I really like the time I stayed, the Food, drinks and staff are really good. The Beach it’s a 50/50 depends how picky you are, personally it was OK for me. I really enjoy the activities such as waterpolo, volleyball and soccer.
This is a small resort. The staff were amazing! Sushi was amazing. The only thing was the very LOUD poolside music! Not very relaxing to listen to. Thankfully they turned it off at 6.
Our room was not secure- sliding window was broken and we were on 1st floor. Phone was broken. Hairdryer barely worked. A/c remote did not work. Food was bad. Drinks were horrible and they limit bar hours so you can’t get full use of bar/ I for one like a mimosa or Bloody Mary occasionally and they don’t serve until afternoon.
The staff provided with best service. They were very attentive and friendly. My family and I didn't liked the beach because it is relatively small.
We liked that it was very kid friendly. All the staff was great and very attentive to guests
Muy buen servicio es nuestra segunda bes vicitando Cancún bay hotel y nos gusto mucho todo, todos muy atentos.
I had to reschedule our family vacation last minute because the kids' passports took too long. I've called the resort several times and have been unable to get through. Also, went through orbitz.com and they can't reach them either. I've now been trying to get a refund/reschedule for almost a month.
They have very good food and the service is very friendly.
Excellent service , staff, and amenities. Great location and many other additional activities offered.
All very good, good condition and clean. It is a small and cozy hotel. Good service from the employees. The only thing was that I didn't have hot water, just warm water but for the weather it is good.
Excelente atención y limpieza con sus días de ambiente por las noches y muy rica comida
We like everything small but quiet, clean, all we need the beach is small but clean
Love the location and the amenities. Staff was very friendly and helpful
Nice hotel staff service is amazing food is good had a nice stay def recommend
Located in Zona Hotelera, Cancun Bay Resort - All Inclusive is adjacent to Playa Tortugas and within a 5-minute walk of Las Perlas Beach. This 132-room, 3-star property welcomes guests with 2 outdoor pools, 4 restaurants, and free self parking.
There are ample dining options with 4 onsite restaurants, including El Faisan, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.
Cancun Bay Resort - All Inclusive's 132 rooms are soundproofed and provide balconies or patios, minibars, and free local calls. Guests can expect to find LCD TVs with cable channels. Laptop-compatible safes, ironing boards, and free toiletries are also available.
Cancun Bay Resort - All Inclusive features 2 outdoor pools, a children's pool, and a gym. You can take advantage of free parking, along with an airport shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a spa tub, free WiFi in public areas, and a conference center.
I really like the time I stayed, the Food, drinks and staff are really good. The Beach it’s a 50/50 depends how picky you are, personally it was OK for me. I really enjoy the activities such as waterpolo, volleyball and soccer.
This is a small resort. The staff were amazing! Sushi was amazing. The only thing was the very LOUD poolside music! Not very relaxing to listen to. Thankfully they turned it off at 6.
Thank you for staying with us! Your opinion is very important to us.
Our room was not secure- sliding window was broken and we were on 1st floor. Phone was broken. Hairdryer barely worked. A/c remote did not work. Food was bad. Drinks were horrible and they limit bar hours so you can’t get full use of bar/ I for one like a mimosa or Bloody Mary occasionally and they don’t serve until afternoon.
Thank you for staying at Cancun Bay, we feel sorry about your experience, if you could provide details about your reservations, will be fantastic in order to verify the room, about services; we are not a 24 hours All inclusive service, but you can enjoy International food sushi, snacks , room service , an drinks from 6:30 am until 12 AM.
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
The staff provided with best service. They were very attentive and friendly. My family and I didn't liked the beach because it is relatively small.
Thank you for choosing Cancun Bay , hope to welcome all your family back soon!
We liked that it was very kid friendly. All the staff was great and very attentive to guests
Thanks for staying with us. We appreciate your feedback!
Muy buen servicio es nuestra segunda bes vicitando Cancún bay hotel y nos gusto mucho todo, todos muy atentos.
Agradecemos sus comentarios y esperamos que pronto nos vuelvan a visitar ,estaremos muy contentos de tenerlos de nuevo en casa .
Thank you for choosing Cancun Bay, hope to welcome you back soon!
I had to reschedule our family vacation last minute because the kids' passports took too long. I've called the resort several times and have been unable to get through. Also, went through orbitz.com and they can't reach them either. I've now been trying to get a refund/reschedule for almost a month.
Thank you for your comment, we would like to know how we can help you
Thank you for choosing Cancun Bay, hope to host you soon again.
Thank you for staying with us! Your opinion is very important to us.