Skip to main content
Beginning of main content

Recent guest reviews

Had a fantastic week at Melia. Terrific property, well maintained. Staff very friendly and helpful. Food was great. Very nice beach area. Good snorkeling via a short walk to the south and drifting close to shore. Beach volleyball daily, great games, laid back crowd. Incredibly good value for the money. Will definitely be back.

The staff was incredible, so friendly. The beach and view were beautiful. The food at the resort is very limited in variety. If you want 5 star food this is not the place for you.

We have been staying at the Meliá for years. They are continually upgrading the property

The place is nice but staff needs to pay more attention and be nicer

Food poor

I would not recommend this place , the food the service everything was bad. We had an upgrade on our room , totally not worth it . They kept saying we will bring you the “special robe slippers etc to your room “ or never happened. The food was bad , always the same , lack of variety. Please save your money and do not go here

9 day vacation- everything was great - beach was great - food was wonderful- rooms were clean and spacious- make your dinner reservations early- and with upgraded rooms you get extra amenities- like reserved cabanas-towels service- and fernardo to get all your drinks !! cant wait to go back again !!! was a very laid back and relaxing vacation well needed --thank you Melia staff!!!!

We love the Melia Cozumel, this was year # 14 staying at this property. The staff are like old friends that we look forward to seeing every year. Great food and amenities. Can't wait to be back again next time.

We liked all of the family friendly activities and games. The activities staff were awesome: Caesar, Geovani, Mary and Susie. We also enjoyed being able to reserve the cabana beds at the pool and the beach. The beach waiter, Gerardo, was great. He was very attentive and friendly! The room was clean and very spacious with comfortable beds. The beach was beautiful with large areas of ocean access. We didn’t like the check in process: we got very little information, no map and had to figure some things out by talking to the other guests. The food was okay. There is a buffet, two restaurants, and an al a carte open around lunch that does serve very good nachos and quesadillas. You need to make reservations for the restaurants and it’s the a different one every other night at two different spots- little confusing. The bars don’t open until 11am so no breakfast mimosas.

Plenty of activities, wish they would coordinate volley ball better. Food was good, just had to understand what is better of the choices. Could have more option of fresh cooked main courses, then have all the add-ons as the "buffet style". Restaurants were excellent, just have to register ahead of time. "Snack" restaurant had good salad, wings, and burgers. Very comfortable place, great service, and very relaxing.

The brand Melia will go down, this hotel in Cozumel has motel rooms not hotel rooms.

Outstanding staff! Everyone went above and beyond to make our stay extra special.

Great pool bar and rooms. The food could have been a little better but the price over shadowed the food.

Loved everything, everyone was so nice! Coming back next year :)

Wonderful location on the north end. A fantastic waterfront area. Great beach. Great beach bar with excellent bartenders Santos & Felipe. More activities than a person can do! Great activities personal in Caesar, Mary, Giovoni. Adrian was always ready to assist in the main dining area. Felipe & Antonio were always helpful and prompt at the resort entrance.

10 days over New Years 2021. We had the best time! The staff was excellent. The Covid protocals and procedures were thorough and consistent. We feared the other guests and their laziness to follow the rules than being in a foreign country. Only cons: The food was varied and good but a little under flavored. Ask for salt and better and all is well. The facilites show a bit of damage from last couple of hurricanes but staff fast at work. Overall we felt safe, made to feel at home and so very relaxed. Definitely do the spa and water sports. Be prepared to be spaced out, wear a mask and make reservations to prevent over crowding.

Very quiet and relaxing place to stay. The beach is wonderful.

They had a lot of fun activities for the kids! Beach is great! Pool is great! Food, not great! If the food was better, we would definitely go back!

Felipe at the main bar was wonderful to us!!! Resort was very clean and staff was very kind and helpful. Beds were very comfortable.

Carretera Costera Norte KM 5.8 Cozumel QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Zona Hotelera Norte, Melia Cozumel All Inclusive is within a 10-minute drive of popular attractions such as Museo de la Isla de Cozumel and Punta Langosta Pier. This 140-room, 3.5-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants.


Dining

Enjoy dining at La Veranda, one of 3 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the property and get a beverage at the bar/lounge or coffee shop/café.


Rooms

The 140 rooms are air-conditioned and have an array of amenities, including minibars, safes, and phones. 42-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Ironing boards are also available.


Property features

Guests of Melia Cozumel All Inclusive have access to a full-service spa, 2 outdoor pools, and karaoke. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a 24-hour gym, and free WiFi in public areas.

Room options

The Level Royal Suite

1 King Bed | Sleeps 2

The Level Family Junior Suite

2 Double Beds | 1 King Bed | Sleeps 6

Melia Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

The Level Grand Premium

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Melia Cozumel All Inclusive

Everyone (33) Couples (16) Family (26) Friends (1) Other (1)
5
Family

Had a fantastic week at Melia. Terrific property, well maintained. Staff very friendly and helpful. Food was great. Very nice beach area. Good snorkeling via a short walk to the south and drifting close to shore. Beach volleyball daily, great games, laid back crowd. Incredibly good value for the money. Will definitely be back.

