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Cancun Bay All Inclusive Hotel

3.5 star property
Beach spa retreat walking distance from Playa Tortugas

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2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Exterior
Superior Room, Ocean View | View from room
5 restaurants, breakfast, lunch, dinner served; international cuisine
Interior

Reviews

7.8

Good

Popular amenities

  • Spa
  • All inclusive
    All inclusiveAll inclusive
  • Bar
    BarBar
  • Hot Tub
    Hot TubHot Tub
  • Room service
    Room serviceRoom service
  • Breakfast included
    Breakfast includedBreakfast included

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationPlaya Tortugas3 min walk
  • Popular LocationLas Perlas Beach9 min walk
  • Popular LocationLangosta Beach20 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)22 min drive

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$192 total
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About the neighborhood

Cancun

Located in Zona Hotelera within a 5-minute walk of Playa Tortugas, Cancun Bay All Inclusive Hotel is within a mile (2 km) of other popular attractions like Langosta Beach. This 132-room, 3.5-star hotel welcomes guests with 2 outdoor pools, 5 restaurants, and free self parking.

What's nearby

  • Playa Tortugas - 3 min walk
  • Las Perlas Beach - 9 min walk
  • Langosta Beach - 20 min walk
  • Puerto Cancun Marina Town Center - 2 min drive
  • Tortuga Beach - 8 min drive

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 22-min drive, 12.8 mi/20.6 km.

Restaurants

  • ‪Los Chachalacos - ‬10 min walk
  • ‪Restaurant Dos Lunas - ‬14 min walk
  • ‪Romanza - ‬5 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk
  • ‪Las Hijas de la Tostada - ‬4 min walk

About this property

Cancun Bay All Inclusive Hotel

Beach spa retreat walking distance from Playa Tortugas
Cancun Bay All Inclusive Hotel features 2 outdoor pools, a children's pool, and a gym. You can take advantage of free parking, along with an airport shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive hotel include free WiFi in public areas, a spa tub, and meeting rooms.
LCD TVs come with cable channels. Other amenities include balconies or patios, minibars, and coffee makers.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

Guests under 18 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • BBQ Family Style
  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Library
  • Playground
  • Shopping
  • Spa tub
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (1,970 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 5 kids 1 year old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night
  • Resort fee: USD 3 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

Will I find all-inclusive options at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel is an all-inclusive resort and rates come with all meals and onsite activities. Activities include volleyball, water fitness classes, and dance classes.

How much does it cost to stay at Cancun Bay All Inclusive Hotel?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Cancun Bay All Inclusive Hotel on Aug 18, 2024 start from $173.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

What can I see within easy reach of Cancun Bay All Inclusive Hotel?

This hotel is situated in Zona Hotelera within a short 3-minute walk of Playa Tortugas and also 20 minutes on foot from Langosta Beach. You'll also find Puerto Cancun Marina Town Center and Plaza Las Americas within a short drive.

Is there parking available at Cancun Bay All Inclusive Hotel?

Yes, uncovered self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Is there a spa available at Cancun Bay All Inclusive Hotel?

Spa services at the hotel include deep-tissue massages, Swedish massages, couples treatments, and aromatherapy.

Does Cancun Bay All Inclusive Hotel feature a casino?

No, Cancun Bay All Inclusive Hotel doesn't have a casino.

Is there an indoor pool at Cancun Bay All Inclusive Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools and a spa tub. Guests have pool access between 8:00 AM and 8:00 PM.

What amenities will couples enjoy at Cancun Bay All Inclusive Hotel?

This beachfront hotel offers many amenities for couples such as 2 outdoor pools and a poolside bar with some guestrooms featuring Champagne service.

Are there hot tubs at Cancun Bay All Inclusive Hotel?

Yes, guests can enjoy a spa tub at this hotel.

Does Cancun Bay All Inclusive Hotel feature a restaurant that includes a breakfast menu?

Yes, Cancun Bay All Inclusive Hotel has 5 restaurants, and serves free buffet breakfast each morning.

Does Cancun Bay All Inclusive Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Cancun Bay All Inclusive Hotel.

Does Cancun Bay All Inclusive Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Cancun Bay All Inclusive Hotel?

The closest major airport to Cancun Bay All Inclusive Hotel is Cancun Intl. Airport (CUN), which is 12.8 mi away (22 minutes by car).

Are there rooms with balconies that I can book at Cancun Bay All Inclusive Hotel?

Yes, every guestroom at Cancun Bay All Inclusive Hotel comes with a balcony with some featuring ocean or garden views.

Does Cancun Bay All Inclusive Hotel host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Cancun Bay All Inclusive Hotel.

