Good
It's a beautiful property and we took the sunset view! Restaurants are awesome and most staff are really courteous and helpful. The best restaurants are agave, gourmet marche and cabana lounge on the 18th floor! Score sports bar was very ordinary and they just served one type of beer! Grazie is an italian restaurant and the food is ok. Jade - asian restaurant had amazing staff but the food is really bad! We ordered some wraps/rolls and it was so hard that it felt like rubber! All the dishes were horrible and i guess most guests have left similar feedback! Perhaps the hotel needs to look at getting a new asian chef! The hotel has adequate evening entertainment. Here are some not so great experience that we had: 1. We reached the hotel at 7 am and though we had communicated this to the hotel about couple weeks in advance, they did not give us a room till 3:15pm. We were ok to pay for early check-in but thef ront desk did not give us any option. There were guests who started coming in by 8am onwards and they were all given rooms around 1-2 pm but not us! 2. I'm a Marriott bonvoy gold elite member and book this property property so that we get the benefits of being on their loyalty program. If you are a Marriott bonvoy member, it would be prudent to book through Marriott as they do not upgrade you or do early checking since we booked from orbitz! The staff said we cannot upgrade you because you booked through orbitz!
Best hotel experience in my life. Way above my expectations. Flawless service!
I loved the cleanliness and the staff were beyond friendly. Hugo,Eber, Mauricio, Felipe,Abraham, The buffet hands down. The presentation was great. The restaurant weren’t great but, edible but the view from the restaurant spectacular
Had a great time
This resort has an upgraded named Diamond Club which has great benefits but they upgraded you and then fail to i formyou wh
All of the staff was so attentive and just absolutely amazing! Especially Felipe the bartender!
Last time I came to Cancun I stayed at Rui Las Americas and I came expecting the same experience from Royalton. I was extremely let down. Not only, is everything up sold to you. Be prepared to pay more for what you already paid for. My best friend and I got severely sick within the first few days. The service was good occasionally. The entertainment was just ok. The food was sub par and likely what caused our upset stomachs. The beach was better than Rui’s beach. The rooms are nicer but smell. We woke up every morning with sewer smell coming out of the shower. The bed was hard as a rock. Everyone is welcome to the roof top parties but only diamond club gets included drinks everyone else has to pay for what we already paid for. Every activity like tequila tasting is upselling. Every restaurant tried to sell you on better liquor than what’s included in the all inclusive. Save your money, go experience a true all inclusive and go to Rui Las Americas!
This is one of the best properties that we have been in Mexico, the food is excellent (lobster at the biffer) the service was amazing, and most importantly very respectful employees, when being offered and activity or tour by telling them not interested once, they respectfully accepted our no. Rooms are huge very clean, didn't have the need to upgrade to diamond club, as the only difference is being to the left side of the beach with a few more umbrellas, and premium liquor that can easily be solve by the guys better. I'll recommend the hotel to any couples, that want to have everything accessible, since this is not a huge resort where you have to take trolleys to go eat or return to your room. Thank you Royalton for making our vacation very memorable.
Been to Mexico many times and highly recommend this resort on all aspects. Great pool, amazing staff, good food, lots to do and and amazing beach location. We will be coming back.
Very clean property and felt safe during this pandemic. Staff was very friendly. Loved the buffet and restaurant staff too. Loved the convos we had. Came during Food & Drink Week and the South American BBQ was bomb!
The customer service was superb!!!
Loved it was adults only and all inclusive! The staff was super nice too and love they have bracelets as a room key VS those cards we all seem to misplace! Food was good! Pool was nice and they had a show or event nightly which was nice too. Covid testing also available at the end of your stay. Good area and was walking distance about 15 min walk to a souvenir shopping area. Would stay again! I liked this hotel as well as the Hyatt Zilara.
Service was amazing, especially the beach crew. Food was ok, nothing to be remembered. Crowd super loud, that gives the resort definitely a less than 5 stars experience
Located in Zona Hotelera, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is adjacent to Chac Mool Beach and within a 5-minute walk of Costa Occidental de Isla Mujeres National Park. This 180-room, 4-star property has 2 outdoor pools along with a full-service spa and 6 restaurants.
Enjoy dining at Gourmet Marché, one of 6 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Furnished balconies, iPod docks, and sitting areas are also standard.
Guests of Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have access to a full-service spa, 2 outdoor pools, and a gym. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only property include a sauna, a rooftop terrace, and free WiFi in public areas.
Good
It's a beautiful property and we took the sunset view! Restaurants are awesome and most staff are really courteous and helpful. The best restaurants are agave, gourmet marche and cabana lounge on the 18th floor! Score sports bar was very ordinary and they just served one type of beer! Grazie is an italian restaurant and the food is ok. Jade - asian restaurant had amazing staff but the food is really bad! We ordered some wraps/rolls and it was so hard that it felt like rubber! All the dishes were horrible and i guess most guests have left similar feedback! Perhaps the hotel needs to look at getting a new asian chef! The hotel has adequate evening entertainment. Here are some not so great experience that we had: 1. We reached the hotel at 7 am and though we had communicated this to the hotel about couple weeks in advance, they did not give us a room till 3:15pm. We were ok to pay for early check-in but thef ront desk did not give us any option. There were guests who started coming in by 8am onwards and they were all given rooms around 1-2 pm but not us! 2. I'm a Marriott bonvoy gold elite member and book this property property so that we get the benefits of being on their loyalty program. If you are a Marriott bonvoy member, it would be prudent to book through Marriott as they do not upgrade you or do early checking since we booked from orbitz! The staff said we cannot upgrade you because you booked through orbitz!
