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Recent guest reviews

Good food, great customer service, Room, and shower need to be update

The staff were so accommodating and wonderful. My favorite hotel.

Great beach, great food, awesome staff. This was our 5th time and this hotel and looking forward to our next stay!!! RIU is the best!

A pool for everyone: one quiet and by itself, one with bar, one with activities, one with music but more amily friendly.

Waiter Jesus was amazingly friendly and knowledgeable. Mildew smell in rooms and on pillow was awful. Rooms above theatre are very noisy.

Todo en el hotel estuvo mal para con nosotros en riu Cancún una noche fuimos a uno de sus restaurantes y nos dijeron estamos llenos la espera va a ser de 40 min y tardaron mas de 1 hora y media en darnos un lugar,luego al día siguiente en el buffet nos acomodaron en una mesa en donde nunca nos dieron servicio y para colmo uno de los meseros empezaron a recoger todo y nos sacaron literalmente del lugar,pero lo mejor fue que cuando se terminó la estancia mi esposa en un momento de carrera dejó olvidados sus lentes de sol y se acordó ya en el aeropuerto y llamamos para saber como poder tenerlos de vuelta nos dijeron aquí no se quedó nada lo sentimos..la verdad mi experiencia riu Cancún estuvo muy mal en Mexico ahora mismo se vive un momento en donde las personas son demasiado corruptas

Room service was terrible, I called them twice to come mop the floors because my toddler accidentally peed and they never came to clean, ordered new towels and they never brought them, the iron in our room was broken asked for a new one and no one replaced it.. I had to call then again the next day and they brought it super late! Horrible room service other than that everything was good. Never staying in this hotel again!

Everyone at the resort was extremely nice and helpful. The resort itself is located in a great place, very close to attractions like Aquaworld, the big ferris wheel, the shopping malls and the small markets for souvenirs.

The only thing I didn’t like is the they don’t have good sound proof among the rooms. I could her my neighbors!!!! Also it will be good to have some sort of aroma in the rooms as in the lobby.

The Riu Palace hotel is beautiful place to stay and people very friendly.

Riu property is always the best. Have been to five different locations and they are the best.

The property looks so different in those professional pictures. Food was not great. Staff are pretty rude especially by the pool bar. No 24/7 room service for food. Other resorts offers it. They have 24/7 sports bar where they had food that looks like it serves in jail house. Rooms weren’t that great either with bad order smell. Won’t recommend this property.

It was good. Could work on some odors around the pool at times. And bar needs a bit more cleaning especially around the pool area. Pool bar needs maintenance.

Blvd. Kukulcan, Km 9, Manzana 50, Lote 5 Cancun QROO

Hotel highlights

  • Walking distance to Caracol Beach and Cancun Convention Center
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Zona Hotelera, Riu Cancun All Inclusive is adjacent to Caracol Beach and within a 5-minute walk of other popular sights like Cancun Convention Center. This 569-room, 3.5-star property has 4 outdoor pools along with a full-service spa and 6 restaurants.


Dining

Free buffet breakfast is served each morning from 7 AM to 10:30 AM. Enjoy dining at Miramar, one of 6 onsite restaurants.


Rooms

A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony, a minibar, and free bottled water.


Property features

Guests of Riu Cancun All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. There's free parking and limo/town car service. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a health club, a spa tub, and free WiFi in public areas.

Room options

Standard Room, Ocean View (B2C)

Full 2 | King 1 | Sleeps 4

Junior Suite, Ocean View (B2C)

Full 2 | King 1 | Sleeps 4

Junior Suite Ocean View Brazil

Full 2 | King 1 | Sleeps 4

Standard Vista al Mar Mexico

King 1 | Twin 2 | Sleeps 4

Guest reviews for Riu Cancun All Inclusive

Everyone (133) Couples (296) Business (5) Family (174) Friends (160) Other (26)
4
Everyone

By on Oct 3, 2019

4
Family with small children

Good food, great customer service, Room, and shower need to be update

By on Sep 28, 2019

5
Everyone

By on Sep 21, 2019

5
Families

The staff were so accommodating and wonderful. My favorite hotel.

By on Sep 19, 2019

5
Partner Couples

Great beach, great food, awesome staff. This was our 5th time and this hotel and looking forward to our next stay!!! RIU is the best!

By on Sep 15, 2019

5
Everyone

By on Sep 10, 2019

5
Families

A pool for everyone: one quiet and by itself, one with bar, one with activities, one with music but more amily friendly.

By , from Indiana on Aug 3, 2019

1
Everyone

By on Jul 13, 2019

3
Families

Waiter Jesus was amazingly friendly and knowledgeable. Mildew smell in rooms and on pillow was awful. Rooms above theatre are very noisy.

By on Jul 6, 2019

1
Family with small children Families

Todo en el hotel estuvo mal para con nosotros en riu Cancún una noche fuimos a uno de sus restaurantes y nos dijeron estamos llenos la espera va a ser de 40 min y tardaron mas de 1 hora y media en darnos un lugar,luego al día siguiente en el buffet nos acomodaron en una mesa en donde nunca nos dieron servicio y para colmo uno de los meseros empezaron a recoger todo y nos sacaron literalmente del lugar,pero lo mejor fue que cuando se terminó la estancia mi esposa en un momento de carrera dejó olvidados sus lentes de sol y se acordó ya en el aeropuerto y llamamos para saber como poder tenerlos de vuelta nos dijeron aquí no se quedó nada lo sentimos..la verdad mi experiencia riu Cancún estuvo muy mal en Mexico ahora mismo se vive un momento en donde las personas son demasiado corruptas

By on Jul 1, 2019

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