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Waldorf Astoria Riviera Maya

5.0 star property

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Photo gallery for Waldorf Astoria Riviera Maya

Exterior
Creator video - submitted by The VonBKs
2 outdoor pools
Beach/ocean view
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Place, Puerto Morelos Beach
    ‪20 min drive‬
  • Place, Puerto Morelos Town Square
    ‪24 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Oceanfront

  • Partial ocean view
  • 675 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | In-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 675 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Ocean View

Deluxe Suite, 1 King Bed, Ocean View | View from room

Deluxe Suite, 1 King Bed, Ocean View

  • Ocean view
  • 1680 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View, Corner

In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Ocean View, Corner

  • Ocean view
  • 1680 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

In-room safe, blackout drapes, iron/ironing board

Presidential Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 1680 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Oceanfront

10.0 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 675 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

In-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 675 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, (Master Suite, Swim up)

55-inch flat-screen TV with satellite channels

Suite, (Master Suite, Swim up)

  • Partial ocean view
  • 1680 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, (Swim up)

View from room

Room, 1 King Bed, (Swim up)

10.0 out of 10
Exceptional
(1 review)
  • 675 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, (Swim up)

View from room

Room, 2 Queen Beds, (Swim up)

10.0 out of 10
Exceptional
(2 reviews)
  • 675 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront | View from room

Suite, 1 King Bed, Oceanfront

  • Sea view
  • 1035 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll In Shower)

  • Sea view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

Shower, towels

Room, 2 Queen Beds, Accessible (Roll In Shower)

  • Sea view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Connecting Room)

In-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Connecting Room)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

View all photos for 2 Bedroom Ocean Front (Connecting Room)

2 Bedroom Ocean Front (Connecting Room) | Minibar

2 Bedroom Ocean Front (Connecting Room)

10.0 out of 10
Exceptional
(8 reviews)
  • Sea view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed and Two Double Beds (Amai)

In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed and Two Double Beds (Amai)

  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed and 2 Two Double Bed rooms (Riviera)

In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed and 2 Two Double Bed rooms (Riviera)

  • Ocean view
  • Sleeps 10
  • 1 King Bed

View all photos for Deluxe Room 2 Queen Beds-Ocean Front

In-room safe, blackout drapes, iron/ironing board

Deluxe Room 2 Queen Beds-Ocean Front

  • Sleeps 4

View all photos for Deluxe King Room-Oceanfront

In-room safe, blackout drapes, iron/ironing board

Deluxe King Room-Oceanfront

  • Sleeps 3

View all photos for Deluxe Ocean Front King Suite

In-room safe, blackout drapes, iron/ironing board

Deluxe Ocean Front King Suite

  • Sleeps 3

View all photos for Ocean Front 2 Queen Beds Guestroom

In-room safe, blackout drapes, iron/ironing board

Ocean Front 2 Queen Beds Guestroom

  • Sleeps 4

View all photos for Ocean Front Master Corner Suite with King Bed

In-room safe, blackout drapes, iron/ironing board

Ocean Front Master Corner Suite with King Bed

  • Sleeps 3

View all photos for Oceanfront King Suite

In-room safe, blackout drapes, iron/ironing board

Oceanfront King Suite

  • Sleeps 3

View all photos for Swim up Pool 2 Queen Bed Guestroom

In-room safe, blackout drapes, iron/ironing board

Swim up Pool 2 Queen Bed Guestroom

  • Sleeps 4

View all photos for King Room with Swim up Pool

In-room safe, blackout drapes, iron/ironing board

King Room with Swim up Pool

  • Sleeps 3

View all photos for King Room With Ocean Front View

In-room safe, blackout drapes, iron/ironing board

King Room With Ocean Front View

  • Sleeps 3

View all photos for Mobility Access King Room with Roll in Shower

In-room safe, blackout drapes, iron/ironing board

Mobility Access King Room with Roll in Shower

  • Sleeps 3

View all photos for Mobility Access Two Queen Room with Roll in Shower

In-room safe, blackout drapes, iron/ironing board

Mobility Access Two Queen Room with Roll in Shower

  • Sleeps 4

Family Connecting Suite 1 King / 2 Queens

  • Sleeps 6

Family Connecting Rooms 1 King / 2 Queens

  • Sleeps 6

2 Bedroom Ocean Front (Connecting Room)

  • Sleeps 6

One-Bedroom Presidential Suite

  • Sleeps 6

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About the neighborhood

Cancun

Waldorf Astoria Riviera Maya places you next to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. This 173-room, 5-star resort has 2 outdoor pools along with private in-room plunge pools and 3 restaurants.
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What's nearby

  • Arrecife de Puerto Morelos National Park - 1 min walk - 0.1 miles
  • Moon Palace Golf Club - 12 min drive - 5.3 miles
  • Puerto Morelos Beach - 20 min drive - 12.4 miles
  • Ojo de Agua Beach - 23 min drive - 13.9 miles
  • Puerto Morelos Town Square - 24 min drive - 14.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪the cave - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪Diamond Club Lounge - ‬17 min drive
  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪The Grill - ‬16 min drive

About this property

Waldorf Astoria Riviera Maya

Guests of Waldorf Astoria Riviera Maya have access to a full-service spa, 2 outdoor pools, and a 24-hour gym. If you decide to drive, there's free valet parking. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a steam room, free WiFi in public areas, and a conference center.
55-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Private plunge pools, espresso makers, and free local calls are other standard amenities.
2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 700 to 1,400 for adults and MXN 350 to 1,400 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Private plunge pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Firepit
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (36 inches high)
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2022
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable/satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
  • Dogs only
  • 2 total (51 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children
  • Pet fee: MXN 1500 per accommodation, per day plus MXN 1000 one-time cleaning fee
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a security system.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Waldorf Astoria Cancun
Waldorf Astoria Riviera Maya Resort
Waldorf Astoria Riviera Maya Cancun
Waldorf Astoria Riviera Maya Resort Cancun

Frequently asked questions

Are free cancellation options available at Waldorf Astoria Riviera Maya?

