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Recent guest reviews

Loved the stay. Nice room. Water was beautiful. I’ll be back.

Awesome pool and service

The property is amazing, everything is clean organized and the shopping center and many great restaurants are right across the street

You need to know that I am a seasoned traveler and this hotel property is in the top 5! Beautiful! Super safe! I found the cleaning measures to be spectacular. I saw the apocalyptic looking cleaning measures being taken place at night when everything closed. Please disregard negative reviews about the potential time share pitch. I said no and Irma respectful understood. As for no maid service; we were absolutely on board with this during a pandemic. I get it. Less exposure in the one area you can have your mask off and breath. Also less exposure for the men and women working hard to stay healthy and continue providing an experience for travelers. I packed a check on bag with cleaning supplies and made my own bed. You can do that or keep your spoiled a$$ at home during this pandemic... I digress. The food is good but of course limited. Same as the US. It’s still a pandemic folks. I haven’t seen a full menu or the same food quality in a year now but the hotel is still able to provide good food. My husband is a pizza connoisseur and swears by their brick oven pizza. As for the room; we had the 2 bdrm villa and it was insane! Very beautiful! And the TV channels were great for when we did watch the telli. We traveled with our boys and put them on one side and had the master suite side to ourselves when we felt like it😉

What a disappointment not to realize that we would be subjected to constant harassment during our week in paradise, so ravenous were the staff at the chance to present their timeshare deals. I would have understand 1 or 2 inquiries, but after insistent NO responses, to still be woken up by telephone in our room EVERY DAY by concierge calls asking whether we might reconsider a presentation was outlandish. Combined with the pool closure due to remodeling that we were assured would be complete before our arrival but was not, and I give this pretty picture a pass in real life. Not sure how many more Bonvoy family disappointments I will accept, they've fallen so far Westin's Starwood days. Oh, don't forget to add the $16 watered-down weak margaritas at the restaurant bar to the many reasons to avoid this property.

It has everything you need to cook a meal and wash your clothes

Beautiful property, occasionally great villa and activity facilities, but unfortunately at base this is little more than a glorified tike share racquet. Was called by the timeshare department EVERY morning despite telling them I wanted nothing to do with their presentations.

Family oriented felt very safe . I will return with my kids. Pools are.amazing

I was given EXCELLENT SERVICE, treated as if I was the most important person at the resort, how can life get any better.....

The pools were amazing! The property was so clean and service amazing!

We were harrassed about the club presentation and it took almost an hour to settle it. At this time concierge reduced it from 90 to 30 mins. But we spent over an hour just under siege just talking about not wanting to do any new payment membership because presentation is too long. Later I requested the hotel to extend stay for the 2 hours or more we missed and front desk gave only 1 hour. Less time to enjoy the hotel!

It was a beautiful resort ..I am a smoker however and they do not let you even smoke on your own balcony

Very friendly and helpful staff! Also the location was perfect for our first time visiting Cancun! Will definitely be back!

KM. 12.5 Blvd Kukulcan Cancun QROO

Hotel highlights

  • Steps from La Isla Shopping Mall
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera, The Westin Lagunamar Ocean Resort Villas & Spa, Cancun is adjacent to La Isla Shopping Mall and within a mile (2 km) of other popular sights like Chac Mool Beach. This 580-room, 4-star resort welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 2 restaurants.


Dining

Enjoy dining at the resort's 2 onsite restaurants: Oceano specializes in Mexican cuisine and serves breakfast, lunch, and dinner; Viento offers relaxing ocean views. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun's 580 rooms provide washers/dryers, balconies, and sofa beds. Guests can expect free WiFi and LCD TVs with cable channels and DVD players. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Refrigerators, microwaves, and stovetops are also standard.


Property features

Guests of The Westin Lagunamar Ocean Resort Villas & Spa, Cancun have access to a full-service spa, 4 outdoor pools, and a children's pool. You can put free valet parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include a 24-hour gym, 4 spa tubs, and outdoor tennis courts.

Room options

Villa, 2 Bedrooms, Balcony, Ocean View (SW-M)

2 Double Beds | Sleeps 8

Villa, 1 Bedroom, Non Smoking, Ocean View

1 King Bed | Sleeps 4

Studio, 1 Queen Bed, Balcony, Ocean View

1 Queen Bed | Sleeps 4

Villa, 2 Bedrooms, Balcony, Oceanfront (SW-M)

2 Double Beds | Sleeps 8

Guest reviews for The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Everyone (32) Couples (8) Family (5) Friends (1)
5
Partner Couples

Loved the stay. Nice room. Water was beautiful. I’ll be back.

