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Emporio Cancun Optional All Inclusive

4.0 star property
On beach with 3 outdoor pools, near Iberostar Cancun Golf Course

Choose dates to view prices

Photo gallery for Emporio Cancun Optional All Inclusive

Front of property
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine
Meeting facility
Aerial view

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪4 min walk‬
  • Place, Delfines Beach
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

8.2 out of 10
Very good
(48 reviews)
  • 381 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(26 reviews)
  • 428 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Ocean View

8.6 out of 10
Excellent
(107 reviews)
  • 381 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

8.8 out of 10
Excellent
(30 reviews)
  • 428 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront | In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Doble Room Oceanfront

8.4 out of 10
Very good
(35 reviews)
  • 381 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.6 out of 10
Excellent
(30 reviews)
  • 428 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(14 reviews)
  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up King Oceanfront Only Adults

7.4 out of 10
Good
(16 reviews)
  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room Deluxe

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe

  • 376 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Deluxe

  • 430 sq ft
  • Sleeps 3

View all photos for Room Deluxe with Partial Sea View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe with Partial Sea View

  • 376 sq ft
  • Sleeps 4

View all photos for Suite Deluxe with Partial Sea View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Deluxe with Partial Sea View

  • 430 sq ft
  • Sleeps 3

View all photos for Super Saver Non Refundable

Super Saver Non Refundable | In-room safe, iron/ironing board, WiFi, bed sheets

Super Saver Non Refundable

9.6 out of 10
Exceptional
(8 reviews)
  • 381 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, iron/ironing board, WiFi, bed sheets

Room Standard

  • 365 sq ft
  • Sleeps 4

View all photos for Room Premium with Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Premium with Ocean View

  • 376 sq ft
  • Sleeps 4

View all photos for Room Deluxe with Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe with Beach View

  • 376 sq ft
  • Sleeps 4

View all photos for Suite Deluxe with Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Deluxe with Beach View

  • 430 sq ft
  • Sleeps 3

View all photos for Suite Premium with Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Premium with Ocean View

  • 430 sq ft
  • Sleeps 3

About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Iberostar Cancun Golf Course, Emporio Cancun Optional All Inclusive is within a mile (2 km) of other popular sights such as Delfines Beach. This 450-room, 4-star resort welcomes guests with 3 outdoor pools, 3 restaurants, and a 24-hour gym.
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What's nearby

  • Maya Museum of Cancun - 1 min walk - 0.1 miles
  • Iberostar Cancun Golf Course - 4 min walk - 0.3 miles
  • Oasis Arena - 11 min walk - 0.6 miles
  • Delfines Beach - 16 min walk - 0.8 miles
  • Aquaworld - 17 min walk - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Piña Colada - ‬5 min walk
  • ‪Bahia Rodizzio - ‬4 min walk
  • ‪Flama - ‬3 min walk
  • ‪Playa - Beach - ‬3 min walk
  • ‪Chala - ‬3 min walk

About this property

Emporio Cancun Optional All Inclusive

On beach with 3 outdoor pools, near Iberostar Cancun Golf Course
Emporio Cancun Optional All Inclusive features 3 outdoor pools, a children's pool, and a 24-hour gym. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include WiFi in public areas, conference space, and an arcade/game room.
55-inch TVs come with cable channels, and guests can stay connected with WiFi. Coffee makers, hair dryers, and safes are also standard.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Playground
  • Stereo
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 82.36 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Frequently asked questions

Is a free cancellation option available at Emporio Cancun Optional All Inclusive?

Emporio Cancun Optional All Inclusive provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Emporio Cancun Optional All Inclusive?

As of Jan 3, 2026, prices found for a 1-night stay for 2 adults at Emporio Cancun Optional All Inclusive on Jan 11, 2026 start from $198.61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Emporio Cancun Optional All Inclusive?

This resort is situated in Zona Hotelera, just steps from Maya Museum of Cancun, and within a 10-minute walk of Iberostar Cancun Golf Course and Oasis Arena. You'll also find La Isla Shopping Mall and Delfines Beach within a short drive.

Is there parking available at Emporio Cancun Optional All Inclusive?

Yes, self parking is offered for free at the resort. Though parking is limited, accessible parking is also available.

Is there a spa available at Emporio Cancun Optional All Inclusive?

Spa services at the resort include massages.

Does Emporio Cancun Optional All Inclusive feature a casino at the property?

No, Emporio Cancun Optional All Inclusive doesn't have a casino.

Is there an indoor pool at Emporio Cancun Optional All Inclusive?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 9:00 PM.

Is Emporio Cancun Optional All Inclusive good for couples?

This beachfront resort offers many amenities for couples such as 3 outdoor pools and 2 poolside bars with some guestrooms featuring private pools.

Does Emporio Cancun Optional All Inclusive have a hot tub?

No, there isn't a spa tub at this resort.

Does Emporio Cancun Optional All Inclusive have a restaurant that serves breakfast?

Yes, Emporio Cancun Optional All Inclusive has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Emporio Cancun Optional All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Emporio Cancun Optional All Inclusive.

Does Emporio Cancun Optional All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this resort.

Where is the closest airport to Emporio Cancun Optional All Inclusive?

