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Meliá Casa Maya Cancún

Property class: 4
VIP Access

Choose dates to view prices

Photo gallery for Meliá Casa Maya Cancún

A poolside area with lounge chairs and tables, a clear view of the ocean, and a covered seating area with umbrellas.
Property video
A resort with a thatched-roof building, outdoor dining area, and a view of the ocean.
A resort with multiple buildings, a central pool, and a beach area with sun loungers and umbrellas.
An aerial view of a coastal resort with beachfront hotels, a marina, and clear turquoise waters.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪1 min walk‬
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, Tortuga Beach
    ‪17 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Melia Room, Room, Ocean View

A hotel room with two beds, a desk, a chair, a TV, and a window with a city view.

Melia Room, Room, Ocean View

8.6 out of 10
Excellent
(36 reviews)
  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Level Room Swim Up

A hotel room with a large bed, a desk with a lamp, a TV, and a view of the beach through the window.

The Level Room Swim Up

  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Melia Suite Ocean View

A hotel room with a bed, bedside tables, a desk, and a chair.

Melia Suite Ocean View

9.4 out of 10
Exceptional
(35 reviews)
  • Ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Level Suite Swim Up

A modern living room with a sofa, two armchairs, a coffee table, and a TV on a stand. There are two side tables with lamps, a large window with a view of palm trees and the sea, and a small desk with a mirror and decorative items.

The Level Suite Swim Up

  • Ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for The Level, Suite, Ocean View

A modern hotel room with a large bed, a bedside table, a TV, and a mirror.

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Level Grand Suite

A modern hotel room with a large bed, a desk, a chair, a TV, and a view of the city through the window.

The Level Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1119 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for The Level, Room, Ocean View

A hotel room with a bed, a TV, a desk, and a hallway leading to another room.

The Level, Room, Ocean View

8.4 out of 10
Very good
(6 reviews)
  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Melia Room, Room, Balcony, Ocean View

A hotel room with a large bed, two wall sconces, a round side table, a chair, and a view through a large window.

Melia Room, Room, Balcony, Ocean View

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Level, Room, Balcony, Ocean View

A hotel room with a bed, a TV, a desk, and a hallway leading to another room.

The Level, Room, Balcony, Ocean View

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Melia Suite Garden View with Balcony

A modern living room with a flat-screen TV, a dining area with a round table and chairs, a sofa with cushions, and a coffee table.

Melia Suite Garden View with Balcony

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Room Standard with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board (on request)

Room Standard with Ocean View

  • Ocean view
  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite Junior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board (on request)

Suite Junior with Ocean View

  • Ocean view
  • 871 sq ft
  • Sleeps 5
  • Free WiFi

View all photos for Room Superior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board (on request)

Room Superior with Ocean View

  • Ocean view
  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Cancun

Located in Zona Hotelera, Meliá Casa Maya Cancún is adjacent to Langosta Beach with other popular attractions like Cancun Convention Center within a within a few miles (5 km). This 260-room, 4-star property has 2 outdoor pools along with a free water park and 4 restaurants.
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What's nearby

  • Langosta Beach - 1 min walk - 0.1 miles
  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • Jardín del Arte - 6 min walk - 0.4 miles
  • Tortuga Beach - 17 min walk - 0.9 miles
  • Playa Tortugas - 3 min drive - 1.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • ‪Swim-up Bar - ‬6 min walk
  • ‪Starbucks - ‬4 min drive
  • ‪Lounge 24 - ‬5 min drive
  • ‪Coffee & Me - ‬9 min walk
  • ‪Café Illy by Chedraui - ‬4 min drive

About this property

Meliá Casa Maya Cancún

Guests of Meliá Casa Maya Cancún have access to 2 outdoor pools, a free water park, and a children's pool. You can take advantage of free parking, along with an airport shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach property include a 24-hour gym, free WiFi in public areas, and an outdoor tennis court.
Guests can expect free WiFi and 55-inch flat-screen TVs with cable channels. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and phones are other standard amenities.
An outdoor tennis court and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, and body treatments.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Outdoor pickleball court
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (71 inch wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking.
Property Registration Number 005-007-000653/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

Is a free cancellation option available at Meliá Casa Maya Cancún?

Meliá Casa Maya Cancún offers free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Meliá Casa Maya Cancún?

