See all properties

The Grand Oasis Cancun - All Inclusive

Property class: 4

Choose dates to view prices

Photo gallery for The Grand Oasis Cancun - All Inclusive

Exterior
Lobby
Outdoor pool
13 restaurants, breakfast, lunch, dinner served; Italian cuisine
Garden

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Restaurant

Explore the area

View in a map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Oasis Arena
    ‪2 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Grand Standard

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Grand Standard

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Sunset View

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Grand Sunset View

  • Lagoon view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Ocean View

Grand Ocean View | Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Grand Ocean View

  • Partial sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Triple Room Standard with Lake View

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Triple Room Standard with Lake View

  • 376 sq ft
  • Sleeps 4

View all photos for Room Superior with Sea View

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Room Superior with Sea View

  • 376 sq ft
  • Sleeps 4

View all photos for Room Standard

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Room Standard

  • 376 sq ft
  • Sleeps 4

View all photos for Room Standard

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Room Standard

  • 376 sq ft
  • Sleeps 1

You may also like

Ad

Paradisus Cancún – All Inclusive

Zona Hotelera
  • Pool
  • All inclusive
  • Spa
  • Kids pool
8.0 out of 10, Very Good, 2,074 reviews
$488 nightly
The price is $595
May 8 - May 9
Total with taxes and fees
Paradisus Cancún – All Inclusive

About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Iberostar Cancun Golf Course, The Grand Oasis Cancun - All Inclusive is within 2 miles (3 km) of other popular sights such as Delfines Beach. This 1210-room, 4-star property has a full-service spa, a casino, and 13 restaurants.

What's nearby

  • Oasis Arena - 2 min walk - 0.1 miles
  • Maya Museum of Cancun - 9 min walk - 0.5 miles
  • Aquaworld - 11 min walk - 0.6 miles
  • Iberostar Cancun Golf Course - 13 min walk - 0.7 miles
  • Delfines Beach - 3 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Tatish Restaurant - ‬4 min walk
  • ‪La Placita - ‬3 min walk
  • ‪Tun-kul - ‬9 min walk
  • ‪Bahia Rodizzio - ‬9 min walk
  • ‪Coffee & Me - ‬4 min walk

About this property

The Grand Oasis Cancun - All Inclusive

Guests of The Grand Oasis Cancun - All Inclusive have access to a full-service spa, a casino, and an outdoor pool. You can take advantage of free parking, along with an area shuttle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.
42-inch flat-screen TVs come with cable channels. Bathrooms have hair dryers and free toiletries. Minibars, coffee makers, and safes are also standard. Housekeeping is available on request.
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Exterior
Grand Oasis Palm - All Inclusive
Zona Hotelera
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
6.8 out of 10, 1,009 reviews
$222 nightly
The price is $273
May 1 - May 2
Total with taxes and fees
Grand Oasis Palm - All Inclusive

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Area shuttle (surcharge) up to 16.5 km
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 13 restaurants
  • 14 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bahia Steak House
  • Dos Lunas
  • Hacienda Sarape
  • La Placita Fast Food
  • Tun Kul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square feet of space)
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's toys
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Business center
  • Computer station
  • Conference center (19,063 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the waterfront

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator
  • Smooth flooring in room

More

  • 4 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.95 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 25 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Free WiFi in public areas has a 1-device limit.

Property is also known as

All Inclusive Cancun Grand Oasis
All Inclusive Oasis
Cancun Grand Oasis
Cancun Grand Oasis All Inclusive
Grand Oasis
Grand Oasis All Inclusive
Grand Oasis Cancun
Grand Oasis Cancun All Inclusive
Oasis All Inclusive
Oasis Cancun Grand
Grand Oasis Cancun Hotel
Grand Oasis Cancun Mexico
Grand Oasis Cancun Reviews
Grand Oasis Hotel Cancun
Grand Oasis Resort Cancun
Oasis Grand Cancun
Grand Oasis Cancun All Inclusive All-inclusive property
Grand Oasis All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive rates at The Grand Oasis Cancun - All Inclusive?

