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Recent guest reviews

Did not look like the picture

Over all staff is super helpful and friendly and It’s very close to the airport which was convenient, I only stayed there one night before I flew out back home. Elevator wasn’t working but the gave option to leave ur stuff down stairs with them . Parking situation under ground is tricky Ahhaha highly recommend asking staff in tips to get out , trust me, it’s a little different. But over all place was clean and room was wat we needed for out last night.

Honestly there’s nothing positive about this place. It was a full blown renovation while keeping the doors open. The smell and fumes hit you when you walk through the door and the open ductwork hanging from the ceiling not to mention the wiring and light fixtures just hanging there above the front desk. Great first impression… and it’s throughout the building that way. Light fixtures in the bathroom not working and hanging haphazardly from the ceiling by the wires. And loud very loud, you hear everything, from the work being done to the people in the hallways and other rooms. Not a place I’d recommend or go to any time soon. I’d be sure the chaos and renovation are completed before booking anything in this one.

really helpful staff

Horrible.. dirty, smells like mold ... no internet, no TV has been working there for a long time and they don't care... No transport to from hotel, another lie..

There was ni WIFI, No cable TV, and they did not provivide the promised the free airport transfer. The room had a bad odor and they wanted to double charge a fee. When I showed them the site for the free shuttle and the double charge they played dumb and kept reapeting that that is their policy. They are croocks and Orbitz facilitates their criminal activity.

No transportation back to hotel as stated in description, Wifi was down the entire evening and next morning.

There is no shuttle bus from the airport it’s a scam. Don’t take a taxi from this hotel anywhere and use Uber. They will tell you Uber is illegal and to go through them but it’s a lie

Not Good. Phone calls not answer airport shuttle never show up. Hotel poor conditions. It was a bit to old.

There was no real hot water, the TV didn't work, there was a lot of noise during the night and early morning, there was no coffee or tea, I had to ask for water, breakfast (lunchbox) was not good. Overall experience was very disapointing for the price paid. They failed on all the little things.

Very close to the airport ! Ok for one night if taking an early flight

Very clean. Could use more towels. Very friendly staff.

This place advertises free transportation to the airport, but then when you arrive they say that it's only free TO the hotel (who goes to Cancun to stay at the hotel nearest the airport?). THEN they charge you over $20 (USD) for a 3 minute drive to the airport. I can't imagine how they can justify $20 for a 3 minute drive, but they know you're trapped so they can do it.

They claim there is free airport shuttle but it only runs certain hours and only from the airport. To get back to airport you have to take the very expensive taxi that stays at the hotel 24/7. Scam! No pool. Tried to Uber and hotel staff ran them off.

everything was fine, the property is very clean, the only thing was that I’m their website they mentioned they provide shuttle service to the airport and this was the main reason I chose this hotel and they don’t provide any only if you are coming from the airport... this made me mad because I didn’t have the transportation in my budget :( they should explain that is only from the airport to the hotel

Close enough to the airport and has a shuttle. Takes several days to get this arranged though, and the man if you call to tell him you are at the airport is exceedingly rude.

I was there for a day there and I had nice time. Decent accommodation....cooperative staff.... complimentary breakfast....mmennities could have been better including a place to seat at reception...all in all value for money. Thanks.

The shower was very weak. Not hot enoght and not strong enough.

Carr. Cancun/Aeropouerto Cancun QROO

Hotel highlights

  • Free continental breakfast
  • Free WiFi in public areas
  • Free parking
  • 24-hour business center

Located 2.9 mi (4.7 km) from Ventura Park Cancun, Comfort Inn Cancun Aeropuerto is within a 10-minute drive of Parish of the Risen Christ. This 65-room, 3-star hotel has free self parking along with a 24-hour business center and a conference center.


Dining

Free continental breakfast is served each morning from 7 AM to 10:30 AM. Savor a meal from the comfort of your room with room service.


Rooms

Guests can expect 32-inch plasma TVs with digital channels and Netflix. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, ceiling fans, and laptop-compatible safes.


Property features

Comfort Inn Cancun Aeropuerto features free WiFi in public areas, a conference center, and a 24-hour business center. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and tours/tickets. This hotel also has express check-out.

Room options

Standard Double Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 2

Guest reviews for Comfort Inn Cancun Aeropuerto

Everyone (13) Couples (5) Family (6)
4
Partner Couples

Did not look like the picture

By on Jun 24, 2022

5
Partner Couples Business Business

Over all staff is super helpful and friendly and It’s very close to the airport which was convenient, I only stayed there one night before I flew out back home. Elevator wasn’t working but the gave option to leave ur stuff down stairs with them . Parking situation under ground is tricky Ahhaha highly recommend asking staff in tips to get out , trust me, it’s a little different. But over all place was clean and room was wat we needed for out last night.

By on Apr 3, 2022

Review comment responded on Apr 5, 2022

thanks for your recommendations Evan It's a pleasure to serve you

2
Everyone

Honestly there’s nothing positive about this place. It was a full blown renovation while keeping the doors open. The smell and fumes hit you when you walk through the door and the open ductwork hanging from the ceiling not to mention the wiring and light fixtures just hanging there above the front desk. Great first impression… and it’s throughout the building that way. Light fixtures in the bathroom not working and hanging haphazardly from the ceiling by the wires. And loud very loud, you hear everything, from the work being done to the people in the hallways and other rooms. Not a place I’d recommend or go to any time soon. I’d be sure the chaos and renovation are completed before booking anything in this one.

By on Dec 26, 2021

4
Friends

really helpful staff

By on Nov 2, 2021

1
Everyone

Horrible.. dirty, smells like mold ... no internet, no TV has been working there for a long time and they don't care... No transport to from hotel, another lie..

By on Aug 14, 2021

1
Family with small children

There was ni WIFI, No cable TV, and they did not provivide the promised the free airport transfer. The room had a bad odor and they wanted to double charge a fee. When I showed them the site for the free shuttle and the double charge they played dumb and kept reapeting that that is their policy. They are croocks and Orbitz facilitates their criminal activity.

By on Jul 23, 2021

3
Everyone

No transportation back to hotel as stated in description, Wifi was down the entire evening and next morning.

By on Jun 7, 2021

2
Everyone

There is no shuttle bus from the airport it’s a scam. Don’t take a taxi from this hotel anywhere and use Uber. They will tell you Uber is illegal and to go through them but it’s a lie

By on Feb 14, 2021

2
Family

Not Good. Phone calls not answer airport shuttle never show up. Hotel poor conditions. It was a bit to old.

By on Feb 6, 2021

2
Everyone

There was no real hot water, the TV didn't work, there was a lot of noise during the night and early morning, there was no coffee or tea, I had to ask for water, breakfast (lunchbox) was not good. Overall experience was very disapointing for the price paid. They failed on all the little things.

By on Dec 24, 2020

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