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Royal Solaris Cancun Resort Marina & Spa - All Inclusive

3.5 out of 5.0

Recent guest reviews

This was a pretty resort, the staff was friendly, and the room was clean. However the food was mediocre at best. Overall it was a pleasant vacation but we probably will not visit this resort again.

The staff were friendly and it was clean but we booked for a king size bed and got two beds. the beds were uncomfortable and the food was not all that great.

It was a great experience. We had a great time and enjoyed the excellent service at the hotel. Congratulations for a job well done we will be using you again in the near future

Wonderful vacation experience. Staff was friendly and very helpful, Hotel rooms and outdoor area were very clean and well-maintained. Lots of options for meals and snacks. Breakfast buffet was especially good. I would go back any time.

Capitan Heriberto and waiter Garcia are the best, excellent customer service

My 10th trip to Cancun my first to Royal Solaris. Great experience. Lots of activities good food. Excellent service. David at Marco Polo was exceptional as was the food. Anthonie the second waiter was also great. Garcia at the buffet was very nice and helpful. My favorite was Carlos I house keeping on the first floor. The room looked great and he was very helpful extra blanket wash clothes etc. And he made up the room different every day. The entertainment staff was super entertaining through out the week The staff all seemed to enjoy their job and it showed. Can't wait to return!

Really had a great time. Very caring staff from the beginning to end.ivan was awesome and took great care of us. Cecilia,Cristian and mimsab were also awesome also best drinks ever. Waiting to go back highly recommend it.

Un hotel.bonito ,comida variada personal amable ; solo los de recepción son un poco descortez después todo en orden algo super caro es el uso de Internet tanto en áreas públicas como.en la habitación. Esto es terrible pués es la única forma de comunicación como.turista con tus familiares .

The food and drinks was horrible everything was watered down, even the juice. They have no night life, the pool and hot tub closes at 8pm. The beds are super hard. Shall I go on... Overall the view was nice and you can get some nice pictures here.

Overall a great hotel friendly staff members, great beach views. The pool was awesome as well no complaints.

Food is horrible. I don't recommend at all. Service is decent.

too much sales person bugging Stop you and spend too much time to sell you their tours when you just get from a long time flying you are so hungry and tired from flying and they push you to buy their trips.

Was changed to the next resort Grand Caribe which was good and still was able to use all the restaurants and amenities from Royal Solaris. The staff was great.. the entertainment staff really work their butts off during the day activities and then in their nightly show performances. My only complaint is the wifi... I was on the 6th floor and barely got wifi signal, only worked in the pool and reception areas.

We had a good time, and our concierge Fitz was very helpful he made our stay even better!!

We had such a great time. Hotel, beach, staff was all incredible!

We went 4 days 3 nights to Cancun, with my parents and my teenage niece. After a horrible air travel, once we got to the hotel it was smooth sailing... they have activities for any age group, the staff is professional, friendly and very hard working. I'm very satisfied with everything (food, beach, hotel, water sports, etc)

This was a beautiful resort that was always well maintained. Staff was friendly and helpful. Premises is a bit small compared to other resorts I've been to but I thought it was a plus because everything was nearby. Only complaint was that there wasn't much of a variety with food. I grew tired of eating the same stuff everyday.

everything great, however it still attracts the "adult spring breakers" that do nothing but do shot at the pool.

Had a very beautiful experience the staff and service was superb! Can't wait to visit again

Hotel Accomodations: This is an older hotel but it's not in bad shape. The bedrooms looked nice and the housekeeping was excellent! However, the beds were very hard... hotel is aware of this as they have little notes by the night tables that offer "extra comfort" for the beds. For toiletries... guess it's not a deal breaker but they have horrible shampoo... bring your own! They have scent sprays located around the lobby and most waiting areas... we found them pretty overwhelming and not pleasant. Food: at the moment of our visit the hotel was doing some remodeling... there were only three restaurants available, two buffets with the exact same menu and one "a la carte". Overall the food was good... it just seemed that it was the exact same items with just a slight variation... not much variety for dinner. Omelette and pancake stations for breakfast were nice. Pizza & sushi by the pool were great. One thing is they should improve the ventilation/extractor systems at their "Las Fuentes" buffet... you always left smelling like food and the whole walkway smelled like food. Their staff is mostly friendly and housekeeping was great. They offer night shows (which were good) and live entertainment every night... Also... this is a timeshare company so beware that upon checking in they will keep you for at least an hour trying to convince you to go to their sales thing. Overall... it's not a bad hotel, it just needs some updating.

Boulevard Kukulcan Km 20.5, Lote 64 Cancun QROO

Hotel highlights

  • Walking distance to El Rey Ruins
  • Free buffet breakfast
  • Free parking
  • Onsite dining

Located in Avenida Kukulkan within a short walk of El Rey Ruins, Royal Solaris Cancun Resort Marina & Spa - All Inclusive is within a mile (2 km) of other popular sights such as Delfines Beach. This 299-room, 3.5-star resort welcomes business and leisure travelers with a marina, a full-service spa, and 5 restaurants. It's on the beach and also near Maya Cancun Museum and Aquaworld.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11 AM. Enjoy dining at Las Fuentes, one of 5 onsite restaurants.


