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Grand Oasis Palm All-Inclusive

3.5 out of 5.0

Recent guest reviews

It was an amazing experience. Would've loved to stay more days.

Grand Oasis our family vacation spot for 2 weeks was a great experience for us and is centrally located on the Hotel zone...I read some of the previous reviews that seemed to put the resort down but I would would have to say that we were very pleased with the service and food and the attention we received while staying there. I also saw some reviews on the food and I would have to say the food was excellent and there are several restaurants to pick from in the resort and 3 large buffet areas where we went to primarily. The grounds are kept very clean and the wait staff was very attentive and compared to a resort stay in the US I would say they are top notch... I was tipping them all after the service each and every day because I was so surprised at the A plus quality our family received...the rooms are standard size and though a bit compact for two queen size beds it was very sufficient since we were outside most of the time...on another plus side though the ocean views were exactly what we anticipated on having from the room...Grand Oasis is a place to go and you will be pleased.

We had an awesome experience at this hotel. Staff was friendly and the hotel was kept very clean. Only downside was the line for restaurants and bar. We only ate at a restaurant once because the reservations filled up so quickly, otherwise we were stuck at a buffet. There was a couple of time periods where nothing was open to eat at at all which also was a downside.

Great hotel for the price, I will recommend it to all my friends and family, the only inconvenience was the elevators, they were too small and full most of the time. The food was ok, but it could be improved.

Facility, beach great and room size great. But staff and food sucked, got to say only the older servers were very friendly but everyone else always gave me attitude and roll there eyes like they were not happy to be at work. I due thank the two young ladies at the check in tables very friendly n accommodated to us when we arrive but the rest bad service

After reading reviews I was nervous. Pools , food and beach amazing. Shows and entertainment on point. Great value for yoyr buck.

My family and I decided to come to Cancun for our summer family vacation this year. Our last trip to Cancun was about 25 years ago. Wow, lots have changed. Let me start by saying my children, ages 10,8,6 had the time of their life. They said this was by far the best summer vacation they had. Previous to this vacation, we went multiple times to Punta Cana every summer. So this is my children's point of reference. No need to say more why we traveled to another summer destination. The children's camp is awesome. they constantly have activities for the children from the time they open (9am) till the time they close (10pm). There was no room for boredom. The beach was very big and clean from seaweed which we were able to enjoy. Even my kids (who love the pool) said what nice beach the hotel had. There was lots to do in the hotel for families and adults too. At night there was no need to leave the hotel as there was a nightly show as well as live music band which had many people dancing. overall, we loved our family summer vacation and will definitely be coming back in the summer 2017.

Nice resort and great helpful staff. Food was terrible and limited in selection.

This hotel was not at all what we expected. I thought I was booking a 4 Star resort. I wouldn't even give it 2 stars. We were able to upgrade our room to the Grand Oasis, which was a slight step up, but we had to pay an additional $120. I would give the Grand Oasis maybe 3 stars.

Just recently returned from a week long stay at the Oasis Palm. I have to say I was surprised by the many negative reviews I read on various travel site. Is the hotel a little dated...yes but it only adds to the charm. My girlfriend and I loved the hotel, the staff was extremely helpful and even those that didnt speak full english were willing to help in anyway they could. There were several restaurants to choose from and the food was great. Excellent location away from the hustle of the main strip. Couldn't have asked for a better stay, will definetly stay again on a return trip to Mexico. Thank you so much Oasis!!!!!!

It was great and fun to stay there...i will recommend my friends and family for this hotel

We stayed at Oasis Palm for 3 nights and 4 days. It was a family friendly vacation place. We love the clear water and white sand beach. We received an awesome service from the staff. Everyone is friendly and very accommodating. There are plenty of restaurants and bars to choose from. I've never eaten so much food in my life! It was unlimited food, wine, beer and cocktails all day. What else can we ask for? My family loved it. I gave 3 stars on Wifi because it wasn't free. You have to pay per hour or per day. The rooms needs updating. Our bathroom's shower head needs and also the door knobs. They look old and rusty. The pillows are not comfortable either. However I can't complain much about the room since we stayed out pretty much all day anyway. There were lots of renovation by the pool area. So we had to keep walking around the pool to get the beach side. Those are the only ones I will give 3-4 stars for, but the rest are 5 stars. I will definitely come back to this place.

