GR Solaris Cancun & Spa - All Inclusive4.0 out of 5.0
Recent guest reviews
It is good hotel on beach. Price is good. Wall electric outlet was too loose. Called first day, technician came but could not fix it. They can't provide any extension neither. I came to front desk and they told me there was no ticket in the system. A ticket was created for the same issue. Time sharing program is scaring!
Nice people. Great view of the ocean from our room. Kids club was pretty great though they don't take the kids to meals. Food was marginal - light years from Club Med and far from RIU. Rooms small and a little dated. No problem with the beds as others have mentioned. We were up on seventh floor and had no issues with the noise from the lounge. Smallish resort. I've stayed in better for the same price.
We were greeted outside the resort by friendly faces. Check in was easy and quick. Pleasantly surprised by the VIP room upgrade and nice bottle of wine. Beautiful view of the ocean and pool area from our room. Rosario kept our room nice and clean. She also made little animals and placed them on our bed. The resort is small but great access to the beach. Food was good. Cortes was one of our favorite waitors he would remember us on a daily basis and very friendly. The nightly shows were very entertaining (wish we would have done more). The bus stops right outside of the resort $1 pretty much takes you anywhere in Cancun. You can walk to El Rey ruins and Playa Delfines a very beautiful beach with very pretty water but strong waves.
We had an ok time at Solaris. I must say I was tired of hearing about the time share they were selling. Every time I turned around someone was trying to get us on the tour. Food was ok. Hotel is on the small side. It's ok for a quick trip to Cancun. It's a short 15 minute drive from the airport.
Everything was excellent, hotel close to the beach, the hostess very nice
Spent a week here w/ wife and 2 kids and another family of 4. Overall, I'd give 3-3.5 Stars out of 5. Pros: - Close to beach - Decent Pools and Activities - Room view (we had ocean view) - Snack bar @ Pool - Michael Jackson show - 24 hour room service - they delivered food within 20 mins, even at 2am - Kids playground and club were decent Cons: - Food was OK (everyone else in our group actually hated the food) - Im not that picky - Staff was hit or miss (some were pretty nice and others not very nice). I've been to about 10-15 All-inclusives in my life and the service here ranks amongst the lowest. - POOL CHAIRS - people LITERALLY go down to the pool and out towels down prob at 5am lol. When we would go down at like 8-9am, there would be no chairs available anywhere. People would just put their towels down and come back or never come back. The hotel NEEDS to do something about this. I mentioned this to the person at the towel place and his response, "Go call security". Really? I wasn't being difficult, I just asked him if there is a policy like most hotels where they don't allow people to hold chairs w/ towels for several hours at a time. - Check-in and check-out staff - very rude, probably the worst I've encountered.
It took too long to check in. There was 4 employees but only 2 checking in and they took too long to check us in. food was it the the greatest. I went out of the hotel 2 for dinner. Hotel elevator is old and doesn't have sensors so please be very careful with your little ones.
It was great however I wasn't too happy with the food. It was impossible to make reservations for the two restaurants that needed that.
It's a good spot my second time there and would stay again would be nice to have all the restaurants open at all times to have a better mix of food available but alway found something to eat and good for the most part, beach was a lil rough but fun as always !!!
Waitress/Waiter staff was fantastic!!! Rocio was our waitress on the beach, she was always cheerful and prompt with our drinks. Mayky was our waiter in the restaurants and was very personable, very quick with servicing our needs and always made sure that our drinks were full.
It's was smaller than I thought (the hotel) which not bad but not many things to do especially for young kids. The pool was 4.5 ft deep so no where for my 7 year old who can't swim to go. There was a kiddie pool but he's too old for that. Food was ok not great but good enough and the worst part was noisy guests in halls at night hard to sleep not sure if always that way or because it was Spring break time. I don't recommend it with young kids.
We are happy with the room because it was smell marijuana when we moved in. After we complained they slowly help. However, I am not happy with this hotel.
it is a nice hotel. I would rate it 3 Star. There are 4 Restaurants. Not all of them are open simultaneously. There is a Deli which is open 24 hours. Food is Good. Pretty Clean. Bus Stop to down town at the front of the hotel and its just a US dollar each way and Runs 24 hours.
Creo que Ustedes si saben hacer turismo.Este Ha sido el mejor de los viajes que he tenido en mi vida..el personal que ustedes tienen para la atencion al cliente en restaurantes bares y demas sitios del hotel es el mejor del mundo...nunca vi caras aburridas o largas siempre unas personas muy sonrrientes, alegres .Amables con muy buen trato para los clientes el hotel super limpio..muy bien equipado..los restaurantes y horarios para las comidas muy organizados..mejordicho ustedes me han deslumbrado me dejaron sin palabras..el hotel es maravilloso y la vista muy hermosa...Felicitaciones.
Everything was great except the dinner booking reservation part which should be reconsidered. You can only book tomorrow's dinner the day before. You can not book ahead of time.
We've stayed at many resorts in different areas of Mexico...some fabulous and some I wouldn't recommend...the GR Solaris was nice and well priced for its location. Not high end and a little worn looking but it has its pluses: the resort is clean and was mostly families and empty nesters. No crazy loud or obnoxious groups. It is small...which means not a long walk to buffet, beach, etc. Nice Beach area with volleyball court, bus stop to downtown right in front of resort, plenty of pool side activities, room always cleaned and mini fridge restocked daily. The food was average and there is only 2 'specialty' restaurants. If on a budget this is a good place for the $$.
la misma comida todos los dias , si querias sacar la reservacion para otros restaurants tenias que esperar mucho tiempo y ya ni cupo tenian . no regresaria
Great beach. During spring break, if not for the adult pool, would be a definite downgrade Food was good, but restaurant choices extremely limited Fifth time to Cancun, different hotel each time Not the best, but certainly not the worst
This is our 3rd stay at GR Solaris. GR is the perfect mix of upscale hotel and all inclusive value. There is a 5 star restaurant, and other food options down to an all night deli. Drinks are cold and everyone is friendly. There are nightly shows and a dinner theater. Will be at GR for family spring break again next year.
Everything ok but WiFi was really slow food exelente every day different styles which make never go outside more than 30 different drinks an each bar