Waldorf Astoria Riviera Maya offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Waldorf Astoria Riviera Maya?

As of Apr 18, 2026, prices found for a 1-night stay for 2 adults at Waldorf Astoria Riviera Maya on Apr 26, 2026 start from $581, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Waldorf Astoria Riviera Maya?

This resort is located in Cancun and just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. You'll also find Go Grand Outlet Riviera Maya and Grand Outlet Riviera Maya within a short drive.

Is there a spa at Waldorf Astoria Riviera Maya?

There is a full-service spa available for guests to enjoy and services include body wraps, facials, and mani/pedis.

Does Waldorf Astoria Riviera Maya have a casino?

No, Waldorf Astoria Riviera Maya doesn't have a casino.

Will I find an indoor pool at Waldorf Astoria Riviera Maya?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools.

Does Waldorf Astoria Riviera Maya feature a restaurant that includes a breakfast menu?

Yes, Waldorf Astoria Riviera Maya has 3 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Waldorf Astoria Riviera Maya allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Waldorf Astoria Riviera Maya for a fee of MXN 1500 per accommodation, per day. The property also provides food and water bowls.

Where is the closest airport to Waldorf Astoria Riviera Maya?

The closest major airport to Waldorf Astoria Riviera Maya is Cancun Intl. Airport (CUN), which is 9.5 mi away (18 minutes by car).

Waldorf Astoria Riviera Maya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 160 out of 196 reviews
Rating 8 - Good. 14 out of 196 reviews
Rating 6 - Okay. 10 out of 196 reviews
Rating 4 - Poor. 6 out of 196 reviews
Rating 2 - Terrible. 6 out of 196 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ambareen

Stayed 3 nights in Dec 2025

8/10 Good

Aisling

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is lovely, rooms are spacious and beautiful and beds very comfortable. The only place this resort needs to improve, is service at the restaurants - it is just too slow - this was at every restaurant, which is disappointing as the food is top notch.
Stayed 4 nights in Jan 2026

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent food
Stayed 5 nights in Dec 2025

10/10 Excellent

Lucia

Stayed 1 night in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are a 10 service the same. Food 8.5 would highly recommend
Stayed 5 nights in Dec 2025

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Next level. Best service from entry to exit.
Stayed 1 night in Dec 2025

10/10 Excellent

Dawid

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Rooms nice and clean Great people!
Stayed 6 nights in Dec 2025

10/10 Excellent

Gloria

Stayed 4 nights in Dec 2025

8/10 Good

Dana

Stayed 5 nights in Dec 2025

10/10 Excellent

Benjamin

Stayed 3 nights in Dec 2025

10/10 Excellent

Martin Anthony

Traveled with family and small children
Liked: Cleanliness, amenities
Room was amazing, service outstanding
Stayed 4 nights in Nov 2025

10/10 Excellent

Radu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, relaxing stay l.
Stayed 3 nights in Dec 2025

10/10 Excellent

PETER

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Excellent accommodations. Wonderful restaurants
Stayed 5 nights in Nov 2025

10/10 Excellent

Alaa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 4 nights in Nov 2025

6/10 Okay

Ernesto Dominguez

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, to expensive and very limited
Stayed 3 nights in Nov 2025

10/10 Excellent

Breonna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.
Stayed 4 nights in Oct 2025

10/10 Excellent

Sharhonda

Stayed 3 nights in Oct 2025

6/10 Okay

Joy

Stayed 4 nights in Oct 2025

10/10 Excellent

Guillermo

Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond amazing
Stayed 2 nights in Aug 2025

10/10 Excellent

Siba

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waldorf Astoria riviera maya one of the cleanest hotel I have been in ,,very lovely staff and helpful ..I highly recommend and sure will be back soon
Stayed 5 nights in Sep 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and property are outstanding!! Loved the large rooms and very comfortable bedding and amenities.
Stayed 3 nights in Aug 2025

10/10 Excellent

Cesar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s there to say it’s the Waldorf Astoria, enough said. Beautiful property and rooms. Exceptional service.
Stayed 1 night in Jul 2025

10/10 Excellent

Susan, Hoboken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from the personal concierge to the bell service to all waiters and bartenders we encountered were the most friendly and professional as one want. The property is gorgeous and our room was spectacular, as was all the meals
Stayed 4 nights in Aug 2025

10/10 Excellent

brenda Lynn, Wauwatosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to give this resort a 10 out of 10 staff was phenomenal. Cleanliness housekeeping was great dining options. We’re great to choose from even in room service pools were clean. The only downside was we couldn’t go into the ocean just because there was the water alert for seaweed When we arrive to the hotel we were welcomed with a drink and smiling staff. I definitely will come back later in the future.
Stayed 4 nights in Aug 2025

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