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GR Solaris Cancun & Spa - All Inclusive

4.0 out of 5.0

Recent guest reviews

Our room view was not the best but the service was amazing! The food was good and drinks are yummy!

I just recently got back from our trip and just letting you honestly know this hotel has a nice beach view, but the staff are kind of stuck up. At first they will welcome you with open arms, then a few days later, they act like snobs. I don't know what it is, but maybe they don't like their jobs, but they need to start acting a bit more friendlier especially for people who stay longer. It's maybe just a show at first that they act nice. Also, the staff will recommend shows and activities and kind of force you to watch a presentation across their hotel partner Royal Solaris and then they promise to give you free gifts but there is a catch, don't do it- it's a trap! The food is ok, not the best, I've had better in Los Cabos and Costa Rica. Their alcohol seems like it's watered down and their food doesn't taste too authentic! Even San Diego's Mexican food is better. Overall, I will give this a 1 rating just cause of how the bellmen, housekeepers and customer service treat their guests. Even when you call the reception front desk, the guys transfer you everywhere and you can't even book a decent restaurant reservation. For the manager who is reading this, it's true, I don't care if you read this, but I'm telling people that your hotel needs to have an orientation for your staff to treat people better and act more friendlier! I know you guys hate your job seeing people vacation, but we tourist is what makes your company flourish - so treat your guests better!!!!

Great staff and hotel. Very friendly and willing to serve. Make sure to bring pants and closed toe shoes men or you can't eat at the Marco Pollo. Great food at that restaurant.

Food could be better (buffet). Main restaurants that require reservations are great. If you want to go out to the main town/area cheapest way is bus ride $1 each way. Beach is great...get a view if you can great to see the beach outside your window. Staff is really friendly. I fell with my 1 year old daughter on the slippery floor around 7pm the staff called in the doctor from town to look her over who had nasty bump on her head and my legs were bruised. Really great people there.

The Best Experience for me and Family and Great people working at the Hotel, Good food

The hotel and staff were great! The food was terrible! I would return again if the food weren't so bad.

It was wonderful dident want to leave they treated you very nice

Great place, very good service great strafe going back very soon!

Awesome place, staff with great food and entertainment

The food was really bad speally Marco Polo restaurant..

Had a great week here! Staff was friendly. Especially our server Odely. She really went the extra mile to make our stay wonderful. She was helpful, friendly and efficient! The rooms are decent and clean. They smell a little musty but I guess that is due to the humidity and being on the waterfront. The food was good and drinks are plentiful!

Over all good Hotel but small compare to others I had stayed at. Not too many restaurants to choose from. Staff was very friendly. Don't make any call thinking you are calling front desk they will charge you for even local toll free #. I would stay there if you just want to relax get rest.

Basic hotel, food was average, and lots of children on the property.

We had a wonderful experience staying there. The staff was very nice and friendly. I saw them work very hard everyday to maintain the facilities. The room was cleaned very day. The pool and the beach are great, too. The only thing is sometimes the food is not that fresh. Overall is worth what you've paid for.

The resort is beautiful, with beautiful views. All the rooms have a balcony and you can see the water from almost every room. When we first arrived, 3 hours before check in time, they held our lougage and offered us to go get lunch and drinks. They even offered us the hospitality room so we can change and go relax by the pool. All this was offered but the initial check in guy wasn't the friendliest. After visiting the front desk again during the stay the other guys were very friendly. But you know what they say about first impressions. The concierge went over all the dining options and entertainment the resort had to offer and then he tried to sell us excursions and the vibe changed and I felt really pressured and felt like the concierge became unfriendly and aggressive. Rooms were nice, bedding and bed were uncomfortable but we were only there 4 nights so it was tolerable. Towels were rough in the rooms. We lost one of our room keys and they waived the $30 fee to replace it and gave us a new one. Food was edible, nothing to rave about. Coconut ice cream at Rosemarious during lunch was amazing but disappointed that they only had it 1 day out of my stay. Mexican fiesta night was very nice out on the terrace but lacked entertainment. Dinner started at 630 and no entertainment till 9pm. So we were done eating by 7ish and just sat there till 9pm, we were told to get there early because sitting is limited. Overall ok experience. They have 3 very clean pools, 1 with a swim up bar.

All inclusive was great for drinks, food was mediocre. Great staff and amenities.

