The restaurants are not good, good location and nice beach!!
The service was very bad. I am not recommending anyone to go there. I am understanding you get what you pay for but I think I rather pay a little more to get better service.
There is so much potential for this resort to be great. There’s just a large lack of ease of use for the customer and lack of communication. It took a few days to know what restaurants were open and when. We didn’t have hot water for half of our stay. The power was out for a day (not their fault) but there was no backup power, so many of the restaurants weren’t offering much during these times. We also had a tough time trying to get reservations to the restaurants that required it. We had to change our daily plans around to be available and stand in a 20 minute line to make a reservation, to then only get kicked out, because we didn’t have pants. We packed dress shorts and button down shirts for the tropical vacation. There were a couple restaurants that had some great food. The Whitebox is a must visit… daily!
It was clean, friendly employees, good service, food Beas good at certain dining area, my favorite place for lunch everyday was CoCoa, morning was the Coffee &Me, never happy with the breakfast place, loved the pool, everything else was amazing
Great
Inclusive definitely comes in handy. Lots of restaurants to chose from along with different bars. We loved our suite. It was an amazing first time experience. Will definitely be going back.
Nothing!!!
Beautiful.
GOP has very friendly staff, Cleaning staff very good Welcoming staff good Restaurant staff good Activities staff poor, rude and not welcoming Check in staff very slow Check out staff very good and fast The facility needs lots of reparations: lights not working, beach beds needs some work, bathroom doors needs locks, etc The amenities are limited and the schedule in the app for it does not match. Kayaking is open in the app at 9:00 am but in reality is available at 9:40 am. A la carte restaurants: the app does not mention the specific time and way to make reservations (4:00-5:00pm) neither said that there is limited group of people allowed. The reservation is only in person. Yesterday we arrived to the restaurant to make the reservation at 4:07 pm and all the reservations for the night were taken. We chose GOP because in the past we loved to stay in the Oasis Palm (next to) GOP has menu different options for breakfast , lunch and dinner. Also different bars and snack bars. The best place to have lunch is Las Palmas. We have dinner here twice and both were super great!! Flavor and quality!! La Hacienda and the white box had exactly the same food. No bad but not great. Sugestión for the amenities. Change the place for it. The mariachi night sounds great but lack of place to seat and enjoy of it. And the same with other great activities like live music and comedy. You have the bar open and the presentations are great but lack of place to stay siting.
Staff are not very helpful
Property was nice. Food was ok.
Location Nice looking Clean pools Nice employees Good food choices
Lobby has been remodeled rooms are not and the beds pillows and sheets always smelled dirty like used, honey or pee. I wouldn't always get new towels I had to call and ask for shampoo, new pillows, hand soap etc very frustrating and staff never apologized for inconvenience.
Nice beach area , close to a few dive shops and relatively easy to get to Cancun city center .
Oasis was so clean
Located in Zona Hotelera within a short walk of Langosta Beach, Grand Oasis Palm All Inclusive is within 2 miles (3 km) of other popular sights such as Playa Tortugas. This 221-room, 3.5-star property welcomes business and leisure travelers with a marina, a full-service spa, and 10 restaurants.
Enjoy dining at The White Box, one of 10 onsite restaurants. Get a pick-me-up at the coffee shop/café.
Grand Oasis Palm All Inclusive's 221 soundproofed rooms provide minibars, safes, and phones. Flat-screen TVs come with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Ironing boards are also standard.
Guests of Grand Oasis Palm All Inclusive have access to a marina, a full-service spa, and an outdoor pool. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this all-inclusive property include a children's pool, an outdoor tennis court, and free WiFi in public areas.
The restaurants are not good, good location and nice beach!!
The service was very bad. I am not recommending anyone to go there. I am understanding you get what you pay for but I think I rather pay a little more to get better service.
Dear Tony, It is a pleasure for us to read about your experience at our hotel. We sincerely apologize for the inconveniences that you had during your stay. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Respectfully,
There is so much potential for this resort to be great. There’s just a large lack of ease of use for the customer and lack of communication. It took a few days to know what restaurants were open and when. We didn’t have hot water for half of our stay. The power was out for a day (not their fault) but there was no backup power, so many of the restaurants weren’t offering much during these times. We also had a tough time trying to get reservations to the restaurants that required it. We had to change our daily plans around to be available and stand in a 20 minute line to make a reservation, to then only get kicked out, because we didn’t have pants. We packed dress shorts and button down shirts for the tropical vacation. There were a couple restaurants that had some great food. The Whitebox is a must visit… daily!
