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Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property

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Photo gallery for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

2 outdoor pools, cabanas (surcharge), pool umbrellas
Property video
Lobby
Premium bedding, free minibar items, in-room safe, desk
Cafe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
  • Place, Chac Mool Beach
    ‪8 min walk‬
  • Place, Forum Beach
    ‪13 min walk‬
  • Place, Cancun Convention Center
    ‪17 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Luxury Presidential Two Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Two Bedroom Suite Sunset View Diamond club

  • Lagoon view
  • 1830 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 3261 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential One Bedroom Suite Sunset View Diamond club

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 1227 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury suite sunset view

9.0 out of 10
Wonderful
(9 reviews)
  • Lagoon view
  • 721 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 3864 sq ft
  • 3 bedrooms
  • Sleeps 11
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view Diamond Club

9.0 out of 10
Wonderful
(41 reviews)
  • Lagoon view
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front

8.6 out of 10
Excellent
(120 reviews)
  • Ocean view
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front Diamond Club

8.6 out of 10
Excellent
(29 reviews)
  • Ocean view
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 4467 sq ft
  • Sleeps 13
  • 2 King Beds, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view

8.8 out of 10
Excellent
(129 reviews)
  • Lagoon view
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Suite Ocean Front

9.0 out of 10
Wonderful
(8 reviews)
  • Ocean view
  • 721 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

  • Ocean view
  • 1830 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • Ocean view
  • 1227 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within 15 minutes of other popular attractions like Forum Beach. This 180-room, 4.5-star property has 2 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • Chac Mool Beach - 8 min walk - 0.5 miles
  • Forum Beach - 13 min walk - 0.7 miles
  • Cancun Convention Center - 17 min walk - 1.0 mile
  • Gaviota Azul Beach - 3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Snack Grand Park - ‬8 min walk
  • ‪The Surfin Burrito - ‬6 min walk
  • ‪Flor De Sal - ‬8 min walk
  • ‪Coco Bongo Beach Party - ‬12 min walk
  • ‪Häagen-Dazs - ‬11 min walk

About this property

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Guests of Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have access to a full-service spa, 2 outdoor pools, and a gym. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Other amenities at this adults-only property include a sauna, a rooftop terrace, and free WiFi in public areas.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Furnished balconies, iPod docks, and sitting areas are also standard.
2 outdoor swimming pools are on site along with a health club and a sauna.
The onsite spa has 18 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Agave - Mexican Cuisine
  • C/X Culinary Experience
  • Gourmet Marché
  • Hunter Steakhouse
  • Jade - Asian Cuisine

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 18 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: USD 4.06 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 005-007-006215/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

Are there all-inclusive options at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive resort and rates come with à la carte meals plus all onsite activities.

How much does it cost to stay at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

As of Apr 3, 2026, prices found for a 1-night stay for 2 adults at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only on Apr 27, 2026 start from $318, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What can I see close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

This property is situated in Zona Hotelera within a short 4-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and also 12 minutes on foot from Forum Beach. You'll also find La Isla Shopping Mall and Gaviota Azul Beach within a short drive.

Is there parking available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Yes, self parking is offered for free at the property.

Is there a spa at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

There is a full-service spa available for guests to enjoy and services include couples treatments, body treatments, mani/pedis, and massages.

Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have luxury amenities?

Yes, guests can indulge in luxuries such as 2 outdoor pools, 6 restaurants, and a swim-up bar at this property.

Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only include a casino on the premises?

No, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only doesn't have a casino.

Is there an indoor pool at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only a good place to stay for couples?

This adults-only property offers plenty of amenities for couples including a beach, 6 restaurants, and 2 outdoor pools.

Are there hot tubs at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

No, but this property does have a sauna.

Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only feature a restaurant that includes a breakfast menu?

Yes, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only has 6 restaurants, and serves free buffet breakfast each morning.

Will Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only allow pets to stay for free?

No, pets and service animals aren't allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only.

Are there connecting rooms at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

No, this property doesn't feature connecting guestrooms.

How close is the airport from Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

The closest major airport to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is Cancun Intl. Airport (CUN), which is 14.5 mi away (26 minutes by car).

Are there rooms with balconies at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Yes, every guestroom at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only comes with a furnished balcony and some offer ocean views.

Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1349 out of 2483 reviews
Rating 8 - Good. 531 out of 2483 reviews
Rating 6 - Okay. 318 out of 2483 reviews
Rating 4 - Poor. 131 out of 2483 reviews
Rating 2 - Terrible. 154 out of 2483 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Dennis

Liked: Staff & service
Better options available. Overcrowded party resort.
Stayed 3 nights in Jan 2026

8/10 Good

Emanuela Nicole

Stayed 4 nights in Feb 2026

10/10 Excellent

Miesha

It was cool
Stayed 2 nights in Jan 2026

10/10 Excellent

joseph

Stayed 5 nights in Dec 2025

6/10 Okay

Scott

Traveled with family
The hotel was just ok. One of the queen bed mattress had a big indentation in the middle so was uncomfortable and kept rolling inwards during sleep. Fire alarm went off 3 or 4 times in the early morning (for no reason) waking us up. We were on the 13 floor so it was a hassle to get an elevator up or down due to elevators not functioning/broken and packed with people. We had 2 Butlers but didn't see them after the first day and didn't find them overly helpful or needed. Food was average, sometimes below average. The best meals we had were breakfast in the buffet. One of the main considerations in booking the hotel was the promoted $600 hotel credit but was disappointed to receive a coupon book upon check-in with $15-25 off different purchase options such as bottle wine or spa services. It felt like that was misrepresentation of the hotel credit benefit--it was more of a discount coupon book which we really weren't able to use. On a positive note, the location on the beach was beautiful. Also, the evening entertainment was good. We love Cancun and had a nice holiday overall but would not stay at this property again.
Stayed 4 nights in Dec 2025

