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GR Solaris Cancun & Spa - All Inclusive

4.0 out of 5.0

Recent guest reviews

The hotel overall was great but I didn't like the food or the variety available. The buffets were sub par but besides that the stay was great.

Everything about the Grand Solaris hotel and staff are excellent. My family and I had a very relaxing and enjoyable vacation. We felt safe both on the property and on the beach. The food was good and offered a wide variety for children and adults. The amenities are what you would expect for an all inclusive resort. The only thing I would recommend is that being an all inclusive resort, they should provide free WiFi to all guests everyday instead of just providing it free to some folks on their day of arrival and then charging for it the remainder of the trip. Otherwise, this is a solid option for your vacation!!

This hotel exceeds every expectation I have every time I go. Check in is a breeze. The food is great. The entertainment staff makes it impossible to not have fun. Andrew, Luis and Freddie were definitely above and beyond. The bartenders take very good care of you. You never want for anything. Hamilton, Eduardo and Cecilio were phenomenal!! Would be nice if they included the Wi-Fi but Wednesdays you get free WiFi.. the beach is incredible.. the only negative for me is the push to attend the time share speech... I'm not interested but I get it, it's their job. Just stick to your guns if you really don't want to go.. otherwise, GREAT RESORT

Loved the hotel, stuff was excellent and there’s always something to do. Had a lot of fun and I would stay there again for sure.

We had a very nice stay. I do think it would have been helpful for us if the hotel has given us some information....restaurants, guidelines, etc. We had to wing it and finally got it figured out just in time to go home. The lobby bar is the place to be for your evening cocktails.

We had a wonderful stay at GR Solaris. The location is perfect, the staff were extremely hospitable, and the drinks were flowing! Our only small downside was that the walls are extremely thin so you can hear conversations in the rooms adjacent to yours. A small hiccup in an otherwise perfect stay!

I was not happy about the towel situation. I’m on Vacation and I don’t like worrying about carrying towel cards. That was a big minus and probably the only reason I would not stay here again. I loved the beach and pool area. I’d like to thank Yuliana Alarcón and Saul in Concierge specifically that really went out of there way to help us and made my daughter feel special about celebrating her 15th birthday. Also our room was always super clean. A special shout out to our cleaning lady. Room8241

The staff was always friendly and available to help. Location and accessibility to all 3 Solaris Resorts was incredible.

This is a mid-range hotel/resort. They have all the amenities of a luxury resort...they just aren’t quite as top shelf. But the staff is extremely helpful and they make up for some of the deficiencies in facilities and food.

Food was Horrible . Very little options at the buffet restaurant . Ordered Dominos twice! Staff were great. Beach was Beautiful Three pool to choose from, Adult pool was my favorite. Bring you own cups/mugs! It’ll make a big diff when ordering BEER/DRINKS!

4 of us went to GR Solaris for 6 days. The pool is beautiful (a bit chilly). The swim up bar is tons of fun and the entertainment staff does a great job of getting everyone involved. There is music all afternoon by the pool. Might be loud for some. There is an adult pool also for those that prefer more quiet. We didn't use it but I saw some people there. The beach is gorgeous, they have servers that bring drinks to you out there also. The rooms are decent, pillows a bit stiff. 'The wait staff was great...Franc and Irving were fantastic. Leo, Isalay and Johanna were great drink servers and always made sure we were taken care of. The food seems to have went downhill since our last visit 5 years ago. The ice cream and drinks were great, but the food was not so good. We were able to find things to eat every day and not go hungry but....the omlette lady in the mornings does a great job and those pretty tasty. I want to mention that we never felt unsafe during our trip. Everything went perfectly. We never left the resort however because it was recommended to us by airport people, shuttle people, staff...to just stay close and we would be fine.

The moment I arrived I was approached by someone trying to sell me time shares and excursions. The sales people are all over the hotel. As I checked in I was informed that wifi was $16 per day. The food was terrible and bland. The drinks poorly made and not much substance. Gr Solaris is on the far end of the hotel strip as the bus on a good day took 25-30 min to get to the heart of things. I recommend that anyone spend a little more and stay at one of the better resorts.

Overall it was a pleasant stay. My now fiancé proposed to me at your hotel on the beach. Loved the hotel staff & the food. Great job.

My experience with hotel was nice the only thing was the marco polo restaurant that you have to make the reservations at 4:30 we try several times to make reservations for this restaurant and never got to reserve without a hassle so my wife and I weren't able to eat at this restaurant.

Had a great time at the resort, all staff was friendly and very accommodating to our needs. However, the hotel provided a tour which had to be rescheduled last minute due to the tour staff.

