Cancun Bay Resort - All Inclusive in Cancun | Hotel Rates & Reviews on Orbitz

Dining

There are ample dining options with 4 onsite restaurants, including El Faisan, which specializes in international cuisine. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.

Property features

Cancun Bay Resort - All Inclusive features 2 outdoor pools, a children's pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a spa tub, free WiFi in public areas, and a conference center.

Room options

Standard Room

Full 2 | King 1 | Sleeps 3

$120* Per night/room Oct 24 - Oct 25

Junior Suite, 2 Bedrooms

Full 2 | Sleeps 5

Superior Room, Ocean View

King 1 | Full 2 | Sleeps 3

Family Suite (3 Bedrooms with dining room)

Full 2 | Sleeps 8

Arrivals + Departures

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

Payment types

Kids + Beds

Up to 5 kids stay free when using existing bedding

Pets

This property doesn't allow pets (service animals welcome)

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
The following credit cards are accepted: American Express, Mastercard, and Visa.
Only debit cards are accepted.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property requires payment of the 1st night upon booking, with the full balance due at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking. To complete the reservation process and obtain additional information, please contact the office using the information on the reservation confirmation received after booking.

Mandatory Fees and Taxes

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 1.30 per accommodation, per night

These are all of the charges provided to us by the property. However, charges can vary based on the room you book or length of stay.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out fee: USD 10 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort
Cancun Bay Inclusive Inclusive
Cancun Bay Resort - All Inclusive Cancun
Cancun Bay Resort - All Inclusive All-inclusive property
Cancun Bay Resort - All Inclusive All-inclusive property Cancun

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3.5

out of 5

Average Guest Review

See all 49 reviews

Room cleanliness 4.0

Service & staff 4.0

Room comfort 3.5

Hotel condition 3.5

This hotel is most popular for:

Recent guest reviews

This resort is amazing and very friendly. The environment is great for meeting new people

The property was clean and inviting. The pools were great. Loved the deck and beach chair idea (Laying above ground surrounded by the ocean was pretty neat 👌).

Mini bar needs alcohol, jacuzzi needs to be cleaned often as well as pools. Other than that, the staff were terrific, definitely made the stay pleasant.

the food is not what i expected compare to my first time in cancun

The food was very bad. There weren’t enough towels, refrigerator wasn’t stocked enough. Nothing to do while there

Staff was very attentive, room was cleaned very well everyday. Hotel had entertainment at night. The food was vary . We were not I. The hotel much but each night they had different kind of food, buffet style. Buffet breakfast was great as well. I was pleased to see a lot of healthy food such as oatmeal, green juice and a lot of vegetables.

The beach was ugly, and tiny. The food was ok. I didn’t like that breakfast was the same every morning. It could have used variety. The staff was amazing.

las condiciones son buenas solo tienen que mejorar la variedad de la comida the conditions are good they just have to improve the variety of the food

Food could be a little better but overall an excellent place

Staff was great Food was ok ill give them a 6 out a 10 Their mix drinks were horribleeee!!! 0 of 10

CANCUN BAY IS AN AMAZING FAMILY RESORT ITS ABOUT 10 MINS FROM DOWNTOWN CANCUN THE ONLY THING I DIDNT REALLY CARE FOR WAS THE FOOD THE STAFF WERE AMZING WITH KEEPING OUR ROOMS CLEAN THEY WERE HELPFUL AND THE FACT THAT I MADE THE WHOLE HOTEL TAKE SHOTS WE WENT THROUGH 37 BOTTLES OF TEQUILA THANKS GUYS

My best friend and I went for 5 days. The resort and staff exceeded our expectations. Loved our room and would like same room or area when we come back.

Overall you get what you pay for, the atmosphere was good! Pool/gym was decent, I did enjoy having all inclusive. But in terms of why it was bad came down to a few things. 1.WIFI - Terrible 2. Room - Overall quality was poor. (Had to switch rooms 3 times because my air conditioner broke and it was leaking). 3. Drinks were average - 1 beer which was Dos XX (No other options). ALSO - Bar closes at 11 pm which was a shocker, and NO wifi in the rooms, which sucked (Even though it was bad). Good - The place had everything you needed (Beach, pool, gym, food, drinks) But just be aware, (You get what you pay for).

Family oriented,very clean and very friendly staff.

Guest reviews for Cancun Bay Resort - All Inclusive

Everyone

By a verified traveler on Oct 7, 2019

Review comment Cancun Bay Management responded on Oct 8, 2019

Thank you for choosing Cancu Bay and for you time to rate our services.

By Tammy, from New York on Sep 3, 2019

Review comment Cancun Bay Management responded on Sep 3, 2019

Thank you Tammy for choosing Cancun Bay, please come back soon!

Families

By ChristsavesMB on Aug 31, 2019

Review comment Cancun Bay Management responded on Sep 2, 2019

Thank you ChristsavesMB, we are so happy to know you liked our deck over the sea, it is perfect to relax and enjoy the views. Please come back soon.

By a verified traveler on Aug 28, 2019

Thank you for choosing Cancun Bay, please let us know when you will come back for more great memories

By a verified traveler on Aug 26, 2019

Thnak you for staying with us. Please come back soon

Partner Couples

By Brand_B, from United States on Aug 17, 2019

Review comment Cancun Bay Management responded on Aug 19, 2019

Thank so much Brand for al lyour feedback . you are helping us alot to improve our services. Please come back soon.

By a verified traveler on Aug 16, 2019

Thank you for staying with us and taking a time to rate our services. Please comeback soon

By a verified traveler on Aug 4, 2019

Review comment Cancun Bay Management responded on Aug 5, 2019

Thank you for staying with us, sorry about you didn't like the food, hope you can bring us a second opportunity to surprise you.

By a verified traveler on Jul 29, 2019

Review comment Cancun Bay Management responded on Jul 29, 2019

Thank you for staying with us, hope to see you soon coming back.

By a verified traveler on Jul 25, 2019

Review comment Cancun Bay Management responded on Jul 25, 2019

Thank you for staying with us, there is a stock for towels in rooms but you can always ask for extras, minibar included juices, water and sodas and is filled every day. Thank you for share your opinion.

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Cancun Bay Resort - All Inclusive

This hotel is most popular for:

Recent guest reviews

Hotel highlights

Dining

Rooms

Property features

Room options

Standard Room

Junior Suite, 2 Bedrooms

Superior Room, Ocean View

Family Suite (3 Bedrooms with dining room)

Guest reviews for Cancun Bay Resort - All Inclusive

Cancun Bay Resort - All Inclusive

Hotel Amenities

Hotel Area

Hotel Policies

Please fix the following errors to continue:

Please enter a check-in date

Please enter a check-out date

Please provide the ages of children below

Please enter your travel dates like this: M/d/yyyy