GR Solaris Cancun & Spa - All Inclusive4.0 out of 5.0
Recent guest reviews
We were pleasantly greeted by staff and made our check in very easy. The staff in the main Lobby didn't insit too much timeshares presentations which I prefer it that way. The cleanliness of the facilities is excellent and noise level is nonexistent. The staff in the restaurants and buffets was very helpful and nice.
I have had a hard time deciding how to review this place. I started off with a really stressful check in experience. I booked the hotel on Orbitz for myself, my husband, & two 8 year old children. When I booked it, it had me enter my children's ages. Well, when we checked in the hotel informed me that my reservation said that they were under 2 yrs old and that there would be an extra $448 dollar charge for them since they were over 2. I tried telling them that it didn't say anything about that when I booked, and that I put in their ages at the time of booking and should not have to pay more. They told me that it was Orbitz's fault and had me call them. I spent over an hour on the phone in the lobby with Orbitz who called the hotel, spoke to management, escalated the call to Orbitz's supervisor, etc. only to be told that I would have to pay. Finally, a manager at Orbitz agreed to refund us if we paid the charge at the hotel. The crazy thing is, my best friend also booked through Orbitz and checked in the next day with her daughter, but didn't have to pay any extra charges. I'm still not sure where the problem actually lies, but it is definitely something that should be looked into and fixed. We travel at least once per year and this is the first experience like this. Other than that, the staff was awesome (although some bartenders at the pool would ignore you if you didn't tip every time). The food was okay. Not great, not terrible. Lots of activities & a beautiful resort.
Really enjoyed this hotel. Staff was phenomenal. Great get away for adults.
Would definitely recommend and will return. Great sized resort on beautiful stretch of Caribbean beach. Rooms clean and comfortable. Resort the same. 3 pools to choose from - nice mix of mainly well behaved adults:-). Food above average for all inclusive!
I've been coming here for several years in January and LOVE it. There are several great pools, the rooms are comfortable (I especially love the oceanview rooms w/balcony), and the entertainment and bartending/serving staff are terrific. The food is only okay. I got along just fine, and there are lots of options (several restaurants, a deli, a snack bar by the pool, and 24 hr room service). It's not super high quality though. If you are a foodie or someone who really wants to have great dinners on vacation, this is not the place for you. If you're looking for a great pool/beach experience and just need satisfactory food for sustenance, I highly recommend this place!
Rooms were supposed to be blocked in same area. Front desk clerks were so stubborn that we asked for manager. She came out, helped shuffle our rooms around, and we were all set. Very cool cucumber! She works the PM shift. Thanks very much!
We stayed at this resort for 4 days, 3 nights and my wife and I were so happy with the way we were treated. We felt like a king a a queen. The staff was very professional and friendly. The shows every night were amazing and well organized. The food was great, with a good variety. If you plan to take a vacation soon please do not hesitate about making at GR Solaris in Cancun. AP
Great outdoor pool area entertainment! Food was great!
My friend and I went here just to get away from the cold. We could not have been happier with this resort! The staff was friendly and helpful, and helped us with whatever questions we had. One of the best things was that all the booze and food where included, even room service! I definitely will be coming back here the next time I go to Cancun.
We had an excellent trip and we will definitely go to this hotel again. Great price, fairly good food options, excellent beach, the ocean-view room was amazing - the beds were pretty hard but the view was well worth it! It's also a very kid friendly hotel. We didn't bring our kids this trip, but we will next time.
The staff was great, food was good. It is right on the beach, with pools as well, food and drinks available in close proximity to both. Everyone there was extremely helpful and very friendly. The couple things we didn't care for were the beds, they are hard as a rock, which I'm sure is perfect for some but after 6 days that was plenty, also the Concierge try to avoid, unless you're wanting to sign up for a time share. Overall we had our 14 yr old daughter with and there was plenty for her to do and we as a family enjoyed our stay.
staff was always pleasant--always smiling and greeting you!!
Girls trip to Mexico for fun and sunshine. Stayed 5 nights. Hotel was very clean. Beds were a little hard but other than that no complaints. The pool entertainment group was awesome and the highlight of the afternoon. Pool with swim up bar was like bath water and the other two pools were cold. Drinks were strong. Food was average, sometimes cold. Favorite restaurant was the deli, wish it was open all day instead of 4pm-6am). Main entertainment was the lobby bar, was nice but wish they had another option. Would definitely recommend. It's a smaller resort but has everything that you need.
