Deluxe Lagoon Room Free Wi-Fi
Full 2 | King 1 | Sleeps 4
from $248
Royal Solaris Cancun Resort Marina & Spa - All Inclusive
4.0 out of 5.0
Boulevard Kukulcan Km 20.5, Lote 64,
Cancun,
QROO
1-844-663-2269
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Royal Solaris Cancun Resort Marina & Spa - All Inclusive
4.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 682 reviews
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Recent guest reviews
Great service the staff is very pleasant. Kids friendly they will go above and beyond to to make sure that you are happy.
The property was not huge which was nice because our group could easily find each other. It was right on the beach. If you have kids then they will have so much to do, its a very family friendly resort. The pool bar is amazing. If you have a person in a wheelchair, they do have ramps that access everything but they are quite steep. All of the rooms they let guests stay in have been remodeled and they are very nice. Its not a fancy resort by any means, but its not run down either. Right in the middle.
No where did it say that this resort was under construction, which was very aggravating to me. There was only one sit down restaurant, which was not very good. Close to a third of the resort was closed, including another restaurant. The buffet they had was absolutely disgusting. Most of the food was not even edible. It was probably 90 degrees in the hallways for your room, no air conditioning. Also, I found mold in our room and a few light bulbs were out. The employees were very lazy and were not willing to wait on us at the bars. Also, the cleaning people went through all of my bags and stole an electronic device from me. I am very disappointed with the service that I have received from the hotel and Orbitz.
Overall stay and food. Staff was excellent. Room was nice really enjoyed
Costumer service was great I had a really great time felt safe food was good buffet was good everything about it I loved
Everything was perrfect me and my husband and kids loved jt
The food was not the best was trying to get upsold as a check in process did not enjoy that
Staff was amazing. Everything was beautiful and over the top.
The facility was clean and service staff were very friendly. The staff there to tell you about the amenities at the property only wanted to sell you a timeshare and if you weren't interested you didn't exist to them. Although i know this resort is moderately priced, i still felt like the food and ALL drinks could have been alot better....the food options are not accommodating to everyone and tasted pretty bad.
Buffet was very good.. Varieties of food... Service outside in pool area is over at 5 that is too early for people who are on vacation.. Pool and hot tub also closed at 8.. These should be open later for guests
Food and bars by the beach. Staff was very attentive and friendly at all times
I liked that everything was accessible and the staff was very friendly and willing to serve and help. I didn't like the soliciting for membership.
Nightly shows were excellent and recently upgraded rooms, great restaurants at Caribe Solaris offset by poor WIFI
Very nice and polite staff. I think the food should be more traditional to Mexican cuisine
It went over my expectations. Service, food, property, and amenities were great.
Excellent nightly entertainment! Great relaxing atmosphere. The Spa was amazing!! Leo and Zuty gave the best massages ever!!
The staff is awesome! Beautiful property!! Lots of activities!.. The food on the buffet could use some help, or it could have been me not liking the spices they use. But, there is plenty of other food available here! ..My most disappointing thing here, was a staff member employed by Orbitz at Royal Solaris, not being available to set my time for pick up to the airport! His name was Alejandro,..he yelled at me, I mean a angry yell. Another customer also , told me he had done this to her too! that is unacceptable!
Hotel highlights
- Walking distance to Delfines Beach and El Rey Ruins
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in Zona Hotelera, Royal Solaris Cancun Resort Marina & Spa - All Inclusive is a leisurely stroll from popular sights such as Delfines Beach and El Rey Ruins. This 299-room, 4-star property welcomes business and leisure travelers with a marina, a full-service spa, and 5 restaurants.
Dining
Enjoy dining at Las Fuentes, one of 5 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
Rooms
Guests can expect to find free WiFi and 40-inch an LED TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, free bottled water, and a safe.
Property features
Guests of Royal Solaris Cancun Resort Marina & Spa - All Inclusive have access to a marina, a full-service spa, and an outdoor pool. You can take advantage of free valet parking if you drive. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a steam room.
