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Recent guest reviews

Nice view good location nice property

The property was nice and clean but the hotel was doing construction at the time of our stay, and our room happened to be next door to where they were renovating and it was very loud!!!

We usually try and stay at the JW wherever we go, however this stay was terrible. There was construction above, below, and to the right of us. The tarps would flap loudly in the wind at night and then you’d be woken to drilling on pipes and hammering to the room next to you. It was awful and we hardly slept and definitely couldn’t get a nap in. The manager was not interested in compensating us to what we deserved. We called multiple times a day to speak with a manager and finally had to walk to the front desk to talk with someone. I’m so dissapointed that the hotel didn’t mention construction when we first booked.

This was by far one of the best resorts I have ever stayed at! Very beautiful! The ocean view room is a MUST! My husband and I will be going back. We may even take the kids next time!

Beautiful grounds and pool area. Bathrooms and rooms were modern and sexy. The beach area had somewhat of a steep slope so not the easiest beach for our young toddler, but we had fun a way.

The property was fine, could have used some comfortable outdoor seating, not lounge chairs, but comfortable seating to have a cold drink and talk. Maybe a snack.

They treat you like family, always asking you if you need anything

Property is well taken care of and the customer service is superb. The italian place on the campus is delicious as well. Live music in the lobby is an absolute win as well.

Overall was nice ,except outdoors construction going on,room was perfectly clean

Clean and very nice view. Nice room and staff. Staff was gentle on me when I checked out when I thought receipt was in USA dollar instead of peso.

I love the cleaning amenities the stuffing was very friendly and helpful. The view of my room was amazing. I will definitely go back in a heartbeat.

Great property (minus some light construction/repair on the adjacent property next door starting around 8 am every morning) and location. Given it was more south on the Zona Hotelera zona, water was beautiful and ocean was little more rough which was fun...but the water's color...omg. Amazing service in every aspect from valet guys to breakfast greeters that made our stay even more exceptional. Clean and spacious rooms. One week of well deserved vacation well spent.

Blvd. Kukulcan, Km 14.5, Lote 40-A Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld
  • Free in-room wired Internet
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera within a short walk of Aquaworld, JW Marriott Cancun Resort & Spa is within a mile (2 km) of other popular sights such as Maya Cancun Museum. This 448-room, 5-star resort has 3 outdoor pools along with a full-service spa and 8 restaurants.


Dining

This resort is home to 8 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

The 448 rooms have an array of amenities, including balconies, minibars, and coffee makers. Guests can expect free wired Internet and LED TVs with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free newspapers, safes, and phones are also available. Change of towels is available on request.


Property features

Guests of JW Marriott Cancun Resort & Spa have access to a full-service spa, 3 outdoor pools, and an indoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 18.00 per person one-way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include a children's pool, a 24-hour fitness center, and a spa tub.

Room options

Deluxe Club Room, 1 King, Ocean View

1 King Bed | Sleeps 3

Grand Suite, 1 Bedroom, Non Smoking, Oceanfront

1 Double Bed | Sleeps 4

Premium Room, 1 King Bed, Balcony, Ocean View

1 King Bed | Sleeps 3

Luxury Suite, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 4

Guest reviews for JW Marriott Cancun Resort & Spa

Everyone (44) Couples (9) Family (18)
4
Family

Nice view good location nice property

By on Jun 16, 2021

3
Family Partner Couples

The property was nice and clean but the hotel was doing construction at the time of our stay, and our room happened to be next door to where they were renovating and it was very loud!!!

By on Jun 15, 2021

1
Partner Couples

We usually try and stay at the JW wherever we go, however this stay was terrible. There was construction above, below, and to the right of us. The tarps would flap loudly in the wind at night and then you’d be woken to drilling on pipes and hammering to the room next to you. It was awful and we hardly slept and definitely couldn’t get a nap in. The manager was not interested in compensating us to what we deserved. We called multiple times a day to speak with a manager and finally had to walk to the front desk to talk with someone. I’m so dissapointed that the hotel didn’t mention construction when we first booked.

By on Jun 10, 2021

5
Everyone

By on May 27, 2021

5
Partner Couples

This was by far one of the best resorts I have ever stayed at! Very beautiful! The ocean view room is a MUST! My husband and I will be going back. We may even take the kids next time!

By on May 17, 2021

5
Everyone

By on May 14, 2021

5
Family with small children

Beautiful grounds and pool area. Bathrooms and rooms were modern and sexy. The beach area had somewhat of a steep slope so not the easiest beach for our young toddler, but we had fun a way.

By on Apr 24, 2021

4
Family

The property was fine, could have used some comfortable outdoor seating, not lounge chairs, but comfortable seating to have a cold drink and talk. Maybe a snack.

By on Apr 17, 2021

5
Family

They treat you like family, always asking you if you need anything

By on Apr 9, 2021

5
Partner Couples

Property is well taken care of and the customer service is superb. The italian place on the campus is delicious as well. Live music in the lobby is an absolute win as well.

By on Apr 8, 2021

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