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GR Solaris Cancun & Spa - All Inclusive

4.0 out of 5.0

Recent guest reviews

We are happy with the room because it was smell marijuana when we moved in. After we complained they slowly help. However, I am not happy with this hotel.

it is a nice hotel. I would rate it 3 Star. There are 4 Restaurants. Not all of them are open simultaneously. There is a Deli which is open 24 hours. Food is Good. Pretty Clean. Bus Stop to down town at the front of the hotel and its just a US dollar each way and Runs 24 hours.

Creo que Ustedes si saben hacer turismo.Este Ha sido el mejor de los viajes que he tenido en mi vida..el personal que ustedes tienen para la atencion al cliente en restaurantes bares y demas sitios del hotel es el mejor del mundo...nunca vi caras aburridas o largas siempre unas personas muy sonrrientes, alegres .Amables con muy buen trato para los clientes el hotel super limpio..muy bien equipado..los restaurantes y horarios para las comidas muy organizados..mejordicho ustedes me han deslumbrado me dejaron sin palabras..el hotel es maravilloso y la vista muy hermosa...Felicitaciones.

Everything was great except the dinner booking reservation part which should be reconsidered. You can only book tomorrow's dinner the day before. You can not book ahead of time.

We've stayed at many resorts in different areas of Mexico...some fabulous and some I wouldn't recommend...the GR Solaris was nice and well priced for its location. Not high end and a little worn looking but it has its pluses: the resort is clean and was mostly families and empty nesters. No crazy loud or obnoxious groups. It is small...which means not a long walk to buffet, beach, etc. Nice Beach area with volleyball court, bus stop to downtown right in front of resort, plenty of pool side activities, room always cleaned and mini fridge restocked daily. The food was average and there is only 2 'specialty' restaurants. If on a budget this is a good place for the $$.

la misma comida todos los dias , si querias sacar la reservacion para otros restaurants tenias que esperar mucho tiempo y ya ni cupo tenian . no regresaria

Great beach. During spring break, if not for the adult pool, would be a definite downgrade Food was good, but restaurant choices extremely limited Fifth time to Cancun, different hotel each time Not the best, but certainly not the worst

This is our 3rd stay at GR Solaris. GR is the perfect mix of upscale hotel and all inclusive value. There is a 5 star restaurant, and other food options down to an all night deli. Drinks are cold and everyone is friendly. There are nightly shows and a dinner theater. Will be at GR for family spring break again next year.

Everything ok but WiFi was really slow food exelente every day different styles which make never go outside more than 30 different drinks an each bar

All inclusive is the way to go. Beautiful water and beach. They clean 24/7. Make all your excruciating through the hotel they will take u and pick u up. It

It really wasn't what was told to me when I booked this vacation. Somewhat overpriced.

From the time my husband and I exited the taxi we were treated like king and queen. The staff met us with a cold bottle of water, relieved us of our suitcases and escorted us to our ocean view room, which was cool and inviting. Leaving the staff hugged us and we were all sorry to leave.

The hotel was beyond what we expected. The super friendly staff are always on the go with a big smile to offer. We were there for 6 nights, which were fantastic. The hotel is awesome with the most gorgeous ocean view. It is very clean, at night they tend to wash the floors around the pool, actually the place is always being cleaned, it's amazing! My kids can't wait to go back there. I was surprised at the constant interaction with the guests, the staff have all these fun/silly games to keep us entertained. Just AMAZING! Elizabeth cleaned our room, she would leave cute animals made out of hand/face towels, my daughter loved them, I would have to take pictures, we were thankful for Elizabeth's kindness.

I have been to many (10+) hotels in cancun and id say this one sits right in the middle. Great location Great shows Great service Very clean For the money a great bargain. The only thing that was mediocre was the good selections. Not gross, but I've had better. This hotel truly shines in all other areas though.

The staff was super friendly and happy. The food was fantastic. Pools and scenry were beautiful.

I got hotel promotion. So I moved to Gr Caribe Hotel. It was very nice. Show program was exciting. My mom was happy with the program.

