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The Westin Cozumel

4.0 out of 5.0

Recent guest reviews

The staff is super friendly and helpful, especially Samuel. Only 2 years old with good snorkeling right in front. It’s in a quiet area secluded from the main town so it’s very quiet. There’s also a great restaurant across the street called the Lobster Grill.

First let me say this COULD be a phenominal property but grossly mis/under managed. Great pool area. Quiet end of island. Great rooms with even better views. All the positives though can't overcome the cons. Zero information about resort upon check-in. No info about spa or work-out facility. No info that only one restaurant at a time is open. They rotate. Didn't even know about rooftop pool/bar until last day there. No hotel shuttle or even a prearranged agreement w/taxi company. Might cost you $20 roundtrip to downtown, might cost you $40. You get 1 hr of free snorkeling or 1 hr free kayaking each day and no one ever mentioned this. I approached gentleman at cabana looking for dive information and found out. 3-4 pool waiters stand around talking with zero interest in waiting on the few guest that are there. And make no mistake on the air-conditioning, or lack thereof. Was told that 24-25 degrees celsius was the best the units could do when hot outside. Could not even open our curtains to look at phenominal view without room temp skyrocketing. Kept Do Not Disturb sign on door just to limit the front door from being opened and temp rising. And be aware, taxes and “service charges” will be an additional 25-30 percent upon checkout. An upscale Westin resort should be able to do better than this. Everything fails from the top down, hopefully Marriott will fix this.

This property is beautiful! I can’t stress how fantastic our stay was. It’s on the North side of the island so it’s much quieter. There are two pools! One of them is on the roof. The views are stunning. The staff is courteous and accommodating. The rooms are large & clean. Absolutely loved staying at the hotel. The next time we go to Cozumel we will definitely stay there again.

We were planning a trip to Mexico, and wanted to stay at a Marriott/Sheraton that was all inclusive. Apparently the Westin Cozumel only started the all inclusive package this year. You can find it under the package rates on the Marriott site. It was about $250/night for two people all inclusive. There are no bad rooms as they all face the ocean. Unlike other all inclusives, you won’t find college spring break craziness here. The hotel is on the island of Cozumel, about 3 miles north of downtown where the ferry is. There is a small rocky beach, a large outdoor pool, and a rooftop pool. When we went it was fairly quiet, and it appeared most guests do not stay at the resort all day. The all inclusive package includes free breakfast, lunch, dinner snacks and drinks (including alcohol, but obviously excluding bottles). They’ll also stock your minibar for free, and room service is free (just a $10 fee per delivery). You’ll get a bill for every meal/snack you get, but they’ll take it off and you just pay tip. I’d recommend they come up with a different system, as you may end up filling out multiple receipts for a handful of drinks or snacks. But it’s free so I can’t complain too much. The pictures on the website don’t do the actual property justice. The rooms and property are beautiful, clean and well maintained. The staff is extremely friendly and attentive. The only thing I would recommend upgrading would be the a/c and mini fridges. Our rooms were comfortable, but didn’t get very cold during a hot day. The mini fridges also take some time to keep drinks cold. All in all, the Westin was an amazing experience. We would definitely recommend to all our friends, family and coworkers.

