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Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property

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Photo gallery for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

2 outdoor pools, cabanas (surcharge), pool umbrellas
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Premium bedding, free minibar items, in-room safe, desk
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Premium bedding, free minibar items, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
  • Place, Chac Mool Beach
    ‪8 min walk‬
  • Place, Forum Beach
    ‪13 min walk‬
  • Place, Cancun Convention Center
    ‪17 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Luxury Presidential Two Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Two Bedroom Suite Sunset View Diamond club

  • Lagoon view
  • 1830 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 3261 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential One Bedroom Suite Sunset View Diamond club

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 1227 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury suite sunset view

9.0 out of 10
Wonderful
(9 reviews)
  • Lagoon view
  • 721 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 3864 sq ft
  • 3 bedrooms
  • Sleeps 11
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view Diamond Club

9.0 out of 10
Wonderful
(41 reviews)
  • Lagoon view
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front

8.6 out of 10
Excellent
(118 reviews)
  • Ocean view
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front Diamond Club

8.6 out of 10
Excellent
(29 reviews)
  • Ocean view
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 4467 sq ft
  • Sleeps 13
  • 2 King Beds, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view

8.8 out of 10
Excellent
(129 reviews)
  • Lagoon view
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Suite Ocean Front

9.0 out of 10
Wonderful
(8 reviews)
  • Ocean view
  • 721 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

  • Ocean view
  • 1830 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • Ocean view
  • 1227 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within 15 minutes of other popular attractions like Forum Beach. This 180-room, 4.5-star property has 2 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • Chac Mool Beach - 8 min walk - 0.5 miles
  • Forum Beach - 13 min walk - 0.7 miles
  • Cancun Convention Center - 17 min walk - 1.0 mile
  • Gaviota Azul Beach - 3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Snack Grand Park - ‬8 min walk
  • ‪The Surfin Burrito - ‬6 min walk
  • ‪Flor De Sal - ‬8 min walk
  • ‪Coco Bongo Beach Party - ‬12 min walk
  • ‪Häagen-Dazs - ‬11 min walk

About this property

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Guests of Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have access to a full-service spa, 2 outdoor pools, and a gym. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Other amenities at this adults-only property include a sauna, a rooftop terrace, and free WiFi in public areas.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Furnished balconies, iPod docks, and sitting areas are also standard.
2 outdoor swimming pools are on site along with a health club and a sauna.
The onsite spa has 18 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Agave - Mexican Cuisine
  • C/X Culinary Experience
  • Gourmet Marché
  • Hunter Steakhouse
  • Jade - Asian Cuisine

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 18 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: USD 4.06 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 005-007-006215/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

Are there all-inclusive options at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive resort and rates come with à la carte meals plus all onsite activities.

How much does it cost to stay at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

As of Mar 20, 2026, prices found for a 1-night stay for 2 adults at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only on Apr 20, 2026 start from $329, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What can I see close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

This property is situated in Zona Hotelera within a short 4-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and also 12 minutes on foot from Forum Beach. You'll also find La Isla Shopping Mall and Gaviota Azul Beach within a short drive.

Is there parking available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Yes, self parking is offered for free at the property.

Is there a spa at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

There is a full-service spa available for guests to enjoy and services include couples treatments, body treatments, mani/pedis, and massages.

Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have luxury amenities?

Yes, guests can indulge in luxuries such as 2 outdoor pools, 6 restaurants, and a swim-up bar at this property.

Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only include a casino on the premises?

No, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only doesn't have a casino.

Is there an indoor pool at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only a good place to stay for couples?

This adults-only property offers plenty of amenities for couples including a beach, 6 restaurants, and 2 outdoor pools.

Are there hot tubs at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

No, but this property does have a sauna.

Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only feature a restaurant that includes a breakfast menu?

Yes, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only has 6 restaurants, and serves free buffet breakfast each morning.

Will Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only allow pets to stay for free?

No, pets and service animals aren't allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only.

Are there connecting rooms at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

No, this property doesn't feature connecting guestrooms.

How close is the airport from Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

The closest major airport to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is Cancun Intl. Airport (CUN), which is 14.5 mi away (26 minutes by car).

