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Grand Oasis Cancun All Inclusive

3.5 out of 5.0

Recent guest reviews

Si lo que buscas es diversion a lo grande, este es tu hotel...

Very loud music late at night, hard to get security to do anything about it. Towel booth closed middle of tha day.

Hotel was not clean and very run down. Vents and ducts all over hotel was very dirty. Some restaurants and bars had a horrible smell upon entrance which we had to immediately walk back out. Room and room facilities was just as old and not maintained. Hotel has no service. Bars are all very far from beach or where you want to be. There are no servers walking around pool or beach to serve. Because you’ve already paid and it’s all inclusive there was no interest on their part to service customer. Lastly hotel advertised mid to high end liquor products but only serve them at dinner in two locations only. All other spots are total bottom shelf quality. It was an all inclusive nightmare.

All inclusive is a lie. Bar service was terrible. Rooms were old. Common areas smelled bad

If your goal is to go to a place for the sole purpose of drinking and partying without any regard for being in a "nice" hotel then this might work. I put that we needed an extra bed when I booked it, the bed wasn't there. I had to call twice to get them to bring one. The shower was broken, I had to call 4 times to get them to finally come. The rooms look like they are from the 90s. The grounds and pool are nice, the beach is nice. We booked an all inclusive resort and then discovered when we got there they had different colored bands that allowed you to access different areas, bars and restaurants... this is crap. I can understand having bands for accessing adult only areas but individual bars?? The check in process was painfully slow (~35 minutes). I would not recommend this hotel and for sure won't be going back.

The bad experience I had in my whole life ! The bad experience in my whole life

Room had a leak. Smelled like damp. No bar service by the beach. No A C in lobby area. Physical activities and crew delivering them was great. Staff members very friendly.

The staff, the room, restaurants, in house entertainment, all top quality. Hotel hosts and staff very polite and service oriented.

1.5 hour wait to check in. Air conditioning in room didnt work, called front desk to fix, never responded after repeated requests. Pick another place instead of this one.

Staff wasn't that friendly and VERY greedy for tips. You'll be treated like second class citizen if you don't.

The AC in the room didn't work. Once the party is over, it's hard to get water. The concierge said to call room service but they wouldn't answer till the next morning. Once they answered, they didn't bring the water till they cleaned the room. Luckily I asked for 6 bottles. From then on out they kept my room stocked with 6-8 bottles. Other than that, it's a really fun resort with a lot of things to do. 3 days was not enough for us.

I found roaches in my room. I called housekeeping to report it but no one came to resolve the issue

My husband and I booked this trip just to relax and get away from the hustle of NYC. Although we enjoyed ourselves (we always do) there were so many things wrong with this hotel. We checked in after 3 and were told our room wasn't ready, they didn't even offer to check our bags, just sent us away. We came back when they told us to, and the room still wasn't ready so they moved us rooms which resulted in us not getting the ocean view we booked. We didn't even complain because we just wanted to get to the room. The staff was rude, they make you feel like you're not allowed anywhere or your inconveniencing them, even though it's an all inclusive. The food was TERRIBLE. Although we found a nice spot across the street called Blue Gecko, but still we shouldn't have to go out and spend money on food when you pay for an all inclusive. The only nice people there were the bartenders and some of the wait staff at the restaurants. Overall, we had a nice time because we swam in the pool and drank all day, but I'm sure there are plenty of other all inclusives that have the same deal and are much more friendly and accommodating. Would not recommend anyone to stay here.

It's an old property that shows it's age. The food was terrible. We ate off property for almost every meal. The alcohol selection was bottles of liquor I have never heard of. The rooms were old and the A/C mostly didn't work, neither did our safe or fridge. It's completely over sold as an all inclusive luxury property and its very far from that. But you get what you pay for so just know there is a reason it's so inexpensive to stay there.

No personal touch, Resort is so big with so many people unlike other smaller Resorts where the staff remembers you or your name; not the case here. The food and room alone are a bargain for the price if you snag it for a good rate. Beach is prime location but don't go here for peace and quite.

This place is terrible. Check in took forever as other reviews have mentioned. Get to the room and no ac. The entire trip. They could care less and didn't help with this. The food is terrible. We didn't find one decent restaurant. We ate at the blue gecko across the street for breakfast two days. Good breakfast burritos across the street, not here. Two double beds was two mattresses pushed together. There was no fitted sheet on the bed and you could see all the stains on the mattress. The beach on this portion of Cancun sucks. Lots of seaweed. It's also built up and the current makes it too strong to swim in. Basically don't stay here. I've stayed at Hyatt Ziva last year and it was awesome. Beautiful beach, pools, food and rooms. You won't get that here so keep looking

Huge lines at every restaurant. Wait time defeats the purpose of vacationing at this location.

The hotel had a nice beach, clean rooms, kind staff and good entertainment. However the Piyramid where the main shows are presented is so hot it is difficult to sit throu a show. The restaurants close early and are average at best. This is a budget hotel for those who are ok with jr high sports teams cutting you off in lines and corridors, or mannerless adults who otherwise never get out of the house doing the same. Too crowded and low end guests.

I was very disappointed In the hotel PERIOD!Check-in took so long, Food was disgusting.Drinks were pretty gross. Everywhere seemed flooded. Ice machine was broken! AC in room didn't seem like it was working and it was leaking! The only good part the staff was very friendly!

This is our second year staying at this hotel and they impress us even more every time. It's a great place for a family vacation. We love it!

