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Krystal Cancun

3.5 star property

Choose dates to view prices

Photo gallery for Krystal Cancun

A beachside bar with thatched roofs, lounge chairs, and a view of the ocean.
A poolside setting with two drinks, a hat, sunglasses, and a magazine on a lounge chair.
A beachside dining setup with a wooden chair, a tray with food and a bottle of champagne, and a view of the ocean.
A beach view from a balcony with white wicker furniture and a clear blue sky.
A glass table with a croissant and a Starbucks drink, overlooking a beach with palm trees and a pool.

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, Cancun Convention Center
    ‪5 min walk‬
  • Place, Forum Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, and a view of buildings through the window.

Standard Room, 1 King Bed, City View

7.2 out of 10
Good
(76 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

A hotel room with a large bed, a sofa, a desk, and a balcony with a view of the sea.

Club Room, 1 King Bed, Balcony, Ocean View

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

A hotel room with a large bed, a desk, a chair, and a view of the ocean.

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(16 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Deluxe Room, 1 King Bed, Balcony, Ocean View

7.4 out of 10
Good
(23 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of the sea.

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.6 out of 10
Good
(74 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a TV, and a balcony with curtains.

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(70 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a sofa, a chair, and a view of the ocean.

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Cancun is 2.2 mi (3.5 km) from La Isla Shopping Mall and within a 10-minute drive of other popular attractions like Aquaworld. This 502-room, 3.5-star resort has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Cancun, and a short drive from Gaviota Azul Beach and Caracol Beach.
View more Resorts in CancunOpens in a new window

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • Cancun Convention Center - 5 min walk - 0.3 miles
  • Forum Beach - 6 min walk - 0.4 miles
  • Caracol Beach - 8 min walk - 0.5 miles
  • Chac Mool Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Vips - ‬2 min walk
  • ‪Coral Café - ‬2 min walk
  • ‪Mandala Beach Club - ‬5 min walk

About this property

Krystal Cancun

At Krystal Cancun, guests enjoy a full-service spa, an outdoor pool, and a children's pool. If you drive, put free valet parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a gym, a sauna, and free WiFi in public areas.
42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries. Other standard amenities include minibars, coffee makers, and laptop-compatible safes.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

View from room
Krystal Cancun All Inclusive
Zona Hotelera
  • Pool
  • Hot tub
  • All inclusive
  • Spa
7.8 out of 10, Good, 1,401 reviews
$195 nightly
The price is $241
Aug 20 - Aug 21
Total with taxes and fees
Krystal Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Fisheria
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Elevator (36 inch wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% organic food
  • Banquet hall
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 005-007-000112/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Is free cancellation available at Krystal Cancun?

Krystal Cancun provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Cancun?

As of Jul 21, 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun on Aug 16, 2026 start from $160, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Krystal Cancun?

This resort is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Forum Beach, and within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find La Isla Shopping Mall and Caracol Beach within a short drive.

Is parking available on site at Krystal Cancun?

Yes, valet and self parking are offered for free at the resort.

Is a spa located at Krystal Cancun?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Krystal Cancun feature a casino on the premises?

No, Krystal Cancun doesn't have a casino.

Will I find an indoor pool at Krystal Cancun?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at Krystal Cancun?

This beachfront resort offers plenty of amenities for couples including an ocean-view restaurant, an outdoor pool, and a swim-up bar.

Does Krystal Cancun have a hot tub?

No, but this resort does have a sauna.

Does Krystal Cancun feature a restaurant that includes a breakfast menu?

Yes, Krystal Cancun has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Krystal Cancun allow pets to stay for free?

No, pets and service animals aren't allowed at Krystal Cancun.

Does Krystal Cancun have connecting rooms available?

Yes, you can book connecting rooms at this resort for your group or family vacation.

How close is the airport from Krystal Cancun?

The closest major airport to Krystal Cancun is Cancun Intl. Airport (CUN), which is 14.7 mi away (27 minutes by car).

Are there rooms with balconies that I can book at Krystal Cancun?

Yes, some guestrooms at this resort offer a furnished balcony where guests can enjoy ocean and city views.

Does Krystal Cancun host weddings?

Take advantage of the wedding venue at Krystal Cancun if you plan to say "I do" during your trip.

Krystal Cancun Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 684 out of 1564 reviews
Rating 8 - Good. 356 out of 1564 reviews
Rating 6 - Okay. 237 out of 1564 reviews
Rating 4 - Poor. 131 out of 1564 reviews
Rating 2 - Terrible. 156 out of 1564 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

George H

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located in a very good location and the food was very good
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and staff was super friendly
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Cécilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with good staff who checked on us regularly
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, Amazing View from the room, Very clean, location is great and it is by one of the best beaches in the world. Very kind and welcoming staff!! Will plan to come back soon
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Hasani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service ! Friendly staff, clean rooms
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities
Beautiful area to stay, close to beach. Clean and friendly staff
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Naushad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast and pool and beach access.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and nice. Very accommodating.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jeanette

Liked: Cleanliness, property conditions & facilities
Amazing hotel!!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Krystal Cancun and the biggest highlight was the location. You’re literally steps from the beach, which made it super easy to go back and forth throughout the day. On top of that, it’s right in the middle of the nightlife—clubs, bars, and restaurants are all within walking distance. If you’re looking for convenience and a lively atmosphere, this spot is hard to beat.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, super friendly and made sure we had an amazing stay!
Stayed 3 nights in Dec 2025
Verified

8/10 Good

yaxin

Liked: Cleanliness, amenities
Location is great, and all restaurants, shopping malls are in walking distance. Hotel breakfast is also great
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of this resort is where you want to be. Waves don’t hit hard here . Food was great. Rooms were clean
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like is a good hotel clean the staff is friendly the beach gaviota azul is the best, one thing wrong will be the the handle to control the hot water and cool,I just have breakfast and is good I eat outside the hotel but is worth to buy the all inclusive if not the restaurants are expensive
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Jody

Liked: Cleanliness, property conditions & facilities
Beautiful beach, great location!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view. Property and staff excellent. Very clean, comfortable and relaxing.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
This time was a lot better from us, the A/C was working and they are investing back on the property, we were treating very well by staff, i bought my reservation from August last year and they accommodate everything we asked, krystal cancun is one of the best hotel.
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Cristian

Liked: Cleanliness, property conditions & facilities
Clean room, friendly staff, we loved the buffet. Location is great. Our whole family completely enjoyed vacations.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Tikiea

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful my favorite hotel in Cancun
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Silvia

Liked: Cleanliness
Yes wonderful
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Mileide Tainara

Liked: Cleanliness, amenities
I love this place!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Ricardo

Liked: Amenities
Staff was super nice
Stayed 3 nights in Dec 2025

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