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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

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Exterior
Poolside bar
Interior
Luxury
VIP Access
5.0 star property
9.4

Exceptional

Beachfront sanctuary in Cancun

Surrounded by three pristine beaches with turquoise waters, this adults-only resort features an exclusive rooftop pool with strong cocktails and panoramic views. Eight restaurants offer fresh seafood and Italian cuisine. Enjoy hydrotherapy at the Zen Spa or butler service.

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 690 sq ft
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 689 sq ft
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master King

9.8 out of 10
Exceptional
(23 reviews)
  • Ocean view
  • 689 sq ft
  • Sleeps 3

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master Double

  • Ocean view
  • 690 sq ft
  • Sleeps 4

View all photos for Turquoize Sky Swim Up Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master King

  • Ocean view
  • 690 sq ft
  • Sleeps 3

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master King

9.8 out of 10
Exceptional
(26 reviews)
  • Ocean view
  • 690 sq ft
  • Sleeps 3

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Hyatt Ziva Cancun All Inclusive

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  • Pool
  • All inclusive
  • Spa
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9.4 out of 10, Exceptional, 1,897 reviews
$499 nightly
The price is $608
May 23 - May 24
Total with taxes and fees
Hyatt Ziva Cancun All Inclusive

About the neighborhood

Cancun

Located in Zona Hotelera, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is next to popular attractions like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. This 160-room, 5-star property has outdoor private hot tubs along with a full-service spa and an outdoor pool.

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪Mandala Beach Club - ‬8 min walk
  • ‪Mediterraneo - ‬4 min walk
  • ‪Lobby Bar - ‬4 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Guests of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive enjoy a full-service spa, an outdoor pool, and a gym. You can take advantage of free valet parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and luggage storage. Other amenities at this adults-only property include a sauna, a rooftop terrace, and free WiFi in public areas.
Guests can expect free WiFi and 48-inch flat-screen TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Outdoor private hot tubs, free minibar items, and furnished balconies are also standard. Housekeeping is available on request.
An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bastille - Adults only
  • Lorenzo's
  • Punta Vista
  • The Moongate
  • Tradewinds

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • Elevator

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

Is free cancellation available at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

What's there to do close to Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

This property is situated in Zona Hotelera, just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach, and within a short walk of Forum Beach. You'll also find Tortuga Beach and La Isla Shopping Mall within a short drive.

Is there parking available at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, valet and self parking are offered for free at the property.

Is a spa located at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Zen Spa is the property's spa and services include body wraps, hydrotherapy, massages, and mani/pedis.

Are there luxury amenities available at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, guests can indulge in luxuries such as a private outdoor hot tub, a poolside restaurant, and an outdoor tennis court at this property.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive feature a casino at the property?

No, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

This adults-only property offers many amenities for couples, including a private outdoor hot tub as well as a beach and 8 restaurants.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a hot tub?

No, but this property does have a steam room.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have connecting rooms available?

No, this property doesn't feature connecting guestrooms.

How close is the airport from Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

The closest major airport to Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (28 minutes by car).

Are there rooms with balconies at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, every guestroom at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive comes with a furnished balcony and some offer ocean views.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offer wedding services?

Take advantage of the wedding venue at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive if you plan to say "I do" during your trip.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 820 out of 1000 reviews
Rating 8 - Good. 100 out of 1000 reviews
Rating 6 - Okay. 31 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

JUN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the butlers Fernanda and Armando are really kind and responded my request quick. however the person who clean the room did not refill the amenities, like show cap, vanity kit etc. and I have to ask. The room is in good layout, i like the closet that can be opened from two sides and there are dual sinks in bath room. The food is OK, most of the restaurant staff are very welcoming. there is show every night and many activities during the day.
Stayed 4 nights in Jan 2026

10/10 Excellent

JOON YONG, Harrington Park

Good
Stayed 4 nights in Jan 2026

10/10 Excellent

Alshan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our butlers Fernanda and Armando were wonderful
Stayed 5 nights in Jan 2026

