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Recent guest reviews

Once I got on the wi fi I would get kicked off of it. Pretty much had to ge in the lobby to get any decent connection

the over all lighting darkly lit needs up dating and more things to do for the guest

First vacation to Sandos Cancun and they made it GREAT! Amenities are awesome, food was hot and flavorful, activities were entertaining and the spa services were AMAZING! Why stay at a stuffy expensive hotel when this all inclusive will exceed your expectations!

The staff, facility are excellent. They are extremely helpful, and timely when help is needed. The facility could improve there entertainment choice, specifically playing music in bar one every day uptil 2am for the adults will take the experience to the next level.

The staff was very friendly and the food was exceptional. Very excited for my next visit.

Everything

Beautiful property and pool side views. I feel more poolside activities would be nice during the daytime hours. Water exercise would be nice

Overall just ok.

Orbit and Expedia was not a good help in anything bad service they had changed my flight three times and other things that they didn't accommodate right

I loved everything from room to pools, restaurants and employees. The black skinny Mexican A……. I forget his name was awesome for water ark I said, beach Zumba and dance floor. I loved his energy and customer service in every level. The only downfall on hotel is my safe in room kept failing until it didn’t work anymore and coffee maker, oh and scale in room which was irrelevant didn’t function either. Everything else I totally loved. The people and amenities were ex excellent.

Amazing and very helpful staff!

Over all a fabulous place! Great location, good food! My husband and I went and had a lovely time! Thanks Sandos for all the fun! Met great people as well! Hope to be back soon!

My only complaint was the pressure the concierge put on you to join exclusive club when I first arrived.This was unnecessary and gave me an untrusting view of the place in my first 10 minutes there.I will recommend this place to my friends but warn them about this

It it a little resort with no entertainment what so ever. It was not accomodating for kids/teenagers at all. Food options were terrible. You only have 2 options for dinner, not 5. The breakfast buffet had a lot to be desired and for lunch you only have 1 option with few choices of food. I am completely disgusted for what I paid. The only nice thing was the rooms with the exception that they never restocked the mini bar. They advertise 3 bars, however, there were only 2 open. The outside beach bar is closed. Will never go back here!

Clean room and friendly staff. I like steak house restaurant,presentation was excellent and delicious food.

Nothing unique about it. It must be one of the original resorts....the exterior is disintegrating at an alarming rate. I was a first disappointed that my room did not have a balcony...but after literally seeing pieces fall from the balconies on either side...I wouldn't have used it anyway. The food....mediocrity at best. I firmly believe this is due to the load placed on the staff by covid 19. If you have asthma...or any lung issues....DO NOT GO THERE. The first floor has incense smoke so thick you must swim through it.

Km 14 Mz 53 Lote 37-1 ZH Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera within 2 miles (3 km) of La Isla Shopping Mall, Sandos Cancun All Inclusive is within a few miles (5 km) of other popular sights such as Delfines Beach. This 213-room, 4.5-star property welcomes guests with 3 outdoor pools, 5 restaurants, and free in-room WiFi.


Dining

There are multiple options for onsite dining with 5 restaurants, including Zango Restaurant, which specializes in international cuisine and serves breakfast, lunch, and dinner, and St. Trop with its ocean views. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All 213 rooms feature free minibar items, iPod docks, and espresso makers. Guests can expect free WiFi and 32-inch Smart TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, phones, and ironing boards are other standard amenities.


Property features

Renovated in 2017, Sandos Cancun All Inclusive offers 3 outdoor pools, a gym, and a sauna. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this all-inclusive property include free WiFi in public areas, a spa tub, and a conference center.