The Grand Oasis Cancun - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include soccer, tennis, and bartending classes.

How much does it cost to stay at The Grand Oasis Cancun - All Inclusive?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at The Grand Oasis Cancun - All Inclusive on Apr 28, 2026 start from $327, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at The Grand Oasis Cancun - All Inclusive?

The Grand Oasis Cancun - All Inclusive provides free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to see close to The Grand Oasis Cancun - All Inclusive?

This property is situated in Zona Hotelera, just steps from Oasis Arena and San Miguelito, and within a short walk of Iberostar Cancun Golf Course. You'll also find Delfines Beach and La Isla Shopping Mall within a short drive.

Is parking available on site at The Grand Oasis Cancun - All Inclusive?

Yes, self parking is offered for free at the property.

Is a spa located at The Grand Oasis Cancun - All Inclusive?

Sensoria Spa is the property's spa and services include Swedish massages, deep-tissue massages, hydrotherapy, and body wraps.

Does The Grand Oasis Cancun - All Inclusive have a casino on the premises?

Yes, The Grand Oasis Cancun - All Inclusive has a casino that's 538 square feet and includes 4 gaming tables, 6 slot machines, and a VIP room.

Will I find an indoor pool at The Grand Oasis Cancun - All Inclusive?

No, this property doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

Is The Grand Oasis Cancun - All Inclusive good for couples?

This beachfront property offers plenty of amenities for couples including a beach bar, a garden-view restaurant, and an outdoor pool.

Are there hot tubs at The Grand Oasis Cancun - All Inclusive?

No, but guests can enjoy a sauna at this property.

Does The Grand Oasis Cancun - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, The Grand Oasis Cancun - All Inclusive has 13 restaurants, and serves free buffet breakfast each morning.

Will The Grand Oasis Cancun - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at The Grand Oasis Cancun - All Inclusive.

Are there connecting rooms at The Grand Oasis Cancun - All Inclusive?

No, this property doesn't feature connecting guestrooms.

How close is the airport from The Grand Oasis Cancun - All Inclusive?

The closest major airport to The Grand Oasis Cancun - All Inclusive is Cancun Intl. Airport (CUN), which is 10.4 mi away (18 minutes by car).

Are there rooms with balconies that I can book at The Grand Oasis Cancun - All Inclusive?

Yes, some guestrooms at this property offer either a balcony and a deck/patio where guests can enjoy ocean and garden views.

Does The Grand Oasis Cancun - All Inclusive offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at The Grand Oasis Cancun - All Inclusive.

The Grand Oasis Cancun - All Inclusive Reviews

Reviews

6.0
Rating 10 - Excellent. 468 out of 1950 reviews
Rating 8 - Good. 303 out of 1950 reviews
Rating 6 - Okay. 401 out of 1950 reviews
Rating 4 - Poor. 313 out of 1950 reviews
Rating 2 - Terrible. 465 out of 1950 reviews

6.4/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel en muy buena área limpio el personal muy amable pero solo un problema a mi me tocó un cuarto cerca de la area donde las recamareras comienzan sus labores y la verdad es mucho el ruido que
Stayed 3 nights in Mar 2026

8/10 Good

Gerardo

Stayed 2 nights in Mar 2026

10/10 Excellent

Roman, Rancho Cordova

I like it
Stayed 1 night in Jan 2026

10/10 Excellent

Guadalupe, Arlington

Stayed 5 nights in Nov 2025

10/10 Excellent

Kaylen

Liked: Cleanliness, amenities, property conditions & facilities
was awesome
Stayed 4 nights in Jan 2026

