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Krystal Cancun

3.5 out of 5.0

Recent guest reviews

su ubicación hace que la zona de playa sea de poco oleaje por formarse una ensenada que permite estar en el agua sin el oleaje de los hoteles de la zona.

9 calls 4 days to get a clock that worked, toilet was broken from the first day never got fixed, sink was clogged. staff blows you off, not in a good way.

We had a really nice time, room was ready before 3:00pm check in, room was clean staff was really nice. The Price was great and it's what we expected. The beach area was the best area we had walked most of the beach and feel that we had a excellent spot on the beach. Food was really good, we only had contanteil breakfreast food was really good. We ate at the restrant one night and it was execellent. Down town was a bit much, lot of pressure on selling. Other tours was worth the price.

The staff were very pleasant and helpful and the room was very clean and comfortable with a beautiful ocean view.

This hotel is at a great location. We were a bit disappointed because they couldn’t put us in a room with 2 double beds. The room had a nice balcony view but smelled like mold. The food st the Aquarium Cafe did not taste fresh during breakfast or lunch. When we went for the Chinese buffet every single item was loaded with salt making the food impossible to eat.

This hotel is in great location but unfortunately the staff is not great. Room service didn’t come on time after requesting multiple times. There are also time share representatives trying to sell you bogus deals so be aware, since we almost got into it. Do not go to any presentations and google if you want to see what I️ am talking about.

It is a OK hotel in a great location for the night life of Cancun, but if you get your room in the newest tower you will get all the noise from the clubs. Make sure that you get the room nd services that your booked, I did book using Orbitz and when I got there the room and service was different, at the end they honored my reservation but took me and extra 40 minutes.

Orbitz customer service was outstanding with the change of additional people which was supposed to be in original booking. The resort told me I had to pay an additional $80 to add additional guest and would not work with Orbitz to change accommodations. Orbitz explained they would cover the extra cost due to hotel inconvenience. I paid the secondary front desk and the lady gave me a hand written receipt and I observed her put the money in her purse. As I went the following morning to check out, they told me I still had to pay the $80. Very dishonest employees.

Towels and pillowcases were stained, our AC took 4 days to go from 25° to 20°, we told the front desk that our AC wasn't working right but whatever they did didn't work. The floors always looked dirty, there was rust in the shower area. I didn't try the food or drinks so I can't comment on that. I wish I would have known they were doing construction in the hotel. I guess you get what you pay for, 3 weeks before I stayed at the Live Aqua for a wedding and that is what a call 1st class service. The only good thing about this hotel was the location. Never again will I stay at this hotel.

We first arrived early, room wasn't ready (understandable), but we were able to get access to pool etc. Once it was time for check in, room was not ready, they gave us room key and the housekeeping was still cleaning. About 30 min later, it was ready. Everything was fine. Coffee thing in room they charge FYI. A few days later we ran out of toilet paper. I called 5 times. They answered but no one came to bring some all night. We called the next morning 4 times until 2 hours later nothing. We were calling to have our room cleaned and nothing. Called again. It wasn't cleaned until 5pm. We found a cockaroach too and a few anst. So be careful. Otherwise it's a great location close to food and bars etc. Walking distance of it.

We understand about check in policy; but if a room is reserved more than a month in advance, staff should try to have room ready a little earlier; at least when there are kids coming. Our flight arrived at 7:00 AM and we were at the hotel around 9:00 AM, check in time was 3:00 PM; we had two kids (7 and 10 years old). Check in was around 3:30pm.

Location was amazing, but the staff and service were just ok, and the maintenance was horrible. The AC didnt work, after calling about it three times. We were hot and sweaty the whole time, The water would change from too hot to too cold. And the two ice machines in the building werent working.

This is a well kept hotel with beautiful views and great pools. I will be returning again next year and will book another room with and ocean view. This hotel is walking distance to some resturants and most of the stores in the area.

Hate to say it, the room dirty ,rip curtains, no safe dirty wall, noise guest we call to complain never showed, let me tell you they did come and clean change curtains and this was my second time staying at this hotel I had no problem my first time that is why I went back don't know now shoot I deleted the photos. After I complain

Nice vacations I will return to the hotel. The service and the employees are very helpful and polite.

Great budget hotel with nice clean beach and has best location to all the big named bars and restaurants.

Great experience the food great he staff are very friendly and very helpful. I will go back again next year. I love the room and the pool so pretty

Birthday celebration week in the heart of Cancun, hotel zone. Clubs, bars, parties, shopping, mall, supermarket, beach and more.. You name it and it was all within 30 feet from the hotel. It was my sisters 30th birthday and we had a blast. We called it the Mexican Vegas. So happy. Hotel was very accommodating and the full fridge in the "family suite" came in so handy. The staff at the hotel were very eager to please and help. Beware of the time-share crew, they could be a little overwhelming. Room was HUGE and exactly as advertised in the pictures. The pool was a bit small compared to other hotels in the area. Very few lounge chairs and people hogged up the huts and beach beds all day long so get there early. Overall well worth the money. The all inclusive drinks were WAY watered down (we expected that) but, we actually witnessed a bartender pull out a new bottle of alcohol, pour half of the new bottle into an empty bottle and filled it with water from the tap and the new bottle as well. Lucky we hit the duty free shops at the airport before heading to hotel. New GIANT/CLEAN/Amazing supermarket a few blocks away came in handy. Especially for the $3 six pack of Corona's.

Room was filled with bugs, AC barely worked, and the gift shops will cheat you out of your money when changing dollars to pesos. Close to the clubs but that is about it. Hotel has nothing else to offer.

Friendly staff, beautifull beach. Nice environment.