ROOM/HOTEL: My husband and I stayed at the Westin Cozumel May 18-24 to celebrate my birthday. The hotel was beautiful and had amazing views right on the beach. We treated ourselves and stayed in a Junior Suite and it was bigger than our apartment back in NYC lol. We were on the top floor; once you step in, there was a small restroom at the entrance, a kitchenette, a living space, dining table, small couches and a balcony. The bedroom had a sliding door that divided it from the living space, and it had a huge ensuite bathroom with 2 sinks, a bathtub, a separate shower, separate toilet room, ample space for clothes and a safe. There was a hidden tv that rises at the foot of the bed. The bed was very comfy! There was a rooftop pool and an infinity pool on the main floor with plenty of chairs to relax. We apparently went during off peak so the hotel was probably only 15% occupied which was a good for us as we didn’t have to worry about getting a spot near the pool or by the beach. There was a nice gym on site. We only went to the gym once because we snorkeled or swam almost everyday but it was a nice size with plenty of equipment. They do offer spa services but I never got around booking a massage as time went by quickly. FOOD: Every morning, we enjoyed our coffee and tea on the balcony before heading down to breakfast or the beach. There is a breakfast buffet (eggs, fruit, veggies, yogurt, cereal, omelet bar) that is offered or off the menu food which we tried on separate days. The breakfast food was solid and the prices were not over the top- typical hotel prices. They had fresh juices in the morning which were pretty good. On our first night (for dinner), the hotel had a beachside grill. I ordered the skirt steak and it was absolutely delicious. Plus, you can pick your own sides from a small buffet. I had pesto pasta and steamed veggies and both were tasty. I didn’t feel like having alcohol after a long day of flying so I tried a simple lemon spritzer that they made and it was really good and refreshing. They offered dessert but we were too full. If you are not out in the city, other options near the hotel for food are the Lobster House (there are 2), Pancho Burger and Buccanos Beach Club. We tried fernando jr’s lobster house across the street and the lobster was fantastic. They only take cash, you pick out your own lobster and it had a cool inside-outside ambience. We tried Buccanos during breakfast (pretty good) and during lunch (solid)…yummy drinks! STAFF & CLEANLINESS: The staff was very friendly and helpful with any questions you had about the hotel or the island. Shout out to Samuel, he was the main doorman we encountered most of the time. He was quick, very informative and friendly. I’ve stayed at many hotels that range in star level but I’ve never been to a hotel where the staff was constantly cleaning. The staff was either, mopping the hallways, landscaping the gardens, pulling out any seaweed on the beach early in the morning, cleaning up by the pool etc… Top notch cleanliness!  The bartender at the roof top pool (i forgot his name) made us some lovely drinks (Mango Margarita & Classic Margarita) topped off with good conversation. On our second day, staff left some goodies in our room- a selection of sweets on a platter decorated beautifully that said ‘Thank You’.  One day we were at poolside, and staff brought us 2 glasses of champagne and ceviche. Such a generous and elegant touch of customer service. Thanks Giannina!! ACTIVITIES: We snorkeled almost every day and it was right by the hotel. Plenty of sea life to see. The hotel offers free snorkeling gear but we brought our own so I’m not sure what the limitations are for renting. The hotel also offers free rentals for kayaking.  We didn’t leverage it but you can also book tours through the hotel as well. TRANSPORTATION: We didn’t rent a car or scooter so it was about 95-100 pesos for a taxi to the center of town, San Miguel. Better to use pesos because a lot of places raise the price when you pay in US dollars. Plenty of taxis around the city so no need to worry about transportation. Next time, we might rent a car so we can explore the rest of the island. Keep in mind that at the airport, you can only take shuttle service to hotels (no taxis allowed to pick up). You can only take a taxi back to the airport. At the airport, take a shared shuttle to your hotel because it’s cheaper. Don’t get sucked in by the tour package people at the airport trying to get you to sign up for packages. Research ahead of time with what you need in case you do want to talk with them. Otherwise, go straight to the shuttle stands to pay for your tickets so you can get to your hotel- shared shuttle is cheaper. FERRY: There are (Ultramar) ferries every hour in San Miguel that go to the mainland and stops at Playa Del Carmen, and is about $20 US round trip per person. The trip is about 45 minutes in an air-conditioned luxury ferry. MY BIRTHDAY: The staff decorated our room with balloons, sculpted towels like a birthday cake (so cute!!) and left a slice of chocolate pastry (see pics). The presentation was lovely and it made my day even more special. OVERALL, we couldn’t be more happier with our stay at the Westin Cozumel and would definitely return.

Everybody is very nice, they are constantly cleaning and maintaining. Las Graviotas restaurant is very nice, on the waters edge. Very good service. They have swimming pool and scuba, snorkel, fishing available.

BEST SPOT ON THE ENTIRE ISLAND OF COZUMEL!! Cancun is great but if you’re looking for more of an authentic Caribbean vacation spot, Cozumel and the Westin are for sure going to make you win. My husband and I only stayed 3 nights (wish we had stayed longer!) and upgraded to the beachside cabana. Definitely recommend to do that. The front desk staff was AMAZING! Specifically Eduardo. He is the manager and treats everyone with so much kindness. He and the front desk are extremely intuitive as well! My husband and I went for a “juggle run” and came back extremely overheated. Right away, they brought us ice cold waters — without us even asking! The restaurant (I believe it’s called Gaviotas) is a fantastic location. The dinner service is exceptional. We also went snorkeling every day. (They lend you snorkel gear by the beach.) Exceptional snorkel area. We saw hundreds of tropical fish, barracuda, puffer fish, string rays, and squid. Thank you to everyone that made our stay amazing! (Ingrid, Samuel, and the guy who showed us the cabana. Forgot his name but he was awesome.)

We have stayed at a number of hotels/resorts on the island. This was much different beings it is a newer Westin property on the island and we used points for our visit. The appearance of the hotel is very nice on the inside and the rooms are very nice. The a/c is fantastic compared to some of the other places on the island and the gym was great!!!! We worked out every day using the treadmill, elliptical, free weights, mats, and strength equipment. It was very hot in the gym so be prepared to sweat, but it felt great to get a good workout in and go back to our nice cool room. The bed was extremely comfortable and the view was unbeatable. Snorkeled once walking in from the beach area and saw some beautiful fish. The pool was chilly but it was nice and hot out so it felt great. The service by the pool/on the beach could have been better. It was definitely the polar opposite of the feeling you get at an all inclusive on the island. We are good tippers and we don't eat/drink a lot during the day, so it was a little disappointing to see the lack of service and friendly wait staff compared to other places we have stayed. Overall, the scenery, bed, room, gym, and ability to use points will bring us back here. We only ate breakfast at the hotel and it was very good. The continental breakfast included eggs, breads, a ham/cheese sandwich, fruit, and a beverage and it was delicious. We did the buffet one day and it was okay. We usually eat dinner in town because we love to visit the local restaurants.