4/10 Poor

Mario

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Un típico hotel de clase media, el check in fue de 1 hr y media, las habitaciones parecían mas un tipo motel, para comer había filas de 40 mins a 1 hr y la comida es bastante mala. Es un “todo incluido” que realmente te tiene limitado a quizas 3 lugares para comer y beber. Honestamente el hotel ya se nota antiguo y aunque intentaron actualizarlo con su app, no me parece que sea la gran novedad, al contrario, entorpece la comunicación con el cliente. Me pidieron que diera mi reseña ahí con ellos mismos y quedaron en ponerse en contacto conmigo, cosa que no sucedió. En conclusión, a pesar de que pagué una cantidad razonable ($12.000 por 3 noches, 2 personas) , no se me hace ni un poco proporcional al servicio que se ofrece. El staff es amable, pero de ahí en adelante, no lo recomiendo ni un poco.
El seguro de mi puerta no servía, aunque tenía otro en la parte de abajo. Me toco enfrente de la maquina de hielos. Ya podrán imaginar el ruido que se escuchaba a horas indebidas
La puerta que se “comparte” con otros huéspedes, esta separada por 3 clavos. La seguridad es primero
Es motel? No, es la habitación de este hotel.
La “caja de seguridad” que no tienen llaves o seguros. La seguridad es primero.
Stayed 3 nights in Jan 2026

2/10 Terrible

Mariana Gomar

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
I booked a two bed ocean view suite and received one bed with a hotel view. Talked to staff about it and only received a roll out bed. Paid a pretty decent amount for amenities that weren’t even accommodated. My daughter scraped her leg in the first 15 minutes at the rough pool in the kids area. The food is very basic and bland, long wait times for restaurants that are not worth it either. The app says a restaurant is closed and doesn’t let you reserve. In person they say that same restaurant is open. Very chaotic and crowded. The drinks are also watered down. Tried to give this place a second chance after 6 years and can say I was once again disappointed.
Stayed 4 nights in Jan 2026

4/10 Poor

Cole

Traveled with family
Disliked: Amenities
We made the best of the resort. We definitely had a nice time but having previously been to Cancun this was by far the most lacking resort. Out of our full week vacation we were only able to make reservations for the non buffet on our final night. Expect long lines everywhere and an over abundance of people everywhere. The staff was nice but everything else was just okay. The entire stay our building was down to one elevator which was designed for 4 people. That elevator also was down for one evening which wasn’t ideal with a toddler and 6 flights of stairs. The beach was nice and the pools were abundant, but don’t plan on ever getting a chair unless you place your towel out by 7am. The kids zone is only for 4-12 year olds and adults aren’t allowed in. There is no golf course or casino either and there hasn’t been for 8 years so it’s weird it was advertised. The free lagoon cruise was a nice evening out so Make sure to take advantage of that. Rooms are basic and the in room coffee is terrible but there was a coffee shop on the bottom floor that would open at 7am. Final note on the buffet, we weren’t expecting to be wowed by any means and went with open expectations but it was pretty bad, some times you would wait 45 minutes to be seated. The food lines were straight up anarchy with no rhyme or reason. The breakfast meat was cut up hot dogs and some chorizo variant, never had bacon. They had the same 4 fruits each day and a few yogurts. Bars also regularly ran out of cups
Stayed 6 nights in Jan 2026

2/10 Terrible

RAHUL

Worst resort . Bad customer service . Very cheap bottom shelf liqour. Not enough bars have to wait hours for one drink and food
Stayed 3 nights in Jan 2026

4/10 Poor

Laurel

Stayed 3 nights in Dec 2025

6/10 Okay

Jamillah

Stayed 3 nights in Jan 2026

6/10 Okay

JOSE RAUL

Yes good condition But it can be remodeled better
Stayed 5 nights in Jan 2026

8/10 Good

Ashley

Stayed 5 nights in Jan 2026

4/10 Poor

Soutchai j

Stayed 3 nights in Jan 2026

2/10 Terrible

mechele

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Not enough staff. Buffett aleays lined uo . Food wasnt good. All the restaurant are walk in and the waiting list was always full. No to in the washrooms . Staff didnt care if you got served
Stayed 2 nights in Jan 2026

8/10 Good

CARRIE, DENVER

Liked: Cleanliness, staff & service, property conditions & facilities
We I’ve stayed at many all inclusive, hotels, all around Mexico. I would say this is a huge resort. The check-in took over two hours. And was a bit disappointed that we were offered an upsell at the time of check-in. The up sale would get us many more restaurants and reservation restaurants to eat at. Without the upsell, we only got two buffet options - one on each side of the resort. And they were the same basically, two reservation options an Italian and a steak and snack food at the pool area. We were able to find things to eat every day, but the buffet food was pretty much the same all the time.We were able to make it into one of the reservation, restaurants, and the f pool was nice. You had to get up very early to get a pool chair. Limited beach chairs.We did get a beach view for our room
Stayed 4 nights in Jan 2026