8/10 Good

Reginald

Stayed 3 nights in Dec 2025

10/10 Excellent

Estelita

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice esp. Beatriz, the housekeeper. Special mention to Eliseo, from the restaurant, who gave me the papaya I requested on 12/27 when I couldn’t find it on Elements Buffet Restaurant. Other waiters like Fernando(Jaime), Ricardo and Edival were so friendly and accommodating. The place was so clean and bed was comfy. It is a walking distance to shopping malls. The restaurants serve good food but you need reservation to most restaurants except the Elements Buffet Restaurant. Food in Elements were good but because I have been to RIU, Warwick Hotel and Moon Palace, I would say their food is very limited. The good thing is they can prepare the food according to your request, like no salt, no pepper, etc. Also, they are open for long hours. There was Free Room Service and they are so quick, within 10-15 minutes, it was delivered to my room on Xmas Day. We couldn’t close the shower door but when I requested a repair it was done so quickly. Entertainment was all night during our stay. My 2 daughter(24) and special son(22) enjoyed it. We will come back to this place!
Stayed 5 nights in Dec 2025

10/10 Excellent

Yackob

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice, small (compared to some in costa mujres) so intimate and cool. You can easily get to know ppl. Some parties here and there, could improve to make it more adult type. Change Adult to an actual Adult like over 21…I’ve seen more families with younger kids 18+. Overall, I would return, door place and decent food. Beautiful Beach!!!
Stayed 5 nights in Dec 2025

6/10 Okay

Huey, Vancouver

Liked: Cleanliness
Mediocre food and service. Best part of the experience was the coffee at Insomnia Cafe and the gym staff!
Stayed 5 nights in Dec 2025

8/10 Good

Kameron

Stayed 3 nights in Dec 2025

2/10 Terrible

Dhroov

Stayed 2 nights in Dec 2025

8/10 Good

Wilson Badillo

Stayed 5 nights in Dec 2025

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was 10/10, 100% recommend!
Stayed 5 nights in Dec 2025

10/10 Excellent

AntwaNisha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay at this hotel in Mexico. From the moment we arrived, the service was outstanding and made us feel truly welcome. The staff was always kind, attentive, and ready to help with anything we needed. A special mention goes to our butler Esteban, who provided exceptional service throughout our stay. He were professional, friendly, and always went the extra mile to make sure everything was perfect—from reservations to small personal details that made our experience even more special. The overall atmosphere of the hotel was relaxing and luxurious, and the level of service really stood out. We truly felt taken care of and would highly recommend this hotel to anyone looking for a memorable and stress-free stay in Cancun
Stayed 3 nights in Dec 2025

10/10 Excellent

Sumit

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very Well maintained property
Stayed 5 nights in Dec 2025

10/10 Excellent

Briana Kerisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property with great staff, and a wide variety of food options. We added the spa hydrotherapy and massage and it was absolutely worth the money.
Stayed 4 nights in Dec 2025

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet selection was not as diverse and each day was the same thing. Food was subpar . Stayed there for a week. Other than the long wait times for the elevator, everything else was fantastic.
Stayed 5 nights in Dec 2025

4/10 Poor

Babak, Beverly Hills

Stayed 5 nights in Dec 2025

6/10 Okay

Monica

Stayed 3 nights in Dec 2025

10/10 Excellent

Ramona Elena, Boise

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We spent 7 days here and everything was great. I was surprised there were not many Christmas decorations at the resort. Overall a great resort!
Stayed 6 nights in Dec 2025

8/10 Good

Ruhani

Stayed 2 nights in Dec 2025

10/10 Excellent

Zack

Stayed 7 nights in Dec 2025

8/10 Good

Stacy

Stayed 4 nights in Dec 2025

8/10 Good

penpa

Room r good
Stayed 6 nights in Dec 2025

8/10 Good

Thaddeus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros. Service location pool beach staff. Cons. Buffet. Room service. Party scene. I stayed at the royalton chic from December 14-20 This was my first ever all inclusive experience so keep that in mind when reading my review. If you want to be pampered and taken care of and enjoy the beach and a great day time party scene at the pool this is the place. The staff was so warm and helpful. Samara and Esteban were my diamond club butlers and were both incredible. They keep you updated and informed about all events and really go above and beyond to make sure you’re having a great stay. Disappointments. The elevator situation can be rough. First day I waited 25 minutes for an elevator. The next few days were smooth but it takes a few minutes when ordering an elevator. The room service options were somewhat limited and I was disappointed with the quality of the food. However, the quality of the food at the on site restaurants were good overall. Bottom line. Staff here is incredible, everyone speaks English and will gladly indulge in your broken Spanish if you so choose. The spa is Devine, the beach is perfection. Both pools are a blast. I was a bit disappointed with the on site activities, tequila tasting and some other events got canceled last minute. And the room service options could improve. Overall I give the property a 7.5/10… diamond club is a must. And the staff is spectacular. Don’t use the tap water. Viva Mexico 🇲🇽
Stayed 6 nights in Dec 2025

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