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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with outdoor pool
VIP Access

Choose dates to view prices

Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

View from room
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Exterior
View from room
Outdoor pool, pool umbrellas, sun loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot Tub

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, Cancun Convention Center
    ‪9 min walk‬
  • Place, Forum Beach
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • 690 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • 689 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master King

9.8 out of 10
Exceptional
(23 reviews)
  • 689 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master Double

  • 690 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Swim Up Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master King

  • 690 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master King

9.8 out of 10
Exceptional
(25 reviews)
  • 690 sq ft
  • Ocean view
  • Sleeps 3

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3 outdoor pools, sun loungers

Hyatt Ziva Cancun All Inclusive

Zona Hotelera
  • Pool
  • All inclusive
  • Spa
  • Kids pool
9.2 out of 10, Wonderful, 1,865 reviews
$520 nightly
The price is $520
Dec 10 - Dec 11
Total with taxes and fees
Hyatt Ziva Cancun All Inclusive

About the neighborhood

Cancun

Located in Zona Hotelera, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is next to popular attractions like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. This 160-room, 5-star property has outdoor private hot tubs along with a full-service spa and an outdoor pool.

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • Cancun Convention Center - 9 min walk - 0.5 miles
  • Plaza Caracol Mall - 11 min walk - 0.6 miles
  • Forum Beach - 11 min walk - 0.6 miles
  • Caracol Beach - 12 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Vips - ‬6 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Tradewinds - ‬1 min walk
  • ‪The Club Lounge - ‬1 min walk
  • ‪El Mercado - ‬1 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Adults-only beachfront property with outdoor pool
Guests of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive enjoy a full-service spa, an outdoor pool, and a gym. You can take advantage of free valet parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this adults-only property include a sauna, a rooftop terrace, and free WiFi in public areas.
Guests can expect free WiFi and 48-inch flat-screen TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Outdoor private hot tubs, free minibar items, and furnished balconies are also standard. Housekeeping is available on request.
An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Similar properties

3 outdoor pools, sun loungers
Hyatt Ziva Cancun All Inclusive
  • Pool
  • All inclusive
  • Spa
  • Kids pool
9.2 out of 10, Wonderful, 1,865 reviews
$520 nightly
The price is $520
Dec 10 - Dec 11
Total with taxes and fees
Hyatt Ziva Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bastille - Adults only
  • Lorenzo's
  • Punta Vista
  • The Moongate
  • Tradewinds

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • Elevator

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Renovations and closures

The following facilities or services will be unavailable from August 4 2025 to December 5 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

Is free cancellation available at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

As of Dec 8, 2025, prices found for a 1-night stay for 2 adults at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive on Dec 9, 2025 start from $850.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

This property is situated in Zona Hotelera, just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach, and within a short walk of Forum Beach. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Is parking available on site at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Zen Spa is the property's spa and services include body wraps, hydrotherapy, massages, and mani/pedis.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive feature a casino at the property?

No, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Note though that pool facilities will be unavailable from August 4 2025 until December 5 2025 (subject to change).

Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive a good place to stay for couples?

This adults-only all-inclusive property offers many amenities for couples such as an outdoor pool and 2 poolside bars with some guestrooms featuring private plunge pools.

Are there hot tubs at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, this all-inclusive property features private outdoor spa tubs in all guestrooms.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

The closest major airport to Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (28 minutes by car).

Are there rooms with balconies that I can book at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, every guestroom at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive comes with a furnished balcony with some featuring ocean views.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offer wedding services?

Take advantage of the wedding venue at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive if you plan to say "I do" during your trip.

Reviews

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 813 out of 1000 reviews
Rating 8 - Good. 101 out of 1000 reviews
Rating 6 - Okay. 36 out of 1000 reviews
Rating 4 - Poor. 20 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

Reviews

10/10 Excellent

Abigail, Pasadena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of food options and great staff. Upon arrival, be aware that there may be marketing opportunities presented by a third-party company within the hotel, which somewhat wasted our time. Unfortunately, I forgot the name, but it ends with 'Collection.' Otherwise, everything else was amazing, and this establishment certainly does not hold back on quality. We will be back soon.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jonathan, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Traveled with partner
Very nice clean resort and the staff was exceptional and very friendly
Stayed 4 nights in Aug 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

The service was great. I had Adrian and Yael who were my butlers and delivered excellent service. The turn-down service and housekeepers were also excellent.
Stayed 3 nights in Aug 2025

8/10 Good

Simone

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Butlers Liliana & Helena were incredibly friendly and helpful and did an outstanding job making our stay a dream vacation! The Hotel was also very accommodating to our needs. The views were beautiful and the food was amazing. All facilities were very clean! We were disappointed that the infinity pool was under renovation, but we had a great time at the beautiful private beach, the Cabana and the pools!
Stayed 7 nights in Aug 2025

10/10 Excellent

Karon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The flute was top of the line, fresh hot, and delicious
Stayed 3 nights in Aug 2025

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente. Altamente recomendable. Lo unico un poquito escaso en restaurantes para el almuerzo muchas parrillas por todos lados pero a nosotros nos gusta sentarnos a comer. El trato esoectacular, excepcional
Stayed 4 nights in Aug 2025

10/10 Excellent

Johan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Aug 2025

10/10 Excellent

Melaine

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! One of the best hotels I have ever been to!
Stayed 3 nights in Aug 2025

10/10 Excellent

jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beaches
Stayed 2 nights in Aug 2025

10/10 Excellent

Yuniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 2 nights in Jul 2025

10/10 Excellent

Datwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is majestic, welcoming and caters to family and adults only. This property is the perfect combination fun and private at the same time. The variety of eating area's is phenomenal. The staff is friendly and ready to assist at any moment. The resort is located in the Hotel zone which is extremely safe in the day time and at night due to the high presence of police. My wife and I are planning a family trip for 2026. Will definitely recommend this resort to anyone who ask.
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible
Stayed 4 nights in Jul 2025

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service staff exceeded our expectations every step of the way.
Stayed 3 nights in Jul 2025

10/10 Excellent

Victor

Stayed 7 nights in Jun 2025

10/10 Excellent

Andre

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Jun 2025

10/10 Excellent

Mukeshkumar, Wesley Chapel

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing Stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Neisha Marie Perez

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Viral

Stayed 4 nights in Jun 2025

10/10 Excellent

Jocelyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay! Our room was on the adults only side. Many restaurant options and events. Make sure you visit south beach. Only thing I would advise is staff to vacuum/mop the hallways on the 7th floor.
Stayed 3 nights in Jun 2025

10/10 Excellent

Siraj, Sugar Land

Business traveler, Traveled with family
Liked: Cleanliness
Awesome facility.
Stayed 5 nights in Jun 2025

10/10 Excellent

miljana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shout out to Domingo our waiter while at the beach cabana. Amazing service.
Stayed 3 nights in Jun 2025

10/10 Excellent

JENNY

Stayed 3 nights in Jun 2025

4/10 Poor

Steven E.

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have been to this resort 7 times and loved it! This trip was different the turquoise room had a hand full of cheap snacks no wine normally it is loaded up with top notch drinks snacks you name it . We finally got some. Went to dinner the food is a 5 of 10 went back to room ate snickers for dinner I complained the next day they were a little better. The last night I ate sea bass and was sick 10 minutes later . When I got home I went to doctor they put me on 10 days of antibiotics . It Is sad to say I won’t be going back ☹️
Stayed 5 nights in May 2025

6/10 Okay

Carlos, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants very good Buffet (mercado) not quality on variety of food
Stayed 3 nights in May 2025

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