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Riu Cancun All Inclusive

3.5 out of 5.0

Recent guest reviews

Everything was great!!!!! Great location!!!! Very clean!!!!!

The views are beautiful and the weather was great. I would say the food was ok for lunch and dinner on the buffet and I would actually rate it as good for breakfast. I only went to one of the restaurants at the hotel and my dinner was very good. My friends went to the Japanese restaurant and they said it was great. I also heard it was good from other guests. I also heard the Steak House restaurant wasn't good from multiple people. The drinks were good and the bartenders were hilarious and also very good at their jobs.

The food was just like all the other Riu's we have stayed at. Yummy!!! The location was PERFECT!! Close to shopping. Close to the ferry for going to Isla Mujeres. The hotel was beautiful. The staff was amazing. Definitely will be returning!!

Hotel was clean and the people were very nice. Activities were very fun

I would consider this hotel more of a 3 out of 5 star hotel- Not terrible but not great. Beach was beautiful though.

The pool does not get full sun all day. Better option is the beach

We have stayed in Cancun before but decided to try out a new resort. We chose the Riu Cancun because of the positive reviews it had received along with the appealing pictures of the resort. The resort was beautiful, the food was delicious, and the staff was always willing to help out. The entertainment in the evenings was great as well. There were several pool areas to choose from to sit, including a more secluded pool. The rooms were always clean and the hotel was beautiful. It was within walking distance to popular sites such as Senor Frogs and Coco Bongo which was a plus as well. We were disappointed that 'free wifi' was advertised, but the free wifi was only available in the lobby, bar, restaurants, and pool areas. To get wifi in your room, you needed to pay an extra $50 per phone. There was also no room service, but the wonderful restaurants made up for that!

From start to finish this was the most amazing place I've been. The staff is all friendly and helpful and lively, you never feel any bad vibes from them. All the food at the buffet was great..The pools over looking the ocean were breath taking, great parties and entertainment

Upon checking in to our hotel room I was expecting our room to be a little nicer for All inclusive but when walking into the room the mini bar was not stocked and the bed was not a king size bed as stated in my itinerary. The hotel staff was nice and friendly but I expected a bit better prior to checking out.

The hotel was fantastic- clean, inviting. We stayed 7 days and it turned into tropical Groundhog Day. Leaving the hotel meant constant vendor harassment and a few pick pockets. The excursions should be booked with your grave sent BEFORE you arrive!!

Staff works tirelessly to keep the grounds in amazing shape. Beach was clean with decent amount of chairs. This was our 5th stay at a Riu and I would say our room was a bit dated compared to others we've stayed at. Asked for a king bed and had two doubles shoved together. We don't go there to spend time in the room but we didn't get a great night sleep the whole time we were there. Hotel is in a great location for getting off property and exploring. We would recommend it to our friends and would stay there again ourselves. Traveled from Jan 19 - Jan 23 2017.

I have stayed at Riu palace and Riu las America in the past. This year I wanted to try this Riu. During checking in I was told this is a lower class of the other Riu's. they have no room service, no reservation for restraunt. First come first serve. Restraunts are very small. We waited almost 2 hours. Buffet is same nasty food everyday. They were always out of towels by the pool. No shampoo conditioner in the room. Was told they don't provide them. Save your money don't ever go there.

All the staff was really nice, they treated us very well.

Tip the bartenders and they'll keep making you drinks without you having to ask. All in all the resort was nice, the food wasn't all that great.

We had a great time at this hotel for the four days we were there. The beach is nice and the hotel is in a good location.

Muy limpio los empleados muy amable la habitación muy confortable solo debería modificar la areas de fumar las personas fuman en todos lado para mí que no fumo es muy incomodo

Hotel is nice, food is ok, location is great but the hotel personnel(front desk and manager) very good at hidden charges at the checkout time. Whatcha out for that.

Great beaches, food options are fabulous and diverse, wait staff is friendly. And shopping is just across the street.

Check in was a breeze, incredible view from our room and excellent location to downtown 5min walk...HOWEVER room had a musty/mildew smell and PAPER THIN WALLS. You could hear the conversation next door and at one point we even smelled the neighbors cologne! Front desk does not accept USD, but tips accepted in USD and ATM inside of the hotel was out of order our 7 day entire stay. Our safe battery died and our money and passports locked inside all night, we "noticed" it too late and manager only one with the key. Swim up bar and pool area constantly littered with unused beverage cups, the staff even asked us to help collect them like we worked there. Swim up bar pool had green stuff (algae/mold?) floating in it, pool was cleaned during our stay but still there. Sport bar completely trashed late night, only food available after hours were prepackaged salad, sandwiches, burgers, hot dogs and nachos also fruit. Once the food ran out the staff said they are not able to refill it. Night club only open 11-2am, not much else to do after that. Music at the swim up bar cut in and out, I spoke to the manager about it, he gave me 3 excuses and when I pointed out non of them are valid said "I'll look into it" and walked away. Overall would never stay here again.

