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Royal Solaris Cancun Resort Marina & Spa - All Inclusive

3.5 out of 5.0

Recent guest reviews

The staff at this hotel is great. Always friendly and helpful. The food however is not good at all. The only thing I had during our week long stay that was good were the pancakes in the morning. The rest of the buffet actually looked unappetizing and did not taste good at all. By the end of our trip, most of our group (25 of us) were going out to eat, which sucks when you pay for an all inclusive resort! Room was always cleaned nicely, but the beds were extremely uncomfortable (hard, I could feel the springs!). We booked our excursions right at the hotel which was really nice. I would not stay here again unless the food was improved alot!

Hotel and pool was nice however the pool bar closed at 6pm, leaving one bar inside the hotel you would have to go to. Although "all-inclusive", food was not available at all hours and the food was horrible. They also did not have room service. The beds are extremely hard and very uncomfortable. Pools were nice but water too warm for the hot/humid weather.

The beach was exquisite, without a doubt. The pools were all good for a relaxing float, and the large hot tub was nice after swimming in the surf. The rooms were pretty good- a couple broken drawers, and lots of wind noise from the AC escaping through the sliders to the balcony, which was easily resolved with a towel on the floor. The balcony of our suite was great. Breakfasts were good (loved the omelet station), buffet lunches were okay (but really liked the pizza and sushi from by the pool), and dinners were great- we ate at Marco Polo every night- service and food were fantastic (highly recommended). Wasn't crazy about being prodded to listen to a time share presentation at least once a day (there are time share sales people in key areas of the building- including upon check in- they're on you as soon as you walk in the door), but after a couple days of saying "no thanks" they stopped trying quite as hard (and they were all very pleasant). Liquor was plentiful and easy to get- and I know its all inclusive, but I liked to leave a dollar for every service interaction (more at Marco Polo- it was worth it). There are plenty other fancier places that cost more, but for the money this was great, and I highly recommend it. My 15 year old also enjoyed it, and our 18 year old absolutely loved it (and took full advantage of his legal status in Cancun). Built in entertainment at night was nice (not exactly broadway- more like a cruise, but it was fun). Staff was all good.

I booked king bed was given two doubles, pool was dirty. Foods was almost the same everyday, lunch leftovers were used at dinner. All of my family got sick vomiting and diarrhea

MY EXPERIENCE WAS EXCELLENT, NICE HOTEL CLOSE TO THE SEA, WITH A STAFF EXCELLENT, NICE INSTALATION, GREAT FOOD AND BEVERAGES, CLEAN ROOMS, EXCELLENT SHOW AT NIGTH, GOOD ATTRACTION AND ACTIVITIES

So my boyfriend and I were really excited about this hotel. We had got the romance package and our room came decorated with rose petals and a complimentary bottle of champagne. This was my graduation gift and my first time out of the country so we planned to to have a really good time. Our first day straight off the flight we went into the hotel and got dressed in our swimsuits we had already began drinking a few beers and one bottle of champagne down. We head down to the swim up bar to get food and more drinks. Long story short, I got reallly drunk and fell and busted my lip......blood everywhere. A few of the male workers tried to help me up and put me in a wheel chair to "help me" my boyfriend was still in the pool while all of the commotion was going on (he was drunk as well). So they were trying to take me somewhere and not let him come in which he got really upset so the male staff tackled him the ground and got him arrested. My boyfriend was arrested in MEXICOOOOO. Long story short the hotel stole our go pro camera and kicked us out. My boyfriend suffered a broken wrist and other bruises and scratches at the hands of the police and his gold chains were also stolen. I had to ay 350USD to bail him out and then the hotel would not let us reenter. Im pretty sure things like this happen all the time but for them to get him arrested and kick us out was over the top. I DON'T RECOMMEND THIS HOTEL FOR ANYONE WHO LIKES TO DRINK AND HAVE A GOOD TIME AND WANTS TO PROTECT.

