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Recent guest reviews

Yes this is an low budget hotel but not worth your pain. In my room, there were white stains on decorative pillows as well as on the chairs... I found black hair in the bed pillows. The toilet paper was wet due to a leaky faucet. The mirror in the bathroom had all kind of scratchers. The mini refrigerator could not cool the beverages well. The bathroom door handle and the glass dividing the tub from the toilet area were dangling to the point of falling. This hotel is in cancun’s club area so lots of loud and drunk guests coming in all all hours of the night, your sleep will be disturbed even if you are in the high floors. The hotel as a hidden Starbucks but they don’t offers decaf or any special milks or syrups, no pastries, teas, etc. the buffet is just okay. it does have lots of outdoors sitting areas with hammocks and palapas. Checking in or out is done at the main desk at the lobby so the lines are ridiculously slow. What’s worst about this is the lobby area has high ceilings which gives an fake good impression but has absolutely no ventilation, it becomes very stuffy very fast as their Air Conditioner can’t handle the demand. Plan to wait around 40 minutes for checking in or out while suffocating behind the mask.

Check In is a slow process, we were in line for a full hour. Also other than the mini bar every charge has to be paid as you go, cannot charge it to your room (obviously unless you're doing the all inclusive). Only credit cards they take are Visa and Mastercard so leave home without Amex. On the good side, can't beat location, right next to shopping and restaurants so don't need a taxi or car to get around. The beach is great with plenty of seating. Would go back.

The elevators didn’t work on my stay. We had to use the employee elevators and at times would not get one until 5-10 minutes of waiting. They said they should “be working tomorrow” tomorrow came and nothing. I checked out 3 days later and still no resolution to “it’ll be fixed”. The restroom had a foul odor. When we would flush the toilet it smell when we were going to shower the water was gray and smelled horrible experience for it being my favorite resort.

I enjoyed staying at the krystal location was great and amenities were great.

Los elevadores no servían y estaba sucio el hotel

I came last year and elevators were not working , just got back couple days ago and elevators still not working, Rude girl at the Starbucks stand, she was clearly not happy to be there. Krystal is not what it was 5-8yrs ago it need a lot of maintenance and work. Will not be coming back

nice place, but hotel but wanted to charge for coffee filters to make coffee in the coffee maker in our room. no hot water in room except in the wee hours of the night. the gym was not so good, pool water was cold, not enough beach loungers for guest

The hotel staff were nice. The cleanliness was good as well. We were on the 8th floor with a beautiful view downfall the elevator would stall and did not work. I was walking up the 8 flight of stairs. I switched to the 3rd floor still used the stairs. The staff acted as if they didn’t know the elevator didn’t work and would get stuck. Also there was little to no staff at night and I felt that anyone could just walk onto the property.

Technically I felt forced to buy their membership for two years. Lost one day doing that.

Long lines for check in. Pool seemed dirty. The rooms were spacious and clean. Overall good for the price.

Long check in lines. Keys didn’t work. Overall good for the price.

The lobby is beautiful but the rooms are outdated. They choose who to give the great rooms to. They place all the Spanish ppl on one side and the rest on the best side were the best rooms are. We paid for ocean view. It was beautiful view. But the room was very out dated. The food, don’t get the all inclusive def can find better food going out!

I believe my passport was stolen from my briefcase in the room. I should have locked it up in the safe and that was dumb. I’m devastated trying to get an emergency passport during my vacation.

Smell bad, staff was rude, elevator in B tower didn’t work so we have to climb 4 floors every time , drinks were awful just water literally. The only good thing was the location. Won’t come back here

Paseo Kukulcan km 9, lotes 9 y 9A Cancun QROO

Hotel highlights

  • Steps from Cancun Convention Center and Forum Beach
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera, Krystal Cancun is within a few miles (5 km) of popular sights such as La Isla Shopping Mall and Cancun Interactive Aquarium. This 502-room, 3.5-star resort has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Cancun, and a short drive from Cancun Convention Center and Tortuga Beach.


