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Riu Cancun All Inclusive

3.5 out of 5.0

Recent guest reviews

This hotel is really good , we had a wonderful vacation ....

Hotel was very clean. Staff was up bright and early each day cleaning. The staff was very entertaining and accommodating. The rooms are all ocean views. The pools have amazing views as welll. The hotel is located in walking distance to bars and shopping. Overall great experience.

Everything was great!!!!! Great location!!!! Very clean!!!!!

The views are beautiful and the weather was great. I would say the food was ok for lunch and dinner on the buffet and I would actually rate it as good for breakfast. I only went to one of the restaurants at the hotel and my dinner was very good. My friends went to the Japanese restaurant and they said it was great. I also heard it was good from other guests. I also heard the Steak House restaurant wasn't good from multiple people. The drinks were good and the bartenders were hilarious and also very good at their jobs.

The food was just like all the other Riu's we have stayed at. Yummy!!! The location was PERFECT!! Close to shopping. Close to the ferry for going to Isla Mujeres. The hotel was beautiful. The staff was amazing. Definitely will be returning!!

Hotel was clean and the people were very nice. Activities were very fun

I would consider this hotel more of a 3 out of 5 star hotel- Not terrible but not great. Beach was beautiful though.

The pool does not get full sun all day. Better option is the beach

We have stayed in Cancun before but decided to try out a new resort. We chose the Riu Cancun because of the positive reviews it had received along with the appealing pictures of the resort. The resort was beautiful, the food was delicious, and the staff was always willing to help out. The entertainment in the evenings was great as well. There were several pool areas to choose from to sit, including a more secluded pool. The rooms were always clean and the hotel was beautiful. It was within walking distance to popular sites such as Senor Frogs and Coco Bongo which was a plus as well. We were disappointed that 'free wifi' was advertised, but the free wifi was only available in the lobby, bar, restaurants, and pool areas. To get wifi in your room, you needed to pay an extra $50 per phone. There was also no room service, but the wonderful restaurants made up for that!

From start to finish this was the most amazing place I've been. The staff is all friendly and helpful and lively, you never feel any bad vibes from them. All the food at the buffet was great..The pools over looking the ocean were breath taking, great parties and entertainment

Upon checking in to our hotel room I was expecting our room to be a little nicer for All inclusive but when walking into the room the mini bar was not stocked and the bed was not a king size bed as stated in my itinerary. The hotel staff was nice and friendly but I expected a bit better prior to checking out.

The hotel was fantastic- clean, inviting. We stayed 7 days and it turned into tropical Groundhog Day. Leaving the hotel meant constant vendor harassment and a few pick pockets. The excursions should be booked with your grave sent BEFORE you arrive!!

Staff works tirelessly to keep the grounds in amazing shape. Beach was clean with decent amount of chairs. This was our 5th stay at a Riu and I would say our room was a bit dated compared to others we've stayed at. Asked for a king bed and had two doubles shoved together. We don't go there to spend time in the room but we didn't get a great night sleep the whole time we were there. Hotel is in a great location for getting off property and exploring. We would recommend it to our friends and would stay there again ourselves. Traveled from Jan 19 - Jan 23 2017.

I have stayed at Riu palace and Riu las America in the past. This year I wanted to try this Riu. During checking in I was told this is a lower class of the other Riu's. they have no room service, no reservation for restraunt. First come first serve. Restraunts are very small. We waited almost 2 hours. Buffet is same nasty food everyday. They were always out of towels by the pool. No shampoo conditioner in the room. Was told they don't provide them. Save your money don't ever go there.

All the staff was really nice, they treated us very well.

Tip the bartenders and they'll keep making you drinks without you having to ask. All in all the resort was nice, the food wasn't all that great.

We had a great time at this hotel for the four days we were there. The beach is nice and the hotel is in a good location.

Muy limpio los empleados muy amable la habitación muy confortable solo debería modificar la areas de fumar las personas fuman en todos lado para mí que no fumo es muy incomodo

Hotel is nice, food is ok, location is great but the hotel personnel(front desk and manager) very good at hidden charges at the checkout time. Whatcha out for that.

Blvd. Kukulcan Km 8.5 Cancun QROO

Located in Avenida Kukulkan, Riu Cancun All Inclusive is next to Plaza Caracol Mall and Caracol Beach. This 569-room, 3.5-star resort has 4 outdoor pools along with a full-service spa and 6 restaurants. It's on the beach and also a short walk from Cancun Convention Center and Forum Beach.


This resort is home to 6 onsite restaurants, perfect for a quick bite to eat.


All of Riu Cancun All Inclusive's 569 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and free bottled water. Guests can expect WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Ceiling fans, safes, and ironing boards are also available.

Property features

Guests of Riu Cancun All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this all-inclusive resort include a health club, a spa tub, and a sauna.

Room options

Junior Suite Ocean View

Full 2 | King 1 | Sleeps 4

Standard Room Ocean View

Full 2 | King 1 | Sleeps 4

Standard Mexico -

Full 2 | King 1 | Sleeps 4

Standard Vista al Mar Mexico

King 1 | Twin 2 | Sleeps 4