Altitude at Krystal Grand Cancun - All inclusive

Property class: 4.5

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

A resort with a large central pool, multiple smaller pools, and a beach area with palm trees.
A hotel room with a large bed, a desk, a chair, and a TV. There is a balcony with a view of the ocean.
A balcony with a view of the ocean and beach.
A balcony with a view of a beach and ocean, a hot tub, and a seating area with chairs.
A modern bathroom with a large bathtub, a vanity, and a seating area with a view of the ocean.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

Altitude Suite Double

8.4 out of 10
Very good
(33 reviews)
  • City view
  • 548 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Altitude Corner Suite Partial View

7.4 out of 10
Good
(6 reviews)
  • Partial ocean view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Altitude Suite Ocean Front

8.8 out of 10
Excellent
(62 reviews)
  • Ocean view
  • 548 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Altitude Corner Suite Ocean Front

9.2 out of 10
Wonderful
(19 reviews)
  • Ocean view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, Altitude at Krystal Grand Cancun - All inclusive is adjacent to Gaviota Azul Beach and within a 5-minute walk of other popular sights like Cancun Convention Center.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Plaza Caracol Mall - 9 min walk - 0.5 miles
  • Forum Beach - 9 min walk - 0.5 miles
  • Caracol Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Mandala - ‬5 min walk
  • ‪Hooters - ‬5 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪Vips - ‬4 min walk
  • ‪La Bastille - ‬2 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Guests of Altitude at Krystal Grand Cancun - All inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a gym, free WiFi in public areas, and a free kid's club.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, minibars, and espresso makers.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Restaurants on site

  • Ayami
  • Le Délice
  • Restaurante O (Buffet)
  • Risotto
  • The Grill

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

Will I find all-inclusive rate plans at Altitude at Krystal Grand Cancun - All inclusive?

Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities.

How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive?

As of Oct 19, 2026, prices found for a 1-night stay for 2 adults at Altitude at Krystal Grand Cancun - All inclusive on Oct 20, 2026 start from $305, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Altitude at Krystal Grand Cancun - All inclusive?

Altitude at Krystal Grand Cancun - All inclusive provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

Is a spa located at Altitude at Krystal Grand Cancun - All inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, aromatherapy, body treatments, and mani/pedis.

Does Altitude at Krystal Grand Cancun - All inclusive have a casino at the property?

No, Altitude at Krystal Grand Cancun - All inclusive doesn't have a casino.

Does Altitude at Krystal Grand Cancun - All inclusive feature a restaurant that includes a breakfast menu?

Yes, Altitude at Krystal Grand Cancun - All inclusive has 8 restaurants, and serves breakfast for a surcharge.

Does Altitude at Krystal Grand Cancun - All inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Altitude at Krystal Grand Cancun - All inclusive.

What is the closest airport to Altitude at Krystal Grand Cancun - All inclusive?

The closest major airport to Altitude at Krystal Grand Cancun - All inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (24 minutes by car).

Does Altitude at Krystal Grand Cancun - All inclusive offer wedding services?

There are wedding services available at Altitude at Krystal Grand Cancun - All inclusive if that's in your vacation plans.

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 497 out of 941 reviews
Rating 8 - Good. 193 out of 941 reviews
Rating 6 - Okay. 106 out of 941 reviews
Rating 4 - Poor. 66 out of 941 reviews
Rating 2 - Terrible. 79 out of 941 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christian the bartender was amazing
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our trip and would recommend! Very clean, staff is helpful and the food was good. Hibachi restaurant was excellent! The beach was also great with plenty of chairs. Thank you for a great vacation!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with beautiful views. Staff was very nice, very clean resort! Good food at all restaurants.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really good brother very good beach very good food. Everything is very good.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay. Pools close pretty early, but other than that everybody was super helpful and kind.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and staff were all super helpful. The room was clean and the property amenities were very nice.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was very clean friendly staff great food
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice view, nice staff
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Amazing staff and fantastic beach!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😁
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and nice stuff poor entertainment
Stayed 9 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say this was a great overall trip. I really loved the resort and all the restaurants that were in the resort. Everyone was so kind and polite and helped a lot with any questions and concerns that I had. The only very small issue I had was with the AC in my room, not working efficiently, but towards the end of the trip, it actually began working so overall I really can’t complain. I really loved the experience.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 6 nights in Mar 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities
Room service is not 24 hours as we were initially told when booking and we signed up for the rewards program but for everything we asked for we were told no that’s it’s not available. We were celebrating a 50th birthday and 25th anniversary and spent well over 20k to stay here with our family. Only plus about this hotel is that the Beach is very nice.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
The staff was very friendly. The amenities were great and the food was amazing.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean property and great location for calm beach
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Good for families. Hotel was kept clean and staff for the most part were genuinely hospitable. It's not a super big resort compared to the other ones available in Cancun but definitely a nice and clean resort where you can relax and have a good time with family
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and beautiful hotel and property
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and it was in the perfect location
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous and always available to help as quickly as they could. The food was amazing! The room was spotless, and the bed was so comfortable. We can’t wait to go back!
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This is my 2nd. Time at this hotel, and it won't be my last. Everything was great.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service! Very clean, beautiful surroundings
Stayed 5 nights in Feb 2026