Are there rooms with balconies at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Yes, every guestroom at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only comes with a furnished balcony and some offer ocean views.

Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1339 out of 2460 reviews
Rating 8 - Good. 523 out of 2460 reviews
Rating 6 - Okay. 313 out of 2460 reviews
Rating 4 - Poor. 130 out of 2460 reviews
Rating 2 - Terrible. 155 out of 2460 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Dennis

Liked: Staff & service
Better options available. Overcrowded party resort.
Stayed 3 nights in Jan 2026

8/10 Good

Emanuela Nicole

Stayed 4 nights in Feb 2026

10/10 Excellent

Miesha

It was cool
Stayed 2 nights in Jan 2026

4/10 Poor

Nadia

Traveled with partner
Disliked: Cleanliness
My partner and I visited this resort in 2022 and had one of the best times. Everything was 10/10 and we recommended so many friends to this place. This time was completely different. Everyone who worked at the resort was constantly trying to sell something and talk you into something. We are there to vacation and relax not answer a million questions daily and be sold to. We also did not have hot water our last night for a whole day. They told us to visit the spa if we wanted to take a hot shower and when we did, we had to bring a towel from our room because they stated the towels and robes were only for spa guests even though we did not make the choice to not have hot water. When it did come back on, it was brown and smelled terrible. We also had a roach in our room. We barely saw our butler where as back in 2022, we were waited on and catered to. This just was not a good experience at all and we will no longer be supporting this resort.
Stayed 4 nights in Dec 2025

8/10 Good

Courtney, League City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort, up to date and more modern compared to most. The Buffet had a large selection of fresh food, and tasty. Free room service, parking, and descent drinks. The spa was amazing. The only negative for me and alots of others was the wait for elevators. I will be back.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kavetta Shirlee

Stayed 4 nights in Nov 2025

10/10 Excellent

Angel

Stayed 4 nights in Dec 2025

10/10 Excellent

Whitaker

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Dec 2025

10/10 Excellent

Joie

Liked: Cleanliness, amenities, property conditions & facilities
The room view and good
Stayed 4 nights in Dec 2025

8/10 Good

Tiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

6/10 Okay

Isabella

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very nice and clean. The food at all the restaurants is amazing but the buffet/sports bar food is not the best. The drinks are delicious. The room service takes 40 minutes to bring anything up to you. The staff is not very friendly. The elevators take 20 to pick you up. Overall experience was pleasant.
Stayed 7 nights in Dec 2025

8/10 Good

Andrew Corban

Traveled with group
Liked: Cleanliness, property conditions & facilities
Very fun hotel. Food is good compared to most Cancun resorts. Entertainment is alright. Daytime pool games are the most fun. Rooms nice enough. Staff is nice but most don’t go above and beyond. I wouldn’t recommend diamond club. Rooftop parties are advertised as being amazing but they are very hit or miss. A good hotel!!!
Stayed 7 nights in Dec 2025

10/10 Excellent

Eric

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just do it. You won’t regret it
Stayed 3 nights in Dec 2025

6/10 Okay

Dorothy

Traveled with partner
Liked: Cleanliness, amenities
Requested two beds in room Responded 3 times to request of type of room and on arrival request not available. Changed rooms next day but some mix up between staff at front desk, as Angel, member when we arrived had made arrangements and day staff semed comfused. Told would get room at 3 pm, then told not ready itwould be a few minutes, this went on and on, then Angel asked what was the problem and looked in computer and told us room ready. Really disappointed with smoking arrangements!.Smoking everywhere, outdoor and indoor bars, theatre, around pool, in pool, washrooms, cigarette ash in wash basins, elevators. I went to enter elevator and got faceful of smoke/vape from women standing in front of other guests in elevator. As i am allergic to smoke I was really disappointment that regulations were not in place. When discussing with employee (wearing burgandy shirt), told hotel owners were Ok with smoking, I pointed out Mexico regulations on smoking but it didn't apply at that hotel. It is the only hotel I have been at with such disgraceful smoking regulations and against all health rules. As a result of being exposed to al the smoking I have been quite ill since my return due to sensitivity and allergy to smoking and no regard health of non smokers at hotel. Staff very nice and helpful in all areas i was in contact, front desk except for help with room apart from Angel, guest services very helpful as well as serving staff. Hotel clean and easy to get things like towels
Stayed 14 nights in Nov 2025

