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GR Solaris Cancun & Spa - All Inclusive

4.0 out of 5.0

GR Solaris Cancun & Spa - All Inclusive

4.0 out of 5.0

Recent guest reviews

Great experience. Cuisines can be improved to reflect more authenticity. But it is a wonderful place to stay.

The check-in and the food overall was terrible. I cannot recommend this hotel.

Easy access to the beach. Rooms were nice. Food was great.

Hotels food is absolutely TERRIBLE, you will feel like your eating food thrown together from yesterday’s left overs. Some staff are really nice and show hospitality but I got a courtesy call about my stay and I stated that the coffee machine was disgustingly filthy and the ladies response was “this is just a courtesy call” and she hung up. Smh - I can go on with complaints but I would just never recommend any one to stay there.

Water leaking from shower, toilet didnt flush. The walls were not soundproof, we hear EVERYTHING going on in the other rooms. Every morning when rooms were being cleaned, we can hesr the maids talking and moving the furniture around to clean the rooms. The noises echoed.

Good food avaiable all the time. Pool and Beach is amazing. Shows at the hotel were good. Very family friendly.

My family just stayed at this resort through Christmas and loved everything about it. The room was pristine, resort was so clean (like not even a fallen leaf on the ground), staff was extremely helpful, and food options plentiful. No complaints at all. The staff went above and beyond to take care of us. We are vegetarian, so they kept a special lookout for us and prepared delicious veggie options. They realized we had an early flight, and packed a bagged lunch for us as well on the day of departure. We would definitely look forward to returning soon!

good service, no complains, limited food choice good service, no complains, limited food choice good service, no complains, limited food choice

Nice hotel near beach, many places with good food and drinks

We upgraded our room so that we would have a nice beach view and the view was gorgeous! Other than the view however, the rest of the hotel and it’s amenities were very mediocre. The food was horrible. They water down things like ketchup and cheese and it kinda shows a cheapness when that type of cost cutting exists. Like I said the view was gorgeous and so was the beach. I don’t think I will be coming back though. Upon checkout we were charged for things I had already paid for and I just paid for it since we were trying to get to our departing flight. Oh, the part that bugged me the most was we had been given a “discount” on our room upgrade while checking in. Well when checking out the manager told us that we had to pay an extra couple dollars since they gave us a discount that was not authorized. I thought it was suuuuper petty and an overral representation of the hotel asking for 4 dollars. Like really?

Great entertainment/activity staff lots of activities around the upper pool bar area also a quiet adult only pool if thats not your thing very clean show and music every night right on the bus line easy trip into cancun center the beach is beautiful

We arrived at 8am and was told that we could not check in our room until 3pm since the room is up for cleaning. Guests have to leave the room by 11am - so you mean to tell me you need 4hrs to clean the room? - We were given our bracelets and allowed to use the facilities in the meantime. The key lock to our door was not working properly - I reported the issue and it was not fixed. My wife and I were extremely annoyed by the insisting time share representative for GR Solaris - we were told it would be a 1hr 30 min tour of the facilities - NO - it was 3 hours long. We were compensated with pictures and 2 massages. Overall, it was a pleasant stay, the staff was very attentive, and facilities were clean. I would possibly consider returning, possibly. Overall great experience.

Reserved 2 rooms with double beds. Rec’d 2 rooms with king beds. Vacation was planned for a group of single adult family members. Very disappointing

Good hotel ! Check in took a little long And no free wifi ...

The room is clean and the staffs are really helpful and friendly.

Blvd. Kukulkan Km. 19.5, Lt 59-2 Cancun QROO

Hotel highlights

  • Walking distance to El Rey Ruins
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Hotel Zone within a short walk of El Rey Ruins, GR Solaris Cancun & Spa - All Inclusive is within 2 miles (3 km) of other popular sights such as Maya Cancun Museum. This 306-room, 4-star property has 2 outdoor pools along with a marina and 7 restaurants. Located in central Cancun, the property is also near Delfines Beach and Aquaworld.


Dining

There are multiple options for onsite dining with 7 restaurants, including Cafe Solaris, which has pool views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

An LED TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony, free minibar items, and a coffee maker.


Property features

Guests of GR Solaris Cancun & Spa - All Inclusive have access to a marina, 2 outdoor pools, and a children's pool. If you drive, take advantage of free valet parking. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. Other amenities at this all-inclusive property include a health club, a spa tub, and a steam room.

Room options

Deluxe Room, Beachfront

Full 2 | King 1 | Sleeps 4

Panoramic Double Ocean View Room

King 1 | Sleeps 2

Deluxe Room, Lagoon View

Full 2 | King 1 | Sleeps 4

Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 4

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (287) Couples (346) Business (1) Family (244) Friends (94) Other (12)
5
Everyone

Great experience. Cuisines can be improved to reflect more authenticity. But it is a wonderful place to stay.

