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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor swimming pools

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Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing
BBQ/picnic area
Front of property - evening/night
4 restaurants, Italian cuisine
4 outdoor pools, sun loungers

Reviews

8.2

Very good

Popular amenities

  • Bar
    BarBar
  • Pool
    PoolPool
  • Breakfast included
    Breakfast includedBreakfast included
  • All inclusive
    All inclusiveAll inclusive
  • Spa
    SpaSpa
  • Room service
    Room serviceRoom service

Explore the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Popular LocationGaviota Azul Beach1 min walk
  • Popular LocationCancun Convention Center5 min walk
  • Popular LocationForum Beach6 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

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Krystal Grand Cancun All Inclusive
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The price is $249
per night
$306 total
includes taxes & fees
Aug 10 - Aug 11
Krystal Grand Cancun All Inclusive

About the neighborhood

Cancun

Located in Zona Hotelera, Altitude at Krystal Grand Cancun - All inclusive is adjacent to Gaviota Azul Beach and within a 5-minute walk of other popular sights like Cancun Convention Center. This 100-room, 4.5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 4 restaurants.

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 5 min walk
  • Forum Beach - 6 min walk
  • La Isla Shopping Mall - 5 min drive
  • Hotel Zone Beaches - 13 min drive

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 24-min drive, 14.8 mi/23.8 km.

Restaurants

  • ‪Mandala - ‬5 min walk
  • ‪Hooters - ‬5 min walk
  • ‪Krystal Cancún - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Luxury property on the beach, with 4 outdoor swimming pools
Guests of Altitude at Krystal Grand Cancun - All inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. If you decide to drive, there's free valet parking. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this all-inclusive property include a gym, a steam room, and free WiFi in public areas.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other standard amenities include balconies, minibars, and espresso makers.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

BEACH HOUSE SPA has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Risotto
  • Take a Bite
  • Terraza El Mortero
  • The Beach Bar and Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

Is free cancellation available at Altitude at Krystal Grand Cancun - All inclusive?

Altitude at Krystal Grand Cancun - All inclusive provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Altitude at Krystal Grand Cancun - All inclusive on Aug 20, 2024 start from $324.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Altitude at Krystal Grand Cancun - All inclusive?

This property is situated in Zona Hotelera within a 10-minute walk of Gaviota Azul Beach and Forum Beach. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Is parking available on site at Altitude at Krystal Grand Cancun - All inclusive?

Yes, uncovered valet parking is offered for free at the all-inclusive property.

Is a spa located at Altitude at Krystal Grand Cancun - All inclusive?

BEACH HOUSE SPA is the property's spa and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Altitude at Krystal Grand Cancun - All inclusive have a casino at the property?

No, Altitude at Krystal Grand Cancun - All inclusive doesn't have a casino.

Will I find an indoor pool at Altitude at Krystal Grand Cancun - All inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Altitude at Krystal Grand Cancun - All inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 4 outdoor pools, a poolside bar, and 4 restaurants.

Are there hot tubs at Altitude at Krystal Grand Cancun - All inclusive?

No, but guests can enjoy a steam room at this all-inclusive property.

Does Altitude at Krystal Grand Cancun - All inclusive feature a restaurant that includes a breakfast menu?

Yes, Altitude at Krystal Grand Cancun - All inclusive has 4 restaurants, and serves free cooked-to-order breakfasts each morning.

Does Altitude at Krystal Grand Cancun - All inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Altitude at Krystal Grand Cancun - All inclusive.

Does Altitude at Krystal Grand Cancun - All inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

What is the closest airport to Altitude at Krystal Grand Cancun - All inclusive?

The closest major airport to Altitude at Krystal Grand Cancun - All inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (24 minutes by car).

Are there rooms with balconies at Altitude at Krystal Grand Cancun - All inclusive?

Yes, every guestroom at Altitude at Krystal Grand Cancun - All inclusive comes with a balcony with some featuring ocean or city views.

Does Altitude at Krystal Grand Cancun - All inclusive offer wedding services?

There are wedding services available at Altitude at Krystal Grand Cancun - All inclusive if that's in your vacation plans.

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 254 out of 490 reviews" "
Rating 8 - Good. 104 out of 490 reviews" "
Rating 6 - Okay. 56 out of 490 reviews" "
Rating 4 - Poor. 40 out of 490 reviews" "
Rating 2 - Terrible. 36 out of 490 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Javier

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2024

4/10 Poor

Renzo Jonatan Javier

Liked: Cleanliness, staff & service, property conditions & facilities
complained for days the air conditioning was not working even though they sent main stance man in complained every day. 827 and my uncle room 829 complained to management they never got back to me after complaining. requested to be on the 10 th floor before trip and called they said my uncle steve martinez and me renzon no problem . only when checking end was put on the 8th floor with bad air conditioning
Stayed 7 nights in Jul 2024

10/10 Excellent

Jazmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive since you enter the premises. They walk you to a separate section toward the altitude tower, the room had an amazing view of both the strip and beach area. Definitely a hotel I will return to.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
adult pool was great and staff was outstanding
Stayed 5 nights in Apr 2024

