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Grand Oasis Palm All-Inclusive

3.5 out of 5.0

Recent guest reviews

Very nice place to stay! Good food! Good service!

The elevators from the hotel get stuck all the time, leaves you having yo go up the stairs. Rooms are really not that clean, our rooms a.c. leaking water, took staff 3 phone calls of mine for it to finally not leak in the hall. Blow dryer in room never worked. Buffets always have the same food 7 days a week. Mexican restaurants Los Agaves food was great. Service is horrible waiters made mistake on our orders and service super slow. White Box restaurant was awesome food and staff. Overall would not go back to this hotel in Cancun, I will rather go to a different hotel in Cancun.

Thank you to all Grand Oasis Palm stuff for their excellent services and make our vacations a dream we will recommend to all friends.

I have a good time with family very nice hotel the only complaint I have in the elevator too small

Nice hotel right on the beach. Great food. We will come back soon

Pros: 1) Hotel is clean. Housekeeping does a great job cleaning the rooms. 2) Beds are comfortable. 3) Nice pools, and the beach is super calm so it's nice if you have little ones. 4) Staff is nice and helpful. One time we did not have reservations to Careyes but the manager was able to seat us. He even made us a special coffee that had anise, and cinnamon in it. 5) Location is great! 6) Shows are good. Really liked the Mariachi. Cons: 1) Only two elevators without air conditioner for the whole hotel! 2) Water smells bad! 3) Buffet breakfast is decent. I did not like the dinner buffet. Speciality restaurants are pretty good. 4) Mixed drinks were weak but since I mostly drink beer that was not a big deal. Despite the cons, we had a great time in this resort. My three kids ages 7, 8, and 10 did not want to leave.

I really love it a familiar ambiental i would go back nice food nice staff friendly good hamburguers in the nigth time love it

Food wasn't one of the greatest. We took grand plus but still food did not live up to our expectations. Snacks were not replenished enough.

This hotel is on the cheaper side so you shouldn't expect A+ anything. With that being said, the rooms were nice, spacious and clean.

It was an amazing experience. Would've loved to stay more days.

Grand Oasis our family vacation spot for 2 weeks was a great experience for us and is centrally located on the Hotel zone...I read some of the previous reviews that seemed to put the resort down but I would would have to say that we were very pleased with the service and food and the attention we received while staying there. I also saw some reviews on the food and I would have to say the food was excellent and there are several restaurants to pick from in the resort and 3 large buffet areas where we went to primarily. The grounds are kept very clean and the wait staff was very attentive and compared to a resort stay in the US I would say they are top notch... I was tipping them all after the service each and every day because I was so surprised at the A plus quality our family received...the rooms are standard size and though a bit compact for two queen size beds it was very sufficient since we were outside most of the time...on another plus side though the ocean views were exactly what we anticipated on having from the room...Grand Oasis is a place to go and you will be pleased.

We had an awesome experience at this hotel. Staff was friendly and the hotel was kept very clean. Only downside was the line for restaurants and bar. We only ate at a restaurant once because the reservations filled up so quickly, otherwise we were stuck at a buffet. There was a couple of time periods where nothing was open to eat at at all which also was a downside.

Great hotel for the price, I will recommend it to all my friends and family, the only inconvenience was the elevators, they were too small and full most of the time. The food was ok, but it could be improved.

Facility, beach great and room size great. But staff and food sucked, got to say only the older servers were very friendly but everyone else always gave me attitude and roll there eyes like they were not happy to be at work. I due thank the two young ladies at the check in tables very friendly n accommodated to us when we arrive but the rest bad service

After reading reviews I was nervous. Pools , food and beach amazing. Shows and entertainment on point. Great value for yoyr buck.

My family and I decided to come to Cancun for our summer family vacation this year. Our last trip to Cancun was about 25 years ago. Wow, lots have changed. Let me start by saying my children, ages 10,8,6 had the time of their life. They said this was by far the best summer vacation they had. Previous to this vacation, we went multiple times to Punta Cana every summer. So this is my children's point of reference. No need to say more why we traveled to another summer destination. The children's camp is awesome. they constantly have activities for the children from the time they open (9am) till the time they close (10pm). There was no room for boredom. The beach was very big and clean from seaweed which we were able to enjoy. Even my kids (who love the pool) said what nice beach the hotel had. There was lots to do in the hotel for families and adults too. At night there was no need to leave the hotel as there was a nightly show as well as live music band which had many people dancing. overall, we loved our family summer vacation and will definitely be coming back in the summer 2017.

Nice resort and great helpful staff. Food was terrible and limited in selection.