The closest major airport to Emporio Cancun Optional All Inclusive is Cancun Intl. Airport (CUN), which is 9.9 mi away (16 minutes by car).

Are there rooms with balconies at Emporio Cancun Optional All Inclusive?

Yes, some guestrooms at this resort offer either a balcony or a terrace where guests can enjoy ocean or garden views.

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1072 out of 2183 reviews
Rating 8 - Good. 462 out of 2183 reviews
Rating 6 - Okay. 293 out of 2183 reviews
Rating 4 - Poor. 153 out of 2183 reviews
Rating 2 - Terrible. 203 out of 2183 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Anton

Traveled with family
Liked: Cleanliness
As US citizen was intentionally placed in the room with constant water coming on the floor, broken lock on balcony door and not working safe and closet doors. Was mislead by management where to eat and general locations and schedule of restaurants. Would not recommend for US citizens to visit. Staff in general are nice people.
Stayed 7 nights in Dec 2025

8/10 Good

Jamilex

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was so nice! Very clean and beautiful beach views and pools!
Stayed 3 nights in Nov 2025

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
We love the Balcony and the safety but also the Breakfast Buffet
Stayed 7 nights in Oct 2025

6/10 Okay

Mirza, Louisville

Liked: Cleanliness
Stayed 6 nights in Sep 2025

10/10 Excellent

Juan Pablo

Stayed 1 night in Sep 2025

2/10 Terrible

Leopoldo Garza

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They promoted themselves as an all inclusive hotel but when checking in they said it was optional. Now they’ve changed their name to optional I’m assuming because they were getting complaints about it
Stayed 8 nights in Jul 2025

10/10 Excellent

Juan

Stayed 1 night in Sep 2025

10/10 Excellent

Adriana Josefina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2025

10/10 Excellent

Shawna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, we knew we had *finally* picked the right place. The staff is absolutely fantastic, offering a warm greeting that set a positive tone for our entire stay. The property itself is stunning! Truly "wow" worthy—with outstanding attention to detail. Our pool room was a dream; it offered direct access to a gorgeous infinity pool with breathtaking ocean views right outside our door! We loved the convenience of having everything on-site, including a great selection of restaurants, bars, shops, and even a Starbucks. Unlike other resorts in the area that made leaving feel difficult, this property was completely accommodating. A special shout-out to Joshua, who was an absolute pleasure! He handled a couple of small issues with incredible grace, understanding, and professionalism. Words can't express how amazing he is! A huge thank you, Joshua and the entire team! Not only will we be back to this Cancun location, but we are now excited to visit all your properties. You have won guests for life.
Stayed 5 nights in Sep 2025

4/10 Poor

Ana

Business traveler
Liked: Staff & service
Disliked: Amenities
The property need improvement. I was on the 7th floor and the elevator don't work .. has to Use the stairs many times . Also the rooms had a humidity smell, and The AC wasn't working properly. The food at the buffet was AWFUL. But the good thing about this Property is the people .. but thats about it.
Stayed 2 nights in Sep 2025

6/10 Okay

David

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
It was okay, but I thought that the rooms could have been more modern and re-painting job could get done to keep the exterior looking clean. The buffet food sucks, it was mediocre at best!
Stayed 5 nights in Sep 2025

10/10 Excellent

Omar

Liked: Amenities
I enjoy my experience
Stayed 5 nights in Sep 2025

6/10 Okay

Regina

Stayed 4 nights in Sep 2025

8/10 Good

Mayerling

Traveled with family
Liked: Staff & service
Few things that could be improved and done
Stayed 6 nights in Sep 2025

10/10 Excellent

Issa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Gretchen

Traveled with family
Liked: Staff & service
The property was okay, but I just didn't like to have children in area where they not supposed to be.
Stayed 4 nights in Sep 2025

10/10 Excellent

Joel

Stayed 4 nights in Sep 2025

6/10 Okay

Samuel

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Got roofied by the pool bartender Orlando second day. But that’s mexico baby
Stayed 3 nights in Sep 2025

10/10 Excellent

TeJenier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Layout and pools were nice. Excellent service at dining options. Suite was nice and spacious. Tv was updated
Stayed 3 nights in Sep 2025

2/10 Terrible

Estrada

I reserve all inclusive when arrive they said no, u must paid for food, $1500 pesos per day per adult. When I leave I must paid an extra $350 or 380 pesos aparently for security.???? Ufff.
Stayed 4 nights in Sep 2025

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Sep 2025

2/10 Terrible

Rafael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel
Stayed 4 nights in Aug 2025

8/10 Good

Inocencia Vazquez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es bonito solo que hay un area en construcion y le da una vista un poquita desagradable pero hay que entender que esta situacion de remodelaciones suelen pasar y en un futuro tener mas areas de recreacion y mejores condiciones en hoteles, las habitaciones estan limpias y buenas condiciones el personal es atento y serviciales mi experiencia en este hotel fue buena pase unos dias agradables con mi familia en este lugar
Stayed 3 nights in Aug 2025

10/10 Excellent

Dylan Jaydan Baez

Stayed 3 nights in Aug 2025

10/10 Excellent

Teighlor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

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