Skip to main content
Beginning of main content

Recent guest reviews

The service and food here are unparalleled. The beach is beautiful and pools are clean and warm. Rooms have ocean views and hot tubs. It doesn’t get any better!

Entertainment and entertainment staff were awesome great people. Friendly wait staff. Food in buffet was great lots of choices and delicious ! Pool is beautiful too Did lot like the amount of seaweed in pool but that’s not the hotel’s fault. One thing they should have is an adult activity at night. Sports bar is fun for kids. DJ was there but no one dances because they’re too many kids playing pool and ping pong. Room should be divided. But it’s really nice place

bed bed bed bed ............................................................

This is second time to stay this hotel because we had a great room and good time at last stay. I booked this hotel half year ago to ask higher floor and double bed room to have same experience as last time. And I requested to ORBITZ and hotel a few times and their answer was they'll do their best so I expected they would prepare room as I prefer.But they prepared lowest floor room with 1 bed. After negotiation with hotel, they changed room from 2'nd day but I am so disappointed that they didn't care anything about my request.

Exceptional service from staff, they go above and beyond! Beach is gorgeous. Great location of hotel, walk to mall with high end shopping. Buffet and restaurants in hotel offer nice variety of food. Would recommend hotel to anyone. We will be back!!

I HAD A WONDERFUL TIME AT BEACH PALACE THE BELL GUYS WAS NOTHING LESS THEN AMAZING I CAN’T WAIT TO STAY HERE AGAIN

Had a wonderful stay at Beach Palace the last week of June 2018. Great hotel, with wonderful staff and excellent beach. Yes there is seaweed, but that's everywhere around Cancun.

Nice hotel right on the beach. Very friendly staff. Excellent views of the beach from our room.

Great food, good times. We renewed our Vows at Beach Palace, Great Memories to last a life time. The staff is very nice and helpful. We loved our experience there. Definitely recommend it.

We had 2 rooms reserved, 4 adults and 4 children with paying extra for a older child. When checking in, they did not have 4 children on our reservation, so I have to call Orbitz to resolve it. It took more than 2 hours to check in. We had to wait few more hour for our rooms ready and they were avail about 5 pm. After we settled in our rooms, we found that the air conditioner on one of the rooms was broken. They could not fix it and they could not relocate us within property because of overbooking. 4 of us had to go to other Palace property in the city. One room in Beach Palace and other in the other Palace property!!! There was no bus or transfer between palace properties. It cost us $250 on taxi bill. Worst Palace Hotel experience ever!!!

The hotel was okay the rooms very old and dirty and they where trying to charge me 112$ for ur wristband when you check out if you don't have it they will charge you $112 I think that's ridiculous and the $1500 credit that you get with your room detective 20% on everything that you get so it's not really free

40th wedding anniversary vow renewal. Staff kept surprising us with something. Wedding went off perfectly. Thanks to Marco. Bar staff remember what you were drinking at every location. Food staff remember what you drink coffee, OJ, down to how you like your eggs. Best server Yadira Celene. Thank you for a great stay

This was our 2nd trip to beach palace. It was perfect. I have stayed at many resorts in Cancun and they do not compare to the Beach Palace. Service is second to none, clean, and beautiful. If you are looking for a place to relax, have a great time, and be pampered, look no further. The staff are awesome and go above and beyond to make you have the best trip ever.

What an amazing Hotel, Clean, very freindly staff and the food was so good.

We loved out 4 day saty! Very relaxing. Lots of good food and drinks!

Great family vacation at nice hotel with excellent beach. Excellent beach with white sand located just past nice pool area. Great beach swimming conditions on five out of seven days at hotel (there was considerable seaweed on two of the days). Entertainment staff was so friendly and did an outstanding job. Also cleaning and wait staff was fantastic as well. Good food and drink selection available throughout the day/night. Really nice views as well from pool area on roof of hotel. No unexpected charges on hotel bill, which is always a plus. Will definitely consider returning to this property on future trips to Cancun.

