Altitude at Krystal Grand Cancun - All inclusive

Luxury property on the beach, with 4 outdoor pools

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Explore the area

Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

Place, Gaviota Azul Beach
‪1 min walk‬
Place, Cancun Convention Center
‪8 min walk‬
Place, Hotel Zone Beaches
‪9 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪33 min drive‬

Room options

Altitude Suite Double

Very good

548 sq ft
City view
Sleeps 4
2 Double Beds OR 1 King Bed

Altitude Corner Suite Partial View

Good

603 sq ft
Partial ocean view
Sleeps 2
1 King Bed

Altitude Suite Ocean Front

Wonderful

548 sq ft
Ocean view
Sleeps 2
1 King Bed

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

Wonderful

603 sq ft
Ocean view
Sleeps 2
1 King Bed

Altitude Master Suite

Exceptional

1055 sq ft
Ocean view
Sleeps 2
1 King Bed

Room Standard

473 sq ft
Sleeps 2

Suite Standard with Sea View

548 sq ft
Sleeps 2

Suite Standard with Ocean View

548 sq ft
Sleeps 2

Suite Master with Ocean View

548 sq ft
Sleeps 4

Suite Standard with Ocean View

548 sq ft
Sleeps 2

Room Standard with Street View

473 sq ft
Sleeps 4

About the neighborhood

Cancun

Located in Zona Hotelera, Altitude at Krystal Grand Cancun - All inclusive is adjacent to Gaviota Azul Beach and within a 5-minute walk of other popular sights like Cancun Convention Center. This 100-room, 4.5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 8 restaurants.

What's nearby

Gaviota Azul Beach - 1 min walk - 0.0 miles
Cancun Convention Center - 8 min walk - 0.5 miles
Forum Beach - 9 min walk - 0.5 miles
Chac Mool Beach - 17 min walk - 1.0 mile
Hotel Zone Beaches - 9 min drive - 3.1 miles

Getting around

Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

‪Lobby Bar - ‬2 min walk
‪Vips - ‬4 min walk
‪Tradewinds - ‬2 min walk
‪Mediterraneo - ‬2 min walk
‪El Mercado - ‬2 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Luxury property on the beach, with 4 outdoor pools

Guests of Altitude at Krystal Grand Cancun - All inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. If you decide to drive, there's free valet parking. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, a steam room, and free WiFi in public areas.

Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other standard amenities include balconies, minibars, and espresso makers.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Beach House Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Similar properties

4 outdoor pools, pool umbrellas, sun loungers

On private beach
Pool
Hot Tub
All inclusive

$261 nightly

Oct 30 - Oct 31

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered valet parking on site

Food and drink

Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
6 bars/lounges
8 restaurants
A coffee shop/cafe
A poolside bar
Snack bar/deli

Restaurants on site

Altitude Lounge
Ayami
Le Délice
Risotto
Take a Bite

Things to do

4 outdoor pools
Arcade/game room
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Playground
Steam room
Yoga classes

Family friendly

4 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Laundry facilities
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business center
Meeting rooms

Outdoors

Garden
On the beach
Picnic area
Pool loungers
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hydrotherapy
Manicures/pedicures
Massage
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Handrails in stairways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Banquet hall
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Pillow menu

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

Flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Espresso maker
Free bottled water
Minibar
Room service

Air conditioning
Connecting rooms available
Desk
Electrical adapters
Free local calls
Iron/ironing board
Mobile key entry
Phone
Safe
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive

Altitude Krystal Grand Punta All Inclusive

Altitu Krystal Punta Inclusiv

Frequently asked questions

Will I find all-inclusive rate plans at Altitude at Krystal Grand Cancun - All inclusive?

Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Altitude at Krystal Grand Cancun - All inclusive on Oct 5, 2025 start from $319.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Altitude at Krystal Grand Cancun - All inclusive?

Altitude at Krystal Grand Cancun - All inclusive provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

What's there to see within easy reach of Altitude at Krystal Grand Cancun - All inclusive?

This property is situated in Zona Hotelera, just steps from Gaviota Azul Beach, and within a 10-minute walk of Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Will I be able to park at Altitude at Krystal Grand Cancun - All inclusive?

Yes, uncovered valet parking is offered for free at the all-inclusive property.

Is a spa located at Altitude at Krystal Grand Cancun - All inclusive?

Beach House Spa is the property's spa and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Altitude at Krystal Grand Cancun - All inclusive have a casino at the property?

No, Altitude at Krystal Grand Cancun - All inclusive doesn't have a casino.

Will I find an indoor pool at Altitude at Krystal Grand Cancun - All inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at Altitude at Krystal Grand Cancun - All inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 4 outdoor pools, a poolside bar, and 8 restaurants.

Are there hot tubs at Altitude at Krystal Grand Cancun - All inclusive?

No, but guests can enjoy a steam room at this all-inclusive property.

Does Altitude at Krystal Grand Cancun - All inclusive feature a restaurant that includes a breakfast menu?

Yes, Altitude at Krystal Grand Cancun - All inclusive has 8 restaurants, and serves free cooked-to-order breakfasts each morning.

Does Altitude at Krystal Grand Cancun - All inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Altitude at Krystal Grand Cancun - All inclusive.

