Perfect spot. The views are amazing. Coral Level's pool is lively without being loud and obnoxious. The air filtration smells so good, I want it for myself. The suite is CLEAN. The jacuzzi tub on the balcony is a nice touch not found at every resort. if there was anything wrong, they fixed it and/or compensated you in some way for it. This is my second time staying here. It checks all of the boxes.
Loved everything about our vacation.....Iberostar Coral Level is FANTASTIC.....highly recommend......great staff, services, food Only objection was the silly mask rules, but easy to comply
The only downside is the never ending music, which gets very loud at night.
the staff service was excellent !!!
Very nice hotel room was my favorite
We arrived to the property on august 11 and the next day we moved out to a different hotel because of the bad experience we had at the Iberostar coral level. Property is not well maintained, only one elevator was working, and not always available since it was only one working elevator. We had to take the stairs. Food at the restaurants was very bad quality, we tried 2 restaurants that night and both were disappointing. Gym equipment at the gym was outdated and broken and we work out everyday and it was very important to us, since my wife in an athlete. Half of the light switches in the room didn’t work. After one night there we decided to go to a different hotel. We requested a manager Diana to cancel our stay and issue full refund. She asked to send her an email and we did and never heard from her again. Our emails were not answered, when we tried to call Orbitz and Expedia I was told they can’t get through to the prosperity and confirm the full refund. Terrible service. We are still trying to get a hold of hotel to get confirmation of the consolation and full refund to be mailed to us and every time I call I get passed around. I don't recommend anyone to stay there, it was a long waited vacation and it was ruined.
Loved it!
I loved the staff. Everyone was always so helpful.
The hotel room was the only thing I really liked. The customer service from the people at the from desk and the restaurants was very poor. My friends never received the proper explanation of how the amenities were divided among the hotel. Disappointing.
We stayed in the adults only section (coral level) at iberostar cancun. The staff were really nice and friendly, probably the best part other than the incredible view and beautiful brand new building. There is a not a lot of entertainment during the day, no dj or other music by the pool. The food was good but you have to make dinner reservations in advance which was a little annoying. They try to get you to do a 2 hour timeshare pitch in exchange for massages, we just said no and paid for massages and based on the complaining we heard from other visitors, we made the right choice. Overall, the best thing about coral level is that you are at a more quaint hotel where you get to know other guests and the staff, but have access to the big hotel with a bunch of restaurants. We had a blast!
The staff were all excellent. Really accommodating during our trip. I would stay here again
GREAT staff, great food, great pool area...had a wonderful time!
Food was above average for resort food. Great service. Not too crowded, modern new and clean building/ rooms / pool. Only down side is we had trouble booking the restaurant reservations for dinner so I would look into reserving before you get there. The restaurants are shared with the other larger hotel.
Everything was great about the property if they ask you to take a look at some of the other rooms don’t do it it’s a timeshare presentation. Only real complaint was no breakfast room service they only had lunch and dinner items 24 hours a day
The property itself was very nice. The drinks were terrible and all watered down. We asked for a shot of Mallort and it tasted like gasoline. No one knew how to make any basic drinks and if they did were disgusting. We stuck to bottled beers and champagne pretty much the whole time. Foodwise, the buffets were decent and the Italian and habachi restaurants were good. The Mexican restaurant was absolutely terrible service wise and the food. I have a picture of a “quesadilla” I ordered that came back in three tiny tacos with the tiniest amount of uncooked shredded cheese. Room service was very limited and all you could order for breakfast was an omelette with cheese and hash browns everyday. My boyfriend went to the buffet in our hotel a few mornings and speaks pretty decent Spanish. He saw and heard one of the chef attendants making fun of him and calling him a HORSE for eating a lot (which he was not at all)... we couldn’t believe it. Aside from the breathtaking views and scenery this place was definitely not 5 star hotel material.
This place is really nice! They have 2 buildings, a large main resort/family building and the "Coral Selection/Adults Only building. The family side has around 9 swimming pools and very large, spacious grounds. Palm trees everywhere. The Coral Level /Adult's Only building has one infinity pool with a large swim up bar behind the hotel and it backs up to the beach and the ocean. Every room in this building facing the Caribbean Sea has a private balcony with a jetted bathtub on the balcony! The beds are comfy and they have large bathrooms. A word of caution, the floor in the showers is very slick marble, so ask your room attendant for a rubber shower mat. Most of the restaurants are in the main resort building. They have a Hibachi style Japanese restaurant where you and about 15 other people sit in a circle around the grills and the chef prepares the food in front of you. There is a fine Steakhouse, Italian restaurant, Mexican restaurant, etc... Most restaurants have a view of the ocean. The Coral Level Adult building has a buffet restaurant and you can sit inside or on the patio and order from the menu if you wish. All of the food is very good. Several bars inside & outside, the drinks are good. Tip bartenders a dollar a drink and they will remember you and your drinks might be a little stronger. There is waitstaff outside that come by the pools and up and down the beach taking your food and drink orders. Nightly shows in the theater. Highly recommend, we will come back!
Located in Zona Hotelera, Coral Level at Iberostar Selection Cancun Adults Only - All Inclusive is within a 5-minute walk of Delfines Beach and within 15 minutes of other popular attractions like Maya Cancun Museum. This 156-room, 5-star property has a private beach, a golf course, and a full-service spa.
This property is home to 6 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect to find free WiFi and Smart TVs with cable channels. Bathrooms have hair dryers, free toiletries, and slippers. Indoor private spa tubs, furnished balconies, and minibars are also available.
Coral Level at Iberostar Selection Cancun Adults Only - All Inclusive features a private beach, a golf course, and a full-service spa. If you plan to drive, free valet parking is available. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this adults-only property include an outdoor pool, a gym, and a sauna.
Perfect spot. The views are amazing. Coral Level's pool is lively without being loud and obnoxious. The air filtration smells so good, I want it for myself. The suite is CLEAN. The jacuzzi tub on the balcony is a nice touch not found at every resort. if there was anything wrong, they fixed it and/or compensated you in some way for it. This is my second time staying here. It checks all of the boxes.
Loved everything about our vacation.....Iberostar Coral Level is FANTASTIC.....highly recommend......great staff, services, food Only objection was the silly mask rules, but easy to comply
The only downside is the never ending music, which gets very loud at night.
the staff service was excellent !!!
Very nice hotel room was my favorite
We arrived to the property on august 11 and the next day we moved out to a different hotel because of the bad experience we had at the Iberostar coral level. Property is not well maintained, only one elevator was working, and not always available since it was only one working elevator. We had to take the stairs. Food at the restaurants was very bad quality, we tried 2 restaurants that night and both were disappointing. Gym equipment at the gym was outdated and broken and we work out everyday and it was very important to us, since my wife in an athlete. Half of the light switches in the room didn’t work. After one night there we decided to go to a different hotel. We requested a manager Diana to cancel our stay and issue full refund. She asked to send her an email and we did and never heard from her again. Our emails were not answered, when we tried to call Orbitz and Expedia I was told they can’t get through to the prosperity and confirm the full refund. Terrible service. We are still trying to get a hold of hotel to get confirmation of the consolation and full refund to be mailed to us and every time I call I get passed around. I don't recommend anyone to stay there, it was a long waited vacation and it was ruined.
Loved it!
I loved the staff. Everyone was always so helpful.