10/10 Excellent

Lindsey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is incredible. Food amazing. A perfect place for families and adults to co-vacay
Stayed 3 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Room & staff amazing!
Stayed 4 nights in Jan 2026

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is Excellent in every way! Would highly recommend.
Stayed 4 nights in Oct 2025

10/10 Excellent

Yuanliang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

8/10 Good

Sabina

Not really adult only
Stayed 3 nights in Sep 2025

10/10 Excellent

Yu

Traveled with family
Liked: Cleanliness, amenities
Everything was so good, the stuff ,the food, the beach. We have a very wonderful time.
Stayed 5 nights in Jan 2026

10/10 Excellent

James

Stayed 7 nights in Dec 2025

10/10 Excellent

Barbara

Stayed 3 nights in Dec 2025

10/10 Excellent

Khalil

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing and our Butler Miguel was beyond stellar. All Turquoize staff were incredible
Stayed 5 nights in Dec 2025

10/10 Excellent

NELSON FRANCISCO MOLINA, STAFFORD

Liked: Cleanliness, amenities, property conditions & facilities
Spotless Room, Outstanding Staff: Starting with Ms Norma. our housekeeping, Miguel and David excellent Butlers, and ghe bell man Mr. Angel. Excellent Service- A 5 Star Resort
Stayed 4 nights in Dec 2025

10/10 Excellent

jonathan

Amzing
Stayed 6 nights in Dec 2025

10/10 Excellent

Hajer

Stayed 5 nights in Dec 2025

10/10 Excellent

Roy

Liked: Cleanliness, amenities, property conditions & facilities
From the time we arrived to the time we left was absolutely seamless. Staff from concierge to house keeping were terrific. 6 nights not enough time to do half of the activities available will be planning a trip back.
Stayed 5 nights in Dec 2025

8/10 Good

Filip, Brush Prairie

Stayed 4 nights in Dec 2025

10/10 Excellent

Anil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of the hotel was exemplary. The staff were very friendly and polite with the willingness to help. My wife and I are vegetarian and there were enough food choices for us. The quality of the food was very good especially Lorenzo. The butlers Alejandro and Yael were amazing and made the stay brilliant. Staff around the pool were efficient and friendly like those in the restaurants. Would stay there again. By the way, the views of the ocean are unforgettable
Stayed 8 nights in Dec 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities
Our stay was absolutely wonderful! The staff were incredibly friendly and attentive from start to finish, and the entire hotel was spotless, truly one of the cleanest resorts we’ve visited. There were plenty of fun events and activities each day, which made the trip even more enjoyable. A special highlight was the Italian restaurant and The Den. The team there especiallyJorge, German, Evendly (spelling?), and Victor made our meal feel memorable. Their service was warm, thoughtful, and honestly some of the best we experienced at the resort. We also booked through Amstar, and they made everything so easy. Excursions were well-organized, and the transportation to and from the hotel was seamless. Overall, we felt completely safe, relaxed, and genuinely cared for during our stay. Highly recommend! 💙🌊
Stayed 4 nights in Dec 2025

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, amenities
Can’t say enough about this amazing resort. My wife and I are bought celiac They went above and beyond to cater for our needs and the food was amazing The pool on the beaches are the next level. Organizing trip for next year.
Stayed 5 nights in Dec 2025

10/10 Excellent

greg

Stayed 2 nights in Nov 2025

10/10 Excellent

Natalie

Stayed 1 night in Dec 2025

10/10 Excellent

Zejun

Stayed 4 nights in Nov 2025

6/10 Okay

Conner

Traveled with partner
Liked: Cleanliness, amenities
The staff was great and views were fantastic. However, it is false advertising to label this resort as adults only. The Turquoize building was adults only and that is where it ended. All pools, all beaches, all restaurants (except 1) were shared. The noise was insufferable. There wasn't a single quiet space on the entire resort grounds. Even the "adults only" pool was just a section of the main pool roped off. I have stayed at resorts that had an adults only side and a family friendly side that were completely separated. This was not the case at all. We were hoping for a relaxing couple of days away but unfortunately did not receive that.
Stayed 3 nights in Nov 2025

10/10 Excellent

KARA HYUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2025

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