Dear Kyle, It is a pleasure for us to read about your experience at our hotel. We appreciate your sharing your experience and suggestions with us, rest assured that we will take your comments into account in order to provide our guests with an unbeatable experience. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Cordially,
It was clean, friendly employees, good service, food Beas good at certain dining area, my favorite place for lunch everyday was CoCoa, morning was the Coffee &Me, never happy with the breakfast place, loved the pool, everything else was amazing
Dear Guest, Allow us the opportunity to express sincere gratitude for the time invested to share your getaway whilst staying with us. We are delighted that you had an excellent experience with us and that you have been able to enjoy our great variety of restaurants, which have worldwide recognition, as well as, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We are pleased to know that you enjoyed your stay and we highly value that you recommend us, we are sure that your opinions will be taken by all the important travelers who use this platform. Cordially,
Great
Dear Guest, Firstly, please allow us to thank you for your preference for our hotel. It is a pleasure for us to know that you ejoyed your stay with us. We look forward to serving you again soon, please do not hesitate to contact us before your arrival in case we can assist you to make your next stay an unbeatable experience. Cordially,
Inclusive definitely comes in handy. Lots of restaurants to chose from along with different bars. We loved our suite. It was an amazing first time experience. Will definitely be going back.
Dear Karen, Firstly, please allow us to thank you for your preference for our hotel. We are glad to know that you enjoyed our facilities and we hope you had a good experience at our hotel. Please do not hesitate to contact us with any questions you may have for any further clarifications you may need. Cordially,
Nothing!!!
Dear Guest, Thank you for taking the time to share your experience. We regret that our hotel did not meet your expectations and we offer our sincere apologies for the service you received, it is not the type of service we are used to providing to our guests We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again in order to improve your experience in our resort and change your perception of us. Respectfully,
Beautiful.
GOP has very friendly staff, Cleaning staff very good Welcoming staff good Restaurant staff good Activities staff poor, rude and not welcoming Check in staff very slow Check out staff very good and fast The facility needs lots of reparations: lights not working, beach beds needs some work, bathroom doors needs locks, etc The amenities are limited and the schedule in the app for it does not match. Kayaking is open in the app at 9:00 am but in reality is available at 9:40 am. A la carte restaurants: the app does not mention the specific time and way to make reservations (4:00-5:00pm) neither said that there is limited group of people allowed. The reservation is only in person. Yesterday we arrived to the restaurant to make the reservation at 4:07 pm and all the reservations for the night were taken. We chose GOP because in the past we loved to stay in the Oasis Palm (next to) GOP has menu different options for breakfast , lunch and dinner. Also different bars and snack bars. The best place to have lunch is Las Palmas. We have dinner here twice and both were super great!! Flavor and quality!! La Hacienda and the white box had exactly the same food. No bad but not great. Sugestión for the amenities. Change the place for it. The mariachi night sounds great but lack of place to seat and enjoy of it. And the same with other great activities like live music and comedy. You have the bar open and the presentations are great but lack of place to stay siting.
Dear Guest, Allow us the opportunity to express sincere gratitude for the time invested to share your getaway whilst staying with us. It is a pleasure for us to know that our staff provided you an excellent service and we are happy to know that you could enjoy our wide variety of dining options in our specialty restaurants, which are recognized worldwide. On the other hand, we appreciate your suggestions regarding our restaurant reservation hours, we will certainly take them into account to improve day by day. We sincerely hope that this is not the last visit you pay us and we are at your service to make your next stay a memorable one. Best regards,
Staff are not very helpful
Dear Der, Allow us the opportunity to express sincere gratitude for the time invested to share your getaway whilst staying with us. Regarding the comments about restaurants, we have already talked to our food and beverage department, to enhance the procedures and provide better service, expecting to satisfy all of your needs. Likewise, we are happy to know that you enjoyed our location and beach area. We hope to have the opportunity to welcome you again to our hotel to change your perception of us. Cordially,