Skip to main content
Beginning of main content

JW Marriott Cancun Resort & Spa

4.5 out of 5.0

Recent guest reviews

Originally we were disappointed. We checked in having a reservation that ensured a king size bed and ocean view but after having to wait for our room to be assigned (40 mins) we were taken to the first level and given a pool view room with two twin beds. When we questioned this, we were told that perhaps we could be reassigned a room the next morning but that it would entail us packing up our things and moving it to the lobby until another room was assigned. We felt this should not be our inconvenience as it was the hotels mix up and that a move should be made easier for us. Over the course of the stay, due to the confusion of whether or not we were going to be moved, we could not assign a tab to our room and at one point, could not be identified in their system at all. On the second to last day, our room was not even cleaned. This did not however, take away from the hotels location and beauty and we overall enjoyed our stay there.This was mostly due to the staffs excellent customer service skills and the location of the hotel itself within Cancun.

The hotel is beautiful. Just a touch of opulence without going over the top and the staff is amazingly super-duper friendly!

great experience exellent service great room view pool was fenamenol

We loved the pool. The staff was extremely friendly and willing to help you. We will return next year

Thoroughly enjoyed our stay here! HOWEVER - the indoor pool is NOT for kids. My girls were very disappointed with the rainy days and deflated when we couldn't use the indoor pool. Website said nothing about it being adults only pool. Won't come back with my girls but still loved the hotel.

Can't wait to go back. Unfortunately we only had one day of sunshine, but we made the most of all the hotel had to offer.

Wonderful staff, everyone was very helpful and accommodating. Food at all restaurants was great!! Fabulous pool, and nice relaxing environment!! Great beach area as well.

Excellent experience I had a great time , incredible breakfast and service. Loved the room and the view on the beach and the pools are exceptional

We had a great experience. We arrived 4/21 and stayed through until 4/26. The hotel is in pristine condition. Everything is immaculate. My wife likes to wipe down the insides of drawers and countertops before we settle into a room. This was the first case, in our traveling experience, there was no dust anywhere to be found anywhere in the room. Every staff member is helpful, courteous, upbeat, and welcoming. It was very reminiscent of Disney staff. Everyone seems to be having their best day every time you talk to them. We had a special circumstance on our visit, and they were able to accommodate us 100% while not making us feel uncomfortable for asking. Location is ideal, for us anyway. The resort is a short bus ride, or 20 min walk, from a beautiful shopping mall and a handful of restaurants, and about 3 miles from the center of the hotel zone. Amenities were great. The pool is quite large and situated so that there is sun for the entire day (ie that is the hotel does not block the sun after 3pm.). There are plenty of chairs, and staff is constantly ensuring that everything is kept very clean. The same is true for their beach area... very clean, plenty of chairs, and quite private.

Large family pool! Plenty of pool chairs and beach chairs. Great location in the hotel Zone.

We were met by a very pleasant staff. They took care of all our needs. We were met most evenings with a towel animal and a note from housekeeping. Everyone we encountered was friendly and accommodating.

Beautiful view from my room Definitely we will go

The hotel is in the middle of island, therefore it's 15 min away from night life, yet very quite and peaceful. The staff was very caring, made our stay enjoyable!

Kids like the pool and the beach -but really nothing for them to do there- hotel is most likely for adults- and couple Hotel charging for everything including cabanas- mini bar - spa entrance- breakfast buffet

I will be going back! The resort was clean!!!!! The staff was helpful and friendly, I loved it!!!!

Everyone was great. Couldn't have been more helpful.

I booked an oceanview but they gave me room at the very bottom floor which was facing the ocean side with no view of the ocean. They claimed it was an oceanview and changed my room only the next day.

We had family vacation at the JW Marriott just prior to ,Christmas 2016. The hotel was very family friendly. There were plenty of other families enjoying the pools. There was also an adults only pool. There was a water activity vendor (Aquaworld) located on site. We'definately come back to the JW Marriott

We took the Caribbean suite: stunning, spacious. Everyone was extremely nice to us. A lovely experience.

Beautiful hotel, honest hard-working staff, great beach (need more restrooms for pool and beach area though)

Blvd. Kukulcan, Km 14.5, Lote 40-A Cancun QROO

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Avenida Kukulkan within 2 miles (3 km) of La Isla Shopping Mall, JW Marriott Cancun Resort & Spa is within a few miles (5 km) of other popular sights such as Delfines Beach. This 448-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 8 restaurants. It's on the beach and also a short walk from Ballenas Beach and Aquaworld.


