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Cancun Bay All Inclusive Hotel

Property class: 3.5

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Photo gallery for Cancun Bay All Inclusive Hotel

Exterior
2 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, sun loungers
4 restaurants, breakfast, lunch, dinner served; international cuisine
Master Suite 3 Bedrooms | Minibar, in-room safe, individually decorated, blackout drapes
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪3 min walk‬
  • Place, Las Perlas Beach
    ‪9 min walk‬
  • Place, Langosta Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room

Standard Room | Minibar, in-room safe, individually decorated, blackout drapes

Standard Room

7.6 out of 10
Good
(75 reviews)
  • 334 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | Minibar, in-room safe, individually decorated, blackout drapes

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(28 reviews)
  • 606 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms | Minibar, in-room safe, individually decorated, blackout drapes

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 1033 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

Minibar, in-room safe, individually decorated, blackout drapes

Superior Room, Ocean View

8.0 out of 10
Very good
(32 reviews)
  • Ocean view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

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About the neighborhood

Cancun

Located in Zona Hotelera within a mile (2 km) of Langosta Beach, Cancun Bay All Inclusive Hotel is within a few miles (5 km) of other popular sights such as Tortuga Beach. This 132-room, 3.5-star hotel welcomes guests with 2 outdoor pools, 4 restaurants, and free self parking.

What's nearby

  • Playa Tortugas - 3 min walk - 0.2 miles
  • Las Perlas Beach - 9 min walk - 0.5 miles
  • Escénica Tower - 11 min walk - 0.6 miles
  • Langosta Beach - 2 min drive - 1.1 miles
  • Puerto Cancun Marina Town Center - 3 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Restaurant Dos Lunas - ‬12 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪The White Box Gastrobar - ‬15 min walk
  • ‪Bites Food Hall - ‬14 min walk

About this property

Cancun Bay All Inclusive Hotel

Cancun Bay All Inclusive Hotel features 2 outdoor pools, a children's pool, and a gym. You can take advantage of free parking, along with an area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include free WiFi in public areas, a hot tub, and meeting rooms.
LCD TVs come with cable channels. Other amenities include balconies or patios, minibars, and coffee makers.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (1,970 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (29 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 4.77 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

Will I find all-inclusive options at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel has all inclusive rates that come with all meals and onsite activities included. Activities include volleyball, water fitness classes, and dance classes.

How much does it cost to stay at Cancun Bay All Inclusive Hotel?

As of Apr 10, 2026, prices found for a 1-night stay for 2 adults at Cancun Bay All Inclusive Hotel on May 8, 2026 start from $180, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

What can I see within easy reach of Cancun Bay All Inclusive Hotel?

This hotel is situated in Zona Hotelera within a short 3-minute walk of Playa Tortugas and also 20 minutes on foot from Langosta Beach. You'll also find Puerto Cancun Marina Town Center and Plaza Las Americas within a short drive.

Is parking available on site at Cancun Bay All Inclusive Hotel?

Yes, uncovered self parking is offered for free at the hotel. Though parking is limited parking, wheelchair-accessible parking is also available.

Is there a spa available at Cancun Bay All Inclusive Hotel?

Spa services at the hotel include sports massages, Swedish massages, couples treatments, and aromatherapy.

Does Cancun Bay All Inclusive Hotel feature a casino?

No, Cancun Bay All Inclusive Hotel doesn't have a casino.

Is there an indoor pool at Cancun Bay All Inclusive Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub. Guests have pool access between 8:00 AM and 6:00 PM.

What amenities will couples enjoy at Cancun Bay All Inclusive Hotel?

This beachfront hotel offers plenty of amenities for couples including an ocean-view restaurant, 2 outdoor pools, and a swim-up bar.

Does Cancun Bay All Inclusive Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Cancun Bay All Inclusive Hotel feature a restaurant that includes a breakfast menu?

Yes, Cancun Bay All Inclusive Hotel has 4 restaurants, and serves breakfast for a surcharge.

Does Cancun Bay All Inclusive Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Cancun Bay All Inclusive Hotel.

Does Cancun Bay All Inclusive Hotel have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Where is the closest airport to Cancun Bay All Inclusive Hotel?

The closest major airport to Cancun Bay All Inclusive Hotel is Cancun Intl. Airport (CUN), which is 12.8 mi away (22 minutes by car).

Are there rooms with balconies that I can book at Cancun Bay All Inclusive Hotel?

Yes, every guestroom at Cancun Bay All Inclusive Hotel comes with a balcony/patio and some offer ocean and garden views.

Does Cancun Bay All Inclusive Hotel host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Cancun Bay All Inclusive Hotel.

