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Recent guest reviews

This was a very GREATTT experience and very beautiful! The people was so nice and helpful! I would come back.

Well organized.

It was good experience

Friendly staff everybody was helpful!

I like most of the thing.

There was both good and bad about this place but the good certainly outweighed the bad. The good: it was affordable, all inclusive = free food and drinks, impressive facilities, great pools and an amazing view and beach! Every room is an ocean view room with a balcony. the staff was friendly and attentive. I also love the location. very close to the night life area. this to me is the hidden gem of the resort. if you want to change up in food or to do some local shopping this hotel offers the perfect location being so close to the large mall and bars and restaurants! The bad: The rooms were very nice overall but the floor we were on had a major flaw, all the rooms were conjoining rooms. The door between the rooms was paper thin and you could hear casual conversations on the other side as if they were in your room. This can be a problem for many reasons but most obviously many couples are booking these rooms and couples can be noisy ;) On the other hand there were also families so be prepared to be woken up at 7am when the kids wake up early. My other big complaint Was the food. Yes it’s free and yes there is a fair amount of variety but the restaurants are only open for a limited time and some are not open every day. The food quality left much to be desired. Very basic taste. Don’t expect to be overly impressed. I also didn’t like how the pool closed at 7pm, way to early Overall its a good hotel for the money, but next trip we’ll look to stay somewhere more upscale w

Thought the place was nice but amazing for the price tho. The staff was excellent however the best part of the stay. Very friendly and accommodating

I had amazing experience. I liked the most staff services

waiter staff great attitude felt welcome

I loved everything. Everyone was so kind, food and drinks were good, someone was always cleaning.

Hotel was pretty good, front desk staff could’ve been more accommodating. I asked for a new iron from the time i got there, as well as a remote to watch tv. I called Saturday and Sunday, went down on Monday to the actual desk and still nobody came to rectify the situation. Not a deal breaker but definitely a indentation. Everyone else on the staff i encountered was really nice.

Everything like

Everthing was wonderful

I enjoy the pool, Dislike same buffet every day

Honestly, for a medium priced budget hotel. It is what it is. Price point if you want more quality you gotta pay for it. I appreciate the staff who were amazing people. The fitness people who did the water aerobics, entertainment, yoga were amazing. Every waiter and hostess are so friendly. The cooks are such hard workers. Just the room smelled moldy. We wanted two beds but they are pushed together. Also. The "resort credits" are a bit of a scam. I mean but that's at every resort. Italian restaurant was very good. The desserts everywhere are weird though. Excwpt for the chocolate cake with the walnut on top.

Love this place

No complaints

Amazing property

Only problem I had was that my room key didn’t work because of the door so I had to keep heading to the lobby 3 times but they staff was very helpful and changed my room

The staff is five star. Everyone is friendly and very attentive. The room was clean, AC worked great, hot water in the shower worked great too. The rooms can use a remodel but overall it’s fine & does the job. The buffet food was delicious and they always had a lot of food options. Very good variety. The only 2 complains we have is that the restaurants aren’t open everyday. The Japanese restaurant was never open during our 6 day stay. And that the pools close at 7pm. Seems a little early, especially during long summer days.

Blvd. Kukulcan, Km 9, Manzana 50, Lote 5 Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera, Riu Cancun All Inclusive is next to Caracol Beach and Costa Occidental de Isla Mujeres National Park. This 569-room, 3.5-star property has 4 outdoor pools along with a full-service spa and 6 restaurants.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. Enjoy dining at Miramar, one of 6 onsite restaurants.


Rooms

The 569 rooms have an array of amenities, including balconies, minibars, and free bottled water. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Ceiling fans, safes, and phones are other standard amenities.


Property features

Guests of Riu Cancun All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. There's free parking and limo/town car service. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a gym, a spa tub, and free WiFi in public areas.

Room options

Junior Suite, Ocean View (U)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite, Sea View (M)

2 Double Beds | 1 King Bed | Sleeps 4

Suite, Ocean View (U)

1 King Bed | Sleeps 2

Junior Suite, Ocean View (B)

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Riu Cancun All Inclusive

Everyone (97) Couples (42) Family (54)
5
Friends

This was a very GREATTT experience and very beautiful! The people was so nice and helpful! I would come back.

By on Oct 19, 2021

5
Family Friends

Well organized.

By on Oct 17, 2021

4
Family Friends

It was good experience

By on Oct 12, 2021

5
Friends

Friendly staff everybody was helpful!

By on Oct 11, 2021

5
Family with small children

I like most of the thing.

By on Oct 10, 2021

4
Everyone

There was both good and bad about this place but the good certainly outweighed the bad. The good: it was affordable, all inclusive = free food and drinks, impressive facilities, great pools and an amazing view and beach! Every room is an ocean view room with a balcony. the staff was friendly and attentive. I also love the location. very close to the night life area. this to me is the hidden gem of the resort. if you want to change up in food or to do some local shopping this hotel offers the perfect location being so close to the large mall and bars and restaurants! The bad: The rooms were very nice overall but the floor we were on had a major flaw, all the rooms were conjoining rooms. The door between the rooms was paper thin and you could hear casual conversations on the other side as if they were in your room. This can be a problem for many reasons but most obviously many couples are booking these rooms and couples can be noisy ;) On the other hand there were also families so be prepared to be woken up at 7am when the kids wake up early. My other big complaint Was the food. Yes it’s free and yes there is a fair amount of variety but the restaurants are only open for a limited time and some are not open every day. The food quality left much to be desired. Very basic taste. Don’t expect to be overly impressed. I also didn’t like how the pool closed at 7pm, way to early Overall its a good hotel for the money, but next trip we’ll look to stay somewhere more upscale w

By on Oct 6, 2021

4
Family

Thought the place was nice but amazing for the price tho. The staff was excellent however the best part of the stay. Very friendly and accommodating

By on Sep 28, 2021

5
Family

I had amazing experience. I liked the most staff services

By on Sep 23, 2021

5
Family

waiter staff great attitude felt welcome

By on Sep 21, 2021

5
Partner Couples

I loved everything. Everyone was so kind, food and drinks were good, someone was always cleaning.

By on Sep 19, 2021

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