By on Jan 21, 2019

1
Everyone

The check-in and the food overall was terrible. I cannot recommend this hotel.

By , from Port Chester, NY on Jan 21, 2019

5
Everyone

Easy access to the beach. Rooms were nice. Food was great.

By on Jan 16, 2019

Review comment responded on Jan 17, 2019

Dear Traveler: Thanks for your 5 star-rating on Orbitz and for your overall acknowwledgments. It would be a pleasure to welcome you back for another memorable Solaris experience. Best regards from Cancun. Hoteles Solaris de México, ^P

1
Everyone

Hotels food is absolutely TERRIBLE, you will feel like your eating food thrown together from yesterday’s left overs. Some staff are really nice and show hospitality but I got a courtesy call about my stay and I stated that the coffee machine was disgustingly filthy and the ladies response was “this is just a courtesy call” and she hung up. Smh - I can go on with complaints but I would just never recommend any one to stay there.

By on Jan 12, 2019

Review comment responded on Jan 17, 2019

Dear Traveler: Please accept our sincerest apologies for not meeting your expectations and the perception you got about the service. . We can assure you that this is not the typical Solaris experience. On the other hand, our menus are monitored regularly; also we enquire constantly our guest's desires and opinions to succeed a perfect menu in our buffets. In our restaurants every day we offer different themed menus. As well, we also have a snack by the pool and a pizza station. Also, we offer at least 2 dinner choices. We apologize they weren't of your taste. Nevertheless we appreciate your feedback regarding this subject therefore it will help us to improve in the future. Once again we offer you an apology for haven't made your stay memorable. Sincerely yours: Hoteles Solaris de México, ^P

2
Everyone

Water leaking from shower, toilet didnt flush. The walls were not soundproof, we hear EVERYTHING going on in the other rooms. Every morning when rooms were being cleaned, we can hesr the maids talking and moving the furniture around to clean the rooms. The noises echoed.

By on Jan 12, 2019

Review comment responded on Jan 14, 2019

Dear Taveler: Please accept our deepest apologies for any inconveniences you may have experienced during your stay at our resort. On the other hand, we also regret very much respect to the acoustic problems that you had in your room, however thank you for your comment regarding this subject and let us inform you, that we have already send your review to General Management to take actions on this matter. Finally, we had liked that you would have lived the typical Solaris experience and being pampered as you deserve. Sincerely yours: Hoteles Solaris de México, ^P

2
Everyone

By on Jan 11, 2019

Review comment responded on Jan 12, 2019

Dear Traveler: One of the most important things at GR Solaris is always strive to provide an excellent service. Thanks for your rating and we are really sorry we fell below your expectations. Sincerely yours: Hoteles Solaris de México, ^P

5
Everyone

Good food avaiable all the time. Pool and Beach is amazing. Shows at the hotel were good. Very family friendly.

By on Jan 9, 2019

Review comment responded on Jan 11, 2019

Dear Traveler: We are happy your overall experience was good and have felt an exceptional service from all the staff. Thanks for your comment and best regards from Cancun. Hoteles Solaris de México, ^P

5
Everyone

My family just stayed at this resort through Christmas and loved everything about it. The room was pristine, resort was so clean (like not even a fallen leaf on the ground), staff was extremely helpful, and food options plentiful. No complaints at all. The staff went above and beyond to take care of us. We are vegetarian, so they kept a special lookout for us and prepared delicious veggie options. They realized we had an early flight, and packed a bagged lunch for us as well on the day of departure. We would definitely look forward to returning soon!

By on Jan 4, 2019

Review comment responded on Jan 7, 2019

Dear Traveler: First of all,thank you very much for taking the time to share your comments on Orbitz as well for the opportunity of having been your host in Cancun. It is an honor to know how much we succeed in exceeding your expectations with our outstanding service and activities. Also allow us to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your every needs. By last, we look forward to welcoming you in the near future to your paradisiacal getaway. Warm regards from Cancun. Hoteles Solaris de México, ^P

5
Everyone

good service, no complains, limited food choice good service, no complains, limited food choice good service, no complains, limited food choice

By on Jan 2, 2019

Review comment responded on Jan 5, 2019

Dear Traveler: Thanks for sharing your review on Orbitz and we hope to have the opportunity to welcome you in the future to enhance your experience of the Hotel. Kind regards from sunny Cancun! Hoteles Solaris de México, ^P

4
Everyone

Nice hotel near beach, many places with good food and drinks

By on Jan 1, 2019

Review comment responded on Jan 5, 2019

Dear Lena: We appreciate your acknowledgments through this means and we look forward to see you soon for another memorable Solaris experience. Kind regards from sunny Cancun! Hoteles Solaris de México, ^P

GR Solaris Cancun & Spa - All Inclusive

Blvd. Kukulkan Km. 19.5, Lt 59-2, Cancun, QROO CP 77500