Dining

Enjoy dining at one of 2 onsite restaurants including El Mortero, which specializes in Mexican cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

All 502 rooms provide fireplaces, minibars, and coffee makers. 32-inch plasma TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries. Other amenities include laptop-compatible safes, phones, and ironing boards.


Property features

At Krystal Cancun, guests enjoy a full-service spa, an outdoor pool, and a children's pool. If you drive, put free valet parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.

Room options

Club Room, 1 King Bed, Balcony, Ocean View

1 King Bed | Sleeps 3

Family Studio, 1 King Bed with Sofa bed, Ocean View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Double Beds, City View

2 Double Beds | Sleeps 4

Club Room, 2 Double Beds, Balcony, Ocean View

2 Double Beds | Sleeps 4

Guest reviews for Krystal Cancun

Everyone (60) Couples (8) Family (25)
2
Everyone

By on May 16, 2021

2
Everyone

Yes this is an low budget hotel but not worth your pain. In my room, there were white stains on decorative pillows as well as on the chairs... I found black hair in the bed pillows. The toilet paper was wet due to a leaky faucet. The mirror in the bathroom had all kind of scratchers. The mini refrigerator could not cool the beverages well. The bathroom door handle and the glass dividing the tub from the toilet area were dangling to the point of falling. This hotel is in cancun’s club area so lots of loud and drunk guests coming in all all hours of the night, your sleep will be disturbed even if you are in the high floors. The hotel as a hidden Starbucks but they don’t offers decaf or any special milks or syrups, no pastries, teas, etc. the buffet is just okay. it does have lots of outdoors sitting areas with hammocks and palapas. Checking in or out is done at the main desk at the lobby so the lines are ridiculously slow. What’s worst about this is the lobby area has high ceilings which gives an fake good impression but has absolutely no ventilation, it becomes very stuffy very fast as their Air Conditioner can’t handle the demand. Plan to wait around 40 minutes for checking in or out while suffocating behind the mask.

By on May 15, 2021

4
Family

Check In is a slow process, we were in line for a full hour. Also other than the mini bar every charge has to be paid as you go, cannot charge it to your room (obviously unless you're doing the all inclusive). Only credit cards they take are Visa and Mastercard so leave home without Amex. On the good side, can't beat location, right next to shopping and restaurants so don't need a taxi or car to get around. The beach is great with plenty of seating. Would go back.

By on May 7, 2021

1
Partner Couples

The elevators didn’t work on my stay. We had to use the employee elevators and at times would not get one until 5-10 minutes of waiting. They said they should “be working tomorrow” tomorrow came and nothing. I checked out 3 days later and still no resolution to “it’ll be fixed”. The restroom had a foul odor. When we would flush the toilet it smell when we were going to shower the water was gray and smelled horrible experience for it being my favorite resort.

By on Mar 25, 2021

3
Everyone

By on Mar 24, 2021

5
Friends

I enjoyed staying at the krystal location was great and amenities were great.

By on Mar 24, 2021

1
Family Family

Los elevadores no servían y estaba sucio el hotel

By on Mar 20, 2021

2
Family

I came last year and elevators were not working , just got back couple days ago and elevators still not working, Rude girl at the Starbucks stand, she was clearly not happy to be there. Krystal is not what it was 5-8yrs ago it need a lot of maintenance and work. Will not be coming back

By on Mar 19, 2021

3
Everyone

nice place, but hotel but wanted to charge for coffee filters to make coffee in the coffee maker in our room. no hot water in room except in the wee hours of the night. the gym was not so good, pool water was cold, not enough beach loungers for guest

By on Mar 18, 2021

3
Partner Couples

The hotel staff were nice. The cleanliness was good as well. We were on the 8th floor with a beautiful view downfall the elevator would stall and did not work. I was walking up the 8 flight of stairs. I switched to the 3rd floor still used the stairs. The staff acted as if they didn’t know the elevator didn’t work and would get stuck. Also there was little to no staff at night and I felt that anyone could just walk onto the property.

By on Mar 6, 2021

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