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Recent guest reviews

The rooms are nice and the beach is beautiful, but the hotel is small. We have to make reservation for every meal and sometimes we were not able to eat on the restaurants because the were booked and for the snack area you have to make a line to eat there. We end up going out to eat for a couple of days.

I will try and keep review brief as our stay was merely mediocre. PROs: Decent location, beach access, room with ocean view was beautiful, breakfast staff was very nice, easy access to public transportation. CONs: Front desk staff NOT welcoming what-so-ever, small pools (2), dining areas limited in seating & eating options, various areas on property & our bathroom smelled of sewer terribly, NO outside food or drink allowed in hotel (front desk stated "rule"). Overall sense of "policing" around property to ensure no money opportunity being missed. From towels, wristbands to having to purchase water from their on property store ONLY. Left with an uncomfortable feeling during our stay. Will NOT be returning to this property.

Not much English spoken. Otherwise everything else is good.

Very friendly and good selection of food and drink. could be a little quieter,.

No microwave and no coffee machine in the room. Service was too slow.

Mediocre food and facility doesn’t allow you to bring food or drink up to your room. Disgraceful.

The lobby and pool area and beach arr awesome the staff is friendly and courteous but the room is very outdated and the wifi is the worst I have ever experience it comes and goes out and super slow I had ti buy a chip for my cell phone in order to have access to internet

I didn't like that our room was in the side of the lagoon and the traffic was really bad. That was annoying for sleeping. The bathroom is old and the shower as well.

Mostly everything was great with the exception of the WIFI not working so good near room 433 and also not too many choices to eat for non meat eaters...

Bars were getting built during our stay but finished before we left so that was half good half bad

We booked three room at the Flamingo Hotel, upon arrival the front desk staffs had attitude. Most of the staffs are helpful except the staffs at the front desk. The iron board in room 212 doesnt have cushion (see picture) the drawers in room 533 are falling apart (see pic), the lights in room 208 was working on and off, the Electrician came by three times during our four day stay. The rooms are clean but need upgrade. The hotel over all is very clean. The buffet has excellent food but the food at the beach restaurant is tasteless and the bar restaurant only served beef products and fries. One of the pool stairs was very slippery, I fell down and hurt my back, my wife informed Diana the receptionist that the stairs are very slippery and my brother slipped and fell, Diana said, "okay" We continue to sit by the pool area until the evening and nobody came to clean the stairs. The beach is great. The hotel is in the hotel zone but not in the central area. There are few restaurants around the area, a pharmacy, and a mall.

Blvd. Kukulcan Km. 11 Cancun QROO

Hotel highlights

  • Walking distance to La Isla Shopping Mall and Cancun Interactive Aquarium
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera, Flamingo Cancun Resort is a leisurely stroll from popular sights such as La Isla Shopping Mall and Cancun Interactive Aquarium. This 249-room, 3-star resort welcomes guests with 2 outdoor pools, 4 restaurants, and free self parking.


Dining

There are multiple options for onsite dining with 4 restaurants, including La Fuente, which has ocean views. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 249 air-conditioned rooms provide safes and phones. Guests can expect to find flat-screen TVs with satellite channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries.


Property features

At Flamingo Cancun Resort, guests enjoy 2 outdoor pools, a children's pool, and a fitness center. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this beach resort include a rooftop terrace, free WiFi in public areas, and a free kid's club.

Room options

Family Room

2 Double Beds and 1 Twin Bunk Bed | 1 King Bed and 1 Twin Bunk Bed | Sleeps 5

Deluxe Room Lagoon View

2 Double Beds | 1 King Bed | Sleeps 4

Standard Room, Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Swim-up Suite

1 King Bed | Sleeps 4

Guest reviews for Flamingo Cancun Resort

Everyone (28) Couples (5) Family (11) Other (2) Friends (2)
3
Partner Couples

The rooms are nice and the beach is beautiful, but the hotel is small. We have to make reservation for every meal and sometimes we were not able to eat on the restaurants because the were booked and for the snack area you have to make a line to eat there. We end up going out to eat for a couple of days.

By , from Chicago on Sep 24, 2020

5
Everyone

By on Aug 15, 2020

5
Everyone

By on Mar 27, 2020

Review comment responded on Mar 30, 2020

Thank you for taking a moment and share your comments, they help us to be better every time. We are glad to know that your experience was great and hope to see you soon. Best regards.

3
Family

I will try and keep review brief as our stay was merely mediocre. PROs: Decent location, beach access, room with ocean view was beautiful, breakfast staff was very nice, easy access to public transportation. CONs: Front desk staff NOT welcoming what-so-ever, small pools (2), dining areas limited in seating & eating options, various areas on property & our bathroom smelled of sewer terribly, NO outside food or drink allowed in hotel (front desk stated "rule"). Overall sense of "policing" around property to ensure no money opportunity being missed. From towels, wristbands to having to purchase water from their on property store ONLY. Left with an uncomfortable feeling during our stay. Will NOT be returning to this property.

By , from Phoenix, AZ. on Mar 20, 2020

Review comment responded on Mar 21, 2020

Thank you for taking a moment and share your comments, they help us to be better every time. We are glad to know that your experience was great and hope to see you soon. Best regards.

4
Everyone

By on Feb 2, 2020

Review comment responded on Feb 2, 2020

Muchas gracias por calificar nuestros servicios, esperamos pronto tenerle de vuelta. Saludos cordiales.

5
Everyone

Not much English spoken. Otherwise everything else is good.

By on Dec 6, 2019

Review comment responded on Dec 8, 2019

Thank you for taking a moment and share your comments, they help us to be better every time. We are glad to know that your experience was great and hope to see you soon. Best regards.

4
Everyone

By on Nov 24, 2019

Review comment responded on Nov 24, 2019

Thank you very much for your preference!!

5
Business Business

Very friendly and good selection of food and drink. could be a little quieter,.

By on Oct 18, 2019

Review comment responded on Oct 18, 2019

Thank you for taking a moment and share your comments, they help us to be better every time. We are glad to know that your experience was great and hope to see you soon. Best regards.

3
Friends

No microwave and no coffee machine in the room. Service was too slow.

By on Oct 8, 2019

Review comment responded on Oct 9, 2019

Thank you for taking a moment and rating our services, we sorry about your experience and would like to have you again with us and make this time a memorable stay as we usually do. Best regards.

4
Everyone

By on Sep 26, 2019

Review comment responded on Oct 3, 2019

Muchas gracias por calificar nuestros servicios, esperamos pronto tenerle de vuelta. Saludos cordiales.

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