limpeza impecável e buffet e

Hotel excelente, refeições impecáveis e nem precisamos agendar os restaurantes temáticos. Tinha de tudo e sempre em ótima qualidade. Infelizmente o salgazo impediu de usarmos o mar, porém o que não demandava de ações externas, o hotel entregou. Senti um pouco de falta de música, já que só tocava na piscina com bar para adultos. Chegamos 2h antes e autorizam nosso acesso sem qualquer dificuldade, check-in perfeito
Stayed 4 nights in Aug 2025

10/10 Excellent

Lourdes Munoz, Toronto

Liked: Cleanliness
Stayed 7 nights in Jul 2025

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