Featured Image
1/52 Featured Image Featured image 1 of 52

Located in Hotel Zone, Krystal Cancun is next to Cancun Convention Center and Forum Beach. This 502-room, 3.5-star resort has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's on the beach and also a short walk from Gaviota Azul Beach and Delphinus Dreams.

Dining

Enjoy dining at one of 2 onsite restaurants including El Mortero, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.

Rooms

Krystal Cancun's 502 rooms are air-conditioned and provide fireplaces, minibars, and coffee makers. Guests can expect to find free WiFi and 32-inch plasma TVs with cable channels and pay movies. Bathrooms offer rainfall showers and free toiletries. In-room massages are available, and other amenities include laptop-compatible safes and ironing boards.

Property features

Krystal Cancun features a full-service spa, an outdoor pool, and a children's pool. If you plan to drive, free valet parking is available. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a health club, a spa tub, and a sauna.

Highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

  • Fitness facilities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Hotel Amenities

The Krystal Cancun resort rises above the Caribbean Sea, within 1 block of nearby restaurants, shopping malls, nightlife, and the Cancún Convention Center. Guests have direct access to a public white-sand beach with umbrellas for shade.

This smoke-free resort provides a fitness center and a full-service spa that includes a sauna, steam room, and rooms for massage (surcharge). It also offers body treatments, facials, and a small fitness room. Outdoor secure parking and valet parking are free. 5 meeting and conference rooms are on site.

Guests booked in the All-Inclusive plan can enjoy set-menu dinners at select Cancún restaurants (transportation not included), and waived cover charge at Bulldog Café disco (drinks not included; other restrictions may apply).

  • Outdoor pool 
  • Poolside bar 
  • Swim-up bar 
  • Children's pool 
  • Steam room 
  • Sauna 
  • Spa treatment room(s) 
  • Spa tub 
  • Free newspapers in lobby 
  • Health club 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Multilingual staff 
  • 24-hour front desk 
  • Gift shops or newsstand 
  • Shopping on site 
  • Hair salon 
  • Dry cleaning/laundry service 
  • Babysitting or childcare 
  • Television in common areas 
  • Number of floors - 8 
  • Elevator/lift 
  • Number of bars/lounges - 4 
  • Wedding services 
  • Coffee shop or café 
  • Concierge services 
  • Fitness facilities 
  • Full-service spa 
  • Turkish bath/Hammam 
  • Tours/ticket assistance 
  • Luggage storage 
  • Business center 
  • Children's club 
  • Laundry facilities 
  • Garden 
  • Total number of rooms - 502 
  • Meeting rooms 5 
  • Free valet parking 
  • Free self parking 
  • Number of meeting rooms - 5 
  • Beach umbrellas 
  • Beach towels 
  • Number of restaurants - 2 
  • Smoke-free property 
  • Breakfast available (surcharge) 
  • Free WiFi 
  • Number of buildings/towers - 4 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Children's club (free)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Fireplace 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Shower only 
  • Rainfall showerhead 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • In-room safe (laptop compatible) 
  • Cable TV service 
  • Free WiFi 
  • In-room massage available 
  • Room service (24 hours) 
  • Plasma TV 
  • Free cribs/infant beds 
  • Rollaway/extra beds (free) 

Where to Eat

Guests booking All Inclusive rate plans will not be charged for the majority of meals and beverages at the following restaurants. Guests booking any other rate categories will be charged for meals and beverages at the following restaurants:

Aquamarina - Breakfast and dinner are served in this lively air-conditioned restaurant with pool/ocean view. The breakfast buffet from 7 AM to 11 AM consists of a wide variety of international as well as traditional Mexican dishes. At night an à la carte menu is offered.

