Sunset Royal Beach Resort - All Inclusive
4.0 out of 5.0
3.3
out of 5
Average Guest Review
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Recent guest reviews
Nice hotel close to the beach and entrainment, but you can hear the outside noise in the rooms, so if you are planning to relax this is not the hotel for you. Food was excellent, customer service is ok
I especially loved the furniture on the beach The view from the room was stunning The staff was very helpful I will be back again ☺️
Overall everything was ok. It is a beautiful hotel ,but found a " ravet" insect in my room that I think was disgusting. They have few activities going on during the day, I enjoy the 8.30PM shows. Food was OK.
Overall good hotel. Okay dining experience since there are really 2 main restaurants and 1 grill and bar outside near the pool area. Try their pina coladas --omg the best!!! Please get all inclusive deal because it is worth it and includes room service until 10pm. Room sheets were a little dirty and there were ants on the island bar in kitchen area in room but ants were not coming near food surprisingly so we did not have a problem, but they were still there. Pool area is okay, mostly filled with kids during day time. Private beach area is awesome!!!
Good hotel but i seen better if ur on a budget it's a way to go.
I ended up getting an awesome room. I am not sure how that happened. I had the Inclusive. There was a mini bar in the room and great balcony views. There was not much in the way of entertainment, the bar area inside was not inviting, but the bar at the pool with the Inclusive was very nice. They did not like to make double drinks, so I had to keep going back. They had lots of people trying to sell time shares, but they did not bother me.
Hotel was def not 4 stars but the location and service was excellent. Would def go back!!
I loved the location. It was a great place to experience cancun at its finest. Reasonably priced and delivered on the price point. I would go back again.
My husband and I went for 8 days in June and looking to book the same trip! The staff was amazing!! We loved the entertainers! Eddie & Samuel were awesome! Hotel was clean and our view was amazing! Great food, Great people and pleanty of sunshine! Can't wait to do it again!!
The whole experience in the hotel was awful. They only had one buffet and one dine-in restaurant, and one buffet event outside which tasted the same as the buffet inside the restaurant only it's out door. The dine-in restaurant was the same food every night. It was so bad we ended eating out every night. We barely stayed in the hotel to enjoy the amenities like the other hotels I've heard. Not worth your buck for Cancun experience.
The resort has nice hard working staff. However, you will be reminded often of the excluded services if you're not a "member ". The beach is AMAZING , coffee is fantastic food just ok to survive . Drinks are watered down. Please visit the sister resort sunset Laguna also part of the all inclusive . We had a fun , relaxing time and made the best despite of the few details that could have made it much better .
This was our first time at a time share property. We were nervous that the presenter would be insistent, but that didn't happen at all. A plus! The first room we received had sticky floor, foul smell... not good. We were upgraded to a bigger room which improved the experience. Breakfast is good, lunch not great, dinner at reserved restaurants (which was not difficult to do) was yummy. Beach/pooll can get crowded sometimes, but overall it was medium to.little traffic ie good space to relax. Staff is very hospitable and helpful. Overall if you are after saving money and have a few hours on vacay to spare then it's a right fit. If nay, (like me) then best spend the money.
Was our second time there , and need really enhance a lot in food quality. And do a better job in front desk, they force us to wait 4 hours until 4 p.m. toget room keys because they argument is at 4p.m. the time in ,and not at 1 p.m. like you tell in your mail NEED HONORING ALL COMPROMISES THEY HAVE WITH ALL CUSTOMER .
In general, we are very satisfied with food and beach. The dinner entertainment was good.
Another great hotel in Cancun. Food-Staff & location were great !!. Stayed here for 14days & my young kids had a blast !! Beach is large & 4minute walk from your room. we enjoyed the room svc. You can also, go to their sister hotels & have food & services, which was an added bonus !! We would Go Back to this property. we saw other negative reviews here. But..it's all about what YOU make YOUR vacation !! this is our 26th trip to cancun. & you will not find a better place. Bring some $1 dollar bills for TIPS & your service will get much better !! thanks to GUADULIPE for good service.
overall very good experience delicious food, friendly staff.
Very very fantastic such as food, room, pool, etc.