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 417 out of 1014 reviews" "
Rating 8 - Good. 259 out of 1014 reviews" "
Rating 6 - Okay. 159 out of 1014 reviews" "
Rating 4 - Poor. 85 out of 1014 reviews" "
Rating 2 - Terrible. 94 out of 1014 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony James

Liked: Cleanliness, staff & service, amenities
The staff went above and beyond to make sure you were good! Jose was my favorite bar tender
Stayed 5 nights in Jul 2024

8/10 Good

Matthew, Quinton

Stayed 6 nights in Jun 2024

6/10 Okay

Leydi Veredit Fuentes

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Food had variet. Loved they had things going on. Entertainment was variable.
Stayed 4 nights in Jun 2024

6/10 Okay

Maryana, Itasca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent rooms, location is fantastic. All the waiters were attentive, friendly and helpful. I wish they had more variety in food. They didn't have any fruits and not a big choice in food. But overall, I would recommend this Resort.
Stayed 5 nights in May 2024

6/10 Okay

Sergey

Liked: Staff & service
Not for family with children
Stayed 9 nights in Apr 2024

8/10 Good

Victoria, ingersoll

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious. Wish the night life and entertainment had a little more to offer.
Stayed 4 nights in Apr 2024

8/10 Good

Ruchika

Liked: Cleanliness
overall good
Stayed 4 nights in Apr 2024

10/10 Excellent

Erickson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Shuvarthy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful resort for your friends and family. The staff are super nice! I had a wonderful time there. All inclusive drinks, food, everything. Their entertainment activities are very huge. Recommended!!!
Stayed 4 nights in Apr 2024

6/10 Okay

Palak

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Dinah Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were amazing! Jordan and Fernando were awesome at the pool/beach side bar. Marta was able to proved us with a warm smile and reservations to dining. Felipe and Angi were friendly and helpful in the main dining room for breakfast service and Arturo helped us many times while we’re stayed at the resort. It was a birthday/girls trip to remember! Thank you Cancun Bay Resort!
Stayed 6 nights in Apr 2024

2/10 Terrible

PATSY PUIUAN

Traveled with family
Disliked: Amenities
Property is not very high class. There are not the same as pictures show. I suggest people don’t come this place for vacation
Stayed 3 nights in Apr 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place overall.
Stayed 3 nights in Apr 2024

2/10 Terrible

Angela, Des Moines

Liked: Staff & service
Disliked: Property conditions & facilities
The food was so bad! I didn’t eat for days. Nothing frash. You are not able to swim in the see, it is so shallow and dirty from excursions boats. Staff is nice! It was cheap so I didn’t expect everything like in five star but this was beyond one star. No I don’t recommend to stay here!
Stayed 5 nights in Apr 2024

4/10 Poor

Sherita

Traveled with partner
Disliked: Amenities, property conditions & facilities
This property was very small. The amenities were limited and you have to request an iron. The sq ft in the rooms were small The toilet kept running The performances were loud outside your room. The alcohol selection was very limited. The room view was parking lot. The hotel was very much more like a motel and a waste of money.
Stayed 4 nights in Apr 2024

10/10 Excellent

maria de los Angeles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, close to airport.
Stayed 4 nights in Apr 2024

6/10 Okay

Angela

Traveled with group
Liked: Staff & service
The staff was very polite and helpful. The room was perfect for our needs although we had a balcony and view of a parking lot with vans in it, which wasn't very scenic. The pools were clean and nice. The beach area was very small and the view was blocked by piers and sailboats.
Stayed 3 nights in Apr 2024

10/10 Excellent

Cristina

Stayed 5 nights in Apr 2024

10/10 Excellent

JOSE GONZALEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Cynthia

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Food was fairly cold, some staff not attentive.. the mojitos were really good though... it was an ok hotel but doubt I would stay there again.
Stayed 5 nights in Apr 2024

10/10 Excellent

Stuart, PICKERING

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, close to downtown Cancun. The beach is small but very clean, super fine sand. We had a 3 bedroom apartment which was great as there were 5 of us, more than enough room. Only down side was it seemed we backed on to the main staff loading dock and the constant carts going back and forth were so loud they woke us up numerous times. Our room was missing a TV, not an issue as there were 2 others. Any issues with the room had a maintenance staff visit within minutes and fixed shortly after. Staff were super friendly, they loved our little one. Laundry is offsite and was returned clean and looked like they were pressed or ironed. Food selection was great and everything tasted great. Some more kid friendly menu options like chicken nuggets would compliment the selection for those who have a less developed palette.
Stayed 6 nights in Apr 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay in 10 months. I was so happy to see to see some of the same employees as last time. The food is so good, as fresh as you can get and varied. I honestly will not stay somewhere else and I have stayed at some beautiful resorts in Cancun. Every single thing was perfection and am already planning to go back in two or three months. My husband loves it here and he is a tough customer to please!
Stayed 4 nights in Apr 2024

6/10 Okay

Susan Jean, Billings

Traveled with partner
Small resort on hotel zone. Very close to marinas. You must make a reservation to eat at specialty restaurants. Very laid back and a relaxing place to stay.
Stayed 7 nights in Apr 2024

10/10 Excellent

Saba

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024