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Grand Oasis Cancun All Inclusive

3.5 out of 5.0
Overview Reviews Amenities & Policies
Blvd. Kukulcan, Km. 16.5, Cancun, QROO
1-844-663-2269
3.0
out of 5
Average Guest Review
See all 432 reviews
Room cleanliness 3.0
Service & staff 3.0
Room comfort 3.0
Hotel condition 2.5

This hotel is most popular for:

  • Couples
  • Everyone
  • Family

Recent guest reviews

The idea of an all inclusive resort was great . I even payed to upgrade to pyramid level. The only difference is . . . Nothing. No upgraded room just access to the elite restaurants and bars . The food was subpar and the waiting staff did not use good hygiene while cooking. The rooms look nothing like the advertisement and house keeping half services the rooms. The “mini bar” was a hidden half emptied mini fridge. Ours was covered in blue sticky liquid and only had 3 waters and 4 cokes inside. They are clearly understaffed and the property is hard to walk. There were beautiful peacocks around and the beach is right there. The vip bar was also great. Most of the staff only speaks Spanish . This was my 2nd time in Cancun and this experience does not compare to the amazing time I had at Fiesta Americanas

Friendly customer service . Sometimes food was cold

It is great for entertainment but do not expect much. Does not have a selection on liquor. Took over an hour to get our keys to the room. Food is not the greatest.

Personell at the front desk was very rude. Waiting time was unbelievable. For consume a meal you needed at least 2 hours.

Having the swimming pool near my room was very nice. I didn’t like that it took 2 hours and 30 minutes to check in.

Poor customer service. Food was average. Room was bellow standards.

terrible check-in time - took over 2 hours rooms were not clean when we first arrived nice beach restaurants were decent, but service generally slow

Took us 3 hours and 10 minutes to check in. They gave us a room eith one bed(i paid for 2) the towels they gave us were dirty. The smell was terrible. The food was the worst i have ever had in cancun. The drinks were terrible and the lines were so long for everything! The hotel Is way under staffed. Never in my life did i have such a bad experience at a hotel. NEVER going back ther even if its free!

The worst hotel experience bar none I have ever had and hope to ever have in my life. From a 4 hour check in line, to a non functioning climate control in our room, to a door that wouldn’t close without being jammed shut to being thrown out of the pool area which we paid for because we didn’t have a bracelet yet as we were given a temporary pass to avoid the lengthy check in line. What an absolute dud and that staff is equally as terrible.

Staff was wonderful ; our air conditioning wasn't working well

I will not recommend it because the attention paid in the buffets were not attentive,

We stayed at this resort 2 years ago and it has really gone downhill since then. The food was mediocre and we had to wait in line 30-90 min depending on where you wanted to eat and at what time. They got rid of the reservations for dinner so often times you had to wait. If you plan ahead and get to the restaurants before they open and wait outside you could get right in. The beach grills always had very long lines and they constantly ran out of food. The bars also had very long lines, sometimes it took 30 min to get a drink. On sunday night there was a period of time where NO bars were open!! Unless you jad the VIP bracelet and could go to the lobby bar everything else was closed, even the clubs. The casino had a cash bar, why is there a cash bar at an all invlusive resort??? Also, no light beer on the entire resort! They only restock the amenities in your room every other day. My husband and i had to go to the 7/11 across the street and buy bottled water and light beer!! The coffee pot in our room was broken, but they did get us a new one. The rooms were not cleaned very well. The day before we left they only made the beds and that wasnt until about 6pm!! They didnt take any dirty dishes or change the garbage. They took all of our towels and didnt give us any clean ones!! Im not exaggerating, we literally had 0 towels in our room. Not cool when you have a whole day left and 2 children with you. Express checkout also didnt work.

too many things were broken in the room. USB charger didn't working, the safe was faulty, hair dryer and mini bar fridge had to call front desk for a replacement. had to change room twice to get a decent room. some Libya VIP guests reserved the O beach for the whole weekend playing depressing and awful music the whole day. the food could be better. of the 18 restaurant I tried only 2 or 3 are ok.

