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Recent guest reviews

STAY AWAY FROM THIS HOTEL!!!! I booked a few rooms for convenience being close to the airport (about 5 minutes away) they offered me free pick up transportation from and to the airport, I called the number that they advertised on Google on their website and I tried at least 28 times throughout the day but the line had a busy signal. So we could not schedule a pickup and we end up paying for a one way cab. As soon as we arrived there I asked why did we get a busy signal and he said I was calling the wrong number which was the same number I was calling and the same number on their transportation bus then he said that the number (he just gave me and I had been calling and the same they advertised) is no longer in service. Then he said that the transportation was not included as I booked through Orbitz a small business partner, then I started laughing and asked him if he really knew what he was talking about as Orbits is a giant partner. I asked for a refund which they denied and I asked for transportation back to the airport the next day and he said that we would have to pay again but we decided not to use them and instead we end up using the same cab back to the airport for the next day. The hotel is dirty and the service is horrible. We will never stay in this hotel ever again. STAY AWAY FROM THIS HOTEL.

sink faucet Terrible

Did not look like the picture

Over all staff is super helpful and friendly and It’s very close to the airport which was convenient, I only stayed there one night before I flew out back home. Elevator wasn’t working but the gave option to leave ur stuff down stairs with them . Parking situation under ground is tricky Ahhaha highly recommend asking staff in tips to get out , trust me, it’s a little different. But over all place was clean and room was wat we needed for out last night.

Honestly there’s nothing positive about this place. It was a full blown renovation while keeping the doors open. The smell and fumes hit you when you walk through the door and the open ductwork hanging from the ceiling not to mention the wiring and light fixtures just hanging there above the front desk. Great first impression… and it’s throughout the building that way. Light fixtures in the bathroom not working and hanging haphazardly from the ceiling by the wires. And loud very loud, you hear everything, from the work being done to the people in the hallways and other rooms. Not a place I’d recommend or go to any time soon. I’d be sure the chaos and renovation are completed before booking anything in this one.

really helpful staff

Horrible.. dirty, smells like mold ... no internet, no TV has been working there for a long time and they don't care... No transport to from hotel, another lie..

There was ni WIFI, No cable TV, and they did not provivide the promised the free airport transfer. The room had a bad odor and they wanted to double charge a fee. When I showed them the site for the free shuttle and the double charge they played dumb and kept reapeting that that is their policy. They are croocks and Orbitz facilitates their criminal activity.

No transportation back to hotel as stated in description, Wifi was down the entire evening and next morning.

There is no shuttle bus from the airport it’s a scam. Don’t take a taxi from this hotel anywhere and use Uber. They will tell you Uber is illegal and to go through them but it’s a lie

Not Good. Phone calls not answer airport shuttle never show up. Hotel poor conditions. It was a bit to old.

There was no real hot water, the TV didn't work, there was a lot of noise during the night and early morning, there was no coffee or tea, I had to ask for water, breakfast (lunchbox) was not good. Overall experience was very disapointing for the price paid. They failed on all the little things.

Very close to the airport ! Ok for one night if taking an early flight

Nos gustó la limpieza del lugar y el servicio al cliente. Lo que No nos gustó fue la cama y la comida. La cama estaba dura para nosotros y la comida y café estaban viejos.

El hotel sin parqueadero Sin aire acondicionado Sin televisión en la habitación Sin wifi Un olor terrible en el hotel Persona que nos atendió nada amable

Carr. Cancun/Aeropouerto Cancun QROO

Hotel highlights

  • Free continental breakfast
  • Free WiFi in public areas
  • Free parking
  • 24-hour business center

Located within a leisurely stroll of Nichupté Lagoon, Comfort Inn Cancun Aeropuerto is within a few miles (5 km) of Playa Coral. This 65-room, 3-star hotel has free self parking along with a 24-hour business center and a conference center.


Dining

Free continental breakfast is served each morning from 7 AM to 10:30 AM. Savor a meal from the comfort of your room with room service.


Rooms

Guests can expect 32-inch plasma TVs with digital channels and Netflix. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, ceiling fans, and laptop-compatible safes.


