Beach Palace Family Resort & Spa - All-Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall
VIP Access

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Photo gallery for Beach Palace Family Resort & Spa - All-Inclusive

Aerial view
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6 restaurants, dinner served, Italian cuisine
6 restaurants, dinner served, Italian cuisine
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included

Explore the area

View in a map
Blvd Kukulcan Km 11.5, Hotelera Zone, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪6 min walk‬
  • Place, Isla Dorada
    ‪9 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 1070 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Honeymoon Suite Ocean View - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 440 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Governor Suite Ocean View - King Size Bed

  • 630 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Deluxe Lagoon View

  • 441 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Superior Family Deluxe - Kids & Teens Free

9.0 out of 10
Wonderful
(4 reviews)
  • 880 sq ft
  • 2 bedrooms
  • Lagoon view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Lagoon View - Kids & Teens Free

8.8 out of 10
Excellent
(82 reviews)
  • 440 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

8.2 out of 10
Very good
(17 reviews)
  • 440 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Cancun

Located in Zona Hotelera, Beach Palace Family Resort & Spa - All-Inclusive is adjacent to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within a 10-minute walk of other popular attractions like La Isla Shopping Mall. This 287-room, 4-star property has 3 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • La Isla Shopping Mall - 6 min walk - 0.4 miles
  • Isla Dorada - 9 min walk - 0.5 miles
  • Cancun Interactive Aquarium - 10 min walk - 0.5 miles
  • Hotel Zone Beaches - 18 min walk - 1.0 mile
  • Marlin Beach - 18 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Park Royal Cancun - ‬6 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Andiamo - ‬6 min walk
  • ‪Los Chachalacos - ‬6 min walk
  • ‪Azulinda Cafe & Bar - ‬5 min walk

About this property

Beach Palace Family Resort & Spa - All-Inclusive

Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall
Guests of Beach Palace Family Resort & Spa - All-Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, 2 hot tubs, and a sauna.
Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, balconies, and coffee makers are other standard amenities.
3 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, O Spa. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Carvao
  • Madre Mia
  • Tacos
  • Tavola

Things to do

  • 2 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Handrails in stairways (39 inches high)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 15 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Renovations and closures

This property is closed from August 15 2025 to June 30 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Laundry fee: USD 315 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 005-007-000902/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Beach Palace
Beach Palace Cancun
Beach Palace Resort
Beach Palace Resort All Inclusive
Beach Palace Resort All Inclusive Cancun
Beach Palace Hotel Cancun
Beach Palace Resort All Inclusive All-inclusive property Cancun
Beach Palace Resort All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive rate plans at Beach Palace Family Resort & Spa - All-Inclusive?

Beach Palace Family Resort & Spa - All-Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include dance classes and live performances.

Is a free cancellation option available at Beach Palace Family Resort & Spa - All-Inclusive?

Beach Palace Family Resort & Spa - All-Inclusive offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to see near Beach Palace Family Resort & Spa - All-Inclusive?

This property is situated in Zona Hotelera within a 10-minute walk of La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find Forum Beach and Gaviota Azul Beach within a short drive.

Is parking available on site at Beach Palace Family Resort & Spa - All-Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Beach Palace Family Resort & Spa - All-Inclusive?

O Spa is the property's spa and services include facials, body scrubs, and massages.

Does Beach Palace Family Resort & Spa - All-Inclusive include a casino on the premises?

No, Beach Palace Family Resort & Spa - All-Inclusive doesn't have a casino.

Will I find an indoor pool at Beach Palace Family Resort & Spa - All-Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and 2 hot tubs.

What amenities will couples enjoy at Beach Palace Family Resort & Spa - All-Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 3 outdoor pools, 2 poolside bars, and 6 restaurants.

Are there hot tubs at Beach Palace Family Resort & Spa - All-Inclusive?

Yes, guests can enjoy 2 spa tubs at this all-inclusive property.

Does Beach Palace Family Resort & Spa - All-Inclusive have a restaurant with a breakfast menu?

Yes, Beach Palace Family Resort & Spa - All-Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Beach Palace Family Resort & Spa - All-Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Beach Palace Family Resort & Spa - All-Inclusive.

Are there connecting rooms at Beach Palace Family Resort & Spa - All-Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

What is the closest airport to Beach Palace Family Resort & Spa - All-Inclusive?

