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Grand Oasis Palm All-Inclusive

3.5 out of 5.0

Recent guest reviews

I have a good time with family very nice hotel the only complaint I have in the elevator too small

Nice hotel right on the beach. Great food. We will come back soon

Pros: 1) Hotel is clean. Housekeeping does a great job cleaning the rooms. 2) Beds are comfortable. 3) Nice pools, and the beach is super calm so it's nice if you have little ones. 4) Staff is nice and helpful. One time we did not have reservations to Careyes but the manager was able to seat us. He even made us a special coffee that had anise, and cinnamon in it. 5) Location is great! 6) Shows are good. Really liked the Mariachi. Cons: 1) Only two elevators without air conditioner for the whole hotel! 2) Water smells bad! 3) Buffet breakfast is decent. I did not like the dinner buffet. Speciality restaurants are pretty good. 4) Mixed drinks were weak but since I mostly drink beer that was not a big deal. Despite the cons, we had a great time in this resort. My three kids ages 7, 8, and 10 did not want to leave.

I really love it a familiar ambiental i would go back nice food nice staff friendly good hamburguers in the nigth time love it

Food wasn't one of the greatest. We took grand plus but still food did not live up to our expectations. Snacks were not replenished enough.

This hotel is on the cheaper side so you shouldn't expect A+ anything. With that being said, the rooms were nice, spacious and clean.

It was an amazing experience. Would've loved to stay more days.

Grand Oasis our family vacation spot for 2 weeks was a great experience for us and is centrally located on the Hotel zone...I read some of the previous reviews that seemed to put the resort down but I would would have to say that we were very pleased with the service and food and the attention we received while staying there. I also saw some reviews on the food and I would have to say the food was excellent and there are several restaurants to pick from in the resort and 3 large buffet areas where we went to primarily. The grounds are kept very clean and the wait staff was very attentive and compared to a resort stay in the US I would say they are top notch... I was tipping them all after the service each and every day because I was so surprised at the A plus quality our family received...the rooms are standard size and though a bit compact for two queen size beds it was very sufficient since we were outside most of the time...on another plus side though the ocean views were exactly what we anticipated on having from the room...Grand Oasis is a place to go and you will be pleased.

We had an awesome experience at this hotel. Staff was friendly and the hotel was kept very clean. Only downside was the line for restaurants and bar. We only ate at a restaurant once because the reservations filled up so quickly, otherwise we were stuck at a buffet. There was a couple of time periods where nothing was open to eat at at all which also was a downside.

Great hotel for the price, I will recommend it to all my friends and family, the only inconvenience was the elevators, they were too small and full most of the time. The food was ok, but it could be improved.

Facility, beach great and room size great. But staff and food sucked, got to say only the older servers were very friendly but everyone else always gave me attitude and roll there eyes like they were not happy to be at work. I due thank the two young ladies at the check in tables very friendly n accommodated to us when we arrive but the rest bad service

After reading reviews I was nervous. Pools , food and beach amazing. Shows and entertainment on point. Great value for yoyr buck.

My family and I decided to come to Cancun for our summer family vacation this year. Our last trip to Cancun was about 25 years ago. Wow, lots have changed. Let me start by saying my children, ages 10,8,6 had the time of their life. They said this was by far the best summer vacation they had. Previous to this vacation, we went multiple times to Punta Cana every summer. So this is my children's point of reference. No need to say more why we traveled to another summer destination. The children's camp is awesome. they constantly have activities for the children from the time they open (9am) till the time they close (10pm). There was no room for boredom. The beach was very big and clean from seaweed which we were able to enjoy. Even my kids (who love the pool) said what nice beach the hotel had. There was lots to do in the hotel for families and adults too. At night there was no need to leave the hotel as there was a nightly show as well as live music band which had many people dancing. overall, we loved our family summer vacation and will definitely be coming back in the summer 2017.

Nice resort and great helpful staff. Food was terrible and limited in selection.

This hotel was not at all what we expected. I thought I was booking a 4 Star resort. I wouldn't even give it 2 stars. We were able to upgrade our room to the Grand Oasis, which was a slight step up, but we had to pay an additional $120. I would give the Grand Oasis maybe 3 stars.

Just recently returned from a week long stay at the Oasis Palm. I have to say I was surprised by the many negative reviews I read on various travel site. Is the hotel a little dated...yes but it only adds to the charm. My girlfriend and I loved the hotel, the staff was extremely helpful and even those that didnt speak full english were willing to help in anyway they could. There were several restaurants to choose from and the food was great. Excellent location away from the hustle of the main strip. Couldn't have asked for a better stay, will definetly stay again on a return trip to Mexico. Thank you so much Oasis!!!!!!

It was great and fun to stay there...i will recommend my friends and family for this hotel

We stayed at Oasis Palm for 3 nights and 4 days. It was a family friendly vacation place. We love the clear water and white sand beach. We received an awesome service from the staff. Everyone is friendly and very accommodating. There are plenty of restaurants and bars to choose from. I've never eaten so much food in my life! It was unlimited food, wine, beer and cocktails all day. What else can we ask for? My family loved it. I gave 3 stars on Wifi because it wasn't free. You have to pay per hour or per day. The rooms needs updating. Our bathroom's shower head needs and also the door knobs. They look old and rusty. The pillows are not comfortable either. However I can't complain much about the room since we stayed out pretty much all day anyway. There were lots of renovation by the pool area. So we had to keep walking around the pool to get the beach side. Those are the only ones I will give 3-4 stars for, but the rest are 5 stars. I will definitely come back to this place.

This is my second trip to this place and I'll recommend it to any one that wants to enjoy there vacation... the price is good the food is great and the the people are friendly...

