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Recent guest reviews

The best service

The property is beautiful as always. But the service was not good. One could tell the hotel was at full capacity (which is great) but they did not prepare by hiring lots more staff to take care of their guest. This is my third time at Nizuc and honestly I don’t think I will be going back. My sister had bedbugs in her room (she and her daughter both got a horrible rash) they did change her to another room but didn’t really seem to care.

This hotel has top notch customer service! The staff are amazing and very accommodating. The hotel itself is so stunning. Wouldn’t mind coming back to this place again.

Great food. Lovely people. Pool exactly the right temperature. Very highly recommended for a quiet and very luxurious vacation. Also very close to airport.

Amazing and definitely worth the trip. The food at indochine is excellent.

beautiful and just so relaxing.. The beaches were incredible. The staff was beyond helpful and kind. They treated you like family but also like royalty. The food at every restaurant was 5 stars. The rooms were very nice, clean, and just awesome. You could hear the neighbor shutting cabinets,shower doors and walking heavy but mostly quiet. Remember everything is in peso so don't freak out at the prices. Also Orbitz has the resort as an all inclusive and it is not so be aware of that when booking your trip.

They staff and management of the Nizuc can only be summed up on one word “perfection” every aspect of life there was wonderful. Not only did I love it, all other guests did too. Not a hint of complaint from anyone. It is well worth the money you will spend.for peace adventure and sheer luxury.

Everything was wonderful, nwvertheless the prices of everything were above average, considering I Ilive in London and I am used to those prices.

The hotel is stunning and one of the best I have been to. Service is impeccable. I had breakfast at the Cafe de Playas every morning and they made me vegan pancakes. Lunch was near the adult pool and also delicious. The pools and private beach are amazing. I went kayaking and stand up paddling. The water is so calm and clear. Can't wait to go back.

I liked the hotel very much. It's away from traffic, crowds and...noise. it also feels private. The staff was great. I would go back any time. The only thing I wished they had more things for children. I brought my now 10 years old for her birthday. She loved the hotel but she wished they had a water slide or pool toys., but Nizuc is definitely to rest in a nice serene atmosphere.

The hotel was excellent. ORBITZ had advertised this hotel as "all inclusive". This is not an ALL INCLUSIVE hotel. The front desk was very gracious in letting me know very professionally that they were not an all inclusive hotel, so that all incentives were to be put on a credit card. This was false advertising on ORBITZ end. I will never use you again.

Punta Nizuc Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Zona Hotelera within 2 miles (3 km) of Costa Occidental de Isla Mujeres National Park, Nizuc Resort and Spa is within a few miles (5 km) of other popular sights such as Delfines Beach. This 274-room, 5-star resort welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a full-service spa.


Dining

There are ample dining options with 6 onsite restaurants, including Cafe de la Playa, which specializes in international cuisine and serves breakfast, and Ramona with its ocean views. Satisfy your hunger from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 7 AM to noon.


Rooms

All of Nizuc Resort and Spa's 274 soundproofed rooms provide balconies, iPod docks, and minibars. Guests can expect 47-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Select Comfort beds are dressed in Egyptian cotton sheets and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include espresso makers, ceiling fans, and laptop-compatible safes.


Property features

Awarded Travel & Leisure 500 status in 2021, Nizuc Resort and Spa features a private beach, a full-service spa, and 5 outdoor pools. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a children's pool, a gym, and a sauna.

Room options

Premium Villa (Pavillion)

1 King Bed | Sleeps 3

Premium Villa (Garden)

1 King Bed | Sleeps 3

Suite (Master)

1 King Bed | Sleeps 3

Junior Suite (Garden)

1 King Bed | Sleeps 3

Guest reviews for Nizuc Resort and Spa

Everyone (25) Couples (6) Family (4) Friends (1)
5
Family

The best service

By on Feb 25, 2022

Review comment responded on Mar 2, 2022

Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on Jan 17, 2022

3
Family

The property is beautiful as always. But the service was not good. One could tell the hotel was at full capacity (which is great) but they did not prepare by hiring lots more staff to take care of their guest. This is my third time at Nizuc and honestly I don’t think I will be going back. My sister had bedbugs in her room (she and her daughter both got a horrible rash) they did change her to another room but didn’t really seem to care.

By on Jul 16, 2021

Review comment responded on Jul 24, 2021

Dear Guest. Thank you very much for sharing your comments, which always help us to improve our service. This review has been shared with our management, who will make sure this kind of experiences will not happen again. Kind regards

5
Everyone

By on May 29, 2021

Review comment responded on Jul 10, 2021

Thank you for your comments, we are glad you enjoyed your stay with us. We hope to see you soon in our little paradise. Kind regards

5
Everyone

By on Apr 13, 2021

Review comment responded on May 24, 2021

Thank you for your comments. We are glad to know you enjoyed your stay in our little paradise. Kind regards

5
Everyone

By on Jul 8, 2020

5
Partner Couples

This hotel has top notch customer service! The staff are amazing and very accommodating. The hotel itself is so stunning. Wouldn’t mind coming back to this place again.

By on Oct 22, 2019

Review comment responded on Jan 28, 2020

Thank you for your review. We are delighted to know that you enjoyed your stay Kind regards

5
Everyone

By on Aug 5, 2019

Review comment responded on Aug 5, 2019

Thanks for staying with us. We appreciate your feedback!

2
Everyone

By on May 28, 2019

Review comment responded on May 28, 2019

Dear Guest, Thank you so much for sharing your opinion about NIZUC Resort & Spa. We really appreciate your kind words and hope to welcome you again very soon. Please receive my kindest regards,

4
Partner Couples Family

By on Mar 18, 2019

Review comment responded on Apr 16, 2019

Thank you so much for your review!

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