We absolutely loved this resort. The employees were so friendly. The room was always clean. We can’t wait to come back!
Great service, beautiful views.
First off this is a stunning property but it is not adults only as advertised. This property does not separate adults only from families. This property is more suited to families with young children then couples on their honeymoon. All restaurants have dress codes but none of these were enforced. People showed up to dinner in flip flops, shorts, and tank tops. The adult only pool was too hot to even use and the food options are limited to nachos and quesadillas. On our second day, we both became violently ill. We discovered two other couples who ate at the same restaurant on the property became violently ill as well. The resort did pay for a physician visit to our room. Unfortunately my husband was sick the rest of our honeymoon. The food and beverage manager was made aware of the issue and said it was being investigated but we're not sure if anything was done about this. We have been to Mexico many times over the years and this is the first time ever getting sick. The rooms are not quiet. We could hear our neighbors above us and next to us. From midnight till 3am every night, we were awakened by people walking back and forth, and moving furniture. We did notify the front desk but it seems nothing was done since it was nightly issue. The butler service is not consistent. There was a lack of follow through and communication with the staff, including verifying dinner reservations.
Staff was abrasive, dismissive and unreasonable
The butler service was great. Highly recommend Juan and Ulises. Hyatt should feel blessed to have them on the property. I would recommend the resort require shoes and shirts in areas like the breezeways and all enclosed areas. I don't think that would be an overly strict dress code.
Loved the adult only rooftop pool. Did not like the fact that walls were very thin.
The staff were very nice and helpful. The resort was very clean.
Everyone and every thing was fabulous service was superb
Hyatt Ziva Turquoize was the perfect honeymoon getaway. The staff were all amazing and extremely helpful. The property and rooms were excessively clean! Beautiful beaches, pools, and rooms. Each room has a balcony with private tub and ocean views. The restaurants were each unique and the food was incredible. Joel was an amazing butler in the Turquoize tower and was always prompt.
loved the beaches and the angle at which the ocean waves did not disrupt the enjoyment of the water.
Everybody was very friendly and helpful if there was anything we needed.
Unbelievable, accommodating, staff is super friendly.
Located in Zona Hotelera, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is next to Gaviota Azul Beach and Caracol Beach.
Relish the Italian cuisine at Lorenzo's, one of 8 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
Guests can expect free WiFi and 48-inch flat-screen TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Outdoor private spa tubs, free minibar items, and furnished balconies are also standard.
Guests of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive enjoy a full-service spa, an outdoor pool, and a gym. You can take advantage of free valet parking if you drive. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a sauna, a rooftop terrace, and free WiFi in public areas.
We absolutely loved this resort. The employees were so friendly. The room was always clean. We can’t wait to come back!
Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,
Great service, beautiful views.
Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,
First off this is a stunning property but it is not adults only as advertised. This property does not separate adults only from families. This property is more suited to families with young children then couples on their honeymoon. All restaurants have dress codes but none of these were enforced. People showed up to dinner in flip flops, shorts, and tank tops. The adult only pool was too hot to even use and the food options are limited to nachos and quesadillas. On our second day, we both became violently ill. We discovered two other couples who ate at the same restaurant on the property became violently ill as well. The resort did pay for a physician visit to our room. Unfortunately my husband was sick the rest of our honeymoon. The food and beverage manager was made aware of the issue and said it was being investigated but we're not sure if anything was done about this. We have been to Mexico many times over the years and this is the first time ever getting sick. The rooms are not quiet. We could hear our neighbors above us and next to us. From midnight till 3am every night, we were awakened by people walking back and forth, and moving furniture. We did notify the front desk but it seems nothing was done since it was nightly issue. The butler service is not consistent. There was a lack of follow through and communication with the staff, including verifying dinner reservations.
Thank you for choosing us as your host and for sharing your feedback with us. Sincerely,
Staff was abrasive, dismissive and unreasonable
Thank you for your feedback. We will be addressing your concerns.
The butler service was great. Highly recommend Juan and Ulises. Hyatt should feel blessed to have them on the property. I would recommend the resort require shoes and shirts in areas like the breezeways and all enclosed areas. I don't think that would be an overly strict dress code.
Thank you for your review for your stay at Hyatt Ziva Cancun, it has been a delight to host you.
Loved the adult only rooftop pool. Did not like the fact that walls were very thin.
Thank you for your review for your stay at Hyatt Ziva Cancun, it has been a delight to host you.
The staff were very nice and helpful. The resort was very clean.
Thank you for your review of your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,
Everyone and every thing was fabulous service was superb
Thank you for your review of your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,
Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,