Room options

Laguna suite

1 King Bed | Sleeps 3

Caribe Suite

2 Double Beds | 1 King Bed | Sleeps 4

Superior Room Ocean or Lagoon Partial View

2 Double Beds | 1 King Bed | Sleeps 3

Deluxe Room Ocean or Lagoon Partial View with Balcony

2 Double Beds | 1 King Bed | Sleeps 3

Guest reviews for Sandos Cancun All Inclusive

Everyone (47) Couples (11) Family (11)
4
Partner Couples

Once I got on the wi fi I would get kicked off of it. Pretty much had to ge in the lobby to get any decent connection

By on Nov 17, 2021

Review comment responded on Nov 17, 2021

Dear Heidi, We would like to thank you so much for choosing Sandos Cancún as your holiday destination during your visit to Cancún and for your honest review. We have carefully noted each point you raised and we will do our very best to ensure and improve the service and facilities quality. We hope to have the pleasure to host you again, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Sincerely, Nely Santana Web Relations Sandos Cancún

3
Partner Couples

the over all lighting darkly lit needs up dating and more things to do for the guest

By on Nov 14, 2021

Review comment responded on Nov 15, 2021

Dear Bobby, I am very sorry to see that our hotel fell short of your personal expectations. It is pitiful to see that nothing seem to have worked for you in our property during your stay.  We will work with every single head department and the staffs in general to prevent from having in our house things similar to the ones you describe which in no way are reflective of this organization. Kindest wishes, Nely Santana Web Relations Sandos Cancún

5
Partner Couples

First vacation to Sandos Cancun and they made it GREAT! Amenities are awesome, food was hot and flavorful, activities were entertaining and the spa services were AMAZING! Why stay at a stuffy expensive hotel when this all inclusive will exceed your expectations!

By on Nov 13, 2021

Review comment responded on Nov 13, 2021

Dear Scott, On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.  Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.  Kindest wishes, Nely Santana Web Relations

5
Everyone

The staff, facility are excellent. They are extremely helpful, and timely when help is needed. The facility could improve there entertainment choice, specifically playing music in bar one every day uptil 2am for the adults will take the experience to the next level.

By on Sep 4, 2021

Review comment responded on Sep 5, 2021

Dear Nduka, Thank you for those great comments and we are glad your vacation was a wonderful experience. We make sure that our guests always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion. We hope that it won’t be too long before you let us give you again an unforgettable experience. Best regards, Nely Santana Web Relations Sandos Cancún

5
Family Friends

The staff was very friendly and the food was exceptional. Very excited for my next visit.

By on Aug 12, 2021

Review comment responded on Aug 13, 2021

Dear Guest, On behalf of the Sandos Cancún Family, I will like to thank you for commenting about the experiences lived while in our hotel.  Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.  Kindest wishes, Nely Santana Web Relations Sandos Cancún

5
Everyone

Everything

By on Jul 18, 2021

Review comment responded on Jul 19, 2021

Dear Guest, I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay.  We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations.  We hope to have the honor of serving you in the future.  Kindest wishes, Nely Santana Web Relations Sandos Cancún

5
Family

Beautiful property and pool side views. I feel more poolside activities would be nice during the daytime hours. Water exercise would be nice

By on Jul 17, 2021

Review comment responded on Jul 17, 2021

Dear guest, Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation.  Our team is truly motivated and we love to know that our guests are having wonderful experiences.  Your comments made us so happy and so proud to work in this little piece of Paradise. Sincerely, Nely Santana Web Relations Sandos Cancún

3
Family

Overall just ok.

By on Jul 9, 2021

1
Friends

Orbit and Expedia was not a good help in anything bad service they had changed my flight three times and other things that they didn't accommodate right

By on Jul 3, 2021

Review comment responded on Jul 5, 2021

Dear Guest, We understand the situation, unfortunately the Expedia platform is only to rate the service and facilities of Sandos Cancun. Since the problem with changes in flights is directly with the airline, the rating affects only the hotel. Respectfully yours, Nely Santana Web Relations Sandos Cancún

4
Everyone

By on Jun 28, 2021

Review comment responded on Jul 8, 2021

Dear guest, We will like to thank you for your honest score. We hope that we have the opportunity to welcome you again. Best regards, Sandos Cancún

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