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The Sens Cancun By Oasis

4.0 star property
Family fun on the beach, with outdoor pool, near La Isla Shopping Mall

Choose dates to view prices

Photo gallery for The Sens Cancun By Oasis

On the beach, white sand, beach bar
Creator video - submitted by Jazzy la travel mama
Minibar, blackout drapes, iron/ironing board, free WiFi
Minibar, blackout drapes, iron/ironing board, free WiFi
Minibar, blackout drapes, iron/ironing board, free WiFi

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Boulevard Kukulcan Km. 4.5, Boulevard Zona Hotelera Km 4.5, Cancun, QROO, 77500
  • Place, Kukulcan Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Hotel Zone Beaches
    ‪3 min walk‬
  • Place, Marlin Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Sens Standard Limited View

Minibar, blackout drapes, iron/ironing board, free WiFi

Sens Standard Limited View

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sens Master Suite

Minibar, blackout drapes, iron/ironing board, free WiFi

Sens Master Suite

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sens Junior Suite

Minibar, blackout drapes, iron/ironing board, free WiFi

Sens Junior Suite

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sens Superior

View from room

Sens Superior

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sian Kaan Master Suite

Minibar, blackout drapes, iron/ironing board, free WiFi

Sian Kaan Master Suite

  • Sleeps 2

View all photos for Sian Kaan Junior Suite

Minibar, blackout drapes, iron/ironing board, free WiFi

Sian Kaan Junior Suite

  • Sleeps 2

View all photos for Sens Superior Room

Minibar, blackout drapes, iron/ironing board, free WiFi

Sens Superior Room

  • Sleeps 3

View all photos for Sens Standard Room With Limited View

Minibar, blackout drapes, iron/ironing board, free WiFi

Sens Standard Room With Limited View

  • Sleeps 3

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About the neighborhood

Cancun

Located in Zona Hotelera, The Sens Cancun By Oasis is within a 5-minute walk of Hotel Zone Beaches and within 15 minutes of other popular attractions like La Isla Shopping Mall. This 4-star hotel has 373 guestrooms and offers conveniences like 11 restaurants, an outdoor pool, and free in-room WiFi.

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.1 miles
  • Hotel Zone Beaches - 3 min walk - 0.2 miles
  • Marlin Beach - 3 min walk - 0.2 miles
  • Luxury Avenue Shopping Mall - 3 min walk - 0.2 miles
  • La Isla Shopping Mall - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪La Veranda - ‬8 min walk
  • ‪El Fish Fritanga - ‬5 min walk
  • ‪Hacienda Sisal - ‬5 min walk
  • ‪Club Bistro - ‬6 min walk
  • ‪Ilios Restaurant - ‬7 min walk

About this property

The Sens Cancun By Oasis

Family fun on the beach, with outdoor pool, near La Isla Shopping Mall
At The Sens Cancun By Oasis, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive hotel include conference space, a free kid's club, and coffee/tea in a common area.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include minibars, phones, and ironing boards.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 11 restaurants
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alma
  • Careyes - Mexican French
  • Makitako
  • Sakura Peru Japanese
  • The White Box

Things to do

  • Beach club
  • Free children's club
  • Gym
  • Outdoor pool
  • Volleyball

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3,929 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • Elevator
  • Tile flooring in public areas

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Spring Break deposit: USD 30.0 per stay for guests under 25 years old staying between 01 March - 30 April
  • A tax is imposed by the city: USD 4.92 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is a free cancellation option available at The Sens Cancun By Oasis?

The Sens Cancun By Oasis offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

What is there to do near The Sens Cancun By Oasis?

This hotel is situated in Zona Hotelera within a short 12-minute walk of La Isla Shopping Mall and also 5 minutes on foot from Hotel Zone Beaches. You'll also find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Iberostar Cancun Golf Course within a short drive.

Is there parking available at The Sens Cancun By Oasis?

Yes, self parking is offered for free at the hotel.

Does The Sens Cancun By Oasis have a casino?

No, The Sens Cancun By Oasis doesn't have a casino.

Is there an indoor pool at The Sens Cancun By Oasis?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about The Sens Cancun By Oasis?

This beachfront hotel offers many amenities for couples such as a beach bar and an outdoor pool with some guestrooms featuring private pools.

Does The Sens Cancun By Oasis have a hot tub?

Yes, this hotel offers private spa tubs in some guestrooms.

Does The Sens Cancun By Oasis have a restaurant with a breakfast menu?

Yes, The Sens Cancun By Oasis has 11 restaurants, and serves free buffet breakfast each morning.

Does The Sens Cancun By Oasis allow pets to stay for free?

No, pets aren't allowed at The Sens Cancun By Oasis.

Does The Sens Cancun By Oasis have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Sens Cancun By Oasis?

The closest major airport to The Sens Cancun By Oasis is Cancun Intl. Airport (CUN), which is 12 mi away (19 minutes by car).

Are there rooms with balconies that I can book at The Sens Cancun By Oasis?

No, there aren't any guestrooms with balconies at The Sens Cancun By Oasis.