Good and facilities have gone down hill would have to rate the staff good but overall would NOT stay again... Seemed to have cheapened up on a lot of things like the availability of restaurants that are not open every night

After a long flight and wanting to go our room, my wife and I were pressured and forced to meet with the concierge as soon as we checked in. We were scheduled a time share meeting the next day in the morning. The concierge promised it was not about a time share but it was. We met with a high pressured salesperson. They said it would take an hour and a half. It took 5 hours. The salesperson seemed to get upset because we did not see the value in the time share. We had to meet with the manager who badgered us for another hour before we left. We lost the whole day. When we were done and throughout the week, we were asked by various workers from concierges to wait staff,why we did not want the time share.It was very uncomfortable. It felt like the management let everyone know we didn't take the offer. getting change so we could tip the staff was a chore. My wife was denied entrance to the lunch cafe because she was in her bathing suit, and not wearing shorts. However there were plenty This made my trip more stressful than relaxing. My wife and I were celebrating our one year anniversary. I wished we could have booked a better hotel. The room we were in smelled like smoke, or that someone nearby had been smoking. The walls were paper thin, and could hear our neighbors screaming and singing in the evenings and again at 3am when they returned from the night life. The all inclusive food was very low quality. Will not be returning to this hotel. Very dissatisfied.

My wife and spent 7 days and 6 nights at the hotel and we had an awesome time thank you

La variedad de las comidas fue muy mala, la cálida de las comidas pésima , el servicio regular había quien te atendía bien y otros ni te atendían , los tragos fue lo mejor . Tienen que mejorar muchísimo para poder considerar un Hotel 4 star

Blvd. Kukulkan Km. 19.5, Lt 59-2 Cancun QROO

Hotel highlights

  • Walking distance to El Rey Ruins and Delfines Beach
  • Free buffet breakfast
  • Free valet and self parking
  • Onsite dining

GR Solaris Cancun & Spa - All Inclusive places you in Avenida Kukulkan, within a leisurely stroll of popular sights such as El Rey Ruins and Delfines Beach. This 306-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a marina, and a full-service spa. It's on the beach and also close to Maya Cancun Museum and Aquaworld.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 10:30 AM. Relish the international cuisine when dining at Cafe Solaris, one of 6 onsite restaurants, or enjoy the pool views at Marco Polo. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of GR Solaris Cancun & Spa - All Inclusive's 306 air-conditioned rooms provide balconies, free minibar items, and coffee makers. Guests can expect to find WiFi and LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, safes, and phones.


Property features

GR Solaris Cancun & Spa - All Inclusive features a marina, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle during limited hours for MXN 336 per person one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a health club, and a spa tub.

Room options

Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 4

Romantic Room, Ocean View

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Jetted Tub, Oceanfront

King 1 | Sleeps 2

Panoramic Double Ocean View Room

King 1 | Sleeps 2

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (126) Couples (468) Business (3) Family (270) Friends (114) Other (24)
5

nice resort! small but the service was outstanding

Everyone

Our room view was not the best but the service was amazing! The food was good and drinks are yummy!

By on Jul 6, 2017

Review comment responded on Jul 8, 2017

Dear Traveler: We are happy to read that you enjoyed the service given by our valuable staff, also we appreciate your remarks, acknowledgments and the opportunity of having been your host in Cancun. Lastly we look forward to see you soon. Best regards! Hoteles Solaris de México, ^P

1

nice at first then snob later!

Everyone

I just recently got back from our trip and just letting you honestly know this hotel has a nice beach view, but the staff are kind of stuck up. At first they will welcome you with open arms, then a few days later, they act like snobs. I don't know what it is, but maybe they don't like their jobs, but they need to start acting a bit more friendlier especially for people who stay longer. It's maybe just a show at first that they act nice. Also, the staff will recommend shows and activities and kind of force you to watch a presentation across their hotel partner Royal Solaris and then they promise to give you free gifts but there is a catch, don't do it- it's a trap! The food is ok, not the best, I've had better in Los Cabos and Costa Rica. Their alcohol seems like it's watered down and their food doesn't taste too authentic! Even San Diego's Mexican food is better. Overall, I will give this a 1 rating just cause of how the bellmen, housekeepers and customer service treat their guests. Even when you call the reception front desk, the guys transfer you everywhere and you can't even book a decent restaurant reservation. For the manager who is reading this, it's true, I don't care if you read this, but I'm telling people that your hotel needs to have an orientation for your staff to treat people better and act more friendlier! I know you guys hate your job seeing people vacation, but we tourist is what makes your company flourish - so treat your guests better!!!!

