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GR Solaris Cancun & Spa - All Inclusive

4.0 out of 5.0

Recent guest reviews

The breakfast good, lunch food Horrible, diner so so. Reception Staff really really bad, waiters excellent, cleaning Staff, good. The phone in my room didn't work, so Impossible speak with my daughter Who was in other floor, I reported four times, and NEVER the administrative personal made a solution

Josue worked hard for made impossible our time in Can Cun. He made mistakes in our check in, for this reason was yelling to my sister and mother. Never!!!!!!! I will back to this place. The food really cheap , the administration in general is deficient. Our 5,000 dllS reservation for 10 people was the really bad experience.

Very good experience, staff was very friendly, food was great, cocktail and all beverages top notch, couple things that we don't like was, air conditioner difficult to set up, and one of the beds was broken.

This hotel had a beautiful beach that wasn't crowded. Be aware you only get 3 towels cards once you return them you get another 3 cards depending on how many people stay at your room. This was such a hassle to do. I wish they was towels everywhere in pool instead of having to go grab towels and keep track of those cards. The drinks come in tiny plastic cups.... Bartenders are not that friendly unless you tip them. If you Hispanic don't come here they wont' treat you the same at all. The staff was ok I guess. The food was terrible and not good at all. I wouldn't stay here again. The whole towel situation and all the tipping you got to do to get good service sucks.

menu got repetitive would like to have a few other options. The food was good but too much of the same thing.

Hotel staff was great. The food could be better. Overall had a great vacation. Hotel had plenty of activities for the kids

million-dollar view & the ocean was amazin also the hotel was pretty cool I had a bar in the pool I also have the bar outside of the pool the drinks were amazing all-inclusive I highly recommend it I'll book you swore I also have the bar outside of the pool the drinks were amazing all-inclusive I highly recommend

Beautiful hotel view! Loved the pool and location to the bar and restaurants!

Great place clean good food staff really nice a lot to do beach beautiful

Very nice resort. The rooms were spacious, food was good, staff very helpful. Massage staff was excellent. Overall just a wonderful experience!

I got sick on the food. I slipped and fell because of water in the bar area.

It was good experience , we had fun and enjoy the meal

Had a great time both me and kids, would definitely come back

We thoroughly enjoyed our 6 nights at the GR Solaris. It's conveniently located about 10-15 minutes from the airport in the hotel zone, although not in the congested heart of it. This is an older resort and the furnishings are rather tired looking both in the rooms and through out the resort; however, the rooms and public areas are clean and bright. Rooms are small with very small bathrooms but for the amount of time that we spent in the room, this was not an issue for us. The two buffet restaurants and the 2 a la carte restaurants provide sufficient variety and the a la carte restaurants, particularly the Marco Polo were excellent. The buffets provide standard buffet fare for breakfast, lunch and dinner; however, one of the buffets provides meats in the style of Brazilian barbeque. The meats were generally very tasty and certainly plentiful. The pool snack bar provides convenient snacks with hamburgers, hotdogs, fried chicken, fish etc. For a snack bar, the food was very good. There is a deli which stays open late into the night. The physical environment was quite shabby, but the sandwiches, desserts, and other offerings were all very good. The pools were typically very, very crowded and lounge chairs are a hot commodity that people start "reserving" with their towels before 6 AM. Pool side servers were very attentive and friendly as were those who worked the beach area. The beach was a bit of a disappointment- lots of seaweed and very rough surf with a strong rip.

Upon our arrival I was quickly checked, greeted with a smile and enthusiasm is always a great way to start a vacation. Soon after the check in process our concierge explained the basics to get us started and answered some of our questions. The staff was extremely professional like the chef Alfredo Bazán that after I expressed my child's Allergies to some foods prepared a special meal and depicted concern to the point where he travelled from restaurant to restaurant himself with my child's food to make sure my child was okay. His professionalism and service was exceptional and my deepest gratitude goes to him for going out of his way to ensure my child's well being. Brando was another chef that was very attentive and ready to help. Overall our stay was great and would definitely recommend for anyone.

We booked the Jacuzzi room and when we got there they said we didn't. The place is old an smells, the people in the lobby are always trying to get money from you for tips for telling you where the bathroom is. The food is horrible at every restaurant except Marco Polo. Its just a dirty dingy low class place, Motel 6 was nicer. The beach was always filled with seaweed, the pool was slimy, the drinks were so watered down we had to buy our own bottle of Don Julio just to get a buzz. The shower in the "BEST" rooms were the rainfall type and it just dribble on you so it was super hard to get shampoo out of your hair. We had a miserable time at this hotel waiting on Orbitz to refund me for the Jacuzzi I did not get, I doubt I will get that back as well.

