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Cancun, QROO
1-844-663-2269

Recent guest reviews

el area de la piscina me parece poco atractivo, es como pequeno para lo grande que es el hotel

Fair price, average food.needs some renovation

Honestly there wasn’t anything at this hotel that actually “wowed “ me . Our first issue was the suite we booked was above a nightclub that lasted till 2 am. Then after constantly asking for a roll bed for our daughter we gave up and we pulled a lounge chair into the room from the balcony. Feel like the staff at this hotel were a little ungrateful when I came to tipping .I could go on and on.

Staff was nice. Property needed a lot of work, room had loose floor tiles, cabinets looked like a child painted over the original. Shower was disgusting water never drained, bathroom and room had so much hardware crooked or loose. Food was not good. I expected more traditional Mexican food being in Mexico. Put-put was in really bad condition, rock wall was out of use and zip-line was under construction. Kids game room felt like a sauna with no A/C. I’d rate this property 4/10. Service was good but pictures made it seem amazing and was not. Could not use all the amenities as advertised for a family vacation.

Exellent service, friendly staff and location is convenient

You get what you pay for!!

A section of the shower enclosure was missing and no hot water in the shower

I like it was nice. Only thing was i wish they would refill the fridge with drinks and water.

We will definitely be back, hopefully mini golf & the zip line will be reopened.

The property was beautiful and the lobby was amazing with the entire back wall being a waterfall. The layout was easy to navigate and well maintained.

Wasn’t to thrilled to stay at this place initially but was astoundingly surprised on the different amenities and all around customer service the hotel provided that made our trip worth it. Would highly recommend this hotel to anyone traveling with small children as they have different things for them to do. However, I do wish they had at least a piano bar for the adults. Didn’t see anything like that in there. Also the rooms could use an update but other than that it was a great hotel. Would definitely come back again.

Food was very good! Room was nice and clean, the only thing was that i kept asking them to fill the mini bar and asking for water bottles but other than that everything was great and i recommended to families

This hotel was amazing! Staff was always so friendly and food was so good.

Closing to the beach

I didn’t like that nothing was open. Golf was closed zip lining was closed the beach area was dirty

The cockaroaches were terrible.

Charged me $120 for a stain on pillow case nd towel. No pillow case and towel is $120. Plus its a children resort where they have room service so nobody spills in their room? Its a set up to charge more

The staff at the Seadust resort was wonderful. They go out of their way to accommodate guests. I traveled with small children and we all had a fabulous time here. The food was great and the pools are amazing. What can improve would definitely be the coffee. Starbucks should be included in the all-inclusive or have the espresso machine operational in the morning, not at 4pm. I paid for starbucks that tasted mediocre at best. A little disappointing for an avid coffee drinker like myself. Otherwise a very welcoming resort for families traveling with kids.

Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera within 2 miles (3 km) of Delfines Beach, Seadust Cancún All Inclusive Family Resort is within a few miles (5 km) of other popular sights such as La Isla Shopping Mall. This 505-room, 3.5-star resort has 3 outdoor pools along with a full-service spa and a free water park.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:30 AM. There are multiple options for onsite dining with 9 restaurants, including Florencia, which specializes in Italian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

55-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers and hair dryers. Free minibar items, coffee makers, and ceiling fans are other standard amenities.


Property features

Seadust Cancún All Inclusive Family Resort features a full-service spa, 3 outdoor pools, and a free water park. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and concierge services. Other amenities at this all-inclusive resort include karaoke, a children's pool, and a gym.

Room options

Family Suite Two Double Beds

2 Double Beds and 1 Twin Bunk Bed | Sleeps 5

Grand Luxe Suite With Jacuzzi One King Bed

1 King Bed | Sleeps 3

Sunset Suite-Adults Only

Sleeps 3

Ocean Front Suite-Adults Only

Sleeps 2

Guest reviews for Seadust Cancún All Inclusive Family Resort

Everyone (34) Couples (8) Family (74)
3
Business Business

el area de la piscina me parece poco atractivo, es como pequeno para lo grande que es el hotel

By on Sep 19, 2022

Review comment responded on Sep 19, 2022

Estimado Hazel.Muchas gracias por sus comentarios y por compartir las áreas de oportunidad para mejorar la experiencia de todos nuestros huéspedes. Agradecemos que se haya tomado el tiempo de escribir esta reseña ya que todos los comentarios son esenciales para mejorar nuestro servicio.Gracias por elegir Seadust Cancún Family Resort para sus vacaciones en Cancún.

