JW Marriott Cancun Resort & Spa4.5 out of 5.0
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Recent guest reviews
Large family pool! Plenty of pool chairs and beach chairs. Great location in the hotel Zone.
We were met by a very pleasant staff. They took care of all our needs. We were met most evenings with a towel animal and a note from housekeeping. Everyone we encountered was friendly and accommodating.
Beautiful view from my room Definitely we will go
The hotel is in the middle of island, therefore it's 15 min away from night life, yet very quite and peaceful. The staff was very caring, made our stay enjoyable!
Kids like the pool and the beach -but really nothing for them to do there- hotel is most likely for adults- and couple Hotel charging for everything including cabanas- mini bar - spa entrance- breakfast buffet
I will be going back! The resort was clean!!!!! The staff was helpful and friendly, I loved it!!!!
Everyone was great. Couldn't have been more helpful.
I booked an oceanview but they gave me room at the very bottom floor which was facing the ocean side with no view of the ocean. They claimed it was an oceanview and changed my room only the next day.
We had family vacation at the JW Marriott just prior to ,Christmas 2016. The hotel was very family friendly. There were plenty of other families enjoying the pools. There was also an adults only pool. There was a water activity vendor (Aquaworld) located on site. We'definately come back to the JW Marriott
We took the Caribbean suite: stunning, spacious. Everyone was extremely nice to us. A lovely experience.
Beautiful hotel, honest hard-working staff, great beach (need more restrooms for pool and beach area though)
Our six day stay at the JW Marriott was fantastic. The staff was professional, attentive, and courteous. The location was perfect for us (we don't do nightclubs or shopping malls) as were the amenities.
Great hotel on beach with a very cool pool arrangement. I would definitely return with J W as our first choice.
Will be back soon with my family. Everything was Excellent.
Hotel room and common areas were very clean. Every single room has a ocean view which is a plus. This hotel uses purify water in its facilities so it was safe for us to brush our teeth and eat at their restaurants. Staff was very polite and friendly. Location was the best. It's not located where the clubs are so if you are looking for a good location without the commotion, this is it. Just awesome!
Nice rooms with ocean view and nice bathroom also. The only thing is when we book at Orbitz, I am suppose to get two rooms but according to hotel staff our reservation is that the four of us, two couple will be sharing one-room only and this matter will be resolve with Orbitz asap when we go back to USA to find out what is really the deal, we fork in more than 3G for this trip. It is not a matter of money but principle, why we were put in one room, hence no privacy. That's the sad experience that I have on this trip.
My husband and I were relaxing, spending much needed time away form our kids. 22 years of marriage, now we have a severely disabled daughter, this was our first time away. It was more then we expected! So relaxing and fun!
The room i got smelled very damp and musty!!! Everything is so overpriced!!! The hotel staff are very rude and unhelpful!!! The cleaning staff were the only decent and very humble people.
Only complaint: the mattress not as firm as other Marriotts we stayed before. Breakfast is good but for lunch and dinner try restaurants outside the hotel
My husband and I stayed at this hotel at the end of May for our 37th wedding anniversary. The hotel grounds are very nice and very well kept, the pool is awesome...quite big! Thanks for having plenty of shades available at the pool and the beach. The breakfast buffet was great, and special thanks to Norma for the special dessert she put together for us on the day of our anniversary during breakfast. We were impressed with the service overall, the hotel staff was very friendly and helpful. Special thanks to Teresa that did a towel and flower petals arrangement the day of our wedding anniversary in our room, it was beautiful we love it, it was very thoughtful of her! We will stay at the JW Marriott again!
Located in Avenida Kukulkan within 2 miles (3 km) of La Isla Shopping Mall, JW Marriott Cancun Resort & Spa is within a few miles (5 km) of other popular sights such as Delfines Beach. This 448-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 8 restaurants. It's on the beach and also a short walk from Ballenas Beach and Aquaworld.
This resort is home to 8 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.
The 448 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect WiFi, wired Internet, and LED TVs with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and free newspapers are other standard amenities.
Guests of JW Marriott Cancun Resort & Spa have access to a full-service spa, 3 outdoor pools, and an indoor pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 18.00 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach resort include a children's pool, a 24-hour fitness center, and a spa tub.