Love this resort. Central to the party area
Great place to stay at Cancun
The customer service was bad from the start, and almost every staff member seemed bothered when asked for help. Food was the same all week and also not great. The only positive is the location close to the clubs.
Loud music - impossible to sleep, elevator wasn’t working, poor quality food, renovation Stuff is friendly. Thank you.
I liked the location What I didn’t like was the Breakfast buffet no bacon or sausage waited long time fot omelette
Rooms are tired and dated. Level of service in serious need of improvement. I had to wait 20 minutes just to ask the front desk a question.
Room was not available for us when we arrived and it cost us two days from our vacation to solve the issue.
Great place excellent location amazing views
Long lines to check in and out. Poor quality of food and beverages. Long waits. Staff not friendly.
Slow or no service. Rooms old and desperately need reno.
Venustiano and chef and staff were very attentive and always willing to go the extra mile to make sure you had all you needed to have a pleasant stay
Close to the Party
Room is honestly not what it seems. Old. Smell of chemical cleaning, not pleasant at all. Uncomfortable bed and pillows. White painted walls is zero nice. Very good ubication. Nice lobby. Shower and bathroom not good at all. Very dissapointed overall and its not cheap. Sea view is more garden and pool view with a strip of sea
There were no air conditioning in hallways very hot mold inside of the bathroom my toilet was very old and ended up breaking which left my bathroom getting flooded so had to switch my room none of the staff couldn’t understand me because they didn’t understand English. It started raining on second to last day and started dripping inside of room. I would never recommend this property to anyone STAY AWAY.
Beautiful beach and access to local shops. Room needed upkeep.
Located in Zona Hotelera, Krystal Cancun is 2.1 mi (3.4 km) from La Isla Shopping Mall and within a 10-minute drive of other popular attractions like Aquaworld. This 502-room, 3.5-star resort has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Cancun, and a short drive from Gaviota Azul Beach and Caracol Beach.
There are multiple options for onsite dining with 4 restaurants, including El Mortero, which specializes in Mexican cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11:30 AM.
42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries. Other standard amenities include minibars, coffee makers, and laptop-compatible safes.
At Krystal Cancun, guests enjoy a full-service spa, an outdoor pool, and a children's pool. If you drive, put free valet parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this beach resort include a gym, a sauna, and free WiFi in public areas.
Love this resort. Central to the party area
Estimado Juan,Nos da gusto saber que su estancia ha sido de su agrado, asi como apreciamos su puntuacion. Esperamos verlos de nuevo en esta su casa.Saludos cordiales,
Dear Natasha,We would like to thank you for the rating you have given us and sincerely hope to see you soon.Best regards,Mario Padilla E-Concierge
Great place to stay at Cancun
Dear Alejandro,We would like to thank you for the rating you have given us and sincerely hope to see you soon.Best regards,
The customer service was bad from the start, and almost every staff member seemed bothered when asked for help. Food was the same all week and also not great. The only positive is the location close to the clubs.
First of all we really appreciate you writing to us. Please accept our apologies if there was any detail that prevented you from having a completely pleasant stay, however we will do our best to make it happen. We hope you will give us the opportunity to welcome you back and give you a better experience.
Loud music - impossible to sleep, elevator wasn’t working, poor quality food, renovation Stuff is friendly. Thank you.
Dear guest,Please accept our most sincere apologies for the inconvenience we may have caused during your holidays. The quality of our services and how they influence your experience is the most important thing for us. Thank you for bringing this to our attention, we assure you th.at we will work with our team to improve our services and take the necessary measures to prevent it from happening again.Kind regards
I liked the location What I didn’t like was the Breakfast buffet no bacon or sausage waited long time fot omelette
Dear guest,Please accept our most sincere apologies for the inconvenience we may have caused during your holidays. Thank you for bringing this to our attentionIf you wouldn't mind letting us know more information about your recent stay like the name of the main holder of the reservation, arrival and departure date via inbox on our Facebook page so we could further resolve the issue, we would greatly appreciate itKind regards
Rooms are tired and dated. Level of service in serious need of improvement. I had to wait 20 minutes just to ask the front desk a question.
Dear guest,We thank you most heartily for choosing us as your best hotel option in the Caribbean; we hope you had a safe return home. However, we are certainly disappointed to hear that your stay did not go as expected. Please accept our most sincere apologies for the inconvenience we may have caused during your holidays. Thank you for bringing this to our attentionIf you wouldn't mind letting us know more information about your recent stay like the name of the main holder of the reservation, arrival and departure date via inbox on our Facebook page so we could further resolve the issue, we would greatly appreciate itKind regards
Room was not available for us when we arrived and it cost us two days from our vacation to solve the issue.
Dear guest,We thank you most heartily for choosing us as your best hotel option in the Caribbean; we hope you had a pleasant return home. We are sorry to hear that your stay was didn’t meet you expectations. The quality of our services and how they influence your experience is the most important thing for us. If you do not mind, we would like to know more information about your reservation and more details about the incident that caused your displeasure,if you could be so kind sendin us a message via inbox on our Facebook page we assure you that we will work with our team to improve reception processes and take the necessary measures to prevent it from happening again. Please accept our most sincere apologies for any inconvenience that may have been caused during your stay. We wish to have the honor of welcoming you again and changing your perception of our service.
Great place excellent location amazing views
Dear guest,Receive my warmest greetings from Krystal CancunPlease know we are truly grateful for your visit and the appreciation of the service provided during your stay.At Krystal Cancun, we are proud to say our service seeks to go one step beyond your needs so that your only concern is to enjoy your vacation and feel pampered.Thank you very much for your comments regarding the service provided, We hope that you can honour us with a visit soon and youll find the wonderfull improvements that we placed, im sure you wil be happily surprised and we would be delighted to have you home.
Dear Frederick,We are pleased to know that your stay was to your liking, and we appreciate your rating. We hope to see you again in this home.Best regards,