If you are going to Cancun to get the Mexican Food, the Mexican Culture, the Mexican alcoholic drinks, choose one of the other locations... the food here is terrible, not even mexican food. I did two excursions and they provided authentic mexican food... this is ALL FROZEN FOOD, burgers come in wrappers and they literally unwrap them in front of you... the "a la carte" dinner options serve food the literally fits in the size of your hand. "all inclusive resort" haha it includes water downed drinks, cheap vodka/liquor, and wait if you go to the a la carte restaurants you have to pay extra for the certain wines, food platters, and desserts... but DONT WORRY they will charge it to your room. We needed to print out some confirmations for one of our excursions that we bought on site, $6 dollars for 15 minutes of internet use to print out the documents. They only had one swim up bar in the pool, and again drinks were terrible! So disappointed, pay to go to another location, GR Solaris is much better fit! No entertainment at the pool, no night life inside the hotel, everything is extra charge, drinks are bad, frozen food, no authenticity... we were not the only family that was disappointed, many walked out when they saw wine and some shrimp/steak platters ran an extra charge. Thank you Solaris for making my stay a terrible one. I'm glad I took two excursions and got real mexican food, and real mexican culture.

The hotel and staff were very good excellent cleanliness in the hotel very we'll mannered staff and very good service. The night shows were good and entertaining, in overall I'll recommend this hotel to anyone and everyone I know thanks Royal Solaris

The best vacations!! The hotel is fantastic the food is delicious and the staff make you feel in home... Thank You

My overall experience with Royal Solaris is a good one. I would definitely recommend this resort to my family and friends. The only thing that I was not pleased with was that they could not offer late checkout. Checkout is at 11 am and that was early for us because our flight didn't leave until 4:45. The resort did hang on to our luggage for us though while we enjoyed a little more time on the beach.

This was a trip for my parents and they had the best experience of their life. The hotel was beautiful and the service was excellent.

I stayed in the connected hotel, GR Caribe, not the Royal. You have access to the Royal amenities. The whole place is very clean, my room was very comfy. The food is excellent for an 'all-inclusive' and they serve good tequila. The nightly show is nice. You get out of it what you put in... go with a good grateful attitude, and you'll love your stay. If you expect the Ritz, perhaps stay there instead. Karina, the entertainment director, was hilarious and made the stay a lot of fun.

It was a wonderful experience the staff was very friendly lovely pools and beautiful beach

Overall had a great experience at this hotel. The food was the only thing I wish they had better choices of.

Very helpful staff, friendly and knowledgeable! Beautiful location, right on the beach!

The food staff are great ..... concierge had attitudes when asked questions that I was not understanding and if you told them your problem 9 time and out of 10 they Brush you off they didn't give u an explanation. Only response is that's how it is or that's the rules The food should be 24 hours for people who go out in the night time ... by 10-11 everything shutting down and the night time entertainment is kind of outdated overall it's really small and the inside is gloomy

They overbooked and tried to tell us that they did not have room for us and were very rude the entire time. They ended up sending half our group to a different resort and promised that we could intermingle between the two but we would constantly get kicked out of the other and were not able to spend time with our friends.

1st.... Hotel was clean and right on the beach...... Couple of things that disappointed me... Hotel staff ALWAYS trying to persuade you into taking a presentation for time share. (I told you once I wasn't interested, now leave me alone.... )Only draft beer... and the plastic glasses they serve them in was like 6oz... by the time you order a beer, walk out to the beach, its time to walk back for another.... No service on the beach area.... I would recommend this hotel and I prob would stay here again, but only If I got a Great Deal..... 3 out of 5 Stars.....

Royal Solaris was great besides the wifi. We had to pay for wifi and my phone never worked. I asked twice and was giving a code but still the wifi only worked in the lobby. I was never in the lobby.

Beautiful spot on the beach. We are beach people so we spend a lot of time on the beach. Walking, swimming & sunbathing. Great service even from our lounge chair on the beach. Lots of activities to watch or participate in at the pool during the day, shows every night, & music in the bar with dancing. The food displays are great and is always good! Temperature was in the mid 80's every day for our 10 day stay- could not ask for better.

