Krystal Cancun

Family-friendly fun on the beach, with outdoor pool

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Hot Tub
Room service

Explore the area

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

Cancun Convention Center
‪3 min walk‬
Gaviota Azul Beach
‪5 min walk‬
La Isla Shopping Mall
‪7 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪32 min drive‬

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Room options

1 bedroom, minibar, in-room safe, blackout drapes

Romantic Room, 1 King Bed, Balcony, Oceanfront

Very good

366 sq ft
Ocean view
Sleeps 2
1 King Bed

Standard Room, 2 Double Beds, City View

Good

344 sq ft
City view
Sleeps 4
2 Double Beds

Standard Room, 1 King Bed, City View

Good

344 sq ft
City view
Sleeps 2
1 King Bed

Club Room, 2 Double Beds, Balcony, Ocean View

366 sq ft
Ocean view
Sleeps 4
2 Double Beds

Club Room, 1 King Bed, Balcony, Ocean View

Very good

366 sq ft
Ocean view
Sleeps 3
1 King Bed

Family Studio, 1 King Bed with Sofa bed, Ocean View

Wonderful

431 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Good

344 sq ft
Ocean view
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Balcony, Ocean View

Good

344 sq ft
Ocean view
Sleeps 2
1 King Bed

About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Cancun is 2.1 mi (3.4 km) from La Isla Shopping Mall and within a 10-minute drive of other popular attractions like Aquaworld. This 502-room, 3.5-star resort has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Cancun, and a short drive from Gaviota Azul Beach and Cancun Convention Center.

View more Resorts in Cancun

What's nearby

Cancun Convention Center - 3 min walk - 0.2 miles
Gaviota Azul Beach - 5 min walk - 0.3 miles
Forum Beach - 5 min walk - 0.3 miles
La Isla Shopping Mall - 7 min drive - 2.5 miles
Hotel Zone Beaches - 8 min drive - 2.9 miles

Getting around

Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

‪Hooters - ‬3 min walk
‪Mandala - ‬3 min walk
‪Monkey Business - ‬3 min walk
‪El Timón de Cancún Zona Hotelera - ‬6 min walk
‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun

Family-friendly fun on the beach, with outdoor pool

At Krystal Cancun, guests enjoy a full-service spa, an outdoor pool, and a children's pool. If you drive, put free valet parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a gym, a sauna, and free WiFi in public areas.

42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries. Other standard amenities include minibars, coffee makers, and laptop-compatible safes.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Pool
All inclusive
Spa
Kids pool

$163 nightly

Jul 30 - Jul 31

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site
Limited onsite parking

Food and drink

Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
3 bars/lounges
4 restaurants
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Aquamarina
El Mortero
Las Velas
Mediterraneo

Things to do

Beach volleyball
Children's pool
Free children's club
Full-service spa
Health club
Hot tub
Outdoor pool
Playground
Sauna
Shopping
Steam room
TV in common areas
Yoga classes

Family friendly

Children's books
Children's pool
Children's toys
Dining table
Free children's club
In-room babysitting (surcharge)
Laundry facilities
Outdoor pool
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms

Outdoors

Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Vegetable garden

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Manicures/pedicures
Massage
Spa open daily

Accessibility

Elevator (36 inch wide door)

4 buildings
8 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive recycling policy
Eco-friendly cleaning products used
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
Reusable cups
Reusable tableware
Smoking not allowed
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch LED TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Eco-friendly toiletries
Heating
Iron/ironing board
Laptop-compatible safe
Phone
Recycling
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-anytime
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses eco-friendly cleaning products.
Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Cancun Krystal

Krystal Cancun

Krystal Hotel

Krystal Hotel Cancun

Krystal Cancun Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Hotel

Nh Hotels Cancun

Krystal Cancun Resort

Krystal Resort

Nh Hotels Cancun

Krystal Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Resort

Krystal Cancun Cancun

Krystal Cancun Resort Cancun

Frequently asked questions

Is free cancellation available at Krystal Cancun?

Krystal Cancun provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Cancun?

As of Jun 30, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun on Jul 1, 2025 start from $155.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Krystal Cancun?

This resort is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Forum Beach. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Will I be able to park at Krystal Cancun?

