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Recent guest reviews

The property was beautiful, clean and very well maintained. The staff is very friendly and helpful and the entire setting is relaxing and was nothing short of a fabulous vacation. The only thing we found a bit odd is that in an all inclusive hotel you have to pay to use the gym.

i stayed in a villa and i liked the ocean front property. i dislike the way some are so pushy about buying future stays at the resort. they tried to give us the talk 3 times. by the second time we avoided staff because they desperately wanted to waste your time. and the guys selling stuff on the outside stands. i understand the hustle just think they are a little too much at times. also room service. i only order rs after hours. you can only order rs at this location up until 11. also i dislike the app for the resort. can’t do lots of things you should be able to do.

The villa were great. The Beach had white beautiful sand.

The option of having different cusine everyday was great.

We absolutely loved our week at Grand Park Royal Cancun. Everyone was so friendly and helpful. Our villa was beautiful, located just steps from the ocean. We enjoyed the restaurants, the Asian restaurant in particular -- so much so that we ate there twice! Our room came with butler service and Jessica was so wonderful. Miguel at the beach cabanas was also awesome. I would definitely return to this resort!

My husband and I stayed here with our two children age 8 and 11. This resort is very clean, every staff that we encountered were very friendly and helpful. All areas of the resort are clean. We thought the food was good. The coffee shop with ice cream, pastries, coffee, fruit cups and water was great. My kids liked the buffet for breakfast, plenty of options and always fresh fruit. I preferred La Concha for breakfast, eggs benedict was delicious. The Italian, Mexican and Oriental restaurants for dinner were all great. Make a reservation for the hibachi at Oriental if you can, my kids thought it was awesome! The pizza place and snack garden for lunch was very good and quick as well. We had a personal butler who we contacted via WhatsApp. She made all our dinner reservations and reserved beach cabanas for us. When on the beach, there is service as well and they brought us drinks and pizza/snacks. If you want a chair at the pool, you need to go claim one fairly early in the morning as other people do this, even if they aren't there the whole time. When you check in they do try to get you to go to their welcome breakfast and offer you vouchers if you go, we declined a couple times and after that they didn't really hassle us.

The food and service is good

I loved almost everything about it the only thing I would want to change is how early the rooftop bar closes and how early the pool closed after they are both closed there isnt really anything to do at the resort

Nice beach view. Great staff always ready to assist.

When I got to the hotel I was told that orbitz booked it for 2 ppl when I had done it for my 2 boys, my husband and myself. Was told to pay or basically leave. The toilet was clogged when I reported it, they fixed it but smelled like feces the 4-5 days remaining, Ana it would take a lot to tried to get the rooms door to open

Our hotel room had a spectacular view, but that was the best part. The hotel food was mediocre and hotel policies were ridiculous! I had my 3 year old daughter with us. Because of her size and age, we were not allowed to dine in any of their finer restaurants and were confined to just the buffet and once a day room service. We were also not allowed to leave her at kids club because their policy only allowed for children 4 and up only, even though my daughter is completely verbal and potty trained. It ruined my trip completely and the hotel management was a unaccomodating and rude.

AWESOME Resort! We're definitely going back! Food and drinks we're great...The staff (especially Mike our concierge) were Excellent! Thnak you!!

Greated with a smile. Quick check in. We had a butler named Omar who was fantastic. Had breakfast at il matidor and Alex our waiter was wonderful. Had dinner at the italian restaurant and Antonio our waiter was great. Watched the wotld cup games on a big screen projector they had set up. Food was great

Boulevard Kukulcan KM 10.5 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 2 outdoor pools

Located in Zona Hotelera within 2 miles (3 km) of La Isla Shopping Mall, The Villas Cancun by Grand Park Royal - All Inclusive is within a few miles (5 km) of other popular sights such as Tortuga Beach. This 33-room, 4-star property welcomes guests with 2 outdoor pools, 5 restaurants, and free in-room WiFi. Centrally located in Cancun, the property is connected to the convention center, and a short walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Chac Mool Beach.


Dining

There are multiple options for onsite dining with 5 restaurants, including Cocay, which specializes in local and international cuisine and serves breakfast, lunch, and dinner, and El Mirador with its ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. Free minibar items, balconies or patios, and iPod docks are also available. Change of towels is available on request.


Property features

Guests staying at The Villas Cancun by Grand Park Royal - All Inclusive enjoy access to 2 outdoor pools, a gym, and a sauna. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include free WiFi in public areas, meeting rooms, and a free kid's club.

Room options

Villa Master Suite Garden View

1 King Bed | Sleeps 4

Villa Deluxe Ocean Front

2 Double Beds | Sleeps 4

Villa Junior Suite Garden View

2 Double Beds | Sleeps 4

Villa Junior Suite Ocean Front

2 Double Beds | Sleeps 4

Guest reviews for The Villas Cancun by Grand Park Royal - All Inclusive

Everyone (6) Couples (3) Family (3)
5
Partner Couples

The property was beautiful, clean and very well maintained. The staff is very friendly and helpful and the entire setting is relaxing and was nothing short of a fabulous vacation. The only thing we found a bit odd is that in an all inclusive hotel you have to pay to use the gym.

