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Recent guest reviews

Staff was very helpful and courteous. Did not like the long wait for food at the restaurant with appointments.

The place had enough options to keep me and the family satisfied. Cute shows at night (not always kid friendly). Meals were good. Drinks were abundant. Staff was always nice. Room was adequate, but bathroom needs better ventilation.

We stood at Royal Solaris for 6 days. Our first time in Mexico and we loved the experience. Everyone at Royal Solaris was so friendly, respectful, informative and very helpful. The hotel was kept very clean and smelling well. They have buffet style meals and you can also make reservations to one of their restaurants which by the way are fantastic, especially Marco Polo. There are daily shows in their small theater.

The people was ok(Staff) some very nice but some just like any other place!!!!!,But I will return there the beach was very nice and the swimming pool was very comfortable...

Absolutely no vegan options. Staff behaved as if they were being inconvenienced for the simplest as requests. Cleanliness was absolutely terrible and poorly organized

It’s nice , a little outdated but nice

Clean and great service. Food and alcohol was subpar

excellent service

Area was nice. Food at restaurants not good. Only night entertainment besides show was one woman singing every night. Resort basically closed down by 11. Beer and alcohol very low end (plus only served from 11-11)

The food was excellent and environment was clean.

Great deal for your buck. Small resort, with everything covered. Appearance, cleanliness, decent rooms, Great staff- pleasant, very attentive, responsive & fun, good food (not great but not bad at all). Drinks were okay. Definitely recommended the Royal Solaris for a quick, convenient, reasonable, pretty darn good for an all inclusive stay.

They are missing the recycling bins. Didn’t see any place to recycle. All the staff were super friendly.

I’d like everything in the hotel

The staff were very nice and accommodating. Buffet lacks variety, but the restaurants were great.

There is not much for kids to do, ages 10 and up. There’s no coffee or Ice cream stations around the property. When you get there you get bombarder with people trying to get you to buy vacation packages, I just got there I don’t even know if I like it. There’s only one place to eat and if you don’t get up at 6am you can’t make reservations for specialty dining. Also you need to get up at 6am and put your towel on a chair to hold your spot. Ridiculous! Not my favorite place and probably will not go back.

It was overall excellent except for American airlines

Most staff super friendly

Boulevard Kukulcan Km 20.5, Lote 64 Cancun QROO

Hotel highlights

  • Walking distance to El Rey Ruins
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera within a short walk of El Rey Ruins, Royal Solaris Cancun - All Inclusive is within a mile (2 km) of other popular sights such as Delfines Beach. This 4-star property welcomes guests with 299 rooms and conveniences like a marina, an outdoor pool, and free in-room WiFi.


Dining

Enjoy dining at Las Fuentes, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

Guests can expect free WiFi and 40-inch LED TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and ironing boards are other standard amenities.


Property features

Royal Solaris Cancun - All Inclusive features a marina, an outdoor pool, and a children's pool. Free valet parking is included with your stay. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, a steam room, and free WiFi in public areas.

Room options

Deal of the Day Free UpGrade Ocean View

2 Double Beds | 1 King Bed | Sleeps 3

Deluxe Lagoon Room Free Wi-Fi

2 Double Beds | 1 King Bed | Sleeps 4

Romance Package, Ocean View Free Wi-Fi

1 King Bed | Sleeps 2

Deluxe Room, Ocean View Free Wi-Fi

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Royal Solaris Cancun - All Inclusive

Everyone (45) Couples (41) Family (49)
5
Family

Staff was very helpful and courteous. Did not like the long wait for food at the restaurant with appointments.

By on Jul 24, 2022

Review comment responded on Jul 25, 2022

Thank you for taking the time to share your comments with us regarding your recent stay. Its great to read how much you enjoyed our facilities and services. We appreciate you sharing with us the things that require our attention and improvement, we have shared your comments with the departments in charge in order to verify our options and make the proper changes if possible as well as adjust our processes and improve our service. We look forward on welcoming you again soon! Best Regards, General Management

4
Family with small children

The place had enough options to keep me and the family satisfied. Cute shows at night (not always kid friendly). Meals were good. Drinks were abundant. Staff was always nice. Room was adequate, but bathroom needs better ventilation.

