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Recent guest reviews

Great stay, will be back.

The staff was amazing. But the Sky top pool and adult lounge was only open 1 day and had children in it. I chose the facility because of this feature. If it was going to be closed for repairs it should have been on their website so I could have been able to go somewherevelse.

Kicked me off the property after their onsite doctors gave me a false positive COVID test. Basically, tried to strand me in Cozumel after their error.

Modern style and good location..

Great beach! You can snorkel there and rent the equipment . Rooms are nice and spacious.

Everything was great! Nice room , nice view, nice bed, I was only disappointed with the breakfast. I recommend to show up 2 hours before your time to leave. Otherwise you won’t eat but still have to pay.

Good sized rooms, loved the balcony. Only had one elevator in use would've been nicer if both were operational.

Property was very clean, food was great. Staff at restaurants and front desk very helpful and professional

The view of our room was awesome. The service was great. The food at Las Gaviotas was amazing, especially the breakfast. We definitely recommend this hotel.

This hotel has a very nice location on the island and provides for gorgeous views of the sunset. The rooms are spacious and have balconies overlooking the ocean which is great. Overall the staff is OK, very friendly at the breakfast restaurant but not all that friendly at the front desk or the pool bar, unfortunately. Air-conditioning is very weak, and never went below 70° F no matter how low it was set. There are a couple great restaurants, very small and quaint, right across the street. Although this hotel is not perfect, if it is at a good rate I would highly recommend it and would return.

beautiful property.needs umbrellas on the beach, not everyonecan do full sun all day.had one really bad meal, the food was fine the rest of the trip. stall friendly.

Beautiful hotel the staff was very polite and helpful. And the view is....well all I can say is WOW.

The hotel was the perfect place to stay in regard to location, beach and service. The staff were very attentive. A waiter we were lucky to have several times was Jorge. He was great! The beach is perfect for snorkeling, sunbathing, paddle boarding (rental at hotel) or just reading a book. We will definitely be returning. The food was absolutely delicious! If you can join the SPG club at the front desk and you will receive Continental Breakfast and snacks every afternoon. The "snacks" are actually a meal within themselves. You won't regret your stay!!!

We stayed there for 3 nights. It was clean modern nothing too much but just right. We had to wait for checkin even after 3:00 pm (only 15 minuets) but I loved the room we stayed. It has jacuzzi on the balcony. We snorkeled from the shore and saw lots of fish. It’s located on the north of the airport, so extra ride to downtown (south of airport) but everything was great! We enjoyed some key lime pies from a store 3 minuets away from the Hotel. If you can, bring a bug spray it would be good to go out wherever.

Other reviews we read before booking this hotel for our 10 day stay did no justice for Westin or its staff. The building, grounds, staff and rooms where a 15 out of a 10. México can have issues with all of these services but not at this one. We have only one complaint for out ten night stay, and that was that the pool was only cleaned once. Only thing they neglected to notice, but after another guest brought it to their attention, it was taken care of....Thank you to Orbitz and to Westin Cozumel for a great price and a great vacation.

We had a spa-like experience during our week stay at the Westin Cozumel the first week in February. The hotel is gorgeous and well-designed with a beautiful and spacious outdoor area. The experience begins the moment you enter the expansive foyer; the aromatherapy enhances the breath-taking views of the water. We enjoyed multiple meals at Gaviatos, dining al fresca while watching the snorkelers blissfully floating in the Carribbean waters. The pool was a great place to cool off and watch the sunset in the early evening. Our room was comfortable, clean and thoughtfully laid out; the deck was spacious for two. We appreciated the in-room mini fridge, safe and coffee maker. Bring extra hangers for your clothes. The large bathroom is well-appointed; fabulous shower, great lighting. The extra large workout space was a favorite spot with its private deck and 24 hour access. We took advantage of the whirlpool, sauna and steam room. The spa looked inviting but we did not use it. Sand Dollar Sports offers on-site paddleboards, kayaks, jet-skis, snorkeling, snuba and limited diving. All equipment is in like-new condition; staff are very friendly and helpful. They are not pushy.

Had a wonderful week at the Westin CZM! The staff and service were 5 stars. The weather was quite cold and blustery, but the staff were warm-natured and accommodating. I wad hesitant to book after reading some poor reviews, but they were unfounded in our recent stay. On the whole, the snack bar and room service food and Sunday brunch were delicious; we did not dine at Cuzamil. The only complaints were the pool is ice cold; no one could stand to stay in. Also, the shower leaked water onto floor bc of bad design. But, those detractions did not take away from great service with a smile! Shout out to Alwayne at the front entrance! There was another kind doorman, too, but I did not catch his name. Enrique was very hospitable at the front desk. All in all, first time to Mexico waz made memorable by nice hotel and staff. Gracias, mes amigos!