Dear Harsha, Thank you very much, for caring about the quality and warmth of our hotel, RoyaltonChic Cancun.As a representative of the resort, I am very grateful for your comments and constructive feedback as it allows us to see the health of our operation and level of service from the perspective of our valued guests. Rest assured, Ms. Harsha, that changes are being made to the organization and its processes so that the situations you mention will not be repeated in the future.On behalf of the general management and all the staff of Royalton Chic, I send you my sincerest apologies for not meeting your expectations on this occasion and I look forward to the opportunity to demonstrate the true quality of the Royalton Chic Cancun experience.Thank you and I am at your service for any future requests or requirements.
Best hotel experience in my life. Way above my expectations. Flawless service!
Dear Marco, First of all, thank you very much for choosing our Royalton Chic Cancún An Autograph Collection All- Inclusive Resort- Adults Only for your visit to the Mexican Caribbean! Thank you very much for your rating, we are pleased to know that we have met your service expectations. Once again thank you for your loyalty and we hope to have the honor of your visit again and provide you with the best service. Kindest regards,
I loved the cleanliness and the staff were beyond friendly. Hugo,Eber, Mauricio, Felipe,Abraham, The buffet hands down. The presentation was great. The restaurant weren’t great but, edible but the view from the restaurant spectacular
Dear Delisa, First of all, thank you very much for choosing our Royalton Chic Cancún An Autograph Collection All- Inclusive Resort- Adults Only for your visit to the Mexican Caribbean! Thank you very much for your rating, we are pleased to know that we have met your service expectations. Once again thank you for your loyalty and we hope to have the honor of your visit again and provide you with the best service. Kindest regards,
Had a great time
Dear Ante. First of all, thank you very much for choosing our Royalton Suites Cancún for your last visit to Mexican Caribbean! On behalf of all Royalton Suites Cancún team we appreciate your feedback very much and want to thank you in advance for sharing your personal experience and feelings of your stay with us in social media. We appreciate the time you took sharing your experience with us, we are delighted with the score you gave to our resort regarding your stay with us and would like to take this opportunity to encourage you to share your experience in our Social Media. Your experience will be very helpful for other travelers that are planning their vacations giving them a recommendation for memorable experience and help us to achieve our popularity goals, Thank you very much in advance! Do not forget to mention those that made a difference exceeding your expectations. We will be more than happy to have the opportunity to host you again in our Royalton Suites Cancún and make new wonderful memories together! Please, do not hesitate to contact us for any further assistance. Kindest regards,
This resort has an upgraded named Diamond Club which has great benefits but they upgraded you and then fail to i formyou wh
Dear Ilan, First of all, thank you very much for choosing our Royalton Chic Cancún for your last visit to the Mexican Caribbean. After reading your review we are delighted with your overall experience and we appreciate you very much share it with us. In another hand, we regret to hear that some details during your stay did not live up to your expectations and would like to extend our sincerest apologies. Rest assured that the details you have raised have been addressed and that appropriate corrective actions have been taken, as we are always in the pursuit of exceeding your expectations. On behalf of all Royalton Chic Cancún team, we appreciate your feedback very much and want to thank you in advance for sharing your personal experience and feelings of your stay with us on social media. We appreciate the time you took sharing your experience with us, we are delighted with the score you gave to our resort regarding your stay with us and would like to take this opportunity to encourage you to share your experience in our Trip Advisor . We will be more than happy to have the opportunity to host you again in our Royalton Suites Cancún and offer you an improved experience for your total satisfaction and new memorable experiences. Please do not hesitate to contact us for any further assistance, we remain at your disposal. Kindest regards, Claudia Madrigal
All of the staff was so attentive and just absolutely amazing! Especially Felipe the bartender!
Dear Karen, First of all, thank you very much for choosing our Royalton Suites Cancún for your last visit to Mexican Caribbean! On behalf of all Royalton Suites Cancún team we appreciate your feedback very much and want to thank you in advance for sharing your personal experience and feelings of your stay with us in social media. We appreciate the time you took sharing your experience with us, we are delighted with the score you gave to our resort regarding your stay with us and would like to take this opportunity to encourage you to share your experience in our Social Media. Your experience will be very helpful for other travelers that are planning their vacations giving them a recommendation for memorable experience and help us to achieve our popularity goals, Thank you very much in advance! Do not forget to mention those that made a difference exceeding your expectations. We will be more than happy to have the opportunity to host you again in our Royalton Suites Cancún and make new wonderful memories together! Please, do not hesitate to contact us for any further assistance. Kindest regards, Claudia Madrigal|E concierge
Dear Mr. Batyargui, Thank you for taking your time to write such a great review. We will be glad to host you back in the near future.