There was a lot to do on the resort in terms of partying and activities which I enjoyed. the food was not good, which brought down my whole experience. There was a long wait for every restaurant and no top shelf alcohol at all of the bars, especially at the pool bar and food court where there should have been better liquor options. The room was also not cleaned fully every day.

Mediocre at best. Rooms are garbage and they won’t address you if you aren’t a black wrist band holder
Blvd. Kukulcan, Km. 16.5, Cancun, QROO

Hotel highlights

  • Walking distance to Aquaworld and Maya Cancun Museum
  • Onsite dining
  • Spa
  • Golf course

Grand Oasis Cancun All Inclusive places you in Zona Hotelera, within a leisurely stroll of popular sights such as Aquaworld and Maya Cancun Museum. This 1320-room, 3.5-star property welcomes business and leisure travelers with a golf course, a full-service spa, and a casino.


Dining

There are ample dining options with 18 onsite restaurants, including Hippie Chic Grill, which specializes in barbecue. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés.


Rooms

Guests can expect to find WiFi and 42-inch a flat-screen TV with cable channels. Other standard amenities include a minibar, a phone, and free toiletries.


Property features

Grand Oasis Cancun All Inclusive features a golf course, a full-service spa, and a casino. There's onsite parking for a fee and an area shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, an outdoor pool, and a fitness center.

Room options

Non Refundable - Up to 2 kids eat and stay free

Full 2 | King 1 | Sleeps 4
from $179

Grand Ocean Room (kids eat and stay free)

Full 2 | King 1 | Sleeps 4

Habitacion Grand - Up to 2 kids eat and stay free

Full 2 | King 1 | Sleeps 4

Guest reviews for Grand Oasis Cancun All Inclusive

Everyone (122) Couples (138) Business (2) Family (81) Other (23) Friends (62)
5
Partner Couples

My husband and I loved having all the extra amenities; the casino, she shows, the beach concerts, golf, and being a bus ride away from downtown.

By on Apr 20, 2019

3
Friends

The idea of an all inclusive resort was great . I even payed to upgrade to pyramid level. The only difference is . . . Nothing. No upgraded room just access to the elite restaurants and bars . The food was subpar and the waiting staff did not use good hygiene while cooking. The rooms look nothing like the advertisement and house keeping half services the rooms. The “mini bar” was a hidden half emptied mini fridge. Ours was covered in blue sticky liquid and only had 3 waters and 4 cokes inside. They are clearly understaffed and the property is hard to walk. There were beautiful peacocks around and the beach is right there. The vip bar was also great. Most of the staff only speaks Spanish . This was my 2nd time in Cancun and this experience does not compare to the amazing time I had at Fiesta Americanas

By on Apr 20, 2019

4
Family with small children Families

Friendly customer service . Sometimes food was cold

By on Apr 11, 2019

Review comment responded on Apr 16, 2019

Dear Guest, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

3
Partner Couples

It is great for entertainment but do not expect much. Does not have a selection on liquor. Took over an hour to get our keys to the room. Food is not the greatest.

By on Apr 9, 2019

3
Everyone

By on Apr 7, 2019

Review comment responded on Apr 8, 2019

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

2
Friends

Personell at the front desk was very rude. Waiting time was unbelievable. For consume a meal you needed at least 2 hours.

By on Mar 31, 2019

Review comment responded on Apr 1, 2019

Dear Ciccio, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,

3
Everyone

By on Mar 27, 2019

Review comment responded on Apr 1, 2019

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

3
Friends

Having the swimming pool near my room was very nice. I didn’t like that it took 2 hours and 30 minutes to check in.

By on Mar 26, 2019

Review comment responded on Mar 27, 2019

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you soon again. Best regards.

2
Everyone

Poor customer service. Food was average. Room was bellow standards.

By on Mar 25, 2019

2
Friends

terrible check-in time - took over 2 hours rooms were not clean when we first arrived nice beach restaurants were decent, but service generally slow

By on Mar 22, 2019

Review comment responded on Mar 27, 2019

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,

Grand Oasis Cancun All Inclusive

Blvd. Kukulcan, Km. 16.5, Cancun, QROO 77500

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