Cancun Bay Resort - All Inclusive in Cancun | Best Rates & Deals on Orbitz

Dining

There are ample dining options with 4 onsite restaurants, including El Faisan, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.

Property features

Cancun Bay Resort - All Inclusive features 2 outdoor pools, a children's pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this all-inclusive property include a spa tub, free WiFi in public areas, and a conference center.

Room options

Junior Suite, 2 Bedrooms

2 Double Beds and 1 King Bed | Sleeps 5

Size 699 ft² (65 m²)
Layout 2 bedrooms, sitting area, and private bathroom
Beds 2 Double Beds and 1 King Bed
Views Garden view, Water view
Bathroom
- Free toiletries
- Hair dryer (on request)
- Private bathroom
- Shower
- Towels
Bedding
- 2 bedrooms
Food & drink
- Minibar
- Room service
Other features
- Air conditioning
- Balcony or patio
- Blackout drapes/curtains
- Connecting rooms available
- Iron/ironing board
- Laptop-compatible safe
- Local maps
- Sitting area
Accessibility
- Access via exterior corridors
- Grab bar near toliet
- Wheelchair accessible
Need to know
- Daily housekeeping
- No cribs (infant beds) available

Standard Room

2 Double Beds | 1 King Bed | Sleeps 4

Size 269 ft² (25 m²)
Layout Private bathroom
Beds 2 Double Beds or 1 King Bed
View Garden view
Bathroom
- Designer toiletries
- Hair dryer (on request)
- Private bathroom
- Shower
- Towels
Food & drink
- Minibar
- Room service
Other features
- Air conditioning
- Balcony or patio
- Blackout drapes/curtains
- Connecting rooms available
- Iron/ironing board
- Laptop-compatible safe
- Local maps
Accessibility
- Grab bar near toliet
- Wheelchair accessible
Need to know
- Daily housekeeping
- No cribs (infant beds) available
- Room and bed type depend on availability

Family Suite (3 Bedrooms with dining room)

2 Double Beds and 1 King Bed | Sleeps 8

Size 1022 ft² (95 m²)
Layout 3 bedrooms, sitting area, and private bathroom
Beds 2 Double Beds and 1 King Bed
View Garden view
Bathroom
- Free toiletries
- Hair dryer (on request)
- Private bathroom
- Shower
- Towels
Bedding
- 3 bedrooms
Food & drink
- Minibar
- Room service
Other features
- Air conditioning
- Balcony or patio
- Blackout drapes/curtains
- Connecting rooms available
- Iron/ironing board
- Laptop-compatible safe
- Local maps
- Sitting area
Accessibility
- Access via exterior corridors
- Grab bar near toliet
- Wheelchair accessible
Need to know
- Daily housekeeping
- No cribs (infant beds) available

Superior Room, Ocean View

1 King Bed | 2 Double Beds | Sleeps 4

Size 215 ft² (20 m²)
Layout Private bathroom
Beds 1 King Bed or 2 Double Beds
Views Ocean view, Pool view
Bathroom
- Free toiletries
- Hair dryer (on request)
- Private bathroom
- Shower
- Towels
Food & drink
- Minibar
- Room service
Other features
- Air conditioning
- Balcony or patio
- Blackout drapes/curtains
- Connecting rooms available
- Iron/ironing board
- Laptop-compatible safe
- Local maps
Accessibility
- Grab bar near toliet
- Wheelchair accessible
Need to know
- Daily housekeeping
- No cribs (infant beds) available

Arrivals + Departures

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

Special Check-in Details

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Payment types

Kids + Beds

Up to 5 kids stay free when using existing bedding

Pet Policy

This property doesn't allow pets or service animals

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The minimum check-in age for Spring Break is 18 years old.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
The following credit cards are accepted: American Express, Mastercard, and Visa.
Only debit cards are accepted.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 48 hours between bookings.
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 48 hours between bookings.
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

This property requires payment of the 1st night upon booking, with the full balance due at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

Mandatory Fees and Taxes

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 1.23 per accommodation, per night

These are all of the charges provided to us by the property. However, charges can vary based on the room you book or length of stay.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out fee: USD 10 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort
Cancun Bay Inclusive Inclusive
Cancun Bay Resort - All Inclusive Cancun
Cancun Bay Resort - All Inclusive All-inclusive property
Cancun Bay Resort - All Inclusive All-inclusive property Cancun

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3.6

out of 5

Average Guest Review

See all 69 reviews

Room cleanliness 4.0

Service & staff 4.0

Room comfort 3.5

Hotel condition 3.5

This hotel is most popular for:

Recent guest reviews

We like everything small but quiet, clean, all we need the beach is small but clean

Love the location and the amenities. Staff was very friendly and helpful

Nice hotel staff service is amazing food is good had a nice stay def recommend

Great location, family oriented, great staff, very friendly and attentive

Great staff and setting, bar closes at 11pm, bummer.

