Riu Palace Peninsula All Inclusive
4.0 out of 5.0
4.4
out of 5
"Very good!"
See all 410 reviews
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Recent guest reviews
Awesome! Great coffee great food. Awesome friends!
This was our 2nd stay at this property. They honestly can do no wrong! We book the "Adults Only" wing of the property, which had huge benefits. It's close enough to everything you need (beach, bar, restaurants), and it has its own football field length infinity pool just for the "Adults Only" wing. You never want for a chair by the pool, for a drink from your pools own bar / waiter, or anything. It's a top shelf experience. Although there are concept restaurants, we eat at the buffet every day. There's something for everyone, and the food is so good, you're kind of shocked that they can serve such good food in such large quantities. We stuck with the same waiter for dinner, Max. I hope he treats his own family members half as well as he treated us. Just one more thing that makes this RIU property excellent! I highly, highly recommend!!
Cancun is a very beautiful place to visit. The staff at Riu Palace Peninsula are very friendly and helpful. The taxi service there was also amazing! We did not have to wait long for rides.
This was our second stay at the Rui palace Peninsula. We enjoyed the first trip so much we came back with 9 more friends. The buffets are wonderful. Something for everyone's tastes. We stayed in the adults only rooms and enjoyed the pool and amenities. The staff are helpful and pleasant. The resort is kept very clean. The beach is the best resort beach I been to yet in Cancun. Everyone in our group enjoyed our visit.
This is a beautiful resort. The staff does a great job at maintaining the grounds. They also take good care of the guests. Max at the dinner buffet was the best. He was very welcoming and made us feel at home. Cruz, our waiter at the beach, did the same. The food was also delicious. Gala night was my favorite with the lobster. The breakfast was also the best. We have no complaints whatsoever. Overall, we had a great stay and will be returning again.
This place never lets me down. This is my third time here. The staff is always helpful and friendly. The drinks are awesome! I love that they have Absolute, Don Julio, and Bacardi. No reservations are needed anymore so it makes going to the specialty restaurants easy! The buffets are amazing! I love all the fresh fruit. Always clean and rooms are spacious. I will be back next year.
We've stayed at RIU's in Cabo and Cancun. Both have been amazing experiences. We will always stay at a RIU if available.
We booked for 5 people to Cancun but we ended up going 4 people. I asked orbitz for a refund for the hotel stay, a representative told me he will call hotel and process a refund but nobody called and no refund is processed. Disappointed that this is the 4th trip to cancun using Orbitz.
This resort is wonderful for fun and relaxing. The ocean view from my room was beautiful. Wonderful staff. Can't say enough of this beautiful resort.
First off I have stayed at many Riu locations throughout Mexico and this one is by far the largest. There are many pools and many different cultures from around the world. One complaint that I have is there seem to be no rules for kids being in the swim-up pool bar area. I don't understand those who have there kids in this area. I think the hotel should at least have one pool with NO kids. I would hesitate to go here again because of this. It's not relaxing when kids are splashing, crying, and not minding at the pool. The other Riu hotels I have stayed at I did not have such a bad experience with this issue. Other then that great hotel, amenities, staff, and you cannot go wrong with there All-Inclusive.
Everything was great and clean the food was really good and everyone is helpful and friendly
Service was truly red carpet treatment both times we stayed! I would recommend to anyone traveling to Cancun!
Had a very nice time service was excellent the food was good the beach was clean.
Great time at a beautiful place with a very friendly and attentive staff.
Great staff. So friendly and helpful. Room was a little small for four but very clean. Atmosphere and staff better than club Med. Food was phenomenal.
We have stayed 4 times in the past 3 years. Great resort. Staff is friendly and helpful. The room and hotel at large is clean.Food is great both at the buffet and restaurants. The service at the restaurants was a little slow. They have gone to a no reservation policy which is new. I would prefer better red wine selections. Overall I would recommend this resort and will be booking here again
I had emailed them 3 weeks prior to my arrival letting them know that I will be spending my birthday there and would appreciate a room on one of the higher floors. I was told they can't make any promises but will do their best. While checking in, I mentioned my request and the front desk woman was aware of it, giving me and my boyfriend the room keys to the 15th floor! We then asked about making reservations for the specialty restaurants but were told that reservations are no longer needed. Karen at the small customer service desk next to the front desk also suggested great options for my birthday dinner and also arranged room decorations, champagne, and chocolate covered strawberries which was wonderful. Now moving on from check in, the room was beautiful with even more beautiful views of the resort and ocean. The cleaning staff, restaurant staff, bar staff, pretty much every employee at the hotel treated us like royalty and seemed to take good care of everyone. Some unpleasant aspects I would like to point out would be 1) some troubles with the hot tub which took 2 calls at 2 separate times of the day for someone to finally come and fix it 2) there are 3 elevators, 1 being broken for my entire stay with no one working to fix it 3) the room key card reader on our door being broken which resulted in us being locked out for 30 min until someone came and fixed it (AFTER we made a trip back down to front desk for another key) 4) pool area always runs out of towels
After being moved around in 3 different rooms, the smell of mold, broken toilets, non working shower heads and broken hot tubs, we were over this place within the first 8 hours were there. Most of the staff is lazy and rude. It's crawling with kids. Their room service menu is minimal and not worth it. There is a not a taco or quesadilla to be found anywhere. They skimp on booze in the drinks. The swim-up pool (we were so excited for) smells of a sewer and some of the bartenders and rude and unapproachable. Do yourself a favor- don't book this place. Trust me. We left there beyond frustrated, exhausted and more stressed than before “vacation” started.
