Excellent and very professional service. Quiet, romantic, and not crowded even at full capacity. Price are reflected in this high-end resort.
The best service
The property is beautiful as always. But the service was not good. One could tell the hotel was at full capacity (which is great) but they did not prepare by hiring lots more staff to take care of their guest. This is my third time at Nizuc and honestly I don’t think I will be going back. My sister had bedbugs in her room (she and her daughter both got a horrible rash) they did change her to another room but didn’t really seem to care.
This hotel has top notch customer service! The staff are amazing and very accommodating. The hotel itself is so stunning. Wouldn’t mind coming back to this place again.
Great food. Lovely people. Pool exactly the right temperature. Very highly recommended for a quiet and very luxurious vacation. Also very close to airport.
Amazing and definitely worth the trip. The food at indochine is excellent.
beautiful and just so relaxing.. The beaches were incredible. The staff was beyond helpful and kind. They treated you like family but also like royalty. The food at every restaurant was 5 stars. The rooms were very nice, clean, and just awesome. You could hear the neighbor shutting cabinets,shower doors and walking heavy but mostly quiet. Remember everything is in peso so don't freak out at the prices. Also Orbitz has the resort as an all inclusive and it is not so be aware of that when booking your trip.
They staff and management of the Nizuc can only be summed up on one word “perfection” every aspect of life there was wonderful. Not only did I love it, all other guests did too. Not a hint of complaint from anyone. It is well worth the money you will spend.for peace adventure and sheer luxury.
Everything was wonderful, nwvertheless the prices of everything were above average, considering I Ilive in London and I am used to those prices.
The hotel is stunning and one of the best I have been to. Service is impeccable. I had breakfast at the Cafe de Playas every morning and they made me vegan pancakes. Lunch was near the adult pool and also delicious. The pools and private beach are amazing. I went kayaking and stand up paddling. The water is so calm and clear. Can't wait to go back.
I liked the hotel very much. It's away from traffic, crowds and...noise. it also feels private. The staff was great. I would go back any time. The only thing I wished they had more things for children. I brought my now 10 years old for her birthday. She loved the hotel but she wished they had a water slide or pool toys., but Nizuc is definitely to rest in a nice serene atmosphere.
Located in Zona Hotelera within 2 miles (3 km) of Iberostar Cancun Golf Course, Nizuc Resort and Spa is within a few miles (5 km) of other popular sights such as Delfines Beach. This 274-room, 5-star resort has 5 outdoor pools along with a private beach and a full-service spa.
There are ample dining options with 6 onsite restaurants, including Cafe de la Playa, which specializes in international cuisine and serves breakfast, and Ramona with its ocean views. Satisfy your hunger from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 7 AM to noon.
47-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds are dressed in Egyptian cotton sheets and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Balconies, iPod docks, and minibars are other standard amenities.
Awarded Travel & Leisure 500 status in 2021, Nizuc Resort and Spa features a private beach, a full-service spa, and 5 outdoor pools. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a children's pool, a gym, and a sauna.
Excellent and very professional service. Quiet, romantic, and not crowded even at full capacity. Price are reflected in this high-end resort.
The best service
Thanks for staying with us. We appreciate your feedback!
The property is beautiful as always. But the service was not good. One could tell the hotel was at full capacity (which is great) but they did not prepare by hiring lots more staff to take care of their guest. This is my third time at Nizuc and honestly I don’t think I will be going back. My sister had bedbugs in her room (she and her daughter both got a horrible rash) they did change her to another room but didn’t really seem to care.
Dear Guest. Thank you very much for sharing your comments, which always help us to improve our service. This review has been shared with our management, who will make sure this kind of experiences will not happen again. Kind regards
Thank you for your comments, we are glad you enjoyed your stay with us. We hope to see you soon in our little paradise. Kind regards
Thank you for your comments. We are glad to know you enjoyed your stay in our little paradise. Kind regards
This hotel has top notch customer service! The staff are amazing and very accommodating. The hotel itself is so stunning. Wouldn’t mind coming back to this place again.
Thank you for your review. We are delighted to know that you enjoyed your stay Kind regards
Thanks for staying with us. We appreciate your feedback!
Dear Guest, Thank you so much for sharing your opinion about NIZUC Resort & Spa. We really appreciate your kind words and hope to welcome you again very soon. Please receive my kindest regards,
Thank you very much for sharing your comments with us. We are glad to learn that you enjoyed your stay. We hope to see you soon in our little paradise. Kind regards