By on Dec 30, 2021

Review comment responded on Dec 30, 2021

Dear Lisa, Thank you for sharing your experience. We are happy to read about your amazing stay and the great time you had at our resort and the wonderful service and attention provided by our amazing staff. We will be honored to host you again soon. Best regards

4
Everyone

By on Oct 4, 2021

4
Partner Couples

The staff was incredible, so friendly. The beach and view were beautiful. The food at the resort is very limited in variety. If you want 5 star food this is not the place for you.

By on Aug 8, 2021

Review comment responded on Aug 9, 2021

Dear guest, Thank you for sharing your experience with us. We are happy to know you had a wonderful time at our resort and you enjoyed the wonderful service and attention provided by our kind staff. We will love to host you again soon. Best regards

5
Family

We have been staying at the Meliá for years. They are continually upgrading the property

By on Jul 25, 2021

Review comment responded on Jul 26, 2021

Dear guest, Thank you for sharing your experience with us. We feel proud to read about your many visits and the great experience you always have with us. Be confident that we will continue offering this level of service for your upcoming visits. Best regards

4
Friends

The place is nice but staff needs to pay more attention and be nicer

By on Jun 21, 2021

Review comment responded on Jun 21, 2021

Dear guest, Thank you for sharing your experience. We greatly appreciate your comments and suggestions regarding the service and attention offered by our staff. We will be more than happy to host you again to show you our improvements Best regards

3
Family

Food poor

By on Jun 20, 2021

Review comment responded on Jun 21, 2021

Dear guest, We greatly appreciate your comments and suggestions regarding the variety of our food. Our chefs will be revising this and making the proper improvements Best reegards

2
Family with small children

I would not recommend this place , the food the service everything was bad. We had an upgrade on our room , totally not worth it . They kept saying we will bring you the “special robe slippers etc to your room “ or never happened. The food was bad , always the same , lack of variety. Please save your money and do not go here

By on May 4, 2021

Review comment responded on May 8, 2021

Dear guest, We greatly appreciate your comments and suggestions regarding the service and attention received during your visit. We certainly do not want our guests to return home with a bad after taste of their stay, we will work on improvements with the involved managers Best regards

5
Family Partner Couples

9 day vacation- everything was great - beach was great - food was wonderful- rooms were clean and spacious- make your dinner reservations early- and with upgraded rooms you get extra amenities- like reserved cabanas-towels service- and fernardo to get all your drinks !! cant wait to go back again !!! was a very laid back and relaxing vacation well needed --thank you Melia staff!!!!

By on Apr 4, 2021

Review comment responded on Apr 5, 2021

Dear guest, Thank you for sharing your experience. We are thrilled to know you had a great stay at Meliá Cozumel and you and your family return home with a sweet after-taste from the great service offered by our staff. An especial mention was sent to Fernando for his attention to details towards your holiday. Best regards.

5
Family Friends

We love the Melia Cozumel, this was year # 14 staying at this property. The staff are like old friends that we look forward to seeing every year. Great food and amenities. Can't wait to be back again next time.

By on Apr 3, 2021

Review comment responded on Apr 5, 2021

Dear guest, Thank you for sharing your experience. We are glad to know you had a wonderful time at our Meliá Cozumel, it is wonderful for us to have family coming back home one more time and having a great time again. We are already waiting for your next visit. Best regards

4
Family Family with small children

We liked all of the family friendly activities and games. The activities staff were awesome: Caesar, Geovani, Mary and Susie. We also enjoyed being able to reserve the cabana beds at the pool and the beach. The beach waiter, Gerardo, was great. He was very attentive and friendly! The room was clean and very spacious with comfortable beds. The beach was beautiful with large areas of ocean access. We didn’t like the check in process: we got very little information, no map and had to figure some things out by talking to the other guests. The food was okay. There is a buffet, two restaurants, and an al a carte open around lunch that does serve very good nachos and quesadillas. You need to make reservations for the restaurants and it’s the a different one every other night at two different spots- little confusing. The bars don’t open until 11am so no breakfast mimosas.

By on Mar 31, 2021

Review comment responded on Apr 3, 2021

Dear guest, Thank you for sharing your experience. We are glad to know you had a great stay at Meliá Cozumel and you enjoyed the attentive service from our activities staff who are always trying to exceed our guests' expectations. We will love to host you again soon. Best regards

url importing http://www.orbitz.com/Cozumel-Hotels-Melia-Cozumel-All-Inclusive.h525790-p2.Hotel-Reviews
There was an error importing /Cozumel-Hotels-Melia-Cozumel-All-Inclusive.h525790-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Cozumel-Hotels-Melia-Cozumel-All-Inclusive.h525790-p2.Hotel-Reviews

Frequently asked questions