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GR Solaris Cancun & Spa - All Inclusive

4.0 out of 5.0

Recent guest reviews

Staff in GR Solaris was very polite. The food and drinks were good

The staff was amazing, they were like family... They went way beyond my expectations. The hotel, the pools, the suite, everything was impeccable... The food was amazing. Very safe area, we even took a bus and "mix" with the locals, great people. We are planning our next trip.

Overall a great stay food was good and the shows were great. It also is close to the nightlife and down town area. Only downfall was when booked a king room we were given two doubles and the hotel staff said that was only a request.

Our stay was amazing. Far exceeded my expectation. Staff was so friendly and inviting. Would defenetly go back

Very nice resort! Clean, good food, nice pools and beach. All the resort employees from check in to check out were very pleasant and polite. From the employees at the front desk to the employees that help keep the resort grounds looking so nice. We had a few minor quirks with our room, but were right there as soon as we called. The pool area and beach could use more little plastic tables to put your stuff on. The night entertainment was great! We had a great time and definitely would come back again. Thanks to all of you for what you did to make our time there relaxing, pleasant and fun.

The view from the room was ocean front and beautiful. The staff was so helpful and a pleasure. The only complaint I have is the food. The room service meals were horrible and that’s what my guest and I were looking forward too! The endless ordering but sadly only ordered twice. Drinks were typical fruity ones and some you couldn’t even taste the liquor or were too watered down. Definitely not doing all inclusive as it wasn’t worth it since we ending up eating elsewhere everyday.

Sales people when you check in they jump on you ask too many personal questions and the attitude they give you if you don’t buy their stuff.

We had a great time! Very friendly staff. Thank you

There is no option for vegetarians food. Also I had 90$ resort credit which you cannot use as they have restrictions on it. Food was not that great.

Outdated hotel and pool. Staff not that nice unless u tip them everytime they do something for you. Front desk staff not helpfull at all.

Very nice the only thing we didnt apreciate was rje fact the offer u vacation plans and also offer is a few free things in examge of asisting the presentation ans when we say no they try to charge all that to the guy who invite us blaming him...i felt very unconfortable about that

Good entertainment, very helpful staff, the hotel was right off the beach and had a variety of different pools. Unlimited drinks were great but the food wasn’t all that good. You can catch the bus to other places like the mall and aqua world it’s not far.

Very enjoyable...Entertainment staff and all hotel staff are very attentive to ensuring we had a good stay.

The resort was very clean and well maintained. The staff were very nice and helpful. We enjoyed the food and truly enjoyed our experience! It is a smaller resort, but that is what we like about it. No crazy walking to get to where you want to be. We would definetly go back.

I would just say they need better food wasn’t happy with the food

It is relatively nice hotel compared to other areas in Mexico.

staff was excellent in every area. very customer focused

This resort was very clean. The staff was excellent - there was unlimited food - all kinds to choice from - the weather was perfect - great vacation

Overall the hotel was nice but I wouldn’t stay there again. This was a spring break party spot so rarely was there any peace and quiet. The room was average in size and comfort but nothing special. The food and coffee was the worst part of our stay though. They serve a buffet style feed the masses quality of food.

Nice hotel and very friendly staff. We enjoyed our stay and would like to go back.

Blvd. Kukulkan Km. 19.5, Lt 59-2 Cancun QROO

Hotel highlights

  • Walking distance to El Rey Ruins and Delfines Beach
  • Free valet and self parking
  • Onsite dining
  • Marina

Located in Hotel Zone, GR Solaris Cancun & Spa - All Inclusive is within a 10-minute walk of popular sights such as El Rey Ruins and Delfines Beach. This 306-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a marina, and a full-service spa. Located centrally in Avenida Kukulkan, it's also near Maya Cancun Museum and Aquaworld.


Dining

There are multiple options for onsite dining with 8 restaurants, including Cafe Solaris, which has pool views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of GR Solaris Cancun & Spa - All Inclusive's 306 air-conditioned rooms provide balconies, free minibar items, and coffee makers. Guests can expect to find LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, safes, and phones.


Property features

GR Solaris Cancun & Spa - All Inclusive features a marina, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle during limited hours. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a health club, and a spa tub.

Room options

Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 4

Romantic Room, Ocean View

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Jetted Tub, Oceanfront

King 1 | Sleeps 2

Panoramic Double Ocean View Room

King 1 | Sleeps 2

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (217) Couples (373) Business (1) Family (249) Friends (98) Other (15)
5
Everyone

Staff in GR Solaris was very polite. The food and drinks were good

By on May 18, 2018

Review comment responded on May 21, 2018

Dear Traveler: We are glad to know that you enjoyed your staying with us and it would be great to receive you again. Thanks for your review and best regards! Hoteles Solaris de México, ^P

5

romantic weekend

Everyone

The staff was amazing, they were like family... They went way beyond my expectations. The hotel, the pools, the suite, everything was impeccable... The food was amazing. Very safe area, we even took a bus and "mix" with the locals, great people. We are planning our next trip.