My stay was excellent. Staff very polite and helpful, but the TV never worked right. Only Spanish channels, complaint was made never fixed. The Wi-Fi was not free. Food was excellent and the activities at the hotel were great. I went on a tour to Chichen-Itza and Islas mujeres. Lot of shopping and great and safe walks in the area.Had a wonderful time.

Boulevard Kukulkan km 4.5 Cancun QROO

Hotel highlights

  • Free breakfast
  • Free parking
  • Onsite dining
  • Marina

Located in Avenida Kukulkan, Grand Oasis Palm All-Inclusive is next to Museum of Popular Mexican Art and Escenica Tower. This 385-room, 3.5-star hotel has 2 outdoor pools along with a marina and a full-service spa. It's on the beach and also a short walk from Linda Beach and Langosta Beach.


Dining

Free breakfast is included with your stay. This hotel is home to 11 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

Grand Oasis Palm All-Inclusive's 385 air-conditioned rooms provide iPod docks and phones. Flat-screen TVs come with cable channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers.


Property features

Grand Oasis Palm All-Inclusive features a marina, a full-service spa, and 2 outdoor pools. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this all-inclusive hotel include a nightclub, a children's pool, and a sauna.

Room options

Family Room (Up to 2 kids eat and stay free)

King 1 | Full 2 | Sleeps 4

Grand Plus Room (additional amenities, up to 2 kids eat and stay free)

King 1 | Full 2 | Sleeps 4

Guest reviews for Grand Oasis Palm All-Inclusive

Everyone (13) Couples (28) Family (60) Friends (17) Other (2)
4

nice resort

Everyone

I have a good time with family very nice hotel the only complaint I have in the elevator too small

By , from aleman on Jul 2, 2017

Review comment responded on Jul 14, 2017

Dear Martin, Thanks for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you soon again. Kind regards,

5

all inclusive

Everyone

Nice hotel right on the beach. Great food. We will come back soon

By on Jul 1, 2017

3

nice enough for the price.

Everyone

Pros: 1) Hotel is clean. Housekeeping does a great job cleaning the rooms. 2) Beds are comfortable. 3) Nice pools, and the beach is super calm so it's nice if you have little ones. 4) Staff is nice and helpful. One time we did not have reservations to Careyes but the manager was able to seat us. He even made us a special coffee that had anise, and cinnamon in it. 5) Location is great! 6) Shows are good. Really liked the Mariachi. Cons: 1) Only two elevators without air conditioner for the whole hotel! 2) Water smells bad! 3) Buffet breakfast is decent. I did not like the dinner buffet. Speciality restaurants are pretty good. 4) Mixed drinks were weak but since I mostly drink beer that was not a big deal. Despite the cons, we had a great time in this resort. My three kids ages 7, 8, and 10 did not want to leave.

By on Jun 7, 2017

4

close to the beach

Everyone

I really love it a familiar ambiental i would go back nice food nice staff friendly good hamburguers in the nigth time love it

By on May 14, 2017

Review comment responded on May 20, 2017

Dear Guest, It is a pleasure to know that you enjoyed our family oriented concept and our calm and relaxed environment. We are glad you enjoyed our activities and the variety of restaurants, since we work really hard to keep our guests entertained and make sure they have an amazing time with us. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Kind regards

3

hotel was nice and big. beach was very clean

Everyone

Food wasn't one of the greatest. We took grand plus but still food did not live up to our expectations. Snacks were not replenished enough.

By , from toronto canada on May 2, 2017

2

you get what you pay for.

Everyone

This hotel is on the cheaper side so you shouldn't expect A+ anything. With that being said, the rooms were nice, spacious and clean.

By , from orlando on Apr 27, 2017

5

beautiful hotel, lovely infinity pool, close to th

Everyone

It was an amazing experience. Would've loved to stay more days.

By , from Chester, New York on Apr 9, 2017

5

great value with excellent staff

Everyone

Grand Oasis our family vacation spot for 2 weeks was a great experience for us and is centrally located on the Hotel zone...I read some of the previous reviews that seemed to put the resort down but I would would have to say that we were very pleased with the service and food and the attention we received while staying there. I also saw some reviews on the food and I would have to say the food was excellent and there are several restaurants to pick from in the resort and 3 large buffet areas where we went to primarily. The grounds are kept very clean and the wait staff was very attentive and compared to a resort stay in the US I would say they are top notch... I was tipping them all after the service each and every day because I was so surprised at the A plus quality our family received...the rooms are standard size and though a bit compact for two queen size beds it was very sufficient since we were outside most of the time...on another plus side though the ocean views were exactly what we anticipated on having from the room...Grand Oasis is a place to go and you will be pleased.

By , from Hollywood Florida on Apr 3, 2017

4

great hotel

Everyone

We had an awesome experience at this hotel. Staff was friendly and the hotel was kept very clean. Only downside was the line for restaurants and bar. We only ate at a restaurant once because the reservations filled up so quickly, otherwise we were stuck at a buffet. There was a couple of time periods where nothing was open to eat at at all which also was a downside.

By on Mar 17, 2017

Review comment responded on Mar 29, 2017

Dear Guest, Thank you for the kind words you have for our team. We are very glad to know you enjoyed your recent visit to the hotel. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We thank you again and we hope you come back to the hotel very soon, for us it will be a pleasure to welcome you. Best regards

4
Everyone

Great hotel for the price, I will recommend it to all my friends and family, the only inconvenience was the elevators, they were too small and full most of the time. The food was ok, but it could be improved.

By , from Charlotte, NC. on Mar 13, 2017

Review comment responded on Mar 15, 2017

Dear Gigi, Thanks for taking the time to share your experience about your stay at our resort. We appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily Best regards,