Boulevard Kukulcan Km 20.5, Lote 64 Cancun QROO

Hotel highlights

  • Walking distance to El Rey Ruins
  • Free buffet breakfast
  • Free parking
  • Onsite dining

Located in Avenida Kukulkan within a short walk of El Rey Ruins, Royal Solaris Cancun Resort Marina & Spa - All Inclusive is within a mile (2 km) of other popular sights such as Delfines Beach. This 299-room, 3.5-star resort welcomes business and leisure travelers with a marina, a full-service spa, and 5 restaurants. It's on the beach and also near Maya Cancun Museum and Aquaworld.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11 AM. Enjoy dining at Las Fuentes, one of 5 onsite restaurants.


Rooms

All of Royal Solaris Cancun Resort Marina & Spa - All Inclusive's 299 rooms are air-conditioned and have an array of amenities, including free minibar items, coffee makers, and free bottled water. 21-inch LED TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include safes, ironing boards, and desks.


Property features

Guests of Royal Solaris Cancun Resort Marina & Spa - All Inclusive have access to a marina, a full-service spa, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle during limited hours for MXN 336 per person one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and a steam room.

Room options

Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 4

Deluxe Room, Jetted Tub, Ocean View

King 1 | Sleeps 2

Deluxe Single Room

Full 2 | King 1 | Sleeps 1

Romance Package, Ocean View

King 1 | Sleeps 2

Guest reviews for Royal Solaris Cancun Resort Marina & Spa - All Inclusive

Everyone (50) Couples (265) Business (1) Family (141) Friends (78) Other (12)
3

nice location....

Everyone

The staff at this hotel is great. Always friendly and helpful. The food however is not good at all. The only thing I had during our week long stay that was good were the pancakes in the morning. The rest of the buffet actually looked unappetizing and did not taste good at all. By the end of our trip, most of our group (25 of us) were going out to eat, which sucks when you pay for an all inclusive resort! Room was always cleaned nicely, but the beds were extremely uncomfortable (hard, I could feel the springs!). We booked our excursions right at the hotel which was really nice. I would not stay here again unless the food was improved alot!

By , from Chula Vista, CA on Jul 10, 2017

Review comment responded on Jul 14, 2017

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how you found the service of our staff to be fantastic, we appreciate the recognizition and will be very happy to share it with all of them. Regarding the mattress, please consider it depends a lot on everyone's likings, however we do have mattress toppers in order to make the bed softer and all our guests can enjoy their sleep. Our buffets and restaurants try to have as much variety as we can, as we have themed nights and try to cater to all palates, our Chefs are continously working on new dishes and menus, we are very sorry you didn't enjoy the food, but we will keep working to improve at all times, we appreciate the feedback. We would love for you to give us another opportunity, please don't hesitate to contact us for any pre-arrival arrangements. Best Regards,

2

close to beach

Everyone

Hotel and pool was nice however the pool bar closed at 6pm, leaving one bar inside the hotel you would have to go to. Although "all-inclusive", food was not available at all hours and the food was horrible. They also did not have room service. The beds are extremely hard and very uncomfortable. Pools were nice but water too warm for the hot/humid weather.

By on Jul 7, 2017

Review comment responded on Jul 11, 2017

Thanks for taking the time to share your comments regarding your recent stay. We're always eager to hear what our guests have to say about their experience, learning from their feedback and addressing timely all of the negative aspects, always looking forward to your complete satisfaction as a guest. We appreciate all your feedback! Best regards,

