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GR Solaris Cancun & Spa - All Inclusive

4.0 out of 5.0

Recent guest reviews

We had a deluxe room with a Ocean view and the view was excellent from the 3rd floor. The first day we got in after 6PM, so we could not go to the either of the two reservation restaurants. Next day we got in line for reservations and got our pick. Reservations start at 4:30, so we burned a half hour in line which we were OK with. At Marco Polo we went 3 times and I had Salmon, Mahi Mahi and Prime Rib Roast. The fish was very good and the Rib Roast was good -not quite as good as in the US. The buffets are average and we liked the heated club sandwich at the Deli. One day they had a grill at the pool and the chicken was excellent. The hamburger meat was not as good as we get in the US - this was also true when we had burgers at the Airport at Johnny Rockets. Getting a chair at the pool is an issue one couple said they put some towels down at 5:00 am and someone actually moved their chairs others went at 7:00 to get a spot. Some that reserved chairs left them vacant for hours. Since we did not fight the fight, we went to the pool at about 11:00 and found a couple of the regular chairs from the lunch buffet are and moved them closer to the pool behind the lounge chairs. The staff was excellent an a lot of fun. Overall we though it was very nice facility.

Second time at the GR Solaris and it was not disappointing. Excellent staff, food and extras. Will return next time in Cancun.

We stayed at GR last year about this time. Last year it was great! The food was decent, the staff was friendly and helpful and was just an overall good experience at a good price. all these things are what made us decide to visit again this year with another couple. We went February 16-21 and it seems the hotel just did a complete 180. It was a terrible experience, the staff was rude and snub, all the food tasted like cardboard to the point where we had to leave the resort to eat dinner, the rooms were very neglected. We made the best of it and still managed to have a great vacation but it was the last time we will be staying at GR Solaris

Clean resort. Average food. Pool and beach waitresses were slow, but overall a nice resort

We were pleasantly greeted by staff and made our check in very easy. The staff in the main Lobby didn't insit too much timeshares presentations which I prefer it that way. The cleanliness of the facilities is excellent and noise level is nonexistent. The staff in the restaurants and buffets was very helpful and nice.

I have had a hard time deciding how to review this place. I started off with a really stressful check in experience. I booked the hotel on Orbitz for myself, my husband, & two 8 year old children. When I booked it, it had me enter my children's ages. Well, when we checked in the hotel informed me that my reservation said that they were under 2 yrs old and that there would be an extra $448 dollar charge for them since they were over 2. I tried telling them that it didn't say anything about that when I booked, and that I put in their ages at the time of booking and should not have to pay more. They told me that it was Orbitz's fault and had me call them. I spent over an hour on the phone in the lobby with Orbitz who called the hotel, spoke to management, escalated the call to Orbitz's supervisor, etc. only to be told that I would have to pay. Finally, a manager at Orbitz agreed to refund us if we paid the charge at the hotel. The crazy thing is, my best friend also booked through Orbitz and checked in the next day with her daughter, but didn't have to pay any extra charges. I'm still not sure where the problem actually lies, but it is definitely something that should be looked into and fixed. We travel at least once per year and this is the first experience like this. Other than that, the staff was awesome (although some bartenders at the pool would ignore you if you didn't tip every time). The food was okay. Not great, not terrible. Lots of activities & a beautiful resort.

Really enjoyed this hotel. Staff was phenomenal. Great get away for adults.

Would definitely recommend and will return. Great sized resort on beautiful stretch of Caribbean beach. Rooms clean and comfortable. Resort the same. 3 pools to choose from - nice mix of mainly well behaved adults:-). Food above average for all inclusive!

I've been coming here for several years in January and LOVE it. There are several great pools, the rooms are comfortable (I especially love the oceanview rooms w/balcony), and the entertainment and bartending/serving staff are terrific. The food is only okay. I got along just fine, and there are lots of options (several restaurants, a deli, a snack bar by the pool, and 24 hr room service). It's not super high quality though. If you are a foodie or someone who really wants to have great dinners on vacation, this is not the place for you. If you're looking for a great pool/beach experience and just need satisfactory food for sustenance, I highly recommend this place!