By , from North Carolina on May 18, 2018

Review comment responded on May 18, 2018

Dear Olman/Angelica: Thank you for allowing us of being part of this lovely experience that you had at GR Solaris and also thanks very much for taking the time to share your comments on Orbitz. It is such an honor to know how much we succeed in exceeding your expectations with our outstanding service, activities and overall environment. Allow us to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your every needs. By last, we look forward to welcoming you in the near future to your paradisiacal getaway. Warm regards from Cancun. Hoteles Solaris de México, ^P

4
Everyone

Overall a great stay food was good and the shows were great. It also is close to the nightlife and down town area. Only downfall was when booked a king room we were given two doubles and the hotel staff said that was only a request.

By on May 15, 2018

Review comment responded on May 15, 2018

Dear Traveler: We regret the inconveniences that you had. Anyways we are happy to know that you had an overall nice staying as well as we all looking forward to have the opportunity to enhance your experience with us. Kind regards from sunny Cancun! Hoteles Solaris de México, ^P

5
Everyone

Our stay was amazing. Far exceeded my expectation. Staff was so friendly and inviting. Would defenetly go back

By on May 14, 2018

Review comment responded on May 14, 2018

Dear Traveler: Thank you very much for taking the time to share your comments on Orbitz. It is an honor to know how much we succeed in exceeding your expectations with our outstanding service, activities and overall environment. Allow us to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your every needs. By last, we look forward to welcoming you in the near future to your paradisiacal getaway. Warm regards from Cancun. Hoteles Solaris de México, ^P

5

very nice resort!

Everyone

Very nice resort! Clean, good food, nice pools and beach. All the resort employees from check in to check out were very pleasant and polite. From the employees at the front desk to the employees that help keep the resort grounds looking so nice. We had a few minor quirks with our room, but were right there as soon as we called. The pool area and beach could use more little plastic tables to put your stuff on. The night entertainment was great! We had a great time and definitely would come back again. Thanks to all of you for what you did to make our time there relaxing, pleasant and fun.

By on May 13, 2018

Review comment responded on May 14, 2018

Dear Traveler: First of all, thank you very much for taking the time to share your comments on Orbitz. It is an honor to know how much we succeed in exceeding your expectations with our outstanding service, activities and overall environment. Also. allow us to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your every needs. Thanks for your remarks and we look forward to welcoming you in the near future to your paradisiacal getaway. Warm regards from Cancun. Hoteles Solaris de México, ^P

3

nice hotel but not for all inclusive.

Everyone

The view from the room was ocean front and beautiful. The staff was so helpful and a pleasure. The only complaint I have is the food. The room service meals were horrible and that’s what my guest and I were looking forward too! The endless ordering but sadly only ordered twice. Drinks were typical fruity ones and some you couldn’t even taste the liquor or were too watered down. Definitely not doing all inclusive as it wasn’t worth it since we ending up eating elsewhere everyday.

By , from Houston on May 8, 2018

Review comment responded on May 10, 2018

Dear Jenna: We regret not having met your expectations, but all your comments are fully considered in order to improve our range of services and facilities. Concerning the food, the menus are monitored regularly; also we enquire constantly our guest's desires and opinions to succeed a perfect menu in our buffets and room services. Also in our restaurants every day we offer different themed menus. As well, we also have a snack by the pool, a pizza station and we offer at least 2 dinner choices. We apologize they weren't of your taste. Nevertheless we appreciate your feedback regarding this subject therefore it will help us to improve in the future. Sincerely yours: Hoteles Solaris de México, ^P

4
Everyone

Sales people when you check in they jump on you ask too many personal questions and the attitude they give you if you don’t buy their stuff.

By , from usa on May 5, 2018

Review comment responded on May 7, 2018

Dear Memo: Regarding the perception you had from our in-house department, we like to inform you that we do make an invitation to our guests to join our membership program; we apologize if you felt harassed, it wasn’t our intention. Nevertheless we have talked with the department involved to take immediate action and make the proper adjustments with the concierge’s services towards our guests. Sincerely yours: Hoteles Solaris de México, ^P

5
Everyone

We had a great time! Very friendly staff. Thank you

By on May 3, 2018

Review comment responded on May 4, 2018

Dear Traveler: Thanks to you for allowing us of being part of this lovely experience that you had at GR Solaris. We appreciate your acknowledgments and we look forward to see you soon. Best regards from Cancun! Hoteles Solaris de México, ^P

2
Everyone

There is no option for vegetarians food. Also I had 90$ resort credit which you cannot use as they have restrictions on it. Food was not that great.

By , from Houston, TX on Apr 30, 2018

Review comment responded on May 2, 2018

Dear KP: We apologize for the lack of information regarding our special menus for vegetarians, diabetics and gluten free diets. We are working on the menus to offer a wide range of vegan options. Also please feel at home to contact our Guests Service or Maitre D and let them know about your food habits, they will gladly will help you to have other food options. Thanks for your review. Sincerely yours: Hoteles Solaris de México, ^P

2

ok place. nothing special.

Everyone

Outdated hotel and pool. Staff not that nice unless u tip them everytime they do something for you. Front desk staff not helpfull at all.

By on Apr 29, 2018

Review comment responded on Apr 30, 2018

Dear Traveler: We are truly sorry for the inconveniences you encountered during your stay. Thank you for sharing your Solaris experience on Orbitz. This helps us know our areas of opportunity so we can provide better services to all of our guests. Sincerely yours: Hoteles Solaris de México, ^P