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Riu Palace Peninsula All Inclusive

4.0 out of 5.0

Recent guest reviews

Great staff. So friendly and helpful. Room was a little small for four but very clean. Atmosphere and staff better than club Med. Food was phenomenal.

We have stayed 4 times in the past 3 years. Great resort. Staff is friendly and helpful. The room and hotel at large is clean.Food is great both at the buffet and restaurants. The service at the restaurants was a little slow. They have gone to a no reservation policy which is new. I would prefer better red wine selections. Overall I would recommend this resort and will be booking here again

I had emailed them 3 weeks prior to my arrival letting them know that I will be spending my birthday there and would appreciate a room on one of the higher floors. I was told they can't make any promises but will do their best. While checking in, I mentioned my request and the front desk woman was aware of it, giving me and my boyfriend the room keys to the 15th floor! We then asked about making reservations for the specialty restaurants but were told that reservations are no longer needed. Karen at the small customer service desk next to the front desk also suggested great options for my birthday dinner and also arranged room decorations, champagne, and chocolate covered strawberries which was wonderful. Now moving on from check in, the room was beautiful with even more beautiful views of the resort and ocean. The cleaning staff, restaurant staff, bar staff, pretty much every employee at the hotel treated us like royalty and seemed to take good care of everyone. Some unpleasant aspects I would like to point out would be 1) some troubles with the hot tub which took 2 calls at 2 separate times of the day for someone to finally come and fix it 2) there are 3 elevators, 1 being broken for my entire stay with no one working to fix it 3) the room key card reader on our door being broken which resulted in us being locked out for 30 min until someone came and fixed it (AFTER we made a trip back down to front desk for another key) 4) pool area always runs out of towels

After being moved around in 3 different rooms, the smell of mold, broken toilets, non working shower heads and broken hot tubs, we were over this place within the first 8 hours were there. Most of the staff is lazy and rude. It's crawling with kids. Their room service menu is minimal and not worth it. There is a not a taco or quesadilla to be found anywhere. They skimp on booze in the drinks. The swim-up pool (we were so excited for) smells of a sewer and some of the bartenders and rude and unapproachable. Do yourself a favor- don't book this place. Trust me. We left there beyond frustrated, exhausted and more stressed than before “vacation” started.

Lovely trip as usual. Staff wonderful, food wonderful, beach wonderful. LOVE it

1 to 10 I will rate this hotel 7, Specialty Restaurants except the steak house were awful, beach area very rocky and dirty, in between the Hours of 10:30 to 12:30 no food or actually they feed you left overs.

Great hotel, well worth the pricing and love that it's close to the beach and offers great help to get around to do activities. Loved the nice pool that has a bar inside of it pretty neat!

Great location, friendly staff. Pool and beach areas are nice.

Our fourth time staying here. The remember us from year-to-Year and treat us like family.

Had a great stay at Riu Palace Peninsula. Hotel was modern and remodeled. Staff were amazing, and beach was quite without a lot of local vendors.

Should have more vegetarian food. Restaurants were terrible. Buffet was very good.

The hotel was nice and clean. Staff was friendly. One thing that was quite frustrating was their elevators. Every single day atleast one of our elevators were out of service. The wait would be 10 mins for an elevator with huge lines. Most of the time we ended up taking the stairs. Being on the 4th floor, it wasn't such a big deal for us using the stairs. But for guests on the high floors or one that aren't able to use the stairs, it was a problem.

Check in staff tried to alter our reservation then checked us into a room occupied by others. What a mess

Loved the set up of the hotel and how it was maintained. The staff was very friendly and there was no sales pitch at check in. The rooms were clean and nicely set up with your own liquor for additional convenience

Had a great view from the penthouse on the 17th floor. Great beach and pool, very clean. The resturants were horrible. Just stick with the buffet. Drinks were great.

Overall it was a phenomenal experience. One of the few things we didn't like though was the fact the Jacuzzi was out on the deck. Cool feature, yes. But it was a little strange sitting out there where people saw you. Aside from that i would've liked to see a carpet of some sort inside the room to wipe your feet off when you came in the room. Sand was everywhere in our room for most of our stay. But overall, great resort. The beach and facilities were maintained spectactularly and the staff was very gracious and kind. I was impressed with their ability to speak english even though it clearly wasn't their native language. Thank you for a wonderful stay!

Beautiful hotel , awesome beach had such an amazing time .

One week stay was very relaxing. Staff was amazing and Amenities are nice.

WE HAVE GONE THERE TWO TIME, THE WEATHER IS ALWAYS VERY NICE, 84 TO 85 DEGREES. PERFECT. WE HAVE GONE 4 TIMES TO RIU HOTELS AND THIS IS THE BEST.

Very nice resort! From check in to check out, we were well taken care of. We ate mainly at the buffet and had food to meet our varied tastes. Try to sit in the same area consistently and staff remember you. Acela took great care of us. Cruz on the beach was very attentive to our drink requests and came around regularly to check if anything was needed. The nightly shows were entertaining and we had a great time at the beach party. I highly recommend this resort!

Blvd Kukulkan, Km 5.5 Lote 6-C Cancun QROO

Located in Avenida Kukulkan, Riu Palace Peninsula All Inclusive is within a 10-minute stroll of sights such as Langosta Beach and Tortuga Beach. This 562-room, 4-star resort welcomes guests with 4 outdoor pools, 6 restaurants, and free in-room WiFi. It's on the beach and also near La Isla Shopping Mall and Escenica Tower.


Dining

Start your day off right with a free buffet breakfast. Relish the fusion cuisine at Krystal, one of 6 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 562 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs and hair dryers. Other standard amenities include minibars, coffee makers, and free bottled water.


Property features

Guests of Riu Palace Peninsula All Inclusive enjoy 4 outdoor pools, a children's pool, and a fitness center. You can put free parking to good use if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a spa tub, a steam room, and free WiFi in public areas.

Room options

Jr. suite

Full 2 | King 1 | Sleeps 4

Jr. suite ocean view

Full 2 | King 1 | Sleeps 4

Jr. Suite Superior Ocean view

Full 2 | King 1 | Sleeps 3

Suite Jacuzzi OV

Full 2 | King 1 | Sleeps 2