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Waldorf Astoria Riviera Maya

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Photo gallery for Waldorf Astoria Riviera Maya

A modern outdoor seating area with a fire feature, palm trees, and a view of the ocean.
Creator video - submitted by The VonBKs
A modern hotel room with a large bed, a TV, a seating area with a view of the ocean, and a balcony with a glass door.
An aerial view of a resort with multiple swimming pools, sun loungers, and a beach.
A beachfront hotel with multiple buildings, a pool area, and a view of the ocean.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min drive‬
  • Place, Xoximilco
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed, Oceanfront

A modern hotel room with a large bed, a desk with a chair, a TV, and a view of the ocean.

Room, 1 King Bed, Oceanfront

  • Partial ocean view
  • 675 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Ocean View

A modern hotel room with a large bed, a TV, a balcony with a view of the ocean, and a seating area with a table and chairs.

Deluxe Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 675 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed, Ocean View

A modern living room with a large sofa, a blue armchair, and a view of the sea through a sliding glass door.

Deluxe Suite, 1 King Bed, Ocean View

  • Ocean view
  • 1680 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Ocean View, Corner

A modern hotel room with a large bed, a sofa, a glass coffee table, a TV, and a seating area with a chair and a small table.

Suite, 1 King Bed, Ocean View, Corner

  • Ocean view
  • 1680 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite, 1 Bedroom

A modern hotel room with a large bed, a sitting area with a view, a TV, and a balcony.

Presidential Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 1680 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Oceanfront

A modern hotel room with two beds, a TV, a balcony with a view of the sea, and a dining area.

Room, 2 Queen Beds, Oceanfront

10.0 out of 10
Exceptional
(4 reviews)
  • Partial ocean view
  • 675 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

A modern hotel room with a large bed, a desk, a TV, and a balcony with a view of the sea.

Deluxe Room, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 675 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, (Master Suite, Swim up)

A modern indoor pool table with a wooden finish, a glass partition with frosted panels, and a colorful geometric wall art piece.

Suite, (Master Suite, Swim up)

  • Partial ocean view
  • 1680 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, (Swim up)

A pool area with a wooden fence, lush greenery, and a seating area with a table and chair.

Room, 1 King Bed, (Swim up)

10.0 out of 10
Exceptional
(1 review)
  • 675 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, (Swim up)

A pool area with a wooden fence, lush greenery, and a seating area with a table and chair.

Room, 2 Queen Beds, (Swim up)

10.0 out of 10
Exceptional
(2 reviews)
  • 675 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Oceanfront

A modern hotel room with a large bed, a view of the ocean, a seating area with a chair and a small table, and a wooden accent wall.

Suite, 1 King Bed, Oceanfront

  • Sea view
  • 1035 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

A modern hotel room with a large bed, a TV, a balcony with a view of the sea, and a dining area.

Room, 1 King Bed, Accessible (Roll In Shower)

  • Sea view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

A modern bathroom with a toilet, bidet, and a small stool.

Room, 2 Queen Beds, Accessible (Roll In Shower)

  • Sea view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Oceanfront (Connecting Room)

A modern hotel room with two beds, a TV, a balcony with a view of the sea, and a dining area.

Suite, 2 Bedrooms, Oceanfront (Connecting Room)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed
  • Free WiFi

View all photos for 2 Bedroom Ocean Front (Connecting Room)

A hotel room with a wooden wardrobe, a bed with white linens, a marble floor, and a view of a hallway with a wooden door.

2 Bedroom Ocean Front (Connecting Room)

10.0 out of 10
Exceptional
(8 reviews)
  • Sea view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed and Two Double Beds (Amai)

A balcony with wicker chairs and a glass railing overlooking a beach and ocean.

Suite, 1 King Bed and Two Double Beds (Amai)

  • Ocean view
  • Sleeps 6
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed and 2 Two Double Bed rooms (Riviera)

A balcony with wicker chairs and a glass railing overlooking a beach and ocean.

Suite, 1 King Bed and 2 Two Double Bed rooms (Riviera)

  • Ocean view
  • Sleeps 10
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room 2 Queen Beds-Ocean Front

A hotel room with two beds, a TV, a large window with a view, and a balcony.

Deluxe Room 2 Queen Beds-Ocean Front

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe King Room-Oceanfront

A hotel room with a large bed, a TV, a balcony with a table and chairs, and a view of the ocean.

Deluxe King Room-Oceanfront

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Ocean Front King Suite

A modern hotel room with a large bed, a sitting area with a view, a TV, and a balcony with a view.

Deluxe Ocean Front King Suite

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Cancun

Waldorf Astoria Riviera Maya places you next to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. This 173-room, 5-star resort has 2 outdoor pools along with private in-room plunge pools and 3 restaurants.
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What's nearby

  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.2 miles
  • Arrecife de Puerto Morelos National Park - 1 min drive - 0.2 miles
  • Grand Outlet Riviera Maya - 10 min drive - 4.2 miles
  • Xoximilco - 11 min drive - 4.9 miles
  • Moon Palace Golf Club - 12 min drive - 5.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪the cave - ‬17 min drive
  • ‪Grazie Italian Restaurant - ‬16 min drive
  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪Lobby Bar - ‬16 min drive
  • ‪Grand Central Buffet - ‬15 min drive

About this property

Waldorf Astoria Riviera Maya

Guests of Waldorf Astoria Riviera Maya have access to a full-service spa, 2 outdoor pools, and a 24-hour gym. If you decide to drive, there's free valet parking. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a steam room, free WiFi in public areas, and a conference center.
55-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Private plunge pools, espresso makers, and free local calls are other standard amenities.
2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 700 to 1,400 for adults and MXN 350 to 1,400 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Private plunge pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Firepit
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (36 inches high)
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2022
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable/satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
  • Dogs only
  • 2 total (51 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children
  • Pet fee: MXN 1500 per accommodation, per day plus MXN 1000 one-time cleaning fee
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a security system.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Waldorf Astoria Cancun
Waldorf Astoria Riviera Maya Resort
Waldorf Astoria Riviera Maya Cancun
Waldorf Astoria Riviera Maya Resort Cancun

Frequently asked questions

Are free cancellation options available at Waldorf Astoria Riviera Maya?

