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GR Solaris Cancun & Spa - All Inclusive

4.0 out of 5.0

Recent guest reviews

The staff was pleasant. The shows were excellent!!!Some of the best we've ever seen while on travel. The property's restaurants( other than breakfast and the dinner buffet) were very disappointing. The food was not very good and on two occasions we had to stand in a long line to get into the restaurant that was in fact one of the only two open for dinner on this particular night.

Horrible check In and out Bad pools Worse food After 24 visits to Cancun. This is by far the worst property I have ever encountered. 24 times I’ve been there over 20 years. Horrible resort I have no idea how they get the rating they do.

Really great property and staff. Avoid eating the fish, we ended up getting salmonella from here.

Very poor wifi. Some servers didn't like to have any care. Look for your staff please

Everything was fantastic except the internet didn’t work the whole time

You get what you pay for! Pretty good hotel for this price! No complaints! Staff is friendly and accommodating! Would stay again!

I loved the view, Everyone was very nice, happy and helpful. The entertainment staff was awesome. loved the shows.

This is a Beautiful property with friendly and fun staff. The Shows were great also. We will definitely be going back !

A few changes since the last time I reviewed this hotel in 2016: The policy is that they now do not serve any alcohol until 11 AM. Also, the drink cups were smaller this time, instead of the larger cups, they now serve most drinks in a very small 5 oz cup.

Everything was really nice. We enjoyed our stay. Rooms. Rey clean an spacious.

The property is very nice, a bit on the small side but we didn’t want one of those gigantic resorts!. We had a nice, king bed room facing the ocean so that was a plus. The red flags on the beach were out every day so no swimming only wading as the water was rough. The staff were friendly and attentive. Our beach and pool bar waitress, Odely, was fantastic! She was always smiling and very much focused on providing excellent customer service! The food was average and we filled up at breakfast as the poolside lunch was not good. Do eat at Marco Polo as much as possible... food and service both very good! Other than the lobby bar there’s not much else going on at night but we were happy to include rest in our vacation too! The 83 and sunny weather was enough to make the stay overall enjoyable.

Internet service needs to be upgraded. No service at poolside.

Food was horribile and they were more concerned about time share ,sooooo annoying....never go there ...we feed our animials better

The service was amazing, however the food was not the greatest.

Great staff but room was not the best since we were on the first floor.

Hotel highlights

  • Walking distance to Delfines Beach and El Rey Ruins
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera, GR Solaris Cancun & Spa - All Inclusive is within a 10-minute walk of popular sights such as Delfines Beach and El Rey Ruins. This 306-room, 4-star property has 2 outdoor pools along with a marina and 7 restaurants.


Dining

There are multiple options for onsite dining with 7 restaurants, including Cafe Solaris, which has pool views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

An LED TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony, free minibar items, and a coffee maker.


Property features

Guests of GR Solaris Cancun & Spa - All Inclusive have access to a marina, 2 outdoor pools, and a children's pool. If you drive, take advantage of free valet parking. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. Other amenities at this all-inclusive property include a health club, a spa tub, and a steam room.

Room options

Deluxe Room, Beachfront (Free Wi-Fi )

Full 2 | King 1 | Sleeps 4

Panoramic Double Ocean View Room Free Wi-Fi

King 1 | Sleeps 2

Deluxe Room, Ocean View Free Wi-Fi

Full 2 | King 1 | Sleeps 4

Deluxe Room, Lagoon View Free Wi-Fi

Full 2 | King 1 | Sleeps 4

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (304) Couples (354) Business (1) Family (250) Friends (94) Other (12)
2
Friends

The staff was pleasant. The shows were excellent!!!Some of the best we've ever seen while on travel. The property's restaurants( other than breakfast and the dinner buffet) were very disappointing. The food was not very good and on two occasions we had to stand in a long line to get into the restaurant that was in fact one of the only two open for dinner on this particular night.

By , from Waldorf,MD on Apr 24, 2019

5
Everyone

By on Apr 24, 2019

4
Everyone

By on Apr 23, 2019

1
Family with small children

Horrible check In and out Bad pools Worse food After 24 visits to Cancun. This is by far the worst property I have ever encountered. 24 times I’ve been there over 20 years. Horrible resort I have no idea how they get the rating they do.

By on Apr 19, 2019

Review comment responded on Apr 19, 2019

Thanks for sharing your experience We regret your perception and we will take your comments into account because they are an excellent way to improve. We really appreciate your feedback. Sincerely

4
Partner Couples

Really great property and staff. Avoid eating the fish, we ended up getting salmonella from here.

By , from Texas on Apr 14, 2019

Review comment responded on Apr 16, 2019

Thank you very much for your feedback. We will address this issue to our executive Chef nevertheless We have the certification of worldwide recognition Cristal Foodcheck we hope to have the opportunity to reveive you once again in a near future. Warms Regards

3
Family with small children Families

Very poor wifi. Some servers didn't like to have any care. Look for your staff please

By on Apr 12, 2019

Review comment responded on Apr 12, 2019

Dear Traveler: We are truly sorry for the inconveniences you encountered during your stay. Thank you for sharing your Solaris experience on Orbitz. This helps us know our areas of opportunity so we can provide better services to all of our guests. By last, please accept our sincerest apologies for not meeting your expectations. We can assure you that this is not the typical Solaris experience. Sincerely yours: Hoteles Solaris de México, ^P

5
Everyone

By on Apr 11, 2019

Review comment responded on Apr 12, 2019

Dear Traveler: We are grateful for your 5 star-rating on Orbitz and we look forward to see you soon for another memorable Solaris experience. Kind regards from Cancun! Hoteles Solaris de México, ^P

5
Families

Everything was fantastic except the internet didn’t work the whole time

By on Apr 7, 2019

Review comment responded on Apr 9, 2019

Dear Traveler: We appreciate your comment on Orbitz as well as we apologize for the inconvenience regarding the WIFI. By last, we hope to have the opportunity to welcome you in the future to enhance your experience at GR Solaris. Kind regards from Cancun! Hoteles Solaris de México, ^P

5
Families Families

You get what you pay for! Pretty good hotel for this price! No complaints! Staff is friendly and accommodating! Would stay again!

By , from Los Angeles on Apr 6, 2019

Review comment responded on Apr 9, 2019

Dear Rita: We appreciate your review on Orbitz and we are so happy to read that you enjoyed your staying with us. Lastly, we look forward to see you soon for another great Solaris experience. Kind regards from Cancun. Hoteles Solaris de México, ^P

5
Partner Couples

I loved the view, Everyone was very nice, happy and helpful. The entertainment staff was awesome. loved the shows.

By on Mar 31, 2019

Review comment responded on Apr 2, 2019

Dear Traveler: We appreciate your positive comments about our service, overall environment and the fact that you thoroughly enjoyed our shows. Lastly, we look forward to welcoming you back once again to your now paradisiacal getaway and create many more memorable GR Solaris experiences. Warm regards from Cancun. Hoteles Solaris de México, ^P

GR Solaris Cancun & Spa - All Inclusive

Blvd. Kukulkan Km. 19.5, Lt 59-2, Cancun, QROO CP 77500