Skip to main content
Beginning of main content

Recent guest reviews

Property was very clean, food was great. Staff at restaurants and front desk very helpful and professional

The view of our room was awesome. The service was great. The food at Las Gaviotas was amazing, especially the breakfast. We definitely recommend this hotel.

This hotel has a very nice location on the island and provides for gorgeous views of the sunset. The rooms are spacious and have balconies overlooking the ocean which is great. Overall the staff is OK, very friendly at the breakfast restaurant but not all that friendly at the front desk or the pool bar, unfortunately. Air-conditioning is very weak, and never went below 70° F no matter how low it was set. There are a couple great restaurants, very small and quaint, right across the street. Although this hotel is not perfect, if it is at a good rate I would highly recommend it and would return.

beautiful property.needs umbrellas on the beach, not everyonecan do full sun all day.had one really bad meal, the food was fine the rest of the trip. stall friendly.

Beautiful hotel the staff was very polite and helpful. And the view is....well all I can say is WOW.

The hotel was the perfect place to stay in regard to location, beach and service. The staff were very attentive. A waiter we were lucky to have several times was Jorge. He was great! The beach is perfect for snorkeling, sunbathing, paddle boarding (rental at hotel) or just reading a book. We will definitely be returning. The food was absolutely delicious! If you can join the SPG club at the front desk and you will receive Continental Breakfast and snacks every afternoon. The "snacks" are actually a meal within themselves. You won't regret your stay!!!

We stayed there for 3 nights. It was clean modern nothing too much but just right. We had to wait for checkin even after 3:00 pm (only 15 minuets) but I loved the room we stayed. It has jacuzzi on the balcony. We snorkeled from the shore and saw lots of fish. It’s located on the north of the airport, so extra ride to downtown (south of airport) but everything was great! We enjoyed some key lime pies from a store 3 minuets away from the Hotel. If you can, bring a bug spray it would be good to go out wherever.

Other reviews we read before booking this hotel for our 10 day stay did no justice for Westin or its staff. The building, grounds, staff and rooms where a 15 out of a 10. México can have issues with all of these services but not at this one. We have only one complaint for out ten night stay, and that was that the pool was only cleaned once. Only thing they neglected to notice, but after another guest brought it to their attention, it was taken care of....Thank you to Orbitz and to Westin Cozumel for a great price and a great vacation.

We had a spa-like experience during our week stay at the Westin Cozumel the first week in February. The hotel is gorgeous and well-designed with a beautiful and spacious outdoor area. The experience begins the moment you enter the expansive foyer; the aromatherapy enhances the breath-taking views of the water. We enjoyed multiple meals at Gaviatos, dining al fresca while watching the snorkelers blissfully floating in the Carribbean waters. The pool was a great place to cool off and watch the sunset in the early evening. Our room was comfortable, clean and thoughtfully laid out; the deck was spacious for two. We appreciated the in-room mini fridge, safe and coffee maker. Bring extra hangers for your clothes. The large bathroom is well-appointed; fabulous shower, great lighting. The extra large workout space was a favorite spot with its private deck and 24 hour access. We took advantage of the whirlpool, sauna and steam room. The spa looked inviting but we did not use it. Sand Dollar Sports offers on-site paddleboards, kayaks, jet-skis, snorkeling, snuba and limited diving. All equipment is in like-new condition; staff are very friendly and helpful. They are not pushy.

Had a wonderful week at the Westin CZM! The staff and service were 5 stars. The weather was quite cold and blustery, but the staff were warm-natured and accommodating. I wad hesitant to book after reading some poor reviews, but they were unfounded in our recent stay. On the whole, the snack bar and room service food and Sunday brunch were delicious; we did not dine at Cuzamil. The only complaints were the pool is ice cold; no one could stand to stay in. Also, the shower leaked water onto floor bc of bad design. But, those detractions did not take away from great service with a smile! Shout out to Alwayne at the front entrance! There was another kind doorman, too, but I did not catch his name. Enrique was very hospitable at the front desk. All in all, first time to Mexico waz made memorable by nice hotel and staff. Gracias, mes amigos!

Carretera Costera Norte Km. 4.8 Cozumel QROO

Hotel highlights

  • Walking distance to Cozumel Country Club and Golf Course
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Zona Hotelera Norte, The Westin Cozumel is next to Playa San Juan and Playa San Juan. This 4.5-star resort has 152 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour fitness center.


Dining

Enjoy dining at one of 2 onsite restaurants including Cuzamil, which specializes in local and international cuisine. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All 152 rooms feature iPod docks, coffee makers, and free bottled water. Guests can expect to find free WiFi and wired Internet, along with 43-inch LED TVs. Beds sport premium bedding and bathrooms offer free toiletries. Other amenities include ceiling fans, safes, and phones.


Property features

Guests of The Westin Cozumel enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include free WiFi in public areas, a conference center, and a free kid's club.

Room options

Classic Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 3

Deluxe Suite, 1 Bedroom

2 Queen Beds | Sleeps 4

Deluxe Suite, 1 Bedroom, Ocean View

1 King Bed | Sleeps 3

Suite, 1 Bedroom, Ocean View

1 King Bed | Sleeps 3

Guest reviews for The Westin Cozumel

Everyone (5) Couples (3) Family (2)
5
Family Business Business

Property was very clean, food was great. Staff at restaurants and front desk very helpful and professional

By on Aug 3, 2019

Review comment responded on Sep 5, 2019

Receive a warm regard from The Westin Cozumel team, We appreciate your feedback. We hope to créate more memories whenever your travels bring you back to Cozumel.

5
Partner Couples

The view of our room was awesome. The service was great. The food at Las Gaviotas was amazing, especially the breakfast. We definitely recommend this hotel.

