JW Marriott Cancun Resort & Spa

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for JW Marriott Cancun Resort & Spa

On the beach
Property video
On the beach
On the beach
Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony | Pool | Indoor pool, 3 outdoor pools

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪9 min walk‬
  • Place, La Isla Shopping Mall
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 785 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Balcony

8.8 out of 10
Excellent
(5 reviews)
  • 957 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Grand Suite, 1 Bedroom, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • 1345 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Club Suite, 1 Bedroom, Non Smoking, Balcony

  • 957 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Club Suite, 1 Bedroom, Non Smoking

  • 1344 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

Presidential Suite, 1 Double Bed, Non Smoking

  • 2947 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

9.2 out of 10
Wonderful
(70 reviews)
  • 459 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

9.0 out of 10
Wonderful
(10 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 Double Bed, Non Smoking, Balcony

  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Premium Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

9.2 out of 10
Wonderful
(9 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

9.0 out of 10
Wonderful
(108 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, JW Marriott Cancun Resort & Spa is within 2 miles (3 km) of popular attractions such as La Isla Shopping Mall and Iberostar Cancun Golf Course. This 447-room, 5-star resort has 3 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

  • Aquaworld - 9 min walk - 0.5 miles
  • Iberostar Cancun Golf Course - 3 min drive - 2.0 miles
  • La Isla Shopping Mall - 4 min drive - 1.8 miles
  • Cancun Interactive Aquarium - 4 min drive - 1.8 miles
  • Delfines Beach - 5 min drive - 2.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Club 91 Lounge - ‬1 min walk
  • ‪Nebbiolo - ‬6 min walk
  • ‪Confessions - ‬5 min walk
  • ‪JW Marriott Lobby Bar - ‬1 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬5 min walk

About this property

JW Marriott Cancun Resort & Spa

Luxury resort on the beach, with 3 outdoor pools
Guests of JW Marriott Cancun Resort & Spa have access to a full-service spa, 3 outdoor pools, and an indoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 22.00 per person one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include a children's pool, a 24-hour gym, and a sauna.
Guests can expect to find LED TVs with cable channels and pay movies. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Balconies, sofa beds, and minibars are also standard. Housekeeping is available on request.
3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (31 inches high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Twin sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Service fee: 5 percent
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

Frequently asked questions

Is free cancellation available at JW Marriott Cancun Resort & Spa?

JW Marriott Cancun Resort & Spa offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at JW Marriott Cancun Resort & Spa?

As of Oct 16, 2025, prices found for a 1-night stay for 2 adults at JW Marriott Cancun Resort & Spa on Oct 17, 2025 start from $359.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near JW Marriott Cancun Resort & Spa?

This resort is situated in Zona Hotelera within a 10-minute walk of Aquaworld and Ballenas Beach. You'll also find La Isla Shopping Mall and Iberostar Cancun Golf Course within a short drive.

Is there parking available at JW Marriott Cancun Resort & Spa?

Yes, valet parking and self parking are offered for free at the resort.

Is there a spa at JW Marriott Cancun Resort & Spa?

There is a full-service spa available for guests to enjoy and services include body wraps, Ayurvedic treatments, mani/pedis, and massages.

Does JW Marriott Cancun Resort & Spa have a casino at the property?

No, JW Marriott Cancun Resort & Spa doesn't have a casino.

Will I find an indoor pool at JW Marriott Cancun Resort & Spa?

Yes, this resort has an indoor pool as well as 3 outdoor pools and a hot tub.

What will couples enjoy most about a stay at JW Marriott Cancun Resort & Spa?

At this beachfront resort, there are many amenities for couples, including Champagne service and in-room massages in each guestroom with some featuring ocean views.

Are there hot tubs at JW Marriott Cancun Resort & Spa?

Yes, guests can enjoy a spa tub at this resort.

Does JW Marriott Cancun Resort & Spa feature a restaurant that includes a breakfast menu?

Yes, JW Marriott Cancun Resort & Spa has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will JW Marriott Cancun Resort & Spa allow pets to stay for free?

No, pets aren't allowed at JW Marriott Cancun Resort & Spa though service animals are welcome.

Does JW Marriott Cancun Resort & Spa have connecting rooms?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

How far is the airport from JW Marriott Cancun Resort & Spa?

The closest major airport to JW Marriott Cancun Resort & Spa is Cancun Intl. Airport (CUN), which is 11.1 mi away (18 minutes by car).

Can I book a room with a balcony at JW Marriott Cancun Resort & Spa?

Yes, every guestroom at JW Marriott Cancun Resort & Spa comes with a balcony with some featuring ocean or pool views.

Does JW Marriott Cancun Resort & Spa have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at JW Marriott Cancun Resort & Spa.

