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JW Marriott Cancun Resort & Spa

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for JW Marriott Cancun Resort & Spa

On the beach
On the beach
On the beach
Luxury Suite, 1 King Bed with Sofa bed (Balcony) | Pool | Indoor pool, 3 outdoor pools
4 restaurants, breakfast served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪5 min walk‬
  • Place, Aquaworld
    ‪9 min walk‬
  • Place, Oasis Arena
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Luxury Suite, 1 King Bed with Sofa bed (Balcony)

Luxury Suite, 1 King Bed with Sofa bed (Balcony) | Minibar, in-room safe, desk, blackout drapes

Luxury Suite, 1 King Bed with Sofa bed (Balcony)

8.0 out of 10
Very good
(8 reviews)
  • 785 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony

Minibar, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Balcony

9.0 out of 10
Wonderful
(6 reviews)
  • 957 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Suite, 1 Bedroom, Oceanfront

Minibar, in-room safe, desk, blackout drapes

Grand Suite, 1 Bedroom, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • 1345 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Balcony

Minibar, in-room safe, desk, blackout drapes

Club Suite, 1 Bedroom, Balcony

  • 957 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

Minibar, in-room safe, desk, blackout drapes

Club Suite, 1 Bedroom

  • 1344 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 1 Double Bed

Presidential Suite, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Presidential Suite, 1 Double Bed

  • 2947 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

9.2 out of 10
Wonderful
(70 reviews)
  • 459 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Premium Room, 2 Double Beds, Ocean View (Balcony)

9.2 out of 10
Wonderful
(11 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Double Bed, Balcony

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 Double Bed, Balcony

  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club 91 King Room

Minibar, in-room safe, desk, blackout drapes

Club 91 King Room

  • Sleeps 3

View all photos for Club 91 Two Double Room

Minibar, in-room safe, desk, blackout drapes

Club 91 Two Double Room

  • Sleeps 4

View all photos for Deluxe King Room with Ocean View and Balcony

Minibar, in-room safe, desk, blackout drapes

Deluxe King Room with Ocean View and Balcony

  • Sleeps 3

View all photos for Deluxe Two Double Room with Ocean View and Balcony

Minibar, in-room safe, desk, blackout drapes

Deluxe Two Double Room with Ocean View and Balcony

  • Sleeps 4

View all photos for JW Luxury Suite

Minibar, in-room safe, desk, blackout drapes

JW Luxury Suite

  • Sleeps 4

View all photos for Caribbean Suite, 1 Bedroom Suite, 1 King, Sofa bed, Balcony

Minibar, in-room safe, desk, blackout drapes

Caribbean Suite, 1 Bedroom Suite, 1 King, Sofa bed, Balcony

  • Sleeps 4

View all photos for Grand Ocean Front Suite

Minibar, in-room safe, desk, blackout drapes

Grand Ocean Front Suite

  • Sleeps 4

View all photos for Premium King Room with Ocean View

Minibar, in-room safe, desk, blackout drapes

Premium King Room with Ocean View

  • Sleeps 3

View all photos for Premium Two Double Room with Ocean View

Minibar, in-room safe, desk, blackout drapes

Premium Two Double Room with Ocean View

  • Sleeps 4

View all photos for Club Presidential Suite

Minibar, in-room safe, desk, blackout drapes

Club Presidential Suite

  • Sleeps 2

View all photos for Premium Room, 1 King Bed, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Premium Room, 1 King Bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(9 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Ocean View (Balcony)

9.0 out of 10
Wonderful
(110 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Balcony

Minibar, in-room safe, desk, blackout drapes

Club Suite, 1 Bedroom, Balcony

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe King Room-Non-Smoking

  • Sleeps 3

Deluxe Room, 1 Double Bed, Non Smoking, Balcony

  • Sleeps 4

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About the neighborhood

Cancun

Located in Zona Hotelera, JW Marriott Cancun Resort & Spa is within 2 miles (3 km) of popular attractions such as La Isla Shopping Mall and Iberostar Cancun Golf Course. This 447-room, 5-star resort has 3 outdoor pools along with a full-service spa and 4 restaurants.
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What's nearby

