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JW Marriott Cancun Resort & Spa

4.5 out of 5.0

JW Marriott Cancun Resort & Spa

4.5 out of 5.0

Recent guest reviews

Excellent location, service and property. The staff will bend over backwards to ensure a wonderful stay. Beautiful room and we loved location right on ocean, which was pristinely maintained.

ODD SMELL, BED SHAKING WHEN TURNING OVER, FRONT DESK CLERK DOESNT SPEAK ENGLISH WELL. BILLING ISSUE DIDNT EXPLAN CLEAR

Beautiful property with stunning vistas, great hotel security, and great restaurants

Room was updated and nice. The service at the hotel was wonderful. Everybody went out of their way to be helpful and accommodating. I wasn’t bothered by any construction. I heard hammering once or twice. Pool has cushioned chairs which was awesome! We never had a problem getting a seat at the pool. The only minor improvements would be to add electrical outlets in the half baths, use fresh fruit in drinks/smoothies at pool bar and improve the WiFi. It was pretty spotty.

Very nice hotel, the staff received us in an excellent way. Great service, food and installations

Tons of construction on the grounds waterways and room renovations. Does detract from the experience until done. Front desk let us make room charges for 3.5 days then abruptly cancelled our "credit" as a server followed us out of a restaurant and made us go to the desk to "clear" our bill. Embarrassing for him, us and the poor communication by the policy driven staff. We checked in with a debit card and paid for the week then. No mention was made of having to "fund" additional amounts. When completed the property will be beautiful again. We will not return.

Hotel was amazing! It is currently being remodeled. We got one of the new rooms which we weren’t expecting. They are gorgeous! Very modern.

A true 5 star experience on a world-class level. The new room designs are beautiful. Room & hotel are spotlessly clean with great overall design. Staff is friendly, attentive and very helpful. Outdoor pools are the best i've seen in Cancun (I admit i haven't been to the Ritz Carlton). Plenty of available, professional & friendly taxi drivers outside (unlike many of the questionable taxi service guys you will find downtown). Finally, a GREAT overall price for the experience.

Although is a JW we were a bit concerned about the noise Apparently the floor above us is under construction We stayed on the 6th floor

The hotel was really outdated and worn. It is in need of an update which I understand they have already begun. I have stayed at a few other JWs and this one was much inferior compared to the others.

JW Marriott was exactly what I had hoped it would be. The property is located in the heart of Hotel Zone. Great for couples, friends or families. Not the “Spring Break” crowd. The beach and pool are fabulous. Service was impeccable. I will definitely be back!

FAMILY OF 4 W/ 2 TEENS : THE HOTEL STAFF WAS FRIENDLY AND HELPFUL. I PURCHASED A JW SUITE OCEAN VIEW AND WAS ASSIGNED ROOM 439 WHICH HAS A PEEK AT THE OCEAN BUT IS MAINLY HIDDEN BEHIND THE ROOFTOP OF THE RESTAURANT. I REQUESTED ANOTHER ROOM WITH A BETTER OCEAN VIEW. THEY WERE ABLE TO ACCOMMODATE US AFTER STAYING THE FIRST NIGHT IN 439. I WAS THEN ASSIGNED A PARTIAL OCEAN VIEW ON THE SECOND FLOOR. PERHAPS I DIDN'T PAY ENOUGH FOR MY ROOM TO WARRANT AN UPPER LEVEL WITH A FULL VIEW OF THE OCEAN. THE WAIT STAFF AT THE POOL WAS EXCELLENT AS WELL AS ALL THE MEALS WE HAD ON PROPERTY. EVERY EMPLOYEE WE PASSED GREETED US KINDLY. WE WILL DEFINITELY BE BACK AFTER THE RENOVATION. THIS PROPERTY IS OUTSTANDING!

I got a diff room than I booked. Called twice tonhave a crib in the room when i arrived but didnt. The printer wouldnt work when i checked out.

stayed here for a long weekend mother/daughter getaway. this hotel was perfect. honestly, no complaints. staff was super attentive, pool and beach access were top notch, food was exactly what we needed it to be. our room wasn't one of the renovated ones, but had a direct ocean view and balcony (thanks orbitz!) We were on a high floor too, and it was very quiet. ZERO construction noise whatsoever. We also both remarked how many pool/beach chairs were available, we've stayed at resorts where if you don't reserve your spot in the early AM you're screwed! Plenty of umbrellas, and really comfy poolside chairs. they even have an adults only pool, if you want to avoid the few kids that stay here. We had breakfast included with our rate also, which was great and really held us over throughout most of the day. we'd have a quick poolside lunch, delicious, and then go offsite for dinner most nights. there are restaurants on the lagoon side that are in walking distance. One night we took a cab to a place a few minutes away, and there were plenty of cards waiting on site. We also used the gym daily, which was in top notch shape and had plenty of space with a lot of equipment. i'd recommend this resort to anyone!

Blvd. Kukulcan, Km 14.5, Lote 40-A Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera within a short walk of Aquaworld, JW Marriott Cancun Resort & Spa is within a mile (2 km) of other popular sights such as Maya Cancun Museum. This 448-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 8 restaurants.


Dining

This resort is home to 8 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

An LED TV comes with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a balcony, a sitting area, and a minibar.


Property features

Guests of JW Marriott Cancun Resort & Spa have access to a full-service spa, 3 outdoor pools, and an indoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 18.00 per person one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include a children's pool, a 24-hour fitness center, and a spa tub.

Room options

Room, Pool View

King 1 | Full 2 | Sleeps 3

Club Room, 2 Double Beds, Balcony

Full 2 | Sleeps 4

Premium Room, 1 King Bed, Balcony, Ocean View

King 1 | Sleeps 3

Grand Suite, 1 Bedroom, Oceanfront (Grand Ocean Front Suite)

King 1 | Sleeps 4

Guest reviews for JW Marriott Cancun Resort & Spa

Everyone (62) Couples (51) Business (3) Family (56) Friends (6) Other (7)
5
Family with small children

Excellent location, service and property. The staff will bend over backwards to ensure a wonderful stay. Beautiful room and we loved location right on ocean, which was pristinely maintained.

By on May 7, 2019

5
Everyone

By on Apr 25, 2019

1
Families

ODD SMELL, BED SHAKING WHEN TURNING OVER, FRONT DESK CLERK DOESNT SPEAK ENGLISH WELL. BILLING ISSUE DIDNT EXPLAN CLEAR

By , from eastvale,california on Apr 14, 2019

5
Business Business Travelers

Beautiful property with stunning vistas, great hotel security, and great restaurants

By on Apr 8, 2019

4
Everyone

By on Apr 1, 2019

5
Families

Room was updated and nice. The service at the hotel was wonderful. Everybody went out of their way to be helpful and accommodating. I wasn’t bothered by any construction. I heard hammering once or twice. Pool has cushioned chairs which was awesome! We never had a problem getting a seat at the pool. The only minor improvements would be to add electrical outlets in the half baths, use fresh fruit in drinks/smoothies at pool bar and improve the WiFi. It was pretty spotty.

By , from Barrington, il on Mar 28, 2019

5
Everyone

By on Jan 25, 2019

5
Everyone

By on Jan 25, 2019

5
Everyone

Very nice hotel, the staff received us in an excellent way. Great service, food and installations

By on Jan 16, 2019

5
Everyone

By on Jan 10, 2019