4

worth doing

Everyone
At Royal Solaris Fly Boarding at Aqua World From our balcony

The beach was exquisite, without a doubt. The pools were all good for a relaxing float, and the large hot tub was nice after swimming in the surf. The rooms were pretty good- a couple broken drawers, and lots of wind noise from the AC escaping through the sliders to the balcony, which was easily resolved with a towel on the floor. The balcony of our suite was great. Breakfasts were good (loved the omelet station), buffet lunches were okay (but really liked the pizza and sushi from by the pool), and dinners were great- we ate at Marco Polo every night- service and food were fantastic (highly recommended). Wasn't crazy about being prodded to listen to a time share presentation at least once a day (there are time share sales people in key areas of the building- including upon check in- they're on you as soon as you walk in the door), but after a couple days of saying "no thanks" they stopped trying quite as hard (and they were all very pleasant). Liquor was plentiful and easy to get- and I know its all inclusive, but I liked to leave a dollar for every service interaction (more at Marco Polo- it was worth it). There are plenty other fancier places that cost more, but for the money this was great, and I highly recommend it. My 15 year old also enjoyed it, and our 18 year old absolutely loved it (and took full advantage of his legal status in Cancun). Built in entertainment at night was nice (not exactly broadway- more like a cruise, but it was fun). Staff was all good.

By , from Hingham, MA on Jul 1, 2017

Review comment responded on Jul 8, 2017

Thanks for taking the time to share your comments regarding your recent stay. We are glad you vacations were fantastic! pictures lok great and its always nice for us to know when our guests enjoy their vacations so much! We know there is still a long way to go and lots of room for improvement, we will keep working and hope to have you back soon! Best Regards,

1
Everyone

I booked king bed was given two doubles, pool was dirty. Foods was almost the same everyday, lunch leftovers were used at dinner. All of my family got sick vomiting and diarrhea

By on Jun 27, 2017

Review comment responded on Jun 30, 2017

We want to thank you for reaching out to us with this situation, we are very sorry your stay wasn't pleasant and you had this incidents, we can assure you the process of preparation of our food is certified under the standards of hygiene required and the variety of food that each restaurant has is different for lunch and dinner and none of them is reused since its elaboration is performed separately, we are very sorry you got the impression of us recycling the food, we would've appreciated if you would've reached out to us in the time your niece and you got sick we have medical service on site and provide you the attention you needed as well as showed you our hygiene standars and processes. Regarding the bed assignment, it is based on availability we are very sorry we couldn't fulfill yours, we appreciate your comments therefore we can be able to provide our guests more options when we aren't able to have the requested beds. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better. Best Regards,

5

nice hotel, very quiet to rest with family!!!!

Families

MY EXPERIENCE WAS EXCELLENT, NICE HOTEL CLOSE TO THE SEA, WITH A STAFF EXCELLENT, NICE INSTALATION, GREAT FOOD AND BEVERAGES, CLEAN ROOMS, EXCELLENT SHOW AT NIGTH, GOOD ATTRACTION AND ACTIVITIES

By , from TAMPA, FLORIDA on Jun 11, 2017

Review comment responded on Jun 15, 2017

We appreciate the time you took to share your comments regarding your recent stay. We are very happy you had an excellent experience and enjoyed the facilities, food, beverages and the service from our staff! We look forward on welcoming you again soon! Best Regards,

1

dont stay hereeeee!!!!!!!!!

Everyone

So my boyfriend and I were really excited about this hotel. We had got the romance package and our room came decorated with rose petals and a complimentary bottle of champagne. This was my graduation gift and my first time out of the country so we planned to to have a really good time. Our first day straight off the flight we went into the hotel and got dressed in our swimsuits we had already began drinking a few beers and one bottle of champagne down. We head down to the swim up bar to get food and more drinks. Long story short, I got reallly drunk and fell and busted my lip......blood everywhere. A few of the male workers tried to help me up and put me in a wheel chair to "help me" my boyfriend was still in the pool while all of the commotion was going on (he was drunk as well). So they were trying to take me somewhere and not let him come in which he got really upset so the male staff tackled him the ground and got him arrested. My boyfriend was arrested in MEXICOOOOO. Long story short the hotel stole our go pro camera and kicked us out. My boyfriend suffered a broken wrist and other bruises and scratches at the hands of the police and his gold chains were also stolen. I had to ay 350USD to bail him out and then the hotel would not let us reenter. Im pretty sure things like this happen all the time but for them to get him arrested and kick us out was over the top. I DON'T RECOMMEND THIS HOTEL FOR ANYONE WHO LIKES TO DRINK AND HAVE A GOOD TIME AND WANTS TO PROTECT.

