Skip to main content
Beginning of main content

Recent guest reviews

Staff was abrasive, dismissive and unreasonable

The butler service was great. Highly recommend Juan and Ulises. Hyatt should feel blessed to have them on the property. I would recommend the resort require shoes and shirts in areas like the breezeways and all enclosed areas. I don't think that would be an overly strict dress code.

Loved the adult only rooftop pool. Did not like the fact that walls were very thin.

The staff were very nice and helpful. The resort was very clean.

Everyone and every thing was fabulous service was superb

Hyatt Ziva Turquoize was the perfect honeymoon getaway. The staff were all amazing and extremely helpful. The property and rooms were excessively clean! Beautiful beaches, pools, and rooms. Each room has a balcony with private tub and ocean views. The restaurants were each unique and the food was incredible. Joel was an amazing butler in the Turquoize tower and was always prompt.

loved the beaches and the angle at which the ocean waves did not disrupt the enjoyment of the water.

Everybody was very friendly and helpful if there was anything we needed.

Unbelievable, accommodating, staff is super friendly.

Gorgeous property, the staff was all grade A and nice and helpful. Clean and great food especially the Asian restaurant! Nice clean clear water beaches. Top shelf liquor and great coffee shop, that was the best! Will definitely stay here again! Don’t mind all the negative reviews those ppl are just hard to please, we didn’t have one problem while there for 5 days.

Blvd. Kukulcan, Manzana 51, Lote. 7 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Zona Hotelera, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is adjacent to Gaviota Azul Beach and within a 5-minute walk of Forum Beach. This 160-room, 5-star property has outdoor private spa tubs along with a full-service spa and an outdoor pool.


Dining

Relish the Italian cuisine at Lorenzo's, one of 8 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 160 air-conditioned rooms feature outdoor private spa tubs, free minibar items, and furnished balconies. Guests can expect free WiFi and 48-inch flat-screen TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. MP3 docks, coffee makers, and free newspapers are also available.


Property features

Guests of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive enjoy a full-service spa, an outdoor pool, and a gym. You can take advantage of free valet parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and luggage storage. Other amenities at this adults-only property include an outdoor tennis court, a rooftop terrace, and free WiFi in public areas.

Room options

Turquoize Sky Swim Up Ocean Front Master Double

2 Queen Beds | Sleeps 4

Turquoize Sky Ocean Front Master Double

2 Queen Beds | Sleeps 4

Turquoize Sky Ocean Front Master King

1 King Bed | Sleeps 3

Turquoize Sky Swim Up Ocean Front Master King

1 King Bed | Sleeps 3

Guest reviews for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Everyone (51) Couples (10) Family (5)
1
Friends

Staff was abrasive, dismissive and unreasonable

By on Aug 24, 2021

Review comment responded on Aug 25, 2021

Thank you for your feedback. We will be addressing your concerns.

5
Partner Couples

The butler service was great. Highly recommend Juan and Ulises. Hyatt should feel blessed to have them on the property. I would recommend the resort require shoes and shirts in areas like the breezeways and all enclosed areas. I don't think that would be an overly strict dress code.

By on Aug 9, 2021

Review comment responded on Aug 21, 2021

Thank you for your review for your stay at Hyatt Ziva Cancun, it has been a delight to host you.

5
Partner Couples

Loved the adult only rooftop pool. Did not like the fact that walls were very thin.

By on Aug 8, 2021

Review comment responded on Aug 9, 2021

Thank you for your review for your stay at Hyatt Ziva Cancun, it has been a delight to host you.

5
Family

The staff were very nice and helpful. The resort was very clean.

By on Jun 18, 2021

Review comment responded on Jun 25, 2021

Thank you for your review of your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

5
Family

Everyone and every thing was fabulous service was superb

By on Jun 17, 2021

Review comment responded on Jun 25, 2021

Thank you for your review of your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

5
Partner Couples

Hyatt Ziva Turquoize was the perfect honeymoon getaway. The staff were all amazing and extremely helpful. The property and rooms were excessively clean! Beautiful beaches, pools, and rooms. Each room has a balcony with private tub and ocean views. The restaurants were each unique and the food was incredible. Joel was an amazing butler in the Turquoize tower and was always prompt.

By on May 20, 2021

Review comment responded on Jun 25, 2021

Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

3
Everyone

By on May 3, 2021

Review comment responded on May 14, 2021

Dear guest, Thank you for taking the time to write a review of your recent stay at Hyatt Ziva Cancun All-Inclusive Resort. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

5
Everyone

By on May 3, 2021

Review comment responded on May 14, 2021

Dear guest, Thank you for taking the time to write a review of your recent stay at Hyatt Ziva Cancun All-Inclusive Resort. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

5
Everyone

By on Apr 17, 2021

Review comment responded on Apr 27, 2021

Dear guest, Thank you for taking the time to write a review of your recent stay at Hyatt Ziva Cancun All-Inclusive Resort. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

5
Family

loved the beaches and the angle at which the ocean waves did not disrupt the enjoyment of the water.

By on Mar 2, 2021

Review comment responded on Mar 3, 2021

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun, QROO 77500
url importing http://www.orbitz.com/Cancun-Hotels-Turquoize-at-Hyatt-Ziva-Cancun---Adults-Only---All-Inclusive.h15533065-p2.Hotel-Reviews
There was an error importing /Cancun-Hotels-Turquoize-at-Hyatt-Ziva-Cancun---Adults-Only---All-Inclusive.h15533065-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Cancun-Hotels-Turquoize-at-Hyatt-Ziva-Cancun---Adults-Only---All-Inclusive.h15533065-p2.Hotel-Reviews

Frequently asked questions