Overall great resort and hotel for a quick getaway. The resort and facilities were great. The beach was beautiful. The pools were a little small and it was hard to find beach chairs around the 3 pools. The restaurant and food choices were good. There were shows/events every night in the main ballroom, which was really great in-house entertainment. The room was decent and clean.

The initial check in should have been our hint. Of COURSE our room was not ready (even though it was check in time) So we immediately were shuffled over to the HEAVY PRESSURE time sales person, under the guise of being a concierge. One would assume that they would help get us settled in and explain where to eat, how to work the safe, etc. But it was the most rude, overbearing high pressure sales pitch I've ever been involved in. She would not take "no" for an answer. It upset us very much to have this person try to make us feel bad, and to "help her feed her family". Other than that, everything else about this place was just "ok". Service - had some superstars, but most were barely adequate. Beach service was non-existent. Food was just "ok". Room view was great. (ocean front) This is the 6th hotel I've stayed at in Cancun - this place is tied for last. I do not know how this is rated as a 4 star hotel.

This is a quintessential "you get what you pay for" experience. Facility overall was nice and it was awesome having very convenient access to the beach and volleyball court there. The food was marginal at best, drinks all tasted like aspartame and were weak and all tasted the same. (Stick with beer or wine.) Our room was very nice and spacious, except our toilet didn't flush properly and the room smelled HORRIBLY like mold. Even when we got home, our stuff was still musty. The staff, on the other hand, was AMAZING!! Very accommodating, friendly and made us laugh a ton. If I had to take a budget vacation, I'd go here again. But, if you're looking for more than a 2-star vacation, spend the money to stay elsewhere.

The GR Solaris is right on the beach with comfy chairs. There is a very large pool with swim up bar and games provided throughout the day. There is also a heated adults only pool and hot tub. Good amenities! The breakfast options were varied, which is nice - eggs and an omelet station but also empanadas and tostadas. Lunch and dinner, however, weren't as nice. Good the first day, but hard to keep it varied each day and the quality was mediocre. The two nicer restaurants on site were only a little better. We got a good deal, so I can't complain, but I wouldn't pay full price.

Blvd. Kukulkan Km. 19.5, Lt 59-2 Cancun QROO

Located in Avenida Kukulkan, GR Solaris Cancun & Spa - All Inclusive is within a 10-minute walk of popular sights such as El Rey Ruins and Delfines Beach. This 306-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a marina, and a full-service spa. It's on the beach and also close to Maya Cancun Museum and San Miguelito.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 10:30 AM. Relish the international cuisine when dining at Cafe Solaris, one of 6 onsite restaurants, or enjoy the pool views at Marco Polo. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of GR Solaris Cancun & Spa - All Inclusive's 306 air-conditioned rooms provide balconies, free minibar items, and coffee makers. Guests can expect to find WiFi and LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, safes, and phones.


Property features

GR Solaris Cancun & Spa - All Inclusive features a marina, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle during limited hours for MXN 336 per person one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a health club, and a spa tub.

Room options

Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 4

Romantic Room, Ocean View

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Jetted Tub, Oceanfront

King 1 | Sleeps 2

Panoramic Double Ocean View Room

King 1 | Sleeps 2

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (94) Couples (467) Business (3) Family (268) Friends (114) Other (24)
3

it is ok

Everyone

We are happy with the room because it was smell marijuana when we moved in. After we complained they slowly help. However, I am not happy with this hotel.

By on Mar 28, 2017

4

.

Everyone

it is a nice hotel. I would rate it 3 Star. There are 4 Restaurants. Not all of them are open simultaneously. There is a Deli which is open 24 hours. Food is Good. Pretty Clean. Bus Stop to down town at the front of the hotel and its just a US dollar each way and Runs 24 hours.

By , from Houston on Mar 27, 2017

3

great staff and great beach area

Everyone

Everything was great except the dinner booking reservation part which should be reconsidered. You can only book tomorrow's dinner the day before. You can not book ahead of time.

