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Recent guest reviews

We have been to this RIU Palace Peninsula 8 times in the past 12 years. Always exceptional service. Small enough for little kids to not get lost. Plenty of food options including gluten free at every meal.

I like how they have activities/events for both kids and adults. Staff are friendly and the place is clean.

Excelente hotel, muy limpio, mucha variedad de comida y diversión.

The location and cleanliness in common areas were good. However, my room had plumbing issues, outlet plugs needed replacement, room service was extremely slow and at the end of my stay unresponsive. Food quality was mediocre.

We really liked the team who organized different activities and the service overall. It was many food options, we tried all the restaurants, can't say we were really impressed but the food was good overall.

The food options were amazing they had so many different options and believe me I tried all of them. The staff was very attentive.

We had a great time at the Riu. My only complaint is that staff didn’t refill water in the bedroom. When we got to the room at night, we called, the guy at the reception asked me to go down and get it. When I refused, he was rude. However, we received our water bottles. The karaoke time was too short, and many people didn’t get to sing. Other than that we had a wonderful experience. Love this resort. This was our second time. Please don’t forget to tip all the wonderful people that works there.

Love the Riu! Amazing time Diego at the bar in the lobby is amazing, private beach is beautiful!

Hotel need a makeover, everything is old,people on front desk are rude And no costumers service at all. Don’t waist you time in this hotel

Nice please to enjoy the sun

The staff are all very friendly and accommodating.

Nice and clean facility.

We love staying in this property, very friendly staffs. They are treating you with respect. Very safe property even you go out to the each at 4am nothing to worry when you are in the property. I have so much fun with my family here at Riu. Thank you for making everything so convenience, clean, and very friendly place to stay.

My first complaint at this Riu are the rooms. They need a big Reno. My room had stains, toilet worked here and there . There was a tub in your room which I find exactly uncomfortable I had small kids with me and was worried they would slip and hurt themselves the bathroom area was opened to your room so if you had to brush your teeth and your kids were sleeping they would hear everything. The rooms looked so outdated it was all white and blank in a creepy way. Beds weren’t Queen size beds they were twin size. Shower water would flood, toilet made this horrible and I mean horrible nose when you flush!!! Otherwise hotel was nice and Property was good size easy to get around. Grounds were beautifully kept, staff were very fridendly, nice. And the food… BEST all inclusive food I have ever had! I’m not kidding. We usually don’t go on all inclusive resorts but WOW! all resturants and buffets were great! And drinks were amazing as well ! Beach and pools… beach on our side was small ocean was ok… we mostly went to caribe side of the beach. Pools were nice a bit small but infinite pool was my fave.

Excellent beaches and lots of pools. The adult only pool can only be accessed if you book a villa. The grounds are beautiful and well kept. Staff is very friendly and accommodating. Overall the food was good. The Japanese restaurant was not up to par, the only meal that wasn’t good. The buffet was great, lots of options. Enjoyed the other restaurants. I will add it did kinda feel like a party hotel, very similar to a cruise. They had an activity director at the pool deck and music plays from 10-5ish. If you’re looking for the quiet relaxing scene this might not be the best choice, or definitely book a villa. We did get Quiet out on the beach. Definitely would recommend for a budget friendly trip!

The hotel is beautiful. Service was ok. I had better service in other hotels in Cancun.

Very good customer service. Nice people/staff.

The staff including bar tenders were all super friendly and attentive. We were actually really surprised at how good the majority of the food was there. We would recommend this property to anyone and would go back.

Blvd Kukulkan, Km 5.5 Lote 6-C Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera, Riu Palace Peninsula All Inclusive is within 2 miles (3 km) of popular attractions such as Tortuga Beach and Playa Tortugas. This 562-room, 4-star aparthotel has 5 outdoor pools along with a full-service spa and 7 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. Enjoy dining at Las Olas, one of 7 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

Each apartment features a balcony and space to spread out with a sitting area. A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi. The bathroom offers a jetted tub, hair dryers, and free toiletries. Other standard amenities include a minibar, a coffee maker, and free bottled water.


Property features

Guests of Riu Palace Peninsula All Inclusive have access to a full-service spa, 5 outdoor pools, and a gym. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive aparthotel include a steam room, free WiFi in public areas, and a spa tub.

Room options

Junior Suite, Ocean View (E)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite, Ocean View (M)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite (B2C CAN)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite, Ocean View (L)

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Riu Palace Peninsula All Inclusive

Everyone (120) Couples (94) Family (113)
5
Family

We have been to this RIU Palace Peninsula 8 times in the past 12 years. Always exceptional service. Small enough for little kids to not get lost. Plenty of food options including gluten free at every meal.

By on Aug 8, 2022

5
Family

I like how they have activities/events for both kids and adults. Staff are friendly and the place is clean.

By on Aug 2, 2022

5
Family

Excelente hotel, muy limpio, mucha variedad de comida y diversión.

By on Jul 31, 2022

2
Family

The location and cleanliness in common areas were good. However, my room had plumbing issues, outlet plugs needed replacement, room service was extremely slow and at the end of my stay unresponsive. Food quality was mediocre.

By on Jul 27, 2022

5
Family

We really liked the team who organized different activities and the service overall. It was many food options, we tried all the restaurants, can't say we were really impressed but the food was good overall.

By on Jul 17, 2022

5
Family with small children

The food options were amazing they had so many different options and believe me I tried all of them. The staff was very attentive.

By on Jul 11, 2022

5
Family

We had a great time at the Riu. My only complaint is that staff didn’t refill water in the bedroom. When we got to the room at night, we called, the guy at the reception asked me to go down and get it. When I refused, he was rude. However, we received our water bottles. The karaoke time was too short, and many people didn’t get to sing. Other than that we had a wonderful experience. Love this resort. This was our second time. Please don’t forget to tip all the wonderful people that works there.

By on Jul 5, 2022

5
Partner Couples

Love the Riu! Amazing time Diego at the bar in the lobby is amazing, private beach is beautiful!

By on Jul 4, 2022

2
Family

Hotel need a makeover, everything is old,people on front desk are rude And no costumers service at all. Don’t waist you time in this hotel

By on Jul 2, 2022

5
Family with small children

Nice please to enjoy the sun

By on Jun 13, 2022

Riu Palace Peninsula All Inclusive

Blvd Kukulkan, Km 5.5 Lote 6-C, Cancun, QROO 77500
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