The staff were excellent at this hotel. They assisted in any way they could and were very friendly. The pool bar boys ( looked like brothers) were awesome as well as the lobby bar tender as well. All of our restaurant waiters/waitresses were very efficient as well. When we checked in they gave us a room that already was occupied. Not sure how that could happen with everyone in their computer system. I am sure at 1 am they weren't too impressed either. They didn't replenish our fridge everyday either. Although one day they did give us a couple of extra beer! When we checked in the fridge was empty which is when we could have used a drink after a long day of delays getting there. Also there were no towels in our room and other days it was a hit and miss with face clothes and hand towels. However, once e called about it they brought some to us. our air conditioner wasn't that great but it wasn't too bad. A little warm at night. A screen on the patio door would be nice so you could leave it open at night. All in all not a bad room. The resort is smaller so not as much choice at buffets but still lots of food. All food was tasty as well. The a la carte restaurants were good with the Asian being my favourite! The shows at night were good but a couple could have used a little more to them. The performers were very talented and in amazing shape. The biggest disappointment was not knowing it was a time share when I booked as we had to give up one morning of our vacation to listen to the talk! After losing our first day due to flight changes and then delays in Philly we really didn't want to give up part of our second day! Also our conseirge was there jsut the day he met with us then never again that week. They changed daily it seemed. All in all we had a great time and enjoyed the Sunset Royal.
great location, Daniel - waiter in italian rest. was GREAT, hotel going thru remodeling- noisy 9am to 8pm, food good in italian rest., load music from 8pm to 10:30pm you can hear thru walls/door. Pool only 3 1/2 ft deep. They do have boat that's free, that goes to another of their resorts which is nice, deeper pools.
Hotel needs some upgrades from the inside. faucets are old and tricky. Construction to top floors during siesta time 12pm-5pm was really annoying!! great location from cancun clubs and bars! Short walk. Great service from wait staff! Drinks feel watered down at times???
Hotel highlights
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Avenida Kukulkan, Sunset Royal Beach Resort - All Inclusive is a leisurely stroll from sights such as Forum By The Sea Mall and Forum Beach. This 234-room, 4-star resort has 4 restaurants, a full-service spa, and an outdoor pool. It's on the beach and also a short walk from Chac Mool Beach and Cancun Convention Center.
Dining
Start your day off right with a free full breakfast. There are multiple options for onsite dining with 4 restaurants, including Acuario, which specializes in international cuisine. Savor a meal from the comfort of your room with room service.
Rooms
All 234 air-conditioned rooms feature free minibar items, sofa beds, and microwaves. Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Bathrooms offer hair dryers, bathrobes, and slippers. Refrigerators, coffee makers, and safes are also available.
Property features
Sunset Royal Beach Resort - All Inclusive features a full-service spa, an outdoor pool, and a fitness center. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include free WiFi in public areas, coffee/tea in a common area, and a computer station.
Guest reviews for Sunset Royal Beach Resort - All Inclusive
nice hotel close to the beach and entrainment
Everyone
Nice hotel close to the beach and entrainment, but you can hear the outside noise in the rooms, so if you are planning to relax this is not the hotel for you. Food was excellent, customer service is ok
beautiful hotel
Everyone
I especially loved the furniture on the beach The view from the room was stunning The staff was very helpful I will be back again ☺️
Everyone
Overall everything was ok. It is a beautiful hotel ,but found a " ravet" insect in my room that I think was disgusting. They have few activities going on during the day, I enjoy the 8.30PM shows. Food was OK.
nice location. about 10 minute walk to coco bongo
Everyone
Overall good hotel. Okay dining experience since there are really 2 main restaurants and 1 grill and bar outside near the pool area. Try their pina coladas --omg the best!!! Please get all inclusive deal because it is worth it and includes room service until 10pm. Room sheets were a little dirty and there were ants on the island bar in kitchen area in room but ants were not coming near food surprisingly so we did not have a problem, but they were still there. Pool area is okay, mostly filled with kids during day time. Private beach area is awesome!!!
Everyone
Good hotel but i seen better if ur on a budget it's a way to go.
spring break trip
Singles
I ended up getting an awesome room. I am not sure how that happened. I had the Inclusive. There was a mini bar in the room and great balcony views. There was not much in the way of entertainment, the bar area inside was not inviting, but the bar at the pool with the Inclusive was very nice. They did not like to make double drinks, so I had to keep going back. They had lots of people trying to sell time shares, but they did not bother me.
awesome quiet time
Singles
Hotel was def not 4 stars but the location and service was excellent. Would def go back!!
know the currency
Couples
I loved the location. It was a great place to experience cancun at its finest. Reasonably priced and delivered on the price point. I would go back again.
great getaway!!
Couples
My husband and I went for 8 days in June and looking to book the same trip! The staff was amazing!! We loved the entertainers! Eddie & Samuel were awesome! Hotel was clean and our view was amazing! Great food, Great people and pleanty of sunshine! Can't wait to do it again!!
sisters getaway
Families
The whole experience in the hotel was awful. They only had one buffet and one dine-in restaurant, and one buffet event outside which tasted the same as the buffet inside the restaurant only it's out door. The dine-in restaurant was the same food every night. It was so bad we ended eating out every night. We barely stayed in the hotel to enjoy the amenities like the other hotels I've heard. Not worth your buck for Cancun experience.
Hola, We are really sorry about that and be sure we took action to correct it. Trully,