Staff was absolutely awesome. Some minor things that were disappointing was hot tubs were barely warm the whole trip. Otherwise very safe secure place.
The friendly staff and the location.
What a great place to stay! The breakfast bar was amazing every morning and they made a point to have extra special dinners that were delicious. The staff was the BEST! Our room was nice, clean, and cool. The pool was gorgeous! And the beach palapas - you just can't beat. I would go back in a heartbeat and stay longer next time!
We had an excellent time! The property was beautiful the staff were very welcoming and the property was very safe.
We absolutely had no complaints with our stay. Our room was very big and clean. The food was just so so but you are in Mexico it's not the food we are used to. The staff was very friendly. The beach was crystal clear . We would definitely go back and will.
Front desk coughing when I arrived. Food in the restaurant takes really long to serve, like 30-45 minutes before you get to eat. Maybe they are short staffed. Hotel has no generator, there was power outage in the island and hotel was affected. There was a night when it was really hot.
Beautiful property, staff is friendly and accommodating. They do go the extra mile for you.
This resort has ZERO nightlife. The entire resort shuts down by 10 PM. The pool closes at 8 PM, and staff occasionally patrol the pool area with flashlights to make sure nobody is breaking the rules. If you like to have a lot of fun on your vacation stay, this is probably not the resort for you. However, if you're old and go to bed early, you'll probably love this place. The food here is good, albeit a bit on the pretentious side. They try for an upscale, fancy dining experience, but the food is nothing special really. The staff are nice, and the rooms are huge. They literally feel like one bedroom apartments. However, I was a bit confused by the kitchen. There's a fridge, but no microwave or stove. There's a hot plate built into the counter, but no pots and pans are provided. Room service is a saving grace here and quite impressive. it's 24/7 with a decent selection to order from, and they will deliver alcohol too, so if you're with another couple, you could always party in your room after the place shuts down for the night. Otherwise, you'll have to leave the resort and find a bar somewhere in town. Overall, my experience was "Meh", but it's still a nice resort. The beach here is beautiful, one of the nicest I've seen on a resort. So they have that going for them.
Property is beautiful! Norte Beach Club was outstanding. Service staff everywhere went above and beyond to make our stay special. We only wish we could have stayed longer!
Great place, check it out! staff is great.
Beautiful property and a really terrific staff!! Some of the staff members really made us feel special - Samuel and Arman were two that really went the extra mile! Food was really great at the main restaurant. Snack bar and beach bar had good options to pick from as well No real cons...only suggestion would be maybe a little more for entertainment. Maybe trivia or something a little interactive. Overall, Privileges was exceptional and we would definitely return.
Our group returns every year to this resort!
We loved this property and the location. We did not like the size of our room, we would book directly with the hotel in the future and ask for a room facing the pool.
The hotel was nice, the pool areas were great also. There is a swim up bar. The beach serves drinks and food to you when you are in the chairs on the beach.
Everyone was friendly and eager to help.
Beautiful friendly relaxing . Everything you need
Privilege Aluxes Isla Mujeres Adults Only is adjacent to popular attractions such as Norte Beach and Miguel Hidalgo. This 124-room, 4.5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants.
Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. Relish the Asian cuisine at Satay, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service.
40-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. IPod docks, free minibar items, and coffee makers are other standard amenities.
Guests of Privilege Aluxes Isla Mujeres Adults Only have access to a full-service spa, 2 outdoor pools, and a gym. Airport transportation is made easy with an airport shuttle (available 24 hours) for MXN 2000 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this adults-only resort include 3 spa tubs, a sauna, and free WiFi in public areas.
Staff was absolutely awesome. Some minor things that were disappointing was hot tubs were barely warm the whole trip. Otherwise very safe secure place.
The friendly staff and the location.
Thanks for the splendid review!We're elated knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,Olav LaitaManager Department
What a great place to stay! The breakfast bar was amazing every morning and they made a point to have extra special dinners that were delicious. The staff was the BEST! Our room was nice, clean, and cool. The pool was gorgeous! And the beach palapas - you just can't beat. I would go back in a heartbeat and stay longer next time!
Thanks for the splendid review! We're elated knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review. We look forward to your next trip. Have a beautiful day! Warm regards, Olav Laita Manager Department
We had an excellent time! The property was beautiful the staff were very welcoming and the property was very safe.
Thanks for the splendid review! We're elated knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review. We look forward to your next trip. Have a beautiful day! Warm regards, Olav Laita Manager Department
We absolutely had no complaints with our stay. Our room was very big and clean. The food was just so so but you are in Mexico it's not the food we are used to. The staff was very friendly. The beach was crystal clear . We would definitely go back and will.
Thanks for the splendid review! We're elated knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review. We look forward to your next trip. Have a beautiful day! Warm regards, Olav Laita Manager Department
Front desk coughing when I arrived. Food in the restaurant takes really long to serve, like 30-45 minutes before you get to eat. Maybe they are short staffed. Hotel has no generator, there was power outage in the island and hotel was affected. There was a night when it was really hot.
Dear Airene, Thank you for leaving us your opinion. We inform you that the hotel have a working generator for power outages on the island. Likewise, the reception staff may have an occasional indisposition and cough like any other person. Finally, the restaurant staff can take 15 minutes to serve the food but not 30 or 45. We'll see what could happen during your stay. Best regards, Olav Laita Management Department
Thank you for taking the time to share your review with us.We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team.We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!Warm regards,Olav LaitaManager Department