Guest reviews for Royal Solaris Cancun Resort Marina & Spa - All Inclusive
Family with small children
Great service the staff is very pleasant. Kids friendly they will go above and beyond to to make sure that you are happy.
Families
The property was not huge which was nice because our group could easily find each other. It was right on the beach. If you have kids then they will have so much to do, its a very family friendly resort. The pool bar is amazing. If you have a person in a wheelchair, they do have ramps that access everything but they are quite steep. All of the rooms they let guests stay in have been remodeled and they are very nice. Its not a fancy resort by any means, but its not run down either. Right in the middle.
Review comment
General Management responded on Jun 18, 2019
Dear RVA, Thank you for sharing your experience with us! Its fantastic reading how much you and all the family enjoyed our facilities and services. We look forward on welcoming you again soon! Best Regards,
Partner
Couples
No where did it say that this resort was under construction, which was very aggravating to me. There was only one sit down restaurant, which was not very good. Close to a third of the resort was closed, including another restaurant. The buffet they had was absolutely disgusting. Most of the food was not even edible. It was probably 90 degrees in the hallways for your room, no air conditioning. Also, I found mold in our room and a few light bulbs were out. The employees were very lazy and were not willing to wait on us at the bars. Also, the cleaning people went through all of my bags and stole an electronic device from me. I am very disappointed with the service that I have received from the hotel and Orbitz.
Review comment
General Management responded on Jun 18, 2019
Dear Daniela, We are truly sorry to hear how you didn't enjoy your stay with us. It is a serious accusation to say our staff stole any item, we have a protocole and forms to fill in order to go through an investigation when our guests while here report this situations. On the other hand, due to the renewal of one of our restaurants we are offering full access to our next door hotel with 3 additional restaurants for you to enjoy without any additional charge, our staff at check in provides this information in order for our guests to have all of the options and can truly enjoy their stay, please accept our apologies if we didn't provide you all this information, we would have wished for you to approach our Guest service Coordinators in order to give you solutions at the moment. Best regards,
Families
Overall stay and food. Staff was excellent. Room was nice really enjoyed
Review comment
General Management responded on Jun 14, 2019
Thank you for sharing your comments with us! We look forward on welcoming you again soon! Best Regards,
Partner
Couples
Costumer service was great I had a really great time felt safe food was good buffet was good everything about it I loved
Review comment
General Management responded on Jun 11, 2019
Thank you for sharing your experience with us. Its a pleasure reading how much you enjoyed our services and had a fabolous time! We look forward on welcoming you again soon! Best Regards,
Families
Everything was perrfect me and my husband and kids loved jt
Review comment
General Management responded on Jun 5, 2019
Thank you for taking the time to share your comments regarding your recent stay. Its fabolous reading how much you and your family enjoyed everything! We look forward on welcoming you again soon! Best regards,
Everyone
Review comment
General Management responded on Jun 4, 2019
Thank you for evaluating us! We look forward on welcoming you again soon! Best regards,
Partner
Couples
The food was not the best was trying to get upsold as a check in process did not enjoy that
Review comment
General Management responded on May 30, 2019
Thank you for sharing your comments with us. We regret not meeting your expectations, please accept our apologies for our Concierge services, we have shared your comments with that department in order to improve our services. Best regards,
Partner
Couples
Staff was amazing. Everything was beautiful and over the top.
Review comment
General Management responded on May 22, 2019
Thank you for your lovely comments! Its fabolous reading how we exceeded your expectations! Please come back and visit us soon! Best Regards,
Everyone
Review comment
General Management responded on May 20, 2019
Thank you for evaluating us! We look forward on welcoming you again soon! Best regards,
Royal Solaris Cancun Resort Marina & Spa - All Inclusive
Boulevard Kukulcan Km 20.5, Lote 64, Cancun, QROO 77500Hotel Amenities
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Dear Yary, Thank you for taking the time to share your comments with us regarding your recent stay. Its fabolous reading how much you enjoyed our service and we will look forward on welcoming you again soon! Best regards,