Our room view was not the best but the service was amazing! The food was good and drinks are yummy!

I just recently got back from our trip and just letting you honestly know this hotel has a nice beach view, but the staff are kind of stuck up. At first they will welcome you with open arms, then a few days later, they act like snobs. I don't know what it is, but maybe they don't like their jobs, but they need to start acting a bit more friendlier especially for people who stay longer. It's maybe just a show at first that they act nice. Also, the staff will recommend shows and activities and kind of force you to watch a presentation across their hotel partner Royal Solaris and then they promise to give you free gifts but there is a catch, don't do it- it's a trap! The food is ok, not the best, I've had better in Los Cabos and Costa Rica. Their alcohol seems like it's watered down and their food doesn't taste too authentic! Even San Diego's Mexican food is better. Overall, I will give this a 1 rating just cause of how the bellmen, housekeepers and customer service treat their guests. Even when you call the reception front desk, the guys transfer you everywhere and you can't even book a decent restaurant reservation. For the manager who is reading this, it's true, I don't care if you read this, but I'm telling people that your hotel needs to have an orientation for your staff to treat people better and act more friendlier! I know you guys hate your job seeing people vacation, but we tourist is what makes your company flourish - so treat your guests better!!!!

Great staff and hotel. Very friendly and willing to serve. Make sure to bring pants and closed toe shoes men or you can't eat at the Marco Pollo. Great food at that restaurant.

Food could be better (buffet). Main restaurants that require reservations are great. If you want to go out to the main town/area cheapest way is bus ride $1 each way. Beach is great...get a view if you can great to see the beach outside your window. Staff is really friendly. I fell with my 1 year old daughter on the slippery floor around 7pm the staff called in the doctor from town to look her over who had nasty bump on her head and my legs were bruised. Really great people there.

Room options

Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 4

Romantic Room, Ocean View

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Jetted Tub, Oceanfront

King 1 | Sleeps 2

Panoramic Double Ocean View Room

King 1 | Sleeps 2

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (141) Couples (468) Business (3) Family (271) Friends (114) Other (24)
3

not good!

Everyone

The breakfast good, lunch food Horrible, diner so so. Reception Staff really really bad, waiters excellent, cleaning Staff, good. The phone in my room didn't work, so Impossible speak with my daughter Who was in other floor, I reported four times, and NEVER the administrative personal made a solution

By , from Minneapolis, Mn on Sep 20, 2017

Review comment responded on Sep 22, 2017

Dear Mario: One of our main highlights of our Resorts is to offer an outstanding customer service and apparently we felt short; we have already informed all the departments involved to improve on this matter. On the other hand, the menus are monitored regularly; also we enquire constantly our guest's desires and opinions to succeed a perfect menu in our buffets. In our restaurants every day we offer different themed menus. As well, we also have a snack by the pool and a pizza station. Also, we offer at least 2 dinner choices. We apologize they weren't of your taste. Nevertheless we appreciate your feedback regarding this subject therefore it will help us to improve in the future. By last, please accept our sincerest apologies for not meeting your expectations. We can assure you that this is not the typical Solaris experience. Sincerely yours: Hoteles Solaris de México, ^P

3

josue reception.

Everyone

Josue worked hard for made impossible our time in Can Cun. He made mistakes in our check in, for this reason was yelling to my sister and mother. Never!!!!!!! I will back to this place. The food really cheap , the administration in general is deficient. Our 5,000 dllS reservation for 10 people was the really bad experience.

By on Sep 19, 2017

Review comment responded on Sep 22, 2017

Dear Traveler: First of all, we are very sad to read the perception that you had during your staying at the resort. However we want to clarify that at all times our receptionist tried to support you, but unfortunately you adopted a prepotent and rude attitude, besides that you discriminated our receptionist by his name when he was trying to help you. In GR Solaris we condemn all kinds of discriminatory acts. Hoteles Solaris de México, ^P

4

great resort close to airport

Everyone

Very good experience, staff was very friendly, food was great, cocktail and all beverages top notch, couple things that we don't like was, air conditioner difficult to set up, and one of the beds was broken.

