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Princess Family Club Riviera - All Inclusive

5.0 star property
Luxury resort on the beach, with 12 outdoor pools

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Photo gallery for Princess Family Club Riviera - All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
Exterior
Garden
12 outdoor pools
Free minibar, in-room safe, desk, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Housekeeping
  • Room service

Explore the area

View in a map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, Gran Coyote Golf
    ‪4 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for Family Room (Club)

Family Room (Club) | Free minibar, in-room safe, desk, iron/ironing board

Family Room (Club)

7.6 out of 10
Good
(44 reviews)
  • 628 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

8.0 out of 10
Very good
(15 reviews)
  • 635 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 3

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 5

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Quadruple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Family Room -5 guests- Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Family Room -5 guests- Deluxe with Garden View

  • 592 sq ft
  • Sleeps 5

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 5

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 3

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 4

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 4

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 3

View all photos for Quadruple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 4

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 3

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 4

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Table tennis, music library

Grand Riviera Princess - All Inclusive

Playa del Carmen
  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
8.0 out of 10, Very Good, 4,360 reviews
$245 nightly
The price is $245
Dec 14 - Dec 15
Total with taxes and fees
Grand Riviera Princess - All Inclusive

About the neighborhood

Playa del Carmen

Princess Family Club Riviera - All Inclusive is located within a mile (2 km) of Playa Xcalacoco and Chun-Zumbul (diving site). This 144-room, 5-star resort welcomes business and leisure travelers with 12 outdoor pools, a full-service spa, and 12 restaurants.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.0 mile
  • Gran Coyote Golf - 4 min drive - 1.6 miles
  • El Camaleón Mayakoba Golf Course - 4 min drive - 1.6 miles
  • Tres Rios Ecopark - 9 min drive - 4.6 miles
  • Punta Esmeralda Beach - 11 min drive - 3.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Restaurante Hacienda - ‬7 min walk
  • ‪El Beso Pool Bar - ‬17 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Mike’s Coffee - ‬20 min walk

About this property

Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools
Guests of Princess Family Club Riviera - All Inclusive have access to a full-service spa, 12 outdoor pools, and a nightclub. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a gym, and outdoor tennis courts.
Plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs and free toiletries. Other amenities include free minibar items, balconies or patios, and coffee makers.
6 outdoor tennis courts and a health club are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Table tennis, music library
Grand Riviera Princess - All Inclusive
  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
8.0 out of 10, Very Good, 4,360 reviews
$245 nightly
The price is $245
Dec 14 - Dec 15
Total with taxes and fees
Grand Riviera Princess - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27,254 square feet of conference space
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a security system and a first aid kit.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Frequently asked questions

Can I book all-inclusive options at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

Is a free cancellation option available at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

What is there to do around Princess Family Club Riviera - All Inclusive ?

This resort is located in Playa del Carmen within a short 18-minute walk of Playa Xcalacoco. You'll also find El Camaleón Mayakoba Golf Course and Tres Rios Ecopark within a short drive.

Is parking available on site at Princess Family Club Riviera - All Inclusive ?

Yes, self parking is offered for free at the resort. Accessible parking is also available for guests.

Is there a spa at Princess Family Club Riviera - All Inclusive ?

Spa Princess is the resort's spa and services include deep-tissue massages, hot stone massages, body wraps, and aromatherapy.

Does Princess Family Club Riviera - All Inclusive have a casino?

No, Princess Family Club Riviera - All Inclusive doesn't have a casino.

Is there an indoor pool at Princess Family Club Riviera - All Inclusive ?

No, this resort doesn't have an indoor pool; however, there are 12 outdoor pools.

Is Princess Family Club Riviera - All Inclusive a good place to stay for couples?

This beachfront resort offers plenty of amenities for couples including a beach bar, 12 outdoor pools, and 12 restaurants.

Does Princess Family Club Riviera - All Inclusive have a hot tub?

No, but all guestrooms at this resort have jetted bathtubs.

Does Princess Family Club Riviera - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Princess Family Club Riviera - All Inclusive has 12 restaurants, and serves free buffet breakfast each morning.

Will Princess Family Club Riviera - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Princess Family Club Riviera - All Inclusive .

Does Princess Family Club Riviera - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

Where is the closest airport to Princess Family Club Riviera - All Inclusive ?

The closest major airport to Princess Family Club Riviera - All Inclusive is Cozumel Intl. Airport (CZM), which is 26 mi away (286 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.4 mi away.

Are there rooms with balconies at Princess Family Club Riviera - All Inclusive ?

Yes, every guestroom at Princess Family Club Riviera - All Inclusive comes with a balcony with some featuring pool views.

Does Princess Family Club Riviera - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Princess Family Club Riviera - All Inclusive .

