No internet in the room at all when they advertise they have Wifi. There is this rude thin guy at the front desk. They use non disposable plastic glasses in one of the restaurants and in the pool bar.
I enjoyed the view from my room, the cleanliness, hospitable/respectful staff, entertainment, and food.
This was a fun place. Smallish resort, which was perfect for our little family. Pools were great! Our daughter did the mini club and loved it. The beach area is definitely smaller than I expected. When the waves are high there’s not much beach to chill on. Still it was nice. Staff was friendly, and incredibly attentive and hardworking. The events/games were fun, but definitely geared toward adults. Food was okay. We are vegetarian and would have appreciated more veg options. More variety at the buffet would be nice. Something I found odd was how incredibly strict they were about masks in the dining area, but no where else in the resort. Overall we really enjoyed our stay! It was perfect for us and our budget. We’d recommend it!
Very basic, very limited food choices, not enough umbrellas by the pool, not enough towels, bad service
Very clean friendly place to stay.
Used to love this place but it has gone downhill quite a bit. The deli which is being remodeled was closed, the beach is gone from the last hurricane, the staff had a huge changeover and is not near as efficient as they used to be and their buffets have people serving the portions of meat to control what you put on your plate. After going here six times since 2014 I will probably never return.
The food was "ok." We had a couple of great meals but not the best overall. Seemed understaffed, expensive spa, slow service for beverages on the pool deck. If your a coffee lover you have to work at it for a good cup (asking for cream not powder, going to the fire coffee stand for the short time it's open, etc...). Biggest issue, walls are paper thin, can hear everything in the halls and adjacent rooms (not the best sleep). Shows are of mixed quality, overall decent if you have kids. Beach did not have calm water so check before you book on the season and conditions if want time in the ocean. (I've been told resorts farther north have better conditions overall - again something to research if you want ocean time). We had a good time with some disappointments. We probably will try a different resort next trip.
The property is beautiful. The only dislike is the food
I loved everything about GR Solaris. All staff made it a pleasurable experience from check in to check out.
It is not a five-star hotel. Very few food options, there are times of the day when there is no place open to eat, the hours are very limited and so are the options. It does not have food options for people, celiacs, who do not know nor what it is.Very ugly beach. I would not return to this hotel
It was a beautiful place. Staff very friendly and helpful. Great food and drinks.
The housekeeping staff were fabulous, The rooms were immaculate and they were so friendly, please tip your maid. They are so worth it and often forgotten. It's what I liked best about this place.
Great trip
Javier the pizza making man was so sweet and friendly. He works so hard making all those pizzas. Roger the waiter at Marco Polo was excellent. Israel the pool entertainer was very goof. Our housekeeper margarita was also very good.
Staffx2as so friendly and caring
safe
There really wasn't much to like. The food was terrible. Everything closed very early. The front desk was severely understaffed and slow. The liquor was watered down with a limited selection.
We did not like the wifl service at all ln the room
Located in Zona Hotelera, GR Solaris Cancun & Spa - All Inclusive is within a 10-minute walk of popular sights such as Delfines Beach and El Rey Ruins. This 306-room, 4-star property has 3 outdoor pools along with a marina and 4 restaurants.
Enjoy the pool views at Cafe Solaris, one of 4 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
Guests can expect free WiFi and LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, free minibar items, and coffee makers.
Guests of GR Solaris Cancun & Spa - All Inclusive have access to a marina, 3 outdoor pools, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a gym, a steam room, and free WiFi in public areas.
No internet in the room at all when they advertise they have Wifi. There is this rude thin guy at the front desk. They use non disposable plastic glasses in one of the restaurants and in the pool bar.
I enjoyed the view from my room, the cleanliness, hospitable/respectful staff, entertainment, and food.
Dear Guillermo, We are so happy to know that your trip to Cancun was full of unforgettable memories . We appreciate your time in writing your feedback. We can't wait to welcome you and your family to pamper you once more. Sincerely .
This was a fun place. Smallish resort, which was perfect for our little family. Pools were great! Our daughter did the mini club and loved it. The beach area is definitely smaller than I expected. When the waves are high there’s not much beach to chill on. Still it was nice. Staff was friendly, and incredibly attentive and hardworking. The events/games were fun, but definitely geared toward adults. Food was okay. We are vegetarian and would have appreciated more veg options. More variety at the buffet would be nice. Something I found odd was how incredibly strict they were about masks in the dining area, but no where else in the resort. Overall we really enjoyed our stay! It was perfect for us and our budget. We’d recommend it!
Dear Brendon, We are very grateful that you have chosen us to enjoy your most recent vacation. We hope you can return to GR Solaris soon to pamper you once more. Warms Regards.
Very basic, very limited food choices, not enough umbrellas by the pool, not enough towels, bad service
Dear Liza, We appreciate you sharing the experience of your most recent visit, for us your comments are very important. We will work in all that you mentioned, it is important to improve your comments are are great tool. Best Regards.
Very clean friendly place to stay.
Dear Danny, Thank you for allowing us to be part of this lovely experience that you had at GR Solaris. Thank you for taking the time to share your comments. Warms Regards.
Used to love this place but it has gone downhill quite a bit. The deli which is being remodeled was closed, the beach is gone from the last hurricane, the staff had a huge changeover and is not near as efficient as they used to be and their buffets have people serving the portions of meat to control what you put on your plate. After going here six times since 2014 I will probably never return.
Thank you for allowing us to be part of this lovely experience that you had at GR Solaris. We appreciate your comments
The food was "ok." We had a couple of great meals but not the best overall. Seemed understaffed, expensive spa, slow service for beverages on the pool deck. If your a coffee lover you have to work at it for a good cup (asking for cream not powder, going to the fire coffee stand for the short time it's open, etc...). Biggest issue, walls are paper thin, can hear everything in the halls and adjacent rooms (not the best sleep). Shows are of mixed quality, overall decent if you have kids. Beach did not have calm water so check before you book on the season and conditions if want time in the ocean. (I've been told resorts farther north have better conditions overall - again something to research if you want ocean time). We had a good time with some disappointments. We probably will try a different resort next trip.
Thank you for allowing us to be part of this lovely experience that you had at GR Solaris. We appreciate your comments
The property is beautiful. The only dislike is the food
Thank you for allowing us to be part of this lovely experience that you had at GR Solaris. We appreciate your comments, your feedback is really important to us.
I loved everything about GR Solaris. All staff made it a pleasurable experience from check in to check out.
Dear Michelle, Thank you for sharing your comments regarding your recent stay, will always welcome you with great pleasure. Best Regards
Dear Mario, We have wifi nevertheless the sign its stronger in the lobby area. We regret your perception. Sincerely.