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GR Solaris Cancun & Spa - All Inclusive

4.0 star property
VIP Access

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Photo gallery for GR Solaris Cancun & Spa - All Inclusive

Exterior
Property video
Reception
3 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Panoramic room, Balcony Double Ocean View | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Kukulkan Km. 19.5, Lt 59-2, Sección A, 2 da etapa Zona Hotelera, Cancun, QROO, CP 77500
  • Place, Iberostar Cancun Golf Course
    ‪2 min walk‬
  • Place, El Rey Ruins
    ‪6 min walk‬
  • Place, Delfines Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Room, Balcony Ocean View

Deluxe Room, Balcony Ocean View | View from room

Deluxe Room, Balcony Ocean View

8.2 out of 10
Very good
(67 reviews)
  • Ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, Balcony Lagoon View

View from room

Deluxe Room, Balcony Lagoon View

7.2 out of 10
Good
(57 reviews)
  • Lagoon view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Panoramic room, Balcony Double Ocean View

Panoramic room, Balcony Double Ocean View | View from room

Panoramic room, Balcony Double Ocean View

9.2 out of 10
Wonderful
(13 reviews)
  • Ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Lagoon View - Deal of the Day!!!

View from room

Lagoon View - Deal of the Day!!!

  • Lagoon view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Deluxe Room Balcony

Deluxe Room Balcony | Free minibar items, in-room safe, desk, blackout drapes

Deluxe Room Balcony

8.4 out of 10
Very good
(316 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, Balcony Partial Ocean View

Deluxe Room, Balcony Partial Ocean View | Free minibar items, in-room safe, desk, blackout drapes

Deluxe Room, Balcony Partial Ocean View

8.4 out of 10
Very good
(92 reviews)
  • Sea view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Romantic Room, Balcony Ocean View

Romantic Room, Balcony Ocean View | Free minibar items, in-room safe, desk, blackout drapes

Romantic Room, Balcony Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, Balcony 1 King Bed, Jetted Tub, Oceanfront

Deluxe Room, Balcony 1 King Bed, Jetted Tub, Oceanfront | Free minibar items, in-room safe, desk, blackout drapes

Deluxe Room, Balcony 1 King Bed, Jetted Tub, Oceanfront

7.2 out of 10
Good
(12 reviews)
  • Sea view
  • 521 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Cancun

Located in Zona Hotelera, GR Solaris Cancun & Spa - All Inclusive is within a 10-minute walk of popular sights such as Delfines Beach and Iberostar Cancun Golf Course. This 306-room, 4-star property has 3 outdoor pools along with a full-service spa and 5 restaurants.

What's nearby

  • Iberostar Cancun Golf Course - 2 min walk - 0.1 miles
  • El Rey Ruins - 6 min walk - 0.4 miles
  • El Rey Ruins Trailhead - 6 min walk - 0.4 miles
  • Nichupté Lagoon - 6 min walk - 0.4 miles
  • Delfines Beach - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • ‪Ennea Beach Club - ‬9 min walk
  • ‪Zai - ‬2 min walk
  • ‪Marco Polo Restaurante - ‬8 min walk
  • ‪Restaurant Las Fuentes - ‬9 min walk
  • ‪Hakka - ‬15 min walk

About this property

GR Solaris Cancun & Spa - All Inclusive

Guests of GR Solaris Cancun & Spa - All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet parking is available if you drive. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and an outdoor tennis court.
Guests can expect free WiFi and LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, free minibar items, and coffee makers. Housekeeping is available on request.
An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.

