Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

Enjoy the ocean views from this balcony with a clear view of the beach and seating area.
Relax on the beachside deck with a comfortable sofa and ottoman, surrounded by lush greenery and ocean views.
Enjoy breathtaking ocean views from the comfort of a spacious bed.
Relax in a stylish living room with a sofa, chairs, and potted plants.
Relax by the resort's inviting pool, surrounded by lounge chairs and umbrellas, with a hot tub section and stunning views.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa

Explore the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪8 min walk‬
  • Hotel Zone Beaches
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

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Room options

Altitude Corner Suite Ocean Front

9.0 out of 10
Wonderful
(18 reviews)
  • 603 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Altitude Suite Ocean Front

9.0 out of 10
Wonderful
(50 reviews)
  • 548 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Altitude Corner Suite Partial View

7.0 out of 10
Good
(4 reviews)
  • 603 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Altitude Suite Double

8.4 out of 10
Very good
(29 reviews)
  • 548 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 1055 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Room Standard

  • Sleeps 2
  • 1 King Bed(s)

Room Standard With Street View

  • Sleeps 4
  • 2 Full Bed(s)

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

Suite Master With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

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About this property

Altitude at Krystal Grand Cancun - All inclusive

Luxury property on the beach, with 4 outdoor pools
Guests of Altitude at Krystal Grand Cancun - All inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. If you decide to drive, there's free valet parking. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a gym, a steam room, and free WiFi in public areas.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other standard amenities include balconies, minibars, and espresso makers.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Beach House Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

Will I find all-inclusive rate plans at Altitude at Krystal Grand Cancun - All inclusive?

Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive resort and rates come with all meals.

Is free cancellation available at Altitude at Krystal Grand Cancun - All inclusive?

Altitude at Krystal Grand Cancun - All inclusive provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

What's there to see within easy reach of Altitude at Krystal Grand Cancun - All inclusive?

This property is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Hotel Zone Beaches, and within a short walk of Forum Beach. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Is there parking available at Altitude at Krystal Grand Cancun - All inclusive?

Yes, uncovered valet parking is offered for free at the all-inclusive property.

Is a spa located at Altitude at Krystal Grand Cancun - All inclusive?

Beach House Spa is the property's spa and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Altitude at Krystal Grand Cancun - All inclusive have a casino at the property?

No, Altitude at Krystal Grand Cancun - All inclusive doesn't have a casino.

Will I find an indoor pool at Altitude at Krystal Grand Cancun - All inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

What do couples enjoy most about Altitude at Krystal Grand Cancun - All inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 4 outdoor pools, a poolside bar, and 4 restaurants.

Does Altitude at Krystal Grand Cancun - All inclusive have a hot tub?

No, but guests can enjoy a steam room at this all-inclusive property.

Does Altitude at Krystal Grand Cancun - All inclusive feature a restaurant that includes a breakfast menu?

Yes, Altitude at Krystal Grand Cancun - All inclusive has 4 restaurants, and serves free cooked-to-order breakfasts each morning.

Does Altitude at Krystal Grand Cancun - All inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Altitude at Krystal Grand Cancun - All inclusive.

Are there connecting rooms at Altitude at Krystal Grand Cancun - All inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

What is the closest airport to Altitude at Krystal Grand Cancun - All inclusive?

The closest major airport to Altitude at Krystal Grand Cancun - All inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (24 minutes by car).

Can I book a room with a balcony at Altitude at Krystal Grand Cancun - All inclusive?

Yes, every guestroom at Altitude at Krystal Grand Cancun - All inclusive comes with a balcony with some featuring ocean or city views.

Does Altitude at Krystal Grand Cancun - All inclusive offer wedding services?

There are wedding services available at Altitude at Krystal Grand Cancun - All inclusive if that's in your vacation plans.

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 379 out of 724 reviews
Rating 8 - Good. 150 out of 724 reviews
Rating 6 - Okay. 84 out of 724 reviews
Rating 4 - Poor. 51 out of 724 reviews
Rating 2 - Terrible. 60 out of 724 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emily, Wesley Chapel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beyond exceptional service by all staff! Highly recommend this place and such a beautiful stay!
Stayed 4 nights in Jun 2025

4/10 Poor

chris

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean and nice place. Food and drink were not good at all. Selections were awful. Drinks were terrible.
Stayed 4 nights in Apr 2025

8/10 Good

Aubrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and buffet food was decent. What I did not like was that DJ music goes on until midnight, or later. Rooms need soundproofing. Even on the 10th floor of the altitude tower, you can hear the music bumping all day and night. Sleep was next to impossible and I don't feel rested. The wind is very strong and whips around like crazy on the balcony. The divider to the next room was broken and hit constantly against the balcony. The sliding doors were difficult to keep closed and every time you open them, a strange noise whistled in, as though an alarm were going off.
Stayed 7 nights in Mar 2025

