Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Adults-only beachfront property with outdoor pool

VIP Access

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Outdoor pool, pool umbrellas, sun loungers

Couples treatment rooms, sauna, hot tub, steam room, body treatments

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Hot Tub

Explore the area

Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500

Place, Gaviota Azul Beach
‪3 min walk‬
Place, Cancun Convention Center
‪9 min walk‬
Place, Hotel Zone Beaches
‪9 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪33 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master Double

Very good

690 sq ft
Ocean view
Sleeps 4

Turquoize Sky Ocean Front Master Double

Very good

689 sq ft
Ocean view
Sleeps 4

Turquoize Sky Ocean Front Master King

Exceptional

689 sq ft
Ocean view
Sleeps 3

Turquoize Sky Swim Up Ocean Front Master Double

690 sq ft
Ocean view
Sleeps 4

Turquoize Sky Swim Up Ocean Front Master King

690 sq ft
Ocean view
Sleeps 3

Turquoize Ocean Front Master King

Exceptional

690 sq ft
Ocean view
Sleeps 3

About the neighborhood

Cancun

Located in Zona Hotelera, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is next to popular attractions like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. This 160-room, 5-star property has outdoor private hot tubs along with a full-service spa and an outdoor pool.

What's nearby

Gaviota Azul Beach - 3 min walk - 0.2 miles
Cancun Convention Center - 9 min walk - 0.5 miles
Forum Beach - 11 min walk - 0.6 miles
Caracol Beach - 12 min walk - 0.7 miles
Hotel Zone Beaches - 9 min drive - 3.1 miles

Getting around

Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

‪Lobby Bar - ‬4 min walk
‪Vips - ‬6 min walk
‪Tradewinds - ‬1 min walk
‪Mediterraneo - ‬4 min walk
‪El Mercado - ‬1 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Adults-only beachfront property with outdoor pool

Guests of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive enjoy a full-service spa, an outdoor pool, and a gym. You can take advantage of free valet parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this adults-only property include a sauna, a rooftop terrace, and free WiFi in public areas.

Guests can expect free WiFi and 48-inch flat-screen TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Outdoor private hot tubs, free minibar items, and furnished balconies are also standard. Housekeeping is available on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Pool
All inclusive
Spa
Parking included

$850 nightly

Nov 22 - Nov 23

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site

Food and drink

2 poolside bars
5 bars/lounges
8 restaurants
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Bastille - Adults only
Lorenzo's
Punta Vista
The Moongate
Tradewinds

Things to do

Beach volleyball
Billiards/pool table
Fitness classes
Full-service spa
Gym
Hot tub
Outdoor pool
Outdoor tennis court
Parasailing
Sauna
Scuba diving
Snorkeling
Steam room
Yoga classes

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Newspapers in lobby
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Wedding services

Business services

Business center
Meeting room

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Massage
Sauna
Spa open daily
Spa treatment rooms
Steam room

Accessibility

Elevator

At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Local artist showcase
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

48-inch flat-screen TV with digital channels
MP3 dock

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning
Bulk dispensers for toiletries
Desk
Eco-friendly toiletries
Free daily newspapers
Free local calls
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Renovations and closures

The following facilities or services will be unavailable from August 4 2025 to December 5 2025 (dates subject to change):

One of the swimming pools

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Turquoize Hyatt Ziva Cancun Resort

Turquoize Hyatt Ziva Resort

Turquoize Hyatt Ziva Cancun

Turquoize Hyatt Ziva

Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property

Turquoize Hyatt Ziva Cancun Adults All Inclusive

Turquoize Hyatt Ziva Adults All Inclusive

Turquoize at Hyatt Ziva Cancun Adults Only

Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Turquoize at Hyatt Ziva Cancun

Turquoize Hyatt Ziva Adults I

Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

Is free cancellation available at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

As of Oct 22, 2025, prices found for a 1-night stay for 2 adults at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive on Nov 12, 2025 start from $711.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

This property is situated in Zona Hotelera, just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach, and within a short walk of Forum Beach. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Will I be able to park at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Zen Spa is the property's spa and services include body wraps, hydrotherapy, mani/pedis, and massages.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive feature a casino at the property?

No, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Note though that pool facilities will be unavailable from August 4 2025 until December 5 2025 (subject to change).

Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive a good place to stay for couples?

This adults-only all-inclusive property offers many amenities for couples such as an outdoor pool and 2 poolside bars with some guestrooms featuring private plunge pools.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a hot tub?

Yes, this all-inclusive property features private outdoor spa tubs in all guestrooms.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive.