By on Mar 20, 2017

Review comment responded on Mar 22, 2017

We are happy your overall experience was good and have felt an exceptional service from all the staff. Reservations are made to have a better control of the restaurant and provide a specialized service for the category of restaurant that is. (elegant gourmet) Every night we booked 180 guests with 5 seatings. Strategies have been made to reduce complaints such as: schedule changes more accessible for our guests and have increased the number of reservations from 130 to 180 per night. We are looking forward to see you soon and exceed your expectations.

3
Everyone

We've stayed at many resorts in different areas of Mexico...some fabulous and some I wouldn't recommend...the GR Solaris was nice and well priced for its location. Not high end and a little worn looking but it has its pluses: the resort is clean and was mostly families and empty nesters. No crazy loud or obnoxious groups. It is small...which means not a long walk to buffet, beach, etc. Nice Beach area with volleyball court, bus stop to downtown right in front of resort, plenty of pool side activities, room always cleaned and mini fridge restocked daily. The food was average and there is only 2 'specialty' restaurants. If on a budget this is a good place for the $$.

By , from Kansas City on Mar 16, 2017

Review comment responded on Mar 20, 2017

Allow us to express our appreciation for sharing your review, which contributes greatly to our improvement and keeps us focused on what we are doing right and what needs to be changed in order to provide our guests an impeccable vacation experience.

4

good hotel for the price

Everyone

Great beach. During spring break, if not for the adult pool, would be a definite downgrade Food was good, but restaurant choices extremely limited Fifth time to Cancun, different hotel each time Not the best, but certainly not the worst

By , from Colorado on Mar 14, 2017

Review comment responded on Mar 18, 2017

Dear MW: Thank you for your review on Orbitz and we would like to receive you soon, so we can enhance your experience. Best regards! Hoteles Solaris de México, ^P

5

beautiful sandy beach on azure colored water.

Everyone
GR Solaris entrance Jolly Roger Pirate Ship cruise

This is our 3rd stay at GR Solaris. GR is the perfect mix of upscale hotel and all inclusive value. There is a 5 star restaurant, and other food options down to an all night deli. Drinks are cold and everyone is friendly. There are nightly shows and a dinner theater. Will be at GR for family spring break again next year.

By , from Saginaw, MI on Mar 13, 2017

Review comment responded on Mar 17, 2017

Dear Darryl: First of all, thanks for your comment and it is always great to hear that our guests enjoy themselves during their stay, especially when it is their third time at GR Solaris. On the other part, we are glad you liked the services from the staff; it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests. By last, we look forward to welcome you back soon for another amazing vacation full of #SolarisPassion! Best regards! Hoteles Solaris de México, ^P

5

staff very friendly nice view

Everyone

Everything ok but WiFi was really slow food exelente every day different styles which make never go outside more than 30 different drinks an each bar

By on Mar 11, 2017

Review comment responded on Mar 14, 2017

We are happy your overall experience was good and also we are glad you enjoyed our drinks and food selection. It would be a pleasure to welcome you back for another memorable Solaris experience.

5

everything was great will go again.

Everyone
This was our view from our balcony Water is beautiful

All inclusive is the way to go. Beautiful water and beach. They clean 24/7. Make all your excruciating through the hotel they will take u and pick u up. It

By , from kentucky on Mar 9, 2017

Review comment responded on Mar 12, 2017

We loved reading that you enjoyed our facilities and we are happy to know about your great experience with us. We all look forward to welcome you back for another Solaris experience.

3
Everyone

It really wasn't what was told to me when I booked this vacation. Somewhat overpriced.

By on Mar 9, 2017

Review comment responded on Mar 12, 2017

We regret not having met your expectations, but all your comments are fully considered in order to improve our range of services and facilities. We hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel.

5

wonderful...viva mexico

Everyone

From the time my husband and I exited the taxi we were treated like king and queen. The staff met us with a cold bottle of water, relieved us of our suitcases and escorted us to our ocean view room, which was cool and inviting. Leaving the staff hugged us and we were all sorry to leave.

By , from Queens, NY on Mar 9, 2017

Review comment responded on Mar 12, 2017

It is an honor to read how our staff members did everything in their hands to assure you a memorable experience. It would be a pleasure to welcome you back for another memorable Solaris experience.