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  • Breakfast included
  • All inclusive
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:30 AM
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Solaris
  • Don Gus
  • Le Cinque Terre Pizza
  • Marco Polo
  • Zai

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Cooking classes
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not allow early check-in.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

GR Cancun
GR Solaris
GR Solaris All Inclusive
GR Solaris All Inclusive Cancun
GR Solaris Cancun
GR Solaris Cancun All Inclusive
Solaris Cancun All Inclusive
Solaris Cancun GR
Solaris GR
Solaris GR Cancun
Gr Solaris Cancun & Spa
Gr Solaris Cancun Hotel Cancun
Gr Solaris Cancun Mexico
Gr Solaris Hotel Cancun
Grand Royal Solaris Cancun
Grand Solaris Cancun
Solaris Cancun
GR Solaris All Inclusive All-inclusive property
GR Solaris Cancun Spa All Inclusive
GR Solaris Cancun & Spa - All Inclusive Cancun
GR Solaris Cancun & Spa - All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive rates at GR Solaris Cancun & Spa - All Inclusive?

GR Solaris Cancun & Spa - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include kayaking, cooking classes, and water fitness classes.

How much does it cost to stay at GR Solaris Cancun & Spa - All Inclusive?

As of May 2, 2026, prices found for a 1-night stay for 2 adults at GR Solaris Cancun & Spa - All Inclusive on May 10, 2026 start from $275, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at GR Solaris Cancun & Spa - All Inclusive?

GR Solaris Cancun & Spa - All Inclusive offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

What can I see near GR Solaris Cancun & Spa - All Inclusive?

This property is situated in Zona Hotelera within a 10-minute walk of Delfines Beach and Iberostar Cancun Golf Course. You'll also find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Riviera Cancun Golf Resort within a short drive.

Is parking available on site at GR Solaris Cancun & Spa - All Inclusive?

Yes, valet and self parking are offered for free at the property. Though parking is limited parking, wheelchair-accessible parking is also available.

Is there a spa at GR Solaris Cancun & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, Swedish massages, and reflexology.

Does GR Solaris Cancun & Spa - All Inclusive have a casino?

No, GR Solaris Cancun & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at GR Solaris Cancun & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 7:00 PM.

What do couples enjoy most about GR Solaris Cancun & Spa - All Inclusive?

This beachfront property offers plenty of amenities for couples including an ocean-view restaurant, 3 outdoor pools, and a swim-up bar.

Are there hot tubs at GR Solaris Cancun & Spa - All Inclusive?

No, but this property offers jetted bathtubs in some guestrooms.

Does GR Solaris Cancun & Spa - All Inclusive have a restaurant with a breakfast menu?

Yes, GR Solaris Cancun & Spa - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Does GR Solaris Cancun & Spa - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at GR Solaris Cancun & Spa - All Inclusive.

Are there connecting rooms at GR Solaris Cancun & Spa - All Inclusive?

No, there aren't connecting guestrooms at this property.

What is the closest airport to GR Solaris Cancun & Spa - All Inclusive?

The closest major airport to GR Solaris Cancun & Spa - All Inclusive is Cancun Intl. Airport (CUN), which is 8.3 mi away (13 minutes by car).

Are there rooms with balconies that I can book at GR Solaris Cancun & Spa - All Inclusive?

Yes, every guestroom at GR Solaris Cancun & Spa - All Inclusive comes with a balcony and some offer ocean views.

Does GR Solaris Cancun & Spa - All Inclusive have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at GR Solaris Cancun & Spa - All Inclusive.

GR Solaris Cancun & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 2370 out of 5075 reviews
Rating 8 - Good. 1207 out of 5075 reviews
Rating 6 - Okay. 811 out of 5075 reviews
Rating 4 - Poor. 355 out of 5075 reviews
Rating 2 - Terrible. 332 out of 5075 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

KARLA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has a more "boutiquey" comfortable feel compared to other large resorts on the strip. The condition was impeccable and staff very friendly. Only improvement I could suggest is a better gym facility. It's small with limited equipment and well used. Maybe adding a spin bike or a multi-cable system, and larger space. Otherwise, we loved our stay.
Stayed 7 nights in Mar 2026

10/10 Excellent

DENISSE A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2026

2/10 Terrible

Gabriel

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Hotel is very out dated. Food is not good. Annoying towel policy. Very limited on everything.
Stayed 4 nights in Mar 2026

