Skip to main content
Beginning of main content

GR Solaris Cancun & Spa - All Inclusive

4.0 out of 5.0

Recent guest reviews

Had a great week here! Staff was friendly. Especially our server Odely. She really went the extra mile to make our stay wonderful. She was helpful, friendly and efficient! The rooms are decent and clean. They smell a little musty but I guess that is due to the humidity and being on the waterfront. The food was good and drinks are plentiful!

Over all good Hotel but small compare to others I had stayed at. Not too many restaurants to choose from. Staff was very friendly. Don't make any call thinking you are calling front desk they will charge you for even local toll free #. I would stay there if you just want to relax get rest.

Basic hotel, food was average, and lots of children on the property.

We had a wonderful experience staying there. The staff was very nice and friendly. I saw them work very hard everyday to maintain the facilities. The room was cleaned very day. The pool and the beach are great, too. The only thing is sometimes the food is not that fresh. Overall is worth what you've paid for.

The resort is beautiful, with beautiful views. All the rooms have a balcony and you can see the water from almost every room. When we first arrived, 3 hours before check in time, they held our lougage and offered us to go get lunch and drinks. They even offered us the hospitality room so we can change and go relax by the pool. All this was offered but the initial check in guy wasn't the friendliest. After visiting the front desk again during the stay the other guys were very friendly. But you know what they say about first impressions. The concierge went over all the dining options and entertainment the resort had to offer and then he tried to sell us excursions and the vibe changed and I felt really pressured and felt like the concierge became unfriendly and aggressive. Rooms were nice, bedding and bed were uncomfortable but we were only there 4 nights so it was tolerable. Towels were rough in the rooms. We lost one of our room keys and they waived the $30 fee to replace it and gave us a new one. Food was edible, nothing to rave about. Coconut ice cream at Rosemarious during lunch was amazing but disappointed that they only had it 1 day out of my stay. Mexican fiesta night was very nice out on the terrace but lacked entertainment. Dinner started at 630 and no entertainment till 9pm. So we were done eating by 7ish and just sat there till 9pm, we were told to get there early because sitting is limited. Overall ok experience. They have 3 very clean pools, 1 with a swim up bar.

All inclusive was great for drinks, food was mediocre. Great staff and amenities.

Good and facilities have gone down hill would have to rate the staff good but overall would NOT stay again... Seemed to have cheapened up on a lot of things like the availability of restaurants that are not open every night

After a long flight and wanting to go our room, my wife and I were pressured and forced to meet with the concierge as soon as we checked in. We were scheduled a time share meeting the next day in the morning. The concierge promised it was not about a time share but it was. We met with a high pressured salesperson. They said it would take an hour and a half. It took 5 hours. The salesperson seemed to get upset because we did not see the value in the time share. We had to meet with the manager who badgered us for another hour before we left. We lost the whole day. When we were done and throughout the week, we were asked by various workers from concierges to wait staff,why we did not want the time share.It was very uncomfortable. It felt like the management let everyone know we didn't take the offer. getting change so we could tip the staff was a chore. My wife was denied entrance to the lunch cafe because she was in her bathing suit, and not wearing shorts. However there were plenty This made my trip more stressful than relaxing. My wife and I were celebrating our one year anniversary. I wished we could have booked a better hotel. The room we were in smelled like smoke, or that someone nearby had been smoking. The walls were paper thin, and could hear our neighbors screaming and singing in the evenings and again at 3am when they returned from the night life. The all inclusive food was very low quality. Will not be returning to this hotel. Very dissatisfied.

My wife and spent 7 days and 6 nights at the hotel and we had an awesome time thank you

La variedad de las comidas fue muy mala, la cálida de las comidas pésima , el servicio regular había quien te atendía bien y otros ni te atendían , los tragos fue lo mejor . Tienen que mejorar muchísimo para poder considerar un Hotel 4 star

This was a great hotel with a great location. The staff is very friendly, hardworking and helpful. I really enjoyed my stay here with my family. This resort is not too big and. It too small. The set up is great. They can upgrade the gym facility though. Overall I had a great experience! Thank you

Great hotel with beautiful breathtaking views of the Carribean Sea. They clean the beach every morning before guests go down. The staff is wonderful, they make sure you're taken care of. Food is great and nightly entertainment is good. There's something for everyone. Family friendly hotel with very attentive hardworking staff. Bring singles to tip, they deserve it. Can't wait to go back!

