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Recent guest reviews

Nice beach. Nice pool. Some nice staff. Food is horrible. We were in Mexico and had no Mexican food. Everything was buffet-style Due to Covid the staff served everything.

I like the amount of pools . Number of Restaurants . Entertainment. I didn’t like some of the food at the restaurants. The pool closes too early. I had a great time during my stay. Had a couple issues with my room but the situations was taken care of immediately. Friendly staff.

The beat place to vacation best service clean and friendly staff and service

My family and I were very pleased with the hotel except for the bellboys

Loved the beach and the staff entertainment all day and night. Pool was very nice

The staff was helpful, thorough, and kind, beds were comfortable, location is beautiful (but not close to many other businesses besides other resorts). Our $970 resort credit was not honored, and the food was overall bland. We really enjoyed the Asian restaurant. Everything was kept very clean.

For an all inclusive the food was pretty good and there was a good variety.

It was well worth it ! We really enjoyed ourselves!

This is a scam. You sell it as a 5-star hotel and this is not even a 1-star. I feel robbed by Orbitz and will never do business with you again

The only thing I did not like was that the building had no AIr conditioning and the AC in the rooms was fixed and could not be changed, also the food menu did not change at all

Everyone from Riu Caribe was very nice and helpful. The independent company that operates the water activities on the property needs a total overhaul. Their staff acted put out if you asked a question and would just tell you lies about why they had no equipment for guests to use. The resort and staff are awesome but they need to rethink their partnership with the independent company on the beach

Upon checking in the air did not work in addition there was a leak in the bathroom causing a layer of water to cover the floor. Maintenance was able to fix the issues but while out of my room money as well as credit cards were stolen by housekeeping the same night. Staff did not want to help not address the issue during the stay or after. Overall horrible experience

Everything is soo good unlimited food and drinks beach is nice

Great entertainment staff mafe you feel like you were home

Nothing that we didn't like. Staff were very friendly and overall, the resort is a great place to relax, get entertained and enjoy for everyone.

Blvd. Kukulcan, Km 5.5, Lote 6-C Cancun QROO

Hotel highlights

  • Walking distance to Tortuga Beach and Langosta Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free covered self parking

Riu Caribe All Inclusive places you in Zona Hotelera, within a leisurely stroll of popular sights such as Tortuga Beach and Langosta Beach. This 506-room, 3.5-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Free buffet breakfast is served each morning from 7 AM to 10:30 AM. Enjoy dining at Albatros, one of 4 onsite restaurants.


Rooms

The 506 rooms have an array of amenities, including balconies, minibars, and free bottled water. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Ceiling fans, laptop-compatible safes, and phones are also available.


Property features

Guests of Riu Caribe All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking and limo/town car service. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a health club, a spa tub, and a steam room.

Room options

Standard Room

2 Double Beds | 1 King Bed | Sleeps 4

Standard Room, Ocean View

1 Double Bed | 1 King Bed | Sleeps 3

Junior Suite Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Riu Caribe All Inclusive

Everyone (70) Couples (12) Family (17)
4
Everyone

Nice beach. Nice pool. Some nice staff. Food is horrible. We were in Mexico and had no Mexican food. Everything was buffet-style Due to Covid the staff served everything.

By on Jul 11, 2020

3
Partner Couples

I like the amount of pools . Number of Restaurants . Entertainment. I didn’t like some of the food at the restaurants. The pool closes too early. I had a great time during my stay. Had a couple issues with my room but the situations was taken care of immediately. Friendly staff.

By on Mar 20, 2020

Review comment responded on May 13, 2020

Dear guest, Thank you very much for taking the time to share your experiences with us. We are very pleased that you enjoyed your stay and could take many nice impressions with you. As we try to meet the individual wishes of our guests every day to offer them a wonderful holiday, we are of course delighted by your kind words about our fantastic staff that was able to assist you. We really appreciate you highlighting our pool area, entertainment and variety of gastronomy even if we could not always satisfy your taste. In the hope that we may welcome you soon again with us we remain with kind regards, Stay safe, Hotel Riu Caribe Online Reputation Manager

1
Everyone

By on Mar 19, 2020

5
Family

The beat place to vacation best service clean and friendly staff and service

By on Mar 13, 2020

5
Everyone

By on Mar 6, 2020

3
Everyone

My family and I were very pleased with the hotel except for the bellboys

By on Feb 29, 2020

Review comment responded on May 18, 2020

Dear guest, Thank you for taking the time to review our hotel. We are happy to learn that you had a pleasant time during your stay. Our goal is not only to fulfil the expectations of our guests, but to exceed them if possible, and we are glad to have been able to achieve this in most areas. Rest assured we will share your comments with our management team for further consideration. It would be a great pleasure to welcome you back. Sunny greetings and stay safe, Hotel Riu Caribe Online Reputation Manager

5
Family

Loved the beach and the staff entertainment all day and night. Pool was very nice

By on Feb 26, 2020

4
Partner Couples

The staff was helpful, thorough, and kind, beds were comfortable, location is beautiful (but not close to many other businesses besides other resorts). Our $970 resort credit was not honored, and the food was overall bland. We really enjoyed the Asian restaurant. Everything was kept very clean.

By , from Seattle, WA on Feb 22, 2020

3
Everyone

By on Feb 3, 2020

5
Everyone

For an all inclusive the food was pretty good and there was a good variety.

By on Jan 10, 2020

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