Beds are tiny, rooms are small. They don’t clean your room- they just change the beds and pick up trash
I’ve been to Cancun over 10 times and Iberostar was by far the worst hotel I’ve ever stayed at. The hotel is very run down and dingy. I stayed at one of the renovated rooms one night and those rooms are very poorly done and already had duct tape on lamps, shower door didn’t close properly so water leaked all over the ground. We ended up moving rooms to a better view but not renovated and it was so dirty and old. The entire room and hotel flooded when it stormed. Weird smells from the sink and toilets. They have 5 restaurants but you have to make a reservation and they are constantly booked so unless you make it 3 days ahead of time you’re stuck with the buffet that is very average. We stayed at this hotel because of a wedding and everyone was getting sick and had things stolen from their rooms from housekeeping. I would never stay here again or recommend this hotel to anyone.
The resort itself was beautiful and the staff was extremely pleasant and friendly. What I didn’t like too much was limited dinner reservations time options (because of the size of the restaurants), and the quality of the food.
Rooms in Hotel are extremely outdated. Our door was broken and it was hard to fully close it; housekeeping left it open on the day we were gone for 14 hr. All inclusive doesn’t include bar in the room. We had some beers and soda at first but was notified that they usually do not restock it. They did bring some after we called. Beach area and pools were amazing. Food at main buffet was incredible. Staff are super friendly.
*Honest Review* The rooms are disappointing, worn, bare, strong mildew smell and the doors and door frames have large gouges and dings in them. It looks rough. When we arrived to the resort a day late due to plane delays we were informed our room was still not ready for us. So they “upgraded us” and when we arrived to our room, the room smelled stale and a large cockroach was on its back half alive. Our sheets were “clean” but had stains. Which really grossed us out. This place is not cheap, I expected better. I will say the grounds and pools are pretty and well kept. The villas have private pools which are quiet and open 24 hours which was very cool! So many other resorts shut the pools down early so this was a huge positive and much appreciated. The little huts on the beach are great. The hammocks in a quiet zone were relaxing and peaceful. The food in the buffet not only has a great presentation but tastes amazing! They labeled food as gluten free and vegan (when applicable) which was a nice touch for my husband who has those type of diet restrictions. The staff is friendly and always greets you with a smile and a cheerful “hola”. My husband says he would go back, but I’m on the fence. The grounds were so amazing and the pools were fun but the room quality was questionable. I hope this helps.
This is by far not a 5 star hotel. Very outdated rooms, our shower was pretty dirty upon arrival. I just felt gross using the bathroom. The entertainment is pretty subpar compared to other resorts. It did seem like it’s more of a family resort for kids. If you don’t get up at 7am or earlier to reserve a pool chair you will be out of luck, and end up having to sit by the kids water area. The hot tubs were usually luke warm/cold. The beach area is okay. The food was okay nothing spectacular. Let’s talk about room service, I called because I wanted a drink (non alcohol) and I was told room service was just for food (I’ve been to a 3 star hotel and was able to get a beverage to my room). It was our first vacation in 6 years and from our previous resort experiences this was the least entertaining. Thank goodness it was a short trip and all we wanted was relaxation by the pool and sun therapy. Any more than 3 nights and we would have been bored. Oh yea, the timeshare breakfast for a free massage or pool credit, don’t fall for it, thankfully I knew better. This hotel is eco-friendly. So they don’t have water bottles either. The bottle in our room to fill up with their water was dirty. Bring your own bottles if you can or a thermos.
Very good experience; however, the facilities need some maintenance work
Everything good. Need to remodeling the bathroom
All areas were very tidy, staff very nice.
We had a great time. Sometimes they forget to pick up the dishes in rooms. And they were outside the room
Food quality could be a lot better .
Very nice staff, food not excellent but ok. There was some elevators repairing going on while I stayed. Clean service really good. And entertainment team excellent there was always something to do.
Restaurants were good and the service excellent. The bathroom in our room was a bit small but everything ese was great
It is a good hotel & has a good service. but it is a little old so that the equipments are not so good.
the ocean view
Located in Zona Hotelera within a short walk of La Isla Shopping Mall, Iberostar Selection Cancun All Inclusive is within 2 miles (3 km) of other popular sights such as Costa Occidental de Isla Mujeres National Park. This 426-room, 4.5-star aparthotel welcomes business and leisure travelers with 7 outdoor pools, a private beach, and a golf course.