By on Jul 14, 2021

Review comment responded on Jul 15, 2021

Thank you.

5
Partner Couples

Awesome pool and service

By on Apr 24, 2021

Review comment responded on Apr 26, 2021

Thank you so much. We hope to welcome you many more times in the future.

5
Everyone

By on Apr 21, 2021

Review comment responded on May 4, 2021

Thank you so much for your review. We hope to welcome you back soon. Be well

5
Family with small children

The property is amazing, everything is clean organized and the shopping center and many great restaurants are right across the street

By on Apr 1, 2021

Review comment responded on Apr 6, 2021

We really appreciate your nice comments, thank you for taking the time to post this. At Westin Lagunamar it is our priority to meet our guest’s expectations and to give you the best Westin Experience every time you stay with us. We look forward to hosting you again in a near future.

5
Family

You need to know that I am a seasoned traveler and this hotel property is in the top 5! Beautiful! Super safe! I found the cleaning measures to be spectacular. I saw the apocalyptic looking cleaning measures being taken place at night when everything closed. Please disregard negative reviews about the potential time share pitch. I said no and Irma respectful understood. As for no maid service; we were absolutely on board with this during a pandemic. I get it. Less exposure in the one area you can have your mask off and breath. Also less exposure for the men and women working hard to stay healthy and continue providing an experience for travelers. I packed a check on bag with cleaning supplies and made my own bed. You can do that or keep your spoiled a$$ at home during this pandemic... I digress. The food is good but of course limited. Same as the US. It’s still a pandemic folks. I haven’t seen a full menu or the same food quality in a year now but the hotel is still able to provide good food. My husband is a pizza connoisseur and swears by their brick oven pizza. As for the room; we had the 2 bdrm villa and it was insane! Very beautiful! And the TV channels were great for when we did watch the telli. We traveled with our boys and put them on one side and had the master suite side to ourselves when we felt like it😉

By on Mar 19, 2021

Review comment responded on Mar 23, 2021

Dear Guest: We really appreciate your nice comments, thank you for taking the time to post this. At Westin Lagunamar it is our priority to meet our guest’s expectations and to give you the best Westin Experience every time you stay with us. We look forward to hosting you again in a near future.

2
Partner Couples Friends

What a disappointment not to realize that we would be subjected to constant harassment during our week in paradise, so ravenous were the staff at the chance to present their timeshare deals. I would have understand 1 or 2 inquiries, but after insistent NO responses, to still be woken up by telephone in our room EVERY DAY by concierge calls asking whether we might reconsider a presentation was outlandish. Combined with the pool closure due to remodeling that we were assured would be complete before our arrival but was not, and I give this pretty picture a pass in real life. Not sure how many more Bonvoy family disappointments I will accept, they've fallen so far Westin's Starwood days. Oh, don't forget to add the $16 watered-down weak margaritas at the restaurant bar to the many reasons to avoid this property.

By on Mar 10, 2021

Review comment responded on Mar 16, 2021

We thank you for taking the time to post a review of your stay. Often times without this type of feedback it is hard to know our opportunity areas, we will pass these comments to the corresponding teams in order to start making changes. We hope you have the opportunity to come back to our resort so you can experience our enhacments

5
Family

It has everything you need to cook a meal and wash your clothes

By on Mar 8, 2021

Review comment responded on Mar 8, 2021

Thank you so much!

2
Partner Couples Business Business

Beautiful property, occasionally great villa and activity facilities, but unfortunately at base this is little more than a glorified tike share racquet. Was called by the timeshare department EVERY morning despite telling them I wanted nothing to do with their presentations.

By on Mar 7, 2021

Review comment responded on Mar 8, 2021

We are very sorry to hear this feedback, we have passed along these comments to our sales team. Thank you so much for taking the time to share your experience. We hope you have the opportunity to stay with us again so you can experience our enhancements. Be well.

5
Partner Couples

Family oriented felt very safe . I will return with my kids. Pools are.amazing

By on Mar 1, 2021

Review comment responded on Mar 6, 2021

Thank you so much for your review, we hope to welcome you many more times in the future. Be well.

2
Everyone

By on Feb 27, 2021

Review comment responded on Mar 9, 2021

Thank you for your feedback.

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

KM. 12.5 Blvd Kukulcan, Cancun, QROO 77500
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