Yes, valet parking and self parking are offered for free at the resort.

Is a spa located at Krystal Cancun?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Krystal Cancun feature a casino on the premises?

No, Krystal Cancun doesn't have a casino.

Will I find an indoor pool at Krystal Cancun?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Krystal Cancun?

This beachfront resort offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a poolside restaurant.

Are there hot tubs at Krystal Cancun?

Yes, guests can enjoy a spa tub at this resort.

Does Krystal Cancun feature a restaurant that includes a breakfast menu?

Yes, Krystal Cancun has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Krystal Cancun allow pets to stay for free?

No, pets and service animals aren't allowed at Krystal Cancun.

Does Krystal Cancun have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

How close is the airport from Krystal Cancun?

The closest major airport to Krystal Cancun is Cancun Intl. Airport (CUN), which is 15.6 mi away (26 minutes by car).

Are there rooms with balconies at Krystal Cancun?

Yes, some guestrooms at this resort offer a furnished balcony where guests can enjoy ocean or city views.

Does Krystal Cancun host weddings?

Take advantage of the wedding venue at Krystal Cancun if you plan to say "I do" during your trip.

Krystal Cancun Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

2/10 Terrible

Lupita

Traveled with family

Jun 5, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The rooms had bad showers. We got moved to another room and still was flooded with yellow water! The air conditioning was on and off. The hotel does not say they don’t accept American cash! Made it very difficult! Only wanted credit card! They should make that known with a sign at the hotel or bar!

Stayed 3 nights in Jun 2025

8/10 Good

Jennifer

May 7, 2025

Liked: Cleanliness, staff & service

Great

Stayed 3 nights in May 2025

10/10 Excellent

Miryan

Apr 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent

Stayed 3 nights in Apr 2025

4/10 Poor

Basma

Apr 7, 2025

Disliked: Cleanliness, staff & service

Stayed 1 night in Mar 2025

6/10 Okay

Karim

Mar 31, 2025

Firstly, when we booked our stay, we specifically reserved a room with two double beds. However, upon arrival, we were given a room with one king bed instead. Despite raising this issue multiple times with your staff and even providing our booking confirmation as proof, no resolution was offered. This was highly inconvenient for us and not what we had initially paid for. Secondly, while we understand that our stay was not all-inclusive, we did wish to dine at the hotel occasionally. Unfortunately, we found that the menu options were extremely limited, with nearly every dish containing pork. Given that we do not eat pork, it was frustrating that there were no alternative protein options such as chicken or beef available. This lack of variety made dining at the hotel difficult for us. Lastly, the elevators were extremely slow, which made moving between floors a frustrating experience. We often had to wait an excessive amount of time, which was inconvenient, especially during peak hours. We had expected a more accommodating and efficient experience from your establishment, and we are disappointed by the lack of resolution and consideration regarding these issues.

Stayed 4 nights in Mar 2025

10/10 Excellent

Jessica

Mar 31, 2025

Stayed 4 nights in Mar 2025

10/10 Excellent

Candelaria

Traveled with family

Mar 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First time coming to this hotel and would stay here again. Location, view, staff and rooms were great. WiFi was great, and i felt safe at all times.

Stayed 4 nights in Mar 2025

2/10 Terrible

Ivan

Mar 30, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Customer services not thtabgreat

Stayed 6 nights in Mar 2025

4/10 Poor

Jose

Traveled with family

Mar 30, 2025

Disliked: Cleanliness, property conditions & facilities

Shower pressure too much and bathroom over flow, light went out due to equipment use for example blow dryer. Hotel smell like old

Stayed 4 nights in Mar 2025

2/10 Terrible

Tierrah

Mar 28, 2025

Disliked: Cleanliness, staff & service

My room was not the way the room was on the site and when they switched my room the cabinet doors was broken, the lamp didn’t work . The cabinets was dirty and when they straightened up the room they didn’t change my sheets at all.

Stayed 3 nights in Mar 2025

8/10 Good

Michael

Traveled with partner

Mar 28, 2025

Liked: Cleanliness, staff & service, amenities

I really like the ocean view !