Dining

This resort is home to 8 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

The 448 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect WiFi, wired Internet, and LED TVs with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and free newspapers are other standard amenities.


Property features

Guests of JW Marriott Cancun Resort & Spa have access to a full-service spa, 3 outdoor pools, and an indoor pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 18.00 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach resort include a children's pool, a 24-hour fitness center, and a spa tub.

Room options

Premium Room, 1 King Bed, Balcony, Ocean View

King 1 | Sleeps 3

Club 91 Premium Ocean View Room

King 1 | Full 2 | Sleeps 4

Luxury Suite, 1 Bedroom, Balcony

King 1 | Sleeps 4

Caribbean Suite

King 1 | Sleeps 4

Guest reviews for JW Marriott Cancun Resort & Spa

Everyone (30) Couples (50) Business (3) Family (54) Friends (6) Other (7)
4

we would choose jw marriott cancun again

Families
Our Our Booking

Originally we were disappointed. We checked in having a reservation that ensured a king size bed and ocean view but after having to wait for our room to be assigned (40 mins) we were taken to the first level and given a pool view room with two twin beds. When we questioned this, we were told that perhaps we could be reassigned a room the next morning but that it would entail us packing up our things and moving it to the lobby until another room was assigned. We felt this should not be our inconvenience as it was the hotels mix up and that a move should be made easier for us. Over the course of the stay, due to the confusion of whether or not we were going to be moved, we could not assign a tab to our room and at one point, could not be identified in their system at all. On the second to last day, our room was not even cleaned. This did not however, take away from the hotels location and beauty and we overall enjoyed our stay there.This was mostly due to the staffs excellent customer service skills and the location of the hotel itself within Cancun.

By , from Phoenix, Arizona on Jul 14, 2017

5
Everyone

The hotel is beautiful. Just a touch of opulence without going over the top and the staff is amazingly super-duper friendly!

By on Jul 11, 2017

5

best hotel great value

Everyone

great experience exellent service great room view pool was fenamenol

By , from los ángeles on Jul 6, 2017

5
Families

We loved the pool. The staff was extremely friendly and willing to help you. We will return next year

By on Jul 5, 2017

5

beautiful hotel! great staff!!

Everyone

Thoroughly enjoyed our stay here! HOWEVER - the indoor pool is NOT for kids. My girls were very disappointed with the rainy days and deflated when we couldn't use the indoor pool. Website said nothing about it being adults only pool. Won't come back with my girls but still loved the hotel.

By , from Fort Worth,TX on Jun 26, 2017

4
Everyone

Can't wait to go back. Unfortunately we only had one day of sunshine, but we made the most of all the hotel had to offer.

By on Jun 24, 2017

5

nice hotel on the beach.

Everyone

Wonderful staff, everyone was very helpful and accommodating. Food at all restaurants was great!! Fabulous pool, and nice relaxing environment!! Great beach area as well.

By on May 22, 2017

5

very nice hotel, on the beach, great service

Everyone

Excellent experience I had a great time , incredible breakfast and service. Loved the room and the view on the beach and the pools are exceptional

By on May 16, 2017

5

couldn't have been happier

Everyone
View from our room - The hotel on the right is the Marriott Casa Magna View from the hallway View from my chair at the pool

We had a great experience. We arrived 4/21 and stayed through until 4/26. The hotel is in pristine condition. Everything is immaculate. My wife likes to wipe down the insides of drawers and countertops before we settle into a room. This was the first case, in our traveling experience, there was no dust anywhere to be found anywhere in the room. Every staff member is helpful, courteous, upbeat, and welcoming. It was very reminiscent of Disney staff. Everyone seems to be having their best day every time you talk to them. We had a special circumstance on our visit, and they were able to accommodate us 100% while not making us feel uncomfortable for asking. Location is ideal, for us anyway. The resort is a short bus ride, or 20 min walk, from a beautiful shopping mall and a handful of restaurants, and about 3 miles from the center of the hotel zone. Amenities were great. The pool is quite large and situated so that there is sun for the entire day (ie that is the hotel does not block the sun after 3pm.). There are plenty of chairs, and staff is constantly ensuring that everything is kept very clean. The same is true for their beach area... very clean, plenty of chairs, and quite private.

By , from Chicago, IL on Apr 28, 2017

4
Everyone

Large family pool! Plenty of pool chairs and beach chairs. Great location in the hotel Zone.

By on Feb 21, 2017