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Fiesta Inn Cancun Las Americas

3.5 out of 5.0

Recent guest reviews

The hotel is conveniently located above a very large shopping mall in down town area of Cancun. About 25 minutes drive from the airport. Large clean, comfortable room; friendly efficient staff; good wifi. We did not eat at the hotel but decided to eat breakfast at the Waffle Boutique located in the shopping mall directly next to the hotel entrance. The served fantastic sweet or savoury breakfast at reasonable prices

Clean hotel conveniently located above a very large shopping mall in down town area of Cancun. About 25 minutes drive from the airport. Large comfortable room; friendly efficient staff; good wifi. Did not eat at the hotel but can recommend the Waffle Boutique located in the shopping mall directly next to the hotel entrance for fantastic breakfast at reasonable price .

Would stay here again for sure. Amazing food, clean rooms, staff was very helpful and understanding of having small kids. Breakfast was amazing!! Not bad for being stuck in Cancun. Close to everything in walking distance.

The Fiesta Inn in Cancun lies within a huge shopping mall, Las Americas. It is large and modern, no atmosphere really, just a clean American style hotel with a good sized pool and lounge chairs on the roof (and a nicely equipped fitness room). There is also a pool side bar which looks as if it has never been open. This is a real pitty because there is a comfortable seating area - couches, chairs with nice fat cushions - where we would have spent time with a book. We had a large clean room. There are numerous electrical outlets and a coffee machine, but no fridge which we sorely missed. We needed help establishing a wi-fi connection with our android devices, but after that everything was great. Consistent strong connections. Our room is noisy. We are on the 7th floor and can easily hear people in the gym one floor up. We have been disturbed by the noise of what sounds like construction. The front desk staff were very helpful at check-in and later printing some tour vouchers. As for location, many people have discussed the pros and cons of the downtown versus the hotel zone. Our experience downtown is very positive. There are several decent Mexican restaurants around the bull ring which is five minutes walk away (La Guada gave us so much free food when we ordered two beers that we were unable to follow up with orders from the menu!), a fabulous pub and restaurant called La Playita across from the Bull Ring, some fine restaurants like Cafe Marakame and La Troje 20 minutes away on foot, and the famous Mercado 28 flea market a 30 minute walk and well worth the visit. We would strongly recommend that a first-time visitor to this hotel walk a km to the left, along Ave. Bonampak, to an exceptional Italian restaurant called Rinos. Along the way, you will see cafes and several other restaurants that all seem worth a look. We have visited the hotel zone only briefly. It looked terribly commercial and expensive - great if all you want is the beach. For us, downtown Cancun was just fine.

This Fiesta Inn is relatively new and is more modern than other ones I have stayed in. However the cleaning staff needs to do a better job. I found hair on the floor in my room and crumbs on the chairs. Other than that my stay was fine, and I particularly enjoyed the restaurant.

If you do not have many options and money to stay at a hotel near the beach in Cancun, this is definitely your place, because it is inside in a large shopping mall plaza that takes a whole day to explore, you will find cinemas, restaurants and much entertainment, in addition to being well connected and with public transport and supermarkets nearby.

I just visited this place, it was ok, the pillows felt like the were made of feathers but you only only felt the sticks. There as an apple core on the floor, 2 of their courtesy wattle bottles were salty, and their bedroom key kept dis-activating so I had to go to the lobby to get it programmed again. However it was a nice view, nice shower, and the staff was courteous.

I stayed here twice (first time for a week 2 years ago and 2nd time for 4 nights in November 2017), both times on business and the location works for me. Rooms are nice, everything is very clean, wi-fi reliable (very important for me) and the terrace on the top is lovely. Hotel is very well soundproofed but the rooms ending on 04 are too close to the door where cleaning and maintenance staff come in and out of (not sure what's behind the door) and they can be noisy in the morning. Bahtroom toiletries are very nice (shampoo, soaps, tooth brush and paste, etc.). This is definitely not the hotel where you'd go if you're vacationing in Cancun. It's not meant to be, I don't think. Front desk staff is alright. Some really do try harder than others, the rest are aloof at best. I asked about the places to eat in the vicinity and they didn't have to say much about it. Also, I asked for a taxi to take me to the beach and they walked me out in front o the hotel where there is a taxi station and let me negotiate the price myself. I could've done that myself. The only issue which happened to me on both visits was that at breakfast, even though it was included, I had to sign the bill and waiters were regularly confused if I had the breakfast included with the room or not. That became annoying after a while. Usually there were 2 men involved in the whole process and I just didn't understand why there were any confusion to begin with. Breakfast itself is very good. All tables have bottled water is NOT free even though that's not written anywhere (that i could see anyway). All in all, if you're fairly independent and don't expect much assistance from the hotel staff, this a decent hotel. I am torn between 'average' and 'very good'...somewhere in between, really. Starbucks in the mall is helpful (their Chiapas brew is excellent) and the staff working there is very nice.

Decepcionado en esta ocasion. No me dieron la habitacion que solicite y las toallas estaban raidas. Dissapointed this ocassion since I was not given the room i booked and on top of that the towels were falling apart.

I was in Cancun on business where the location of this hotel proved most convenient for our use. The rooms are clean andthe check-in process was fast. The hotel is located in the Plaza Las Americas mall which is very convenient, thers is a supermarket besides the mall and lots of restaurants for dining. I would stay here again for the simple facts the value was great, location very convenient for all Cancun applications.

Av. Bonampak Lote 1, Manzana 1 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Downtown Cancun, Fiesta Inn Cancun Las Americas is adjacent to Amerimed Hospital and within a 5-minute walk of Royal Yak Casino and Sports Book. This 152-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Dubai Palace Casino and Malecon Americas Shopping Mall are a short walk away.


Enjoy a bite to eat at La Isla, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


All 152 air-conditioned rooms provide espresso makers, laptop-compatible safes, and phones. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Ironing boards and desks are other standard amenities.

Property features

Guests staying at Fiesta Inn Cancun Las Americas enjoy an outdoor pool, a fitness center, and a spa tub. Self parking is offered for MXN 17 per night. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 7 meeting rooms, and conference space.

Room options

Superior Room, 1 King Bed

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 624 reviews