The property was right on the beach. Close to a markets and entertainment. Rooms were spacious and clean. The staff was very attentive and polite. I would definitely go back
Food was not soo good... staff was friendly, no king beds in the entire hotel although they “offer it in Orbitz”
Nice hotel close to the beach and entrainment, but you can hear the outside noise in the rooms, so if you are planning to relax this is not the hotel for you. Food was excellent, customer service is ok
I especially loved the furniture on the beach The view from the room was stunning The staff was very helpful I will be back again ☺️
Overall everything was ok. It is a beautiful hotel ,but found a " ravet" insect in my room that I think was disgusting. They have few activities going on during the day, I enjoy the 8.30PM shows. Food was OK.
Overall good hotel. Okay dining experience since there are really 2 main restaurants and 1 grill and bar outside near the pool area. Try their pina coladas --omg the best!!! Please get all inclusive deal because it is worth it and includes room service until 10pm. Room sheets were a little dirty and there were ants on the island bar in kitchen area in room but ants were not coming near food surprisingly so we did not have a problem, but they were still there. Pool area is okay, mostly filled with kids during day time. Private beach area is awesome!!!
Good hotel but i seen better if ur on a budget it's a way to go.
I ended up getting an awesome room. I am not sure how that happened. I had the Inclusive. There was a mini bar in the room and great balcony views. There was not much in the way of entertainment, the bar area inside was not inviting, but the bar at the pool with the Inclusive was very nice. They did not like to make double drinks, so I had to keep going back. They had lots of people trying to sell time shares, but they did not bother me.
Hotel was def not 4 stars but the location and service was excellent. Would def go back!!
I loved the location. It was a great place to experience cancun at its finest. Reasonably priced and delivered on the price point. I would go back again.
My husband and I went for 8 days in June and looking to book the same trip! The staff was amazing!! We loved the entertainers! Eddie & Samuel were awesome! Hotel was clean and our view was amazing! Great food, Great people and pleanty of sunshine! Can't wait to do it again!!
The whole experience in the hotel was awful. They only had one buffet and one dine-in restaurant, and one buffet event outside which tasted the same as the buffet inside the restaurant only it's out door. The dine-in restaurant was the same food every night. It was so bad we ended eating out every night. We barely stayed in the hotel to enjoy the amenities like the other hotels I've heard. Not worth your buck for Cancun experience.
The resort has nice hard working staff. However, you will be reminded often of the excluded services if you're not a "member ". The beach is AMAZING , coffee is fantastic food just ok to survive . Drinks are watered down. Please visit the sister resort sunset Laguna also part of the all inclusive . We had a fun , relaxing time and made the best despite of the few details that could have made it much better .
This was our first time at a time share property. We were nervous that the presenter would be insistent, but that didn't happen at all. A plus! The first room we received had sticky floor, foul smell... not good. We were upgraded to a bigger room which improved the experience. Breakfast is good, lunch not great, dinner at reserved restaurants (which was not difficult to do) was yummy. Beach/pooll can get crowded sometimes, but overall it was medium to.little traffic ie good space to relax. Staff is very hospitable and helpful. Overall if you are after saving money and have a few hours on vacay to spare then it's a right fit. If nay, (like me) then best spend the money.
Was our second time there , and need really enhance a lot in food quality. And do a better job in front desk, they force us to wait 4 hours until 4 p.m. toget room keys because they argument is at 4p.m. the time in ,and not at 1 p.m. like you tell in your mail NEED HONORING ALL COMPROMISES THEY HAVE WITH ALL CUSTOMER .
In general, we are very satisfied with food and beach. The dinner entertainment was good.
Another great hotel in Cancun. Food-Staff & location were great !!. Stayed here for 14days & my young kids had a blast !! Beach is large & 4minute walk from your room. we enjoyed the room svc. You can also, go to their sister hotels & have food & services, which was an added bonus !! We would Go Back to this property. we saw other negative reviews here. But..it's all about what YOU make YOUR vacation !! this is our 26th trip to cancun. & you will not find a better place. Bring some $1 dollar bills for TIPS & your service will get much better !! thanks to GUADULIPE for good service.
overall very good experience delicious food, friendly staff.