3
Family

Fair price, average food.needs some renovation

By on Aug 31, 2022

Review comment responded on Aug 31, 2022

¡Hello Hazem!Thank you very much for your comments and for sharing the areas of opportunity to improve the experience of all our guests.We hope you visit us again, best regards from Cancun!

2
Family

Honestly there wasn’t anything at this hotel that actually “wowed “ me . Our first issue was the suite we booked was above a nightclub that lasted till 2 am. Then after constantly asking for a roll bed for our daughter we gave up and we pulled a lounge chair into the room from the balcony. Feel like the staff at this hotel were a little ungrateful when I came to tipping .I could go on and on.

By on Aug 24, 2022

Review comment responded on Aug 24, 2022

Dear Brittany.We appreciate you taking the time to write to us as this helps us to continually improve; we regret that our resort did not meet your expectations as we like our guests to feel at home and enjoy their stay as they deserve it. Thank you very much for bringing this issue to our attention. We have made a detailed report of your comments and have forwarded them to the appropriate areas to improve the aspects you mentioned. We will make sure to take the corresponding measures to make your next visit an ideal experience.

3
Family Family with small children

Staff was nice. Property needed a lot of work, room had loose floor tiles, cabinets looked like a child painted over the original. Shower was disgusting water never drained, bathroom and room had so much hardware crooked or loose. Food was not good. I expected more traditional Mexican food being in Mexico. Put-put was in really bad condition, rock wall was out of use and zip-line was under construction. Kids game room felt like a sauna with no A/C. I’d rate this property 4/10. Service was good but pictures made it seem amazing and was not. Could not use all the amenities as advertised for a family vacation.

By on Aug 20, 2022

Review comment responded on Aug 20, 2022

Hello Vincent.We would like to thank you for taking the time to share your recent experience at Seadust Cancún Family Resort. We appreciate that you pointed out the opportunity areas you identified,comments like yours are of the most importance to us because they help us to improve the experience for all our guests. Rest assured that we will inform the departments involved. We hope you give us the opportunity to change your impression of our reed so we can keep on improving.

5
Family

Exellent service, friendly staff and location is convenient

By on Aug 10, 2022

Review comment responded on Aug 11, 2022

Hello Maria Thank you for your preference for Seadust Cancun Family Resort. We complace that you enjoyed the facilities service and friendly staff We hope to see you soon on your next stay Regards!

3
Family with small children

You get what you pay for!!

By on Aug 7, 2022

Review comment responded on Aug 8, 2022

Hello Ana! Thank you for taking the time to write us we sincerely appreciate your feedback Kind regards!

3
Family with small children

A section of the shower enclosure was missing and no hot water in the shower

By on Aug 3, 2022

Review comment responded on Aug 3, 2022

Hello Olivia Thank you for write and share your comments with us. We help us to improve which areas we have to work on more Thank you for choosing Seadust Cancún Family Resort We hope to see you soon and improve your next stay in the Caribbean Mexican.

4
Family Family with small children

I like it was nice. Only thing was i wish they would refill the fridge with drinks and water.

By on Jul 31, 2022

Review comment responded on Aug 1, 2022

Hello Jorge! We're glad you enjoyed the service; it makes our day to read such nice reviews. Thank you for taking the time to share your experience with us On the other hand, we appreciate your comments on the minibar we actually refill the minibars but we will take your comments into account for review what happened Thank you for choosing Seadust Cancún Family Resort We hope to see you soon on your next stay Regards!

4
Family Family with small children

We will definitely be back, hopefully mini golf & the zip line will be reopened.

By on Jul 25, 2022

Review comment responded on Jul 25, 2022

Hello!! Nia Thank you for taking the time to write us and share your experience On the other side, We appreciate your sharing your comments this helps us to improve continuously. We are currently taking steps to improve our quality levels in facilities and service. We hope to see you again to improve your perception.

4
Family

The property was beautiful and the lobby was amazing with the entire back wall being a waterfall. The layout was easy to navigate and well maintained.

By on Jul 17, 2022

Review comment responded on Jul 18, 2022

Hi, Tracy. Thank you for taking the time to share your review with us. It is a pleasure that our resort was a part of your beautiful vacations Thank you for choosing Seadust Cancun Family Resort for your stay, and we hope to see you soon.

Seadust Cancún All Inclusive Family Resort

Cancun, QROO 77500
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