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Calypso Hotel Cancun

3.0 out of 5.0

Recent guest reviews

Has two pools, you need to walk 12 min to the public Beach, you can save money at this hotel. Just cross the avenue to get the beach. Staff are very kind. Free WiFi at lobby and garden area, there's WiFi at every room but you must pay, I don't know how much. Excellent viewing from balcony

This is a simple hotel, good for one night. Good airco, good breakfast. At about 45 minutes of the airport. Large room, good sanitair, clean. Adequate personnel. It has a swimming pool and a little shop for water etc.

We booked this hotel for only one night. The room was clean and large. The decor of the hotel and the rooms is not special. The hotel is located along a busy road and everything is noisy. In the immediate vicinity there are hardly any restaurants or shops. There is also no beach nearby. At a greater distance (by bus or taxi) there is enough to be found in Cancun. The restaurant that belongs to the hotel was pricey. The staff was friendly, not particularly serviceable. If you have a good offer and you only use the hotel to sleep, then it may be a good choice. If you have more expectations, I would not recommend this hotel.

Two friends and I were desperate for a room and we came to Calypso hotel because there were rooms available. It was late at night (1:30 AM) and we just needed a place to sleep. Upon arrival in our room, no lights, air conditioning or electrical outlets were working. We called the front desk (Erika) and she sent someone up to turn on the electricity. We had told the worker that the air conditioner was not working and was advised to wait a while for it to begin pumping cold air. The room was scorching hot- much warmer than outside. We all took cold showers and tried to sleep while we waited for the air conditioner to begin working. After waiting two hours, we finally called downstairs again about the problem. They sent another maintenance guy up to our room where he tried to fix the air conditioning. After him realizing that the air conditioner was broken, we asked to switch rooms. After FINALLY switching rooms, getting settled in, and getting the new air conditioner in the new room to work, we all went to bed at around 5:30 AM. Being exhausted from a long day, it was unfair to have to deal with this problem. That same morning we had to wake up at 11:00 AM to check out at 12:00 PM. When we went to check out, I advised the assistant manager and the front desk receptionist of what had happened. I told them that I either wanted a refund, to be able to stay another night (as I was needing another night somewhere) or a deserved discount for another night. Nothing was done. In fact, we were told that we should have left the hotel at 5 AM if we wanted a refund. This seems to be a bit extreme to kick out hotel guests because your guys’ rooms to not live up to regular standards. Where else would we be able to go at 5 AM? We escalated this issue to the manager where we were told (OVER THE PHONE. He would not even meet with us) that all we could have is a free breakfast. We ended up just leaving the hotel and were referred to contact the sales department. In all- we paid $88 dollars for 5 and a half hours of sleep. As you know, summers in Mexico make it very difficult to sleep without air conditioning. Our room did not even have a FAN to cool us off. The fact that we were mistreated so unfairly is unbelievably disappointing.

The hotel is clean and comfortable. Last day I requested a late check as a courtesy and they just gave me half an hour more than the regular check out time. Which is understandable. However, there were no water neither electricity and for that reason I asked them to be a little more flexible as I had an international and long flight ahead and wish to take a shower before leaving. No, no and again, no. That was the answer. No hospitality or empathy at all. I doubt the hotel was 100% occupied!

Dont stay here you will have your money taken you will file a police report you will be told you will be reimbursed but you wont!! Months later nothing!! Stay far away! Spoke with management they stated they would file insurance claim and send me my money as of today nothing!! So many lies!! I have been coming to Cancun since I was 17 I wont be back!

I prepaid for breakfast but did not get it. They said did not include it. The motel was ok at best. The staff is friendly. No ice machine on site. The swing bar had not seen activity in many years. The location was excellent though. It was walking distance to several boat excursions.

Hotel is older and not on the beach side. However, for the price paid it was acceptable. Rooms need to be updated as well as their WiFi. Elevator is like an amusement ride. You never know what floor it'll will stop on and the display will note 14th floor when there are only 10fl. Pillows are really hard. However the grounds around the pool and the back area that used to be an outside bar with swings instead of chairs is a cool place to hang out with friends late at night

Please think twice before staying here!! My money was stolen from my room the day before we left! I was told the police were called waited until after 12:30 pm they never showed up! I had to take a taxi with the last of my daughters money to go to the police station. I was told they never received a call. I filed my report and nearly missed my plane! Very convenient this all took place the day before leaving. The hotel is incredibly run down pool is a disgrace no towel no beverages as they advertise. Basically a huge disappointment. After going to Cancun for 20 years I now don't see myself going back! The only one good the was Francisco the bell boy he was a very nice man!

Stayed here one night on my way to Cozumel. Got in to Cancun on an early flight but hotel was strict about not letting us check in until after 3pm. Hotel and Pool is run down but location is across the street from the beach. Two blocks away there is an OXXO and a great hole-in-the-wall Mexican restaurant that is terrific. Bus 1 and 2 that take people up and down the hotell zone and to Walmart/downtown has a stop one block from the hotel.

Blvd. Kukulcan Km. 4, Lote D-8 Cancun QROO

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • 2 outdoor pools

Located in Hotel Zone, Calypso Hotel Cancun is adjacent to Museum of Popular Mexican Art and within a 10-minute stroll of Linda Beach. This 125-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free self parking. It's near the airport and also a short walk from Escenica Tower and Langosta Beach.


You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service. Start your day off with breakfast, available for a fee.


All 125 air-conditioned rooms feature balconies, safes, and phones. Flat-screen TVs come with cable channels. Bathrooms offer rainfall showers and free toiletries. Ironing boards and desks are other standard amenities.

Property features

Guests staying at Calypso Hotel Cancun enjoy access to 2 outdoor pools, a health club, and free WiFi in public areas. There's free parking and an area shuttle for a fee. The 24-hour front desk has staff standing by to help with concierge services and luggage storage. Additional amenities include a terrace, laundry facilities, and a garden.

Reviews from Trip Advisor

Trip Advisor aggregated rating

43.0% of guests recommend this hotel

Total of 185 reviews