This is my second trip to this place and I'll recommend it to any one that wants to enjoy there vacation... the price is good the food is great and the the people are friendly...

My stay was excellent. Staff very polite and helpful, but the TV never worked right. Only Spanish channels, complaint was made never fixed. The Wi-Fi was not free. Food was excellent and the activities at the hotel were great. I went on a tour to Chichen-Itza and Islas mujeres. Lot of shopping and great and safe walks in the area.Had a wonderful time.

I'm was so happy, EXCELLENT SERVICE, Nais, People, Great food, Clean, Room, My Son he wants come back, Next Year♡♡♡♡♡, Love the people, Excellent

Oasis Palm - All Inclusive Family Resort was great hotel also very impressive the staff and the environment at the hotel and green areas including the beach area. All ready i travel twice and we stay Oasis Palm - All Inclusive Family Resort.

Staff was helpful and friendly, some of the advertised amenities were not ready available. Other than I can recommend this hotel, will most likely visit again.

I enjoyed my time there, people were amazingly nice and thoughtful, food was great. Entertainment was also something to look forward too. The rooms could be a little better- meaning bigger and better decor but other than that I cannot complain because they kept them clean. I would definitely go back.

I was expect to be a better hotel!! But its ok for the price!! .....................

Hotel staff (waiters and house keepers) so awesome, streamely friendly. Front desk staff not so much, we asked for connecting rooms at check in and the young man didn't even look to see if there was one available he said hotel was completely booked, hiere ver all the Other staff said the hotel was half full. He gave us sepárate romos on diferent floors (there were 7 of us including 3 children) he did put us on a wait list. We noticed the envelopes with room names and keys were preprinted so he didn't want to work extra. We talked to a manager the next day and he put us in a connecting room. The food is so good there is always something to eat all day long and late at night if you go out.

Boulevard Kukulkan km 4.5 Cancun QROO

Located in Avenida Kukulkan, Grand Oasis Palm All-Inclusive is next to Museum of Popular Mexican Art and Escenica Tower. This 385-room, 3.5-star hotel has 2 outdoor pools along with a marina and a full-service spa. It's on the beach and also a short walk from Linda Beach and Langosta Beach.


Dining

Free breakfast is included with your stay. This hotel is home to 11 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

Grand Oasis Palm All-Inclusive's 385 air-conditioned rooms provide iPod docks and phones. Flat-screen TVs come with cable channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers.


Property features

Grand Oasis Palm All-Inclusive features a marina, a full-service spa, and 2 outdoor pools. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this all-inclusive hotel include a nightclub, a children's pool, and a sauna.

Room options

Family Room (Up to 2 kids eat and stay free)

King 1 | Full 2 | Sleeps 4

Grand Plus Room (additional amenities, up to 2 kids eat and stay free)

King 1 | Full 2 | Sleeps 4

Guest reviews for Grand Oasis Palm All-Inclusive

Everyone (7) Couples (28) Family (60) Friends (17) Other (2)
5

beautiful hotel, lovely infinity pool, close to th

Everyone

It was an amazing experience. Would've loved to stay more days.

By , from Chester, New York on Apr 9, 2017

5

great value with excellent staff

Everyone

Grand Oasis our family vacation spot for 2 weeks was a great experience for us and is centrally located on the Hotel zone...I read some of the previous reviews that seemed to put the resort down but I would would have to say that we were very pleased with the service and food and the attention we received while staying there. I also saw some reviews on the food and I would have to say the food was excellent and there are several restaurants to pick from in the resort and 3 large buffet areas where we went to primarily. The grounds are kept very clean and the wait staff was very attentive and compared to a resort stay in the US I would say they are top notch... I was tipping them all after the service each and every day because I was so surprised at the A plus quality our family received...the rooms are standard size and though a bit compact for two queen size beds it was very sufficient since we were outside most of the time...on another plus side though the ocean views were exactly what we anticipated on having from the room...Grand Oasis is a place to go and you will be pleased.