Stayed 4 nights in Mar 2025

6/10 Okay

Eunice

Mar 27, 2025

Liked: Cleanliness, staff & service

An excellent and wide beach. We had two superb massages on the beach. A Young waiter hiked six floors to bring us breakfast when the elevator was out of order. The concierge was helpful when we had concerns. The waves were too large for swimming, but the hotel can’t be held responsible for that. I would have appreciated a shuttle to the airport… othe nights were very quiet and sleep was easy to find.

Stayed 3 nights in Mar 2025

10/10 Excellent

Tobias

Traveled with family

Mar 27, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Best ocean view & beach access.

From time of arrival until departure everyone was incredibly helpful. FREDDY at the check-in counter was wonderful! If you eat at the Aquamarina restaurant ask for SERGIO. He did an amazing job taking care of our family every single day for 7 days. He is kind and appreciated us as guests. (Please remember to tip your servers because they work hard). The hotel was very clean and tidy. The housekeeping staff kept our room spotless which is greatly appreciated when you are bringing in sand. The beds were surprisingly comfortable. The only thing that was a slight minus in my opinion would be the showers. They are open so it took getting accustomed to not getting water everywhere on the floor but will not prevent us from staying there again. The view of the beach is amazing (worth the upgrade). Walking distance to pretty much everything. They do have the BEST access to the beach. Hotel security is everywhere so felt safe all the time.

Stayed 7 nights in Mar 2025

8/10 Good

Vianey

Traveled with partner

Mar 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect view, excellent staff and service. Property needs minor improvements.

Stayed 2 nights in Mar 2025

4/10 Poor

Eric

Traveled with family and small children

Mar 25, 2025

Liked: Cleanliness, amenities

Rooms are not adjoining or staff do not put families in adjoining rooms

Stayed 4 nights in Mar 2025

10/10 Excellent

Shawn

Mar 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The Mint resort was defenetly a gem found right on the water. It's perfectly located where your cozy and away but yet in everything. This place is a 4 star resort at a 2 star price. I would definitely come back here. Oh plus the rooms are huge and they have giant patios. Staff was great! Very clean! No complaints.

Stayed 1 night in Mar 2025

10/10 Excellent

Aniya

Mar 21, 2025

Stayed 4 nights in Mar 2025

8/10 Good

Bonnie Sue

Mar 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Resort is

Stayed 8 nights in Mar 2025

2/10 Terrible

Verified traveler

Traveled with family

Mar 20, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Music all night. Too loud, stay elsewhere.

Blaring music with thumping base untill after 4am....no warning....If you want to sleep DO NOT STAY HERE.

Stayed 1 night in Mar 2025

6/10 Okay

Greylyn Michael

Mar 19, 2025

Liked: Cleanliness, staff & service, amenities

The location of this property couldn’t be better if you’re looking to stay near Cocobongo and the other clubs in the Zona Hotelera. The staff are all quite helpful and my room was well cleaned. That said, the rooms seriously need a facelift, the bed I had was extra extra firm, and the elevators are a bit janky.

Stayed 4 nights in Mar 2025

8/10 Good

Rosa

Mar 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Mar 2025

8/10 Good

Kim Alexis

Traveled with group

Mar 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Great walkability to all the towns excitement. The hotel was clean and as expected. They never cleaned the room, I’m not sure if that’s just how this hotel is… No room attendant, we had to call for towels and toilet tissue and never received any. We just ended up buying tissue from the store. Other than that the rooms were clean and neat. The bath water was nice and hot, however the water kinda had this smell to it. It was weird but something I couldn’t help but notice.

Stayed 3 nights in Mar 2025

4/10 Poor

Selia, Moses lake

Mar 15, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Mar 2025

10/10 Excellent

Andre

Traveled with group

Mar 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spring Break! Spring Break! I never stay anywhere else! 3 back to back years and counting! Location could not be better! Staff is very helpful. I had a partial view which was amazing! I could see both the beach/ocean and the strip from my balcony. Best of both worlds. I’ll be back next year for Spring Break!

Stayed 4 nights in Mar 2025

10/10 Excellent

Antenah

Traveled with partner

Mar 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location for all the amenities, walking distance to restaurants, bars, and shops. Although the food and drinks were a bit pricey nevertheless it’s great location to the beach and great customer service despite some language barrier at times.

Stayed 6 nights in Feb 2025