We have stayed here for 4 years now. We love the staff. Especially Luis, Gilberto and Hamilton. Wonderful people
Well worth every dollar spent. Great hotel and lots to do.
It was a good experience since we have never done a vacation with "all inclusive", so based on this trip, we will definitely try it again. The hotel is not superb but it was good enough for what we paid for. The facility and food is reasonable. The only two things that I would like to see some improvements on are: 1. It is difficult to make a reservation for restaurants - it must be made a day before, not two days before! And, one of the restaurants only opens three nights a week, so making a reservation there is such a challenge. 2. Availability of Kayak - Somehow, it was a such secret to find out it is available to the guests but just not in the hotel. It was a mile away from the hotel. I wish the hotel receptionists will make it known to us at the time of our check-in. We only found out about it on our last day there. Thanks.
There seems to always be a shortage of beach towels. Every time we went for towels, we were told to come in 30 mins to an hour. They also seem to have a hard time keeping up with food requirement...refills were slow to come by. Beware of the Wifi rip off. They charge $15.00 per day per device!! Wifi is supposedly free on Wednesday but they failed tell us that. We paid in full and they refused to refund the charge for the "free wifi day" Courteous staff though Overall fair stay but I've been to better resorts for the price we paid
I'm gonna start with the food considering it is an all inclusive. The food was just terrible. I had to force myself to eat it. They have 2 restaurants that need reservations the night before, but man the food was under cooked and just disgusting. We made reservations at 8:30 im assuming is the last time because they rushed us out, food was bad, and so was the service. The only thing that's nice the hotel isn't the beach, but either than that I would not recommend anything about this hotel. The maids only clean well if a tip is left everyday and the room service never picks up or replies to voicemails but after going downstairs and asking then having the food brought up you're filled with instant regret. The shower, toilet, and chairs were broken in our room and we had construction being done every morning outside our window.
Not a very nice place, food is terrible. If you like subpar unrecognizable food to eat then this is place for you. The so call guest services people attack you as you enter the hotel to sign up for the sales pitch about a 1 mile away. They will not take no for answer and promise the world. Then the people at the vacation club will not take no either. You are hostage for over 2 hours until walk out in frustration with none of what they promised for listening to their sales pitch. I would never go back to this hotel.
Overall enjoyed our stay. Pros friendly staff, clean, beautiful on the water and awesome nightly shows. Cons very few outlets in rooms and those they have are super loose so chargers just fall out of the outlets. Only good ones are the gfi in the bathroom. Beds super hard and walls paper thin. Honestly how much time do you spend in your room anyway. Food ok but hit or miss. Marco Polo was good but you have to make reservations the day before anytime after 4:30. Xia we didn't care for at all, only open Tuesday, Thursday, Sunday. Ended up going to the buffet afterwards because the only thing I found edible was the spring rolls. Entertainment staff was wonderful especially Marco. Wish slightly that not all the activities centered around alcohol-it would be more family friendly. Also $16 day per device for wifi is a huge negative! It makes them seem like they are trying to nickel and dime their guests. Deli was wonderful-wish they were open for lunch instead of having to wait for 4pm. White coconut icecream and lime sherbert there was amazing. Despite the negatives it was really wonderful. We spent most of our time at the swim up bar where Ibran and Benjamin were amazing!
Located in Avenida Kukulkan, GR Solaris Cancun & Spa - All Inclusive is within a 10-minute walk of popular sights such as El Rey Ruins and Delfines Beach. This 306-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a marina, and a full-service spa. It's on the beach and also close to Maya Cancun Museum and San Miguelito.
Free buffet breakfast is served each morning from 6:30 AM to 10:30 AM. Relish the international cuisine when dining at Cafe Solaris, one of 6 onsite restaurants, or enjoy the pool views at Marco Polo. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
All of GR Solaris Cancun & Spa - All Inclusive's 306 air-conditioned rooms provide balconies, minibars, and coffee makers. Guests can expect to find WiFi and LED TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, safes, and phones.
GR Solaris Cancun & Spa - All Inclusive features a marina, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle during limited hours for MXN 300 per person one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a health club, and a spa tub.