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 365 out of 877 reviews
Rating 8 - Good. 258 out of 877 reviews
Rating 6 - Okay. 138 out of 877 reviews
Rating 4 - Poor. 64 out of 877 reviews
Rating 2 - Terrible. 52 out of 877 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dionata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 7 nights in Aug 2025

4/10 Poor

Candice

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We went to Cancun for the beach and there was zero beach access due to the seaweed. Whether it’s an issue in the summer or not this should somehow be shared prior to bookings. Super disappointing.
Stayed 6 nights in Jul 2025

10/10 Excellent

Martina De La

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 8 year old had a blast. She loved the toy Pirate, the food, the staff, the room, how beautiful the property was. We ate, swam, slept, relaxed and did not want to leave! Amazing, highly recommend!
Stayed 8 nights in Aug 2025

6/10 Okay

Jose, Lehigh Acres

Traveled with family and small children
Disliked: Property conditions & facilities
The property is in remodeling
Stayed 7 nights in Jul 2025

4/10 Poor

Rayna Lynn

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid oriented
Stayed 7 nights in Jul 2025

10/10 Excellent

Mary Grace

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the food, the Ala carte & the show every night. Lots of activities everyday. The staff are awesome & they make sure we’re ok.
Stayed 7 nights in Jul 2025

10/10 Excellent

Alondra

My kids has a blast.
Stayed 5 nights in Jul 2025

8/10 Good

Ana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful professional and friendly
Stayed 4 nights in Jul 2025

8/10 Good

rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was under construction if i knew this i would've went somewhere else. Wish they let people know. Other then that staff was helpful.
Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Loved the hotel. Staff are exceptional. Grounds are lush and beautiful. So much wildlife. Food was plentiful and varied. We will definitely be back!
Stayed 6 nights in Jul 2025

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities
The beach area was not clean at all, unable to get in the water. The resort itself was wonderful.
Stayed 5 nights in Jul 2025

8/10 Good

GLORIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2025

6/10 Okay

Dustin

Traveled with family
Liked: Staff & service
This resort is meeehhh. Nothing seemed special except the wildlife. We decided to spend most our time away from the resort.
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! We went as a family and I loved how they had a little bit of everything for every age range in the Princess Family side of the resort. The rooms are very spacious and clean. Food is so good with different themes every day. Different buffets to try. Really liked how they had activities for the kids throughout the day and the kids pool section was super close to our room! Highly recommend, and would book here in the future for sure!
Stayed 4 nights in May 2025

4/10 Poor

Shiela, Douglasville

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
The property was a nice place to stay. However, no where to do laundry. Great pools though. The food was horrible. Every single place. If you’re a foodie then this is not for you. Staff was nice.
Stayed 4 nights in Jul 2025

6/10 Okay

Sherri

Traveled with family and small children
Disliked: Cleanliness
It was ok. They are very pushy trying to get you to become a privileged member. I would not go back.
Stayed 7 nights in Jul 2025

8/10 Good

Elizabeth

Stayed 8 nights in Jun 2025

6/10 Okay

Julia

Traveled with group, Traveled with family
Liked: Cleanliness
Wasn’t very accommodating for a big group traveling together that wanted to eat a dinner together for a birthday celebration. Not a lot to do. Had to shuttle (pay) to town to eat good.
Stayed 6 nights in May 2025

10/10 Excellent

kenia

Stayed 6 nights in Jun 2025

2/10 Terrible

Jeannette

Disliked: Staff & service
No connecting rooms
Stayed 7 nights in Jun 2025

2/10 Terrible

Taylor

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were not told the property was under construction and the food was not good.
Stayed 6 nights in May 2025

8/10 Good

Olivia J

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 8 nights in Jun 2025

6/10 Okay

Nelly

Traveled with family
Disliked: Property conditions & facilities
The room was not as pictured, it was definitely older than we expected. The staff was okay for the most part, but 2 staff members in particular were really rude to us for having triplets. One of them was the train driver, his name Bernabe who didn’t want us using our stroller. He made a comment along the lines of people being so insensitive bringing big A$$ strollers into the train. I told him my husband and I were outnumbered, and if I had only one child, I would not be bringing a stroller; but we have triplets. On top of that he was blocking us from getting on the tram. The other member was from the family club who spoke too fast and wasn’t flexible to us regarding the hours. Yes, we went 18 mins before closing, but she said she needed that time to clean, she had a lot of attitude towards us. Definitely not appropriate, her coworker was a lot more understanding and let us play for a little bit, we helped clean up the toys. Everyone else was very nice and attentive to us. On the first day they wanted us to get a “free” VIP breakfast and gift, it was a waste of our time. They wanted us to buy shares. They were very annoying, especially knowing we went for vacation not for business. There was also nothing VIP about the breakfast. The food was mediocre at best. Lots of reconstruction, which meant a lot of walking and nothing in between point A and point B. Although the wildlife did make up for the long walk in between. Creeps in the kids pool & no security.
Stayed 6 nights in Jun 2025

10/10 Excellent

Maria G

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s all inclusive which I enjoyed. It is very family friendly. They have an ice cream shop inside the resort with unlimited access. The food was good. They always have activities going on thru the day. Would definitely come back.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jason, North Las Vegas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

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