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Cyan Cancun Resort & Spa

3.5 star property
On private beach with outdoor pool, near Iberostar Cancun Golf Course

Choose dates to view prices

Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free cabanas, pool umbrellas
Property video
Restaurant
Superior Suite, Balcony, Sea View | Terrace/patio
Beach massages

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪14 min walk‬
  • Place, El Rey Ruins
    ‪19 min walk‬
  • Place, Delfines Beach
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Deluxe Room, Sea View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, Sea View

8.0 out of 10
Very good
(63 reviews)
  • 344 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(36 reviews)
  • 344 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, Sea View

8.0 out of 10
Very good
(21 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, Balcony, Sea View

  • 452 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite

8.0 out of 10
Very good
(46 reviews)
  • 344 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Cyan Cancun Resort & Spa is within a mile (2 km) of other popular sights such as Iberostar Cancun Golf Course. This 3.5-star hotel has 155 guestrooms and offers conveniences like a restaurant, a private beach, and an outdoor pool.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 miles
  • Iberostar Cancun Golf Course - 14 min walk - 0.8 miles
  • El Rey Ruins - 19 min walk - 1.0 mile
  • El Rey Ruins Trailhead - 19 min walk - 1.0 mile
  • Delfines Beach - 6 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬11 min walk
  • ‪Zai - ‬13 min walk
  • ‪Royal Solaris Cancun - ‬4 min walk
  • ‪Sun Palace - ‬6 min walk
  • ‪Marco Polo Restaurante - ‬5 min walk

About this property

Cyan Cancun Resort & Spa

On private beach with outdoor pool, near Iberostar Cancun Golf Course
Guests staying at Cyan Cancun Resort & Spa enjoy access to a private beach, an outdoor pool, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Other amenities at this beach hotel include express check-out, a terrace, and a garden.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, free toiletries, and slippers. Other standard amenities include free local calls, safes, and ironing boards.
Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

  • Service fee: USD 2 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and a security system.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Frequently asked questions

Is free cancellation available at Cyan Cancun Resort & Spa ?

Cyan Cancun Resort & Spa offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

What's there to see close to Cyan Cancun Resort & Spa ?

This hotel is situated in Zona Hotelera within a short 8-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and also 18 minutes on foot from Iberostar Cancun Golf Course. You'll also find La Isla Shopping Mall and Delfines Beach within a short drive.

Will I be able to park at Cyan Cancun Resort & Spa ?

Yes, secured self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Cyan Cancun Resort & Spa ?

Distinctive Spa is the hotel's full-service spa and services include beach massages.

Does Cyan Cancun Resort & Spa have a casino on the premises?

No, Cyan Cancun Resort & Spa doesn't have a casino.

Is there an indoor pool at Cyan Cancun Resort & Spa ?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Cyan Cancun Resort & Spa a good place to stay for couples?

This beachfront hotel offers plenty of amenities for couples including a private beach, an outdoor pool, and a poolside bar.

Are there hot tubs at Cyan Cancun Resort & Spa ?

Yes, this hotel offers private indoor spa tubs in some guestrooms.

Does Cyan Cancun Resort & Spa feature a restaurant that includes a breakfast menu?

No, Cyan Cancun Resort & Spa doesn't have a restaurant that serves breakfast.

Does Cyan Cancun Resort & Spa allow pets to stay free of charge?

No, pets aren't allowed at Cyan Cancun Resort & Spa though service animals are welcome.

Are there connecting rooms at Cyan Cancun Resort & Spa ?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Cyan Cancun Resort & Spa ?

The closest major airport to Cyan Cancun Resort & Spa is Cancun Intl. Airport (CUN), which is 7.9 mi away (12 minutes by car).

Can I book a room with a balcony at Cyan Cancun Resort & Spa ?

Yes, some guestrooms at Cyan Cancun Resort & Spa offer a balcony and may feature sea views.

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 694 out of 1648 reviews
Rating 8 - Good. 398 out of 1648 reviews
Rating 6 - Okay. 236 out of 1648 reviews
Rating 4 - Poor. 144 out of 1648 reviews
Rating 2 - Terrible. 176 out of 1648 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Stephen Edward

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled of mold when i first walked in. There was mold on the a/c vents that the air wasvblowing out. There was mold all alongvthe back of the sofa in the room. Mold was also behind the bathroom door..i have pictures of these complaints if needed. The staff was great. ,butvthe property was invrough shape. The cushion to lay on around pool and on beach are tornvand dont smell good..pool had a weird sheem floating on top of water
Stayed 5 nights in Aug 2025

4/10 Poor

Muhammad Arif

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was out of order. The rooms are in bad condition. The nathrooms smell all the time. The staff is not so friendly.
Stayed 3 nights in Aug 2025

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The swimming pool is very nice, the staff is attentive, it's clean, the property could be modernized.however, I understand as it's very affordable.
Stayed 3 nights in Aug 2025