  • Ballenas Beach - 5 min walk - 0.3 miles
  • Aquaworld - 9 min walk - 0.5 miles
  • Oasis Arena - 16 min walk - 0.9 miles
  • Kukulcan Plaza Shopping Mall - 19 min walk - 1.1 miles
  • Iberostar Cancun Golf Course - 3 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Nebbiolo - ‬6 min walk
  • ‪Club 91 Lounge - ‬1 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬5 min walk
  • ‪Confessions - ‬5 min walk
  • ‪The Great Room - ‬4 min walk

About this property

JW Marriott Cancun Resort & Spa

Luxury resort on the beach, with 3 outdoor pools
Guests of JW Marriott Cancun Resort & Spa have access to a full-service spa, 3 outdoor pools, and an indoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 22.00 per person one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include a children's pool, a 24-hour gym, and a sauna.
Guests can expect to find LED TVs with cable channels and pay movies. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Balconies, sofa beds, and minibars are also standard. Housekeeping is available on request.
3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (31 inches high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Twin sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

Frequently asked questions

Is free cancellation available at JW Marriott Cancun Resort & Spa?

JW Marriott Cancun Resort & Spa offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at JW Marriott Cancun Resort & Spa?

As of Dec 7, 2025, prices found for a 1-night stay for 2 adults at JW Marriott Cancun Resort & Spa on Dec 18, 2025 start from $339.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near JW Marriott Cancun Resort & Spa?

This resort is situated in Zona Hotelera within a 10-minute walk of Aquaworld, Ballenas Beach, and Nichupté Lagoon. You'll also find La Isla Shopping Mall and Delfines Beach within a short drive.

Is there parking available at JW Marriott Cancun Resort & Spa?

Yes, valet parking and self parking are offered for free at the resort.

Is there a spa at JW Marriott Cancun Resort & Spa?

There is a full-service spa available for guests to enjoy and services include body wraps, Ayurvedic treatments, massages, and mani/pedis.

Does JW Marriott Cancun Resort & Spa have a casino at the property?

No, JW Marriott Cancun Resort & Spa doesn't have a casino.

Will I find an indoor pool at JW Marriott Cancun Resort & Spa?

Yes, this resort has an indoor pool as well as 3 outdoor pools and a hot tub.

Is JW Marriott Cancun Resort & Spa good for couples?

At this beachfront resort, there are many amenities for couples, including Champagne service and in-room massages in each guestroom with some featuring ocean views.

Are there hot tubs at JW Marriott Cancun Resort & Spa?

Yes, guests can enjoy a spa tub at this resort.

Does JW Marriott Cancun Resort & Spa feature a restaurant that includes a breakfast menu?

Yes, JW Marriott Cancun Resort & Spa has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will JW Marriott Cancun Resort & Spa allow pets to stay for free?

No, pets aren't allowed at JW Marriott Cancun Resort & Spa though service animals are welcome.

Are there connecting rooms at JW Marriott Cancun Resort & Spa?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

How far is the airport from JW Marriott Cancun Resort & Spa?

The closest major airport to JW Marriott Cancun Resort & Spa is Cancun Intl. Airport (CUN), which is 11.1 mi away (18 minutes by car).

Can I book a room with a balcony at JW Marriott Cancun Resort & Spa?

Yes, every guestroom at JW Marriott Cancun Resort & Spa comes with a balcony with some featuring ocean or pool views.

Does JW Marriott Cancun Resort & Spa have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at JW Marriott Cancun Resort & Spa.

Reviews

JW Marriott Cancun Resort & Spa Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 783 out of 1001 reviews
Rating 8 - Good. 123 out of 1001 reviews
Rating 6 - Okay. 42 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

Reviews

10/10 Excellent

Mary

Liked: Amenities, property conditions & facilities
Amazing beachfront hotel with excellent service and 5 star spa facilities and staff! Highly recommend!
Stayed 7 nights in Nov 2025

8/10 Good

merna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and safe space
Stayed 7 nights in Aug 2025

10/10 Excellent

Nallely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Would definitely go back!
Stayed 2 nights in Aug 2025

10/10 Excellent

Marjan Isabelle

Stayed 8 nights in Aug 2025

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 5 nights in Aug 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
The property was exactly what I expected it to be per the reviews from other guests. It was quiet and the staff was absolutely amazing. Everything was so clean and I definitely plan on staying there again.
Stayed 7 nights in Aug 2025

