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Fiesta Inn Cancun Las Americas

3.5 out of 5.0

Recent guest reviews

Due to our flight home being cancelled by Air Canada we stayed here for 1 night. It was attached to a mall and the room was basic and overall it served the purpose. It has a small restaurant. The breakfast buffet was decent.

With a one-night stay, I can say that this is a very good option for business purposes, not for holiday. Staff is very Kindle and helpful, rooms are well organized and AC works OK. In my opinion, there could be a little more channels on TV. Gym and pool are on the top of the building. One suggestion to lobby staff is that when you recognize that it's the customer's first day, show them how to use the elevator with the card, I was thought by a girl inside the lift. In my case, Wi-Fi didn't work a lot. In the very positive thoughts about the hotel is the location, plaza las Americas offers you all kind of options to be busy such as Restaurants, Starbucks, cinema and shops. Don't think is a good option for big families.

Well I did like the location of this place stuck on the back of a big shopping mall. It was easy to catch a bus and get about.Taxis were outside the main door. The hotel zone was easily reached. I was not looking for a party, all inclusive resort. The hotel was older and some repairs were underway. The room I had was spacious with everything you need. Staff were friendly and helpful.

La verdad es que me decepcionó. Llegué con mi familia y la vedad es que las habitaciones son muy pequeñas e incómodas. El aire no se puede regular y te ahogas de calor o te congelas. El parking está muy incómodo y lejos para llevar las maletas hasta el lobby. I was deceptioned. I went there with my family and the rooms were very small and unconfortable. The air conditioner can´t be regulated and either you freeze or you melt. The parking is located far from the lobby and it´s a hassle to carry the luggage.

If I could give zero stars, I would. No HOT WATER even though we spoke with 3 different managers of various shifts over 1 1/2 days. Then had to argue for money off our room when we checked out! DO NOT STAY HERE.

This hotel is a hotel which I recommend for a one night stay but not for a family trip. The place is really nice, the wifi doesn't work. This, out of the 2 other hotels I went to on this trip, is the only one with blankets. This is a really corporate hotel, for work, but it still is nice. With its rooftop pool and bar, even a fitness area, this is really good. The flat screen tv has many channels, one tv per room, it has sports and other stuff. Really cool hotel for a one night stay.

The location of the hotel in combination with shopping center is perfect and with many restaurant opportunities in the center and nearby. Further, it gives good opportunity for early morning jogging/run to the nearby waterfront area - you can do a 5-10 km tour.

We got a VERY reasonably priced night at the Fiesta Inn, and the hotel itself was quite nice. Couple issues, first, there is really no parking and we had to drive around the hotel a couple of times to find a place to park, then even for a short stay to drop off bags had to pay $10 pesos to park. Second, I understand the whole ECO FRIENDLY thing, but hot water would be nice. I ran the shower for 10 minutes trying to get something more than 70° water... Cold showers were not on my agenda. The staff was very courteous, and there is certainly plenty of restaurants around, albeit, they are all tourist trap type places and all large international chains. We took a cab to the Downtown Hotel district, and were able to get there from around $40 pesos, so it was very convenient. We didn't really like Cancun as a whole, it's really not our speed, but this was a very affordable way to see/experience Cancun while still being safe and convenient.

Great service, clean, complimentary fresh coffee, tea and water. I forgot my toothbrush, I called the desk and within seconds someone was knocking on the door to deliver the toothbrush. I loved the card with tips on how to have a restful night.

When I went to get breakfast at this hotel, I was visited by chef, who asked me, haw was my food and service. Do you need to know more?! I was really surprised by excellent service. It is not expensive hotel. Does not have beachfront. Has little swimming pool on top. Prompt reaction on ANY request I had. Good room service. Location in one of the biggest commercial plazas of Cancun. So you do no need to do your browsing around for restaurant or store- all in one. I just went to any other hotel or park and did pay for beach, when we were not busy by excursion. Right on the side of this hotel is an waffles place, where you could have the breakfast too. I recommend this place form the bottom of my heart- great hotel. Stress free- it is a lot, when you come to vacation. Many of expensive hotels should learn, how to treat customers, so come and take classes from Fiesta Inn! I will be back.

Av. Bonampak Lote 1, Manzana 1 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Downtown Cancun, Fiesta Inn Cancun Las Americas is adjacent to Amerimed Hospital and within a 5-minute walk of Royal Yak Casino and Sports Book. This 152-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Dubai Palace Casino and Malecon Americas Shopping Mall are a short walk away.


Dining

Enjoy a bite to eat at La Isla, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 152 air-conditioned rooms provide espresso makers, laptop-compatible safes, and phones. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Ironing boards and desks are other standard amenities.


Property features

Guests staying at Fiesta Inn Cancun Las Americas enjoy an outdoor pool, a fitness center, and a spa tub. Self parking is offered for MXN 17 per night. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and laundry facilities.

Room options

Superior Room, 2 Double Beds

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 529 reviews