Blvd. Kukulcan, Km. 16.5 Cancun QROO

Hotel highlights

  • Free breakfast
  • Onsite dining
  • Spa
  • Golf course

Located in Hotel Zone, Grand Oasis Cancun All Inclusive is within 2 miles (3 km) of popular attractions such as Delfines Beach and El Rey Ruins. This 1320-room, 3.5-star resort welcomes business and leisure travelers with a golf course, a full-service spa, and a casino. It's on the beach and also a short walk from Maya Cancun Museum and Aquaworld.


Dining

Free breakfast is included with your stay and awaits you each morning from 7 AM to 12:30 PM. There are ample dining options with 18 onsite restaurants, including Hippie Chic Grill, which specializes in barbecue. You can sip a beverage at the 2 coffee shops/cafés.


Rooms

Grand Oasis Cancun All Inclusive's 1320 air-conditioned rooms provide minibars and phones. Guests can expect WiFi and 42-inch flat-screen TVs with cable channels. Free toiletries are also included.


Property features

Grand Oasis Cancun All Inclusive features a golf course, a full-service spa, and a casino. There's onsite parking for a fee and an area shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, an outdoor pool, and a fitness center.

Guest reviews for Grand Oasis Cancun All Inclusive

Everyone (81) Couples (134) Business (2) Family (77) Other (23) Friends (62)
3

return visit

Everyone

Very loud music late at night, hard to get security to do anything about it. Towel booth closed middle of tha day.

By , from edmonds on Apr 14, 2018

Review comment responded on Apr 14, 2018

Dear Paivi, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,

1

bad experience

Everyone

Hotel was not clean and very run down. Vents and ducts all over hotel was very dirty. Some restaurants and bars had a horrible smell upon entrance which we had to immediately walk back out. Room and room facilities was just as old and not maintained. Hotel has no service. Bars are all very far from beach or where you want to be. There are no servers walking around pool or beach to serve. Because you’ve already paid and it’s all inclusive there was no interest on their part to service customer. Lastly hotel advertised mid to high end liquor products but only serve them at dinner in two locations only. All other spots are total bottom shelf quality. It was an all inclusive nightmare.

By , from Miami,FL on Apr 4, 2018

Review comment responded on Apr 4, 2018

Dear Greg, We do appreciate all of your comments and we are truly sorry that we were not able to meet your expectations. We would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Hopefully you can give us another opportunity to welcome you again expecting to improve your perception of our service. Best regards,

1
Everyone

All inclusive is a lie. Bar service was terrible. Rooms were old. Common areas smelled bad

By , from Miami,FL on Apr 3, 2018

Review comment responded on Apr 5, 2018

Dear Guest, We would like to thank you for taking the time to give us your opinion about your experience. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. All your comments are fully considered in order to improve our range of services and facilities. Kind regards,

3

dated party hotel

Everyone

If your goal is to go to a place for the sole purpose of drinking and partying without any regard for being in a "nice" hotel then this might work. I put that we needed an extra bed when I booked it, the bed wasn't there. I had to call twice to get them to bring one. The shower was broken, I had to call 4 times to get them to finally come. The rooms look like they are from the 90s. The grounds and pool are nice, the beach is nice. We booked an all inclusive resort and then discovered when we got there they had different colored bands that allowed you to access different areas, bars and restaurants... this is crap. I can understand having bands for accessing adult only areas but individual bars?? The check in process was painfully slow (~35 minutes). I would not recommend this hotel and for sure won't be going back.

By on Mar 26, 2018

Review comment responded on Mar 28, 2018

Dear Guest, We would like to thank you for taking the time to give us your opinion about your experience. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. All your comments are fully considered in order to improve our range of services and facilities. Kind regards,

1
Everyone

The bad experience I had in my whole life ! The bad experience in my whole life

By , from boston ma on Feb 27, 2018

Review comment responded on Mar 21, 2018

Dear Ney, We do appreciate all of your comments and we are truly sorry that we were not able to meet your expectations. We would like to sincerely apologize and let you know that your comments and opinions are considered in order to improve our service. Regards,

3

love zumba

Everyone

Room had a leak. Smelled like damp. No bar service by the beach. No A C in lobby area. Physical activities and crew delivering them was great. Staff members very friendly.

By , from Spotswood, NJ on Feb 21, 2018

Review comment responded on Feb 22, 2018

Dear Grace, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you soon again. Best regards.

5

excellent experience

Everyone

The staff, the room, restaurants, in house entertainment, all top quality. Hotel hosts and staff very polite and service oriented.

By , from Puerto Rico on Nov 30, 2017

Review comment responded on Dec 7, 2017

Dear Billy, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

2

has potential but two thumbs down

Everyone

1.5 hour wait to check in. Air conditioning in room didnt work, called front desk to fix, never responded after repeated requests. Pick another place instead of this one.

By , from miami on Nov 6, 2017

3
Everyone

Staff wasn't that friendly and VERY greedy for tips. You'll be treated like second class citizen if you don't.

By on Oct 24, 2017

4
Everyone
My room balcony.

The AC in the room didn't work. Once the party is over, it's hard to get water. The concierge said to call room service but they wouldn't answer till the next morning. Once they answered, they didn't bring the water till they cleaned the room. Luckily I asked for 6 bottles. From then on out they kept my room stocked with 6-8 bottles. Other than that, it's a really fun resort with a lot of things to do. 3 days was not enough for us.

By , from Texas on Sep 18, 2017

Review comment responded on Sep 21, 2017

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. We are glad you enjoyed our activities since we work really hard to make sure they have an amazing time with us. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you soon again. Kind regards,