10/10 Excellent

Oxana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was some construction - remodeling of the lobby bar and some units but not too noisy.
Stayed 2 nights in Aug 2025

8/10 Good

lauren, Aurora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beach was gorgeous, our room was amazing. The staff was so friendly and accommodating. We really had the greatest time ever! It would be nice to add in poolside activities, especially on the weekends. Or at least playing some salsa music. Evening entertainment would’ve been cool too. Hopefully management considers adding those things in.
Stayed 4 nights in Aug 2025

10/10 Excellent

Renato

Liked: Cleanliness
Stayed 4 nights in Jun 2025

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we enjoyed the hotel very much. So, we are planning to go back there with my family members in the future.
Stayed 5 nights in Aug 2025

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property especially the pools. However restaurant option are expensive and not family friendly
Stayed 5 nights in Aug 2025

10/10 Excellent

Maria, Spring Hill

Stayed 3 nights in Aug 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The staff was great. The beach there at the hotel was atrocious. It was full of seaweed and smelled like rotten eggs. We didn’t even get to enjoy the beach on our trip at all we didn’t go in The restaurants at the facility are also not very good food, but that seem to be typical of the region. Also, this hotel shuts down at about 6 PM so if you’re in your 30s and looking to have any kind of fun at your resort, this wouldn’t be it for you. You can’t even go sit at the pool bar past 6 PM. But again, the staff was great, and the facility was beautiful, if I was rebooking, I would go somewhere else with some nightlife and a clean beach and some good food.
Stayed 5 nights in Aug 2025

8/10 Good

Ricardo, Gilroy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Food was very good, bed was comfortable with excellent views of the ocean. Only problem was the amount of construction in the hotel that we were not aware of at the time of booking. Glad our room was far from it but we could still here the drilling all day.
Stayed 10 nights in Jul 2025

10/10 Excellent

Daniela

Stayed 7 nights in May 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at the JW Marriott Cancun was nothing short of incredible. From the moment we arrived, we were greeted with warm smiles and impeccable service. The staff’s attention to detail and genuine hospitality made us feel truly cared for throughout our stay. The resort is absolutely stunning—beautifully designed with breathtaking ocean views from nearly every corner. Our room was spacious, spotless, and elegantly decorated, with a comfortable bed and a balcony that gave us the perfect sunrise each morning. The pools and beach area were immaculate, with plenty of loungers and attentive staff ready to bring fresh towels or a refreshing drink. We also enjoyed the amazing dining options on-site—each restaurant offered delicious food, and the breakfast buffet was one of the best we’ve ever had. What really set this hotel apart was the little touches—the turndown service, the thoughtful recommendations, and the constant effort to make every moment feel special. We left feeling relaxed, pampered, and already planning our next visit. If you’re looking for luxury, comfort, and world-class service, JW Marriott Cancun is the perfect choice!
Stayed 2 nights in Aug 2025

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay. The hotel is beautiful, the staff couldn’t have been nicer and provided excellent service. Special shoutouts to Adan, Jaceth, and Fernando for being simply fantastic! Can’t wait to go back!
Adult pool
Stayed 4 nights in Jul 2025

10/10 Excellent

Marlyn

Stayed 4 nights in Jul 2025

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 short days

some work being done to the hotel lobby bar, very well handled. stay was great as always!
Stayed 3 nights in Jul 2025

10/10 Excellent

gregorio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Katie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Great location.
Stayed 1 night in May 2025

2/10 Terrible

Arthel

Liked: Cleanliness, staff & service, property conditions & facilities
Over priced for everything
Stayed 4 nights in Jul 2025

8/10 Good

Dianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful overall, but the beach on the resort's property was full of dense kelp that made the water practically impossible to enjoy. Playa Tortuga is a short bus ride away and was lovely. The only food we ate in the resort was from their convenience store. Options were limited but decent. Restaurants across the street are pricey and mid. And the cusines inside the resort are limited.
Stayed 3 nights in May 2025

10/10 Excellent

Tamer

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The hotel is so fancy and that includes everything.
Stayed 6 nights in Jul 2025

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