Food was not good at all. Not enough variety at all.Would'nt stay there again.

We had the best time. The hotel was very clean! Always staff walking around making sure you are taken care of. It is all inclusive - great good. Breakfast was my favorite! Room service - stocked frig in the room. Fun nights at the bar! Right on the beach!

It is good hotel on beach. Price is good. Wall electric outlet was too loose. Called first day, technician came but could not fix it. They can't provide any extension neither. I came to front desk and they told me there was no ticket in the system. A ticket was created for the same issue. Time sharing program is scaring!

Nice people. Great view of the ocean from our room. Kids club was pretty great though they don't take the kids to meals. Food was marginal - light years from Club Med and far from RIU. Rooms small and a little dated. No problem with the beds as others have mentioned. We were up on seventh floor and had no issues with the noise from the lounge. Smallish resort. I've stayed in better for the same price.

We were greeted outside the resort by friendly faces. Check in was easy and quick. Pleasantly surprised by the VIP room upgrade and nice bottle of wine. Beautiful view of the ocean and pool area from our room. Rosario kept our room nice and clean. She also made little animals and placed them on our bed. The resort is small but great access to the beach. Food was good. Cortes was one of our favorite waitors he would remember us on a daily basis and very friendly. The nightly shows were very entertaining (wish we would have done more). The bus stops right outside of the resort $1 pretty much takes you anywhere in Cancun. You can walk to El Rey ruins and Playa Delfines a very beautiful beach with very pretty water but strong waves.

We had an ok time at Solaris. I must say I was tired of hearing about the time share they were selling. Every time I turned around someone was trying to get us on the tour. Food was ok. Hotel is on the small side. It's ok for a quick trip to Cancun. It's a short 15 minute drive from the airport.

Everything was excellent, hotel close to the beach, the hostess very nice

Spent a week here w/ wife and 2 kids and another family of 4. Overall, I'd give 3-3.5 Stars out of 5. Pros: - Close to beach - Decent Pools and Activities - Room view (we had ocean view) - Snack bar @ Pool - Michael Jackson show - 24 hour room service - they delivered food within 20 mins, even at 2am - Kids playground and club were decent Cons: - Food was OK (everyone else in our group actually hated the food) - Im not that picky - Staff was hit or miss (some were pretty nice and others not very nice). I've been to about 10-15 All-inclusives in my life and the service here ranks amongst the lowest. - POOL CHAIRS - people LITERALLY go down to the pool and out towels down prob at 5am lol. When we would go down at like 8-9am, there would be no chairs available anywhere. People would just put their towels down and come back or never come back. The hotel NEEDS to do something about this. I mentioned this to the person at the towel place and his response, "Go call security". Really? I wasn't being difficult, I just asked him if there is a policy like most hotels where they don't allow people to hold chairs w/ towels for several hours at a time. - Check-in and check-out staff - very rude, probably the worst I've encountered.

Blvd. Kukulkan Km. 19.5, Lt 59-2 Cancun QROO

Located in Avenida Kukulkan, GR Solaris Cancun & Spa - All Inclusive is within a 10-minute walk of popular sights such as El Rey Ruins and Delfines Beach. This 306-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a marina, and a full-service spa. It's on the beach and also close to Maya Cancun Museum and Aquaworld.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 10:30 AM. Relish the international cuisine when dining at Cafe Solaris, one of 6 onsite restaurants, or enjoy the pool views at Marco Polo. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


All of GR Solaris Cancun & Spa - All Inclusive's 306 air-conditioned rooms provide balconies, free minibar items, and coffee makers. Guests can expect to find WiFi and LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, safes, and phones.

Rooms


GR Solaris Cancun & Spa - All Inclusive features a marina, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle during limited hours for MXN 336 per person one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a health club, and a spa tub.