Reviews

JW Marriott Cancun Resort & Spa Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 788 out of 1007 reviews
Rating 8 - Good. 122 out of 1007 reviews
Rating 6 - Okay. 43 out of 1007 reviews
Rating 4 - Poor. 23 out of 1007 reviews
Rating 2 - Terrible. 31 out of 1007 reviews

Reviews

10/10 Excellent

LANA DEANN

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and the beach. The staff was the best!
Stayed 4 nights in Jun 2025

10/10 Excellent

ENRIQUE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service :)
Stayed 5 nights in Jul 2025

10/10 Excellent

Henry

Nice Hotel
Stayed 8 nights in Jul 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Mariela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very attentive. The property was very clean and maintained. I was disappointed with the beach and lack of cleaning of the sargassum. Perhaps nets could have been used to clear the beach near the property. All and all our visit was great and we enjoyed ourselves.
Stayed 6 nights in Jul 2025

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, loved how quiet it was especially compared to the all inclusive properties. Amazing restaurants. Loved that there was room service and daily/nighly Optional cleanings of the room. I do wish there were chairs directly on the beach, there may have been but I didn’t ask.
View from room balcony
Stayed 4 nights in Jul 2025

10/10 Excellent

Erin

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Exceptional service at all the F&B outlets!

This is a great property especially for the price! We felt spoiled by the staff at all the F&B outlets from the pool bar to the restaurants. They treated us like such VIPs (and we're not :))
Stayed 1 night in Jul 2025

6/10 Okay

Victoria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Most of the people that worked there were very nice but we did encounter a server by the pool that was not too happy with the tip we gave him. We thought we were very generous with the tip we gave but I guess not. He’s attitude changed very quick and what made matters worse was that after he semi picked up he then decided to stare at us from a distance which make everything uncomfortable. After that we decided not to get food from the pool. The spa was very over priced and I wasn’t satisfied after it was done.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jesus, Tucson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing installation
Stayed 4 nights in Jul 2025

8/10 Good

Karen

Liked: Cleanliness, amenities
Stayed 8 nights in Jun 2025

8/10 Good

francisco verduzco

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Todo bien mi cuarto tenía problemas con fuga de agua de la regadera hacia fuera en el piso
Stayed 4 nights in Jun 2025

10/10 Excellent

Hitesh

Traveled with family
Liked: Cleanliness, property conditions & facilities

Awesome place, incredible ambience..

This is a great property of JWM,perfect location and ambience. The hotel inside is also looks very well. We enjoyed every restaurant and amenities offered by JW. The staff at every place was very welcoming and super helpful. We thoroughly enjoyed our full week of vacation here. Thank you..
Stayed 6 nights in Jul 2025

10/10 Excellent

Georgetth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property
Stayed 3 nights in Mar 2025

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 5 nights in Jul 2025

10/10 Excellent

Alistair

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel to stay in for a couple of days at the start of our Mexico trip. The staff were incredibly friendly. The rooms were generously sized and well appointed. The service at breakfast and by the pool was fantastic and the pool itself was lovely. The hotel was undergoing some renovations while we were there but these were not intrusive on our stay. The beach was a little disappointing due to the Sargassum seaweed that is present in the sea in this area at this time of year but there was plenty of room by the pool if one got there before midday. All the family really enjoyed the stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Delia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down best Resort I have stayed at in Cancun!!!! Stayed at Krystal and that was horrible! Will definitely be my go to from now on.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location! Super friendly staff!
Stayed 6 nights in Jun 2025

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
The sta was beautiful. The hotel was beautiful. And the staff was great but the reason why i gave a 4 it’s bc one morning the cleaning crew left a note on our door stating we would be fined bc we were smoking and none of us smoke and we were not smoking!
Stayed 4 nights in Jun 2025

10/10 Excellent

Nelson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a fantastic stay! The room was modern and spotless, the service was great, and the food at the main restaurants were quite good overall. That said, I do have a couple of complaints: 1. The beach was covered in seaweed—so much that I didn’t even feel like setting foot on it. 2. None of the three main restaurants offer lunch, which was a bit disappointing.
Stayed 3 nights in Jul 2025

8/10 Good

George Tony

Stayed 5 nights in Jun 2025

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service was great we’ll be visiting again
Stayed 5 nights in Jun 2025

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful food and staff! Clean and safe! Definitely recommend. There are fabulous restaurants within walking distance. Do not use Aquaworld on property. There are many other companies to use that are way better.
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect in every way
Stayed 5 nights in Jun 2025

10/10 Excellent

Rodrigo

Traveled with group
Liked: Cleanliness, staff & service, amenities
Best service in Cancun
Stayed 4 nights in Jun 2025

8/10 Good

Eleuterio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!
Stayed 5 nights in Jun 2025