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Riu Cancun All Inclusive

3.5 out of 5.0

Recent guest reviews

It is very inconvenience for us when the hotel can't except US dollars.

Over all was a wonderful experience Staff is very nice. Also the food was excellent I will return to Rui Thankyou

The rio was an awesome hotel, classy, yet you are able to have a big party time if you like. Drinks are everywhere and the staff is excellent. Pools are clean, beach is nice. Safe area and right in the middle of the hotel zone. Many tours will come pick you up right from your hoTel. Room was insane. Ocean view is beautiful. You won’t regret this place.

Great hotel - check in was easy. Staff was excellent. The food at the buffet and other dining rooms were delicious. Overall - a great stay!!

Great stay...great people! Didn't like the 2 full size beds...but other than that it was a nice stay.

This is my second stay at Riu Cancun. Hotel staff is very friendly, amazing food, hotel has a very nice, clean beach with amazing views.

The staff were very friendly, helpful. In addition, the hotel decoration is modernly beautiful, room was simple but modern colors,(bright color, beds were comfortable, bathroom very clean, shower clean with nice granite decoration. Hotel has different a-la-carte restaurants from Italian cuisine to Asian. Breakfast buffet delicious and loaded with variety of dishes. Check out was fast and one of the curious things was the lack of tipping on employees compared to other hotels. I personally gave tips where deserved.

Hotel was disgusting. It had a moldy smell all over, including the rooms. The sheets in the beds felt wet, even the clothes felt wet from the humidity in the rooms

One of the best experiences of my life. Hotel staff was friendly at checkin. Room was very clean, and the views from our balcony were absolutely amazing. Love that it is very close distant to the beach and the Infiniti pool she were super nice. All the restaurants were good especially the Italian and the Asian restaurant. I would come back and recommend to anyone looking into a Cancun trip!

Very humid. Sheets felt sticky, drawers had a humid smell to them. But if you can look past that, evetything else was top of the line. Close to bus, walking to shopping areas and clubs. And delicious food

pool with bar was disgusting!. the food was disgusting. staff was great. room was clean

I will definitely recommend this hotel. Great location, amazing food, welcoming staff. We will definitely be back!

We were first accommodated at the six story building. The room smelled mold. After the complaint we were moved to the huge building where everything was fine. More attention should be paid for the beach, no music and not enough seats available.

TOO CROWDED. FOOD IS OK, NO VARIETY, SAME THING EVERYDAY. STAFF IS GOOD AND ACCOMMODATING. WILL DEFINITELY STAY AT A DIFFERENT HOTEL THE NEXT TIME IM IN CANCUN.

The location was great! The lobby and restaurants were clean. The pools were disgueting and needed to be cleaned. The drinks were watered down. The room by far was the worst room I ever stayed in. It had a moldy smell to it and the sheets were stained! I've stayed in RIU hotel before and absolutely loved them. This is one I would not come back to.

Been 3 times. Totally upgraded everything! Event staff super awesome, friendly, engaging. Food, great never went hungry. Staff was super nice. Could have had more comfortable beds but really nothing to complain about!!

Staff is wonderful. This was our 2nd year visiting. Large beach area is nice. Only thing that is lacking is room service if you are too tired to go out forr dinner.

The hotel staff was very unprofessisional especially the security at the main entrance although am a Riu class member I was harassed on a daily basis about my band. I felt humiliated in front of other guess. I love the Riu but those guys were the worst.

Food sucks, no room service, and they took forever to answer the phone when we needed something. Resort is beautiful, location is perfect, and friendly staff. Loved the ocean view from our room!

This hotel is really good , we had a wonderful vacation ....

Blvd. Kukulcan Km 8.5 Cancun QROO

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Avenida Kukulkan, Riu Cancun All Inclusive is adjacent to Plaza Caracol Mall and within a 5-minute walk of Cancun Convention Center. This 569-room, 3.5-star resort has 4 outdoor pools along with a full-service spa and 6 restaurants. It's on the beach and also a short walk from Caracol Beach and Forum By The Sea Mall.


Dining

Free breakfast is included with your stay. This resort is home to 6 onsite restaurants, perfect for a quick bite to eat.


Rooms

All of Riu Cancun All Inclusive's 569 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and free bottled water. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Ceiling fans, safes, and ironing boards are also available.


Property features

Guests of Riu Cancun All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this all-inclusive resort include a health club, a spa tub, and a sauna.

Room options

Junior Suite Ocean View

Full 2 | King 1 | Sleeps 4

Standard Room Ocean View

Full 2 | King 1 | Sleeps 4

Standard Mexico -

Full 2 | King 1 | Sleeps 4

Standard Vista al Mar Mexico

King 1 | Twin 2 | Sleeps 4

Guest reviews for Riu Cancun All Inclusive

Everyone (56) Couples (288) Business (5) Family (164) Other (26) Friends (160)
4

cash us dollars.

Everyone

It is very inconvenience for us when the hotel can't except US dollars.

By on Nov 16, 2017

5
Everyone

Over all was a wonderful experience Staff is very nice. Also the food was excellent I will return to Rui Thankyou

By on Nov 13, 2017

5

fun in the sun, drinks and food

Everyone

The rio was an awesome hotel, classy, yet you are able to have a big party time if you like. Drinks are everywhere and the staff is excellent. Pools are clean, beach is nice. Safe area and right in the middle of the hotel zone. Many tours will come pick you up right from your hoTel. Room was insane. Ocean view is beautiful. You won’t regret this place.

By , from New York on Nov 6, 2017

5
Everyone

Great hotel - check in was easy. Staff was excellent. The food at the buffet and other dining rooms were delicious. Overall - a great stay!!

By , from New Jersey on Nov 1, 2017

4
Everyone

Great stay...great people! Didn't like the 2 full size beds...but other than that it was a nice stay.

By on Oct 20, 2017

5

excellent hotel, perfect views

Everyone

This is my second stay at Riu Cancun. Hotel staff is very friendly, amazing food, hotel has a very nice, clean beach with amazing views.

By , from Phoenix Arizona on Sep 9, 2017

5

very, very clean hotel, nice beautiful decoration

Everyone

The staff were very friendly, helpful. In addition, the hotel decoration is modernly beautiful, room was simple but modern colors,(bright color, beds were comfortable, bathroom very clean, shower clean with nice granite decoration. Hotel has different a-la-carte restaurants from Italian cuisine to Asian. Breakfast buffet delicious and loaded with variety of dishes. Check out was fast and one of the curious things was the lack of tipping on employees compared to other hotels. I personally gave tips where deserved.

By , from Fort Lauderdale ,Fl. on Sep 6, 2017

1

terrible rooms and food

Everyone

Hotel was disgusting. It had a moldy smell all over, including the rooms. The sheets in the beds felt wet, even the clothes felt wet from the humidity in the rooms

By on Sep 1, 2017

5

great hotel with perfect location!

Everyone

One of the best experiences of my life. Hotel staff was friendly at checkin. Room was very clean, and the views from our balcony were absolutely amazing. Love that it is very close distant to the beach and the Infiniti pool she were super nice. All the restaurants were good especially the Italian and the Asian restaurant. I would come back and recommend to anyone looking into a Cancun trip!

By , from Albuquerque, NM on Aug 2, 2017

4

beautiful hotel, but rooms very humid.

Everyone

Very humid. Sheets felt sticky, drawers had a humid smell to them. But if you can look past that, evetything else was top of the line. Close to bus, walking to shopping areas and clubs. And delicious food

By , from fl on Jul 21, 2017