6/10 Okay

Akeem

Stayed 3 nights in Jan 2026

6/10 Okay

Felicia, Petrolia

Apparently “All Inclusive” includes childcare at this resort, as most families observed during our stay allowed their children to run around the halls screaming at night and to (literally) climb on the partitions at the buffet with absolutely no parental supervision or intervention.
Stayed 6 nights in Jan 2026

10/10 Excellent

Hamoud

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super happy with the hotel and the staff
Stayed 5 nights in Jan 2026

6/10 Okay

Ronald J, Oxford

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The staff did a great job serving us. For those that have stayed here before, note that there has been a change by management that only allows you to book three reservations in the dinning rooms regardless of your stay. Very disappointed.
Stayed 9 nights in Jan 2026

10/10 Excellent

Vladimir, Chicago

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at GR Solaris Cancun, and the resort truly exceeded our expectations. The staff was consistently friendly, attentive, and made us feel welcome from the moment we arrived. The rooms were clean, comfortable, and well maintained, with beautiful views that added to the relaxing atmosphere. Food options were plentiful and delicious, with something for everyone at each meal. The pools, beach access, and overall resort layout were perfect for both relaxation and family time. We would absolutely return and highly recommend GR Solaris Cancun to anyone looking for a carefree and enjoyable all-inclusive vacation.
Stayed 9 nights in Jan 2026

6/10 Okay

Kierra

Traveled with partner
Liked: Cleanliness
The resort itself has a beautiful location—the beach and views were absolutely breathtaking, which was definitely a highlight of our stay. That said, the rooms were just okay and very outdated. The beds were extremely uncomfortable, and the sheets felt thick and heavy—almost like curtains—which made sleeping hot and sweaty. Comfort was definitely lacking. The food was another downside. We ended up eating out every night because the buffet food was not good. There was only one night where we enjoyed a single item, and while breakfast was decent, it wasn’t anything memorable. Where this resort truly shines is the staff. They were genuinely amazing and clearly did their best to make our experience enjoyable despite the shortcomings. Darvin Garcia deserves special recognition—he served us every morning at breakfast and is truly a gem. His personality is incredible, he was very attentive, interactive, and made sure we had everything we needed. He really made us feel at home and was a bright spot in our stay. I wouldn’t recommend this resort if you’re traveling as a couple or looking for a romantic getaway. However, it is very kid-friendly, so families may enjoy it more. Overall, stunning views and exceptional staff—but the rooms and food need major improvements.
Stayed 4 nights in Jan 2026

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The Beach
Stayed 5 nights in Jan 2026

4/10 Poor

James PaiYu

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The food was mediocre. The staff wasn't all that friendly, especially the morning towel guy by the pool. Our shower had no water pressure. I'd not come back to this place.
Stayed 6 nights in Jan 2026

6/10 Okay

Gautam

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
This is resort deserves 2.5 star, app does not allow to give. The amenities are very less compared to other hotels in area. Also they have same kind of food is there every day. And specialist restaurants are always full. Activity wise, same water zumba everyday. Hospitality wise, they charge 6 dollar for in room delivery, where as in other hotels no extra charge for in room delivery.
Stayed 5 nights in Jan 2026

2/10 Terrible

Michael

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities
Room was nice. Promise of Champagne and chocolate strawberries never made it to the room. Made dinner reservations for one of the in house restaurants and it was closed at our reservation time. Had to wait in line for breakfast daily. Seemed to not have enough space for all the guests meals in an all inclusive resort. Tried to speak to general manager twice and was avoided both times even though the person was there according to staff. This is our second stay at a Solaris resort and we won’t be going back after this experience. Would like to talk to someone about a partial refund because of our terrible experience and not receiving all that was promised or paid for.
Stayed 5 nights in Jan 2026