The breakfast good, lunch food Horrible, diner so so. Reception Staff really really bad, waiters excellent, cleaning Staff, good. The phone in my room didn't work, so Impossible speak with my daughter Who was in other floor, I reported four times, and NEVER the administrative personal made a solution

Josue worked hard for made impossible our time in Can Cun. He made mistakes in our check in, for this reason was yelling to my sister and mother. Never!!!!!!! I will back to this place. The food really cheap , the administration in general is deficient. Our 5,000 dllS reservation for 10 people was the really bad experience.

Very good experience, staff was very friendly, food was great, cocktail and all beverages top notch, couple things that we don't like was, air conditioner difficult to set up, and one of the beds was broken.

This hotel had a beautiful beach that wasn't crowded. Be aware you only get 3 towels cards once you return them you get another 3 cards depending on how many people stay at your room. This was such a hassle to do. I wish they was towels everywhere in pool instead of having to go grab towels and keep track of those cards. The drinks come in tiny plastic cups.... Bartenders are not that friendly unless you tip them. If you Hispanic don't come here they wont' treat you the same at all. The staff was ok I guess. The food was terrible and not good at all. I wouldn't stay here again. The whole towel situation and all the tipping you got to do to get good service sucks.

menu got repetitive would like to have a few other options. The food was good but too much of the same thing.

Blvd. Kukulkan Km. 19.5, Lt 59-2 Cancun QROO

Hotel highlights

  • Walking distance to El Rey Ruins and Delfines Beach
  • Free buffet breakfast
  • Free valet and self parking
  • Onsite dining

GR Solaris Cancun & Spa - All Inclusive places you in Avenida Kukulkan, within a leisurely stroll of popular sights such as El Rey Ruins and Delfines Beach. This 306-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a marina, and a full-service spa. It's on the beach and also close to Maya Cancun Museum and Aquaworld.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 10:30 AM. Relish the international cuisine when dining at Cafe Solaris, one of 6 onsite restaurants, or enjoy the pool views at Marco Polo. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of GR Solaris Cancun & Spa - All Inclusive's 306 air-conditioned rooms provide balconies, free minibar items, and coffee makers. Guests can expect to find WiFi and LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, safes, and phones.


Property features

GR Solaris Cancun & Spa - All Inclusive features a marina, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle during limited hours for MXN 336 per person one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a health club, and a spa tub.

Room options

Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 4

Romantic Room, Ocean View

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Jetted Tub, Oceanfront

King 1 | Sleeps 2

Panoramic Double Ocean View Room

King 1 | Sleeps 2

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (156) Couples (421) Business (1) Family (264) Friends (104) Other (17)
4

great hotel, nice staff, lots of activities.

Everyone

The hotel overall was great but I didn't like the food or the variety available. The buffets were sub par but besides that the stay was great.

By , from new york on Dec 12, 2017

4

an excellent choice for an all-inclusive vacation

Everyone

Everything about the Grand Solaris hotel and staff are excellent. My family and I had a very relaxing and enjoyable vacation. We felt safe both on the property and on the beach. The food was good and offered a wide variety for children and adults. The amenities are what you would expect for an all inclusive resort. The only thing I would recommend is that being an all inclusive resort, they should provide free WiFi to all guests everyday instead of just providing it free to some folks on their day of arrival and then charging for it the remainder of the trip. Otherwise, this is a solid option for your vacation!!

By , from MN on Dec 11, 2017

5

perfect hotel for an affordable vacation

Everyone

This hotel exceeds every expectation I have every time I go. Check in is a breeze. The food is great. The entertainment staff makes it impossible to not have fun. Andrew, Luis and Freddie were definitely above and beyond. The bartenders take very good care of you. You never want for anything. Hamilton, Eduardo and Cecilio were phenomenal!! Would be nice if they included the Wi-Fi but Wednesdays you get free WiFi.. the beach is incredible.. the only negative for me is the push to attend the time share speech... I'm not interested but I get it, it's their job. Just stick to your guns if you really don't want to go.. otherwise, GREAT RESORT

By on Dec 9, 2017

Review comment responded on Dec 11, 2017

Dear Traveler: We are happy your overall experience was good and have felt an exceptional service from all the staff. Also it is an honor to read how our staff members did everything in their hands to assure you a memorable experience. Regarding the perception you had from our in-house department, we like to inform you that we do make an invitation to our guests to join our membership program; we apologize if you felt harassed, it wasn’t our intention. Nevertheless we have talked with the department involved to take immediate action and make the proper adjustments with the concierge’s services towards our guests. Finally, we are looking forward to welcoming you in a near future and pamper you as you deserve. Warm regards from Cancun. Hoteles Solaris de México, ^P

5

nice hotel, close to the beach and convenient.