Sample dinner menu for Aquamarina

Appetizers:

  • Seafood cocktail
  • Quesadillas with mushrooms
  • Arrachera-style steak with melted cheese

    Main courses:

  • Fillet mignon or rib-eye steak
  • Pasta
  • Fajitas
  • Omelets
  • Veracruz-style fish
  • Beef tacos
  • Chicken enchiladas
  • Tex-Mex-style steak

    Desserts:

  • Assorted pastries, ice creams

    El Mortero - Hacienda-style meals including traditional Mexican dishes and a popular fish grill. Mariachi band. Dress code: Long pants, sleeved shirts, closed-toe shoes for men.

    Las Velas Restaurant - Menu includes snacks as well as buffet and à la carte lunch. Specializing in surf and turf. Located next to the pool. Open late morning to early evening.

    La Fisheria - Menu includes fresh seafood.

    Beach Club - Beach bar open mid-morning to early evening for beer, tropical drinks.

    Lobby Bar - Bar/lounge with big-screen TV. Open late morning to late night.

    Cascada Bar - Relax on your own swing seat with refreshing drinks served by the infinity whirlpool, open from mid-morning to early evening.

  • Nearby Things to Do

    A 137-meter (150-yard) sundeck overlooking the Caribbean Sea features a 68.5-meter-long (75-yard) freeform pool with a waterfall at one end, a swim-up bar at the other end, and an infinity edge in the middle. Adjacent to the waterfall end is a jetted tub and a 3.5-meter-diameter (12-foot) children's pool near a grass playground. Guests are provided towels next to the kids club.

    During the winter, the shallow beach in front of the hotel disappears, but it builds up again in spring and summer. In place of the beach, there's a sand terrace furnished with lounge chairs for sunbathing and thatched-roof palapas for shade.

    An independent operator, AquaWorld, maintains a desk at the hotel for booking fishing trips and scuba diving/snorkeling excursions and for scuba-diving instruction. AquaWorld's main center is a marina 6.5 km (4 mi) away on Nichupté Lagoon, where many watersports are available, including kayaks, personal watercraft, sailboats, and parasailing and windsurfing gear. Other independent operators on the beach nearby sometimes rent personal watercraft and arrange parasailing flights.

    The prestigious Cancún Golf Club at Pok-Ta-Pok, designed by Robert Trent Jones Jr., is just 2 km (1.25 mi) away.

    The recreational activities listed below are available either on site or near the resort; fees may apply.

    • Golfing nearby 
    • Sailing nearby 
    • Personal motorized watercraft on site 
    • Windsurfing nearby 
    • Parasailing nearby 
    • Fitness classes on site 
    • Playground on site 
    • Scuba diving on site 
    • Snorkeling on site 
    • Surfing/boogie boarding on site 
    • Volleyball on site 

    Spa Services

    The Harmony full-service spa offers a Turkish bath, manicures and pedicures, massages, body scrubs, aromatherapy and facial treatments.

    • Number of treatment rooms 2 
    • Manicures and pedicures 
    • Body scrubs 
    • Aromatherapy treatments 
    • Massages 
    • Facial treatments 

    Accessibility

    To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.

    • In-room accessibility 

    Hotel Policies

    Check-in

    Check-in time starts at 3 PM

    Check-in time ends at Midnight

    Minimum check-in age is 21

    Check-out

    Check-out time is Noon

    Payment types

    Pets

    • No pets or service animals allowed

    You need to know

    Extra-person charges may apply and vary depending on hotel policy.

    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    No pets or service animals allowed

    Fees

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Fee for buffet breakfast: MXN 230 per person (approximately)
    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Hotel Name

    • Cancun Krystal
    • Krystal Cancun
    • Krystal Hotel
    • Krystal Hotel Cancun
    • Krystal Cancun Hotel Cancun
    • Nh Krystal Cancun Hotel
    • Nh Krystal Hotel Cancun
    • Krystal Cancun Hotel
    • Nh Hotels Cancun

    We should mention

    Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.


    * Rooms for this hotel are currently unavailable on our site.
    † This room is not available on our site.