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Recent guest reviews

We like everything small but quiet, clean, all we need the beach is small but clean

Love the location and the amenities. Staff was very friendly and helpful

Nice hotel staff service is amazing food is good had a nice stay def recommend

Great location, family oriented, great staff, very friendly and attentive

Great staff and setting, bar closes at 11pm, bummer.

Smaller resort with good variety of food. Staff were amazing!! Big downfall was being located next door to a large very noisy resort.

Need to replace towels, seems like they either have a shortage of towels or do not keep towels in the cart when cleaning room. Need better choices for breakfast, and better alcohol and more choices in beers.

Kind staff good food nice Christmas show Small beach

The staff was amazing and always courteous. The food and drinks were great. My family of 6 had a fantastic vacation at Cancun Bay Resort.

The place was very clean and staff was welcoming. The resort doesn’t not have 3 restaurants. It has a buffet, snack bar and sushi bar. There’s nothing to do there if it rains. The person who does the massages was no where to be found. Do not give any money to the people who want you to book activities. They are not apart of the resort. I was scammed and did not receive what I was suppose to. That was very disappointing.

I took two tours and I was charged double what the other people that were in the same place as I was. Why was this ?

Dont get fooled bythe pool picture, its like a motel. Food ia terrible. All together you have 4 or 5 dishes. That's it. Terrible customer service

Boulevard Kukulkan KM 3.5 Cancun QROO

Hotel highlights

  • Steps from Turtle Beach
  • Free WiFi in public areas
  • Free uncovered self parking
  • Onsite dining

Located in Zona Hotelera, Cancun Bay Resort - All Inclusive is adjacent to Turtle Beach and within a mile (2 km) of other popular sights like Langosta Beach. This 132-room, 3-star property welcomes guests with 2 outdoor pools, 4 restaurants, and free self parking.


Dining

There are ample dining options with 4 onsite restaurants, including El Faisan, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

Cancun Bay Resort - All Inclusive's 132 rooms are air-conditioned and provide balconies or patios, minibars, and free local calls. Guests can expect to find LCD TVs with cable channels. Laptop-compatible safes, ironing boards, and free toiletries are also available.


Property features

Cancun Bay Resort - All Inclusive features 2 outdoor pools, a children's pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this all-inclusive property include a spa tub, free WiFi in public areas, and a conference center.

Room options

Junior Suite, 2 Bedrooms

2 Double Beds and 1 King Bed | Sleeps 5

Standard Room

2 Double Beds | 1 King Bed | Sleeps 4

Family Suite (3 Bedrooms with dining room)

2 Double Beds and 1 King Bed | Sleeps 8

Superior Room, Ocean View

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Cancun Bay Resort - All Inclusive

Everyone (45) Couples (3) Family (17)
5
Family with small children Family

We like everything small but quiet, clean, all we need the beach is small but clean

By , from Houston on Oct 18, 2020

Review comment responded on Oct 19, 2020

Thank you Medvic for choosing Cancun Bay and your time to share your experience, we are ready to welcome you back !

4
Friends

Love the location and the amenities. Staff was very friendly and helpful

By , from Jersey on Sep 21, 2020

Review comment responded on Sep 22, 2020

Thank you for choosing Cancun Bay, our staff y the best and we all are ready to host soon again

4
Everyone

By on Sep 16, 2020

Review comment responded on Sep 18, 2020

Thank you for choosing Cancun Bay, hope to host you soon again !

4
Everyone

By on Jul 24, 2020

Review comment responded on Jul 24, 2020

Thank you for choosing Cancun Bay, please come back soon

5
Family Family with small children

Nice hotel staff service is amazing food is good had a nice stay def recommend

By , from Miami on Jul 16, 2020

Review comment responded on Jul 16, 2020

Thank you for staying at Cancun Bay, hope to host you soon again.

5
Family

Great location, family oriented, great staff, very friendly and attentive

By , from Los Angeles on Jul 13, 2020

Review comment responded on Jul 13, 2020

Thank you Leoj for staying at Cancun Bay, please come back soon!

5
Everyone

By on Feb 16, 2020

Review comment responded on Feb 17, 2020

Thank you for staying at Cancun Bay, hope to host you soon again.

4
Friends

Great staff and setting, bar closes at 11pm, bummer.

By on Feb 13, 2020

Review comment responded on Feb 14, 2020

Thank you for choosing Cancun Bay and your time to rate our services, hope to host you soon again.

4
Friends

Smaller resort with good variety of food. Staff were amazing!! Big downfall was being located next door to a large very noisy resort.

By on Jan 31, 2020

Review comment responded on Feb 1, 2020

Thank you for choosing Cancun Bay and bringing us a feedback, hope to host you soon again.

4
Partner Couples Family

Need to replace towels, seems like they either have a shortage of towels or do not keep towels in the cart when cleaning room. Need better choices for breakfast, and better alcohol and more choices in beers.

By on Jan 28, 2020

Review comment responded on Jan 30, 2020

Thank your for staying with us and all your feedback, you help us a lot to improve our services.

Cancun Bay Resort - All Inclusive

Boulevard Kukulkan KM 3.5, Cancun, QROO 77500
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