Rooms

All of Royal Solaris Cancun Resort Marina & Spa - All Inclusive's 299 rooms are air-conditioned and have an array of amenities, including free minibar items, coffee makers, and free bottled water. 21-inch LED TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include safes, ironing boards, and desks.


Property features

Guests of Royal Solaris Cancun Resort Marina & Spa - All Inclusive have access to a marina, a full-service spa, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle during limited hours for MXN 336 per person one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and a steam room.

Room options

Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 4

Deluxe Room, Jetted Tub, Ocean View

King 1 | Sleeps 2

Deluxe Single Room

Full 2 | King 1 | Sleeps 1

Romance Package, Ocean View

King 1 | Sleeps 2

Guest reviews for Royal Solaris Cancun Resort Marina & Spa - All Inclusive

Everyone (70) Couples (265) Business (1) Family (141) Friends (78) Other (12)
3

acceptable but not impressive

Everyone

This was a pretty resort, the staff was friendly, and the room was clean. However the food was mediocre at best. Overall it was a pleasant vacation but we probably will not visit this resort again.

By , from Ohio on Nov 2, 2017

Review comment responded on Nov 9, 2017

Thanks for taking the time to share your comments regarding your recent stay. We are very sorry our food wasn't much of your liking, we try to cater to all palates and we will keep working to improve our menus and dishes. Best regards,

3
Everyone

The staff were friendly and it was clean but we booked for a king size bed and got two beds. the beds were uncomfortable and the food was not all that great.

By on Oct 29, 2017

Review comment responded on Oct 31, 2017

Thanks for taking the time to share your comments regarding your recent stay. We appreciate your comments and your feedback that helps us deeply improve our facilities and services. Best Regards,

5

vacation

Everyone

It was a great experience. We had a great time and enjoyed the excellent service at the hotel. Congratulations for a job well done we will be using you again in the near future

By , from Houston TX on Oct 26, 2017

Review comment responded on Oct 28, 2017

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how fantastic your trip was! We'll make sure to congratulate all our staff on your behalf! We look forward on welcoming you again soon! Best Regards,

5
Everyone

Wonderful vacation experience. Staff was friendly and very helpful, Hotel rooms and outdoor area were very clean and well-maintained. Lots of options for meals and snacks. Breakfast buffet was especially good. I would go back any time.

By on Oct 23, 2017

Review comment responded on Oct 25, 2017

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how wonderful your stay was and how our staff was an important piece in making it happen. We look forward on welcoming you again in the near future! Best Regards,

4

nice hotel

Everyone

Capitan Heriberto and waiter Garcia are the best, excellent customer service

By , from Mexcio an Texas on Oct 21, 2017

Review comment responded on Oct 25, 2017

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you enjoyed the services of our staff, thanks for sharing their names! We look forward on welcoming you again soon! Best regards,

5

excellent staff

Everyone

My 10th trip to Cancun my first to Royal Solaris. Great experience. Lots of activities good food. Excellent service. David at Marco Polo was exceptional as was the food. Anthonie the second waiter was also great. Garcia at the buffet was very nice and helpful. My favorite was Carlos I house keeping on the first floor. The room looked great and he was very helpful extra blanket wash clothes etc. And he made up the room different every day. The entertainment staff was super entertaining through out the week The staff all seemed to enjoy their job and it showed. Can't wait to return!

By , from Minnesota on Oct 19, 2017

Review comment responded on Oct 25, 2017

Thanks for taking the time to share your comments regarding your recent stay. We are very happy to know after so many years you gave us an opportunity to host your vacactions and we didn't disappoint. Thanks for taking the time to share the names of the staff members who went above and beyond with their service. We look forward on welcoming you again in the near future! Best Regards,

4

colorado to cancun awesome

Everyone

Really had a great time. Very caring staff from the beginning to end.ivan was awesome and took great care of us. Cecilia,Cristian and mimsab were also awesome also best drinks ever. Waiting to go back highly recommend it.

By on Oct 11, 2017

Review comment responded on Oct 17, 2017

Thanks for taking the time to share your comments regarding your recent stay. Its wonderful to know how much you enjoyed your vacations and had a fantastic time, thanks for pointing out how wonderful our staff is. We look forward on welcoming you again soon! Best Regards, General Management

2

the pits...

Everyone

The food and drinks was horrible everything was watered down, even the juice. They have no night life, the pool and hot tub closes at 8pm. The beds are super hard. Shall I go on... Overall the view was nice and you can get some nice pictures here.

By , from Philadelphia on Sep 28, 2017

Review comment responded on Oct 3, 2017

The feedback we receive help us to identify the areas from our services that recquire the most from our attention, giving us the opportunity to address any special situations immediately and therefore, improving the quality of our services. This is all done keeping in mind your satisfaction at all times. Best Regards,

5

pretty good hotel for the price

Everyone

Overall a great hotel friendly staff members, great beach views. The pool was awesome as well no complaints.

By , from new jersey on Sep 23, 2017

Review comment responded on Sep 25, 2017

Thanks for taking the time to share your comments regarding your recent stay. Its great to know your stay was awesome and you enjoyed our pool, service and beach views. We look forward on welcoming you again soon! Best Regards,

2
Everyone

Food is horrible. I don't recommend at all. Service is decent.

By on Sep 12, 2017

Review comment responded on Sep 15, 2017

Thanks for your comments. We will keep working to improve our facilities and services. Best regards,