Waldorf Astoria Riviera Maya offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Waldorf Astoria Riviera Maya?

As of Jul 20, 2026, prices found for a 1-night stay for 2 adults at Waldorf Astoria Riviera Maya on Jul 21, 2026 start from $672, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Waldorf Astoria Riviera Maya?

This resort is located in Cancun and just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Grand Outlet Riviera Maya is also within a driving distance of 4.8 mi.

Will I be able to park at Waldorf Astoria Riviera Maya?

Yes, valet and self parking are offered for free at the resort.

Is there a spa at Waldorf Astoria Riviera Maya?

There is a full-service spa available for guests to enjoy and services include body wraps, facials, and mani/pedis.

Does Waldorf Astoria Riviera Maya have luxury amenities?

Yes, guests can indulge in luxuries such as a private plunge pool, 3 restaurants, and a poolside bar at this resort.

Does Waldorf Astoria Riviera Maya have a casino?

No, Waldorf Astoria Riviera Maya doesn't have a casino.

Will I find an indoor pool at Waldorf Astoria Riviera Maya?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools.

What will couples enjoy most about a stay at Waldorf Astoria Riviera Maya?

This beachfront resort offers many amenities for couples, including a private plunge pool as well as 3 restaurants and 2 outdoor pools.

Are there hot tubs at Waldorf Astoria Riviera Maya?

No, but this resort does have a steam room.

Does Waldorf Astoria Riviera Maya feature a restaurant that includes a breakfast menu?

Yes, Waldorf Astoria Riviera Maya has 3 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Waldorf Astoria Riviera Maya allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Waldorf Astoria Riviera Maya for a fee of MXN 1500 per accommodation, per day. The property also provides food and water bowls.

Are there connecting rooms at Waldorf Astoria Riviera Maya?

Yes, this resort has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Waldorf Astoria Riviera Maya?

The closest major airport to Waldorf Astoria Riviera Maya is Cancun Intl. Airport (CUN), which is 9.5 mi away (18 minutes by car).

Can I book a room with a balcony at Waldorf Astoria Riviera Maya?

Yes, some guestrooms at Waldorf Astoria Riviera Maya offer a balcony and may feature ocean views.

Waldorf Astoria Riviera Maya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 169 out of 205 reviews
Rating 8 - Good. 14 out of 205 reviews
Rating 6 - Okay. 10 out of 205 reviews
Rating 4 - Poor. 6 out of 205 reviews
Rating 2 - Terrible. 6 out of 205 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent food
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Pool side food was really good
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
We had a wonderful stay at the Waldorf. The hotel was very clean and serene, the staff was attentive and the restaurants were very good. We wished we could stay longer but we will be back!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! Very clean. Beautiful views. Incredible food. Exceptional service. Perfect place for my family to relax.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Absolutely amazing
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, relaxing stay l.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Dawid

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Rooms nice and clean Great people!
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

PETER

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Excellent accommodations. Wonderful restaurants
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Jazmin

Everything was great! The pool the rooms and restaurants. The only thing we
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Amir Naser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the calm and quite of this property.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Martin Anthony

Liked: Cleanliness, amenities
Room was amazing, service outstanding
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Cindy Lee

Liked: Cleanliness, amenities, property conditions & facilities
Excellent spot. Highly recommend. Food was outstanding and the yoga classes with Veronica were devine. Beautiful pool area.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

John

Such an amazing experience. Fantastic staff and perfect property. Highly recommend.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
The amenities and the room are great, but the food and drinks are drastically overpriced, it would cost you around $2,500 USD for 3/4 days.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Cornelia Ana

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property. Absolutely spotless, attentive staff, beautiful pool and facilities. Ocean view rooms with balcony soaking tubs. Daily yoga with Veronica was amazing!
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

José Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Service amazing
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

monica

Liked: Cleanliness, amenities, property conditions & facilities
All excellent
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Aisling

Liked: Cleanliness, amenities, property conditions & facilities
The resort is lovely, rooms are spacious and beautiful and beds very comfortable. The only place this resort needs to improve, is service at the restaurants - it is just too slow - this was at every restaurant, which is disappointing as the food is top notch.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Very quiet and pristine. Very safe and secluded. Extremely clean and staff are excellent. Every room has an ocean view and a jacuzzi hot tub on the balcony. Rooms don't have microwaves or mini frig to store food. The spa is nice. Three good restaurants on site. Two infinity pools. Limited beach space. Not the resort for large sandy beach.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities
Next level. Best service from entry to exit.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Carlos

Every thing
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are a 10 service the same. Food 8.5 would highly recommend
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and property are outstanding!! Loved the large rooms and very comfortable bedding and amenities.
Stayed 3 nights in Aug 2025

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