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 538 out of 1318 reviews
Rating 8 - Good. 334 out of 1318 reviews
Rating 6 - Okay. 214 out of 1318 reviews
Rating 4 - Poor. 113 out of 1318 reviews
Rating 2 - Terrible. 119 out of 1318 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

JOAO V PAP, Orlando

Stayed 3 nights in Nov 2025

8/10 Good

Cheryl

Liked: Cleanliness, property conditions & facilities
Friendly and accommodating meal service staff. Hotel was technically wheelchair accessible, but was not wheelchair friendly. There was not enough room between tables in the dining areas to maneuver a wheelchair or rollator. Ramps were an afterthought. When one ramp would end, you had a very narrow space to cross to the completely opposite side to maneuver the next ramp.
Stayed 7 nights in Dec 2025

10/10 Excellent

Luz

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Second time here. Been to 9 other resorts in Riviera Maya and this one stands out. Beautiful property, plenty of pools and entertainment. The food is excellent, especially the lunch buffet by the main pool. Best we’ve had in Mexico. The beach is not the prettiest, but there’s a nice area for water-sports that is very calm. Highly recommend.
Stayed 7 nights in Nov 2025

8/10 Good

Kevin

Nice small resort with
Stayed 1 night in Jan 2026

2/10 Terrible

Matthew C

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff coned us into going to a different resort to have a timeshare presentation decided to change to the better resort and got charged for both resorts resulting in an extra $2000 spent on accommodations.
Stayed 4 nights in Dec 2025

10/10 Excellent

Gustavo Leonel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hermosa aventura de año nuevo en Cancun bay resort ALL INCLUSIVE El alojamiento y los servicios del hotel fueron perfectos, fue una experiencia All inclusive excelente. La fiesta de Año Nuevo fue genial, con show de musica mexicana, baile y DJ. La habitacion con vista al mar super comfortable, y la calidad abundancia y variedad de comidas de los diferentes sectores de comida y restaurante buffet fueron excelentes. Las piletas son espectaculares, tiene una interna y 3 externas. Grandes actividades de animación durante todo el día, muy divertidas y bien conducidas por Drisdey, Alicia y el Dj Iván. Recomendamos este hotel por calidad costo/beneficio y seguramente volveremos. Gracias a todo el team del Cancun bay resort!!!! Agradecimiento especial a los mozos Miguel del buffet restaurante Faisan, a Saul y Javier de la Piña, que nos mantuvieron hidratados con prosecco todo el día.
Stayed 4 nights in Dec 2025

6/10 Okay

Lyle

Liked: Cleanliness, staff & service
The rooms were clean but oddly adjoining other rooms. Therefore some amenities(hair dryer and safe) were shared with the adjoining room. The area is fairly noisy especially during holiday celebrations. A rave was positioned a block away and went on through the night and next morning. That kept the entire group I traveled with up all night. The worst part was the food! In order to eat at the hotel restaurants, you had to make a reservation at 8:30Am the day of and no one told us that. The restaurants are not all open every day. The buffet is open every day but serves the same food every day and calls it something different. I was very disappointed as I was looking forward to good Mexican food on this trip and did not get served any. The beach is beautiful and clean. The concierge is helpful and speaks English very well!
Stayed 4 nights in Dec 2025

6/10 Okay

Robyn

Traveled with family
Liked: Staff & service
Clean friendly staff. Pool was very cold. Housekeeping came at end of the day which was not ideal. Drinks in room not always replaced daily unless ask. Had a nice time fur short vacation at small resort.
Stayed 5 nights in Dec 2025

10/10 Excellent

Eric

Stayed 7 nights in Dec 2025

10/10 Excellent

Juanita De la

Stayed 6 nights in Dec 2025

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, amenities
The place is really run down, like the worst motel you can imagine. There's a speaker blaring music all day in the pool area, which most of the windows face, so forget about relaxing in your room during the day. We turned around and left right away, willing to lose all the money -- it was that bad.
Stayed 7 nights in Dec 2025

8/10 Good

angie

Traveled with family
Liked: Cleanliness, amenities
Everything was great, with the exception of the food. The buffet was disappointing. Other than that, this place is excellent.
Stayed 4 nights in Dec 2025

6/10 Okay

Alexandru

Traveled with family
Liked: Cleanliness, staff & service
The resort had 2 main issues. (1) there was limited dining options... the main buffet had very limited selection of food & then dining. The reservation system for the select restaurant was not explained to us well. (2) The internet at hotel was horrible, 7MB download, and it only worked mostly inside our room...many common areas did not have working internet.
Stayed 7 nights in Dec 2025