There are multiple options for onsite dining with 5 restaurants, including El Maguey Restaurant, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
Each apartment is air-conditioned and has an array of amenities, including free minibar items, an MP3 dock, and a coffee maker. Guests can expect to find free WiFi and a 32-inch LCD TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a safe, a phone, and an ironing board.
Iberostar Selection Cancun All Inclusive features a private beach, a golf course, and a full-service spa. Free valet and self parking are available, and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive aparthotel include 7 outdoor pools, a free water park, and a children's pool.
Beds are tiny, rooms are small. They don’t clean your room- they just change the beds and pick up trash
I’ve been to Cancun over 10 times and Iberostar was by far the worst hotel I’ve ever stayed at. The hotel is very run down and dingy. I stayed at one of the renovated rooms one night and those rooms are very poorly done and already had duct tape on lamps, shower door didn’t close properly so water leaked all over the ground. We ended up moving rooms to a better view but not renovated and it was so dirty and old. The entire room and hotel flooded when it stormed. Weird smells from the sink and toilets. They have 5 restaurants but you have to make a reservation and they are constantly booked so unless you make it 3 days ahead of time you’re stuck with the buffet that is very average. We stayed at this hotel because of a wedding and everyone was getting sick and had things stolen from their rooms from housekeeping. I would never stay here again or recommend this hotel to anyone.
The resort itself was beautiful and the staff was extremely pleasant and friendly. What I didn’t like too much was limited dinner reservations time options (because of the size of the restaurants), and the quality of the food.
Rooms in Hotel are extremely outdated. Our door was broken and it was hard to fully close it; housekeeping left it open on the day we were gone for 14 hr. All inclusive doesn’t include bar in the room. We had some beers and soda at first but was notified that they usually do not restock it. They did bring some after we called. Beach area and pools were amazing. Food at main buffet was incredible. Staff are super friendly.
*Honest Review* The rooms are disappointing, worn, bare, strong mildew smell and the doors and door frames have large gouges and dings in them. It looks rough. When we arrived to the resort a day late due to plane delays we were informed our room was still not ready for us. So they “upgraded us” and when we arrived to our room, the room smelled stale and a large cockroach was on its back half alive. Our sheets were “clean” but had stains. Which really grossed us out. This place is not cheap, I expected better. I will say the grounds and pools are pretty and well kept. The villas have private pools which are quiet and open 24 hours which was very cool! So many other resorts shut the pools down early so this was a huge positive and much appreciated. The little huts on the beach are great. The hammocks in a quiet zone were relaxing and peaceful. The food in the buffet not only has a great presentation but tastes amazing! They labeled food as gluten free and vegan (when applicable) which was a nice touch for my husband who has those type of diet restrictions. The staff is friendly and always greets you with a smile and a cheerful “hola”. My husband says he would go back, but I’m on the fence. The grounds were so amazing and the pools were fun but the room quality was questionable. I hope this helps.
This is by far not a 5 star hotel. Very outdated rooms, our shower was pretty dirty upon arrival. I just felt gross using the bathroom. The entertainment is pretty subpar compared to other resorts. It did seem like it’s more of a family resort for kids. If you don’t get up at 7am or earlier to reserve a pool chair you will be out of luck, and end up having to sit by the kids water area. The hot tubs were usually luke warm/cold. The beach area is okay. The food was okay nothing spectacular. Let’s talk about room service, I called because I wanted a drink (non alcohol) and I was told room service was just for food (I’ve been to a 3 star hotel and was able to get a beverage to my room). It was our first vacation in 6 years and from our previous resort experiences this was the least entertaining. Thank goodness it was a short trip and all we wanted was relaxation by the pool and sun therapy. Any more than 3 nights and we would have been bored. Oh yea, the timeshare breakfast for a free massage or pool credit, don’t fall for it, thankfully I knew better. This hotel is eco-friendly. So they don’t have water bottles either. The bottle in our room to fill up with their water was dirty. Bring your own bottles if you can or a thermos.
Very good experience; however, the facilities need some maintenance work
First and foremost, we would like to thank you for allowing us to host you on your most recent vacations. It fills us with joy to read that our gastronomic offer and service were the highlights of your stay, as they are one of our main pillars. On the other hand, we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us and we strive daily for complete customer satisfaction, therefore, we are sorry for the impression that you have received during your time with us. Please allow us to add that it is atypical in our hotels and we apologize for the inconvenience caused. We assure you that our Maintenance and Housekeeping departments follow a strict maintenance program in order to keep our rooms in tip-top conditions, however, we will pass on your comments to the proper department for their consideration. We will be honored to welcome you once again and offer you a memorable stay. Sincerely,