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Riu Cancun All Inclusive

3.5 out of 5.0

Recent guest reviews

Very humid. Sheets felt sticky, drawers had a humid smell to them. But if you can look past that, evetything else was top of the line. Close to bus, walking to shopping areas and clubs. And delicious food

pool with bar was disgusting!. the food was disgusting. staff was great. room was clean

I will definitely recommend this hotel. Great location, amazing food, welcoming staff. We will definitely be back!

We were first accommodated at the six story building. The room smelled mold. After the complaint we were moved to the huge building where everything was fine. More attention should be paid for the beach, no music and not enough seats available.

TOO CROWDED. FOOD IS OK, NO VARIETY, SAME THING EVERYDAY. STAFF IS GOOD AND ACCOMMODATING. WILL DEFINITELY STAY AT A DIFFERENT HOTEL THE NEXT TIME IM IN CANCUN.

The location was great! The lobby and restaurants were clean. The pools were disgueting and needed to be cleaned. The drinks were watered down. The room by far was the worst room I ever stayed in. It had a moldy smell to it and the sheets were stained! I've stayed in RIU hotel before and absolutely loved them. This is one I would not come back to.

Been 3 times. Totally upgraded everything! Event staff super awesome, friendly, engaging. Food, great never went hungry. Staff was super nice. Could have had more comfortable beds but really nothing to complain about!!

Staff is wonderful. This was our 2nd year visiting. Large beach area is nice. Only thing that is lacking is room service if you are too tired to go out forr dinner.

The hotel staff was very unprofessisional especially the security at the main entrance although am a Riu class member I was harassed on a daily basis about my band. I felt humiliated in front of other guess. I love the Riu but those guys were the worst.

Food sucks, no room service, and they took forever to answer the phone when we needed something. Resort is beautiful, location is perfect, and friendly staff. Loved the ocean view from our room!

This hotel is really good , we had a wonderful vacation ....

Hotel was very clean. Staff was up bright and early each day cleaning. The staff was very entertaining and accommodating. The rooms are all ocean views. The pools have amazing views as welll. The hotel is located in walking distance to bars and shopping. Overall great experience.

Everything was great!!!!! Great location!!!! Very clean!!!!!

The views are beautiful and the weather was great. I would say the food was ok for lunch and dinner on the buffet and I would actually rate it as good for breakfast. I only went to one of the restaurants at the hotel and my dinner was very good. My friends went to the Japanese restaurant and they said it was great. I also heard it was good from other guests. I also heard the Steak House restaurant wasn't good from multiple people. The drinks were good and the bartenders were hilarious and also very good at their jobs.

The food was just like all the other Riu's we have stayed at. Yummy!!! The location was PERFECT!! Close to shopping. Close to the ferry for going to Isla Mujeres. The hotel was beautiful. The staff was amazing. Definitely will be returning!!

Hotel was clean and the people were very nice. Activities were very fun

I would consider this hotel more of a 3 out of 5 star hotel- Not terrible but not great. Beach was beautiful though.

The pool does not get full sun all day. Better option is the beach

We have stayed in Cancun before but decided to try out a new resort. We chose the Riu Cancun because of the positive reviews it had received along with the appealing pictures of the resort. The resort was beautiful, the food was delicious, and the staff was always willing to help out. The entertainment in the evenings was great as well. There were several pool areas to choose from to sit, including a more secluded pool. The rooms were always clean and the hotel was beautiful. It was within walking distance to popular sites such as Senor Frogs and Coco Bongo which was a plus as well. We were disappointed that 'free wifi' was advertised, but the free wifi was only available in the lobby, bar, restaurants, and pool areas. To get wifi in your room, you needed to pay an extra $50 per phone. There was also no room service, but the wonderful restaurants made up for that!

From start to finish this was the most amazing place I've been. The staff is all friendly and helpful and lively, you never feel any bad vibes from them. All the food at the buffet was great..The pools over looking the ocean were breath taking, great parties and entertainment

Blvd. Kukulcan Km 8.5 Cancun QROO

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Avenida Kukulkan, Riu Cancun All Inclusive is next to Plaza Caracol Mall and Caracol Beach. This 569-room, 3.5-star resort has 4 outdoor pools along with a full-service spa and 6 restaurants. It's on the beach and also a short walk from Cancun Convention Center and Forum Beach.


Dining

Free breakfast is included with your stay. This resort is home to 6 onsite restaurants, perfect for a quick bite to eat.


Rooms

All of Riu Cancun All Inclusive's 569 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and free bottled water. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Ceiling fans, safes, and ironing boards are also available.


Property features

Guests of Riu Cancun All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this all-inclusive resort include a health club, a spa tub, and a sauna.

Room options

Junior Suite Ocean View

Full 2 | King 1 | Sleeps 4

Standard Room Ocean View

Full 2 | King 1 | Sleeps 4

Standard Mexico -

Full 2 | King 1 | Sleeps 4

Standard Vista al Mar Mexico

King 1 | Twin 2 | Sleeps 4

Guest reviews for Riu Cancun All Inclusive

Everyone (47) Couples (288) Business (5) Family (164) Other (26) Friends (160)
4

beautiful hotel, but rooms very humid.

Everyone

Very humid. Sheets felt sticky, drawers had a humid smell to them. But if you can look past that, evetything else was top of the line. Close to bus, walking to shopping areas and clubs. And delicious food

By , from fl on Jul 21, 2017

3

ok

Couples

pool with bar was disgusting!. the food was disgusting. staff was great. room was clean

By on Jul 17, 2017

5

nice hotel, great location

Everyone

I will definitely recommend this hotel. Great location, amazing food, welcoming staff. We will definitely be back!

By on Jul 12, 2017

4
Everyone

We were first accommodated at the six story building. The room smelled mold. After the complaint we were moved to the huge building where everything was fine. More attention should be paid for the beach, no music and not enough seats available.

By , from bronx ny on Jul 11, 2017

3

ok hotel

Everyone

TOO CROWDED. FOOD IS OK, NO VARIETY, SAME THING EVERYDAY. STAFF IS GOOD AND ACCOMMODATING. WILL DEFINITELY STAY AT A DIFFERENT HOTEL THE NEXT TIME IM IN CANCUN.

By , from USA on Jul 10, 2017

3

not the cleanest room

Everyone

The location was great! The lobby and restaurants were clean. The pools were disgueting and needed to be cleaned. The drinks were watered down. The room by far was the worst room I ever stayed in. It had a moldy smell to it and the sheets were stained! I've stayed in RIU hotel before and absolutely loved them. This is one I would not come back to.

By on Jul 3, 2017

5

5 stars all around!

Everyone
By the entertainment pool Front lobby Jr suite Eating area

Been 3 times. Totally upgraded everything! Event staff super awesome, friendly, engaging. Food, great never went hungry. Staff was super nice. Could have had more comfortable beds but really nothing to complain about!!

By , from texas on Jun 26, 2017

5
Everyone

Staff is wonderful. This was our 2nd year visiting. Large beach area is nice. Only thing that is lacking is room service if you are too tired to go out forr dinner.

By on Jun 14, 2017

1
Everyone

The hotel staff was very unprofessisional especially the security at the main entrance although am a Riu class member I was harassed on a daily basis about my band. I felt humiliated in front of other guess. I love the Riu but those guys were the worst.

By , from B on Jun 4, 2017

3
Everyone

Food sucks, no room service, and they took forever to answer the phone when we needed something. Resort is beautiful, location is perfect, and friendly staff. Loved the ocean view from our room!

By on May 2, 2017