This hotel was not at all what we expected. I thought I was booking a 4 Star resort. I wouldn't even give it 2 stars. We were able to upgrade our room to the Grand Oasis, which was a slight step up, but we had to pay an additional $120. I would give the Grand Oasis maybe 3 stars.

Just recently returned from a week long stay at the Oasis Palm. I have to say I was surprised by the many negative reviews I read on various travel site. Is the hotel a little dated...yes but it only adds to the charm. My girlfriend and I loved the hotel, the staff was extremely helpful and even those that didnt speak full english were willing to help in anyway they could. There were several restaurants to choose from and the food was great. Excellent location away from the hustle of the main strip. Couldn't have asked for a better stay, will definetly stay again on a return trip to Mexico. Thank you so much Oasis!!!!!!

It was great and fun to stay there...i will recommend my friends and family for this hotel

Room options

Family Room (Up to 2 kids eat and stay free)

Full 2 | King 1 | Sleeps 4

Grand Plus Room (additional amenities, up to 2 kids eat and stay free)

Full 2 | King 1 | Sleeps 4

Guest reviews for Grand Oasis Palm All-Inclusive

Everyone (16) Couples (28) Family (60) Friends (17) Other (2)
4
Everyone

Very nice place to stay! Good food! Good service!

By , from CA on Aug 29, 2017

Review comment responded on Sep 6, 2017

Dear Sang, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

3

was expecting it better

Everyone

The elevators from the hotel get stuck all the time, leaves you having yo go up the stairs. Rooms are really not that clean, our rooms a.c. leaking water, took staff 3 phone calls of mine for it to finally not leak in the hall. Blow dryer in room never worked. Buffets always have the same food 7 days a week. Mexican restaurants Los Agaves food was great. Service is horrible waiters made mistake on our orders and service super slow. White Box restaurant was awesome food and staff. Overall would not go back to this hotel in Cancun, I will rather go to a different hotel in Cancun.

By , from Denver, Colorado on Aug 24, 2017

5

amazing vacations!!

Everyone

Thank you to all Grand Oasis Palm stuff for their excellent services and make our vacations a dream we will recommend to all friends.

By , from Omaha,NE on Aug 10, 2017

Review comment responded on Aug 21, 2017

Dear Ivis, Thank you for the kind words you have for our team. We are very glad to know you enjoyed your recent visit to the hotel. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Best regards

4

nice resort

Everyone

I have a good time with family very nice hotel the only complaint I have in the elevator too small

By , from aleman on Jul 2, 2017

Review comment responded on Jul 14, 2017

Dear Martin, Thanks for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you soon again. Kind regards,

5

all inclusive

Everyone

Nice hotel right on the beach. Great food. We will come back soon

By on Jul 1, 2017

Review comment responded on Aug 19, 2017

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. We are glad you enjoyed our gastronomic options, pool and beach areas. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Kind regards,

3

nice enough for the price.

Everyone

Pros: 1) Hotel is clean. Housekeeping does a great job cleaning the rooms. 2) Beds are comfortable. 3) Nice pools, and the beach is super calm so it's nice if you have little ones. 4) Staff is nice and helpful. One time we did not have reservations to Careyes but the manager was able to seat us. He even made us a special coffee that had anise, and cinnamon in it. 5) Location is great! 6) Shows are good. Really liked the Mariachi. Cons: 1) Only two elevators without air conditioner for the whole hotel! 2) Water smells bad! 3) Buffet breakfast is decent. I did not like the dinner buffet. Speciality restaurants are pretty good. 4) Mixed drinks were weak but since I mostly drink beer that was not a big deal. Despite the cons, we had a great time in this resort. My three kids ages 7, 8, and 10 did not want to leave.

By on Jun 7, 2017

4

close to the beach

Everyone

I really love it a familiar ambiental i would go back nice food nice staff friendly good hamburguers in the nigth time love it

By on May 14, 2017

Review comment responded on May 20, 2017

Dear Guest, It is a pleasure to know that you enjoyed our family oriented concept and our calm and relaxed environment. We are glad you enjoyed our activities and the variety of restaurants, since we work really hard to keep our guests entertained and make sure they have an amazing time with us. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Kind regards

3

hotel was nice and big. beach was very clean

Everyone

Food wasn't one of the greatest. We took grand plus but still food did not live up to our expectations. Snacks were not replenished enough.

By , from toronto canada on May 2, 2017

2

you get what you pay for.

Everyone

This hotel is on the cheaper side so you shouldn't expect A+ anything. With that being said, the rooms were nice, spacious and clean.

By , from orlando on Apr 27, 2017

5

beautiful hotel, lovely infinity pool, close to th

Everyone

It was an amazing experience. Would've loved to stay more days.

By , from Chester, New York on Apr 9, 2017