Smaller resort with good variety of food. Staff were amazing!! Big downfall was being located next door to a large very noisy resort.

Need to replace towels, seems like they either have a shortage of towels or do not keep towels in the cart when cleaning room. Need better choices for breakfast, and better alcohol and more choices in beers.

Kind staff good food nice Christmas show Small beach

The staff was amazing and always courteous. The food and drinks were great. My family of 6 had a fantastic vacation at Cancun Bay Resort.

The place was very clean and staff was welcoming. The resort doesn’t not have 3 restaurants. It has a buffet, snack bar and sushi bar. There’s nothing to do there if it rains. The person who does the massages was no where to be found. Do not give any money to the people who want you to book activities. They are not apart of the resort. I was scammed and did not receive what I was suppose to. That was very disappointing.

I took two tours and I was charged double what the other people that were in the same place as I was. Why was this ?

Dont get fooled bythe pool picture, its like a motel. Food ia terrible. All together you have 4 or 5 dishes. That's it. Terrible customer service

Guest reviews for Cancun Bay Resort - All Inclusive

Family with small children Family

By Medvic, from Houston on Oct 18, 2020

Review comment Cancun Bay Management responded on Oct 19, 2020

Thank you Medvic for choosing Cancun Bay and your time to share your experience, we are ready to welcome you back !

Friends

By Tiff, from Jersey on Sep 21, 2020

Review comment Cancun Bay Management responded on Sep 22, 2020

Thank you for choosing Cancun Bay, our staff y the best and we all are ready to host soon again

Everyone

By a verified traveler on Sep 16, 2020

Review comment Cancun Bay Management responded on Sep 18, 2020

Thank you for choosing Cancun Bay, hope to host you soon again !

By a verified traveler on Jul 24, 2020

Review comment Cancun Bay Management responded on Jul 24, 2020

Thank you for choosing Cancun Bay, please come back soon

Family Family with small children

By Cathe, from Miami on Jul 16, 2020

Review comment Cancun Bay Management responded on Jul 16, 2020

Thank you for staying at Cancun Bay, hope to host you soon again.

Family

By Leoj, from Los Angeles on Jul 13, 2020

Review comment Cancun Bay Management responded on Jul 13, 2020

Thank you Leoj for staying at Cancun Bay, please come back soon!

By a verified traveler on Feb 16, 2020

Review comment Cancun Bay Management responded on Feb 17, 2020

By a verified traveler on Feb 13, 2020

Review comment Cancun Bay Management responded on Feb 14, 2020

Thank you for choosing Cancun Bay and your time to rate our services, hope to host you soon again.

By a verified traveler on Jan 31, 2020

Review comment Cancun Bay Management responded on Feb 1, 2020

Thank you for choosing Cancun Bay and bringing us a feedback, hope to host you soon again.

Partner Couples Family

By a verified traveler on Jan 28, 2020

Review comment Cancun Bay Management responded on Jan 30, 2020

Thank your for staying with us and all your feedback, you help us a lot to improve our services.

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Please fix the following errors to continue: Please enter a check-in date Please enter a check-out date Please provide the ages of children below Please enter your travel dates like this: M/d/yyyy

Cancun Bay Resort - All Inclusive

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This hotel is most popular for:

Recent guest reviews

Hotel highlights

Dining

Rooms

Property features

Room options

Junior Suite, 2 Bedrooms

Standard Room

Family Suite (3 Bedrooms with dining room)

Superior Room, Ocean View

Guest reviews for Cancun Bay Resort - All Inclusive

Cancun Bay Resort - All Inclusive

Hotel Amenities

Hotel Area

Hotel Policies

Please fix the following errors to continue:

Please enter a check-in date

Please enter a check-out date

Please provide the ages of children below

Please enter your travel dates like this: M/d/yyyy