Paseo Kukulcan km 9, lotes 9 y 9A Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Avenida Kukulkan, Krystal Cancun is next to Cancun Convention Center and Forum Beach. This 502-room, 3.5-star resort has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's on the beach and also a short walk from Gaviota Azul Beach and Delphinus Dreams.


Dining

Enjoy dining at one of 2 onsite restaurants including El Mortero, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

Krystal Cancun's 502 rooms are air-conditioned and provide fireplaces, minibars, and coffee makers. Guests can expect to find free WiFi and 32-inch plasma TVs with cable channels and pay movies. Bathrooms offer rainfall showers and free toiletries. In-room massages are available, and other amenities include laptop-compatible safes and ironing boards.


Property features

Krystal Cancun features a full-service spa, an outdoor pool, and a children's pool. If you plan to drive, free valet parking is available. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.

Room options

Club Room, Ocean View

Full 2 | King 1 | Sleeps 4

Romantic Room, 1 King Bed, Oceanfront

King 1 | Sleeps 2

Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 4

Standard Room, 1 King Bed

King 1 | Sleeps 4

Guest reviews for Krystal Cancun

Everyone (36) Couples (105) Business (7) Family (55) Other (24) Friends (70)
1

complete morons

Everyone

9 calls 4 days to get a clock that worked, toilet was broken from the first day never got fixed, sink was clogged. staff blows you off, not in a good way.

By , from arizona on Feb 13, 2018

5

relaxing

Couples

We had a really nice time, room was ready before 3:00pm check in, room was clean staff was really nice. The Price was great and it's what we expected. The beach area was the best area we had walked most of the beach and feel that we had a excellent spot on the beach. Food was really good, we only had contanteil breakfreast food was really good. We ate at the restrant one night and it was execellent. Down town was a bit much, lot of pressure on selling. Other tours was worth the price.

By , from Wisconsin on Feb 5, 2018

4

beautiful views, comfortable facility

Everyone

The staff were very pleasant and helpful and the room was very clean and comfortable with a beautiful ocean view.

By , from seattle, WA on Jan 19, 2018

Review comment responded on Jan 26, 2018

Dear guest, thank you very much for your kind comments, we look very forward to see you back at Krystal Cancun. Best regards

3

good location but rooms lack maintenance

Everyone

This hotel is at a great location. We were a bit disappointed because they couldn’t put us in a room with 2 double beds. The room had a nice balcony view but smelled like mold. The food st the Aquarium Cafe did not taste fresh during breakfast or lunch. When we went for the Chinese buffet every single item was loaded with salt making the food impossible to eat.

By , from Boston, MA on Jan 10, 2018

2

hotel experience

Everyone

This hotel is in great location but unfortunately the staff is not great. Room service didn’t come on time after requesting multiple times. There are also time share representatives trying to sell you bogus deals so be aware, since we almost got into it. Do not go to any presentations and google if you want to see what I️ am talking about.

By , from new york on Dec 16, 2017

3

ok hote

Everyone

It is a OK hotel in a great location for the night life of Cancun, but if you get your room in the newest tower you will get all the noise from the clubs. Make sure that you get the room nd services that your booked, I did book using Orbitz and when I got there the room and service was different, at the end they honored my reservation but took me and extra 40 minutes.

By , from San Antonio on Sep 25, 2017

2

orbitz customer service

Everyone

Orbitz customer service was outstanding with the change of additional people which was supposed to be in original booking. The resort told me I had to pay an additional $80 to add additional guest and would not work with Orbitz to change accommodations. Orbitz explained they would cover the extra cost due to hotel inconvenience. I paid the secondary front desk and the lady gave me a hand written receipt and I observed her put the money in her purse. As I went the following morning to check out, they told me I still had to pay the $80. Very dishonest employees.

By , from California on Sep 11, 2017

1

great location but will never stay there again

Everyone

Towels and pillowcases were stained, our AC took 4 days to go from 25° to 20°, we told the front desk that our AC wasn't working right but whatever they did didn't work. The floors always looked dirty, there was rust in the shower area. I didn't try the food or drinks so I can't comment on that. I wish I would have known they were doing construction in the hotel. I guess you get what you pay for, 3 weeks before I stayed at the Live Aqua for a wedding and that is what a call 1st class service. The only good thing about this hotel was the location. Never again will I stay at this hotel.

By , from Sunnyvale CA on Aug 23, 2017

4

close to everything

Everyone

We first arrived early, room wasn't ready (understandable), but we were able to get access to pool etc. Once it was time for check in, room was not ready, they gave us room key and the housekeeping was still cleaning. About 30 min later, it was ready. Everything was fine. Coffee thing in room they charge FYI. A few days later we ran out of toilet paper. I called 5 times. They answered but no one came to bring some all night. We called the next morning 4 times until 2 hours later nothing. We were calling to have our room cleaned and nothing. Called again. It wasn't cleaned until 5pm. We found a cockaroach too and a few anst. So be careful. Otherwise it's a great location close to food and bars etc. Walking distance of it.

By , from laguna niguel, orange county CA on Jul 12, 2017

Review comment responded on Jul 22, 2017

Dear guest we appreciate the time taken for the review, we will follow up this issues, and we apologize abut the inconviniences you had. Best regards. I Rivera

3

this could be a great hotel.

Families

We understand about check in policy; but if a room is reserved more than a month in advance, staff should try to have room ready a little earlier; at least when there are kids coming. Our flight arrived at 7:00 AM and we were at the hotel around 9:00 AM, check in time was 3:00 PM; we had two kids (7 and 10 years old). Check in was around 3:30pm.

By , from Los Angeles, CA. on Jul 12, 2017