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Krystal Cancun

3.5 star property

Choose dates to view prices

Photo gallery for Krystal Cancun

Poolside bar
Outdoor pool, pool umbrellas, sun loungers
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, Cancun Convention Center
    ‪5 min walk‬
  • Place, Forum Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.2 out of 10
Good
(75 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(16 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

7.2 out of 10
Good
(20 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.4 out of 10
Good
(70 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(68 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Cancun is 2.2 mi (3.5 km) from La Isla Shopping Mall and within a 10-minute drive of other popular attractions like Aquaworld. This 502-room, 3.5-star resort has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Cancun, and a short drive from Gaviota Azul Beach and Cancun Convention Center.
View more Resorts in CancunOpens in a new window

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • UltraMar Ferry Terminal - 5 min walk - 0.3 miles
  • Cancun Convention Center - 5 min walk - 0.3 miles
  • Forum Beach - 6 min walk - 0.4 miles
  • Caracol Beach - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Mandala Beach Club - ‬5 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Vips - ‬2 min walk

About this property

Krystal Cancun

At Krystal Cancun, guests enjoy a full-service spa, an outdoor pool, and a children's pool. If you drive, put free valet parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a gym, a sauna, and free WiFi in public areas.
42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries. Other standard amenities include minibars, coffee makers, and laptop-compatible safes.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

View from room
Krystal Cancun All Inclusive
Zona Hotelera
  • Pool
  • Hot tub
  • All inclusive
  • Spa
7.6 out of 10, Good, 1,298 reviews
$241 nightly
The price is $296
May 5 - May 6
Total with taxes and fees
Krystal Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Fisheria
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Elevator (36 inch wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 005-007-000112/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Is free cancellation available at Krystal Cancun?

Krystal Cancun provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Cancun?

As of Apr 11, 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun on Apr 26, 2026 start from $200, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Krystal Cancun?

This resort is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Forum Beach, and within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Is a spa located at Krystal Cancun?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Krystal Cancun feature a casino on the premises?

No, Krystal Cancun doesn't have a casino.

Will I find an indoor pool at Krystal Cancun?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Does Krystal Cancun feature a restaurant that includes a breakfast menu?

Yes, Krystal Cancun has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Krystal Cancun allow pets to stay for free?

No, pets and service animals aren't allowed at Krystal Cancun.

How close is the airport from Krystal Cancun?

The closest major airport to Krystal Cancun is Cancun Intl. Airport (CUN), which is 14.7 mi away (27 minutes by car).

Does Krystal Cancun host weddings?

Take advantage of the wedding venue at Krystal Cancun if you plan to say "I do" during your trip.

Krystal Cancun Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 647 out of 1523 reviews
Rating 8 - Good. 344 out of 1523 reviews
Rating 6 - Okay. 233 out of 1523 reviews
Rating 4 - Poor. 137 out of 1523 reviews
Rating 2 - Terrible. 162 out of 1523 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Zhila

Stayed 6 nights in Feb 2026

10/10 Excellent

oscar ivan

Stayed 3 nights in Feb 2026

2/10 Terrible

Miguel

Stayed 3 nights in Jan 2026

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beach and staff are perfect but the late night noise is too much. Loud parties and music do not make for restful sleep.
Stayed 6 nights in Jan 2026

4/10 Poor

Faiyazmehadi

Disliked: Property conditions & facilities
The tv remote didnt work well, room wasnt clean
Stayed 1 night in Dec 2025

10/10 Excellent

Lhakpa, Somerville

Stayed 4 nights in Jan 2026

6/10 Okay

Kundan

Stayed 4 nights in Jan 2026

10/10 Excellent

Mileide Tainara

Traveled with partner
Liked: Cleanliness, amenities
I love this place!
Stayed 4 nights in Jan 2026

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, walkable to Senior Frogs side. The beach and pool are absolutely beautiful. I appreciated that there were plenty of open chairs to sit around the pool. The room which was a deluxe ocean view room, needed updates. Also, beds were hard and pillows were hard and lumpy, so it was not very comfortable sleeping. We chose the all-inclusive option and at the end of every meal, the waiter brought us a folio with a detailed bill reflecting total of zero dollars due. We tried to leave a tip on a line for Service on the copy that we sign, but a waiter told us that we needed to tip in cash or credit card. I found that confusing and unsure of if we could add a tip or not. Good enough place for the price.
View from second floor deluxe ocean view room
Hotel lobby
Stayed 2 nights in Jan 2026

