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Recent guest reviews

This was surprisingly fancy. The rooms were lovely. Much nicer than the much more expensive all-inclusive hotel that my friends stayed at. We couldn't get a non-smoking room, so there was a bit of a smell but not too bad. The shower was nice, the bed was nice, the look was chic. Free filtered water dispenser in the hallway. You can order coffee but only at certain times. There's a coffee shop and some covid testing sites within very short walking distance. My flight was 7 hours late so I had to call them to give them my boyfriend's info so that he could check in without me. They were very nice about that. My only complaint is that the AC stopped working and they didn't fix it. Luckily the AC in the rest of the hotel was working, so our room never got that hot.

We loved everything about the hotel except the fact that there is no entrance to the beach nearby.

The property had an amazing view from the pool, and the decor was exquisite. The staff of the entire hotel was amazing, they treated us like we were family. The entire staff was friendly, helpful and overall delightful. The food at the hotel was delicious. I would definitely stay here again.

Excellent staff and great hotel amenities. Just minor issues with the bathroom

Gave me a free ocean room view upgrade and the staff are very friendly .... food and drinks are great!

Beautiful,and clean room located in nice area. Close to a lot stores,and restaurant. Front desk clerks are not friendly, blunt,and highly rude to tourist.

Al momento de hacer check-in te entregan una hoja donde te piden que palomees en una lista de enfermedades y condiciones si padeces de alguno. Entre estas enfermedades, preguntan si tienes Cancer, VIH, Sida, etc. Esto se me hace una invasion de privacidad. No pueden preguntar y documentar el estado de salud tan privado de una persona. No son hospital ni atiende personal médico.

Boulevard Kukulcan S N Km 12 5 Cancun QROO

Hotel highlights

  • Steps from La Isla Shopping Mall
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera, Canopy by Hilton Cancun La Isla is adjacent to La Isla Shopping Mall with other popular attractions like Aquaworld within a within a few miles (5 km). This 174-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's connected to a shopping center in central Cancun and also close to Tortuga Beach and Langosta Beach.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a continental breakfast is served for a fee each morning from 8:00 AM to 11:00 AM.


Rooms

50-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are also standard. Housekeeping is available on request.


Property features

Built in 2020, the brand new Canopy by Hilton Cancun La Isla offers an outdoor pool, a gym, and a rooftop terrace. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, a 24-hour business center, and free use of bicycles.

Room options

Junior Suite, 1 King Bed (Panoramic View)

1 King Bed | Sleeps 3

Premium Double Room, 2 Queen Beds (Sunset Bay View)

2 Queen Beds | Sleeps 4

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

1 King Bed | Sleeps 2

Signature Double Room, 2 Queen Beds (La Isla)

2 Queen Beds | Sleeps 4

Guest reviews for Canopy by Hilton Cancun La Isla

Everyone (7) Couples (2) Family (3)
5
Everyone

By on Sep 5, 2021

4
Partner Couples

This was surprisingly fancy. The rooms were lovely. Much nicer than the much more expensive all-inclusive hotel that my friends stayed at. We couldn't get a non-smoking room, so there was a bit of a smell but not too bad. The shower was nice, the bed was nice, the look was chic. Free filtered water dispenser in the hallway. You can order coffee but only at certain times. There's a coffee shop and some covid testing sites within very short walking distance. My flight was 7 hours late so I had to call them to give them my boyfriend's info so that he could check in without me. They were very nice about that. My only complaint is that the AC stopped working and they didn't fix it. Luckily the AC in the rest of the hotel was working, so our room never got that hot.

By on Jul 20, 2021

Review comment responded on Jul 25, 2021

Thanks to the feedback you kindly let us know, we know that we are on the right track and will continue to strive to improve every day.

5
Family

We loved everything about the hotel except the fact that there is no entrance to the beach nearby.

By on Jun 27, 2021

Review comment responded on Jul 25, 2021

Thanks to the feedback you kindly let us know, we know that we are on the right track and will continue to strive to improve every day.

5
Family

The property had an amazing view from the pool, and the decor was exquisite. The staff of the entire hotel was amazing, they treated us like we were family. The entire staff was friendly, helpful and overall delightful. The food at the hotel was delicious. I would definitely stay here again.

By on Apr 2, 2021

Review comment responded on Apr 3, 2021

Thanks to the feedback you kindly let us know, we know that we are on the right track and will continue to strive to improve every day.

3
Everyone

By on Mar 25, 2021

Review comment responded on Mar 28, 2021

Thanks to the feedback you kindly let us know, we know that we are on the right track and will continue to strive to improve every day.

5
Everyone

By on Mar 24, 2021

Review comment responded on Apr 4, 2021

Thanks to the feedback you kindly let us know, we know that we are on the right track and will continue to strive to improve every day.

4
Family with small children Family

Excellent staff and great hotel amenities. Just minor issues with the bathroom

By , from Raleigh on Dec 21, 2020

Review comment responded on Dec 23, 2020

Thanks to the feedback you kindly let us know, we know that we are on the right track and will continue to strive to improve every day.

5
Partner Couples

Gave me a free ocean room view upgrade and the staff are very friendly .... food and drinks are great!

By , from Asuncion on Nov 30, 2020

Review comment responded on Nov 30, 2020

Thanks to the feedback you kindly let us know, we know that we are on the right track and will continue to strive to improve every day.

5
Everyone

By on Oct 22, 2020

Review comment responded on Oct 22, 2020

Thank you for taking a moment to share your experience. I am pleased to hear you found the Hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. We will continue to strive to improve every day!

4
Everyone

By on Oct 11, 2020

Review comment responded on Oct 15, 2020

Thank you for taking a moment to share your experience. I am pleased to hear you found the Hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. We will continue to strive to improve every day!

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