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Recent guest reviews

Liked the staff, very sweet. The pool could have been a little warmer but the swim up bar area was perfect. The steps in the room were dangerous as I fell down them in the night and got a pretty nasty bruise on my thigh. I would have loved authentic Mexican food to eat and all the restaurants onsite to be open every night. Thank you

Love the staff and sushi! Our room was always clean and the fridge was full of drinks. The resort is not new but the people there are awesome and so helpful. Also a great scuba dive place next to if you want to do your certification 😃. Thank you for all the hospitality and beautiful memories.

Everything was great the place was clean and staff was the best!

Nice hotel and great location. People were very nice and helpful.

Old definitely needs a upgrade , food is bland… what makes the difference was the stuff , fun to be around , very helpful, friendly, I would go back just for them !

The place is a bit small but super clean, food was good and the staff is what makes the place the front desk was so helpful. Alejandra and Felipe 2 of the servers we had servers were amazing so hospitable and super sweet. Oh and the bartenders Alejandro and I can’t remember his name (we called him monstro) were honestly the best so nice and welcoming super respectful and made the best drinks! We will definitely be back.

Awesome place, awesome staff, awesome time. Will be back for sure

The room was very nice and clean, plenty of places to lounge. Close to everything and staff was extremely friendly.

We loved it!! My children participated in all the activities!! We loved the taquiza, sushi! We will definitely go there again! I just didn’t like the check in at 3pm a lot of people waiting for their room.

It was welcoming!

We loved everything. We will definitely be back.

Walking in the property it looked very pleasing, however the front desk staff was rude.. Rooms out dated and small. Our first night, i woke up to a flooded room. Front desk did not want to move me. I stated that the room flooded and the phone did not work. After keep stating these problems for about 15 minutes they finally said they would move me..20 minutes later no update. I went back to the front desk only for them to continue to speak in Spanish and share at me. FINALLY got a new room 45 minutes later, room was better. Food...not worth all inclusive . So disappointed 😞 would have stayed somewhere else. The entertainment crew (two young ladies) were a ton of fun. The food and beverage staff were very nice and friendly.

Good place to stay good for families Alexandra the waitress at the pool is very good at her job great service from her

Excelentes instalaciones , el unico defecto fue la llave del lavamanos , se encuentra muy lejos de tal y hace complicado usarlo

Great place! My friends and stayed for 4 nights and had an absolute blast. There is staff right on the beach to help out with the excursions. And there is a covid testing spot right across the street. Very convenient and awesome spot! Would definitely recommend it!!!

Great location and very well kept property.

It was a small resort with everything you need in short walking distance. the hours for the hot tub and some bars was not convenient.

The food was excellent. The staff was also very helpful. Our stay was relaxing.

Boulevard Kukulkan KM 3.5 Cancun QROO

Hotel highlights

  • Free WiFi in public areas
  • Free uncovered self parking
  • Onsite dining
  • 2 outdoor pools

Located in Zona Hotelera, Cancun Bay Resort - All Inclusive is adjacent to Playa Tortugas and within a 5-minute walk of Las Perlas Beach. This 132-room, 3.5-star aparthotel welcomes guests with 2 outdoor pools, 4 restaurants, and free self parking.


Dining

There are ample dining options with 4 onsite restaurants, including El Faisan, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception.


Rooms

Each apartment is soundproofed and has an array of amenities, including a balcony or patio, a minibar, and free local calls. Guests can expect to find an LCD TV with cable channels. Other standard amenities include a laptop-compatible safe, an ironing board, and free toiletries.


Property features

Cancun Bay Resort - All Inclusive features 2 outdoor pools, a children's pool, and a gym. You can take advantage of free parking, along with an airport shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive aparthotel include free WiFi in public areas, a spa tub, and a conference center.

Room options

Junior Suite, 2 Bedrooms

2 Double Beds and 1 King Bed | Sleeps 5

Standard Room

Sleeps 4

Standard Room

1 Queen Bed and 1 Double Bed | Sleeps 4

Standard Room

1 Large Twin Bed and 1 Queen Bed | Sleeps 4

Guest reviews for Cancun Bay Resort - All Inclusive

Everyone (43) Couples (11) Family (33)
4
Friends

Liked the staff, very sweet. The pool could have been a little warmer but the swim up bar area was perfect. The steps in the room were dangerous as I fell down them in the night and got a pretty nasty bruise on my thigh. I would have loved authentic Mexican food to eat and all the restaurants onsite to be open every night. Thank you

By on Dec 7, 2022

Review comment responded on Dec 7, 2022

Dear guest, thank you. Your feedback is very important to us. We are glad that your stay has been pleasant. We hope to see you back soon at Cancun Bay Resort.

5
Partner Couples

Love the staff and sushi! Our room was always clean and the fridge was full of drinks. The resort is not new but the people there are awesome and so helpful. Also a great scuba dive place next to if you want to do your certification 😃. Thank you for all the hospitality and beautiful memories.

By on Nov 27, 2022

Review comment responded on Nov 28, 2022

Dear guest, thank you. Your feedback is very important to us. We are glad that your stay has been pleasant. We hope to see you back soon at Cancun Bay Resort.

5
Family

Everything was great the place was clean and staff was the best!

By on Nov 21, 2022

5
Partner Couples

Nice hotel and great location. People were very nice and helpful.

By on Aug 21, 2022

Review comment responded on Aug 22, 2022

Thank you for choosing Cancun Bay, our staff is ready to welcome you back . Hope to see you soon

3
Family

Old definitely needs a upgrade , food is bland… what makes the difference was the stuff , fun to be around , very helpful, friendly, I would go back just for them !

By , from Kirkland on Aug 17, 2022

Review comment responded on Aug 18, 2022

Thank you Luciana for your feedback, our staff is the best of the best and we are working every day in order to improve our services and facilities. Hope to see you soon coming back.

5
Family Family with small children

The place is a bit small but super clean, food was good and the staff is what makes the place the front desk was so helpful. Alejandra and Felipe 2 of the servers we had servers were amazing so hospitable and super sweet. Oh and the bartenders Alejandro and I can’t remember his name (we called him monstro) were honestly the best so nice and welcoming super respectful and made the best drinks! We will definitely be back.

By on Jul 30, 2022

Review comment responded on Aug 6, 2022

Thank you Daniela, we are very happy to know you had a great experience at Cancun Bay, please come back soon for more great drinks and service.

5
Partner Couples

Awesome place, awesome staff, awesome time. Will be back for sure

By on Jul 23, 2022

Review comment responded on Jul 24, 2022

Thank you for choosing Cancun Bay, it is awesome to know you had a great time, please come back soon!

5
Friends

The room was very nice and clean, plenty of places to lounge. Close to everything and staff was extremely friendly.

By on Jun 27, 2022

Review comment responded on Jun 28, 2022

Hola Estela! thank you for your preference & reviews. Ww hope to have the chance to serve you again. Best regards.

5
Family with small children

We loved it!! My children participated in all the activities!! We loved the taquiza, sushi! We will definitely go there again! I just didn’t like the check in at 3pm a lot of people waiting for their room.

By on Jun 26, 2022

Review comment responded on Jun 27, 2022

Good morning Emma S Rosales, thank you for your preference, we love to make families feel happy. Come back soon. Best regards.

4
Friends

It was welcoming!

By on Jun 26, 2022

Review comment responded on Jun 27, 2022

Good morning Jasmine Winnie Williams-covington, thank you for your preference. All reviews are welcome. Best regars.

Cancun Bay Resort - All Inclusive

Boulevard Kukulkan KM 3.5, Cancun, QROO 77500
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