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Recent guest reviews

The location was great. The beach and pool area were nice. The service was terrible. Took forever just to get a drink. There was a 45 minute wait just for fries. Not enough people working the bar area. Some of the employees there were really nice but they had too much of a workload.

the hotel needs maintenance in its a / c, elevators and bathrooms, little water comes out of the showers, the bar closes very early and they have nothing to do at night, they harass tourism with package sales asking you for deposit money and if not You want to go the next day to the sales package, they steal the deposit, I lost 4 hours listening to their sales.

Broken shower, broken bed, bathroom water smelled like sewage.

Good location but very rude front desk staff, unworkable facilities, and terrible food. The front desk and restaurant staff acts stuck up as if they are better than anyone else (meanwhile this is Mexico). Very shady woman named Patricia checked us in and refuses to change our room when we didn’t like it (as we were on the first floor and our view was blocked by a giant coconut tree) and directed staff in front of us to tell us “no.” If you want a vacation in hell come here because it will surely be ruined. Came here before and experienced same issues. NEVER AGAIN. Also food is nasty just as staff and shower shuts off and they can’t do nothing about it. You will be in the middle of a shower and water shuts off and you’re told by front desk “wait 30 mins” huh? Definitely not what anyone should experience on vacation. Not at all relaxing. Only nice person was our server on the beach, Linda. She was a very pleasant woman.

Lobby, staff, pool, beach access, free beach towels all were appealing. But the room itself was not up to the same standard. Beach water smell inside the room, vanity water tap was worn out and spraying water all over the counter and onto the floor. Toilet, shower were not working right, no hot water in the evening

I just don’t think that when you go on vacation you should get stressed out. Front desk was ok. The maintenance was humble and nice. But dang it man the people that are trying to upsale the next vacation are terrible ambitious and aggressive......No one seems to care about the time they are stealing from you or your family. THATS SO WRONG IN SO MANY LEVELS. By the way it’s every where not just the hotel. From the moment you get off the plane you get attacked by pit bulls. Beware!!!! Don’t look at anyone or make eye contact or else. YOU WILL REGRET IT

Paseo Kukulcan km 9, lotes 9 y 9A Cancun QROO

Hotel highlights

  • Steps from Forum Beach and Caracol Beach
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera, Krystal Cancun is within a few miles (5 km) of popular sights such as La Isla Shopping Mall and Cancun Interactive Aquarium. This 502-room, 3.5-star resort has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Cancun, and a short drive from Tortuga Beach and Aquaworld.


Dining

Enjoy dining at one of 2 onsite restaurants including El Mortero, which specializes in Mexican cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

All 502 rooms provide fireplaces, minibars, and coffee makers. 32-inch plasma TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries. Other amenities include laptop-compatible safes, phones, and ironing boards.


Property features

At Krystal Cancun, guests enjoy a full-service spa, an outdoor pool, and a children's pool. If you drive, put free valet parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.

Room options

Club Room, 1 King Bed, Balcony, Ocean View

1 King Bed | Sleeps 3

Family Studio, 1 King Bed with Sofa bed, Ocean View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Double Beds, City View

2 Double Beds | Sleeps 4

Club Room, 2 Double Beds, Balcony, Ocean View

2 Double Beds | Sleeps 4

Guest reviews for Krystal Cancun

Everyone (97) Couples (110) Business (7) Family (72) Other (24) Friends (70)
3
Partner Couples

The location was great. The beach and pool area were nice. The service was terrible. Took forever just to get a drink. There was a 45 minute wait just for fries. Not enough people working the bar area. Some of the employees there were really nice but they had too much of a workload.

By on Mar 17, 2020

Review comment responded on Mar 24, 2020

Dear guest We apologize about the issues you mention We hope to see you back and provide you the service you deserve Kind regards

1
Everyone

By on Mar 13, 2020

3
Family

the hotel needs maintenance in its a / c, elevators and bathrooms, little water comes out of the showers, the bar closes very early and they have nothing to do at night, they harass tourism with package sales asking you for deposit money and if not You want to go the next day to the sales package, they steal the deposit, I lost 4 hours listening to their sales.

By on Mar 10, 2020

4
Everyone

By on Mar 8, 2020

3
Everyone

By on Feb 10, 2020

4
Everyone

By on Feb 4, 2020

1
Family Family with small children

Broken shower, broken bed, bathroom water smelled like sewage.

By on Feb 1, 2020

2
Everyone

By on Jan 20, 2020

Review comment responded on Jan 23, 2020

Dear guest, we appreciate your visit and preference Kind regards

5
Everyone

By on Jan 19, 2020

Review comment responded on Jan 23, 2020

Dear guest, thank you very much for your visit. Best regards

5
Everyone

By on Jan 8, 2020

Review comment responded on Jan 26, 2020

Dear guest thank you very much for visiting Krystal Cancun. Kind regards

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