Fridge and AC didnt cool enough, most of the channels on TV were had choppy picture, had to make reservation for 3 dinner restaurant and they started the reserving 7:45am through 11 and by 9 normally they are all booked, after multiple attempts, long lines for booking no phone call in even on the property . The internatiopal restaurant has similar food and salad everyday. Mostly spanish speaking staff. Drinks and watery with not enough carbonation
Staff - Rating A - The staff are the redeeming stars at the Park Royal. Isabel and Mateo at the Buffet evening and morning was just awesome. Food - Rating D - you get what you paid for. My wife found a long hair at the bottom of the rice dish one evening at the buffet station. Quiet disgusting. Pools - Rating C - Just old. Kids facilities - Rating C - Kids pool is small and crowded. Beach -Rating B - Beach is nice but lack of chairs. Rooms - Rating B - clean rooms. When we got to our room we had no water - could not shower, wash, etc - had to wait 2 hours before water came back on. Note - first morning we did not leave $ for maids, came back to room and no towels or bottles of water, had to call down to get them. Next day left $ for maids and voila extra towels and water. other notes - left the hotel to go look at another property to buy a vacation membership and was harassed by staff 3 times about leaving the property to go see another property - none of their business what I do with my vacation time - very disappointing!! Will we go back - Not a hope.
This is the first time trying this resort and our experience was quite pleasant. While I was checking in my husband and the kids sat and were offered drinks which made the check in process go smother because the drinks were great. The room was spectacular. When asking for extra blankets we were given them promptly. The 2 non reservation restaurants had a great selection and the staff that waited on us were more than kind. The snack area was great. The 2 other restaurants where you have to make reservations were so good to. Trying to get chairs for the pool though proved to be difficult at times. No fault really to the resort though because it plainly says “unless you are physically there your stuff can be moved” but maybe if that sign could be put on the actual chairs in a way would work better. Also there isn’t room service. It’s understandable why but if people like my family would be MORE THAN HAPPY to pay more for room service for the duration of our stay I don’t see why it couldn’t be an option for the future. Still the stay was amazing. Plus the activities made it better.
No servia el aire acondicionado la cortina no cerraba toda la luz de noche entraba el teléfono para llamar tampoco servía no dejaban toallas cuando hacían el aseo del cuarto era una habitación no cómoda pésimo el servicio. No volvería a hospedarme ni lo recomendaría o también mi niña se quedo encerrada en el baño porque no servía la llave para abrir.
There are big shopping malls just in front of this hotel. It’s very easy to walk around there and go back to hotel when I took a city bus, cause every bus driver understood where the hotel is with telling him the hotel name and shopping mall’s name.
We enjoyed staying in this property as a family of 4 our kids didn't want to go back home.Staff are great. Thank you park Royal beach for a great experience 😊
Very clean, great staff....food avg. to poor at times
Cigarette/smoke smell
N/a
The welcoming was nice and friendly. The check in was super fast. Some staff didn’t speak English, but we could communicate somehow. Other than that everyone was friendly. Food was good and delicious. We had some stuff in our room from the person before, but that wasn’t a big deal. They cleaned the room every day. After asking for an iron I got one super quick. Good location and super nice beach.
This place is not like it use to be. Rooms clean but the food wasn’t so good. I got sick almost every meal. I would not return. Also checking in and out is a pain.
They are totally interested in the customer. Laid back. Gave us a room upgrade because of the orbitz vip status. We went from a single room to a 2 bath with living room. They really take the orbitz vip status seriously.
The employees was helpful and always welcoming and I appreciate the service I highly recommend this place to any one who’s planning to go on a budget and enjoy vacation.
My group of friends had a fantastic time here during spring break. It was more calm and family friendly than other resorts, but it had everything we wanted and needed. The food was great— the buffet for breakfast, lunch, and dinner, and 3 a la carte specialty restaurants for dinner were all delicious. The bars were great. Staff was so friendly and attentive; I can’t say enough great things. For what we paid, we were definitely impressed and happy!
Located in Zona Hotelera, Park Royal Beach Cancun - All Inclusive is adjacent to Yamil Lu'um Archaeological Zone and within a 5-minute walk of La Isla Shopping Mall. This 289-room, 3.5-star aparthotel welcomes business and leisure travelers with 2 outdoor pools, a private beach, and 4 restaurants.
Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. There are ample dining options with 4 onsite restaurants, including La Veranda, which has pool views.
Each apartment is air-conditioned and has an array of amenities, including free bottled water, a phone, and an ironing board. Guests can expect to find free WiFi and a 32-inch LED TV with cable channels. Other standard amenities include a desk and free toiletries. Change of towels is available on request.
Guests of Park Royal Beach Cancun - All Inclusive have access to a private beach, 2 outdoor pools, and a children's pool. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this all-inclusive aparthotel include a gym, a sauna, and free WiFi in public areas.
