Nice Beach, nice food, very clean.
NYX staff has no customer service. Servers mean, didn't provide service, didnt come to take the orders. Didnt refill the mini bar (i was calling a few times a day and nothing. They didnt have a straw for a drinks.
Staff was very helpful and plenty of food from Mexican Kitchen
Overall, our stay was pleasant. The proximity to the beach is great(which is what we look for in a hotel). Check-in was fast, we were able to get a room with a better view. They offer beach service whai is AWSOME!!!! Everyone was very nice, polite and respectful. The two negative items I want to mention: 1 I want to think that the hotel is situated on a hill because there are MANY stairs and ramps. Even to go into the property. 2. The building we stayed in does NOT have an elevator, we stayed in the 4th floor(with an amazing view) and had to walk up 4 flights of stairs. So you have to decide what’s more important to you, an elevator or a beautiful view….
We like everyone. And everything.
Not enough beach chairs Rooms was missing furniture ( no chest , no drawers to storage clothes) didn’t get to try some restaurants because of waiting list over 90 minutes wait or not reservations available Room wasn’t available at check in time 3pm
The small feel of the hotel is nice, I do not like that you are limited to the restaurants with all inclusive, our last evening we planned to use our 2nd Italian night and it was closed! The entertainment staff, rodrigo, Víctor and Jonathan are great and nice as can be! Evely Samanta is by far the best wait staff and if you get her you will have the best, she is on top of everything and should be management! Eduardo was our favorite waiter also, and if you’re on the beach look for Paul!
Great place to stay for about a week or less. They don’t have activities to keep you engage
Staff was very helpful and accommodating Our door didn’t latch right but we didn’t find that out until the last day
Amazing place! The stuff was extremely helpful
The beach at the property was really nice and pretty. The food was great and the staff was wonderful. The only think we did not like was the noise in our room from the people that would hang out outside of the bar area.
Wonderful view.
I consider the Nyx hotel a intimate hotel. The staff went above and beyond to make thier guest comfortable
The service was outstanding isabela from the beach server was one of a kind
Located in Zona Hotelera within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Hotel NYX Cancun All Inclusive is within a 15-minute stroll of La Isla Shopping Mall. This 196-room, 3.5-star property welcomes guests with 2 outdoor pools, 4 restaurants, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11 AM. Relish the international cuisine at Deck, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service.
Guests can expect to find free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and ceiling fans.
Guests staying at Hotel NYX Cancun All Inclusive enjoy access to 2 outdoor pools, a gym, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 35 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a spa tub, a terrace, and laundry facilities.
Nice Beach, nice food, very clean.
Dear Roberto,Thank you very much for sharing your kind rating.We are glad to hear that you had a pleasant stay with us and hope you enjoyed all the many great services that we provide.We hope you can visit us again, to pamper you even more.Best regards.Guest Experience Manager.
NYX staff has no customer service. Servers mean, didn't provide service, didnt come to take the orders. Didnt refill the mini bar (i was calling a few times a day and nothing. They didnt have a straw for a drinks.
Dear Agnieszka,Thank you for sharing your valuable review.We are sorry to read that you didn't fully enjoy your stay with us.As an essential guest for us, you were always treated with professionalism and kindness at all times.Regarding the minibar, it was 1 day that you request it, and it was filled on the same day, it does take 3 hours, since we only have 1 person in charge of the stoking.An apology for the misunderstanding, however, the incident with the straw, unfortunately, when you were handed your drink, the bar was out of straws, the situation bothered you, and you left without letting the bartender speak. You complained to reception about the incident, and they informed us that the bar ran out of straw at that moment, but that in a few minutes they would have straws again. You didn't let the front desk speak either and left. An apology for the incident.I reiterate that at all times the best possible service was provided.Your comments are really important, since it helps us to improve our services.Regards.
Staff was very helpful and plenty of food from Mexican Kitchen
Overall, our stay was pleasant. The proximity to the beach is great(which is what we look for in a hotel). Check-in was fast, we were able to get a room with a better view. They offer beach service whai is AWSOME!!!! Everyone was very nice, polite and respectful. The two negative items I want to mention: 1 I want to think that the hotel is situated on a hill because there are MANY stairs and ramps. Even to go into the property. 2. The building we stayed in does NOT have an elevator, we stayed in the 4th floor(with an amazing view) and had to walk up 4 flights of stairs. So you have to decide what’s more important to you, an elevator or a beautiful view….
Dear Mauricio,Thank you for taking the time to share your valuable review.We are glad to read that overall, you had a pleasant stay with us, specially that you had enjoyed our beautiful beach are, as well as the attentive service that our staff offered you.We have 8 buildings, and 3 of them do not have elevator, an apology if this was your situation.We hope you could give us the opportunity to welcome you back and offer you a better experience.Warmest regards.Guest Experience Manager.
We like everyone. And everything.
Dear Alexis,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you had enjoyed the friendly service that our staff offered you.We hope you could visit us again, to pamper you even more.Warmest regards.Guest Experience Manager.
Not enough beach chairs Rooms was missing furniture ( no chest , no drawers to storage clothes) didn’t get to try some restaurants because of waiting list over 90 minutes wait or not reservations available Room wasn’t available at check in time 3pm
Dear Nhora,Thank you for sharing your valuable review.I am sorry if you had to wait in line for a table for breakfast or lunch; the restaurants are not always full; however, there are specific times that tend to fill up due to guest preference. Especially during the festive season such as Christmas and New Year.Your comments are really important to us, since it helps us to improve our services.We hope you can give us the opportunity to welcome you again and pamper you even more.An apology if you have difficulty trying to get a sunbed. We have a total of 216 bed chairs for free. There is no enough space on the beach area, to have 1 sunbed per guest. As a matter of a fact, there is no hotel in Cancún that has a sunbed per guest.We have a beach and pool rules, on which we will be more firm, since there was a lack of empathy from the guest this season: it is not possible to "reserve" a sunbed for more than 30 min without use and not before 8am. In order to give the opportunity to all of our guest to make use of the sunbeds. This information it is given upon arrival and it is displayed at our pool and beach area.We hope you can visit us again, to offer you a better experience.Warmest regards.
The small feel of the hotel is nice, I do not like that you are limited to the restaurants with all inclusive, our last evening we planned to use our 2nd Italian night and it was closed! The entertainment staff, rodrigo, Víctor and Jonathan are great and nice as can be! Evely Samanta is by far the best wait staff and if you get her you will have the best, she is on top of everything and should be management! Eduardo was our favorite waiter also, and if you’re on the beach look for Paul!
Dear Oscar,Thank you for taking the time to share your kind review.We are truly glad to read that you had a great stay with us, specially that you had enjoyed the friendly service that our staff offered you in order to pamper you. It is gratifying to read that you had enjoyed the quality of our restaurants.Your comments are really important to us, because it helps us to improve our services.We hope you can visit us again, and make you feel at home.Warmest regards.Guest Experience Manager.
Dear Galina,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you had enjoyed the beauty of our beach area, and the delicious quality of our restaurants.We hope you could visit us again, to pamper you even more.Warmest regards.Guest Experience Manager.