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Hotel Riu Cancun - Adults Only - All Inclusive

3.5 star property
Adults-only beachfront property with 4 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Cancun - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Exterior
Aerial view
Nightclub
6 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

View in a map
Cancun, QROO
  • Place, Cancun Convention Center
    ‪3 min walk‬
  • Place, Caracol Beach
    ‪5 min walk‬
  • Place, Forum Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite Standard with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Standard with Sea View

  • Sleeps 2

View all photos for Suite Junior with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Sea View

  • 473 sq ft
  • Sleeps 3

View all photos for Double Room with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room with Sea View

  • 322 sq ft
  • Sleeps 3

View all photos for Room Standard with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Room Standard with Sea View

  • 322 sq ft
  • Sleeps 3

View all photos for Suite Junior with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Sea View

  • 473 sq ft
  • Sleeps 3

View all photos for Standard Double Room (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (M)

8.6 out of 10
Excellent
(13 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Sea View (M)

8.0 out of 10
Very good
(12 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Sea View (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

8.8 out of 10
Excellent
(13 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (M)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (L)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (C)

  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (C)

  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (C)

7.6 out of 10
Good
(37 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard

Minibar, in-room safe, laptop workspace, blackout drapes

Room Standard

  • 322 sq ft
  • Sleeps 3

View all photos for Room Standard with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Room Standard with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 322 sq ft
  • Sleeps 3

View all photos for Suite Junior with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Sea View

  • 473 sq ft
  • Sleeps 3

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

8.6 out of 10
Excellent
(12 reviews)
  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (L)

  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (U)

8.4 out of 10
Very good
(101 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, Ocean View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Room, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Room, Ocean View (L)

9.0 out of 10
Wonderful
(2 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms, Ocean View (U)

8.0 out of 10
Very good
(2 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Double Room, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Connecting Rooms, Ocean View (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

Double Room, Connecting Rooms (M)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room, Connecting Rooms, Sea View (M)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Ocean View (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Suite Standard with Sea View

  • Sleeps 2

Double Room with Sea View

  • 322 sq ft
  • Sleeps 3

Suite Junior with Sea View

  • 473 sq ft
  • Sleeps 3

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About the neighborhood

Cancun

Located in Zona Hotelera, Hotel Riu Cancun - Adults Only - All Inclusive is within a 10-minute walk of popular sights such as Gaviota Azul Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. This 569-room, 3.5-star property has 4 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Plaza Caracol Mall - 1 min walk - 0.1 miles
  • Cancun Convention Center - 3 min walk - 0.2 miles
  • Caracol Beach - 5 min walk - 0.3 miles
  • Forum Beach - 6 min walk - 0.4 miles
  • Gaviota Azul Beach - 9 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪RIU (Lounge Bar) - ‬1 min walk
  • ‪El Faro - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Kawachi Specialty Restaurant - ‬1 min walk
  • ‪Turquesa Restaurant - ‬2 min walk

About this property

Hotel Riu Cancun - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Guests of Hotel Riu Cancun - Adults Only - All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. There's free parking and limo/town car service. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this adults-only property include a gym, free WiFi in public areas, and a hot tub.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Balconies, minibars, and ceiling fans are also available. Housekeeping is available on request.
4 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kawachi
  • Kulinarium
  • La Toscana
  • Miramar
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 14 floors
  • Art Deco architecture
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • This is an adults-only property

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive rate plans at Hotel Riu Cancun - Adults Only - All Inclusive?

Hotel Riu Cancun - Adults Only - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, surfing/body boarding, and volleyball.

Is free cancellation available at Hotel Riu Cancun - Adults Only - All Inclusive?

Hotel Riu Cancun - Adults Only - All Inclusive provides free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to do close to Hotel Riu Cancun - Adults Only - All Inclusive?

This property is situated in Zona Hotelera within a 10-minute walk of Gaviota Azul Beach, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, and Forum Beach. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Will I be able to park at Hotel Riu Cancun - Adults Only - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at Hotel Riu Cancun - Adults Only - All Inclusive?

Renova Spa is the property's spa and services include beach massages, facials, mani/pedis, and body treatments.

Does Hotel Riu Cancun - Adults Only - All Inclusive feature a casino on the premises?

No, Hotel Riu Cancun - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Cancun - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

Is Hotel Riu Cancun - Adults Only - All Inclusive a good place to stay for couples?

This adults-only all-inclusive property offers plenty of amenities for couples including 4 outdoor pools, a poolside bar, and a poolside restaurant.

Are there hot tubs at Hotel Riu Cancun - Adults Only - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Hotel Riu Cancun - Adults Only - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Hotel Riu Cancun - Adults Only - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Cancun - Adults Only - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Cancun - Adults Only - All Inclusive.

Are there connecting rooms at Hotel Riu Cancun - Adults Only - All Inclusive?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hotel Riu Cancun - Adults Only - All Inclusive?

The closest major airport to Hotel Riu Cancun - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 15.1 mi away (25 minutes by car).

Can I book a room with a balcony at Hotel Riu Cancun - Adults Only - All Inclusive?

Yes, every guestroom at Hotel Riu Cancun - Adults Only - All Inclusive comes with a balcony with some featuring ocean or courtyard views.

Does Hotel Riu Cancun - Adults Only - All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Riu Cancun - Adults Only - All Inclusive.