Rooms were supposed to be blocked in same area. Front desk clerks were so stubborn that we asked for manager. She came out, helped shuffle our rooms around, and we were all set. Very cool cucumber! She works the PM shift. Thanks very much!

We stayed at this resort for 4 days, 3 nights and my wife and I were so happy with the way we were treated. We felt like a king a a queen. The staff was very professional and friendly. The shows every night were amazing and well organized. The food was great, with a good variety. If you plan to take a vacation soon please do not hesitate about making at GR Solaris in Cancun. AP

Great outdoor pool area entertainment! Food was great!

My friend and I went here just to get away from the cold. We could not have been happier with this resort! The staff was friendly and helpful, and helped us with whatever questions we had. One of the best things was that all the booze and food where included, even room service! I definitely will be coming back here the next time I go to Cancun.

We had an excellent trip and we will definitely go to this hotel again. Great price, fairly good food options, excellent beach, the ocean-view room was amazing - the beds were pretty hard but the view was well worth it! It's also a very kid friendly hotel. We didn't bring our kids this trip, but we will next time.

The staff was great, food was good. It is right on the beach, with pools as well, food and drinks available in close proximity to both. Everyone there was extremely helpful and very friendly. The couple things we didn't care for were the beds, they are hard as a rock, which I'm sure is perfect for some but after 6 days that was plenty, also the Concierge try to avoid, unless you're wanting to sign up for a time share. Overall we had our 14 yr old daughter with and there was plenty for her to do and we as a family enjoyed our stay.

staff was always pleasant--always smiling and greeting you!!

Girls trip to Mexico for fun and sunshine. Stayed 5 nights. Hotel was very clean. Beds were a little hard but other than that no complaints. The pool entertainment group was awesome and the highlight of the afternoon. Pool with swim up bar was like bath water and the other two pools were cold. Drinks were strong. Food was average, sometimes cold. Favorite restaurant was the deli, wish it was open all day instead of 4pm-6am). Main entertainment was the lobby bar, was nice but wish they had another option. Would definitely recommend. It's a smaller resort but has everything that you need.

We have stayed here for 4 years now. We love the staff. Especially Luis, Gilberto and Hamilton. Wonderful people

Well worth every dollar spent. Great hotel and lots to do.

It was a good experience since we have never done a vacation with "all inclusive", so based on this trip, we will definitely try it again. The hotel is not superb but it was good enough for what we paid for. The facility and food is reasonable. The only two things that I would like to see some improvements on are: 1. It is difficult to make a reservation for restaurants - it must be made a day before, not two days before! And, one of the restaurants only opens three nights a week, so making a reservation there is such a challenge. 2. Availability of Kayak - Somehow, it was a such secret to find out it is available to the guests but just not in the hotel. It was a mile away from the hotel. I wish the hotel receptionists will make it known to us at the time of our check-in. We only found out about it on our last day there. Thanks.

Blvd. Kukulkan KM. 19.5 Cancun QROO

Located in Avenida Kukulkan, GR Solaris Cancun & Spa - All Inclusive is within a 10-minute walk of popular sights such as El Rey Ruins and Delfines Beach. This 306-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a marina, and a full-service spa. It's on the beach and also close to Maya Cancun Museum and San Miguelito.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 10:30 AM. Relish the international cuisine when dining at Cafe Solaris, one of 6 onsite restaurants, or enjoy the pool views at Marco Polo. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of GR Solaris Cancun & Spa - All Inclusive's 306 air-conditioned rooms provide balconies, minibars, and coffee makers. Guests can expect to find WiFi and LED TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, safes, and phones.


Property features

GR Solaris Cancun & Spa - All Inclusive features a marina, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle during limited hours for MXN 300 per person one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a health club, and a spa tub.

