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JW Marriott Cancun Resort & Spa

5.0 star property

Choose dates to view prices

Photo gallery for JW Marriott Cancun Resort & Spa

On the beach
Property video
On the beach
On the beach
4 restaurants, breakfast served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Air conditioning

Explore the area

View in a map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪5 min walk‬
  • Place, Aquaworld
    ‪9 min walk‬
  • Place, Kukulcan Plaza Shopping Mall
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Luxury Suite, 1 King Bed with Sofa bed (Balcony)

Luxury Suite, 1 King Bed with Sofa bed (Balcony) | Minibar, in-room safe, desk, blackout drapes

Luxury Suite, 1 King Bed with Sofa bed (Balcony)

8.0 out of 10
Very good
(8 reviews)
  • Ocean view
  • 785 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony

Minibar, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Balcony

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 957 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Suite, 1 Bedroom, Oceanfront

Minibar, in-room safe, desk, blackout drapes

Grand Suite, 1 Bedroom, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 1345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Balcony

Minibar, in-room safe, desk, blackout drapes

Club Suite, 1 Bedroom, Balcony

  • Ocean view
  • 957 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

Minibar, in-room safe, desk, blackout drapes

Club Suite, 1 Bedroom

  • Partial ocean view
  • 1344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 1 Double Bed

Presidential Suite, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Presidential Suite, 1 Double Bed

  • Ocean view
  • 2947 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

9.2 out of 10
Wonderful
(72 reviews)
  • Ocean view
  • 459 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Premium Room, 2 Double Beds, Ocean View (Balcony)

9.2 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 467 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Double Bed, Balcony

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 Double Bed, Balcony

  • Ocean view
  • 467 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Premium Room, 1 King Bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • 467 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Ocean View (Balcony)

9.0 out of 10
Wonderful
(113 reviews)
  • Ocean view
  • 467 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 467 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera within 2 miles (3 km) of La Isla Shopping Mall, JW Marriott Cancun Resort & Spa is within a few miles (5 km) of other popular sights such as Delfines Beach. This 447-room, 5-star resort has 3 outdoor pools along with a full-service spa and 4 restaurants.
View more Resorts in CancunOpens in a new window

What's nearby

  • Ballenas Beach - 5 min walk - 0.3 miles
  • Aquaworld - 9 min walk - 0.5 miles
  • Oasis Arena - 16 min walk - 0.9 miles
  • Kukulcan Plaza Shopping Mall - 19 min walk - 1.1 miles
  • Hotel Zone Beaches - 3 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Nebbiolo - ‬6 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬5 min walk
  • ‪The Great Room - ‬4 min walk
  • ‪Club 91 Lounge - ‬1 min walk
  • ‪Cafetto - ‬5 min walk

About this property

JW Marriott Cancun Resort & Spa

Guests of JW Marriott Cancun Resort & Spa have access to a full-service spa, 3 outdoor pools, and an indoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 22.00 per person one-way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this beach resort include a children's pool, a 24-hour gym, and a sauna.
Guests can expect to find LED TVs with cable channels and pay movies. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Balconies, sofa beds, and minibars are also standard. Housekeeping is available on request.
3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (31 inches high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Twin sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

Frequently asked questions

Is free cancellation available at JW Marriott Cancun Resort & Spa?

JW Marriott Cancun Resort & Spa offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at JW Marriott Cancun Resort & Spa?

As of Mar 4, 2026, prices found for a 1-night stay for 2 adults at JW Marriott Cancun Resort & Spa on Mar 5, 2026 start from 489.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near JW Marriott Cancun Resort & Spa?

This resort is situated in Zona Hotelera, just steps from Ballenas Beach, and within a 10-minute walk of Aquaworld and Nichupté Lagoon. You'll also find La Isla Shopping Mall and Delfines Beach within a short drive.

Is there parking available at JW Marriott Cancun Resort & Spa?

Yes, valet parking and self parking are offered for free at the resort.

Is there a spa at JW Marriott Cancun Resort & Spa?

There is a full-service spa available for guests to enjoy and services include body wraps, Ayurvedic treatments, mani/pedis, and massages.

Does JW Marriott Cancun Resort & Spa have a casino at the property?

No, JW Marriott Cancun Resort & Spa doesn't have a casino.

Will I find an indoor pool at JW Marriott Cancun Resort & Spa?

Yes, this resort has an indoor pool as well as 3 outdoor pools and a hot tub.

What do couples enjoy most about JW Marriott Cancun Resort & Spa?

At this beachfront resort, there are many amenities for couples, including Champagne service and in-room massages in each guestroom with some featuring ocean views.

Does JW Marriott Cancun Resort & Spa have a hot tub?

Yes, this resort has a spa tub.

