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Recent guest reviews

I really like the time I stayed, the Food, drinks and staff are really good. The Beach it’s a 50/50 depends how picky you are, personally it was OK for me. I really enjoy the activities such as waterpolo, volleyball and soccer.

This is a small resort. The staff were amazing! Sushi was amazing. The only thing was the very LOUD poolside music! Not very relaxing to listen to. Thankfully they turned it off at 6.

Our room was not secure- sliding window was broken and we were on 1st floor. Phone was broken. Hairdryer barely worked. A/c remote did not work. Food was bad. Drinks were horrible and they limit bar hours so you can’t get full use of bar/ I for one like a mimosa or Bloody Mary occasionally and they don’t serve until afternoon.

The staff provided with best service. They were very attentive and friendly. My family and I didn't liked the beach because it is relatively small.

We liked that it was very kid friendly. All the staff was great and very attentive to guests

Muy buen servicio es nuestra segunda bes vicitando Cancún bay hotel y nos gusto mucho todo, todos muy atentos.

I had to reschedule our family vacation last minute because the kids' passports took too long. I've called the resort several times and have been unable to get through. Also, went through orbitz.com and they can't reach them either. I've now been trying to get a refund/reschedule for almost a month.

They have very good food and the service is very friendly.

Excellent service , staff, and amenities. Great location and many other additional activities offered.

All very good, good condition and clean. It is a small and cozy hotel. Good service from the employees. The only thing was that I didn't have hot water, just warm water but for the weather it is good.

Excelente atención y limpieza con sus días de ambiente por las noches y muy rica comida

We like everything small but quiet, clean, all we need the beach is small but clean

Love the location and the amenities. Staff was very friendly and helpful

Nice hotel staff service is amazing food is good had a nice stay def recommend

Boulevard Kukulkan KM 3.5 Cancun QROO

Hotel highlights

  • Free WiFi in public areas
  • Free uncovered self parking
  • Onsite dining
  • 2 outdoor pools

Located in Zona Hotelera, Cancun Bay Resort - All Inclusive is adjacent to Playa Tortugas and within a 5-minute walk of Las Perlas Beach. This 132-room, 3-star property welcomes guests with 2 outdoor pools, 4 restaurants, and free self parking.


Dining

There are ample dining options with 4 onsite restaurants, including El Faisan, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

Cancun Bay Resort - All Inclusive's 132 rooms are soundproofed and provide balconies or patios, minibars, and free local calls. Guests can expect to find LCD TVs with cable channels. Laptop-compatible safes, ironing boards, and free toiletries are also available.


Property features

Cancun Bay Resort - All Inclusive features 2 outdoor pools, a children's pool, and a gym. You can take advantage of free parking, along with an airport shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a spa tub, free WiFi in public areas, and a conference center.

Room options

Junior Suite, 2 Bedrooms

2 Double Beds and 1 King Bed | Sleeps 5

Standard Room

2 Double Beds | 1 King Bed | Sleeps 4

Family Suite (3 Bedrooms with dining room)

2 Double Beds and 1 King Bed | Sleeps 8

Superior Room, Ocean View

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Cancun Bay Resort - All Inclusive

Everyone (50) Couples (5) Family (24)
4
Family Family with small children

I really like the time I stayed, the Food, drinks and staff are really good. The Beach it’s a 50/50 depends how picky you are, personally it was OK for me. I really enjoy the activities such as waterpolo, volleyball and soccer.

By on Aug 5, 2021

Review comment responded on Aug 6, 2021

Thank you for staying with us! Your opinion is very important to us.

5
Partner Couples

This is a small resort. The staff were amazing! Sushi was amazing. The only thing was the very LOUD poolside music! Not very relaxing to listen to. Thankfully they turned it off at 6.

By on Jun 15, 2021

Review comment responded on Jun 15, 2021

Thank you for staying with us! Your opinion is very important to us.

1
Family

Our room was not secure- sliding window was broken and we were on 1st floor. Phone was broken. Hairdryer barely worked. A/c remote did not work. Food was bad. Drinks were horrible and they limit bar hours so you can’t get full use of bar/ I for one like a mimosa or Bloody Mary occasionally and they don’t serve until afternoon.

By on May 31, 2021

Review comment responded on May 31, 2021

Thank you for staying at Cancun Bay, we feel sorry about your experience, if you could provide details about your reservations, will be fantastic in order to verify the room, about services; we are not a 24 hours All inclusive service, but you can enjoy International food sushi, snacks , room service , an drinks from 6:30 am until 12 AM.

5
Everyone

By on Apr 20, 2021

Review comment responded on May 1, 2021

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

4
Family

The staff provided with best service. They were very attentive and friendly. My family and I didn't liked the beach because it is relatively small.

By on Apr 8, 2021

Review comment responded on Apr 9, 2021

Thank you for choosing Cancun Bay , hope to welcome all your family back soon!

5
Family

We liked that it was very kid friendly. All the staff was great and very attentive to guests

By on Mar 22, 2021

Review comment responded on Mar 22, 2021

Thanks for staying with us. We appreciate your feedback!

5
Partner Couples

Muy buen servicio es nuestra segunda bes vicitando Cancún bay hotel y nos gusto mucho todo, todos muy atentos.

By on Mar 22, 2021

Review comment responded on Mar 22, 2021

Agradecemos sus comentarios y esperamos que pronto nos vuelvan a visitar ,estaremos muy contentos de tenerlos de nuevo en casa .

5
Everyone

By on Mar 1, 2021

Review comment responded on Mar 12, 2021

Thank you for choosing Cancun Bay, hope to welcome you back soon!

1
Everyone

I had to reschedule our family vacation last minute because the kids' passports took too long. I've called the resort several times and have been unable to get through. Also, went through orbitz.com and they can't reach them either. I've now been trying to get a refund/reschedule for almost a month.

By on Feb 22, 2021

Review comment responded on Feb 22, 2021

Thank you for your comment, we would like to know how we can help you

5
Everyone

By on Jan 14, 2021

Review comment responded on Jan 26, 2021

Thank you for choosing Cancun Bay, hope to host you soon again.

Cancun Bay Resort - All Inclusive

Boulevard Kukulkan KM 3.5, Cancun, QROO 77500
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