Our vacation stay was excellent the staff is extremely wonderful and the food is excellent in all restaurants in the resort. The atmosphere is perfect I will be back soon!

No intertaiment , foods not good, stings very bad,

We just got back from a week here at Beach Palace. From the moment we arrived to checkin till the time we got our wristbands cut off when leaving, everything was exceptional. The hotel views are gorgeous. Great beach, especially compared to some other properties we saw. The room was big and spacious and always well stocked. The best part of our trip besides the relaxation and being away from reality for a bit was by far the staff. The attentiveness and friendliness was just over the top. I wish I would of taken better care of writing down names so as to include them in this review so that they can get some kind of credit for what I feel was an above and beyond attitude. Roger out at the pool was always right there if and when we needed anything. Esmeralda was another person who treated us just great. Such a friendly soul! Sebastion from the entertainment team was AWESOME!! Our whole group and such fun with him whether playing oversized connect four or having fun in the pool. We really was engaging and friendly. Esmeralda from the spa was another one who was warm and inviting. She took great care of us as visited for the hot stone massage. We like to try new places for each of our trips but after staying here, we will strongly be considering a return trip!!.

Blvd Kukulcan Km 11.5 Cancun QROO

Hotel highlights

  • Walking distance to Cancun Interactive Aquarium and La Isla Shopping Mall
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking

Beach Palace Resort All Inclusive places you in Zona Hotelera, within a leisurely stroll of popular sights such as Cancun Interactive Aquarium and La Isla Shopping Mall. This 287-room, 4-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Free full breakfast is served each morning from 7 AM to 11:30 AM. There are ample dining options with 4 onsite restaurants, including Tequila, which specializes in Mexican cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 287 air-conditioned rooms feature free minibar items, balconies, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Free local calls, free bottled water, and safes are other standard amenities.


Property features

Guests of Beach Palace Resort All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a 24-hour fitness center, a sauna, and a rooftop terrace.

Room options

Concierge Level

King 1 | Sleeps 2

Deluxe Room, Jetted Tub, Ocean View -Kids eat and stay free

Full 2 | King 1 | Sleeps 4

Family Room, 2 Bedrooms, Jetted Tub -Kids eat and stay free

King 1 | Sleeps 6

Deluxe, Lagoon View, with Jetted Tub - Kids eat and stay free

Full 2 | King 1 | Sleeps 4

Guest reviews for Beach Palace Resort All Inclusive

Everyone (17) Couples (51) Business (1) Family (47) Friends (10)
5
Families

The service and food here are unparalleled. The beach is beautiful and pools are clean and warm. Rooms have ocean views and hot tubs. It doesn’t get any better!

By , from CA on Jul 26, 2019

Review comment responded on Jul 26, 2019

Dear Heather, We are pleased your stay with us has motivated you to share such a great review about our hotel. It is a true pleasure to know you enjoyed our rooms, pool area, beach, our gastronomic options and last but not least from the wonderful service provided by our staff. We would be completely honored to welcome you back soon to our resort. Best regards.

4
Everyone

Entertainment and entertainment staff were awesome great people. Friendly wait staff. Food in buffet was great lots of choices and delicious ! Pool is beautiful too Did lot like the amount of seaweed in pool but that’s not the hotel’s fault. One thing they should have is an adult activity at night. Sports bar is fun for kids. DJ was there but no one dances because they’re too many kids playing pool and ping pong. Room should be divided. But it’s really nice place

By on Jul 21, 2019

Review comment responded on Jul 22, 2019

Dear Guest, We truly appreciate your kind comments regarding your recent stay at Beach Palace. Thank you for recognizing our hardworking staff, we aim to create unforgettable experiences for all of our guests, and our staff is definitely the key element to make this possible. Once again, thank you for your observations and comments, we will definitely consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests. Best regards.

2
Families Families

bed bed bed bed ............................................................

By on Jul 19, 2019

Review comment responded on Jul 20, 2019

Dear Guest, We would like to thank you for taking the time to give us your opinion about your experience. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back in the near future. Best regards.