By on Jul 3, 2017

Review comment responded on Jul 6, 2017

Dear Momo: We regret very much to know your perception regarding the service offered by our staff. Regarding the food, our menus are monitored regularly; also we enquire constantly our guest's desires and opinions to succeed a perfect menu in our buffets. In our restaurants every day we offer different themed menus. As well, we also have a snack by the pool and a pizza station. Also, we offer at least 2 dinner choices. We apologize they weren't of your taste. Nevertheless we appreciate your feedback regarding this subject and others remarks therefore it will help us to improve in the future. By last, please accept our sincerest apologies for not meeting your expectations. We can assure you that this is not the typical Solaris experience. Sincerely yours: Hoteles Solaris de México, ^P

4

nice hotel on the beach

Everyone

Great staff and hotel. Very friendly and willing to serve. Make sure to bring pants and closed toe shoes men or you can't eat at the Marco Pollo. Great food at that restaurant.

By on Jun 12, 2017

Review comment responded on Jun 15, 2017

Dear Traveler: We are grateful to read your experience on Orbitz, also we appreciate the opportunity of having been your host in Cancun and we look forward to see you soon. Best regards! Hoteles Solaris de México, ^P

4

gr solaris

Everyone

Food could be better (buffet). Main restaurants that require reservations are great. If you want to go out to the main town/area cheapest way is bus ride $1 each way. Beach is great...get a view if you can great to see the beach outside your window. Staff is really friendly. I fell with my 1 year old daughter on the slippery floor around 7pm the staff called in the doctor from town to look her over who had nasty bump on her head and my legs were bruised. Really great people there.

By , from A, NJ on Jun 4, 2017

Review comment responded on Jun 7, 2017

Dear Isaac: We regret the accident that you had during your stay and we hope you are better by now. On the other hand, we appreciate your overall acknowledments and we look forward to see you soon for another memorable experience. Kind regards! Hoteles Solaris de México, ^P

5

beautiful hotel and excellent service

Everyone

The Best Experience for me and Family and Great people working at the Hotel, Good food

By , from Connecticut on Jun 4, 2017

Review comment responded on Jun 7, 2017

Dear Julio: We are happy to read that you had an excellent Solaris experience, thanks for your review and we hope to see you soon for another memorable staying. Best regards from Cancun! Hoteles Solaris de México, ^P

3

nice hotel with great beach access.

Everyone

The hotel and staff were great! The food was terrible! I would return again if the food weren't so bad.

By on Jun 3, 2017

Review comment responded on Jun 7, 2017

Dear Traveler: To be able to give a food service in a reasonable time, our food is prepared in advance and the stews are seasoned to a neutral taste so that anyone could enjoy it. In addition we have at the disposal of the diners condiments such as: Salt, Blackpepper, hot sauces and bottles sauces as Worcestershire and A1 to accompany the dishes in case you feel it tasteless to your palate. We apologize they weren't of your taste. Nevertheless we appreciate your feedback. Sincerely yours: Hoteles Solaris de México, ^P

5
Everyone

It was wonderful dident want to leave they treated you very nice

By on Jun 2, 2017

Review comment responded on Jun 7, 2017

Dear Traveler: We appreciate to read that you enjoyed so much your staying with us, also thanks for your review on Orbitz and we hope to see you soon for another memorable experience. Kind regards! Hoteles Solaris de México, ^P

5
Everyone

Great place, very good service great strafe going back very soon!

By , from california on May 29, 2017

Review comment responded on Jun 2, 2017

Dear Neno: Thank you so much for your overall acknowledgments on Expedia. See you soon and best regards! Warm regards from Cancun Hoteles Solaris de México, ^P

5
Everyone

Awesome place, staff with great food and entertainment

By on May 28, 2017

Review comment responded on May 31, 2017

Dear Ritz: Thank you so much for your overall acknowledgments and we look forward to receive you and pamper you in a nearest future. Best regards from Cancun! Hoteles Solaris de México, ^P

5

great stay!

Everyone

Had a great week here! Staff was friendly. Especially our server Odely. She really went the extra mile to make our stay wonderful. She was helpful, friendly and efficient! The rooms are decent and clean. They smell a little musty but I guess that is due to the humidity and being on the waterfront. The food was good and drinks are plentiful!

By , from Detroit , MI on May 21, 2017

Review comment responded on May 25, 2017

Dear Beth: We are happy to read that you had a great stay with us, also thanks so much for acknowledge Odely on Orbitz as well as the opportunity of having been your host in Cancun. On the other hand, we do our best to keep the rooms and building immaculate. The humidity is very high in Cancun, we recommend our guest to not leave the doors and windows open when they get out of their room if they do not want to find a room with musty smell in their return. However, we will inform the department in charge to be more attentive on this matter. Once again, we appreciate your feedback as this continually helps us improve what we offer to our guests. Kind regards from Cancun! Hoteles Solaris de México, ^P