By on Sep 14, 2017

Review comment responded on Sep 19, 2017

Dear traveler: We appreciate your time by sharing your remarks and acknowledgments regarding your experience in the hotel, on the other hand we appologize for the inconveniences that you had, however we are happy to read that you had an overall nice vacations at GR Solaris and we look forward to see you soon for another memorable experience. Best regards from Cancun. Hoteles Solaris de México, ^P

2

beautiful beach that's about it

Everyone

This hotel had a beautiful beach that wasn't crowded. Be aware you only get 3 towels cards once you return them you get another 3 cards depending on how many people stay at your room. This was such a hassle to do. I wish they was towels everywhere in pool instead of having to go grab towels and keep track of those cards. The drinks come in tiny plastic cups.... Bartenders are not that friendly unless you tip them. If you Hispanic don't come here they wont' treat you the same at all. The staff was ok I guess. The food was terrible and not good at all. I wouldn't stay here again. The whole towel situation and all the tipping you got to do to get good service sucks.

By , from New York on Sep 8, 2017

Review comment responded on Sep 12, 2017

Dear Danielle: We regret not having met your expectations, but all your comments are fully considered in order to improve our range of services and facilities. About the towels, the cards are a way to have a control over the towels, if we leave them at the will of the guest, they would begin getting lost and then we could not give others a good service. On the other hand, please accept our most sincere apology for the perception that you had of our staff. At GR Solaris guests are the most important and we do not tolerate to make any distinction based on nationality, language spoken or other trait. At anytime, they must offer an excellent service to all guests. We regret very much this situation; it has been reported to the department involved to immediately take the necessary measures in order to avoid these circumstances in the future. By last, we had liked that you would have lived the typical Solaris experience and being pampered as you deserve. Sincerely yours: Hoteles Solaris de México, ^P

4

nice hotel on the beach

Everyone

menu got repetitive would like to have a few other options. The food was good but too much of the same thing.

By , from Detroit, MI on Sep 7, 2017

Review comment responded on Sep 9, 2017

Dear Fran: In order to provide new, varied options in our restaurants, we are always working to change and renovate our selection of meals, to give our guests more alternatives to enjoy. We appreciate your remark as well for the opportunity of having been your host in Cancun and we hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel. Kind regards from Cancun! Hoteles Solaris de México, ^P

5
Everyone

Hotel staff was great. The food could be better. Overall had a great vacation. Hotel had plenty of activities for the kids

By , from Miami, Fl on Aug 30, 2017

Review comment responded on Sep 1, 2017

Dear Tiffany: We are glad to read that you enjoyed your experience at GR Solaris as well as we appreciate your remarks regarding the food. Thanks for sharing your review and we look forward to see you soon. Best regards! Hoteles Solaris de México, ^P

4

million-dollar view

Everyone
This was the view outside my room This was the pool area/ walkway to the beach Ocean  Ocean

million-dollar view & the ocean was amazin also the hotel was pretty cool I had a bar in the pool I also have the bar outside of the pool the drinks were amazing all-inclusive I highly recommend it I'll book you swore I also have the bar outside of the pool the drinks were amazing all-inclusive I highly recommend

By , from Arlington Heights Illinois on Aug 22, 2017

Review comment responded on Aug 25, 2017

Dear Tom: We appreciate very much your time by sharing your review on Orbitz, as well as the opportunity of having been your host in Cancun. We are glad to read your acknowledgments and we hope to see you soon. Best regards! Hoteles Solaris de México, ^P

5

nice hotel next to the ocean

Everyone

Beautiful hotel view! Loved the pool and location to the bar and restaurants!

By , from Chicago on Aug 17, 2017

Review comment responded on Aug 21, 2017

Dear Mari: We appreciate so much your overall acknowledgments on Orbitz. Also thanks for the opportunity of having been your host in Cancun and we look forward to see you soon. Best regards! Hoteles Solaris de México, ^P

4

great place

Everyone
Room view

Great place clean good food staff really nice a lot to do beach beautiful

By on Aug 10, 2017

Review comment responded on Aug 12, 2017

Dear Traveler: We appreciate so much your overall acknowledgments and we hope to see you soon for another memorable experience. Best regards! Hoteles Solaris de México, ^P

5

a great experience!!!

Everyone

Very nice resort. The rooms were spacious, food was good, staff very helpful. Massage staff was excellent. Overall just a wonderful experience!

By , from houston, tx on Aug 10, 2017

Review comment responded on Aug 12, 2017

Dear Happy: We are glad to read that you had a wonderful experience with us, also thanks for your time by sharing your review on Orbitz as well as for the opportunity of having been your host in Cancun. By last, we look forward to welcoming you back once again to your now paradisiacal getaway and create many more memorable GR Solaris experiences. Warm regards from Cancun Hoteles Solaris de México, ^P