2
Everyone

This is second time to stay this hotel because we had a great room and good time at last stay. I booked this hotel half year ago to ask higher floor and double bed room to have same experience as last time. And I requested to ORBITZ and hotel a few times and their answer was they'll do their best so I expected they would prepare room as I prefer.But they prepared lowest floor room with 1 bed. After negotiation with hotel, they changed room from 2'nd day but I am so disappointed that they didn't care anything about my request.

By , from Chicago on Jan 3, 2019

Review comment responded on Jan 8, 2019

Dear T, First and foremost I would like to thank you for taking the time in sharing with us your comments and the overview of your most recent visit to Beach Palace. I sincerely regret to know that the service and experience was not as positive as expected and as the service that we strive to provide to each and every one of our guests.Please be sure that our main goal is to exceed your expectations and to have you back. We remain at your Service.

5
Everyone

Exceptional service from staff, they go above and beyond! Beach is gorgeous. Great location of hotel, walk to mall with high end shopping. Buffet and restaurants in hotel offer nice variety of food. Would recommend hotel to anyone. We will be back!!

By on Dec 31, 2018

Review comment responded on Dec 31, 2018

We feel truly honored that you have selected Beach Palace and to learn that your whole stay was absolutely fantastic where everything that you experience left you with favorable impressions. Next time you visit México, please do not hesitate to let us know. It will be a pleasure to serve you.

5
Everyone

I HAD A WONDERFUL TIME AT BEACH PALACE THE BELL GUYS WAS NOTHING LESS THEN AMAZING I CAN’T WAIT TO STAY HERE AGAIN

By , from New Jersey on Sep 25, 2018

Review comment responded on Sep 25, 2018

Thank you very much for your positive feedback, comments like yours, motivates us to aim for the best experiences and to provide the most amazing vacations to all our dear guests We look forward to welcoming you back soon for another incredible holiday in our paradise!

5
Everyone

By on Aug 10, 2018

Review comment responded on Aug 27, 2018

Dear Guest, Thank you so much for choosing us. We are grateful for your kind feedback and look forward to welcoming you back again soon. It is always a pleasure to host you and exceed your expectations at Beach Palace. Best wishes, Beach Palace Cancun

5

great staff, great location, and great beach.

Everyone

Had a wonderful stay at Beach Palace the last week of June 2018. Great hotel, with wonderful staff and excellent beach. Yes there is seaweed, but that's everywhere around Cancun.

By on Jun 30, 2018

Review comment responded on Jul 2, 2018

Dear Guest, It is wonderful for us to know you had such amazing experience during your stay at Beach Palace. Your satisfaction is at all times our most important goal and so we are grateful for your kind feedback and most importantly, for your confidence and preference. We hope to have the chance to host you again soon. Best regards, Beach Palace Cancun

5
Everyone

Nice hotel right on the beach. Very friendly staff. Excellent views of the beach from our room.

By on Nov 25, 2017

Review comment responded on Nov 29, 2017

Dear Guest, Thank you so much for sharing your kind comments with us, we are happy to know you had such positive experience and look forward to your next visit soon! Best wishes, Beach Palace Cancun

5

great family oriented hotel

Everyone
Vow Renewal at Beach Palace

Great food, good times. We renewed our Vows at Beach Palace, Great Memories to last a life time. The staff is very nice and helpful. We loved our experience there. Definitely recommend it.

By , from California Bay Area on Jul 22, 2017

Review comment responded on Jul 25, 2017

Dear Ceci, First and foremost, thank you so much for choosing Beach Palace. We are happy to receive your review and discover about your wonderful experience with us, it makes us feel proud to know Beach Palace surpassed all of your expectations. We look forward to host you again in the future, please don't forget us and come back soon! Best regards, Beach Palace Cancun

Beach Palace Resort All Inclusive

Blvd Kukulcan Km 11.5, Cancun, QROO 77500
url importing https://www.orbitz.com/Cancun-Hotels-Beach-Palace-Resort-All-Inclusive.h428589-p2.Hotel-Reviews