10/10 Excellent

peyton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just a few minutes away to walk the beach near by is super clean and has a restaurant you can eat on the beach. There is a club next door that is great as well . Their wasn’t many people staying in the hotel since we came in a Saturday and Monday so we had the pool all the ourselves most the time it was very relaxing .
Stayed 1 night in Aug 2025

6/10 Okay

Shaddrick

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
It was a ok stay air conditioners didn’t work well in either room I had
Stayed 7 nights in Aug 2025

10/10 Excellent

Ileana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellence experience 🌟🌟🌟🌟🌟🥰 the personal was very friendly and helpful 👌 ✨️ 👍 i love my room ❤️ thanks guys for now this hotel will be my favorite 😍
Stayed 7 nights in Aug 2025

6/10 Okay

Inayah Jamilah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

Farhan

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
The bathroom ceiling was leaking water constantly. We were told they would fix it in an hour but they could not, then said in another 2 hours, we went outside for lunch and came back after 4 hours, it was still not fixed. We were eventually made to downgrade to a room without jacuzzi and without the immediate infinity pool access on the ground floor. I hope they will refund us as they have promised.
Stayed 2 nights in Aug 2025

4/10 Poor

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water the entire stay. Paid for jacuzzi suite and couldn’t even utilize. Staff would enter the room even when being told not to! Very uncomfortable as I was not dressed! Entered without permission on a couple occasions. You will be sharing your stay with bugs also. I was told I would be receiving refund and haven’t received that either.
Stayed 2 nights in Aug 2025

10/10 Excellent

HERBERT, Guatemala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación y con acceso a la playa de Cancún.
Stayed 3 nights in Aug 2025

2/10 Terrible

Rosario

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I went to check out they went to check the room and said that they where missing a hand towel and charged me for it. They accused me of stealing basically. They should take the guest when they go check the room
Stayed 1 night in Aug 2025

8/10 Good

Amidou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

2/10 Terrible

Chirag

Stayed 1 night in Jul 2025

8/10 Good

Juan, fontana

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

GLadys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel NO recomendable

Mi expreciencia en Cyan Cancun No fué buena...me cambiaron 3 veces de habitacion...la 1ra...No cerraba la puerta (el seguro estaba quebrado) en la 2da habitacion...NO servia el A/C...en la 3ra...NO servia el toilet......en la alberca...un guardia me gritó muy grosero porque "segun" NO apagabamos una lámpara y No podiamos bajar a la playa ...hay una area protegida de tortugas...cada noche llegan tortugas a desobar..y cada mañana pasan la maquinaria por ensima de esas areas limpiando la playa pero aplastando los huevos de las tortugas...todo mal...
Stayed 7 nights in Jul 2025

4/10 Poor

Jhalisson

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is located in a good zone but needs renovations and maintenance, painting and other repairs
Stayed 2 nights in Jul 2025

2/10 Terrible

Jonarque

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I would honestly say this place needs a serious remode or restoration. So the place is extremely clean, but unfortunately it just looks so old that I don’t think any amount of cleaning will make it look luxurious. The staff was very professional. Oh yea and there was like 12 hour period with no power and no water which is crazy. We were only given a 12 hour notice and no kind of accommodation or credit or a refund was given for that period of time. Overall, I would personally say there is hotels that are a little bit nicer for the price. The food at the restaurant was ok. Oh yea when I went to use the hot tub there was a weird yellow crust looking thing that came out of the jets.
Stayed 4 nights in Aug 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2025

10/10 Excellent

Miles, Palmdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more stations in "ENGLISH". Overall the a perfect view, couldn't have ask for the view I had. Superb, picture perfect morning, noon and night !!! Couples dream vacation. Restaurant was excellent, but needs to work on my favorite Margaritas. All employees were helpful if the understood what you were saying. Overall I would rather over 95 percent.
Stayed 3 nights in Aug 2025

6/10 Okay

ERIN

Disliked: Amenities, property conditions & facilities
Property is old.
Stayed 4 nights in Jun 2025

2/10 Terrible

Liliana

Disliked: Staff & service, property conditions & facilities
The ocean view we paid for was not it. Full of seaweed , no balcony as advertised. Definitely do not recommend, also the girls that were at check in were rude and seemed bothered every time we would communicate with any concerns.
Stayed 4 nights in Jul 2025

8/10 Good

Karlos

Traveled with partner
Liked: Cleanliness, staff & service
Hotel was a last minute stay, but was worth it. I would say 2 or 3day minimum. Staff was cool, not many speak English. Hotel elevator was under construction, one side worked but its tiny. While on your vacation the last thing you want to hear is banging in the morning while your trying to sleep in! The hotel restaurant was clean, food was okay. The hotel pool was nice probably the best thing there. The private beach had seaweed but they do try to clean it in the morning. Overall the stay was okay for what we needed, its not over the top but very affordable & nice enough to enjoy yourself. There is a XoXo convenient store across the street, they sell tacos, hot dogs, chips, beer all the snacks. I would stay there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Veronica

Liked: Amenities
Amazing stay.
Stayed 3 nights in Jul 2025

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