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Recent guest reviews

Beautiful setting, amenities, friendly staff. Enjoyed water aerobics with Paul and Ivan. Waitstaff warm and welcoming most places; always something good at buffet. Superbowl party in the theater was nice, all could enjoy buffet and game.

Property was very clean and staff incredibly attentive. Butler service was polite and efficient, but not over bearing. Yuri and Joel made our stay enjoyable in the tower and Irma and Jonathon rocked the adults only pool and bar. Restaurants were good and at the caliber we expect for all inclusive. Moongate is the best for dinner and Tradewinds for breakfast.

What I like the most were the following: Great ambient and well kept premises. Great Spa massage

Room staff was great.... the food was par at best... will not be going back.. but again, room and staff were awesome.

Staff was very friendly and attentive to needs; they went the extra mile.

Blvd. Kukulcan, Manzana 51, Lote. 7 Cancun QROO

Hotel highlights

  • Walking distance to Delphinus Dreams and Forum Beach
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is adjacent to Delphinus Dreams and within a 5-minute walk of other popular sights like Forum Beach. This 160-room, 5-star property has indoor private spa tubs along with a full-service spa and an outdoor pool.


Dining

Relish the Italian cuisine at Lorenzo's, one of 8 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 160 air-conditioned rooms feature indoor private spa tubs, free minibar items, and furnished balconies. Guests can expect free WiFi and 48-inch flat-screen TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. MP3 docks, coffee makers, and free newspapers are also available.


Property features

Guests of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive enjoy a full-service spa, an outdoor pool, and a fitness center. You can take advantage of free valet parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this adults-only property include an outdoor tennis court, a rooftop terrace, and free WiFi in public areas.

Room options

Turquoize Sky Swim Up Ocean Front Master Double

2 Queen Beds | Sleeps 4

Turquoize Sky Ocean Front Master Double

2 Queen Beds | Sleeps 4

Turquoize Sky Ocean Front Master King

1 King Bed | Sleeps 3

Turquoize Sky Swim Up Ocean Front Master King

1 King Bed | Sleeps 3

Guest reviews for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Everyone (45) Couples (4) Family (2)
5
Everyone

By on Mar 9, 2020

Review comment responded on Mar 10, 2020

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

5
Everyone

By on Mar 2, 2020

Review comment responded on Mar 5, 2020

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

4
Everyone

By on Feb 14, 2020

Review comment responded on Feb 20, 2020

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

5
Everyone

By on Feb 14, 2020

Review comment responded on Feb 20, 2020

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

4
Partner Couples

Beautiful setting, amenities, friendly staff. Enjoyed water aerobics with Paul and Ivan. Waitstaff warm and welcoming most places; always something good at buffet. Superbowl party in the theater was nice, all could enjoy buffet and game.

By , from Virginia on Feb 5, 2020

Review comment responded on Feb 7, 2020

Hola Alice, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations; please trust Paul and Ivan will be recognized and cheered for the outstanding Service from the Heart they are providing every day. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

5
Everyone

By on Dec 3, 2019

Review comment responded on Dec 3, 2019

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently first class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

1
Everyone

By on Nov 19, 2019

Review comment responded on Nov 22, 2019

Dear guest, Thank you for choosing Hyatt Ziva Cancun as host for your getaway vacation and for taking the time to share with us the review of your recent stay. Since your feedback is extremely valuable to us, we would have truly appreciated for you to share all the details that made us not exceed your expectations, as these help us in the best way to improve on a daily basis. We genuinely hope to have the pleasure of welcome you again soon to showcase our improvements. Sincerely, with a Service from the Heart. Guest Care Team

4
Everyone

By on Nov 5, 2019

Review comment responded on Nov 6, 2019

dear guest, Thank you for taking the time to share the candid review of your recent stay at Hyatt Ziva Cancun All-Inclusive Resort. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

5
Partner Couples

Property was very clean and staff incredibly attentive. Butler service was polite and efficient, but not over bearing. Yuri and Joel made our stay enjoyable in the tower and Irma and Jonathon rocked the adults only pool and bar. Restaurants were good and at the caliber we expect for all inclusive. Moongate is the best for dinner and Tradewinds for breakfast.

By on Aug 25, 2019

Review comment responded on Aug 26, 2019

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently first class and exceeded your Turquoize Adults-Only Experience expectations. Please trust Yuri, Joel, Irma and Jonathan will be recognized and cheered for the outstanding Service from the Heart they are providing every day. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart.

5
Everyone

By on Aug 12, 2019

Review comment responded on Aug 14, 2019

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently first class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun, QROO 77500
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