6/10 Okay

cindy

Stayed 4 nights in Apr 2024

10/10 Excellent

Aeriel

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 3 nights in Apr 2024

4/10 Poor

SAMUEL

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia messed up our reservation. We booked in the altitude all inclusive. But when we got there, we were treated very poorly, no inclusive, we had to go out n buy food we spent at least $1000 until we haggled to get what we originally reserved (all inclusive at the altitude). We weren't even offered a drink when we arrived in the heat of summer after long flight. Horrible vacation, worst ever, mostly spent on haggling and teaching staff how to be courteous and polite to young ladies.. Staff didn't even offer to contact expedia to check. We spent hoyrs on the phone to fix the problem.. Moved 3 times in different rooms. Not worth the money at all. Beach isn't tgat great either
Stayed 4 nights in Jul 2023

8/10 Good

nayeli jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff service is attentive and responsive, rooms were spotless and the facilities were well maintained. Excellent hospitality. The only negative experience was the buffet not much to choose from. Room service is excellent, restaurants on the property were excellent as well.
Stayed 3 nights in Apr 2024

10/10 Excellent

orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

4/10 Poor

edgar

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Stefana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was exceptional. From the front desk concierge to the restaurant and beach staff. Very welcoming, pleasant, and willing to do anything to make our stay better. I was pleasantly surprised by this. Also, the beach factor was great. Best beach and wait staff on the strip.
Stayed 4 nights in Mar 2024

10/10 Excellent

Fangzhi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach location is perfect with clean sand and enough chairs for relax. Restaurant booking is demanding that needs a bit of luck. Overall it is a fantastic hotel. I will definitely choose it again for next Cancun visit.
Stayed 4 nights in Mar 2024

8/10 Good

obadare

Traveled with group, Traveled with partner
Liked: Amenities, property conditions & facilities
Nice location
Stayed 7 nights in Mar 2024

10/10 Excellent

PRITPAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not 4-star quality
I was displeased with my stay here and it definitely does not align with any 4-star hotel I've stayed at before. Food: The room service was food was really really bad... the buffet was hit or miss. Some of the food like the cochinita was tasty but a lot of it was super average. Service: Some of the service was good and some was bad. The front desk people weren't that friendly or helpful. The pool people were super nice and friendly. Hotel Grounds: It was not very nice and they pump the entire building with some type of spray to make it smell good but it kept giving me a headache. Location: The location is really great. It is on a beautiful beach and also it is close to all the nightlife.
Stayed 3 nights in Feb 2024

6/10 Okay

Nicole

Traveled with group, Traveled with partner
Disliked: Amenities
The hotel is WAY over priced for the overall experience. You can't get reservations to eat at any restaurant unless you are in the lobby at 8am waiting to be first in line. The buffet is fine. Room service was good but not many options. Selection of alcoholic was slim. We stayed in the altitude tower and evidently that is the nicer side of the resort. The pool with the swim up bar was dirty 3 out of the 7 days. The only staff member that deserves to be recognized is the pool server Oz! He made our time at the pool wonderful. The massage at the resort spa was great too. The beach was packed with people and garbage.
Stayed 7 nights in Feb 2024

10/10 Excellent

Epifanio, Denver

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beach was beautiful
Stayed 5 nights in Jan 2024

10/10 Excellent

Tyler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Krystal Grand Altitude Tower. The service was incredible, the staff was amazing, and we had no issues. Everything was clean and in great shape. The food was phenomenal. As someone with a lot of dietary restrictions (gluten free and vegetarian), there were tons of options for me. Every restaurant we went to was very knowledgeable about what was in the food and what I could eat and what I could not eat. I was blown away at how many gluten free options there were at Restaurant O. The buffet there was so good for breakfast, lunch, and dinner. The walk to the clubs was also really safe and short. It only took us 5 minutes to get to the clubs and even coming back at 4am, we felt safe. We will definitely be staying at Krystal again!
Stayed 3 nights in Jan 2024

6/10 Okay

Armando

Liked: Cleanliness
Stayed 1 night in Jan 2024

4/10 Poor

richard

Liked: Cleanliness
Disliked: Property conditions & facilities
The good: The views are as advertised. Beautiful grounds. clean pools and rooms. The bad: There was enough staff with poor, unhelpful attitudes to dampen the stay. The air-conditioning couldn't keep up with the heat so we sweated in the room until night time. dinner reservations were booked up before we could even make any each day of our stay. you have to book them at 9am each morning. We tried at 9 am every day and still couldnt get them. Then you have to walk in wait for food at dinner time. very
Stayed 4 nights in Jan 2024

10/10 Excellent

Whitney M

Stayed 5 nights in Jan 2024

2/10 Terrible

Verified traveler

Stayed 4 nights in Dec 2023

2/10 Terrible

LINA M

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Made reservation on Attitude Kristal, they move me without explaining to Grand Kristal, they told us better room. No hot water to bath or no water. My husband took a video of it. After doing our check in the concier send to another worker so she can explain to us how the used of the hotel. She was a Time Share sales did not know a lot except you need to go to a 90 mins presentación. It was our 38 year of marriage and never experienced such a bad service. To make reservations for dinner is almost impossible, all reservations are taken by the Attitude Kristal since is there time share member that is what I was told by one of there employees. We had a really bad experience from beginning to end. We tried several time to explain to management but the staff do not care.
Stayed 4 nights in Dec 2023

8/10 Good

Teena

Stayed 8 nights in Dec 2023

8/10 Good

Melissa Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay there! Thank you to the waiter Celerino for making our stay by the infinity pool AMAZING!!
Stayed 10 nights in Dec 2023