Property features

Room options

Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 4

Romantic Room, Ocean View

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Jetted Tub, Oceanfront

King 1 | Sleeps 2

Panoramic Double Ocean View Room

King 1 | Sleeps 2

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (116) Couples (468) Business (3) Family (270) Friends (114) Other (24)
5

great stay!

Everyone

Had a great week here! Staff was friendly. Especially our server Odely. She really went the extra mile to make our stay wonderful. She was helpful, friendly and efficient! The rooms are decent and clean. They smell a little musty but I guess that is due to the humidity and being on the waterfront. The food was good and drinks are plentiful!

By , from Detroit , MI on May 21, 2017

3

nice hotel but small

Everyone

Over all good Hotel but small compare to others I had stayed at. Not too many restaurants to choose from. Staff was very friendly. Don't make any call thinking you are calling front desk they will charge you for even local toll free #. I would stay there if you just want to relax get rest.

By on May 18, 2017

Review comment responded on May 22, 2017

Dear Traveler: We appreciate your time by sharing your remarks on Orbitz, it will helps us to improve for the benefit of our guests. Lastly, we hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel. Best regards! Hoteles Solaris de México, ^P

2
Everyone

Basic hotel, food was average, and lots of children on the property.

By on May 15, 2017

Review comment responded on May 17, 2017

Dear Traveler: We are truly sorry for the inconveniences you encountered during your stay. Thank you for sharing your Solaris experience on Orbitz and we hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel. Sincerely yours: Hoteles Solaris de México, ^P

5

nice hotel with nice staffs and beach!

Everyone

We had a wonderful experience staying there. The staff was very nice and friendly. I saw them work very hard everyday to maintain the facilities. The room was cleaned very day. The pool and the beach are great, too. The only thing is sometimes the food is not that fresh. Overall is worth what you've paid for.

By , from Rockville, Maryland on May 13, 2017

Review comment responded on May 16, 2017

Dear Anna: We are glad to read that you had such a wonderful experience at GR Solaris, also we appreciate the opportunity of having been your host in Cancun. By last, we look forward to welcome you back soon for another amazing vacation full of #SolarisPassion! Best regards! Hoteles Solaris de México, ^P

3

nice resort but didn't blow me away.

Everyone

The resort is beautiful, with beautiful views. All the rooms have a balcony and you can see the water from almost every room. When we first arrived, 3 hours before check in time, they held our lougage and offered us to go get lunch and drinks. They even offered us the hospitality room so we can change and go relax by the pool. All this was offered but the initial check in guy wasn't the friendliest. After visiting the front desk again during the stay the other guys were very friendly. But you know what they say about first impressions. The concierge went over all the dining options and entertainment the resort had to offer and then he tried to sell us excursions and the vibe changed and I felt really pressured and felt like the concierge became unfriendly and aggressive. Rooms were nice, bedding and bed were uncomfortable but we were only there 4 nights so it was tolerable. Towels were rough in the rooms. We lost one of our room keys and they waived the $30 fee to replace it and gave us a new one. Food was edible, nothing to rave about. Coconut ice cream at Rosemarious during lunch was amazing but disappointed that they only had it 1 day out of my stay. Mexican fiesta night was very nice out on the terrace but lacked entertainment. Dinner started at 630 and no entertainment till 9pm. So we were done eating by 7ish and just sat there till 9pm, we were told to get there early because sitting is limited. Overall ok experience. They have 3 very clean pools, 1 with a swim up bar.

By , from Texas on May 12, 2017

Review comment responded on May 16, 2017

Dear Rae: First of all, thank you so much for sharing your review on Orbitz as well as the opportunity of having been your host in Cancun. On the other hand, regarding the perception you had from our in-house department, we like to inform you that we do make an invitation to our guests to join our membership program; we apologize if you felt harassed, it wasn’t our intention. Nevertheless we have talked with the department involved to take immediate action and make the proper adjustments with the concierge’s services towards our guests. By last, we also appreciate your acknowledgments an we are looking forward to welcoming you in a near future and pamper you as you deserve. Warm regards from Cancun Hoteles Solaris de México, ^P

4

nice hotel close to the beach

Everyone

All inclusive was great for drinks, food was mediocre. Great staff and amenities.