Room options

Deluxe Room, Ocean View

King 1 | Full 2 | Sleeps 4

Romantic Room, Ocean View

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Jetted Tub, Oceanfront

King 1 | Sleeps 2

Panoramic Double Ocean View Room

King 1 | Sleeps 2

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (74) Couples (467) Business (3) Family (267) Friends (114) Other (24)
4

hotel staff excellent

Everyone

We had a deluxe room with a Ocean view and the view was excellent from the 3rd floor. The first day we got in after 6PM, so we could not go to the either of the two reservation restaurants. Next day we got in line for reservations and got our pick. Reservations start at 4:30, so we burned a half hour in line which we were OK with. At Marco Polo we went 3 times and I had Salmon, Mahi Mahi and Prime Rib Roast. The fish was very good and the Rib Roast was good -not quite as good as in the US. The buffets are average and we liked the heated club sandwich at the Deli. One day they had a grill at the pool and the chicken was excellent. The hamburger meat was not as good as we get in the US - this was also true when we had burgers at the Airport at Johnny Rockets. Getting a chair at the pool is an issue one couple said they put some towels down at 5:00 am and someone actually moved their chairs others went at 7:00 to get a spot. Some that reserved chairs left them vacant for hours. Since we did not fight the fight, we went to the pool at about 11:00 and found a couple of the regular chairs from the lunch buffet are and moved them closer to the pool behind the lounge chairs. The staff was excellent an a lot of fun. Overall we though it was very nice facility.

By , from Dallas on Feb 25, 2017

5
Everyone

Second time at the GR Solaris and it was not disappointing. Excellent staff, food and extras. Will return next time in Cancun.

By on Feb 23, 2017

Review comment responded on Feb 26, 2017

We are glad you liked the services from the staff; it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests. We hope to see you soon in your home away from home.

3

ehhh

Everyone

We stayed at GR last year about this time. Last year it was great! The food was decent, the staff was friendly and helpful and was just an overall good experience at a good price. all these things are what made us decide to visit again this year with another couple. We went February 16-21 and it seems the hotel just did a complete 180. It was a terrible experience, the staff was rude and snub, all the food tasted like cardboard to the point where we had to leave the resort to eat dinner, the rooms were very neglected. We made the best of it and still managed to have a great vacation but it was the last time we will be staying at GR Solaris

By on Feb 22, 2017

Review comment responded on Feb 26, 2017

Please accept our apologies for not meeting your expectations; we are grateful for your honest review; it is one of the best ways to improve our services therefore it helps us know what we are doing right and what we can improve. We hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel.

3
Everyone

Clean resort. Average food. Pool and beach waitresses were slow, but overall a nice resort

By , from Iowa on Feb 20, 2017

Review comment responded on Feb 23, 2017

Dear Mark: We regret the inconveniences, as well as we appreciate your remarks on Orbitz. We appreciate the opportunity of having been your host in Cancun. By last, we hope to have the opportunity for enhance your experience in a nearest future. Warm regards! Hoteles Solaris de México ^P

4

nice size hotel very accesible to downtown cancun.

Everyone

We were pleasantly greeted by staff and made our check in very easy. The staff in the main Lobby didn't insit too much timeshares presentations which I prefer it that way. The cleanliness of the facilities is excellent and noise level is nonexistent. The staff in the restaurants and buffets was very helpful and nice.

By , from Florida on Feb 19, 2017

Review comment responded on Feb 21, 2017

Dear Gloria: We are happy to know that your experience at GR Solaris was of your liking, we appreciate your acknowledgments on Orbitz as well as we hope to see you soon for another memorable experience in a nearest future. Warm regards! Hoteles Solaris de México, ^P