Blvd. Kukulcan Km 8.5 Cancun QROO

Located in Avenida Kukulkan, Riu Cancun All Inclusive is next to Plaza Caracol Mall and Caracol Beach. This 569-room, 3.5-star resort has 4 outdoor pools along with a full-service spa and 6 restaurants. It's on the beach and also a short walk from Dolphinaris Cancun and Cancun Convention Center.


Dining

This resort is home to 6 onsite restaurants, perfect for a quick bite to eat.


Rooms

All of Riu Cancun All Inclusive's 569 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and free bottled water. Guests can expect WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Ceiling fans, safes, and ironing boards are also available.


Property features

Guests of Riu Cancun All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this all-inclusive resort include a health club, a spa tub, and a sauna.

Room options

Junior Suite Ocean View

Full 2 | King 1 | Sleeps 4

Standard Room Ocean View

Full 2 | King 1 | Sleeps 4

Standard Mexico -

Full 2 | King 1 | Sleeps 4

Standard Vista al Mar Mexico

King 1 | Twin 2 | Sleeps 4

Guest reviews for Riu Cancun All Inclusive

Everyone (36) Couples (287) Business (5) Family (164) Other (26) Friends (160)
5
Everyone

Everything was great!!!!! Great location!!!! Very clean!!!!!

By on Mar 14, 2017

4

great views funny bartenders.

Everyone
The view from my room. The hotel from the end of the dock. The view from the dry end of the swim up pool bar. Dinner at Marinero's just down the street from the hotel.

The views are beautiful and the weather was great. I would say the food was ok for lunch and dinner on the buffet and I would actually rate it as good for breakfast. I only went to one of the restaurants at the hotel and my dinner was very good. My friends went to the Japanese restaurant and they said it was great. I also heard it was good from other guests. I also heard the Steak House restaurant wasn't good from multiple people. The drinks were good and the bartenders were hilarious and also very good at their jobs.

By , from Nekoosa, Wisconsin on Mar 9, 2017

5

perfect location.

Everyone

The food was just like all the other Riu's we have stayed at. Yummy!!! The location was PERFECT!! Close to shopping. Close to the ferry for going to Isla Mujeres. The hotel was beautiful. The staff was amazing. Definitely will be returning!!

By , from iowa Falls IA on Mar 4, 2017

5

excellent

Everyone

Hotel was clean and the people were very nice. Activities were very fun

By on Mar 1, 2017

3

beautiful beach but rooms need updated

Everyone

I would consider this hotel more of a 3 out of 5 star hotel- Not terrible but not great. Beach was beautiful though.

By on Feb 28, 2017

4
Everyone

The pool does not get full sun all day. Better option is the beach

By on Feb 26, 2017

5

amazing experience!

Everyone

We have stayed in Cancun before but decided to try out a new resort. We chose the Riu Cancun because of the positive reviews it had received along with the appealing pictures of the resort. The resort was beautiful, the food was delicious, and the staff was always willing to help out. The entertainment in the evenings was great as well. There were several pool areas to choose from to sit, including a more secluded pool. The rooms were always clean and the hotel was beautiful. It was within walking distance to popular sites such as Senor Frogs and Coco Bongo which was a plus as well. We were disappointed that 'free wifi' was advertised, but the free wifi was only available in the lobby, bar, restaurants, and pool areas. To get wifi in your room, you needed to pay an extra $50 per phone. There was also no room service, but the wonderful restaurants made up for that!

By on Feb 17, 2017

5

dream vacation hotel

Everyone

From start to finish this was the most amazing place I've been. The staff is all friendly and helpful and lively, you never feel any bad vibes from them. All the food at the buffet was great..The pools over looking the ocean were breath taking, great parties and entertainment

By , from new york on Feb 6, 2017

3
Everyone

Upon checking in to our hotel room I was expecting our room to be a little nicer for All inclusive but when walking into the room the mini bar was not stocked and the bed was not a king size bed as stated in my itinerary. The hotel staff was nice and friendly but I expected a bit better prior to checking out.

By , from Houston,TX on Jan 29, 2017

5

beautiful hotel across the way from isla mujeres

Everyone
Quiet pool--two pools viewing the ocean away from all the noisy college kids. View from our room--15th floor out into the ocean! Our bed the last day before we checked out--the wonderful woman in charge of making up our room left us this and rose petals the day before! Isla Mujeres--definitely visit the island, but book your excursions there (highly recommend Garaffon, Dolphin Experience and The Tortugas and Tiburon Gato)

The hotel was fantastic- clean, inviting. We stayed 7 days and it turned into tropical Groundhog Day. Leaving the hotel meant constant vendor harassment and a few pick pockets. The excursions should be booked with your grave sent BEFORE you arrive!!

By , from North Dakota on Jan 27, 2017