While the room was nice, we had tons of issues with the rooftop bar service and check-out. Rooftop bar was slow despite having more staff than guests. We waited forever to get a drink initially and then the second time the guy took our order he just walk away and forgot all together - had to flag someone else down to order again. We had just landed and wanted to relax at the hotel but decided it wasn't worth it and left. Check-in and check-out issues. At check-in they "upgraded" us - ended up being on the bottom level with a view of the roof and on lagoon side when I paid for ocean view. At checkout they tried to charge us for the room at checkout despite prepaying on Orbitz and took way too long to sort out. Still not sure why the bottled water in the room is free but when we asked for two more they charge it to your room? At that point, our ride was waiting and we were ready to just leave but very frustrating experience all around especially for the cost.
This was surprisingly fancy. The rooms were lovely. Much nicer than the much more expensive all-inclusive hotel that my friends stayed at. We couldn't get a non-smoking room, so there was a bit of a smell but not too bad. The shower was nice, the bed was nice, the look was chic. Free filtered water dispenser in the hallway. You can order coffee but only at certain times. There's a coffee shop and some covid testing sites within very short walking distance. My flight was 7 hours late so I had to call them to give them my boyfriend's info so that he could check in without me. They were very nice about that. My only complaint is that the AC stopped working and they didn't fix it. Luckily the AC in the rest of the hotel was working, so our room never got that hot.
We loved everything about the hotel except the fact that there is no entrance to the beach nearby.
The property had an amazing view from the pool, and the decor was exquisite. The staff of the entire hotel was amazing, they treated us like we were family. The entire staff was friendly, helpful and overall delightful. The food at the hotel was delicious. I would definitely stay here again.
Excellent staff and great hotel amenities. Just minor issues with the bathroom
Gave me a free ocean room view upgrade and the staff are very friendly .... food and drinks are great!
Beautiful,and clean room located in nice area. Close to a lot stores,and restaurant. Front desk clerks are not friendly, blunt,and highly rude to tourist.
Al momento de hacer check-in te entregan una hoja donde te piden que palomees en una lista de enfermedades y condiciones si padeces de alguno. Entre estas enfermedades, preguntan si tienes Cancer, VIH, Sida, etc. Esto se me hace una invasion de privacidad. No pueden preguntar y documentar el estado de salud tan privado de una persona. No son hospital ni atiende personal médico.
Located in Zona Hotelera, Canopy by Hilton Cancun La Isla is adjacent to La Isla Shopping Mall with other popular attractions like Aquaworld within a within a few miles (5 km). This 174-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's connected to a shopping center in central Cancun and also close to Iberostar Cancun Golf Course and Tortuga Beach.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
50-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are also standard. Housekeeping is available on request.
Built in 2020, the brand new Canopy by Hilton Cancun La Isla offers an outdoor pool, a gym, and a rooftop terrace. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, a 24-hour business center, and free use of bicycles.
While the room was nice, we had tons of issues with the rooftop bar service and check-out. Rooftop bar was slow despite having more staff than guests. We waited forever to get a drink initially and then the second time the guy took our order he just walk away and forgot all together - had to flag someone else down to order again. We had just landed and wanted to relax at the hotel but decided it wasn't worth it and left. Check-in and check-out issues. At check-in they "upgraded" us - ended up being on the bottom level with a view of the roof and on lagoon side when I paid for ocean view. At checkout they tried to charge us for the room at checkout despite prepaying on Orbitz and took way too long to sort out. Still not sure why the bottled water in the room is free but when we asked for two more they charge it to your room? At that point, our ride was waiting and we were ready to just leave but very frustrating experience all around especially for the cost.
This was surprisingly fancy. The rooms were lovely. Much nicer than the much more expensive all-inclusive hotel that my friends stayed at. We couldn't get a non-smoking room, so there was a bit of a smell but not too bad. The shower was nice, the bed was nice, the look was chic. Free filtered water dispenser in the hallway. You can order coffee but only at certain times. There's a coffee shop and some covid testing sites within very short walking distance. My flight was 7 hours late so I had to call them to give them my boyfriend's info so that he could check in without me. They were very nice about that. My only complaint is that the AC stopped working and they didn't fix it. Luckily the AC in the rest of the hotel was working, so our room never got that hot.
We loved everything about the hotel except the fact that there is no entrance to the beach nearby.
Thanks to the feedback you kindly let us know, we know that we are on the right track and will continue to strive to improve every day.
The property had an amazing view from the pool, and the decor was exquisite. The staff of the entire hotel was amazing, they treated us like we were family. The entire staff was friendly, helpful and overall delightful. The food at the hotel was delicious. I would definitely stay here again.
Thanks to the feedback you kindly let us know, we know that we are on the right track and will continue to strive to improve every day.
Thanks to the feedback you kindly let us know, we know that we are on the right track and will continue to strive to improve every day.
Thanks to the feedback you kindly let us know, we know that we are on the right track and will continue to strive to improve every day.
Excellent staff and great hotel amenities. Just minor issues with the bathroom
Thanks to the feedback you kindly let us know, we know that we are on the right track and will continue to strive to improve every day.
Gave me a free ocean room view upgrade and the staff are very friendly .... food and drinks are great!
Thanks to the feedback you kindly let us know, we know that we are on the right track and will continue to strive to improve every day.
Thank you for taking a moment to share your experience. I am pleased to hear you found the Hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. We will continue to strive to improve every day!
Thanks to the feedback you kindly let us know, we know that we are on the right track and will continue to strive to improve every day.