By on Feb 18, 2023

Review comment responded on Feb 18, 2023

Dear Pamela Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to your well-being.We hope to welcome you again if you reward us with your visit in the future.Best RegarsHanssen BeristainGuest Service Manager

4
Partner Couples

i stayed in a villa and i liked the ocean front property. i dislike the way some are so pushy about buying future stays at the resort. they tried to give us the talk 3 times. by the second time we avoided staff because they desperately wanted to waste your time. and the guys selling stuff on the outside stands. i understand the hustle just think they are a little too much at times. also room service. i only order rs after hours. you can only order rs at this location up until 11. also i dislike the app for the resort. can’t do lots of things you should be able to do.

By on Feb 17, 2023

Review comment responded on Feb 18, 2023

Dear Omar Thank you for sharing your recent experience in this you home .We are very sorry that this stay was not satisfactory for you ,however, we appreciate your comments and for sharing the are of opportunity that you identified ,as this allows us to improve your experience and that of other guest We hope you keep us in mind when planning you next vacation Best RegardsHanssen BeristainGuest Service Manager

5
Family

The villa were great. The Beach had white beautiful sand.

By on Nov 14, 2022

Review comment responded on Jan 4, 2023

Dear Salvador ,Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will be delighted to see you return to Grand Park Royal.Best Regards Hanssen Beristain

4
Family

The option of having different cusine everyday was great.

By on Aug 27, 2022

Review comment responded on Sep 23, 2022

"Dear Guest,Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely,Guest services."

5
Friends

We absolutely loved our week at Grand Park Royal Cancun. Everyone was so friendly and helpful. Our villa was beautiful, located just steps from the ocean. We enjoyed the restaurants, the Asian restaurant in particular -- so much so that we ate there twice! Our room came with butler service and Jessica was so wonderful. Miguel at the beach cabanas was also awesome. I would definitely return to this resort!

By on Jun 21, 2022

Review comment responded on Sep 23, 2022

Dear Tannika,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience at Koi restaurant, and the service provided by our staff, especially Jessica and Miguel.We will be delighted to welcome you again and exceed your expectations. We will be waiting for you with open arms.

4
Everyone

By on Apr 30, 2022

Review comment responded on Sep 23, 2022

Dear Thuy An,Thank you very much for the magnificent evaluation that you have shared.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to have the opportunity to serve you again in the near future.

5
Family with small children

My husband and I stayed here with our two children age 8 and 11. This resort is very clean, every staff that we encountered were very friendly and helpful. All areas of the resort are clean. We thought the food was good. The coffee shop with ice cream, pastries, coffee, fruit cups and water was great. My kids liked the buffet for breakfast, plenty of options and always fresh fruit. I preferred La Concha for breakfast, eggs benedict was delicious. The Italian, Mexican and Oriental restaurants for dinner were all great. Make a reservation for the hibachi at Oriental if you can, my kids thought it was awesome! The pizza place and snack garden for lunch was very good and quick as well. We had a personal butler who we contacted via WhatsApp. She made all our dinner reservations and reserved beach cabanas for us. When on the beach, there is service as well and they brought us drinks and pizza/snacks. If you want a chair at the pool, you need to go claim one fairly early in the morning as other people do this, even if they aren't there the whole time. When you check in they do try to get you to go to their welcome breakfast and offer you vouchers if you go, we declined a couple times and after that they didn't really hassle us.

By on Apr 19, 2022

Review comment responded on May 1, 2022

Dear Mr Matthew Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean. We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to their well-being. The feedback we receive from our guests is very useful as it allows us to reinforce our areas of opportunity, such as the ones you tell us about. We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.

4
Family

The food and service is good

By , from Edgewater on Dec 19, 2021

Review comment responded on Sep 23, 2022

Dear Eugen Lonut,Thank you very much for sharing your recent experience in this your home.I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer.We hope to have the opportunity to serve you again in the near future.

5
Partner Couples

I loved almost everything about it the only thing I would want to change is how early the rooftop bar closes and how early the pool closed after they are both closed there isnt really anything to do at the resort

By , from Philly on Jan 22, 2020

4
Everyone

Nice beach view. Great staff always ready to assist.

By on Jan 13, 2019

Review comment responded on Mar 5, 2019

Dear L, Thank you very much for your review and for mentioning so many positive elements you have experienced in Grand Park Royal Luxury Resort Cancún. We are pleased to know you enjoyed all aspects of our Resort, especially our service. Comments like yours are a source of great motivation, as we can see our hard work reflected in a satisfied customer. We are looking forward to the opportunity to welcome you back soon. Best regards Concierge Grand Park Royal Luxury Resort Cancún

The Villas Cancun by Grand Park Royal - All Inclusive

Boulevard Kukulcan KM 10.5, Cancun, QROO 77500
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