Are there connecting rooms at Altitude at Krystal Grand Cancun - All inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

What is the closest airport to Altitude at Krystal Grand Cancun - All inclusive?

The closest major airport to Altitude at Krystal Grand Cancun - All inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (24 minutes by car).

Can I book a room with a balcony at Altitude at Krystal Grand Cancun - All inclusive?

Yes, every guestroom at Altitude at Krystal Grand Cancun - All inclusive comes with a balcony with some featuring ocean or city views.

Does Altitude at Krystal Grand Cancun - All inclusive offer wedding services?

There are wedding services available at Altitude at Krystal Grand Cancun - All inclusive if that's in your vacation plans.

Altitude at Krystal Grand Cancun - All inclusive Reviews

8.2

Very Good

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

2/10 Terrible

Shanties

Traveled with family

Aug 10, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .

Stayed 3 nights in Aug 2025

2/10 Terrible

Yvelle

Traveled with family

Aug 10, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

My family had a terrible experience with the hotel management we brought to the attention of two management officials Jenar and a female manager and they played down the fact that my niece observed roaches in the buffet. Jenar attitude was poor and the female manager attempted to offer my sister who treated the entire family to vacation a 25 minute massage for compensation. When my sister arrived to the massage the female manger she spoke to in the hotel lobby was waiting there with a document for my sister to sign stating she wouldn’t leave a review if she took the massage it was actually completely unbelievable. She didn’t sign the form she instead paid full price for a massage and notified their corporate. Don’t stay here .

Stayed 4 nights in Aug 2025

6/10 Okay

Yezenia

Jul 2, 2025

Stayed here a couple nights, the prices for 2 nights was a little over $1200, which in my opinion should get me a decent place, but the hotel was okay. The staff was okay, there were some that were really nice and helpful, others with funky personalities. The food

Stayed 2 nights in Jun 2025

10/10 Excellent

Aleida

Jul 1, 2025

Stayed 4 nights in Jun 2025

8/10 Good

Monica

Jun 30, 2025

Stayed 3 nights in Jun 2025

2/10 Terrible

Melissa

Jun 26, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jun 2025

10/10 Excellent

Carlos

Jun 25, 2025

Stayed 2 nights in Jun 2025

10/10 Excellent

Lamar

Jun 23, 2025

Stayed 3 nights in May 2025

6/10 Okay

Eona

Jun 23, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 4 nights in Jun 2025

10/10 Excellent

Emily, Wesley Chapel

Traveled with partner

Jun 18, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beyond exceptional service by all staff! Highly recommend this place and such a beautiful stay!

Stayed 4 nights in Jun 2025

10/10 Excellent

carols

Traveled with partner

Jun 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The hotel is really nice luxurious the staff all them where really nice the hotel has lots of activities everyday I highly recommend this 10 star for me

Stayed 10 nights in Jun 2025

10/10 Excellent

Sheldon

Jun 16, 2025

Stayed 5 nights in Jun 2025

6/10 Okay

Glizandra

Traveled with partner

Jun 11, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities

Este hotel nos salvo la vida despues de una mala experiencia en el hotel del lado de la misma cadena (krystal cancun) yo si le aŉadiria mas opciones al buffet y a las bebidas alcoholicas...despues de las 11pm no hay nada q hacer y solo roomservice disponible, la atencion muy buena,limpio y el area de playa y piscina muy buena,micho sonido en ls habitaciones es lo malo y el aire acondicio ado muy pobre

Stayed 2 nights in Jun 2025

8/10 Good

SAUL

Traveled with family and small children, Traveled with family

Jun 11, 2025

Liked: Cleanliness, property conditions & facilities

Great location and great service.

Stayed 6 nights in Jun 2025

10/10 Excellent

Ali F

Jun 10, 2025

Stayed 5 nights in Jun 2025

8/10 Good

Chih-Huei

Jun 5, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 4 nights in May 2025

10/10 Excellent

Victor

Jun 2, 2025

10/10 Excellent

Jesus

Traveled with partner, Traveled with family

May 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We found us a new place to come back again!!!!

Stayed 7 nights in May 2025

10/10 Excellent

Donovan

May 18, 2025

Stayed 3 nights in May 2025

8/10 Good

judith

May 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Yahir makes the best drinks! Overall it was clean and rooms were nice. The swim up bar drinks were not good. Food was decent.

Stayed 4 nights in May 2025

10/10 Excellent

Robert

May 11, 2025

Stayed 6 nights in May 2025

6/10 Okay

Terrance

Traveled with partner

May 8, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

We had the beach view suite the view was amazing the drinks were watered down we had to walk to 7 eleven to buy our drinks the food was ok the wait staff had they good days and bad defiantly not enough staff

Stayed 4 nights in May 2025

8/10 Good

Oscar

May 5, 2025

Stayed 4 nights in May 2025

10/10 Excellent

Oliver

Traveled with partner

May 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay was great. From the minute we walked in everyone was nice and helpful. Janer was our concierge and was helpful throughout our stay. He booked our dinner reservations and let us know what activities were taking place. Dining was great and the beach was clean. Will definitely be going back!

Stayed 3 nights in May 2025