Muy ruidosas las habitaciones las sillas hacen mucho ruido por ser muy pesadas y se oyen de las otras habitaciones y pisos cuando se mueven, la playa es muy pequeña.

Me gusta la ubicación y lo bonito del Hotel

Carretera Costera Norte Km. 4.8 Cozumel QROO

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Zona Hotelera Norte, The Westin Cozumel is within a 15-minute drive of popular attractions such as Punta Langosta Pier and Benito Juarez Park. This 152-room, 4.5-star resort has 2 restaurants, a full-service spa, and an outdoor pool.


Dining

Enjoy dining at one of 2 onsite restaurants including Cuzamil, which specializes in local and international cuisine. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

Guests can expect to find free WiFi and wired Internet, along with 43-inch LED TVs. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. IPod docks, coffee makers, and free newspapers are also available.


Property features

Guests of The Westin Cozumel enjoy a full-service spa, an outdoor pool, and a 24-hour gym. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and litter boxes. Other amenities at this beach resort include a sauna, free WiFi in public areas, and a conference center.

Room options

Classic Room, 1 King Bed, Non Smoking, Ocean View

1 King Bed | Sleeps 3

Junior Suite, 2 Queen Beds, Non Smoking, Ocean View

2 Queen Beds | Sleeps 4

Junior Suite, 1 King Bed, Non Smoking, Ocean View

1 King Bed | Sleeps 3

Suite, 1 Bedroom, Non Smoking, Ocean View

1 King Bed | Sleeps 3

Guest reviews for The Westin Cozumel

Everyone (6) Couples (6) Family (4)
5
Partner Couples

Great stay, will be back.

By on Jun 19, 2022

Review comment responded on Jun 20, 2022

Dear Joseph We are glad you were enjoyed your stay with us. Thank you so much for your comments. This will help us to improve our service. Best regards

5
Partner Couples

The staff was amazing. But the Sky top pool and adult lounge was only open 1 day and had children in it. I chose the facility because of this feature. If it was going to be closed for repairs it should have been on their website so I could have been able to go somewherevelse.

By on May 16, 2022

Review comment responded on Jun 5, 2022

Dear Timothy We apreciate your comments, this will help us to improve our service. Best regards

1
Everyone

Kicked me off the property after their onsite doctors gave me a false positive COVID test. Basically, tried to strand me in Cozumel after their error.

By on Jan 8, 2022

Review comment responded on Feb 24, 2022

Thank you to share your comments with us. We really apollogize for the inconvenience during your stay. We are working every day to improve our Quality service. We hope you will give us an opportunitiy in the future to show our warm service.

5
Family

Modern style and good location..

By on Dec 21, 2021

Review comment responded on Feb 24, 2022

Dear Rodolfo Thank you to share your comments. We are glad you were happy. We work so hard every day in order to improve our service. We hope to see you soon

4
Family with small children

Great beach! You can snorkel there and rent the equipment . Rooms are nice and spacious.

By on Oct 13, 2021

Review comment responded on Oct 20, 2021

Muchas gracias por sus comentarios

5
Business Business

Everything was great! Nice room , nice view, nice bed, I was only disappointed with the breakfast. I recommend to show up 2 hours before your time to leave. Otherwise you won’t eat but still have to pay.

By on Apr 27, 2021

Review comment responded on Apr 30, 2021

Thank you for taking the time to share your The Westin Cozumel experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests experience.

5
Family

Good sized rooms, loved the balcony. Only had one elevator in use would've been nicer if both were operational.

By on Feb 21, 2021

Review comment responded on Feb 22, 2021

Dear Guest, We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. We also appreciated the feedback regarding the elevator. We Will take your comments in considertion in order to improve. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Best regards!

5
Family Business Business

Property was very clean, food was great. Staff at restaurants and front desk very helpful and professional

By on Aug 3, 2019

Review comment responded on Sep 5, 2019

Receive a warm regard from The Westin Cozumel team, We appreciate your feedback. We hope to créate more memories whenever your travels bring you back to Cozumel.

5
Partner Couples

The view of our room was awesome. The service was great. The food at Las Gaviotas was amazing, especially the breakfast. We definitely recommend this hotel.

By , from San Diego on Jul 19, 2019

Review comment responded on Sep 5, 2019

Receive a warm regard from The Westin Cozumel, it was a pleasure to serve you. We hope to créate more memories whenever you travels bring you back to this beautiful island.

4
Family

This hotel has a very nice location on the island and provides for gorgeous views of the sunset. The rooms are spacious and have balconies overlooking the ocean which is great. Overall the staff is OK, very friendly at the breakfast restaurant but not all that friendly at the front desk or the pool bar, unfortunately. Air-conditioning is very weak, and never went below 70° F no matter how low it was set. There are a couple great restaurants, very small and quaint, right across the street. Although this hotel is not perfect, if it is at a good rate I would highly recommend it and would return.

By , from Maryland on Mar 7, 2019

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