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Sandos Cancún All Inclusive - Adults Only

4.5 star property
VIP Access

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Breakfast meal
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5 restaurants, breakfast, lunch, dinner served; international cuisine
5 restaurants, breakfast, lunch, dinner served; international cuisine
Caribe Suite | Pillowtop beds, free minibar, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Cancun, QROO
  • Place, Ballenas Beach
    ‪3 min walk‬
  • Place, Aquaworld
    ‪13 min walk‬
  • Place, La Isla Shopping Mall
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Balcony Deluxe Room

Balcony Deluxe Room | Pillowtop beds, free minibar, in-room safe, desk

Balcony Deluxe Room

8.0 out of 10
Very good
(119 reviews)
  • Partial ocean view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | Pillowtop beds, free minibar, in-room safe, desk

Sandos Suite

8.8 out of 10
Excellent
(9 reviews)
  • Partial ocean view
  • 797 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Laguna suite

Laguna suite | Pillowtop beds, free minibar, in-room safe, desk

Laguna suite

9.4 out of 10
Exceptional
(10 reviews)
  • Lagoon view
  • 900 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Caribe Suite

Caribe Suite | Pillowtop beds, free minibar, in-room safe, desk

Caribe Suite

7.0 out of 10
Good
(4 reviews)
  • Sea view
  • 1160 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe room

Deluxe room | Pillowtop beds, free minibar, in-room safe, desk

Deluxe room

8.4 out of 10
Very good
(120 reviews)
  • Partial ocean view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Cancun

Located in Zona Hotelera within 2 miles (3 km) of La Isla Shopping Mall, Sandos Cancún All Inclusive - Adults Only is within a few miles (5 km) of other popular sights such as Delfines Beach. This 213-room, 4.5-star property welcomes guests with 3 outdoor pools, 5 restaurants, and free in-room WiFi.

What's nearby

  • Ballenas Beach - 3 min walk - 0.2 miles
  • Aquaworld - 13 min walk - 0.7 miles
  • Kukulcan Plaza Shopping Mall - 15 min walk - 0.8 miles
  • Hotel Zone Beaches - 2 min drive - 1.1 miles
  • La Isla Shopping Mall - 3 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Nebbiolo - ‬2 min walk
  • ‪Club 91 Lounge - ‬9 min walk
  • ‪Cafetto - ‬7 min walk
  • ‪Restaurante Zen - ‬7 min walk
  • ‪La Madalena - ‬7 min walk

About this property

Sandos Cancún All Inclusive - Adults Only

Renovated in 2017, Sandos Cancún All Inclusive - Adults Only offers 3 outdoor pools, a gym, and a sauna. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only property include free WiFi in public areas, a hot tub, and a conference center.
32-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free minibar items, iPod docks, and espresso makers are other standard amenities.
3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,254 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • This is an adults-only property

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 79.20 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.
Property Registration Number 005-007-006265/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Frequently asked questions

Are there all-inclusive rates at Sandos Cancún All Inclusive - Adults Only?

Sandos Cancún All Inclusive - Adults Only is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include tennis, volleyball, and water fitness classes.

How much does it cost to stay at Sandos Cancún All Inclusive - Adults Only?

As of Feb 26, 2026, prices found for a 1-night stay for 2 adults at Sandos Cancún All Inclusive - Adults Only on Mar 4, 2026 start from 401.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Sandos Cancún All Inclusive - Adults Only?

This property is situated in Zona Hotelera within a 10-minute walk of Ballenas Beach and Nichupté Lagoon. You'll also find La Isla Shopping Mall and Delfines Beach within a short drive.

Is there parking available at Sandos Cancún All Inclusive - Adults Only?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa at Sandos Cancún All Inclusive - Adults Only?

Spa services at the property include hot stone massages, sports massages, couples treatments, and aromatherapy.

Does Sandos Cancún All Inclusive - Adults Only include a casino on the premises?

No, Sandos Cancún All Inclusive - Adults Only doesn't have a casino.

Is there an indoor pool at Sandos Cancún All Inclusive - Adults Only?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Sandos Cancún All Inclusive - Adults Only a good place to stay for couples?

This adults-only all-inclusive property offers many amenities for couples, including in-room massages as well as 3 outdoor pools and 2 bars.

Does Sandos Cancún All Inclusive - Adults Only have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Sandos Cancún All Inclusive - Adults Only have a restaurant with a breakfast menu?

