This was our 14th time to stay at the Iberostar/Cancun. Why? Because the property, rooms, pool, activities, service and cleanleness is excellent. I would recommend it to anyone.
PROS: Room very accommodating. AC worked great. Shower pressure great/plenty of hot water. Bed and pillows were nice. Breakfast buffet was wonderful everyday. If you got to the beach by 10am, you were able to get chairs under the palapas. Wait staff on the beach is minimal but the beach bar is so close! Top shelf liquor. Every restaurant was worth it! We ate at all of them and highly recommend you make reservations. Take plenty of 1's and 5' for tipping. Guest services will not give you change. Bartenders do not mind making change. Pool is nice, pool entertainment daily is typical to all inclusives. Kids overtake the hot tub....don't recommend using. TAKE A YETI CUP to keep drinks cold. They will serve it to you straight! CONS: Nightly entertainment is lacking. AVOID Concierge! They are aggravating and constantly trying to sell you things! Go to guest services to make your restaurant reservations.
Excellent service, beautiful scenery, and awesome amenities.
Beautiful, the hotel had a very pleasant aroma. Staff was very friendly and helpful. Would definitely stay here again and recommend this resort to others.
The staff at the buffet was amazing. I wish I could recall how to spell our waiters name but he was so fantastic (Neibi maybe). The food was just fine, buffet and restaurant way better than room service food. The pool was so cold but I am not sure what could be done about that. Liked that they had eco friendly items in the rooms.
Very friendly staff. Good food and never had to wait for anything. The event center was really nice with an opportunity to dance each evening but it ended around 11pm. I wish they had a club that was open late for dancing.
I did not like how the staff in the reception treated us and there is a lack of communication between them.
This hotel was fantastic! Check In was very smooth and so fast, which is always appreciated after travelling. The staff were engaging, fast, and fun! Franco got me, my boyfriend, and a great group of people to beach volleyball every day. Restaurant reservations fill up quickly, especially the Steak house, so I would try to make those reservations asap. Great place to stay, would go there again! Also, close to the airport.
The resort is located in a nice area. Pools and beach are really nice. The food service including the buffet were subpar compared to other resorts in Cancun we have been to before. Specialty restaurants are hard to get into. Drinks offered at various bars are the lowest grade in every category. Room amenities including the mini bar supplies are bare minimum. Nightly entertainment not impressive at all.
Food was excellent and lots of choices. Staff was very courteous and helpful. Very enjoyable stay.
Great property. But I have been to better places. My evaluation was a comparison.
The best place we’ve ever been. The staff are the best too. This place is highly recommended.
We have stayed at numerous places and this hotel was very disappointing. All restaurants required reservations and never had any availability for reservations, however, they were almost always half empty. Food was mediacore at best.
The staff were respectful. There were only 2 buffets and the food wouldn’t change from day one yo day two. The restaurant for dinner were nice.
I loved the property. From the moment I walked in the bell staff was very friendly. The front desk where really kind. Diana at Guest Service was extremely helpful and made our stay so pleasant and easy, she’s a great asset to your hotel. The Bellboy Francisco was very friendly and helpful giving me some tips of the area in Cancun and the hotel in general. My son has several food allergies, and the cook Miguel at the buffet restaurant was AMAZING! He made sure my son had food to eat. I can’t wait to come back!!!! Just only one little thing, you need a decaf machine in the restaurants, or a coffee maker for decaf only. The waiters or myself had to go to the lobby bar or the coffee shop to get it. Thank you!!! Can’t wait to come back.
The pools and beach were awesome! The food at the restaurants were really good and the buffets were decent too. The lobby was clean and smelled very nice! Name brand alcohol at the bars and great service! Only bad thing I can say is the rooms were slightly dated and the bed wasn’t very comfortable. Otherwise it was an amazing place to stay!
Located in Zona Hotelera, Iberostar Selection Cancun All Inclusive is within a 5-minute walk of Delfines Beach and within 15 minutes of other popular attractions like El Rey Ruins. This 426-room, 4-star property welcomes business and leisure travelers with 7 outdoor pools, a private beach, and a golf course.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:00 AM. There are ample dining options with 5 onsite restaurants, including El Maguey Restaurant, which specializes in Mexican cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
The 426 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free minibar items, MP3 docks, and coffee makers are also standard.
Iberostar Selection Cancun All Inclusive features a private beach, a golf course, and a full-service spa. Free valet and self parking are available, and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include 7 outdoor pools, a free water park, and a children's pool.
This was our 14th time to stay at the Iberostar/Cancun. Why? Because the property, rooms, pool, activities, service and cleanleness is excellent. I would recommend it to anyone.
PROS: Room very accommodating. AC worked great. Shower pressure great/plenty of hot water. Bed and pillows were nice. Breakfast buffet was wonderful everyday. If you got to the beach by 10am, you were able to get chairs under the palapas. Wait staff on the beach is minimal but the beach bar is so close! Top shelf liquor. Every restaurant was worth it! We ate at all of them and highly recommend you make reservations. Take plenty of 1's and 5' for tipping. Guest services will not give you change. Bartenders do not mind making change. Pool is nice, pool entertainment daily is typical to all inclusives. Kids overtake the hot tub....don't recommend using. TAKE A YETI CUP to keep drinks cold. They will serve it to you straight! CONS: Nightly entertainment is lacking. AVOID Concierge! They are aggravating and constantly trying to sell you things! Go to guest services to make your restaurant reservations.
Excellent service, beautiful scenery, and awesome amenities.
Beautiful, the hotel had a very pleasant aroma. Staff was very friendly and helpful. Would definitely stay here again and recommend this resort to others.
The staff at the buffet was amazing. I wish I could recall how to spell our waiters name but he was so fantastic (Neibi maybe). The food was just fine, buffet and restaurant way better than room service food. The pool was so cold but I am not sure what could be done about that. Liked that they had eco friendly items in the rooms.
Very friendly staff. Good food and never had to wait for anything. The event center was really nice with an opportunity to dance each evening but it ended around 11pm. I wish they had a club that was open late for dancing.
I did not like how the staff in the reception treated us and there is a lack of communication between them.
This hotel was fantastic! Check In was very smooth and so fast, which is always appreciated after travelling. The staff were engaging, fast, and fun! Franco got me, my boyfriend, and a great group of people to beach volleyball every day. Restaurant reservations fill up quickly, especially the Steak house, so I would try to make those reservations asap. Great place to stay, would go there again! Also, close to the airport.
The resort is located in a nice area. Pools and beach are really nice. The food service including the buffet were subpar compared to other resorts in Cancun we have been to before. Specialty restaurants are hard to get into. Drinks offered at various bars are the lowest grade in every category. Room amenities including the mini bar supplies are bare minimum. Nightly entertainment not impressive at all.
First and foremost, we would like you to accept our genuine appreciation for your continued loyalty and trust towards Iberostar Hotels & Resorts. We are also very happy that you have taken the time to share your kind comments with us. Moreover, your evaluation is of the utmost importance for us because it shows us that we are following the right path towards our main goal; your entire satisfaction. We would like once again to thank you for this kind review of our hotel. We will be delighted to welcome you back to your home away from home. Best regards,