4/10 Poor

Fitim, wanaque

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ok so the food was terrible. Only food that was somewhat decent was the food at the snack bar by the pool. Drinks were not good either. Only reason it gets 2 stars instead of 1 is because the staff around the hotel were very friendly and welcoming. The last time we stayed here was probably 15 years ago and we will not be returning.
Stayed 4 nights in Jan 2026

8/10 Good

Dennis A

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean also the resort in general. Food was ok, long line for the breakfast buffet. Beach was great. Overall a great place to stay not far from airport.
Stayed 2 nights in Jan 2026

8/10 Good

Rasheem

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
So this is my honest review of the place. To start, the hotel tries hard which is a good thing. The staff members are great and the facilities are pretty much clean for the duration that I was there. The porters are lovely, the dinner staff and cleaning crews are great. However, where the hotel looses ratings is the food selections. Marco Polo and the Italian restaurant are great, but the buffet menu needs a whole revamp. I am not too much of a picky eater, but I hardly found the choices satisfying. Please please please revamp the food menus especially at the pool. Breakfast was ok as they had alot of fresh fruits and regular hotel breakfast options. Back to the good stuff. The pools were well kept, the hot tub was nice, the beach had staff watching out including the lifeguard and security. I honestly would return. Shout out to Bellarina and Darvin who ensure my son was always taken care of.
Stayed 6 nights in Jan 2026

2/10 Terrible

Guy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a stay at GR Solaris to celebrate my wife’s birthday, expecting a memorable and elevated experience. Unfortunately, our visit was marked by repeated miscommunication, unmet promises, and inconsistent service that ultimately made the trip disappointing. Upon arrival, we were given black wristbands and explicitly told by club sales representatives that these granted us VIP access equivalent to Solaris Members. Throughout our stay, this was repeatedly contradicted by staff, leaving us confused about what privileges we actually had. I booked a two-bed room that was supposed to include a bottle of champagne to celebrate my wife’s arrival. Instead, we were placed in a one-king room (Room 8258) with no champagne or wine provided. We were also told our first night’s dinner reservation had already been booked for us at Marco Polo at 9:20 PM, only to arrive and discover that Marco Polo was not even open that night. The following morning, we were denied mimosas at breakfast and told those were reserved for members only, again contradicting what we had been promised. After raising concerns, we were finally moved to the room we originally booked through Expedia, which included an alcohol dispenser—but it was completely empty and never stocked. Additional issues included cold buffet food at lunch and the main pool being closed for the remainder of the day after a 45-minute wait due to “deep cleaning.”This trip was meant to celebrate my wife and instead became a frustrating event
Stayed 4 nights in Jan 2026

6/10 Okay

Ivan

Old hotel and small
Stayed 2 nights in Jan 2026

8/10 Good

Ann Mary Nikita

Stayed 7 nights in Jan 2026

10/10 Excellent

Miriam

Liked: Cleanliness, amenities, property conditions & facilities
Room was great! Staff was as awesome! Enjoyed every time
Stayed 6 nights in Jan 2026

10/10 Excellent

Liza, Calgary

Stayed 5 nights in Jan 2026

10/10 Excellent

Paula

Stayed 1 night in Jan 2026

10/10 Excellent

Camille

Stayed 7 nights in Jan 2026

10/10 Excellent

ALEKSANDR

Liked: Cleanliness, amenities, property conditions & facilities
all was good
Stayed 7 nights in Jan 2026

8/10 Good

Buena

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Amenities
Room was great and housekeeping staff is the best. We arrived past midnight, the staff did not properly orient us about the place. We basically have to find our way in and out and figure how we can enjoy ourselves. That booking for specialized restaurant is a lil offish.... the staff at Zai restaurant was nothing not ride and accommodating, the foods in that restaurant was nothing special. The experience at Zai was just disapporinting On the regular buffet.... Jose went far and beyond to make clients enjoy meals and drinks Overall, the place is a lil small for how they promote it. And the pool that closes at 7pm, made u feel like u came to a convent not for holidays.
Stayed 3 nights in Jan 2026

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