Standard Room, Ocean View
from $216
Crown Paradise Club Cancun All Inclusive
3.5 out of 5.0
3.6
out of 5
Average Guest Review
See all 280 reviews
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Recent guest reviews
The hotel is great, good food, but I have to say that the staff over passed our expectations, super helpfull, friendly and always eager to please. A lot of activities to do, overall the experience it was awesome.
I loved staying at crown paradise. The rooms very clean and bed very comfortable.the food at the buffet was ok but the two Resturant steak house and the Mexican food resturant ware excellent . The see food resturant was ok too. Just don't eat at the Italian one. The food was terrible. The only think I did like not they were too Strick about dress code at some of the resturant . We couldn't eat at the French resturant because our men had to wear long pants . They did not accept dressy short pants . The same at lunch time they had Japanese resturant we wanted to eat there. They didn't let us in because you had to have dress shirt no T-shirt . It's hot and humid over there it was hard to put on dress shirt or long pants.
Limpio, comida muy rica, serca ala playa, muchas actividades para los niños , hotel tienes muy buena locación, excelente atención
Great hotel, a lot of kids activities, great restaurants, great service, nice staff, good food!
The place was in a good spot and it was decent. It is family oriented and the staff are all friendly.
Great, wishbthe family water was not closed. Would come back if we have the money :)
No lo recomiendo por el personal son muy desagradable y la comida muy mala
Shower water not hot hotel is in need of alot of repairs
So when I initially booked this property I was so hesitant and thought I had made a mistake, specially because this property was more of a family resort and the images themselves weren't that great and the reviews were only a 4.0 stars. I totally thought I overspent and was going to have a lousy time. Boy was I wrong from he beggining we were welcomed with a delicious welcome drink and the staff being AMAZING is the least I could say! They are so nice and helpful and fun, it makes your vacation great when you know the staff enjoys their job! The food is average. The 7 restaurant are good 5 you need a reservation for so I recommend to plan ahead there's around 3 bars on site 3 pools and then there's a small club that closes at 2. The room was very clean and I got upgraded to a suite since it was my birthday. The bathroom was clean which is a huge pet peeve of mine so that passed, and the there was a hot tub in the room WIN. Go here! You'll love it
This is our 5th time coming to this Hotel and we just love it. It offers something for everyone. The staff go above and beyond and we love that they offer an adult section-Lounge, Pool and Restaurant. The beach is beautiful and there are always activities going on at the main pool. There are a variety of Restaurants with good food or the Buffet which always has a nice variety. There is a different show every night and the Entertainment team is great!! We enjoy the laid back atmosphere in the Adult Lounge so spend most of our time there. There are other bars/lounges to choose from along with a disco. The spa is fabulous and offers many things but we love the couples massage. It is easy to book many different excursions from the Hotel and they are very accommodating.Cannot imagine going anywhere else at this point due to the exceptional treatment we get here.
Great time good food nice rooms adult pool is great
The rooms are old our bedtub was leakin water after a shower it was water all over
Had a great time at a resort right on the ocean. The staff was very friendly and courteous.
The hotel itself is run down but there is a ton of stuff for the kids to do. To note for zip line/climbing wall, you must be 3.9feet tall with closed toed shoes. The food at all the restaurants seemed to be good quality. We didn't have any issues. The big issues we had were with our room on the first floor. They were wheeling things by our door and patio all night. The kids club was AMAZING. Our son would pop up out of bed and say it's time to go to kids club every morning. That really made a nice day for us to relax by the adults only pool or the beach. There was never an issue finding chairs anywhere we went which was a nice treat.
It was a nice experience, staff was really friendly
We asked for a king bed and we received two double beds . the room was separated by a door from the next room. we can hear the guys next door snoring. Very unhappy with the room.
Staff was rude and took over 24 hrs to find us a room
Great place for family. Took our 8 year old daughter and had a great week.
Friendly staff, we got a room upgrade. A/C was not working properly, too cold even at the hottest setting. Bathroom had a few baby roaches on day one, just old hotel in general. Kids had a great time though on the pools and grounds in general. Good hotel for a "budget" vacation.
Definitely doesn't disappoint - if you can't find something to do, then you aren't trying Food choices are good with many options and not far from the bus stop into town
Guest reviews for Crown Paradise Club Cancun All Inclusive
best staff ever!!
Everyone
The hotel is great, good food, but I have to say that the staff over passed our expectations, super helpfull, friendly and always eager to please. A lot of activities to do, overall the experience it was awesome.
nice hotel close to the beach
Everyone
I loved staying at crown paradise. The rooms very clean and bed very comfortable.the food at the buffet was ok but the two Resturant steak house and the Mexican food resturant ware excellent . The see food resturant was ok too. Just don't eat at the Italian one. The food was terrible. The only think I did like not they were too Strick about dress code at some of the resturant . We couldn't eat at the French resturant because our men had to wear long pants . They did not accept dressy short pants . The same at lunch time they had Japanese resturant we wanted to eat there. They didn't let us in because you had to have dress shirt no T-shirt . It's hot and humid over there it was hard to put on dress shirt or long pants.
Review comment
General Manager responded on Aug 7, 2017
Dear Veronica: We feel very grateful for such nice comments regarding your amazing stay with us. Achieve or go beyond our guests expectations are our principal goal. It is so comforting knows that all our effort was well worth it. Thank you once again for gives us the opportunity to host your family and it will be a pleasure having at Crown Paradise Club Cancun soon. Kind Regards
we love it and definitely will be back!
Everyone
Great hotel, a lot of kids activities, great restaurants, great service, nice staff, good food!