By , from Seattle, WA on May 11, 2017

Review comment responded on May 13, 2017

Dear Z: We appreciate reading your acknowledgments as well as your remarks regarding our food. To be able to give a food service in a reasonable time, our food is prepared in advance and the stews are seasoned to a neutral taste so that anyone could enjoy it. In addition we have at the disposal of the diners condiments such as: Salt, Blackpepper, hot sauces and bottles sauces as Worcestershire and A1 to accompany the dishes in case you feel it tasteless to your palate. We apologize they weren't of your taste. Nevertheless we appreciate your feedback regarding this subject therefore it will help us to improve in the future. By last, we look forward to welcoming you back once again to your now paradisiacal getaway and create many more memorable GR Solaris experiences. Best regards! Hoteles Solaris de México, ^P

3

not what it used to be

Everyone

Good and facilities have gone down hill would have to rate the staff good but overall would NOT stay again... Seemed to have cheapened up on a lot of things like the availability of restaurants that are not open every night

By , from P on May 10, 2017

Review comment responded on May 13, 2017

Dear Traveler: First of all, we apologize that your stay was not as pleasing as it was supposed to be and we not having met your expectations as few years ago. Also we greatly appreciate the remarks you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. By last, we hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel. Sincerely yours: Hoteles Solaris de México, ^P

2

do not recommend.

Everyone

After a long flight and wanting to go our room, my wife and I were pressured and forced to meet with the concierge as soon as we checked in. We were scheduled a time share meeting the next day in the morning. The concierge promised it was not about a time share but it was. We met with a high pressured salesperson. They said it would take an hour and a half. It took 5 hours. The salesperson seemed to get upset because we did not see the value in the time share. We had to meet with the manager who badgered us for another hour before we left. We lost the whole day. When we were done and throughout the week, we were asked by various workers from concierges to wait staff,why we did not want the time share.It was very uncomfortable. It felt like the management let everyone know we didn't take the offer. getting change so we could tip the staff was a chore. My wife was denied entrance to the lunch cafe because she was in her bathing suit, and not wearing shorts. However there were plenty This made my trip more stressful than relaxing. My wife and I were celebrating our one year anniversary. I wished we could have booked a better hotel. The room we were in smelled like smoke, or that someone nearby had been smoking. The walls were paper thin, and could hear our neighbors screaming and singing in the evenings and again at 3am when they returned from the night life. The all inclusive food was very low quality. Will not be returning to this hotel. Very dissatisfied.

By on May 10, 2017

Review comment responded on May 13, 2017

Dear Traveler: Please accept our apologies for not meeting your expectations; we are grateful for your honest review; it is one of the best ways to improve our services therefore it helps us know what we are doing right and what we can improve. On the other hand, we apologize regarding the experience you had with our concierge services. The purpose of the meeting is to inform you about our membership program and the benefits of being part of it; we are sorry if you felt unwelcoming or pressured, as well as, for the misinformation you received. By last, we had liked that you would have lived the typical Solaris experience and being pampered as you deserve. Sincerely yours: Hoteles Solaris de México, ^P

5

great hotel

Couples

My wife and spent 7 days and 6 nights at the hotel and we had an awesome time thank you

By , from Garden City ks on May 8, 2017

Review comment responded on May 10, 2017

Dear Clara: We are glad to read that you had an awesome time during your stay with us. Thanks for your review on Expedia and we look forward to see you soon. Best regards! Hoteles Solaris de México, ^P

5

great hotel with great location

Everyone

This was a great hotel with a great location. The staff is very friendly, hardworking and helpful. I really enjoyed my stay here with my family. This resort is not too big and. It too small. The set up is great. They can upgrade the gym facility though. Overall I had a great experience! Thank you

By on May 6, 2017

Review comment responded on May 8, 2017

Dear Sonny: We are happy your overall experience was good and have felt an exceptional service from all the staff; it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests. By last, we appreciate your review and the opportunity of having been your host in Cancun as well as we hope to receive you soon. Warm regards from Cancun Hoteles Solaris de México, ^P