Everyone

Loved the hotel, stuff was excellent and there’s always something to do. Had a lot of fun and I would stay there again for sure.

By , from Boston, MA. on Dec 9, 2017

3

relaxing fun

Everyone

We had a very nice stay. I do think it would have been helpful for us if the hotel has given us some information....restaurants, guidelines, etc. We had to wing it and finally got it figured out just in time to go home. The lobby bar is the place to be for your evening cocktails.

By on Dec 3, 2017

Review comment responded on Dec 7, 2017

Dear Traveler: We are happy to read that you had an overall nice experience with us, also thanks for sharing your review and for the opportunity of having been your host in Cancun. On the other hand, we have the concierge desk, which are responsible to give all the information to the guests during their arrival, we apologize for the lack of information and we can assure you that we have already ask them about this situation. However we hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel. Kind regards from Cancun. Hoteles Solaris de México, ^P

5

beautiful hotel with friendly staff

Everyone

We had a wonderful stay at GR Solaris. The location is perfect, the staff were extremely hospitable, and the drinks were flowing! Our only small downside was that the walls are extremely thin so you can hear conversations in the rooms adjacent to yours. A small hiccup in an otherwise perfect stay!

By , from Orange County, CA on Nov 30, 2017

Review comment responded on Dec 2, 2017

Dear Samantha: Thank you for the opportunity to let us know about your wonderful stay at GR Solaris, we are pleased that you had a good stay with us. On the other hand, We regret very much respect to the acoustic problems that you had in your room, however thank you for your comment regarding this subject and let us inform you, that we have already send your review to General Management to take actions on this matter. Lastly, it would be a pleasure to welcome you back for another memorable Solaris experience. Warm regards from Cancun. Hoteles Solaris de México, ^P

3

staff

Everyone

I was not happy about the towel situation. I’m on Vacation and I don’t like worrying about carrying towel cards. That was a big minus and probably the only reason I would not stay here again. I loved the beach and pool area. I’d like to thank Yuliana Alarcón and Saul in Concierge specifically that really went out of there way to help us and made my daughter feel special about celebrating her 15th birthday. Also our room was always super clean. A special shout out to our cleaning lady. Room8241

By , from Texas on Nov 24, 2017

Review comment responded on Nov 28, 2017

Dear Liz: We regret very much the inconveniences that you had with this measure, however it is applied in this way to have more control over the towels. On the other hand we are happy to read that you enjoyed the great care and charm of Saul and Yuliana as well as we are grateful for the opportunity of having been your host in Cancun. Lastly, we hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel. Warm regards from Cancun Hoteles Solaris de México, ^P

5

great facilities. staff was always friendly

Everyone

The staff was always friendly and available to help. Location and accessibility to all 3 Solaris Resorts was incredible.

By , from Seattle, Washington on Nov 19, 2017

Review comment responded on Nov 24, 2017

Dear Ed: We appreciate very much your acknowledgments on Orbitz as well for the opportunity of having been your host in Cancun. We are glad that you enjoyed your staying with us and we look forward to see you soon. Kind regards from Cancun! Hoteles Solaris de México, ^P

4

nice resort at a good price

Everyone

This is a mid-range hotel/resort. They have all the amenities of a luxury resort...they just aren’t quite as top shelf. But the staff is extremely helpful and they make up for some of the deficiencies in facilities and food.

By , from cincinnati ohio on Nov 15, 2017

Review comment responded on Nov 19, 2017

Dear Calinda: We appreciate very much your review and overall acknowledgments and remarks regarding your experience with us, also we are grateful for the opportunity of having been your host in Cancun. It is such a pleasure to read that you enjoyed your staying with us and we hope to see you soon for another nice vacations. Best regards from Cancun! Hoteles Solaris de México, ^P

3

hotel far from club area

Everyone

Food was Horrible . Very little options at the buffet restaurant . Ordered Dominos twice! Staff were great. Beach was Beautiful Three pool to choose from, Adult pool was my favorite. Bring you own cups/mugs! It’ll make a big diff when ordering BEER/DRINKS!

By , from New York on Nov 9, 2017

Review comment responded on Nov 13, 2017

Dear Navegante: We appreciate your remarks regarding the food and we apologize they weren´t of yout taste. However we hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel. Kind regards! Hoteles Solaris de México, ^P