As of Aug 28, 2026, prices found for a 1-night stay for 2 adults at Meliá Casa Maya Cancún on Sep 11, 2026 start from $300, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Meliá Casa Maya Cancún?

This property is situated in Zona Hotelera within a short 3-minute walk of Langosta Beach and also 15 minutes on foot from Tortuga Beach. You'll also find Playa Tortugas and Puerto Cancun Marina Town Center within a short drive.

Is parking available on site at Meliá Casa Maya Cancún?

Yes, uncovered self parking is offered for free at the property.

Is there a spa available at Meliá Casa Maya Cancún?

Spa services at the property include deep-tissue massages, facials, and body treatments.

Does Meliá Casa Maya Cancún feature a casino?

No, Meliá Casa Maya Cancún doesn't have a casino.

Will I find an indoor pool at Meliá Casa Maya Cancún?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

Is Meliá Casa Maya Cancún good for couples?

This beachfront property offers plenty of amenities for couples including an ocean-view restaurant, 2 outdoor pools, and 3 bars/lounges.

Does Meliá Casa Maya Cancún have a hot tub?

No, this property doesn't have a spa tub.

Does Meliá Casa Maya Cancún feature a restaurant that includes a breakfast menu?

No, Meliá Casa Maya Cancún doesn't have a restaurant that serves breakfast.

Will Meliá Casa Maya Cancún allow pets to stay free of charge?

No, pets and service animals aren't allowed at Meliá Casa Maya Cancún.

Does Meliá Casa Maya Cancún have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

How far is the airport from Meliá Casa Maya Cancún?

The closest major airport to Meliá Casa Maya Cancún is Cancun Intl. Airport (CUN), which is 17 mi away (33 minutes by car).

Are there rooms with balconies that I can book at Meliá Casa Maya Cancún?

Yes, some guestrooms at this property offer either a balcony and a terrace where guests can enjoy ocean and garden views.

Meliá Casa Maya Cancún Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 325 out of 643 reviews
Rating 8 - Good. 162 out of 643 reviews
Rating 6 - Okay. 76 out of 643 reviews
Rating 4 - Poor. 37 out of 643 reviews
Rating 2 - Terrible. 43 out of 643 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Luis Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families and children.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, we enjoyed the unlimited drinks and food, overall the stay was fantastic.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities
Good family holiday
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an excellent resort. Clean, fun activities for all ages, and great food.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Lorna J

Liked: Cleanliness, amenities, property conditions & facilities
Good food, lots of activities, great beach, comfortable rooms, nice pools
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Very family friendly
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Danica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly with lots of activities for kids. Property is clean and oceanview suite is spacious.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities
Great all inclusive family hotel
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building and rooms were great!! Food was not good! Restaurant manager needs Customer Service training.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Rudy

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort i cant wait to go back !
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families with kids. Beautiful and very clean beach. Delicious food and drinks. Very well organized 👌 👏
Stayed 11 nights in Mar 2026
Verified review

8/10 Good

alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!!!
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Hector Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
View from the Room
Night view
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Adalberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Fernando

Liked: Cleanliness, staff & service
Really nice hotel with excellent services. Highly recommend it for families with kids.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Trang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is a decent drive from the airport (40 minutes without traffic) but the view is worth it. It’s very kid-friendly and the water park is awesome (better than the pictures). I wish they had more indoor kid amenities and more restaurants.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes was activities for the kids and a few for the adults
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, property conditions & facilities
Very good place , nice people
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Iosua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beach, great food, friendly staff, and nothing was ever too busy. The #1 MUST is to book "The Level" room category, the extras you get make a huge difference. Melia Casa Maya Cancun is a great family resort.
Stayed 7 nights in Feb 2026
Verified review

6/10 Okay

William J

Liked: Cleanliness, property conditions & facilities
Staff very friendly and accommodating. This is a very kid focused hotel.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Marshall D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all-inclusive hotel was generally well appointed and well organized. We had some difficulties with the dinner reservation process. The atmosphere was very family friendly, and the waterpark offerings were exceptional.
Photo from the third floor
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Todd Charles

Liked: Cleanliness, amenities, property conditions & facilities
Excellent facility, staff were extremely courteous and helpful. Food exceeded my expectations. Location on one of most beautiful beaches in Cancun.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Best hotel stay in well over a decade. Great service, food and atmosphere.
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, amazing staff and amenities
Stayed 7 nights in Jan 2026