Lovely trip as usual. Staff wonderful, food wonderful, beach wonderful. LOVE it
1 to 10 I will rate this hotel 7, Specialty Restaurants except the steak house were awful, beach area very rocky and dirty, in between the Hours of 10:30 to 12:30 no food or actually they feed you left overs.
Hotel highlights
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Avenida Kukulkan, Riu Palace Peninsula All Inclusive is within a 10-minute stroll of sights such as Langosta Beach and Tortuga Beach. This 562-room, 4-star resort welcomes guests with 4 outdoor pools, 6 restaurants, and free in-room WiFi. It's on the beach and also near La Isla Shopping Mall and Escenica Tower.
Dining
Start your day off right with a free buffet breakfast. Relish the fusion cuisine at Krystal, one of 6 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
Rooms
The 562 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs and hair dryers. Other standard amenities include minibars, coffee makers, and free bottled water.
Property features
Guests staying at Riu Palace Peninsula All Inclusive enjoy access to 4 outdoor pools, a fitness center, and a spa tub. You can put free parking to good use if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a steam room, free WiFi in public areas, and a free kid's club.
Guest reviews for Riu Palace Peninsula All Inclusive
Everyone
Awesome! Great coffee great food. Awesome friends!
great property, great experience!
Everyone
This was our 2nd stay at this property. They honestly can do no wrong! We book the "Adults Only" wing of the property, which had huge benefits. It's close enough to everything you need (beach, bar, restaurants), and it has its own football field length infinity pool just for the "Adults Only" wing. You never want for a chair by the pool, for a drink from your pools own bar / waiter, or anything. It's a top shelf experience. Although there are concept restaurants, we eat at the buffet every day. There's something for everyone, and the food is so good, you're kind of shocked that they can serve such good food in such large quantities. We stuck with the same waiter for dinner, Max. I hope he treats his own family members half as well as he treated us. Just one more thing that makes this RIU property excellent! I highly, highly recommend!!
i will be back!
Everyone
Cancun is a very beautiful place to visit. The staff at Riu Palace Peninsula are very friendly and helpful. The taxi service there was also amazing! We did not have to wait long for rides.
Everyone
This was our second stay at the Rui palace Peninsula. We enjoyed the first trip so much we came back with 9 more friends. The buffets are wonderful. Something for everyone's tastes. We stayed in the adults only rooms and enjoyed the pool and amenities. The staff are helpful and pleasant. The resort is kept very clean. The beach is the best resort beach I been to yet in Cancun. Everyone in our group enjoyed our visit.
beautiful resort!
Everyone
This is a beautiful resort. The staff does a great job at maintaining the grounds. They also take good care of the guests. Max at the dinner buffet was the best. He was very welcoming and made us feel at home. Cruz, our waiter at the beach, did the same. The food was also delicious. Gala night was my favorite with the lobster. The breakfast was also the best. We have no complaints whatsoever. Overall, we had a great stay and will be returning again.
my favorite hotel in mexico
Everyone
This place never lets me down. This is my third time here. The staff is always helpful and friendly. The drinks are awesome! I love that they have Absolute, Don Julio, and Bacardi. No reservations are needed anymore so it makes going to the specialty restaurants easy! The buffets are amazing! I love all the fresh fruit. Always clean and rooms are spacious. I will be back next year.
adult villas were amazing and close to everything.
Everyone
We've stayed at RIU's in Cabo and Cancun. Both have been amazing experiences. We will always stay at a RIU if available.
Everyone
We booked for 5 people to Cancun but we ended up going 4 people. I asked orbitz for a refund for the hotel stay, a representative told me he will call hotel and process a refund but nobody called and no refund is processed. Disappointed that this is the 4th trip to cancun using Orbitz.
beautiful resort!! food was excellent.
Everyone
This resort is wonderful for fun and relaxing. The ocean view from my room was beautiful. Wonderful staff. Can't say enough of this beautiful resort.
great hotel!
Everyone
First off I have stayed at many Riu locations throughout Mexico and this one is by far the largest. There are many pools and many different cultures from around the world. One complaint that I have is there seem to be no rules for kids being in the swim-up pool bar area. I don't understand those who have there kids in this area. I think the hotel should at least have one pool with NO kids. I would hesitate to go here again because of this. It's not relaxing when kids are splashing, crying, and not minding at the pool. The other Riu hotels I have stayed at I did not have such a bad experience with this issue. Other then that great hotel, amenities, staff, and you cannot go wrong with there All-Inclusive.