The closest major airport to Beach Palace Family Resort & Spa - All-Inclusive is Cancun Intl. Airport (CUN), which is 13.5 mi away (22 minutes by car).

Can I book a room with a balcony at Beach Palace Family Resort & Spa - All-Inclusive?

Yes, every guestroom at Beach Palace Family Resort & Spa - All-Inclusive comes with a balcony with some featuring ocean or city views.

Does Beach Palace Family Resort & Spa - All-Inclusive have a wedding venue on site?

Take advantage of the wedding venue at Beach Palace Family Resort & Spa - All-Inclusive if you plan to say "I do" during your trip.

Beach Palace Family Resort & Spa - All-Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 622 out of 1116 reviews
Rating 8 - Good. 261 out of 1116 reviews
Rating 6 - Okay. 121 out of 1116 reviews
Rating 4 - Poor. 66 out of 1116 reviews
Rating 2 - Terrible. 46 out of 1116 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

RODOLFO

Stayed 5 nights in Jul 2025

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, beautiful beach
Stayed 3 nights in Jul 2025

8/10 Good

Fadi

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Euryka

Stayed 4 nights in Jul 2025

6/10 Okay

Stacy

Stayed 7 nights in Jul 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed how respectful and caring the staff were. All of the meals were amazing 😍. The beds were super comfy. The activities and events at the resort were awesome,transportation access was on point. The tour to Isla mujeres was so much fun. The only thing that I didn't like was the doors to the rooms. They slammed very loud. Otherwise my experience was a 5 out of 5.
Stayed 7 nights in Aug 2025

10/10 Excellent

Thiery

Liked: Cleanliness, staff & service, property conditions & facilities
Conven
Stayed 5 nights in Aug 2025

10/10 Excellent

JuanCarlos

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good 100% recommend definitely we will be back.
Stayed 5 nights in Aug 2025

10/10 Excellent

dimitrios

Stayed 5 nights in Aug 2025

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I booked two (2) rooms at the Beach Palace and was happy with the rooms with the exception of the A/C which kept running which was fine, I just needed to redirect the fan. The issue I had was with downstairs, the salespeople booked me to go with my 5 children to Moon Palace for a day pass, when Moon Palace mentioned that all my children had to participate in a 90 minute presentation, I told them I'm sorry, but will have to return to Beach Palace. Lastly, the front desk, told us that we could check out late, but on check-out day, the manager had his employee pay $120 to cover the check out. I was shocked that they would ask an employee to cover a fee, never happened before. Don't think I will return.
Stayed 3 nights in Jul 2025

10/10 Excellent

Radames

Traveled with family
Liked: Cleanliness, staff & service, amenities
Small for Cancun resorts, but very good hotel.
Stayed 7 nights in Jul 2025

10/10 Excellent

Jerel Deon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always
Stayed 4 nights in Jul 2025

10/10 Excellent

Maria Junnei Bautista

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing vacation.Great family friendly resort, will go back and would recommend!
Stayed 4 nights in Jul 2025

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at Beach Palace or any other Palace resort. Great experience. Traveled with 11 and 14 year old kids. They loved it. Love that everything is right there. No huge facility where you need to take golf carts to go to the beach or pool. Food was on par for all-inclusives— not award winning but something for everyone. Great room service 24/7. Speedy and great options. Staff were super friendly and attentive. Didn’t feel like I was constantly being pressured into tipping at every interaction. Staff were genuine and caring. Will definitely be going back.
Stayed 4 nights in Jul 2025

8/10 Good

Shegaw

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jul 2025

10/10 Excellent

Beatriz Garista, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Chutima

Stayed 4 nights in Jul 2025

10/10 Excellent

Jintana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 6 nights in Jul 2025

6/10 Okay

JESUS ALEJANDRO

Traveled with group, Traveled with family
The food at the hotel was just okay. The food was bland. The room needed additional attention. I felt that a jacuzzi in a 2 bed room is unnecessary and took up so much space.
Stayed 5 nights in Jun 2025

6/10 Okay

Irsalan

Stayed 4 nights in Jul 2025

10/10 Excellent

Ninnette

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was great!
Stayed 7 nights in Jul 2025

2/10 Terrible

Karina

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Not as good as seemed on the pictures. Not a lot of variety of food
Stayed 4 nights in Jul 2025

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

8/10 Good

Duc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3/5 stars total .
Stayed 4 nights in Jul 2025