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Nizuc Resort and Spa

5.0 out of 5.0

Recent guest reviews

The hotel was excellent. ORBITZ had advertised this hotel as "all inclusive". This is not an ALL INCLUSIVE hotel. The front desk was very gracious in letting me know very professionally that they were not an all inclusive hotel, so that all incentives were to be put on a credit card. This was false advertising on ORBITZ end. I will never use you again.

Resort was lovely. Service was impeccable and staff couldn't do enough to enhance our visit. Property felt intimate compared to other Cancun resorts. Simply loved it and will definitely visit again!

This is, simply, the best hotel I have ever experienced. Everything, its architecture, its decor, the distribution of its vartious facilities, the location, the kindness and helpful attitude of every member of its staff... For me, hotel perfection now has a face.

First day was fantastic. Everything was so wonderful, the villa was fantastic the food was awesome the staff was superb and the private INFINITY POOL worked. The next day the infinity pool stopped working and changed the whole ambiance of our villa. Leaves and bugs accumulated in the pool because the water wasn't moving and the sound of peaceful running water disappeared. Numerous calls to maintenance made no difference. Oh, and the bathroom ceiling leaked, also no remediation by maintenance. So we paid top dollar for things that didn't work, and got offered a "free breakfast" for the inconvenience. Wow, that will just fix everything. I balked at this and was eventually offered a ' double upgrade" on our next visit. Not sure if I'll use it, things may not work. It's a pity that one thing can override the other niceties of the resort. It's a new facility, I expected more. Good luck if you go.

The place is absolutely enchanting -and really the best resort we ever visited! There are only a couple of things that I would recommend (sorry I'm writing these here, but only have 150 characters in the "what could be improved" section): maybe it would be a good idea to let the visitors know in advance if any parts of the resort are going to be closed for any amount of time during their stay there (i.e: the "Adult" section being closed for a wedding or other similar events), and also try to avoid calling the room from 12:00 PM to 3 PM -if it's not a real emergency.

Best vacation I've had beautiful hotel the food was great get nachos at the pool they was the best I've ever had staff was great the spa was amazing when I go back to cancun I'm staying here I loved it!!

Excellent service and great people. They will make you feel at home.

Super close to the airport. The staff is super helpful and friendly, great restaurants, beautiful summing pools, great decor and amazing architecture.

words alone cannot describe this gorgeous hotel . The grounds the staff the rooms the villas are all way above anyones imagination they are absolutely perfection we had Abel as our butler and he was beyong any butler service ive ever had the honor and pleasure of having this was the best place ever

This place is gorgeous, a place to enjoy if you are looking for a relaxing atmosphere. The rooms are spacious with high cealings , the onside restaurants are outstanding but expensive. The resort is isolated from the rest of hotels in Cancun and has a private beach.

Great service/great location!!! Kids club is free and very friendly stuff.

Great property and the staff are amazing. The hotel is amazingly built and very spacious. Everyone was working to make our stay enjoyable. The only drawback, the hotel didn't offer an all inclusive option, which makes it quite expensive stay once you add room and board.

The hotel staffs are very friendly and helpful. The spa is expensive but it is a very nice experience.

I love the Nizuc Luxury Resort & Spa. Welcome hardly begins to express the level of service at this hotel. The pools are wonderful.Walks along the beach are very relaxing,. The rooms are really nice.

One of the best hotels in Cancun. If you're looking for a more relaxed/chill vibe at the end of the hotel zone, then this is the place for you and your better half. All the staff were amazing and extremely helpful. There's a nice selection of restaurants on the resort, a bit pricey but still great cuisine. I highly recommend getting the complimentary breakfast deal, it was a highlight of our trip.

The hotel is GREAT! The service is outstanding. The design and service is just perfect. It is a quiet hotel. If you want to relax and forget about noise this is the place. Even though it is a family hotel is for families who wants to rest. do not expect music in the pool. It is too quiet. The beach is like a pool. If you like jumping in the waves this is not the place. They do offer snorkeling, paddle and kayaks for free at anytime. we had a great time!!! we stayed in another hotel for 4 days with all inclusive, music and shows and then we spent 3 nights at the Nizuc just to relax. It was the perfect combination. You had to walk 10 minutes to get the bus. The pool floor was too HOT! And they forgot to wake up us to get to the airport / Other than that it is an elegant, quiet hotel with awesome installations and great food and service. It is the perfect hotel for honey moon. They have buildings, pool and restaurants just for adults. You have to pay for food and drinks. Prices are reasonable.