4

lots of activities on a beautiful beach

Everyone

I have had a hard time deciding how to review this place. I started off with a really stressful check in experience. I booked the hotel on Orbitz for myself, my husband, & two 8 year old children. When I booked it, it had me enter my children's ages. Well, when we checked in the hotel informed me that my reservation said that they were under 2 yrs old and that there would be an extra $448 dollar charge for them since they were over 2. I tried telling them that it didn't say anything about that when I booked, and that I put in their ages at the time of booking and should not have to pay more. They told me that it was Orbitz's fault and had me call them. I spent over an hour on the phone in the lobby with Orbitz who called the hotel, spoke to management, escalated the call to Orbitz's supervisor, etc. only to be told that I would have to pay. Finally, a manager at Orbitz agreed to refund us if we paid the charge at the hotel. The crazy thing is, my best friend also booked through Orbitz and checked in the next day with her daughter, but didn't have to pay any extra charges. I'm still not sure where the problem actually lies, but it is definitely something that should be looked into and fixed. We travel at least once per year and this is the first experience like this. Other than that, the staff was awesome (although some bartenders at the pool would ignore you if you didn't tip every time). The food was okay. Not great, not terrible. Lots of activities & a beautiful resort.

By , from Salt Lake City, UT on Feb 17, 2017

Review comment responded on Feb 19, 2017

Dear Ashley please accept our deepest apologies for any inconveniences you may have experienced during your stay at our resort. Unfurtunately we did not had under your reservation the correct age of your beautiful daughther, nevertheless we are glad to ear that Orbitz will refound to you the money, otherwise under your friends reservation the age was correct that's why they did not had the same issue. Nevertheless we have talked with the department involved to take immediate action and make the proper adjustments with this kind of situations. Thank you very much for your feedback it is one of the best ways to improve our services and deliver an outstanding experience to our customers

4

good value, clean

Couples

Really enjoyed this hotel. Staff was phenomenal. Great get away for adults.

By , from Western WI on Feb 13, 2017

Review comment responded on Feb 16, 2017

Dear Cynthia: We are happy to read your review, thank you very much and we look forward to see you soon. Best regards!! Hoteles Solaris de México, ^P

5

great resort!

Everyone

Would definitely recommend and will return. Great sized resort on beautiful stretch of Caribbean beach. Rooms clean and comfortable. Resort the same. 3 pools to choose from - nice mix of mainly well behaved adults:-). Food above average for all inclusive!

By , from Chicago on Feb 13, 2017

Review comment responded on Feb 16, 2017

Dear Amy: Thanks for taking the time to write a very detailed review and also for recommending us! We are glad you had a blast and enjoyed our services and facilities. By last, we look forward to welcoming you back once again to your now paradisiacal getaway and create many more memorable GR Solaris experiences. Warm regards from Cancun. Hoteles Solaris de México, ^P

5

great spot unless you really love food

Everyone

I've been coming here for several years in January and LOVE it. There are several great pools, the rooms are comfortable (I especially love the oceanview rooms w/balcony), and the entertainment and bartending/serving staff are terrific. The food is only okay. I got along just fine, and there are lots of options (several restaurants, a deli, a snack bar by the pool, and 24 hr room service). It's not super high quality though. If you are a foodie or someone who really wants to have great dinners on vacation, this is not the place for you. If you're looking for a great pool/beach experience and just need satisfactory food for sustenance, I highly recommend this place!

By on Feb 8, 2017

Review comment responded on Feb 11, 2017

Dear Traveler: Thanks for taking the time to write a very detailed review on Orbitz! We are glad you had a blast and enjoyed our services and facilities. We had liked that you would have lived the typical Solaris experience and being pampered as you deserve. Warm regards from Cancun. Hoteles Solaris de México, ^P

4

great front desk manager! she helped big time!

Everyone

Rooms were supposed to be blocked in same area. Front desk clerks were so stubborn that we asked for manager. She came out, helped shuffle our rooms around, and we were all set. Very cool cucumber! She works the PM shift. Thanks very much!

By , from houston, tx on Feb 7, 2017

Review comment responded on Feb 9, 2017

We are happy your overall experience was good and have felt an exceptional service from all the staff. We all look forward to welcome you back for another Solaris experience.