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Recent guest reviews

We absolutely loved this resort. The employees were so friendly. The room was always clean. We can’t wait to come back!

Great service, beautiful views.

First off this is a stunning property but it is not adults only as advertised. This property does not separate adults only from families. This property is more suited to families with young children then couples on their honeymoon. All restaurants have dress codes but none of these were enforced. People showed up to dinner in flip flops, shorts, and tank tops. The adult only pool was too hot to even use and the food options are limited to nachos and quesadillas. On our second day, we both became violently ill. We discovered two other couples who ate at the same restaurant on the property became violently ill as well. The resort did pay for a physician visit to our room. Unfortunately my husband was sick the rest of our honeymoon. The food and beverage manager was made aware of the issue and said it was being investigated but we're not sure if anything was done about this. We have been to Mexico many times over the years and this is the first time ever getting sick. The rooms are not quiet. We could hear our neighbors above us and next to us. From midnight till 3am every night, we were awakened by people walking back and forth, and moving furniture. We did notify the front desk but it seems nothing was done since it was nightly issue. The butler service is not consistent. There was a lack of follow through and communication with the staff, including verifying dinner reservations.

Staff was abrasive, dismissive and unreasonable

The butler service was great. Highly recommend Juan and Ulises. Hyatt should feel blessed to have them on the property. I would recommend the resort require shoes and shirts in areas like the breezeways and all enclosed areas. I don't think that would be an overly strict dress code.

Loved the adult only rooftop pool. Did not like the fact that walls were very thin.

The staff were very nice and helpful. The resort was very clean.

Everyone and every thing was fabulous service was superb

Hyatt Ziva Turquoize was the perfect honeymoon getaway. The staff were all amazing and extremely helpful. The property and rooms were excessively clean! Beautiful beaches, pools, and rooms. Each room has a balcony with private tub and ocean views. The restaurants were each unique and the food was incredible. Joel was an amazing butler in the Turquoize tower and was always prompt.

loved the beaches and the angle at which the ocean waves did not disrupt the enjoyment of the water.

Everybody was very friendly and helpful if there was anything we needed.

Unbelievable, accommodating, staff is super friendly.

Blvd. Kukulcan, Manzana 51, Lote. 7 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Zona Hotelera, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is next to Gaviota Azul Beach and Caracol Beach.


Dining

Relish the Italian cuisine at Lorenzo's, one of 8 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

Guests can expect free WiFi and 48-inch flat-screen TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Outdoor private spa tubs, free minibar items, and furnished balconies are also standard.


Property features

Guests of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive enjoy a full-service spa, an outdoor pool, and a gym. You can take advantage of free valet parking if you drive. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a sauna, a rooftop terrace, and free WiFi in public areas.

Room options

Turquoize Sky Swim Up Ocean Front Master Double

Sleeps 4

Turquoize Sky Ocean Front Master Double

Sleeps 4

Turquoize Sky Ocean Front Master King

Sleeps 3

Turquoize Sky Swim Up Ocean Front Master King

Sleeps 3

Guest reviews for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Everyone (44) Couples (14) Family (5)
5
Partner Couples

We absolutely loved this resort. The employees were so friendly. The room was always clean. We can’t wait to come back!

By on Jul 27, 2022

Review comment responded on Jul 27, 2022

Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

5
Partner Couples

By on Jun 22, 2022

Review comment responded on Jun 27, 2022

Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

5
Partner Couples

Great service, beautiful views.

By on Mar 31, 2022

Review comment responded on Apr 8, 2022

Thank you for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

2
Partner Couples

First off this is a stunning property but it is not adults only as advertised. This property does not separate adults only from families. This property is more suited to families with young children then couples on their honeymoon. All restaurants have dress codes but none of these were enforced. People showed up to dinner in flip flops, shorts, and tank tops. The adult only pool was too hot to even use and the food options are limited to nachos and quesadillas. On our second day, we both became violently ill. We discovered two other couples who ate at the same restaurant on the property became violently ill as well. The resort did pay for a physician visit to our room. Unfortunately my husband was sick the rest of our honeymoon. The food and beverage manager was made aware of the issue and said it was being investigated but we're not sure if anything was done about this. We have been to Mexico many times over the years and this is the first time ever getting sick. The rooms are not quiet. We could hear our neighbors above us and next to us. From midnight till 3am every night, we were awakened by people walking back and forth, and moving furniture. We did notify the front desk but it seems nothing was done since it was nightly issue. The butler service is not consistent. There was a lack of follow through and communication with the staff, including verifying dinner reservations.

By on Mar 27, 2022

Review comment responded on Apr 8, 2022

Thank you for choosing us as your host and for sharing your feedback with us. Sincerely,

5
Everyone

By on Oct 18, 2021

1
Friends

Staff was abrasive, dismissive and unreasonable

By on Aug 24, 2021

Review comment responded on Aug 25, 2021

Thank you for your feedback. We will be addressing your concerns.

5
Partner Couples

The butler service was great. Highly recommend Juan and Ulises. Hyatt should feel blessed to have them on the property. I would recommend the resort require shoes and shirts in areas like the breezeways and all enclosed areas. I don't think that would be an overly strict dress code.

By on Aug 9, 2021

Review comment responded on Aug 21, 2021

Thank you for your review for your stay at Hyatt Ziva Cancun, it has been a delight to host you.

5
Partner Couples

Loved the adult only rooftop pool. Did not like the fact that walls were very thin.

By on Aug 8, 2021

Review comment responded on Aug 9, 2021

Thank you for your review for your stay at Hyatt Ziva Cancun, it has been a delight to host you.

5
Family

The staff were very nice and helpful. The resort was very clean.

By on Jun 18, 2021

Review comment responded on Jun 25, 2021

Thank you for your review of your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

5
Family

Everyone and every thing was fabulous service was superb

By on Jun 17, 2021

Review comment responded on Jun 25, 2021

Thank you for your review of your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun, QROO 77500
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