By , from Brooklyn, NY on Jun 10, 2017

Review comment responded on Jun 15, 2017

Thanks for taking the time to share your comments regarding your stay. We are very sorry about all the situation, but to make it clear your boyfriend was very violent and disrespectful to our staff, you think we needed to wait until he hit anybody of us in order to kick him out? We thought it was better to kick him out since the moment he started being agressive and avoide more violence if not to our staff members it could've been a guest too. We are very sorry but we are a 100% family hotel, and we can't allow this type of behavior in our premises. Best Regards,

2

invest in another location

Everyone

If you are going to Cancun to get the Mexican Food, the Mexican Culture, the Mexican alcoholic drinks, choose one of the other locations... the food here is terrible, not even mexican food. I did two excursions and they provided authentic mexican food... this is ALL FROZEN FOOD, burgers come in wrappers and they literally unwrap them in front of you... the "a la carte" dinner options serve food the literally fits in the size of your hand. "all inclusive resort" haha it includes water downed drinks, cheap vodka/liquor, and wait if you go to the a la carte restaurants you have to pay extra for the certain wines, food platters, and desserts... but DONT WORRY they will charge it to your room. We needed to print out some confirmations for one of our excursions that we bought on site, $6 dollars for 15 minutes of internet use to print out the documents. They only had one swim up bar in the pool, and again drinks were terrible! So disappointed, pay to go to another location, GR Solaris is much better fit! No entertainment at the pool, no night life inside the hotel, everything is extra charge, drinks are bad, frozen food, no authenticity... we were not the only family that was disappointed, many walked out when they saw wine and some shrimp/steak platters ran an extra charge. Thank you Solaris for making my stay a terrible one. I'm glad I took two excursions and got real mexican food, and real mexican culture.

By , from New York NY on May 30, 2017

Review comment responded on Jun 4, 2017

We appreciate you taking the time to review your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. Rest assured that we have shared your feedback with the corresponding departments and we're taking the necessary measures to improve future guests' experiences. We always encourage our guests to let us know of any needs or issues that they may encounter during their stay. We want to make sure our guests have the very best vacation experience possible, we tried reaching out for you and left you a message in your room but weren't lucky enough to find you and find a solution to this situation. We appreciate the feedback. Best Regards,

5

excellent hotel and area

Everyone

The hotel and staff were very good excellent cleanliness in the hotel very we'll mannered staff and very good service. The night shows were good and entertaining, in overall I'll recommend this hotel to anyone and everyone I know thanks Royal Solaris

By on May 23, 2017

Review comment responded on May 25, 2017

Thanks for your comments and your pictures as well! We are very happy to know how much you enjoyed your stay and had an excellent vacation! We appreciate the recommendations! Hope to have you back soon! Best regards,

5

beautiful! fantastic!! love it!

Everyone

The best vacations!! The hotel is fantastic the food is delicious and the staff make you feel in home... Thank You

By , from Texas on May 20, 2017

Review comment responded on May 23, 2017

Thanks you for your great comments! Its wonderful reading how your vacations where the best! We look forward on welcoming you again soon! Best Regards,

4
Everyone

My overall experience with Royal Solaris is a good one. I would definitely recommend this resort to my family and friends. The only thing that I was not pleased with was that they could not offer late checkout. Checkout is at 11 am and that was early for us because our flight didn't leave until 4:45. The resort did hang on to our luggage for us though while we enjoyed a little more time on the beach.

By on May 16, 2017

Review comment responded on May 23, 2017

Thanks for taking the time to share your comments regarding your recent stay. We are very happy to know you had a nice time and enjoyed the facilities and services. Regarding late check out, we try our best to fulfill all requests but sometimes if the hotel is too full we have to have the rooms ready for the guests arriving on that day as well, our bellboys hold onto your luggage and there is also a hospitality room in case you want to stay in the pool a little longer, we are very sorry! We hope to have the opportunity to host your vacatins again in the near future! Best Regards,