By on Jun 6, 2022

Review comment responded on Jun 9, 2022

Thanks for taking the time to share your comments regarding your recent stay. The feedback we receive from our guests is very special as ithelps us knwo which way we have to go to make sure our guests enjoy their vacations to the fullest.Thank you for sharing the areas of opportunity that you identified during your stay,We have shared all your feedback to the different areas for immediate actions where needed. Thanks for your feedback. Best regards, General Management

5
Everyone

We stood at Royal Solaris for 6 days. Our first time in Mexico and we loved the experience. Everyone at Royal Solaris was so friendly, respectful, informative and very helpful. The hotel was kept very clean and smelling well. They have buffet style meals and you can also make reservations to one of their restaurants which by the way are fantastic, especially Marco Polo. There are daily shows in their small theater.

By on May 15, 2022

Review comment responded on May 16, 2022

It is an honor to receive an amazing review from our valued guests and we would like to thank you. We are most delighted to know that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered. We look forward on welcoming you again soon! Best regards, General Management

4
Partner Couples

The people was ok(Staff) some very nice but some just like any other place!!!!!,But I will return there the beach was very nice and the swimming pool was very comfortable...

By on May 13, 2022

Review comment responded on May 13, 2022

Thank you for sharing your comments regarding your recent stay. We are very pleased to know that you had a fantastic vacation and enjoyed our facilities. We look forward to the opportunity to serve you again in the near future. Best Regards General management

2
Friends

Absolutely no vegan options. Staff behaved as if they were being inconvenienced for the simplest as requests. Cleanliness was absolutely terrible and poorly organized

By on May 6, 2022

Review comment responded on May 7, 2022

Thank you very much for sharing your recent experience at our hotel. We are deeply sorry to hear that we were unable to exceed your expectations during your visit. Your feedback is very valuable to us and motivates us to continue working since the most important thing for us is your satisfaction and rest. We hope to have the opportunity to welcome you again in the future to improve your perception. Best Regards General Management

4
Everyone

It’s nice , a little outdated but nice

By , from Houston on Apr 29, 2022

Review comment responded on Apr 29, 2022

Thank you for sharing your comments regarding your recent stay. We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services. We look forward to the opportunity to serve you again in the near future. Best Regards General management

4
Family

Clean and great service. Food and alcohol was subpar

By on Apr 17, 2022

Review comment responded on Apr 18, 2022

Thank you for taking the time to share your comments with us regarding your recent stay. Its great to read how much you enjoyed our facilities and services. We appreciate you sharing with us the things that require our attention and improvement, we have shared your comments with the departments in charge in order to verify our options and make the proper changes if possible as well as adjust our processes and improve our service. We look forward on welcoming you again soon! Best Regards, General Management

4
Partner Couples

excellent service

By on Apr 9, 2022

Review comment responded on Apr 9, 2022

Thank you for sharing your comments regarding your recent stay. We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services. We look forward to the opportunity to serve you again in the near future. Best Regards General management

3
Family

Area was nice. Food at restaurants not good. Only night entertainment besides show was one woman singing every night. Resort basically closed down by 11. Beer and alcohol very low end (plus only served from 11-11)

By on Apr 8, 2022

Review comment responded on Apr 8, 2022

Thanks for taking the time to share your comments regarding your recent stay. We regret not fully meeting your expectations with our services and facilities.We are very sorry to hear about your disappointments, we will keep working to improve our services and facilities. Best regards, General Management

5
Partner Couples

The food was excellent and environment was clean.

By on Apr 4, 2022

Review comment responded on Apr 4, 2022

Thank you for sharing your comments regarding your recent stay. We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services. We look forward to the opportunity to serve you again in the near future. Best Regards General management

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