Hotel Riu Cancun - Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 2013 out of 3779 reviews
Rating 8 - Good. 871 out of 3779 reviews
Rating 6 - Okay. 462 out of 3779 reviews
Rating 4 - Poor. 192 out of 3779 reviews
Rating 2 - Terrible. 241 out of 3779 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff was very friendly and professional. Always ready help even if they did not speak English well. Did I mention hard working.
Stayed 3 nights in Feb 2026

8/10 Good

Suzen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was such a vibe! We enjoyed our week stay! Thank you all for everything!
Stayed 4 nights in Jan 2026

10/10 Excellent

Guadalupe Gonzalez

Stayed 7 nights in Oct 2025

8/10 Good

Gonzalo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
rooms are clean , however they need a remodel / renovation , the staff was great , location is also perfect
Stayed 6 nights in Dec 2025

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and courteous staff. Extremely well kept facilities/rooms. Food was very good.
Stayed 4 nights in Dec 2025

10/10 Excellent

Felicia Y

Stayed 2 nights in Nov 2025

10/10 Excellent

Selina

Stayed 4 nights in Nov 2025

10/10 Excellent

Alexandra dos Anjos

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, all staff were kind and doing they job with smile in they face, food was amazing and they have lots of games and shows to keep you entretained all time
Stayed 4 nights in Nov 2025

8/10 Good

Dolores

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, nice staff, beautiful grounds and pools, soft sandy beach, mostly good food. Had some nice entertainment in the theatre but it would have been nice to have a music/dancing bar that wasn't just techno.
Stayed 4 nights in Nov 2025

10/10 Excellent

Philip s

Stayed 5 nights in Nov 2025

10/10 Excellent

Jassi

Stayed 4 nights in Nov 2025

10/10 Excellent

Adriana, Norridge

Stayed 4 nights in Nov 2025

8/10 Good

Rhiannon

Liked: Cleanliness
My boyfriend and I recently stayed here for 7 nights for a little getaway. Overall, we had a nice time. Unfortunately, a few things occurred that negatively impacted our stay. The room key cards were super sensitive and would randomly stop working. The staff informed us that if we kept the key card close to our phones, that it would most likely interfere with the technology of the key card, causing us to have to go back to the front desk every single day for a new key card. (Nearly impossible to separate a key card from your phone when they’re side by side in your wallet). We also felt the night life (on the actual Hotel Riu Cancun property) lacked development. (We didn’t attend the Hotel Riu Caribe party that they frequently advertise about). In relation to the Riu Cancun night life, the Riu app itself lacked details about the events, making it difficult to plan our evenings accordingly. Otherwise, great service, friendly staff, excellent and attentive housekeeping, good restaurants, and fun pool activities. We also very much enjoyed the beach, pools and swim up bar. My overall rating is 8 out of 10.
Stayed 7 nights in Nov 2025

10/10 Excellent

Nolene

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing!! Resort was clean. Activities were fun! Liked being able to check out Caribe.
Stayed 7 nights in Nov 2025

10/10 Excellent

Karina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Service was excellent, staff was super friendly, had lots of fun with many activities, and steps away from the Cancun nightlife!
Stayed 5 nights in Nov 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are wonderful and informative, lots of variety in cuisine, the rooms are clean and modern. However, there are only 3 small elevators for the entire hotel and often takes a while to wait during peak times such as meal times or check in/check out so i would often take the stairs instead of waiting. Overall great first all-inclusive experience.
Stayed 5 nights in Aug 2025

10/10 Excellent

Brinston Solomon Joseph

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is exceptionally good. 4 Parties, alcohol and 6-7 restaurants are all included in the all inclusive deal. Plenty of open bars around every few steps. We went for our honeymoon for a week and had the best experience here.
Stayed 7 nights in Nov 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great atmosphere, Good service, clean resort.
Stayed 3 nights in Nov 2025

10/10 Excellent

Danielle Lakosha

Traveled with partner
Expedia did a great job with helping, but the room was horrible
Stayed 4 nights in Nov 2025

10/10 Excellent

Lisa Nicole

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Rooms fine, massages were spectacular and well worth it ! Highly recommend the spa
Stayed 10 nights in Oct 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay will definitely return
Stayed 7 nights in Oct 2025

8/10 Good

Linette F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

4/10 Poor

Kimberley, Quesnel

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our experience at this resort was mixed. The food was not great, and I ended up feeling sick for most of the stay. We had conjoining rooms, and you could clearly hear your neighbors all night, which made it hard to rest. The rooms were clean but very dated and could use some upgrades. The elevators also need attention — they were loud and sometimes slammed when closing. On the positive side, the beachfront location is absolutely beautiful, and the staff were friendly and welcoming throughout our stay. This resort seems better suited for younger guests in their 20s who want to party and enjoy the nightlife. It’s loud and lively, especially in the evenings, so if you’re looking for a quiet, relaxing getaway, this might not be the best fit — but if you’re there to have fun and party, you’ll probably enjoy the atmosphere.
Stayed 7 nights in Nov 2025

8/10 Good

Uswa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

8/10 Good

Michelle L

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Samuel at the bar in the evenings was exceptional. the lady whose name i didn’t get, that served our group of 10 for breakfast each day was exceptional. The Japanese restaurant food was very good, service also excellent. Betty at the front desk, also so lovely to deal with. So many servers over our stay that were so nice. This was a perfect stay for our group. getting to our rooms a little earlier would have been nice. later dining in the a là cartes would be recommended
Stayed 3 nights in Nov 2025

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