8/10 Good

Maurice

Liked: Cleanliness
Stayed 5 nights in Apr 2025

10/10 Excellent

Richard Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and venue is amazing definitely my go to resort for Cancun
Stayed 3 nights in Apr 2025

6/10 Okay

Dionne

Traveled with family
Disliked: Staff & service
Would not be staying here again. Outside of the staff at the Altitude the service was very poor, management needs to pay more attention in the customer service department. The staff were not very friendly and not very helpful. Also they seem to be very short staffed. One time we went to dinner for the Mayan show night and we are still waiting for someone to come and take our drinks order, no one attended to us. Another dinner, the Mexican show, my husband had to go and find some to ask them for cutlery so we can eat our food. I have stayed in other hotels in Cancun and this is the worst.

4/10 Poor

Dionne

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Great location as everything is in walking distance. Breakfast was decent but we got tired of the same rotation as we were there for 7 nights. The rooms are really small but that’s expected when staying in the city. Overall we would stay again.
Stayed 5 nights in Mar 2025

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spring Break Getaway

This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
Stayed 5 nights in Mar 2025

2/10 Terrible

Goong Mo

Stayed 5 nights in Mar 2025

10/10 Excellent

Andreea Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in Cancun. The hotel staff was nice, friendly and helpful. Thank you Janer for helping us with all requests and questions we had. Thank you to the whole team at the Spa: great services! The food was also very good and the waiters very attentive. The whole property is very clean and comfortable.
Stayed 6 nights in Mar 2025

8/10 Good

Trina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool and beach but the drinks were low Quality liquor
Stayed 7 nights in Mar 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Janer and Ivan were wonderful during checkin!
Stayed 2 nights in Mar 2025

8/10 Good

Amanda, Oshkosh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Crystal-Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my best frienf stayed at the Altitude of Krystal Grand Cancun. Our stay was amazing and relaxing. The room was gorgeous and taken care of each day. The staff was incredibly kind and always helpful. Room service attendees were really on top and the best way we started our day. From the view, to the private beach. We were able to just relax.
Stayed 5 nights in Mar 2025

10/10 Excellent

Thomas

Excellent
Stayed 1 night in Mar 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our Cancun getaway to Altitude Krystal Grand, all-inclusive. Our concierge Janer provided excellent service
Stayed 8 nights in Mar 2025

10/10 Excellent

Joanna Nayeli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time, the staff was reallly nice and helpful to us, Janer was very helpful with our reservations and Jahir the bartender was super friendly with us. Food was amazing and the ocean view was beautiful! Would definitely stay here again!
Stayed 5 nights in Mar 2025

10/10 Excellent

Rene Van

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Krystal Grand Altitude. The rooms are well equipped and spotlessly clean. The staff is attentive and very friendly. This all inclusive resort has several restaurants and there is food options for everybody to enjoy. There is also a Starbucks that is included. What a nice addition! The gold sandy beach by the hotel is excellent. No rocks anywhere to be found. We just had an excellent and very relaxing vacation. Thank you Krystal Grand Altitude!!
Stayed 5 nights in Mar 2025

8/10 Good

Eduard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly and helpfull staff.
Stayed 5 nights in Mar 2025

8/10 Good

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

tonza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the Altitude tower from 3/13-3/19. It was definitely a wonderful stay . I had a personal concierge Janar and he was great ! He made all my reservations for the restaurants on the property and even offered to help if I needed anything off the resort. My only issue was with Jason from the Red Fish seafood restaurant. He was very rude, my fiancée and I tried to get his attention to order drinks on several occasions and he ignored us . When I finally got his attention he yelled out I AM NOT YOUR WAITER and walked off . I immediately went upstairs to complain. Its was definitely giving racism!!! Mind you tbere were exactly 3 other couples sitting in the restaurant at that moment! JASON was very rude ans unprofessional! Besides my issue with Jason my stay was great !

10/10 Excellent

tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay . Staff and services was wonderful. Would stay here again
Stayed 3 nights in Mar 2025

10/10 Excellent

Janeiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! I had a blast celebrating my birthday! The staff is very friendly and welcoming. I would recommend this resort to anyone whether it’s for a family trip, couples trip or even a solo trip! I will return in the future!
Stayed 5 nights in Mar 2025

10/10 Excellent

Alyzza merae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 days and absolutely loved the property every single staff member was so kind and helpful. The view from the room was incredible. 0 complaints about our stay !
Stayed 4 nights in Mar 2025