Me and My DH took a couple get away trip to cancun. The hotel is very privet, the hotel beach is so nice and clean. Food is not that great, but still ok. I would love to go back and stay there again.

They have wonderful view pool Especially nightscape is nice

stayed for 3 nights. very new hotel and friendly stuff. would definitely go back. you get your own butler.

We stayed at Nizuc last week in January, and it was perfect. We had a room with a king bed and private balcony overlooking the reef and Nizuc exceeded our expectations in every way, easily the nicest place either of us had ever stayed at. The room was large, the bed comfortable, and overall condition was immaculate. We tried almost all the restaurants and they were all very good but the Punta Grill was our favorite. The dinner we had on night one will go down as one of my favorite nights out. I had the steak, she had the lobster dish, we ate and drank plenty. Jonathan the sommelier was available to us, but as neither of us are anything close to wine afficionados his talents were probably wasted that night, but he was amiable and informative and really set the tone for the rest of our stay. The larger pool was not crowded at all and poolside service was excellent. The smaller "adults only" pools were also pretty amazing. I am not a big spa person but my much better half is and she convinced me to take a 50-minute aquatic circuit while she got a massage and I am so glad I did it. It was a real highlight on a trip that offered many. The concierge staff was very helpful with suggestions on where to go for offsite fun--zip-lining at Selvatica was a great suggestion- and everyone was really nice and friendly.

Punta Nizuc Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Hotel Zone, Nizuc Resort and Spa is within a few miles (5 km) of popular sights such as El Rey Ruins and Delfines Beach. This 274-room, 5-star resort welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a full-service spa. It's near the airport and also close to Wet n' Wild Cancun and Maya Cancun Museum.


Dining

There are multiple options for onsite dining with 6 restaurants, including Cafe de la Playa, which specializes in international cuisine and serves breakfast, and Ramona with its ocean views. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7 AM to noon.


Rooms

Nizuc Resort and Spa's 274 rooms are soundproofed and provide balconies, iPod docks, and espresso makers. Guests can expect 47-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Select Comfort beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Free bottled water, ceiling fans, and laptop-compatible safes are also available.


Property features

Nizuc Resort and Spa features a private beach, a full-service spa, and 5 outdoor pools. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a fitness center, and a sauna.

Room options

Room, 2 Queen Beds, Ocean View

Queen 2 | Sleeps 4

Deluxe Room, 1 King Bed, Ocean View

King 1 | Sleeps 2

Ocean Suite

King 1 | Sleeps 2

Private Pool Villa

King 1 | Sleeps 2

Guest reviews for Nizuc Resort and Spa

Everyone (10) Couples (32) Family (8) Friends (3) Other (1)
5

great staff and very clean

Couples

The hotel was excellent. ORBITZ had advertised this hotel as "all inclusive". This is not an ALL INCLUSIVE hotel. The front desk was very gracious in letting me know very professionally that they were not an all inclusive hotel, so that all incentives were to be put on a credit card. This was false advertising on ORBITZ end. I will never use you again.

By , from Denver, CO on Jun 23, 2017

5

wonderful vacation!

Everyone

Resort was lovely. Service was impeccable and staff couldn't do enough to enhance our visit. Property felt intimate compared to other Cancun resorts. Simply loved it and will definitely visit again!

By , from NYC on May 29, 2017

Review comment responded on Jun 1, 2017

Dear Sandi, Thank you for taking the time to share your comments about NIZUC Resort & Spa. We are glad to learn that we were able to fulfil your expectations and appreciate your kind words regarding our property and services. Hope to have you among our distinguished guests again in the near future. Please receive my kindest regards,

5

the kind of hotel you normally dream about

Everyone

This is, simply, the best hotel I have ever experienced. Everything, its architecture, its decor, the distribution of its vartious facilities, the location, the kindness and helpful attitude of every member of its staff... For me, hotel perfection now has a face.