Very very fantastic such as food, room, pool, etc.
The staff were excellent at this hotel. They assisted in any way they could and were very friendly. The pool bar boys ( looked like brothers) were awesome as well as the lobby bar tender as well. All of our restaurant waiters/waitresses were very efficient as well. When we checked in they gave us a room that already was occupied. Not sure how that could happen with everyone in their computer system. I am sure at 1 am they weren't too impressed either. They didn't replenish our fridge everyday either. Although one day they did give us a couple of extra beer! When we checked in the fridge was empty which is when we could have used a drink after a long day of delays getting there. Also there were no towels in our room and other days it was a hit and miss with face clothes and hand towels. However, once e called about it they brought some to us. our air conditioner wasn't that great but it wasn't too bad. A little warm at night. A screen on the patio door would be nice so you could leave it open at night. All in all not a bad room. The resort is smaller so not as much choice at buffets but still lots of food. All food was tasty as well. The a la carte restaurants were good with the Asian being my favourite! The shows at night were good but a couple could have used a little more to them. The performers were very talented and in amazing shape. The biggest disappointment was not knowing it was a time share when I booked as we had to give up one morning of our vacation to listen to the talk! After losing our first day due to flight changes and then delays in Philly we really didn't want to give up part of our second day! Also our conseirge was there jsut the day he met with us then never again that week. They changed daily it seemed. All in all we had a great time and enjoyed the Sunset Royal.
Sunset Royal Beach Resort - All Inclusive places you in Zona Hotelera, within a leisurely stroll of popular sights such as Cancun Convention Center and Forum Beach. This 234-room, 4-star property has 3 restaurants, a full-service spa, and an outdoor pool.
Free full breakfast is included with your stay. Relish the international cuisine at Acuario, one of 3 onsite restaurants. Order from room service to satisfy your hunger without leaving your room.
All of Sunset Royal Beach Resort - All Inclusive's 234 rooms are air-conditioned and have an array of amenities, including free minibar items, sofa beds, and coffee makers. Flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms have hair dryers, slippers, and bathrobes. Other standard amenities include safes, phones, and ironing boards.
Guests of Sunset Royal Beach Resort - All Inclusive enjoy a full-service spa, an outdoor pool, and a fitness center. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include free WiFi in public areas, coffee/tea in a common area, and a terrace.
The property was right on the beach. Close to a markets and entertainment. Rooms were spacious and clean. The staff was very attentive and polite. I would definitely go back
Food was not soo good... staff was friendly, no king beds in the entire hotel although they “offer it in Orbitz”
Nice hotel close to the beach and entrainment, but you can hear the outside noise in the rooms, so if you are planning to relax this is not the hotel for you. Food was excellent, customer service is ok
I especially loved the furniture on the beach The view from the room was stunning The staff was very helpful I will be back again ☺️
Overall everything was ok. It is a beautiful hotel ,but found a " ravet" insect in my room that I think was disgusting. They have few activities going on during the day, I enjoy the 8.30PM shows. Food was OK.
Overall good hotel. Okay dining experience since there are really 2 main restaurants and 1 grill and bar outside near the pool area. Try their pina coladas --omg the best!!! Please get all inclusive deal because it is worth it and includes room service until 10pm. Room sheets were a little dirty and there were ants on the island bar in kitchen area in room but ants were not coming near food surprisingly so we did not have a problem, but they were still there. Pool area is okay, mostly filled with kids during day time. Private beach area is awesome!!!
Good hotel but i seen better if ur on a budget it's a way to go.
I ended up getting an awesome room. I am not sure how that happened. I had the Inclusive. There was a mini bar in the room and great balcony views. There was not much in the way of entertainment, the bar area inside was not inviting, but the bar at the pool with the Inclusive was very nice. They did not like to make double drinks, so I had to keep going back. They had lots of people trying to sell time shares, but they did not bother me.
Hotel was def not 4 stars but the location and service was excellent. Would def go back!!
I loved the location. It was a great place to experience cancun at its finest. Reasonably priced and delivered on the price point. I would go back again.
Hola, We are really sorry about that and be sure we took action to correct it. Trully,