Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Adults-only beachfront property with outdoor pool

VIP Access

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Where to?

Dates

June 2025

July 2025

Outdoor pool, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Hot Tub

Explore the area

Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500

Gaviota Azul Beach
‪3 min walk‬
Cancun Convention Center
‪9 min walk‬
Hotel Zone Beaches
‪9 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪33 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master King

690 sq ft
Ocean view
Sleeps 3

Turquoize Ocean Front Master King

690 sq ft
Ocean view
Sleeps 3

Turquoize Sky Ocean Front Master Double

689 sq ft
Ocean view
Sleeps 4

Turquoize Ocean Front Master Double

690 sq ft
Ocean view
Sleeps 4

Turquoize Sky Swim Up Ocean Front Master Double

690 sq ft
Ocean view
Sleeps 4

Turquoize Sky Ocean Front Master King

689 sq ft
Ocean view
Sleeps 3

About the neighborhood

Cancun

Located in Zona Hotelera, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is next to popular attractions like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. This 160-room, 5-star property has outdoor private hot tubs along with a full-service spa and an outdoor pool.

What's nearby

Gaviota Azul Beach - 3 min walk - 0.2 miles
Cancun Convention Center - 9 min walk - 0.5 miles
Forum Beach - 11 min walk - 0.6 miles
Caracol Beach - 12 min walk - 0.7 miles
Hotel Zone Beaches - 9 min drive - 3.1 miles

Getting around

Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

‪Hooters - ‬7 min walk
‪Mandala - ‬7 min walk
‪The Moongate - ‬1 min walk
‪Monkey Business - ‬6 min walk
‪El Timón de Cancún Zona Hotelera - ‬8 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Adults-only beachfront property with outdoor pool

Guests of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive enjoy a full-service spa, an outdoor pool, and a gym. You can take advantage of free valet parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and luggage storage. Other amenities at this adults-only property include a sauna, a rooftop terrace, and free WiFi in public areas.

Guests can expect free WiFi and 48-inch flat-screen TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Outdoor private hot tubs, free minibar items, and furnished balconies are also standard. Housekeeping is available on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Languages

English, Korean, Spanish

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Pool
All inclusive
Spa
Parking included

$558 nightly

Jul 6 - Jul 7

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site

Food and drink

2 poolside bars
5 bars/lounges
8 restaurants
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Bastille - Adults only
Lorenzo's
Punta Vista
The Moongate
Tradewinds

Things to do

Beach volleyball
Billiards/pool table
Fitness classes
Full-service spa
Gym
Hot tub
Outdoor pool
Outdoor tennis court
Parasailing
Sauna
Scuba diving
Snorkeling
Steam room
Yoga classes

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Newspapers in lobby
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Wedding services

Business services

Business center
Meeting room

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Massage
Sauna
Spa open daily
Spa treatment rooms
Steam room

Accessibility

Elevator

At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Local artist showcase
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

48-inch flat-screen TV with digital channels
MP3 dock

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning
Bulk dispensers for toiletries
Desk
Eco-friendly toiletries
Free daily newspapers
Free local calls
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Turquoize Hyatt Ziva Cancun Resort

Turquoize Hyatt Ziva Resort

Turquoize Hyatt Ziva Cancun

Turquoize Hyatt Ziva

Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property

Turquoize Hyatt Ziva Cancun Adults All Inclusive

Turquoize Hyatt Ziva Adults All Inclusive

Turquoize at Hyatt Ziva Cancun Adults Only

Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Turquoize at Hyatt Ziva Cancun

Turquoize Hyatt Ziva Adults I

Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

Is free cancellation available at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

As of Jun 15, 2025, prices found for a 1-night stay for 2 adults at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive on Jun 16, 2025 start from $780.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

This property is situated in Zona Hotelera, just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach, and within a short walk of Forum Beach. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Is parking available on site at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Zen Spa is the property's spa and services include body wraps, hydrotherapy, massages, and mani/pedis.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive feature a casino at the property?

No, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive good for couples?

This adults-only all-inclusive property offers many amenities for couples such as an outdoor pool and 2 poolside bars with some guestrooms featuring private plunge pools.

Are there hot tubs at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, this all-inclusive property features private outdoor spa tubs in all guestrooms.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive.

Are there connecting rooms at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

The closest major airport to Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (28 minutes by car).

Are there rooms with balconies at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, every guestroom at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive comes with a furnished balcony with some featuring ocean views.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offer wedding services?

Take advantage of the wedding venue at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive if you plan to say "I do" during your trip.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

Kostyantyn

Mar 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Mar 2025

10/10 Excellent

Jin Bong

Mar 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

8/10 Good

mark

Traveled with partner

Mar 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is advertised as adults only. While this may be true as far as the turquoise building, it is not anywhere near adults only in any other areas of the complex. It is an attempt to market the property to those who do not want to be around kids. The hotel building does not qualify the property to list as adults only. its misleading on purpose.