Does JW Marriott Cancun Resort & Spa feature a restaurant that includes a breakfast menu?

Yes, JW Marriott Cancun Resort & Spa has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will JW Marriott Cancun Resort & Spa allow pets to stay for free?

No, pets aren't allowed at JW Marriott Cancun Resort & Spa though service animals are welcome.

Does JW Marriott Cancun Resort & Spa have connecting rooms?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

How far is the airport from JW Marriott Cancun Resort & Spa?

The closest major airport to JW Marriott Cancun Resort & Spa is Cancun Intl. Airport (CUN), which is 11.1 mi away (19 minutes by car).

Can I book a room with a balcony at JW Marriott Cancun Resort & Spa?

Yes, every guestroom at JW Marriott Cancun Resort & Spa comes with a balcony with some featuring ocean or pool views.

Does JW Marriott Cancun Resort & Spa have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at JW Marriott Cancun Resort & Spa.

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 788 out of 1003 reviews
Rating 8 - Good. 120 out of 1003 reviews
Rating 6 - Okay. 43 out of 1003 reviews
Rating 4 - Poor. 21 out of 1003 reviews
Rating 2 - Terrible. 31 out of 1003 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Binh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was wonderful. Gracias
Stayed 3 nights in Jan 2026

10/10 Excellent

Mohamed Askar

Stayed 4 nights in Nov 2025

10/10 Excellent

Ozgen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was top notch! Rooms were clean, staff was friendly and food was great
Stayed 4 nights in Nov 2025

10/10 Excellent

Gaurav

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Nov 2025

10/10 Excellent

Mary

Liked: Amenities, property conditions & facilities
Amazing beachfront hotel with excellent service and 5 star spa facilities and staff! Highly recommend!
Stayed 7 nights in Nov 2025

8/10 Good

Rie

Traveled with family
Liked: Cleanliness, staff & service
Great room! property is well maintainted and clean. The issues were: 1. The food was mediocre - too salty and not upscale enough for the upscale price tag. 2. The elevators were always broken?
Stayed 7 nights in Nov 2025

10/10 Excellent

Verified traveler

Stayed 4 nights in Oct 2025

10/10 Excellent

John

Stayed 4 nights in Nov 2025

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were lovely, big authentic smiles, and I felt distinctly that they were there to make our visit special.
Stayed 4 nights in Oct 2025

10/10 Excellent

An

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people at the resort
Stayed 3 nights in Oct 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding customer service, beautiful rooms and grounds. Will definitely stay again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Maricela

Liked: Cleanliness
Stayed 2 nights in Sep 2025

8/10 Good

Julio

Stayed 5 nights in Jun 2025

10/10 Excellent

Clivia, Pasadena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Jon, The Woodlands

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property staff are great…but property is CONSTANTLY under renovation. Limited restaurants due to closures, no lobby, lobby bar or evening entertainment. Prices on site have risen and some services reduced…no turn down service anymore, no slippers in room…I know, first world problems (!) but it’s supposed to be a flagship JW resort. Lost its sparkle, and almost guaranteed to have jack hammers and saws working whenever we go.
Stayed 3 nights in Sep 2025

10/10 Excellent

Hanret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel safe area and clean beds so comfortable
Stayed 4 nights in Sep 2025

10/10 Excellent

Lora

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was amazing safe area clean staff friendly
Stayed 4 nights in Sep 2025

10/10 Excellent

Marcello, Naples

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great service.
Stayed 4 nights in Sep 2025

10/10 Excellent

Chanel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was super nice and friendly and was very helpful. Besides the seaweed on the water, everything was excellent. Gustino restaurant was wonderful.
Stayed 7 nights in Sep 2025

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff , as always was excellent! Beach needs major cleanup, and it’s become very narrow. The Beach used to be your crown jewel.
Stayed 11 nights in Aug 2025

10/10 Excellent

Gurdeep Singh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Balcony with view of resort area and the ocean. Relaxing vibe… quiet in the eve with only ocean sounds. The thai restaurant wasnt available to us unfortunately. Food at the restaurants we visited was good but service was inconsistent at the italian one. The spanish restaurant had really nice servers and we met a wonderful chef there. We also enjoyed breakfast there daily. Gym facilities were superb and clean with a good mix of equipment. The outdoor pools were great… we enjoyed them most at around sunset. Our first trip to Mexico and truly an enjoyable experience.
Stayed 4 nights in Aug 2025

8/10 Good

merna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and safe space
Stayed 7 nights in Aug 2025

10/10 Excellent

Nallely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Would definitely go back!
Stayed 2 nights in Aug 2025

10/10 Excellent

Marjan Isabelle

Stayed 8 nights in Aug 2025

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