8/10 Good

Kelsi

Stayed 1 night in Dec 2025

10/10 Excellent

lupita

Stayed 1 night in Jan 2026

6/10 Okay

Farhad

Traveled with family
Disliked: Property conditions & facilities
Elevators had many issues.
Stayed 6 nights in Dec 2025

2/10 Terrible

Tanya

Stayed 6 nights in Dec 2025

6/10 Okay

Hoai-Huong Linda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Beds were old and pillows were so big and hard. Like boulders. There wasn’t a put a charging station between the bed on the nightstand. View was beautiful, buffet looked mediocre. We may look at krystal grande next time to see if more updated and better pricing.
Stayed 1 night in Jan 2026

10/10 Excellent

Robert Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it here cause it has a great beach and it’s close to everything
Stayed 7 nights in Dec 2025

4/10 Poor

Martha Lucia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There are scammers at the lobby of the hotel. I was looking for someone to help me with information about tours, and they did help me, but first I had to go through the process of buying a vacation club timeshares which I'm currently disputing because I'm finding charges on my credit card that I didn't authorize.
Stayed 5 nights in Dec 2025

4/10 Poor

Milaim

Would not recommend
Stayed 5 nights in Dec 2025

6/10 Okay

Lakshmi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a terrible experience with one of the front desk employees when we checked in. After almost an hour of checking in 4 rooms for 12 people, he had given us the wrong room. We had double all rooms and he had confirmed that they matched our booking. When we went back to check he was very dismissive saying it’s based on availability and lied when I called for supervisor saying he checked with me that he would give a different room. His supervisor was kind enough to give us the room matching our booking. But after a long travel, this exchange was very tiring and frustrating. He didn’t even apologize for the incorrect room allotment and behaving so rudely with us. The supervisor apologized on his behalf. Rest of the stay was great. Rooms were clean and spacious. We had booked ocean front rooms so it was beautiful. There were some minor issues like mirror missing in the room outside of bathroom or bathroom exhaust not working etc. Location, other staff, food was all great. We had a great time for the rest of the duration.
Stayed 6 nights in Dec 2025

8/10 Good

Karen

Stayed 2 nights in Dec 2025

4/10 Poor

Diego

Liked: Staff & service, amenities
Room had a pretty bad smell in the bathroom, room looked decaying, no hot water and no hand towels even though we were told someone will bring them over to our room, it never happened
Stayed 3 nights in Dec 2025

2/10 Terrible

Maria G

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
One Star - A Nightmare Stay at Krystal Cancun My recent stay at the Krystal Cancun was nothing short of a disaster. From the moment I entered my room, I was assaulted by the overpowering stench of mold, which was rampant in the bathroom. The room was far from clean; the sheets were stained with what appeared to be blood, and I woke up covered in bug bites each morning. Adding to the unpleasantness was a persistent sewer odor emanating from the drains, permeating everything in the restroom. Our belongings, including my husband's sandals which were left in the bathtub area, were tainted with the same foul smell. Sleep was an unattainable luxury, as the resort is situated right next to a club that blasts music until 4:00 a.m. The noise was unbearable and made any attempt to rest futile. To top it all off, we were relentlessly harassed by timeshare employees every single day of our vacation. Their aggressive sales tactics turned what should have been a relaxing getaway into a stressful ordeal. What's worse, all of these issues were reported to a supervisor, who showed complete indifference. There was no apology, and the only offer was to move us to another room for an additional $500.00. I strongly advise anyone considering this resort to look elsewhere. The Krystal Cancun failed to provide even the most basic standards of cleanliness and comfort, and the constant disturbances made it a truly awful experience.
Stayed 7 nights in Dec 2025

8/10 Good

Jody

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful beach, great location!
Stayed 5 nights in Dec 2025

10/10 Excellent

Wanderson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast needs more options everything else is wonderful
Stayed 4 nights in Dec 2025

10/10 Excellent

Esther

Everyone was soooo nice!!! The room wasnt fsncy, but it ws
Stayed 1 night in Jan 2026

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room had a good size and was clean. The best feature of the hotel was the pool/beach. the location of the hotel is perfect. The bar team at the pool is very polite and make great drinks. The buffet for breakfast or dinner was the weak point of our experience.
Stayed 2 nights in Dec 2025

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