6/10 Okay

Zaheda

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Dec 2025

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness
Our room was not available, not surprised, they did however send us to an ocean view with only 1 bed, on the first night I fell because there was 3 steps down to bed and only took 2. Other than that the staff was very good. I wish the food was better at the Japanese restaurant. The service was aweful. The worse night we had there. All in all the main restaurant was the best and along with help they have it made our trip tolerable. Paty, main dining room and Ramon, italian were two highlights. The Italian was the best food we had along with omelattes daily and lots of fruit. The young lady with her new pup named Luna was very kind and helpful also at the front desk. I wish they had better wifi though, I also found out after getting there that my phone wouldn't work, even though I called and changed my plan to allow. The phone didn't work in our room and the desk man called the ride service to find out the pickup time for our trip to the airport. They keep everything very clean and the bar service was excellent!
Stayed 7 nights in Dec 2025

4/10 Poor

Danyelle

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The beds were very hard. Times were restricted. Difficult to get restaurant reservations. We will not be returning. This place could be really nice with some TLC. No couch in the common area. No decorations through out. Shower head had to be replaced due to excessive buildup. Yeah not worth the price.
Stayed 8 nights in Dec 2025

8/10 Good

Wei

Traveled with family
Liked: Cleanliness, amenities
Check in is smooth, beach is clean, food could be a little better
Stayed 3 nights in Dec 2025

10/10 Excellent

Brittany

Stayed 2 nights in Dec 2025

2/10 Terrible

Chad

Liked: Cleanliness, amenities, property conditions & facilities
They gave away out second room, still waiting to hear back from Expedia, they said they would get ahold of the hotel and send me an email. I never got an email yet.
Stayed 6 nights in Dec 2025

4/10 Poor

Brian

Traveled with partner
Disliked: Amenities
I’m giving this resort 2 stars mainly because most of the staff were kind, the lobby looked nice, and the property was clean. Unfortunately, that’s where the positives ended. The Cons There was no bottled water provided. If you wanted water at night, you had to go to the bar (if it was even open), get a glass of water, and carefully carry it back to your room without spilling it. The room was extremely outdated and very small. Several bruises from bumping the bed frame. Steps down to bedroom were slippery. The bed was very firm. The bedding was terrible — just a sheet — and we had to request a blanket. The shower looked like something out of a high school gym. For dinner, we were forced to use the buffet because restaurant reservations must be made by 8:30 AM and we didn't get to the hotel until 4PM. We arrived for dinner right when the buffet opened and none of the food was even warm. We tried chicken, beef, pork, potatoes — everything was room temperature, which made me afraid to eat. We had booked for 7 nights and left after the first night. No refund was given, but at that point I just needed to get out of there. During checkout, the employee didn’t ask why we were leaving early and didn’t seem to care at all. They also charge a $10 deposit if you need a second room key. and they consider Captain Morgan “top shelf” and charge additional fees for it, which was surprising. No Wi-Fi I do not recommend this hotel. Save your money and go somewhere else.
Stayed 2 nights in Dec 2025

6/10 Okay

Nathan, Edmonds

Traveled with family and small children
Disliked: Staff & service
Food options were lacking. The beach was nice, rooms were dated and had a musky smell. Price is reflective upon that and the hotel worked for a place to sleep… kind of. The pillows and mattresses are very hard
Stayed 7 nights in Dec 2025

6/10 Okay

Florian

Liked: Cleanliness, staff & service
Room and place is ok , food was basic ,no variety every day same deserts ,not even a capucino plus entertainment really is a jock no admosfete no nothing , they need a creavity at the meniu at least once to eat beef ....personal excelent , location and amenities are good
Stayed 3 nights in Dec 2025

8/10 Good

Leo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time at an all inclusive “Hotel”, we usually do resorts. I have to say the hotel was very clean and well maintained. The staff were great. We never waited to get a drink or food. Pizza was really good, all food was good, never had a bad item. The beach is small but they had a system to keep the seaweed away which was really nice. You can also walk down the beach for quite a while which I enjoyed. This is a smaller place than we were used to but we enjoyed our selfs. The only thing I would suggest is the beds. We found them really hard. A mattress topper would go a long way. I was considering ordering one from Walmart and have it delivered. Other than that a great stay.
Stayed 5 nights in Dec 2025

8/10 Good

Clemente, Las Vegas

Traveled with family
Liked: Staff & service, property conditions & facilities
property is outdated and food needs improvement
Stayed 6 nights in Dec 2025

8/10 Good

pranav

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious
Stayed 6 nights in Dec 2025

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