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Popular highlights

Free self parking
Free valet parking
Free WiFi
Outdoor pool
Business center

Hotel Amenities

Hotel Amenities

The Krystal Cancun resort rises above the Caribbean Sea, within 1 block of nearby restaurants, shopping malls, nightlife, and the Cancún Convention Center. Guests have direct access to a public white-sand beach with umbrellas for shade.

This smoke-free resort provides a fitness center and a full-service spa that includes a sauna, steam room, and rooms for massage (surcharge). It also offers body treatments, facials, and a small fitness room. Outdoor secure parking and valet parking are free. 5 meeting and conference rooms are on site.

Guests booked in the All-Inclusive plan can enjoy set-menu dinners at select Cancún restaurants (transportation not included), and waived cover charge at Bulldog Café disco (drinks not included; other restrictions may apply).

  • Outdoor pool 
  • Poolside bar 
  • Swim-up bar 
  • Children's pool 
  • Spa tub 
  • Spa treatment room(s) 
  • Steam room 
  • Sauna 
  • Free newspapers in lobby 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • 24-hour front desk 
  • Multilingual staff 
  • Hair salon 
  • Gift shops or newsstand 
  • Shopping on site 
  • Dry cleaning/laundry service 
  • Babysitting or childcare 
  • Television in common areas 
  • Number of floors - 8 
  • Elevator/lift 
  • Number of bars/lounges - 4 
  • Wedding services 
  • Coffee shop or café 
  • Concierge services 
  • Fitness facilities 
  • Full-service spa 
  • Turkish bath/Hammam 
  • Tours/ticket assistance 
  • Children's club 
  • Business center 
  • Garden 
  • Total number of rooms - 502 
  • Laundry facilities 
  • Luggage storage 
  • Meeting rooms 5 
  • Free valet parking 
  • Number of restaurants - 2 
  • Number of meeting rooms - 5 
  • Free self parking 
  • Beach umbrellas 
  • Beach towels 
  • Smoke-free property 
  • Breakfast available (surcharge) 
  • Free WiFi 
  • Number of buildings/towers - 4 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Children's club (free)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking

Room Amenities

Krystal Cancun offers 502 air-conditioned accommodations with fireplaces and minibars. 32-inch plasma televisions come with premium cable channels and pay movies.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Cancun resort provides complimentary wireless high-speed Internet access. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Premium TV channels 
  • Pay movies 
  • Fireplace 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Air conditioning 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Shower only 
  • Rainfall showerhead 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • In-room safe (laptop compatible) 
  • Cable TV service 
  • Free WiFi 
  • In-room massage available 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • Rollaway/extra beds (free) 
  • Plasma TV 

Where to Eat

Guests booking All Inclusive rate plans will not be charged for the majority of meals and beverages at the following restaurants. Guests booking any other rate categories will be charged for meals and beverages at the following restaurants:

Aquamarina - Breakfast and dinner are served in this lively air-conditioned restaurant with pool/ocean view. The breakfast buffet from 7 AM to 11 AM consists of a wide variety of international as well as traditional Mexican dishes. At night an à la carte menu is offered.

Sample dinner menu for Aquamarina

Appetizers:

  • Seafood cocktail
  • Quesadillas with mushrooms
  • Arrachera-style steak with melted cheese

    Main courses:

  • Fillet mignon or rib-eye steak
  • Pasta
  • Fajitas
  • Omelets
  • Veracruz-style fish
  • Beef tacos
  • Chicken enchiladas
  • Tex-Mex-style steak

    Desserts:

  • Assorted pastries, ice creams

    El Mortero - Hacienda-style meals including traditional Mexican dishes and a popular fish grill. Mariachi band. Dress code: Long pants, sleeved shirts, closed-toe shoes for men.

    Las Velas Restaurant - Menu includes snacks as well as buffet and à la carte lunch. Specializing in surf and turf. Located next to the pool. Open late morning to early evening.

    La Fisheria - Menu includes fresh seafood.

    Beach Club - Beach bar open mid-morning to early evening for beer, tropical drinks.

    Lobby Bar - Bar/lounge with big-screen TV. Open late morning to late night.

    Cascada Bar - Relax on your own swing seat with refreshing drinks served by the infinity whirlpool, open from mid-morning to early evening.

  • Nearby Things to Do

    A 137-meter (150-yard) sundeck overlooking the Caribbean Sea features a 68.5-meter-long (75-yard) freeform pool with a waterfall at one end, a swim-up bar at the other end, and an infinity edge in the middle. Adjacent to the waterfall end is a jetted tub and a 3.5-meter-diameter (12-foot) children's pool near a grass playground. Guests are provided towels next to the kids club.

    During the winter, the shallow beach in front of the hotel disappears, but it builds up again in spring and summer. In place of the beach, there's a sand terrace furnished with lounge chairs for sunbathing and thatched-roof palapas for shade.

    An independent operator, AquaWorld, maintains a desk at the hotel for booking fishing trips and scuba diving/snorkeling excursions and for scuba-diving instruction. AquaWorld's main center is a marina 6.5 km (4 mi) away on Nichupté Lagoon, where many watersports are available, including kayaks, personal watercraft, sailboats, and parasailing and windsurfing gear. Other independent operators on the beach nearby sometimes rent personal watercraft and arrange parasailing flights.

    The prestigious Cancún Golf Club at Pok-Ta-Pok, designed by Robert Trent Jones Jr., is just 2 km (1.25 mi) away.

    The recreational activities listed below are available either on site or near the resort; fees may apply.

    • Golfing nearby 
    • Sailing nearby 
    • Windsurfing nearby 
    • Personal motorized watercraft on site 
    • Parasailing nearby 
    • Fitness classes on site 
    • Playground on site 
    • Scuba diving on site 
    • Snorkeling on site 
    • Surfing/boogie boarding on site 
    • Volleyball on site 

    Spa Services

    The Harmony full-service spa offers a Turkish bath, manicures and pedicures, massages, body scrubs, aromatherapy and facial treatments.

    • Number of treatment rooms 2 
    • Manicures and pedicures 
    • Body scrubs 
    • Aromatherapy treatments 
    • Massages 
    • Facial treatments 

    Accessibility

    If you have requests for specific accessibility needs, please note them at check-out when you book your room.

    • In-room accessibility 

    Hotel Policies

    Check-in

    Check-in time starts at 3 PM

    Check-in time ends at midnight

    Minimum check-in age is 21

    Check-out

    Check-out time is noon

    Payment types

    You need to know

    Extra-person charges may apply and vary depending on property policy.

    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    No pets or service animals allowed

    Hotel Name

    • Cancun Krystal
    • Krystal Cancun
    • Krystal Hotel
    • Krystal Hotel Cancun
    • Krystal Cancun Hotel Cancun
    • Nh Krystal Cancun Hotel
    • Nh Krystal Hotel Cancun
    • Krystal Cancun Hotel
    • Nh Hotels Cancun

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