6/10 Okay

Jessica

Stayed 7 nights in Dec 2025

10/10 Excellent

Katrina

Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful, I got an ocean view and that’s what I mostly wanted and I got it. All the staffs were great, I enjoyed the evening entertainment
Stayed 4 nights in Dec 2025

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I traveled with my wife, best friend, and in-laws. After staying a few days at a smaller property, the action/activities were welcomed. Overall a phenomenal property. There is a "party" pool and a more calm pool area. There is also a diamond club pool option that requires an upgrade. The foam parties in main pool were a good time, and the pool is large enough to watch from afar if you do not want to be in right in the action. Alot was made about the rooftop pool. The area is enormous and has great views but the action was limited the few times we went up there. One downside is if you are not diamond club, you must purchase drinks individually or purchase a cabana. We were okay with this at first until the one night where the main entertainment for a night was on the rooftop and you had to purchase drinks. This was a first in all of our times in an all-inclusive Cancun resort. This resulted in the group of 10-12 that we had accumulated to go downstairs to the Taboo Lounge. The Taboo Lounge was definitely the highlight of the trip. We met so many wonderful people and the bar service and entertainment was top notch. Although there is the diamond club option, we were never pressured to upgrade. The service was phenomenal and wanted to give a shoutout to Veronica from the buffet, Jorge from the breakfast station, Miguel from the Steakhouse, Alexander & Jesus from Entertainment team, David from Vespa, and Alejandro from beach drink services. I highly recommend this resort.
Stayed 6 nights in Nov 2025

10/10 Excellent

Sandra

Stayed 4 nights in Oct 2025

10/10 Excellent

Danesia

Stayed 4 nights in Dec 2025

8/10 Good

James, Winnetka

Liked: Cleanliness, staff & service, property conditions & facilities
Fun hotel. Elevators are a shambles though. Not uncommon to wait 5+ minutes to get on one.
Stayed 4 nights in Dec 2025

8/10 Good

Jennifer Lynn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Customer service is wonderful! Beautiful resort and an upbeat vibe. Food and alcoholic beverages are decent.
Stayed 4 nights in Dec 2025

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Vibe staff was amazing. They keep you entertained all the time, very energetic and great attitudes. Food was good, buffet had something for everyone. Staff in buffet were very attentive and responsive. Few small issues regarding pool chairs but that had more to do with other rude guests. Overall a great stay.
Stayed 6 nights in Nov 2025

6/10 Okay

Dana

Traveled with family
Overall, not worth the price we paid to stay here. Hotel main areas should be maintained better. Service from staff was great. Cleanliness should be kept up with higher volumes of customers..
Stayed 6 nights in Aug 2025

6/10 Okay

Khadijah

Traveled with partner
Disliked: Amenities
I’m just going to tell you what you need to know. I don’t believe the diamond club is worth it. It does come with a butler and premium drinks. However the premium drinks are not worth it because it’s only two areas on the whole resort that you can get it from. The swim up bar doesn’t offer it and the rooftop pool does not offer it and that is where most of your time will be spent on the resort. The food, it is okay. It’s not delicious but it’s not horrible. ALL THE POOLS CLOSE AT 7PM. The rooms are okay , they need some updating. If you’re not a stickler you will be fine if you are, you will struggle. Night life is pretty decent. A lot of the events happen at the roof top pool which closes at 1am (you can’t use the pool) I don’t think it’s much to do after that. They will try to sell you a timeshare , when you first walk in (in which they claim it’s not a time share) If you don’t have at least 2,500 to put down don’t Waste your time. The likelihood of them letting you check in before 3pm is slim to none. So if you get there early just be prepared to change out your clothes and enjoy the resort. I would give it a solid 6 1/2. I wouldn’t be a returning guest.
Stayed 2 nights in Dec 2025

6/10 Okay

Pouya

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The food wasn’t good
Stayed 4 nights in Dec 2025

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