By , from Hollywood Florida on Apr 3, 2017

4

great hotel

Everyone

We had an awesome experience at this hotel. Staff was friendly and the hotel was kept very clean. Only downside was the line for restaurants and bar. We only ate at a restaurant once because the reservations filled up so quickly, otherwise we were stuck at a buffet. There was a couple of time periods where nothing was open to eat at at all which also was a downside.

By on Mar 17, 2017

Review comment responded on Mar 29, 2017

Dear Guest, Thank you for the kind words you have for our team. We are very glad to know you enjoyed your recent visit to the hotel. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We thank you again and we hope you come back to the hotel very soon, for us it will be a pleasure to welcome you. Best regards

4
Everyone

Great hotel for the price, I will recommend it to all my friends and family, the only inconvenience was the elevators, they were too small and full most of the time. The food was ok, but it could be improved.

By , from Charlotte, NC. on Mar 13, 2017

Review comment responded on Mar 15, 2017

Dear Gigi, Thanks for taking the time to share your experience about your stay at our resort. We appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily Best regards,

3
Everyone

Facility, beach great and room size great. But staff and food sucked, got to say only the older servers were very friendly but everyone else always gave me attitude and roll there eyes like they were not happy to be at work. I due thank the two young ladies at the check in tables very friendly n accommodated to us when we arrive but the rest bad service

By , from IL on Feb 27, 2017

Review comment responded on Mar 9, 2017

Dear Mar, Thank you for taking the time to share your experience about your stay at our resort. We are glad you enjoyed your room, pool and beach areas. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you soon again. Kind regards,

5

nice hotel for the price. wouls stay again.

Everyone

After reading reviews I was nervous. Pools , food and beach amazing. Shows and entertainment on point. Great value for yoyr buck.

By on Sep 4, 2016

4

nice hotel in heart of cancun with gorgeous beach

Everyone

My family and I decided to come to Cancun for our summer family vacation this year. Our last trip to Cancun was about 25 years ago. Wow, lots have changed. Let me start by saying my children, ages 10,8,6 had the time of their life. They said this was by far the best summer vacation they had. Previous to this vacation, we went multiple times to Punta Cana every summer. So this is my children's point of reference. No need to say more why we traveled to another summer destination. The children's camp is awesome. they constantly have activities for the children from the time they open (9am) till the time they close (10pm). There was no room for boredom. The beach was very big and clean from seaweed which we were able to enjoy. Even my kids (who love the pool) said what nice beach the hotel had. There was lots to do in the hotel for families and adults too. At night there was no need to leave the hotel as there was a nightly show as well as live music band which had many people dancing. overall, we loved our family summer vacation and will definitely be coming back in the summer 2017.

By , from Miami Lakes, Fl on Aug 15, 2016

3

grand oasis palm

Couples

Nice resort and great helpful staff. Food was terrible and limited in selection.

By , from Calgary, Alberta on Jun 13, 2016

2

not what we expected

Couples

This hotel was not at all what we expected. I thought I was booking a 4 Star resort. I wouldn't even give it 2 stars. We were able to upgrade our room to the Grand Oasis, which was a slight step up, but we had to pay an additional $120. I would give the Grand Oasis maybe 3 stars.

By on Feb 16, 2016

5

awesome vacation

Couples

Just recently returned from a week long stay at the Oasis Palm. I have to say I was surprised by the many negative reviews I read on various travel site. Is the hotel a little dated...yes but it only adds to the charm. My girlfriend and I loved the hotel, the staff was extremely helpful and even those that didnt speak full english were willing to help in anyway they could. There were several restaurants to choose from and the food was great. Excellent location away from the hustle of the main strip. Couldn't have asked for a better stay, will definetly stay again on a return trip to Mexico. Thank you so much Oasis!!!!!!

By on Dec 16, 2015