We loved our 5 day stay at this Marriott property. However, it's not quite up to the Marriott standards in room and customer services standards. The upside, great, clean, quiet beach with outstanding snorkeling around the pier past the ocean side restaurant. And some staff are multilingual and focused on providing great customer service. Downside; not every person on staff is customer focus and in fact do a pretty good job of trying to ignore requests or just say "no" when you know the answer is 'yes.' Sarai (?) working at the beach has peeked in her customer services skills - I hate to call people out but you know when you get a bad one. Also, the hotel restaurants are not at all very good. The saving grace is a restaurant called Buccanos is within walking distance and is exceptional. As is the Lobster House, basically, across the street from the hotel. The showers are a super pain. It's those poorly designed showers where the water always leaks under the door and soaks the entire bathroom. We had to request extra towels to make the bathroom usable. So much for being a "green" hotel...way too many towels used due to poor design. They also seem to have a problem cleaning the tile/grout in the showers. Gross mold and mildew. And CAUTION: The transportation service is a COMPLETE RIPOFF! Well, if you'd like to pay 90 bucks for a $14 round trip to the airport it might be your style. DO NOT TAKE anything from "Destination Services." They completely take advantage of the customers flying in and must give some sort of a kickback to the staff at the Westin who recommend them. The staff at the Westin suggested I take them for the, less than 2 mile, trip from the airport. Instead, they should have suggested walking over to the taxis. It would cost 100 pesos (7 bucks USD). Instead, it's $45 for 2 each way using the RIP OFF Destination Services. About the Cozumel taxis. They are super reasonable. 100 pesos gets you just about anywhere. Totally unlike the taxis in Cancun. Net/Net: a decent hotel but the Westin should be on-par with the JW Marriotts. However, they are not. But good enough for a dive trip. Speaking of which, this hotel is located on the far North side of the island. The diving is at the extreme south. So, not near but not too bad either. My 2 cents. Greg T.

Booked with Delta Vacations. Excellent experience with them. Originally booked Secrets but after one night, I had to get away from the well-fed, highly tattooed and loud Midwesterner's Schlub Club. Delta Vacations helped in every way to get me to the Westin. Very happy with the Westin in almost every way. Beautiful new hotel of comfortable and modern design. It's located in a quiet area with a few other properties and not far from town. High quality finishes throughout and welcoming staff. Location is on a rocky shoreline, but with a nice small beach for access to the clear waters for any water sport activity. Great pool and loungers under some palms and a rooftop pool as well. The property is small and makes use of its location by having been built up. Therefore every room has a spectacular view. No scrambling for lounge chairs in April. Winter may be a bit more crowded. Restaurants are varied from a snack bar by the pool to a nice veranda on a low cliff to finer dining in the Lobby. Food is excellent and reasonably priced. Try the Mexican/Mayan menu at Cuzomil Restaurant. They also offer an Italian option. The beachside restaurant has simple grilled offerings that come with sides and very tasty. This restaurant seems open only certain nights of the week. Winter season probably brings more options. The snack bar is adequate for poolside snacks, breakfast and lunch. As this is not an all-inclusive (although I heard you could ask for a package) , there are plenty of options. The rooms are really very nice with the Westin's signature Heavenly Bed and great amenities. Very comfortable and well designed. Sometimes a little bit of noise above when heavy footed people move around. Not a problem if expected. The guests seem to be maybe half North Americans and half sophisticated Mexicans from Mexico City. Very calm and quiet crowd with a few kids. This is not a party hotel with few if any activities other than their Kid's Club and water sports like diving and a few other arranged outings on the sea. The staff is very kind and friendly and always helpful. The place is spotless and attention was paid to all the details. Highly recommended for travelers wanting a quieter place with maybe a few kids, or as a couple, young or older. Relaxation rather than stimulation seems to be the vibe. Great for a long week-end trip from the states. Although it's rated as 3 and a quarter stars, I think it's closer to 4.5. Pricing is between moderate and luxury but value is above moderate. A special thanks to all the staff who actually went out of their way more than once to make my stay be most enjoyable. All deserve a big thanks from me. Hope to be back soon.

Carretera Costera Norte Km. 4.8 Cozumel QROO

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Zona Hotelera Norte within a 15-minute walk of Cozumel Country Club and Golf Course, The Westin Cozumel is within a few miles (5 km) of Maya Heritage Monument. This 152-room, 4-star resort has 2 restaurants, a full-service spa, and an outdoor pool.


Dining

Enjoy dining at one of 2 onsite restaurants including Cuzamil, which specializes in local and international cuisine. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

43-inch an LED TV are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers free toiletries. Other standard amenities include an iPod dock, a coffee maker, and free bottled water.


Property features

The Westin Cozumel features a full-service spa, an outdoor pool, and a 24-hour fitness center. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include free WiFi in public areas, a conference center, and a free kid's club.

Room options

Deluxe Suite, 1 Bedroom, Ocean View

King 1 | Sleeps 3

Classic Room, 2 Queen Beds, Balcony

Queen 2 | Sleeps 3

Studio Suite, 1 Bedroom, Oceanfront

King 1 | Sleeps 2

Classic Room, 1 King Bed, Balcony

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

% of guests recommend this hotel

Total of 227 reviews