Yes, Sandos Cancún All Inclusive - Adults Only has 5 restaurants, and serves breakfast for a surcharge.

Does Sandos Cancún All Inclusive - Adults Only allow pets to stay free of charge?

No, pets and service animals aren't allowed at Sandos Cancún All Inclusive - Adults Only.

Are there connecting rooms at Sandos Cancún All Inclusive - Adults Only?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Sandos Cancún All Inclusive - Adults Only?

The closest major airport to Sandos Cancún All Inclusive - Adults Only is Cancun Intl. Airport (CUN), which is 11.1 mi away (18 minutes by car).

Can I book a room with a balcony at Sandos Cancún All Inclusive - Adults Only?

Yes, some guestrooms at Sandos Cancún All Inclusive - Adults Only offer a furnished balcony and may feature sea views.

Does Sandos Cancún All Inclusive - Adults Only offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Sandos Cancún All Inclusive - Adults Only.

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1041 out of 2196 reviews
Rating 8 - Good. 523 out of 2196 reviews
Rating 6 - Okay. 362 out of 2196 reviews
Rating 4 - Poor. 145 out of 2196 reviews
Rating 2 - Terrible. 125 out of 2196 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

ROBERT, Greenwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at Sandos !! Clean rooms, airconditioning was great, great food and food options, staff was awesome, drinks where great, great location , loved the swimming pools. Looking forward to going back !!
Stayed 5 nights in Nov 2025

8/10 Good

Patricia

Stayed 4 nights in Nov 2025

6/10 Okay

Brittany

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The property is very small. If you’re looking for not much walking this property is for you. The elevators are tight. The room had a musty smell and mold on the lampshades and bed skirts. The furniture and closet hinges also had rust. Instantly activated my asthma. I would never stay here again. The balcony cement was broken. It was one of my least favorite stays.
Stayed 3 nights in Nov 2025

6/10 Okay

Amy

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room was clean. Resort is showing its age. Food options were ok. No authentic food offered. Drinks were great. Staff was helpful.
Stayed 7 nights in Nov 2025

10/10 Excellent

Bob

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and accommodating
Stayed 5 nights in Nov 2025

10/10 Excellent

Dimitriy

Stayed 4 nights in Nov 2025

2/10 Terrible

Christina

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend staying at Sandos Cancun. The bedroom walls are dingy, and the furniture is cheap and rickety. The food was consistently bland, poorly cooked, or had confusing flavors. We even kept a salt shaker in our room after multiple requests for it because salt was rare in all the hotel restaurants. Waitstaff often forgot to bring our orders, and the mixed drinks were so bad we ended up drinking canned beer the rest of our stay. The worst part was that my fiancé got food poisoning from the hotel's restaurant, Seasons, and was vomiting for an entire night and day. I informed reception and asked for help, but they did nothing. I requested simple food items from room service, but they refused because they weren't on the late-night menu. After complaining at the front desk, they sent up light foods. I received a call from the concierge, Abril, the next day who apologized and promised something special for us at dinner. She never showed up and nothing special was prepared. I confronted her afterwards, and she made an excuse for her no show. She later claimed we'd get a partial refund and gave me her manager's contact for Expedia to get in touch with. Seven days later, the manager, Stefano Rayo, still hasn’t responded to Expedia’s attempts to process our refund. I will update this review if I hear back, but after everything, I have low expectations.
Stayed 6 nights in Nov 2025

4/10 Poor

john, Hudson

Stayed 5 nights in Nov 2025

10/10 Excellent

Jacob Austin

Traveled with partner
Liked: Cleanliness
⭐️⭐️⭐️⭐️⭐️ 5/5 — Another Great Stay at Sandos Cancún This was me and my wife’s second time staying at Sandos Cancún, and once again it didn’t disappoint. The beach access is unbeatable, and the Zango buffet was one of our favorite parts of the trip. The staff is always incredibly friendly, the rooms are clean, and we really appreciated having room service available. I also liked that there was a designated smoking area and a lifeguard on duty, which made the beach feel even more safe and enjoyable. If I had to mention a few things they could improve, the bathrooms are a bit outdated, and it would be nice to have smart TVs in the rooms. A game room with things like a pool table, ping pong, chess, and other activities would be a great addition. It would also really help if they added a ramp down to the beach so people with disabilities can easily access the water. But overall, this resort continues to be a favorite of ours, and we’ll definitely be back. Sandos Cancún still earns a full 5 out of 5 from us!
Stayed 9 nights in Nov 2025