Fridge and AC didnt cool enough, most of the channels on TV were had choppy picture, had to make reservation for 3 dinner restaurant and they started the reserving 7:45am through 11 and by 9 normally they are all booked, after multiple attempts, long lines for booking no phone call in even on the property . The internatiopal restaurant has similar food and salad everyday. Mostly spanish speaking staff. Drinks and watery with not enough carbonation
Staff - Rating A - The staff are the redeeming stars at the Park Royal. Isabel and Mateo at the Buffet evening and morning was just awesome. Food - Rating D - you get what you paid for. My wife found a long hair at the bottom of the rice dish one evening at the buffet station. Quiet disgusting. Pools - Rating C - Just old. Kids facilities - Rating C - Kids pool is small and crowded. Beach -Rating B - Beach is nice but lack of chairs. Rooms - Rating B - clean rooms. When we got to our room we had no water - could not shower, wash, etc - had to wait 2 hours before water came back on. Note - first morning we did not leave $ for maids, came back to room and no towels or bottles of water, had to call down to get them. Next day left $ for maids and voila extra towels and water. other notes - left the hotel to go look at another property to buy a vacation membership and was harassed by staff 3 times about leaving the property to go see another property - none of their business what I do with my vacation time - very disappointing!! Will we go back - Not a hope.
Dear Adrian, First of all, we want to express our gratitude for having stayed at Park Royal Beach Cancun, please accept our sincere apologies for not meeting your expectations. Appropriate measures have been taken in conjunction with the staff to avoid situations you have experienced. We look forward to having the opportunity to welcome you again and exceed your expectations on your next visit. Kind regards, General Management, Park Royal Beach Cancun Resort.
This is the first time trying this resort and our experience was quite pleasant. While I was checking in my husband and the kids sat and were offered drinks which made the check in process go smother because the drinks were great. The room was spectacular. When asking for extra blankets we were given them promptly. The 2 non reservation restaurants had a great selection and the staff that waited on us were more than kind. The snack area was great. The 2 other restaurants where you have to make reservations were so good to. Trying to get chairs for the pool though proved to be difficult at times. No fault really to the resort though because it plainly says “unless you are physically there your stuff can be moved” but maybe if that sign could be put on the actual chairs in a way would work better. Also there isn’t room service. It’s understandable why but if people like my family would be MORE THAN HAPPY to pay more for room service for the duration of our stay I don’t see why it couldn’t be an option for the future. Still the stay was amazing. Plus the activities made it better.
Dear Mrs. Naidith We are glad to know that you have been able to enjoy all the areas of the hotel that have been updated to offer you the most pleasant stay possible, especially that you received a quality service from our staff. Looking forward to see you soon. Kind regards, General Management, Park Royal Beach Cancun Resort.
No servia el aire acondicionado la cortina no cerraba toda la luz de noche entraba el teléfono para llamar tampoco servía no dejaban toallas cuando hacían el aseo del cuarto era una habitación no cómoda pésimo el servicio. No volvería a hospedarme ni lo recomendaría o también mi niña se quedo encerrada en el baño porque no servía la llave para abrir.
Estimado Sr. Baltazar. Le agradecemos que se haya tomado el tiempo de compartir su experiencia en Park Royal Beach Cancun. Igualmente le pido una disculpa por la falta de amenidades de su habitación durante estancia, que ya ha sido reportado al área correspondiente para que no se vuelva a repetir. Para nosotros es muy importante cumplir todos y cada uno de los estándares de calidad y servicio que tenemos y es por ello que le agradezco su retroalimentación para mejorar esta área de oportunidad. Esperamos nos permite brindarle un servicio y una estancia a la altura de sus expectativas en su próxima visita a la Cancun. Saludos Cordiales, Gerencia General, Park Royal Cancun Beach Resort.
There are big shopping malls just in front of this hotel. It’s very easy to walk around there and go back to hotel when I took a city bus, cause every bus driver understood where the hotel is with telling him the hotel name and shopping mall’s name.
Dear Yukiko, First of all, we want to express our gratitude for having stayed at Park Royal Beach Cancun, please receive our sincerest apologies for not meeting your expectations. We hope that you will give us the opportunity to serve you again in the future. Kind regards, General Management, Park Royal Beach Cancun Resort.
We enjoyed staying in this property as a family of 4 our kids didn't want to go back home.Staff are great. Thank you park Royal beach for a great experience 😊
Dear Mr. Behnam We are glad to know that you have been able to enjoy all the areas of the hotel that have been updated to offer you the most pleasant stay possible, especially that you received a quality service from our staff. Looking forward to see you soon. Kind regards, Rooms Division Management, Park Royal Beach Cancun Resort.
Very clean, great staff....food avg. to poor at times
Dear Mr. Joseph We appreciate the time you have taken to share your recent experience at Park Royal Beach Cancun. We are sorry we Couldn’t meet your expectations, please accept our sincere apologies. Your opinion is very important to us, as we work every day to be better. We are glad that you enjoyed the facilities despite the inconvenience and we would be honored to have you back at our hotel in the near future. Kind regards, General Management, Park Royal Beach Cancun Resort.
Cigarette/smoke smell
Dear Mrs. Livia First of all, we want to express our gratitude for having stayed at Park Royal Beach Cancun. Please receive our sincerest apologies for not meeting your expectations. Appropriate measures have been taken in conjunction with the staff to avoid situations of this type. We look forward to having the opportunity to welcome you again and exceed your expectations on your next visit. Kind regards, General Management, Park Royal Beach Cancun Resort.
Dear Faisal, First of all, we want to express our gratitude for having stayed at Park Royal Beach Cancun, please accept our sincere apologies for not meeting your expectations. Appropriate measures have been taken in conjunction with the staff to avoid situations you have experienced. We look forward to having the opportunity to welcome you again and exceed your expectations on your next visit. Kind regards, General Management, Park Royal Beach Cancun Resort.