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Riu Cancun All Inclusive

3.5 out of 5.0

Recent guest reviews

This is my second stay at Riu Cancun. Hotel staff is very friendly, amazing food, hotel has a very nice, clean beach with amazing views.

The staff were very friendly, helpful. In addition, the hotel decoration is modernly beautiful, room was simple but modern colors,(bright color, beds were comfortable, bathroom very clean, shower clean with nice granite decoration. Hotel has different a-la-carte restaurants from Italian cuisine to Asian. Breakfast buffet delicious and loaded with variety of dishes. Check out was fast and one of the curious things was the lack of tipping on employees compared to other hotels. I personally gave tips where deserved.

Hotel was disgusting. It had a moldy smell all over, including the rooms. The sheets in the beds felt wet, even the clothes felt wet from the humidity in the rooms

One of the best experiences of my life. Hotel staff was friendly at checkin. Room was very clean, and the views from our balcony were absolutely amazing. Love that it is very close distant to the beach and the Infiniti pool she were super nice. All the restaurants were good especially the Italian and the Asian restaurant. I would come back and recommend to anyone looking into a Cancun trip!

Very humid. Sheets felt sticky, drawers had a humid smell to them. But if you can look past that, evetything else was top of the line. Close to bus, walking to shopping areas and clubs. And delicious food

pool with bar was disgusting!. the food was disgusting. staff was great. room was clean

I will definitely recommend this hotel. Great location, amazing food, welcoming staff. We will definitely be back!

We were first accommodated at the six story building. The room smelled mold. After the complaint we were moved to the huge building where everything was fine. More attention should be paid for the beach, no music and not enough seats available.

TOO CROWDED. FOOD IS OK, NO VARIETY, SAME THING EVERYDAY. STAFF IS GOOD AND ACCOMMODATING. WILL DEFINITELY STAY AT A DIFFERENT HOTEL THE NEXT TIME IM IN CANCUN.

The location was great! The lobby and restaurants were clean. The pools were disgueting and needed to be cleaned. The drinks were watered down. The room by far was the worst room I ever stayed in. It had a moldy smell to it and the sheets were stained! I've stayed in RIU hotel before and absolutely loved them. This is one I would not come back to.

Been 3 times. Totally upgraded everything! Event staff super awesome, friendly, engaging. Food, great never went hungry. Staff was super nice. Could have had more comfortable beds but really nothing to complain about!!

Staff is wonderful. This was our 2nd year visiting. Large beach area is nice. Only thing that is lacking is room service if you are too tired to go out forr dinner.

The hotel staff was very unprofessisional especially the security at the main entrance although am a Riu class member I was harassed on a daily basis about my band. I felt humiliated in front of other guess. I love the Riu but those guys were the worst.

Food sucks, no room service, and they took forever to answer the phone when we needed something. Resort is beautiful, location is perfect, and friendly staff. Loved the ocean view from our room!

This hotel is really good , we had a wonderful vacation ....

Hotel was very clean. Staff was up bright and early each day cleaning. The staff was very entertaining and accommodating. The rooms are all ocean views. The pools have amazing views as welll. The hotel is located in walking distance to bars and shopping. Overall great experience.

Everything was great!!!!! Great location!!!! Very clean!!!!!

The views are beautiful and the weather was great. I would say the food was ok for lunch and dinner on the buffet and I would actually rate it as good for breakfast. I only went to one of the restaurants at the hotel and my dinner was very good. My friends went to the Japanese restaurant and they said it was great. I also heard it was good from other guests. I also heard the Steak House restaurant wasn't good from multiple people. The drinks were good and the bartenders were hilarious and also very good at their jobs.

The food was just like all the other Riu's we have stayed at. Yummy!!! The location was PERFECT!! Close to shopping. Close to the ferry for going to Isla Mujeres. The hotel was beautiful. The staff was amazing. Definitely will be returning!!

Hotel was clean and the people were very nice. Activities were very fun

Room options

Junior Suite Ocean View

Full 2 | King 1 | Sleeps 4

Standard Room Ocean View

Full 2 | King 1 | Sleeps 4

Standard Mexico -

Full 2 | King 1 | Sleeps 4

Standard Vista al Mar Mexico

King 1 | Twin 2 | Sleeps 4

Guest reviews for Riu Cancun All Inclusive

Everyone (51) Couples (288) Business (5) Family (164) Other (26) Friends (160)
5

excellent hotel, perfect views

Everyone

This is my second stay at Riu Cancun. Hotel staff is very friendly, amazing food, hotel has a very nice, clean beach with amazing views.

By , from Phoenix Arizona on Sep 9, 2017

5

very, very clean hotel, nice beautiful decoration

Everyone

The staff were very friendly, helpful. In addition, the hotel decoration is modernly beautiful, room was simple but modern colors,(bright color, beds were comfortable, bathroom very clean, shower clean with nice granite decoration. Hotel has different a-la-carte restaurants from Italian cuisine to Asian. Breakfast buffet delicious and loaded with variety of dishes. Check out was fast and one of the curious things was the lack of tipping on employees compared to other hotels. I personally gave tips where deserved.

By , from Fort Lauderdale ,Fl. on Sep 6, 2017

1

terrible rooms and food

Everyone

Hotel was disgusting. It had a moldy smell all over, including the rooms. The sheets in the beds felt wet, even the clothes felt wet from the humidity in the rooms

By on Sep 1, 2017

5

great hotel with perfect location!

Everyone

One of the best experiences of my life. Hotel staff was friendly at checkin. Room was very clean, and the views from our balcony were absolutely amazing. Love that it is very close distant to the beach and the Infiniti pool she were super nice. All the restaurants were good especially the Italian and the Asian restaurant. I would come back and recommend to anyone looking into a Cancun trip!

By , from Albuquerque, NM on Aug 2, 2017

4

beautiful hotel, but rooms very humid.

Everyone

Very humid. Sheets felt sticky, drawers had a humid smell to them. But if you can look past that, evetything else was top of the line. Close to bus, walking to shopping areas and clubs. And delicious food

By , from fl on Jul 21, 2017

3

ok

Couples

pool with bar was disgusting!. the food was disgusting. staff was great. room was clean

By on Jul 17, 2017

5

nice hotel, great location

Everyone

I will definitely recommend this hotel. Great location, amazing food, welcoming staff. We will definitely be back!

By on Jul 12, 2017

4
Everyone

We were first accommodated at the six story building. The room smelled mold. After the complaint we were moved to the huge building where everything was fine. More attention should be paid for the beach, no music and not enough seats available.

By , from bronx ny on Jul 11, 2017

3

ok hotel

Everyone

TOO CROWDED. FOOD IS OK, NO VARIETY, SAME THING EVERYDAY. STAFF IS GOOD AND ACCOMMODATING. WILL DEFINITELY STAY AT A DIFFERENT HOTEL THE NEXT TIME IM IN CANCUN.

By , from USA on Jul 10, 2017

3

not the cleanest room

Everyone

The location was great! The lobby and restaurants were clean. The pools were disgueting and needed to be cleaned. The drinks were watered down. The room by far was the worst room I ever stayed in. It had a moldy smell to it and the sheets were stained! I've stayed in RIU hotel before and absolutely loved them. This is one I would not come back to.

By on Jul 3, 2017