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Recent guest reviews

Loved The staff they were great

It was maintained very clean

Wonderful trip. We enjoyed every minute. Incredible service. The best hotel in Cancun. Recommend it to everyone. Fantastic food. Impeccable service and amenities.

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Great experience

At the checkout time it was so disappointing,they are charging me over price like resort fee ,vat ,room service which I didn’t used…

Beautiful hotel amazing staff and good location

The ocean view was great from our balcony. It was great staying right next to the ocean

I liked everything, especially the balcony view of the ocean

Great services

The staff and personal were outstanding. We always felt safe with hand sanitizers and mask wearing at all times. I must say the bell men always greeted you with a warm smile and opened the doors, politely asked if there was anything they may assist in.A for them. Rooms were kept clean and tidy. The only thing they can improve on are the cocktails. They hardly put any alcohol in, but I’d certainly stay here again.

What a great experience for our family. All the way from Javier at the reception area, to Brenda and Angel in the fantastic daily breakfast buffet to Michel in the pool area. I wish I could remember more of the staff names because they truly made our stay very pleasant. The staff was extremely helpful and friendly, the facilities were clean and organized, COVID-19 regulations were followed. The hotel even offered on-site testing which is required in order to return to some destinations. We rented a car, did our own tours and we felt safe the entire time. This is our second time with the resort, first at the Marriott Cancun and this time the JW Marriott and we can’t wait to go back. Thank you to all the staff for making our family feel, welcome and safe!

Great breakfast buffet

All during this pandemic, we’ve been dreaming of going back to the JW Marriott, and we finally made it there! Our visit did not disappoint and it was exactly as we remembered it! While there is some light updating going at the hotel, not only were we grateful that they are keeping it in good shape, it it didn’t bother one bit of our week long vacation. The staff was as friendly as ever, and so accommodating! We were traveling with my elderly parents, and they made sure to book them on a lower level suite, which made it so easy for them to meet us for breakfast each morning! The hotel wasn’t crowded at all, and our minds were instantly put at ease with the high levels of cleanliness all over the hotel. Thank you for such a glorious vacation, and yes, we will be back very soon!!

Extremely watchful of our needs. Pool service beverage and food by the waiters was outstanding. Waiters in restaurants were attentive always catering to our needs. Room was fabulous.

Love this hotel! Rooms are clean and modern. Breakfast buffet was fresh and plentiful of assortments for our food allergies. Gabriel was our server and was great! Pool area is clean with lots of space for families, lunch offering at pool are great! Saulo was out housekeeper for the time and his service was amazing to cleaning our room! Hidalgo, Gadiel & Manuela were fantastic For beach side service. Negatives: Guest rooms towels are really rough on skin. Arcade was not in service, would of been great for the 3 days of back to back rain. No personal music allowed at the pool. Oh, currently has a Cancun has a 11 pm curfew and apparently so do the bars in the hotel. Luckily, they let us bring our speaker and hang out in the lobby.

Blvd. Kukulcan, Km 14.5, Lote 40-A Cancun QROO

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Zona Hotelera within 2 miles (3 km) of La Isla Shopping Mall, JW Marriott Cancun Resort & Spa is within a few miles (5 km) of other popular sights such as Delfines Beach. This 448-room, 5-star resort has 3 outdoor pools along with a full-service spa and 8 restaurants.


Dining

This resort is home to 8 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Start your day off with buffet breakfast, available for a fee.


Rooms

Guests can expect to find free WiFi and wired Internet, plus LED TVs with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are also standard. Change of towels is available on request.


Property features

Guests of JW Marriott Cancun Resort & Spa have access to a full-service spa, 3 outdoor pools, and an indoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 18.00 per person one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include a children's pool, a 24-hour gym, and a spa tub.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Grand Suite, 1 Bedroom, Non Smoking, Oceanfront

1 Double Bed | Sleeps 4

Premium Room, 1 King Bed, Balcony, Ocean View

1 King Bed | Sleeps 3

Luxury Suite, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 4

Guest reviews for JW Marriott Cancun Resort & Spa

Everyone (27) Couples (12) Family (22)
5
Partner Couples

Loved The staff they were great

By on Jul 23, 2022

3
Family

It was maintained very clean

By on Jul 11, 2022

5
Family

Wonderful trip. We enjoyed every minute. Incredible service. The best hotel in Cancun. Recommend it to everyone. Fantastic food. Impeccable service and amenities.

By on Jun 23, 2022

Review comment responded on Aug 10, 2022

Thank you very much for your comments, looking forward to welcome you back in a near future

5
Partner Couples

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By , from Evanston on Mar 21, 2022

5
Family

Great experience

By on Mar 16, 2022

4
Everyone

At the checkout time it was so disappointing,they are charging me over price like resort fee ,vat ,room service which I didn’t used…

By on Feb 12, 2022

5
Family Family with small children

Beautiful hotel amazing staff and good location

By on Dec 20, 2021

5
Friends

The ocean view was great from our balcony. It was great staying right next to the ocean

By on Nov 19, 2021

5
Partner Couples

I liked everything, especially the balcony view of the ocean

By on Oct 12, 2021

5
Everyone

By , from Bradenton on Oct 9, 2021

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