By on May 16, 2017

Review comment responded on May 18, 2017

Dear Guest, We would like to thank you for taking the time to share your experience at NIZUC Resort & Spa. We deeply appreciate your kind words regarding our resort. It is a pleasure to hear that you have enjoyed our facilities and services and we were able to fulfil your expectations. We look forward to welcome you among our distinguished guests again in the near future for another memorable NIZUC experience. Please receive my warmest regards,

4

almost wonderful..........but disappointing!

Everyone

First day was fantastic. Everything was so wonderful, the villa was fantastic the food was awesome the staff was superb and the private INFINITY POOL worked. The next day the infinity pool stopped working and changed the whole ambiance of our villa. Leaves and bugs accumulated in the pool because the water wasn't moving and the sound of peaceful running water disappeared. Numerous calls to maintenance made no difference. Oh, and the bathroom ceiling leaked, also no remediation by maintenance. So we paid top dollar for things that didn't work, and got offered a "free breakfast" for the inconvenience. Wow, that will just fix everything. I balked at this and was eventually offered a ' double upgrade" on our next visit. Not sure if I'll use it, things may not work. It's a pity that one thing can override the other niceties of the resort. It's a new facility, I expected more. Good luck if you go.

By , from houston, tx on May 5, 2017

Review comment responded on May 16, 2017

Dear ted, Thank you for taking some time to share your opinion about our resort. We regret that your expectations were not fulfilled during your stay. Please know that we will take your comments in consideration and review it with all the areas involved. Hope to have you visiting us again and be able to change your perception regarding our services. Please receive my best regards

5
Everyone

The place is absolutely enchanting -and really the best resort we ever visited! There are only a couple of things that I would recommend (sorry I'm writing these here, but only have 150 characters in the "what could be improved" section): maybe it would be a good idea to let the visitors know in advance if any parts of the resort are going to be closed for any amount of time during their stay there (i.e: the "Adult" section being closed for a wedding or other similar events), and also try to avoid calling the room from 12:00 PM to 3 PM -if it's not a real emergency.

By , from Pittsburgh on Feb 27, 2017

Review comment responded on Mar 23, 2017

Dear Guest, Thank you for taking the time to write your review for NIZUC Resort & Spa, we feel so glad to know you enjoyed our facilities, food and service provided. We appreciate your comments and highlights of the areas where we need to improve. All your feedback is very valuable in order to keep reaching a superior experience for all of our guests. Looking forward to welcome you in the near future for another fantastic NIZUC experience, receive our warmest regards. Jaime Jaramillo, General Manager

5

beautiful hotel right on the beach

Everyone

Best vacation I've had beautiful hotel the food was great get nachos at the pool they was the best I've ever had staff was great the spa was amazing when I go back to cancun I'm staying here I loved it!!

By , from tx on Dec 8, 2016

5
Everyone

Excellent service and great people. They will make you feel at home.

By on Nov 23, 2016

5

awesome hotel

Everyone

Super close to the airport. The staff is super helpful and friendly, great restaurants, beautiful summing pools, great decor and amazing architecture.

By , from DC on Sep 11, 2016

5

omg omg omg amazing

Everyone

words alone cannot describe this gorgeous hotel . The grounds the staff the rooms the villas are all way above anyones imagination they are absolutely perfection we had Abel as our butler and he was beyong any butler service ive ever had the honor and pleasure of having this was the best place ever

By , from ny ny on Aug 30, 2016

Review comment responded on Sep 8, 2016

Distinguished Guest, Thank you for taking the time to share your experience at NIZUC Resort & Spa. We appreciate your comments on our property; they encourage us to keep improving every day. We will let know Abel about your kind words. Hope to have you among our distinguished guests again in a near future, please receive our warmest regards. Jaime Jaramillo

5

gorgeous place

Everyone

This place is gorgeous, a place to enjoy if you are looking for a relaxing atmosphere. The rooms are spacious with high cealings , the onside restaurants are outstanding but expensive. The resort is isolated from the rest of hotels in Cancun and has a private beach.

By on Jul 24, 2016