2/10 Terrible

Alison

Disliked: Cleanliness, staff & service, property conditions & facilities
Friday January 16, 2026 To : Expedia Grand Oasis Hotel, Cancun Mexico Subject: Request or Refund Due to Unacceptable Room Conditions, Safety Hazards and Additional Costs Dear Customer Relations Team I am writing to formally complain about my recent stay at the Grand Oasis Hotel, booked through Expedia, during which I rented two rooms for myself and 5 other family members. Two of which are four and five years old Unfortunately, the accommodations were not up to acceptable standards and presented serious maintenance and safety concerns. Both rooms had significant issues, including the drawers that did not open properly, with only 3 small drawers total, leaving virtually no space to store clothing for a group of this size. Additionally, the toilet in one of the rooms ran constantly throughout the stay. More concerning was a mirror that had been taped to the wall rather than properly secured. This posed a clear safety hazard and could have easily fallen and injured one of the children in our party Most concerning overall was the excessive noise that continued until the middle of the night. Two members of my party are four and five years old and the level of noise made it extremely difficult for them to sleep. The environment was not appropriate or acceptable for a family stay I raised these concerns with the hotel staff during my stay and requested to be moved to more suitable rooms, but I was told that relocation was not possible In addition to these issues, the fo
Stayed 7 nights in Dec 2025

10/10 Excellent

Ravindra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All was ok
Stayed 7 nights in Dec 2025

6/10 Okay

Mary Ann

Traveled with family
Liked: Staff & service
We came here as a family of 8 in three rooms, it has been fun and enjoyable with the kids. The overall experience has been good, the staff good. The restaurants and food choices could be improved but this is Mexico.
Stayed 8 nights in Jan 2026

8/10 Good

Najeh

Traveled with family
Liked: Cleanliness
Smaller rooms that need updates and repairs
Stayed 7 nights in Dec 2025

4/10 Poor

Sukhjinder

Traveled with family
Disliked: Amenities, property conditions & facilities
Rooms,food,amenities
Stayed 4 nights in Jan 2026

2/10 Terrible

CLAIRE HUIYOUNG, conyers

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible with cockroach every night. It was so disgusting so we could not sleep at all and slept daytime at the pool. We could not enjoy our vacation at all !!
Stayed 5 nights in Dec 2025

2/10 Terrible

Lindsay

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
1. Bugs everywhere. We had roachs all over the room. Staff didn’t even clean after we killed them. 2. Rooms aren’t even kept up with. 3. Door to patio was to difficult to open. 4 people upstairs throwing cigarette at people below. 5. Bugs by salad bar.
Stayed 5 nights in Jan 2026

6/10 Okay

Louie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, great location, reliable staff, with that being said, horrible place to eat, if you are staying more than 4 days, get ready coz the food gets old pretty quick, there’s not many variety, you have to make reservation EVERY NIGHT in advance, otherwise you are going to be eating at the buffet every night, for instance, once we arrived we tried to make reservation for the steak house and they only had available 9 nights after the day we checked in, so if you are staying only 7 nights you don’t get to eat at the steak house at all, their Italian restaurant it’s a joke, every single dish on the menu had squid, fish, oysters, calamari, it looks more of a seafood place than Italian at all, I was so disappointed tried to get a lasagna coz you can’t go wrong with lasagna and looks like they just heated up out of a microwave, so I gave up trying to enjoy food at this place, great resort, just the food sucks.
Stayed 8 nights in Nov 2025

2/10 Terrible

Mercedes

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Not the room that we paid for!! Worse customer service ever. Not clean at all. Not even the manager helped us with our issues. Worse trip in Cancun ever.
Stayed 3 nights in Jan 2026

Hotels