Very clean, great service, beach was clean and so petty. overall great time!
I have stayed at many Riu resorts. This was the least expensive of all that I have stated. I was pleasantly surprised with the cleanliness, dining options, several of the specialty restaurants were great, and we saw a couple of pretty good shows at night. My first complaint would be at Peak times the buffet would run completely out of food so it would seem, and they would be slow in refilling such items. My other complaint would be no room service and even though we had a beachfront room with a private pool the hallway that we had to go through to reach our room sometimes smell like cat pee. I would say even with these deficiencies for the price of our trip we found this to be an excellent selection and would stay here again
Resort was completely remodelled June 2023. Family friendly, but separate adults only pool, swimup bar, and wild pool parties several nites a week. All clean fun. I’m definitely returning in 2024. Solo male from los angeles.
Very nice resort, good food and activities.
Overall, average resort for the area. Nice, but not spectacular. Food wasnt very good at all.
I really liked the extra beach since the renovation. I’m still not sure about the pools to choose from.
Good food options, easy to get drinks, clean facilities, beach was beautiful, easy to book excursions.
We love RIU Caribe. It’s very clean and the staff are some of the nicest people you will ever meet. They do go the extra mile to accommodate you.
I rarely review a stay but this property warrants my speaking out. On our first day, a beverage staff person enter our room without knocking when we were in it. My daughters were showering and coming in and out of the bathroom undressed and he just walked right in. He didn't speak English and was putting his hands all over the bottle dispensers but would not stop. I called the front desk and his supervisor removed him from our room. I told the manager on duty, Nathan, that this was totally unacceptable for hotel staff to walk a hotel room unannounced. What continued to be a disappointment was that management took no responsibility for their employee's actions. The employee was put on notice and wages were taken from him for the week but the hotel did not take responsibility for his actions. Their response was to give us a free massage which Nathan, the manager, said they give resort guests for their birthday. I was not impressed. The food was absolutely horrible. Each time we ate we had stomach and intestinal problems as if they were putting additives in the food to make us feel full. I have been to many all-inclusive resorts and have never experienced anything like this, especially for the amount of money we paid to stay there. There were no servers around the pool and no room service. Highly unusual for an all-inclusive resort. The rooms need updating. There were 2 outlets that worked in our entire room. Not even the outlets in the main lobby were working. DO NOT STAY HERE.
There was not anything to do, nothing food after 10:30 pm
Most of staffs were rude. Foods are extremely bad. Only pina coloda was wonderful:) Cabo Riu was much better than Riu Caribe. I was alone, so I could handle with everything . But I wouldn’t like to go with my fam.
Riu’s are typically well- managed, clean and affordable. It was our first time to Cancun and this was a good choice. The food was great. The pools were clean and they had activities.
Located in Zona Hotelera, Riu Caribe - All Inclusive is within a 10-minute walk of popular sights such as Langosta Beach and Tortuga Beach. This 506-room, 3.5-star property has 5 outdoor pools along with a full-service spa and 5 restaurants.
Free buffet breakfast is served each morning from 7 AM to 11:30 AM. Enjoy dining at Coral, one of 5 onsite restaurants.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, minibars, and ceiling fans are also available. Housekeeping is available on request.
Guests of Riu Caribe - All Inclusive have access to a full-service spa, 5 outdoor pools, and a children's pool. Free parking is included with your stay. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and a free kid's club.
Very clean, great service, beach was clean and so petty. overall great time!
I have stayed at many Riu resorts. This was the least expensive of all that I have stated. I was pleasantly surprised with the cleanliness, dining options, several of the specialty restaurants were great, and we saw a couple of pretty good shows at night. My first complaint would be at Peak times the buffet would run completely out of food so it would seem, and they would be slow in refilling such items. My other complaint would be no room service and even though we had a beachfront room with a private pool the hallway that we had to go through to reach our room sometimes smell like cat pee. I would say even with these deficiencies for the price of our trip we found this to be an excellent selection and would stay here again
Dear Bobby,Thank you for yout review,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.Please be assured that we have noted your comments and will address them with the relevant departments.Please know that we would love to have you visit us again so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu CaribeOnline Reputation Manager
Resort was completely remodelled June 2023. Family friendly, but separate adults only pool, swimup bar, and wild pool parties several nites a week. All clean fun. I’m definitely returning in 2024. Solo male from los angeles.
Dear Jessie, Thank you very much for your great review and your wonderful words. It is our goal to pamper our guests from the bottom of our hearts and for this reason it makes us happy when this is perceived as you have done. We look forward to your visit in 2024 and wish you all the best until then.With best regards,Hotel Riu CaribeOnline Reputation Manager
Very nice resort, good food and activities.
Dear Tonya,Thank you for taking the time to give us your valued feedback following your stay at our hotel.We are happy to hear that you had a lovely time at our hotel!We look forward to sharing another great experience with you soon. Have a lovely day.Hotel Riu CaribeOnline Reputation Manager
Overall, average resort for the area. Nice, but not spectacular. Food wasnt very good at all.
Dear Keith,Thank you for your comment,We are sorry to hear that you left with those feelings about our facilities.We would have liked you to leave with a strong desire to return.We regret that we did not live up to your expectations as far as our wide and varied gastronomic offer is concerned. Our establishment has a group of dedicated chefs who work hard every day to please the varied clientele that visit us. However, we note that, in your situation, we were not able to achieve that goal.We would welcome the opportunity to welcome you back to one of our facilities and present you with the wonderful experience that we are accustomed to offering you with 100% satisfaction.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager
I really liked the extra beach since the renovation. I’m still not sure about the pools to choose from.
Dear Kimberly Sheree,We are so pleased to read that your overall experience was positive.It is very much appreciated, since our team works to make every guest’s stay memorable.Hoping to welcome you again, Kimberley!Warmest Regards,Hotel Riu CaribeOnline Reputation Manager
Dear Anthony,Thank you very much for your nice words and for your fantastic rating.We are very happy that you had a good vacation with us!We hope to welcome you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager