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Recent guest reviews

Very Friendly Staff and nice and clean area. Concierge service staff Danial was helpful. They gave good advice and arranged suitable activities for kids. I recommend this for Family friendly accommodation.

Perfection, I had a good time. The view is amazing. I have no words to explain how this property is the number one for me.

The resort has nice views, large one bedroom villa, very nice pools and beach, food OK by the pool. Didn't like the food in the evening: only one restaurant open, was indoor (!) and the food was nothing special: no ceviche, the only fish was salmon!. Poor selection of cocktails. Place was loud, used to be better 2 years ago. The other Westin in town has better restaurants!

Overall our stay was pretty good and most of the staff was very helpful. The main hiccup was around our check-in experience. The initial check-in took close to 30 minutes. We requested early check in since we were traveling with our baby. They weren't able to accommodate that, which is fine, but when we went back 3 hours later, at 5 o'clock (which is one hour after the normal check in time) they told us our room wasn't ready yet. For how much money we were spending on this room it felt a bit frustrating (and our crying, overtired baby made it feel more high pressure than usual) and maybe not worth the money.

Rude reception. No heat in room. Was not a hotel was a timeshare and was not told. Room so far from ocean it was Pool view but sold as ocean front. Rooms were old. The front entry faced a parking lot

Loved the stay. Nice room. Water was beautiful. I’ll be back.

Awesome pool and service

The property is amazing, everything is clean organized and the shopping center and many great restaurants are right across the street

You need to know that I am a seasoned traveler and this hotel property is in the top 5! Beautiful! Super safe! I found the cleaning measures to be spectacular. I saw the apocalyptic looking cleaning measures being taken place at night when everything closed. Please disregard negative reviews about the potential time share pitch. I said no and Irma respectful understood. As for no maid service; we were absolutely on board with this during a pandemic. I get it. Less exposure in the one area you can have your mask off and breath. Also less exposure for the men and women working hard to stay healthy and continue providing an experience for travelers. I packed a check on bag with cleaning supplies and made my own bed. You can do that or keep your spoiled a$$ at home during this pandemic... I digress. The food is good but of course limited. Same as the US. It’s still a pandemic folks. I haven’t seen a full menu or the same food quality in a year now but the hotel is still able to provide good food. My husband is a pizza connoisseur and swears by their brick oven pizza. As for the room; we had the 2 bdrm villa and it was insane! Very beautiful! And the TV channels were great for when we did watch the telli. We traveled with our boys and put them on one side and had the master suite side to ourselves when we felt like it😉

What a disappointment not to realize that we would be subjected to constant harassment during our week in paradise, so ravenous were the staff at the chance to present their timeshare deals. I would have understand 1 or 2 inquiries, but after insistent NO responses, to still be woken up by telephone in our room EVERY DAY by concierge calls asking whether we might reconsider a presentation was outlandish. Combined with the pool closure due to remodeling that we were assured would be complete before our arrival but was not, and I give this pretty picture a pass in real life. Not sure how many more Bonvoy family disappointments I will accept, they've fallen so far Westin's Starwood days. Oh, don't forget to add the $16 watered-down weak margaritas at the restaurant bar to the many reasons to avoid this property.

It has everything you need to cook a meal and wash your clothes

Beautiful property, occasionally great villa and activity facilities, but unfortunately at base this is little more than a glorified tike share racquet. Was called by the timeshare department EVERY morning despite telling them I wanted nothing to do with their presentations.

Family oriented felt very safe . I will return with my kids. Pools are.amazing

I was given EXCELLENT SERVICE, treated as if I was the most important person at the resort, how can life get any better.....

KM. 12.5 Blvd Kukulcan Cancun QROO

Hotel highlights

  • Steps from La Isla Shopping Mall
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera, The Westin Lagunamar Ocean Resort Villas & Spa, Cancun is next to La Isla Shopping Mall and Tequila Museum. This 580-room, 4-star resort welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 2 restaurants.


Dining

Enjoy dining at the resort's 2 onsite restaurants: Oceano specializes in local and international cuisine, and serves breakfast; dinner, or Viento offers relaxing ocean views. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include washers/dryers, balconies, and sofa beds.


Property features

Guests of The Westin Lagunamar Ocean Resort Villas & Spa, Cancun have access to a full-service spa, 4 outdoor pools, and a children's pool. You can put free valet parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include a 24-hour gym, 4 spa tubs, and outdoor tennis courts.

Room options

Studio, 1 Queen Bed with Sofa bed, Balcony, Ocean View

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Studio, 1 Queen Bed with Sofa bed, Balcony, Oceanfront

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Villa, 1 Bedroom, Balcony, Ocean View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Villa, 2 Bedrooms, Balcony, Oceanfront

2 Double Beds | Sleeps 8

Guest reviews for The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Everyone (30) Couples (8) Family (8)
5
Family Family with small children

Very Friendly Staff and nice and clean area. Concierge service staff Danial was helpful. They gave good advice and arranged suitable activities for kids. I recommend this for Family friendly accommodation.

By on Aug 30, 2022

Review comment responded on Aug 30, 2022

Thank you

5
Everyone

By on Aug 17, 2022

5
Everyone

By on Aug 12, 2022

5
Family

Perfection, I had a good time. The view is amazing. I have no words to explain how this property is the number one for me.

By on Aug 6, 2022

Review comment responded on Aug 8, 2022

Thank you.

4
Family

The resort has nice views, large one bedroom villa, very nice pools and beach, food OK by the pool. Didn't like the food in the evening: only one restaurant open, was indoor (!) and the food was nothing special: no ceviche, the only fish was salmon!. Poor selection of cocktails. Place was loud, used to be better 2 years ago. The other Westin in town has better restaurants!

By on Mar 8, 2022

Review comment responded on Mar 11, 2022

Thank you for your comments and feedback, we´ll address directly.

2
Family with small children

Overall our stay was pretty good and most of the staff was very helpful. The main hiccup was around our check-in experience. The initial check-in took close to 30 minutes. We requested early check in since we were traveling with our baby. They weren't able to accommodate that, which is fine, but when we went back 3 hours later, at 5 o'clock (which is one hour after the normal check in time) they told us our room wasn't ready yet. For how much money we were spending on this room it felt a bit frustrating (and our crying, overtired baby made it feel more high pressure than usual) and maybe not worth the money.

By on Feb 27, 2022

Review comment responded on Feb 28, 2022

Thank you for your feedback, we will address directly.

1
Partner Couples

Rude reception. No heat in room. Was not a hotel was a timeshare and was not told. Room so far from ocean it was Pool view but sold as ocean front. Rooms were old. The front entry faced a parking lot

By on Jan 19, 2022

Review comment responded on Jan 24, 2022

Dear Guest: Thank you for taking the time to write a review of our resort. It is very important to us your feedback for improvement every day. We hope to welcome you back near future! Sincerely, The Westin Lagunamar Management Team

5
Partner Couples

Loved the stay. Nice room. Water was beautiful. I’ll be back.

By on Jul 14, 2021

Review comment responded on Jul 15, 2021

Thank you.

5
Partner Couples

Awesome pool and service

By on Apr 24, 2021

Review comment responded on Apr 26, 2021

Thank you so much. We hope to welcome you many more times in the future.

5
Everyone

By on Apr 21, 2021

Review comment responded on May 4, 2021

Thank you so much for your review. We hope to welcome you back soon. Be well

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

KM. 12.5 Blvd Kukulcan, Cancun, QROO 77500
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