10/10 Excellent

Sonia

Stayed 4 nights in Nov 2025

10/10 Excellent

Kendra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect paradise! Thank you Sandos! We'll be back in the next couple winters from now!
Stayed 7 nights in Nov 2025

6/10 Okay

Esteban

Traveled with group, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel is run down and dated. Balcony railing was loose. Gym cardio equipment was not working or worn down. Mold all over the bathroom, stained bathrobe, low water pressure, tepid water, pool not heated, jacuzzi not hot, food options limited (restaurants not open, no room service, no drink/food service on beach), construction noise next-door completely killed the relaxing beach vibe. Staff was lovely, you are on the beach, and my massage was amazing, but I would never recommend or go back.
Stayed 3 nights in Nov 2025

8/10 Good

Gerald

Traveled with partner
Liked: Cleanliness
The Service was very good when it came to cleaning of room, food , bartenders, front desk. The resort was very nice. The negatives of the trip though was that hardly any of the restaurants were opened and the one night the italian restaurant was open we made a reservation @ 5:30 pm and was told to come back at 6pm. When we came back the worker told us and many other people that they were not accepting reservations. people were angry. The hot tub never worked at all either the whole time.
Stayed 5 nights in Nov 2025

2/10 Terrible

Samir

Disliked: Cleanliness, amenities, property conditions & facilities
Room is ok staff not friendly even when I get teem tip small menu food on buffet I tray get hibachi no chance the say 10 people I come I vacation with my wife so no chance an other restaurant when I want do reservations all Tim bucket does not worth how much money I pay
Stayed 7 nights in Nov 2025

10/10 Excellent

Maxime

Stayed 6 nights in Nov 2025

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for a couples getaway! The pools were stunning along with the crystal blue water. The drinks were great and food was good for the most part.
Stayed 3 nights in Aug 2025

8/10 Good

Donte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, have stayed there twice now.
Stayed 6 nights in Nov 2025

10/10 Excellent

Zahra

Stayed 3 nights in Nov 2025

2/10 Terrible

Glenda, Surprise

Traveled with partner
Liked: Cleanliness
The room was perfect along with the service in the restaurants and bars. what threw us off is that in order to have certain liquors you have to be a member of their "Royal Elite", they advertise the property as all inclusive, that is not all inclusive. We will never stay there again. We have been to Cancun several times, and neve came across something like this in any of the resort we stayed in the past.
Stayed 6 nights in Oct 2025

10/10 Excellent

DeAndre

Stayed 3 nights in Oct 2025

8/10 Good

David Frederick

Traveled with family
Liked: Cleanliness
Comfortable beds and good service
Stayed 4 nights in Nov 2025

6/10 Okay

Jeffery

Stayed 5 nights in Nov 2025

8/10 Good

Oxana

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Finally got around to writing this review! My friends and I stayed at Sandos in Cancun from November 4th to 8th, and I just had to share our experience. I’ve been to Cancun many times — I truly love this place. But this was my first time staying at this particular hotel. To be honest, at first, I was ready to write a very negative review because the hotel turned out to be a bit different from what I expected. It’s definitely not new anymore and has quite a few flaws. But everything completely changed when the manager, Stefano Rayo, paid attention to our complaints… He turned out to be some kind of magician! Initially, we received a free room upgrade since I have Platinum membership with Expedia, but there was no hot water in the shower — we had to take cold showers even though we reported it several times. The issue wasn’t resolved… until Stefano found out about our problem. He gave us another, even better room with hot water! And his attitude toward us was simply outstanding — very respectful, polite, and professional. We truly felt like queens! 👑 We’re so grateful to him for doing everything possible to make our stay comfortable. Thanks to Stefano, our opinion about the hotel completely changed! We’d also like to mention Esdras, our waiter — he was always kind, friendly, and polite. Thank you! Overall, most of the hotel staff were nice and courteous, with just a few exceptions. In the end, our vacation turned out to be wonderful and full of fun!
Stayed 4 nights in Oct 2025

10/10 Excellent

Suhani

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. Have 0 complaints
Stayed 3 nights in Nov 2025

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