The hotel was nice, the pool areas were great also. There is a swim up bar. The beach serves drinks and food to you when you are in the chairs on the beach.
Everyone was friendly and eager to help.
Beautiful friendly relaxing . Everything you need
Excellent Staff. Beautiful beach. Wonderful location.
The staff was extremely nice! Everyone we met was so hospitable! Will stay there again!
Best food I've experienced at all inclusives. Small but not too small
The a/c did not work very good.
Loved everything about property especially the staff.
Beautiful property, perfect beach club area and the water was crystal clear with no underwater growth. Absolutely beautiful beach. Located very near the best restaurants and the on-site food and drink were excellent!!
Great location, beach front property, the staff was great, professional and there to make sure you are welcome and have a great stay. Upon arrival they give you a glass champagne to start your vacation, and from there on it’s true hospitality. The property is very clean, and constantly being clean. We had a deluxe garden view suite that was directly in front of the pool, heads up there was a cemetery behind us, but they were very quiet neighbors. The room was very spacious and comfortable. The server Martin wow he was incredible, talk about a professional server and understanding of the meaning of hospitality. Jose at the Coffee window was great, Jose at the front desk area was also so hospitable. The staff in the beach club awesome as well. Just over all the staff was great. The only down was the food was not great, the Satay restaurant food was really disappointing, and the beach club there were a couple of options that were good like the ceviches, the Brazilian, the meats were flavorful and good but the fresh fries with peppers was really sad, and breakfast was just ok. They could also up grade their alcohol a bit, my vodka was hard to drink. But over all great experience, the hospitality and location outweighed the quality of food and would definitely visit again. Next time we will be heading outside of the hotel for dinner.
The only thing for me was that the pool needs some scrubbing around the edges and tile fixing by the wet bar. Everything else was perfect!
Very clean, great staff, food was okay to fine, room was good to fine, we'd go again. make sure you tip as you go, a lot better service then. great location, great beach.
Concierge Jamie was not trustworthy and lied about tours and what was promised . Front desk at checkout fraudulently charged more than agreed fees and did NOT give receipt of services . An inquire of fraud will be investigated
Beautiful room and facility, pool was nice and closest resort to playa Norte. Our 4th stay at this resort, food quality was poor and service was slow.
The food was amazing! The wifi was ok, but a bit intermittent.
Everything was perfect
We loved just about everything. More night dining options (perhaps opening Sabor for dinner) would be great.
Privilege Aluxes Isla Mujeres Adults Only is adjacent to popular attractions such as Norte Beach and Miguel Hidalgo. This 124-room, 4.5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants.
Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. Relish the Asian cuisine at Satay, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service.
All 124 rooms feature iPod docks, free minibar items, and coffee makers. 40-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Laptop-compatible safes, phones, and ironing boards are also available.
Guests of Privilege Aluxes Isla Mujeres Adults Only have access to a full-service spa, 2 outdoor pools, and a gym. Airport transportation is made easy with an airport shuttle (available 24 hours) for MXN 2000 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this adults-only resort include 3 spa tubs, a sauna, and free WiFi in public areas.
The hotel was nice, the pool areas were great also. There is a swim up bar. The beach serves drinks and food to you when you are in the chairs on the beach.
Everyone was friendly and eager to help.
Hi Margaret Mary, thank you so much for taking the time to write these comments of our hotel! Thank you as well for bringing to the world’s attention our wonderful team members that make our resort such a special place. We eagerly await your return! All the best from Isla Mujeres, Privilege Aluxes.
Beautiful friendly relaxing . Everything you need
Dear Julie Ann, thank you so much for your excellent rating!!! We're elated knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. There's nothing more important to us than the happiness of our guests. We look forward to your next trip. Have a beautiful day! Best island wishes, Privilege Aluxes.
Excellent Staff. Beautiful beach. Wonderful location.
Hi Devin, thank you for the excellent rating. We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We look forward to hosting you again soon! Warm regards, Privilege Aluxes.
The staff was extremely nice! Everyone we met was so hospitable! Will stay there again!
Dear Brenda, thank you for the excellent rating. We have many superstars on our team that are dedicated to providing great guest service. We believe we have some of the best amenities and by far the best staff that makes our resort so special. Hope to welcome you back soon! Warm island wishes, Privilege Aluxes
Best food I've experienced at all inclusives. Small but not too small
Dear Daniel, there's nothing more important to us than the happiness of our guests so it's excellent you enjoyed the food. Thank you again for your comments!!! Sincerely, Privilege Aluxes
The a/c did not work very good.
Dear Bill, thank you for share your comment with us. Please receive our sincere apologies for the inconveniences mentioned, rest assured we'll notify this to the department in charge. Hope to see you back soon!!! Warm regards, Privilege Aluxes
Loved everything about property especially the staff.
Dear Bruce, thank you for the excellent rating. We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our property. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon!!! Warm regards, Privilege Aluxes
Beautiful property, perfect beach club area and the water was crystal clear with no underwater growth. Absolutely beautiful beach. Located very near the best restaurants and the on-site food and drink were excellent!!
Dear Lisa, we're happy you enjoyed your stay with us at PA. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location, the food and drinks. We reiterate our gratitude for your words and the score you have given us!!! All the best from Isla Mujeres,
Great location, beach front property, the staff was great, professional and there to make sure you are welcome and have a great stay. Upon arrival they give you a glass champagne to start your vacation, and from there on it’s true hospitality. The property is very clean, and constantly being clean. We had a deluxe garden view suite that was directly in front of the pool, heads up there was a cemetery behind us, but they were very quiet neighbors. The room was very spacious and comfortable. The server Martin wow he was incredible, talk about a professional server and understanding of the meaning of hospitality. Jose at the Coffee window was great, Jose at the front desk area was also so hospitable. The staff in the beach club awesome as well. Just over all the staff was great. The only down was the food was not great, the Satay restaurant food was really disappointing, and the beach club there were a couple of options that were good like the ceviches, the Brazilian, the meats were flavorful and good but the fresh fries with peppers was really sad, and breakfast was just ok. They could also up grade their alcohol a bit, my vodka was hard to drink. But over all great experience, the hospitality and location outweighed the quality of food and would definitely visit again. Next time we will be heading outside of the hotel for dinner.
Dear Leonor, thank you so much for sharing your feedback with us. We are over the moon that you had a good experience. It is our pleasure to read that you enjoyed our location and hotel facilities. Our friendly and knowledgeable staff work hard to ensure we exceed our guest’s expectations during your vacation, and we are truly proud they impressed you with their service, rest assured we'll transmit your kind words to Martin, Jose at the coffee window and Jose at the front desk. Please receive our sincere apologies for the inconveniences mentioned in your comments regarding the food and drinks, we'll communicate your words to the department in charge. Hope to see you back soon!!! All the best from Isla Mujeres,
Dear Christie Marie, thank you for visiting Privilege Aluxes and for sharing your feedback. We have great professionals who work very hard to offer you the best possible facilities and services. There's nothing more important to us than the happiness of our guests. Hope to see you back soon! All the best, Privilige Aluxes.