The Sens Cancun By Oasis Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 235 out of 617 reviews
Rating 8 - Good. 142 out of 617 reviews
Rating 6 - Okay. 109 out of 617 reviews
Rating 4 - Poor. 59 out of 617 reviews
Rating 2 - Terrible. 72 out of 617 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
The room was pristine with a tremendous ocean view. The check-in team made my arrival seamless. The Oasis Plus team made my chosen upgrades easy.
Stayed 5 nights in Oct 2025

10/10 Excellent

Fidelina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No ocean view.
Stayed 4 nights in Oct 2025

6/10 Okay

Rami

Traveled with family
Liked: Staff & service
🙂
Stayed 7 nights in Oct 2025

4/10 Poor

Brandy

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The food selection was not great. Adult pool was filthy. No room service.
Stayed 6 nights in Oct 2025

10/10 Excellent

nataliya p

Liked: Cleanliness, staff & service, property conditions & facilities
All very, very good. Thanks!!!!
Stayed 7 nights in Sep 2025

10/10 Excellent

Tatyana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our 2nd vacation We had a wonderful time at this all-inclusive resort. The food was delicious so many options to choose form and the staff very friendly all the time, they really make you feel welcome.They went out of their way to help me celebrate my birthday! The staff were all very nice, welcoming, and attentive, which made the experience even more enjoyable. I also want to thanks the concierge Kayla, she very wonderful and very friendly was hospitable and made me feel special every day I was there I will definitely be back I would definitely recommend this resort to anyone looking for a relaxing vacation .❤️
Stayed 7 nights in Sep 2025

10/10 Excellent

Robert

Stayed 1 night in Sep 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services
Stayed 4 nights in Aug 2025

10/10 Excellent

Tatyana

Stayed 9 nights in May 2025

8/10 Good

Silvia H

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los restaurantes Los Careyes, Cocoa, and White Box, and Akeru were excellent. Buffets were good. Really enjoyed the shows. We wished pools were open longer hours and available the last days we were there they were closed due to cleaning/maintenance.
Stayed 6 nights in Aug 2025

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
I had an issue when booking through 3rd party I email the resort and they helped me right away very accommodating. The pools my children loved .
Stayed 6 nights in Aug 2025

10/10 Excellent

Everol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Walberth

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 6 nights in Aug 2025

10/10 Excellent

Magda Lima

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 6 nights in Aug 2025

2/10 Terrible

Walaa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a terrible place to stay at. Staff and managers especially where useless, rude and did not help with any issues. Dirty towels. Wet floor. Long line ups for food and drinks. Even if restaurants are empty but you don’t book on your app. The night before you don’t get to eat dinner. The most pathetic system
Stayed 6 nights in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Adela

Location isn’t accurate in Expedia
Stayed 6 nights in Jul 2025

8/10 Good

YASSINE

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have enjoyed the trees and the green areas as well as the entrance of the hotel. The pool is excellent. Would like to see more music and some nice sitting areas around the pool.
Stayed 5 nights in Jul 2025

8/10 Good

Phong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Krista

Stayed 7 nights in Aug 2025

8/10 Good

lluvia

Stayed 2 nights in Jul 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

ARACELI, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I would complain about is that a lot of the food was not hot/warm enough at the buffet.
Stayed 4 nights in Jul 2025

2/10 Terrible

Christina

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite booking an upgraded room (Jr suite) at The Sens Cancun by Oasis, the hotel failed to deliver multiple key services and amenities as advertised. This includes: * A broken hot tub that was never repaired ( we did speak to guest service and advise of this)  * A broken shower ( advised guest services)  * A room without a balcony, contrary to what was promised and paid for * No room cleaning or towel service over 6 nights  * No restocking of the minibar, no water, snacks, or basics ( unable to even get water or coffee until after 7:30 am daily) * Inaccessibility to the restaurants and resort facilities despite advertised availability * Frequent broken elevators, filthy public restrooms, closed pools *misleading or conflicting staff communication ( one person in our party was told to book beds at 8am, I was told 7am only to get down at 7 and they tell us sorry we sold out at 6am. * The adult swim up bars were flooded with kids. We actually never used those pools. While the adult pool upstairs was vacant we could use those however the times of service were limited and served warm beer when opened. As well as it was secluded and no view of the ocean. These issues were not isolated incidents—they were systemic and persistent throughout the entire stay and severely impacted the quality and value of the trip. I would never stay here again or recommend. Once we checked in they no longer cared about anything as they already were paid in full.
Stayed 6 nights in Jul 2025

2/10 Terrible

Mitchell

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 6 rooms for 6 nights and walked away with 6 days of regret. One of the rooms was the Master Suite, chosen specifically for the jetted tub on the balcony — only to find out it had no hot water, making it completely unusable. Strike one. Another major reason we booked this hotel was the advertised room service. But upon check-in, we were told it didn’t exist. That’s not just disappointing — it’s flat-out false advertising. Things got worse. The dinner hall had roaches visibly running around. Coffee and bottled water weren’t available until well after 7:30am, even though the coffee shop was listed to open earlier. The swim-up bar was overrun by kids, which made the “relaxing resort” experience feel more like a poolside daycare. To top it off, the staff — from bartenders to front desk — were consistently unfriendly and unhelpful. Everything shut down by around 9 p.m., and there wasn’t even a vending machine to grab a snack. Before booking, we were told this hotel was great for large groups — we were a group of 15 — but not once were we accommodated for anything: no help booking dinners, shows, or even basic coordination. Bottom line? We wouldn’t stay here again, and we definitely don’t recommend it.
Stayed 6 nights in Jul 2025