By , from San Diego on Jul 19, 2019

Review comment responded on Sep 5, 2019

Receive a warm regard from The Westin Cozumel, it was a pleasure to serve you. We hope to créate more memories whenever you travels bring you back to this beautiful island.

4
Family

This hotel has a very nice location on the island and provides for gorgeous views of the sunset. The rooms are spacious and have balconies overlooking the ocean which is great. Overall the staff is OK, very friendly at the breakfast restaurant but not all that friendly at the front desk or the pool bar, unfortunately. Air-conditioning is very weak, and never went below 70° F no matter how low it was set. There are a couple great restaurants, very small and quaint, right across the street. Although this hotel is not perfect, if it is at a good rate I would highly recommend it and would return.

By , from Maryland on Mar 7, 2019

4
Partner Couples

beautiful property.needs umbrellas on the beach, not everyonecan do full sun all day.had one really bad meal, the food was fine the rest of the trip. stall friendly.

By on Feb 17, 2019

Review comment responded on Mar 6, 2019

Thank you so much for staying with us, Your comments are very important to keep improving and getting better, Hope to see you soon,

5
Everyone

Beautiful hotel the staff was very polite and helpful. And the view is....well all I can say is WOW.

By on Jan 24, 2019

Review comment responded on Mar 6, 2019

Wow, thank you for staying with us, Hope to see you soon,

5

perfect location

Everyone

The hotel was the perfect place to stay in regard to location, beach and service. The staff were very attentive. A waiter we were lucky to have several times was Jorge. He was great! The beach is perfect for snorkeling, sunbathing, paddle boarding (rental at hotel) or just reading a book. We will definitely be returning. The food was absolutely delicious! If you can join the SPG club at the front desk and you will receive Continental Breakfast and snacks every afternoon. The "snacks" are actually a meal within themselves. You won't regret your stay!!!

By , from TX on Jun 20, 2018

Review comment responded on Jul 4, 2018

Thanks for staying with us. We appreciate your feedback!

5

modern hotel in the north

Everyone

We stayed there for 3 nights. It was clean modern nothing too much but just right. We had to wait for checkin even after 3:00 pm (only 15 minuets) but I loved the room we stayed. It has jacuzzi on the balcony. We snorkeled from the shore and saw lots of fish. It’s located on the north of the airport, so extra ride to downtown (south of airport) but everything was great! We enjoyed some key lime pies from a store 3 minuets away from the Hotel. If you can, bring a bug spray it would be good to go out wherever.

By on May 16, 2018

Review comment responded on Jul 4, 2018

Thanks for staying with us. We appreciate your feedback!

5
Everyone

Other reviews we read before booking this hotel for our 10 day stay did no justice for Westin or its staff. The building, grounds, staff and rooms where a 15 out of a 10. México can have issues with all of these services but not at this one. We have only one complaint for out ten night stay, and that was that the pool was only cleaned once. Only thing they neglected to notice, but after another guest brought it to their attention, it was taken care of....Thank you to Orbitz and to Westin Cozumel for a great price and a great vacation.

By , from Warsaw, Indiana on Apr 12, 2018

5

westin cozumel

Couples

We had a spa-like experience during our week stay at the Westin Cozumel the first week in February. The hotel is gorgeous and well-designed with a beautiful and spacious outdoor area. The experience begins the moment you enter the expansive foyer; the aromatherapy enhances the breath-taking views of the water. We enjoyed multiple meals at Gaviatos, dining al fresca while watching the snorkelers blissfully floating in the Carribbean waters. The pool was a great place to cool off and watch the sunset in the early evening. Our room was comfortable, clean and thoughtfully laid out; the deck was spacious for two. We appreciated the in-room mini fridge, safe and coffee maker. Bring extra hangers for your clothes. The large bathroom is well-appointed; fabulous shower, great lighting. The extra large workout space was a favorite spot with its private deck and 24 hour access. We took advantage of the whirlpool, sauna and steam room. The spa looked inviting but we did not use it. Sand Dollar Sports offers on-site paddleboards, kayaks, jet-skis, snorkeling, snuba and limited diving. All equipment is in like-new condition; staff are very friendly and helpful. They are not pushy.

By , from Minnesota on Feb 11, 2018

5

excellent staff and service

Everyone

Had a wonderful week at the Westin CZM! The staff and service were 5 stars. The weather was quite cold and blustery, but the staff were warm-natured and accommodating. I wad hesitant to book after reading some poor reviews, but they were unfounded in our recent stay. On the whole, the snack bar and room service food and Sunday brunch were delicious; we did not dine at Cuzamil. The only complaints were the pool is ice cold; no one could stand to stay in. Also, the shower leaked water onto floor bc of bad design. But, those detractions did not take away from great service with a smile! Shout out to Alwayne at the front entrance! There was another kind doorman, too, but I did not catch his name. Enrique was very hospitable at the front desk. All in all, first time to Mexico waz made memorable by nice hotel and staff. Gracias, mes amigos!

By , from Billings, MT USA on Jan 21, 2018

Review comment responded on Jan 30, 2018

Hola Staysea! Greetings from The Westin Cozumel. We appreciate you give us a high score on Expedia and as first time in Cozumel we are so happy you enjoyed every detail of your stay with us. Hope you can visit us soon. Hugs from your Westin Friends.

url importing http://www.orbitz.com/Cozumel-Hotels-The-Westin-Cozumel.h19015446-p2.Hotel-Reviews
There was an error importing /Cozumel-Hotels-The-Westin-Cozumel.h19015446-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Cozumel-Hotels-The-Westin-Cozumel.h19015446-p2.Hotel-Reviews