Property features

Comfort Inn Cancun Aeropuerto features free WiFi in public areas, a conference center, and a 24-hour business center. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. This hotel also has express check-out.

Room options

Standard Double Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 2

Guest reviews for Comfort Inn Cancun Aeropuerto

Everyone (7) Couples (3) Family (3)
5
Everyone

By on Jun 11, 2023

Review comment responded on Jul 2, 2023

(Horario de 1:00 PM a 10:30 PM)De la misma manera Jean Roger Si desea agendar traslado del hotel al aeropuerto o a algún otro destino con costo extra, enviar la siguiente información:Fecha:Hora de salida vuelo:O destino al que desea trasladarse:Hora deseada de salida del hotel:Cantidad de personas:Forma de pago:CONTACTO:TEL: +52 998 532 61 94y Whatsapp +52 998 617 1515Email: comfortcancún.shuttle@gmail.comGracias y te esperamos en Comfort Inn Cancún AeropuertoBuen viaje!

1
Friends

STAY AWAY FROM THIS HOTEL!!!! I booked a few rooms for convenience being close to the airport (about 5 minutes away) they offered me free pick up transportation from and to the airport, I called the number that they advertised on Google on their website and I tried at least 28 times throughout the day but the line had a busy signal. So we could not schedule a pickup and we end up paying for a one way cab. As soon as we arrived there I asked why did we get a busy signal and he said I was calling the wrong number which was the same number I was calling and the same number on their transportation bus then he said that the number (he just gave me and I had been calling and the same they advertised) is no longer in service. Then he said that the transportation was not included as I booked through Orbitz a small business partner, then I started laughing and asked him if he really knew what he was talking about as Orbits is a giant partner. I asked for a refund which they denied and I asked for transportation back to the airport the next day and he said that we would have to pay again but we decided not to use them and instead we end up using the same cab back to the airport for the next day. The hotel is dirty and the service is horrible. We will never stay in this hotel ever again. STAY AWAY FROM THIS HOTEL.

By , from Saint John on Mar 13, 2023

3
Friends

sink faucet Terrible

By on Jan 6, 2023

4
Partner Couples

Did not look like the picture

By on Jun 24, 2022

5
Partner Couples Business Business

Over all staff is super helpful and friendly and It’s very close to the airport which was convenient, I only stayed there one night before I flew out back home. Elevator wasn’t working but the gave option to leave ur stuff down stairs with them . Parking situation under ground is tricky Ahhaha highly recommend asking staff in tips to get out , trust me, it’s a little different. But over all place was clean and room was wat we needed for out last night.

By on Apr 3, 2022

Review comment responded on Apr 5, 2022

thanks for your recommendations Evan It's a pleasure to serve you

2
Everyone

Honestly there’s nothing positive about this place. It was a full blown renovation while keeping the doors open. The smell and fumes hit you when you walk through the door and the open ductwork hanging from the ceiling not to mention the wiring and light fixtures just hanging there above the front desk. Great first impression… and it’s throughout the building that way. Light fixtures in the bathroom not working and hanging haphazardly from the ceiling by the wires. And loud very loud, you hear everything, from the work being done to the people in the hallways and other rooms. Not a place I’d recommend or go to any time soon. I’d be sure the chaos and renovation are completed before booking anything in this one.

By on Dec 26, 2021

4
Friends

really helpful staff

By on Nov 2, 2021

1
Everyone

Horrible.. dirty, smells like mold ... no internet, no TV has been working there for a long time and they don't care... No transport to from hotel, another lie..

By on Aug 14, 2021

1
Family with small children

There was ni WIFI, No cable TV, and they did not provivide the promised the free airport transfer. The room had a bad odor and they wanted to double charge a fee. When I showed them the site for the free shuttle and the double charge they played dumb and kept reapeting that that is their policy. They are croocks and Orbitz facilitates their criminal activity.

By on Jul 23, 2021

3
Everyone

No transportation back to hotel as stated in description, Wifi was down the entire evening and next morning.

By on Jun 7, 2021

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