Stayed 6 nights in Feb 2025

10/10 Excellent

Makeitha Jonyae, Eastover

Traveled with partner

Mar 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was the best experience ever. My husband and I went for my birthday and had an amazing and wonderful time!! Everyone was so courteous, generous, and kind. Their bestie of love by placing their hand over their heart when walking by or near you was so amicable. Everywhere you at our drank they were catering. The hotel was clean, updated, and lovely throughout. The pills and jacuzzi were amazing. Our view of the ocean from our room was tranquilizing. We truly did not want to leave. Our butlers were so catering, brought whatever we needed, filled our jacuzzi when asked, brought a bottle of champagne fault, and decorated our door and room with roses and balloons. We loved it so much there and did not want to leave and can't wait to come back! We will not stay anywhere else. The view of the ocean was perfect and going from restaurant to bar and having access to drinks within reach really made this the BEST BIRTHDAY TRIP EVER!!

Stayed 3 nights in Feb 2025

10/10 Excellent

Robert Michael, Livonia

Feb 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Our butler, David, was amazing. And so is this resort. We celebrated our 29th anniversary here this month and we couldn't have asked for a better experience.

Stayed 4 nights in Feb 2025

4/10 Poor

Sung Wook

Traveled with partner

Feb 25, 2025

Liked: Staff & service, amenities

This is my 5th or 6th time going to a 5-star rated all-inclusive resort in Cancun Mexico, and actually my second time going to Turquoize at Hyatt Ziva Cancun (last time was 2 years ago). For reference, our room was "Sky Ocean Front Master King" so not the cheapest option. No arrival champagne or drinks for us which I find is pretty basic starting point at most resorts in Cancun (although some do seem to get it so unsure selection criteria). Out of all these times it was my first time getting food poisoning despite taking the usual precautions. Had very bad food poisoning that lasted 2-3 days, after eating at their Moongate restaurant regular menu. Mentioned it to them during check-out and they didn't seem very concerned by it and seemed dismissive of the feedback. I don't think they even bothered reporting or writing it down. Maybe we got unlucky but I'd try my luck elsewhere - why risk it. Concierge service through WhatsApp is convenient though. And their facility is clean aside from the washrooms closest to the main pool.

Stayed 5 nights in Feb 2025

10/10 Excellent

Jennifer Lynn

Feb 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Feb 2025

10/10 Excellent

Steven

Traveled with partner

Feb 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay! Loved it

Stayed 3 nights in Feb 2025

10/10 Excellent

Juhee

Traveled with family

Feb 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and quite.

Stayed 7 nights in Nov 2024

10/10 Excellent

Ku

Traveled with family

Feb 17, 2025

Liked: Cleanliness, amenities, property conditions & facilities

All step very friendly and nice.

Stayed 10 nights in Feb 2025

10/10 Excellent

Sohyeon

Feb 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was awesome except pool cloeses little early than i thought

Stayed 3 nights in Feb 2025

10/10 Excellent

Rayan

Feb 4, 2025

Stayed 4 nights in Jan 2025

10/10 Excellent

Hany

Feb 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jan 2025

10/10 Excellent

Kunark

Jan 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Truly all inclusive!

Visited Cancun for the first time for an all-inclusive experience. What you see is what you get and more! Everything was flawless from our check-in to our check-out. The property is well maintained, the service was impeccable, and the overall experience amazing. So much so that we considered making this an annual trip. We had butler service as part of the turquoise stay - both Diego and Dario did a fantastic job taking care of our stay/requests. Overall, the Staff (too many to name) were friendly and the smallest details were taken care of. 5 stars to the service. We highly recommend …. :)

Stayed 7 nights in Jan 2025

8/10 Good

Alice Sommers

Traveled with partner

Jan 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Unfortunately the weather for 5 of the 7 days we were there was rainy, very windy, uncontrollable! But we were not informed of the use of the spa indoor pool; a person we met on our last day told us how that was a saving for them during the bad weather. This was our 4th stay at this resort, we found the "adult only" applied only to our hotel, not to any of the pools. The cabanas seem to get preferential service so we went to the bar to get our drinks. We were disappointed in what appear to be corporate changes in policy. We were told none of the pools were heated, not Hyatt policy. The one by Turquoise always was and is one of the reasons we have come back. It was heated, at least the last couple days. I am a lap swimmer making that very important to me. The upstairs bar and infinity pool are fun and a nice perk but the wind was howling and made it not a good spot...again, mention of the indoor spa pool would have been good. The spa coupons were confusing. Upon asking what it cost for a specific treatment, I was given a coupon listing bundles. It was a good break, all staff were nice and friendly but needs a bit of tweaking.

Stayed 7 nights in Jan 2025