Review comment
General Manager responded on Jul 12, 2017
Dear Cintia: Thank you very much for your amazing and detailed review. We are overjoyed to know that you felt the charming atmosphere of our resort and feel the exceptional service provided by our Staff. It is great that you loved our restaurants food, the pools, and the beach, all! And to know that we made you and extremely happy!! We look forward to see you every year and be part of our family!! The Crown Paradise Club Cancun staff we salute you!! Kind Regards
not bad
Everyone
The place was in a good spot and it was decent. It is family oriented and the staff are all friendly.
Review comment
General Manager responded on Jul 10, 2017
Dear guest: Thank you for taking the time and informing us why we did not meet your expectations. We are working to enhance our guest´s experiences.We sincerely apologize if any inconveniences have occurred during your stay. For us it is very important to provide an exceptional service and an attentive attention to all our guests. We highly appreciate your feedback and Thank You for this opportunity. Sincerely,
nice hotel, beautiful view, great services.
Everyone
Great, wishbthe family water was not closed. Would come back if we have the money :)
Review comment
General Manager responded on Jul 8, 2017
Dear Kimmy: Thank you so much for you nice review we are super happy to know you found excellent everything over here and that despite you could have any issue. Look forward to see you again! Kind Regards
by far not a 4 star
Everyone
Shower water not hot hotel is in need of alot of repairs
Review comment
General Manager responded on Jun 1, 2017
Dear Guest: Thank you for taking your time to writing us and let us know your experience, we are regret about all the inconvenience you present, I'm apologize on behalf of Crown Paradise and everything you been through,could you be so kind to provide me your room number that will be very helpful,and all the issues you been present we are truly sorry, and I make sure this situation never happens again. I feel very sad to read that you didn't spend the great vacations that you expected and disappointed, and couldn't have the opportunity to get approach to talk to you or let me know so we could fix the situation immediately. Receive my most sincerely apologize and we hope to give us a second chance and the opportunity to make your point of view different. Kind regards.
great crown paradise stay!
Everyone
So when I initially booked this property I was so hesitant and thought I had made a mistake, specially because this property was more of a family resort and the images themselves weren't that great and the reviews were only a 4.0 stars. I totally thought I overspent and was going to have a lousy time. Boy was I wrong from he beggining we were welcomed with a delicious welcome drink and the staff being AMAZING is the least I could say! They are so nice and helpful and fun, it makes your vacation great when you know the staff enjoys their job! The food is average. The 7 restaurant are good 5 you need a reservation for so I recommend to plan ahead there's around 3 bars on site 3 pools and then there's a small club that closes at 2. The room was very clean and I got upgraded to a suite since it was my birthday. The bathroom was clean which is a huge pet peeve of mine so that passed, and the there was a hot tub in the room WIN. Go here! You'll love it
Review comment
General Manager responded on May 18, 2017
Dear Elia:Receiving feedback like yours motivate us to always keep improving with better service attitude, as we are committed to creating an unforgettable memories! Thanks again for your feedback, we sincerely appreciate when our guest share their thoughts with us. We hope to see you soon and welcome back again! Kind regards,
great hotel on the beach
Everyone
This is our 5th time coming to this Hotel and we just love it. It offers something for everyone. The staff go above and beyond and we love that they offer an adult section-Lounge, Pool and Restaurant. The beach is beautiful and there are always activities going on at the main pool. There are a variety of Restaurants with good food or the Buffet which always has a nice variety. There is a different show every night and the Entertainment team is great!! We enjoy the laid back atmosphere in the Adult Lounge so spend most of our time there. There are other bars/lounges to choose from along with a disco. The spa is fabulous and offers many things but we love the couples massage. It is easy to book many different excursions from the Hotel and they are very accommodating.Cannot imagine going anywhere else at this point due to the exceptional treatment we get here.
Review comment
General Manager responded on May 9, 2017
Dear Diana:Thank you so much for such a positive review! We are so happy to hear that you enjoyed your stay and appreciate you taking the time to post! We think our staff is pretty great too and appreciate you taking the time to say so as well! We are glad you were comfortable during your stay, enjoyed all the facilities and I am glad to know the team was professional yet friendly. Thank you for choosing Crown Paradise Club! to host you during your holidays and we look forward to see you soon in near future! Kind Regards,
Everyone
Great time good food nice rooms adult pool is great
Review comment
General Manager responded on May 2, 2017
Dear Guest: Thank you very much for such a nice comment, your opinion is very important, thank you also for taking your time to writing us. We hope to see you soon in near future! Kind Regards,
Everyone
The rooms are old our bedtub was leakin water after a shower it was water all over
Review comment
General Manager responded on May 3, 2017
Dear Guest: We are very sorry about the incovenience you had been through. regarding your recent stay in our hotel, about our facilities and service did not meet your expectations. About your comments the food, we are working with our new Chef reviewing the recipes and dishes to improve or change them. We will reinforced with our fellow waiters the service to each guest and continue with our personalized attention. We wish to give us the opportunity to welcome you on your next trip to Cancun,and we assure you that we will provide you the better service and received on your first visit. Also thank you very much for your feedback it help us to improve. Sincerely,
Dear carlos:We are glad that you had a good trip overall. We would like to thank you for your review,thank you so much for sharing your experience about your holidays. And how we can surpass the expectations about service. We are overjoyed to know that you felt the charming atmosphere of our resort and feel the exceptional service provided by our Staff. Thank you for mentioning their names. ! And to know that we made you and extremely happy!! We look forward to see you every year and be part of our family!! The Crown Paradise Club Cancun staff we salute you!! Kind Regards