Are there connecting rooms at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

The closest major airport to Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (28 minutes by car).

Are there rooms with balconies that I can book at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, every guestroom at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive comes with a furnished balcony with some featuring ocean views.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offer wedding services?

Take advantage of the wedding venue at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive if you plan to say "I do" during your trip.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

David

Traveled with partner

Jul 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Incredible

Stayed 4 nights in Jul 2025

10/10 Excellent

Nick

Traveled with partner

Jul 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service staff exceeded our expectations every step of the way.

Stayed 3 nights in Jul 2025

10/10 Excellent

Victor

Jul 11, 2025

Stayed 7 nights in Jun 2025

10/10 Excellent

Andre

Jul 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great

Stayed 3 nights in Jun 2025

10/10 Excellent

Mukeshkumar, Wesley Chapel

Business traveler, Traveled with family

Jul 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing Stay

Stayed 2 nights in Jul 2025

10/10 Excellent

Neisha Marie Perez

Jul 8, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jul 2025

10/10 Excellent

Viral

Jul 1, 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

Jocelyn

Traveled with partner

Jun 30, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We had an amazing stay! Our room was on the adults only side. Many restaurant options and events. Make sure you visit south beach. Only thing I would advise is staff to vacuum/mop the hallways on the 7th floor.

Stayed 3 nights in Jun 2025

10/10 Excellent

Siraj, Sugar Land

Business traveler, Traveled with family

Jun 24, 2025

Liked: Cleanliness

Awesome facility.

Stayed 5 nights in Jun 2025

10/10 Excellent

miljana

Traveled with family

Jun 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Shout out to Domingo our waiter while at the beach cabana. Amazing service.

Stayed 3 nights in Jun 2025

10/10 Excellent

JENNY

Jun 24, 2025

Stayed 3 nights in Jun 2025

4/10 Poor

Steven E.

Traveled with family

Jun 18, 2025

Liked: Cleanliness, amenities, property conditions & facilities

I have been to this resort 7 times and loved it! This trip was different the turquoise room had a hand full of cheap snacks no wine normally it is loaded up with top notch drinks snacks you name it . We finally got some. Went to dinner the food is a 5 of 10 went back to room ate snickers for dinner I complained the next day they were a little better. The last night I ate sea bass and was sick 10 minutes later . When I got home I went to doctor they put me on 10 days of antibiotics . It Is sad to say I won’t be going back ☹️

Stayed 5 nights in May 2025

6/10 Okay

Carlos, MIAMI

May 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Restaurants very good Buffet (mercado) not quality on variety of food

Stayed 3 nights in May 2025

10/10 Excellent

beatriz

May 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in May 2025

10/10 Excellent

Jacquline

May 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Apr 2025

10/10 Excellent

Jake

May 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in May 2025

6/10 Okay

Louis

May 5, 2025

Stayed 3 nights in Apr 2025

10/10 Excellent

Amanda

May 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

tHIS

Stayed 7 nights in Apr 2025

10/10 Excellent

David

Apr 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

ZONG YUAN

Traveled with family

Apr 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good service, good foods and staff are friendly

Stayed 5 nights in Mar 2025

10/10 Excellent

ZONG YUAN

Traveled with family

Apr 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good service, good foods and staff are very friendly!

Stayed 1 night in Apr 2025

10/10 Excellent

Nicholas

Traveled with partner

Mar 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent stay. I am giving Ziva Adults 5 stars only because the competition in all inclusives is generally weak. I’ve stayed up and down both coasts of Mexico for almost 30 years. While Ziva definitely has room for improvement it is superior to the other all inclusives. Especially when comparing to the larger all inclusives. I find the smaller, boutique all inclusives to be better than the larger ones. Why did I like Ziva? Outstanding service. The staff are fabulous! Tip these people well. They are awesome. The beaches. The beach to the left of the lighthouse might be the nicest beach on the Cancun hotel strip. The adults only rooftop pool is wonderful. Great views. The drinks are strong. Lots of good brands of liquor available. The food is better than at most all inclusives. Great variety at the breakfast buffet. Don’t expect dining on par with the best restaurants in North America. You won’t find that at any all inclusive. But, the food is fine. One downer is that because they don’t accept reservations, there can be a long wait. They have no system to be able to tell you how long the wait will be. This is unacceptable and needs to change. It also would be nice if they offered more than one adults only restaurant. They advertise kayaks and paddle boards being available for the guests. I own two boards and always board at whatever resort. Well, their one and only board had no fin and looked like it had survived the Mexican revolution. But, all things considered, I’ll be back

Stayed 3 nights in Mar 2025