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Crown Paradise Club Cancun All Inclusive

3.5 out of 5.0

Recent guest reviews

Had a great time at a resort right on the ocean. The staff was very friendly and courteous.

The hotel itself is run down but there is a ton of stuff for the kids to do. To note for zip line/climbing wall, you must be 3.9feet tall with closed toed shoes. The food at all the restaurants seemed to be good quality. We didn't have any issues. The big issues we had were with our room on the first floor. They were wheeling things by our door and patio all night. The kids club was AMAZING. Our son would pop up out of bed and say it's time to go to kids club every morning. That really made a nice day for us to relax by the adults only pool or the beach. There was never an issue finding chairs anywhere we went which was a nice treat.

It was a nice experience, staff was really friendly

We asked for a king bed and we received two double beds . the room was separated by a door from the next room. we can hear the guys next door snoring. Very unhappy with the room.

Staff was rude and took over 24 hrs to find us a room

Great place for family. Took our 8 year old daughter and had a great week.

Friendly staff, we got a room upgrade. A/C was not working properly, too cold even at the hottest setting. Bathroom had a few baby roaches on day one, just old hotel in general. Kids had a great time though on the pools and grounds in general. Good hotel for a "budget" vacation.

Definitely doesn't disappoint - if you can't find something to do, then you aren't trying Food choices are good with many options and not far from the bus stop into town

This was our second stay. Its a 3star resort so as long as you know that going you will be happy. Food is good not great but no issues. Buffet was average, all the restaurants were good. Lots of things at the resort to keep u busy, lots to do for the kids, they will never be board. Pools freezing, wish they heated at least one. All in all we had a good time. My one complaint is they don't know how to make a pina coladas. I have been to 20 plus resorts in Mexico and they all make pina coladas the same, here they use a pop dispenser to pour a mix of some sort and it tastes nothig like a pina colada. I always look forward to them on vacation and was very disappointed.

It was fine. Clean rooms. Great views and access to beach. Food not so great.

Todo bién, la gente muy amable y la comida de la cena muy buena

Great spot for the family. Wonderful staff and clean rooms. I would rate this hotel as good, not great. Many places to eat, however very difficult to get reservations. On my first day there I called the reservation hot line only to be told there was no availability at any of the restaurants until Wednesday .... I arrived on Saturday??? Not good, if this is an all inclusive place and I cant get a meal. The alternative was to eat at the buffet.. Wifi was very slow. Feedback for the hotel: 8am is too early for the entertainment staff to start playing music and cheering on the microphone, especially as all of our rooms face the pool. Also, the food cleanliness was very good with one exception, you offer a help yourself ice cream freezer. This is not a good idea as I saw many children putting their hands in there scooping their own ice cream. Hands that I'm certain may not be clean. I even saw one boy put his spoon in, take a bite and then spoon another taste from the same spoon he put in his mouth. As an alternative, perhaps you can have a server with gloves on serve the ice cream for the guests? better yet, offer a soft serve machine.

Not worth it. Customer service is terrible. Needs a lot of improvement, especially staff working in buffet restorant.

The website says "ocean view room" but that may not be true when you check in. Don't believe what the website says!!! We complained to the front desk and after one day were able to change rooms. After that, we loved our room. Do Not fall into the trap of the vacation club tours. They will take your time and it is not worth it! The only reason we are recommending this hotel is due to the staff. The bartenders, waiters, waitresses and entertainment staff are the best!!!

Wonderful food and nightly entertainment. Service was outstanding. During Tropical Storm Colin, we were taken back to lobby by our waiter at the French Restaurant. We were taken underground so we never got wet. The drinks were high caliber. We are looking forward to our return.

Staff was amazing. Hotel was wonderful. I would definitely come back to Crown Paradise.

Hotel front desk had water dripping behind it. Staff at the check-in were not so friendly. All other staff seemed to be very friendly. Loved the hotel and activities. Beach was gorgeous. Food was good. Our room faced an old abandoned hotel that was an eye sore, but we weren't going to let it ruin our trip. Loved the shops in hotel. Great experience for the kids. Would not stay at this resort if not traveling with kids.

Everything was great. The staff was very friendly and helpful. The food was very good. The stall works very hard and they go out of there way to help you with what ever you need. In my line of work I deal with guest service. Everyone gives 100. The hotel is clean and very nice. I will be going back again in Nov. This time I will be spending a few more days than the last time. I had so much fun at Waynes Boots. I told a lot of my friends at work and they are looking into going also.

Came for my girlfriends birthday and must say was very happy we took a crown room as it came with some nice perks which included a fun lunch tour on the Nipetcute lagoon (which was not a ploy to sell time share). You were also able to use their lounge on the top floor of the hotel overlooking the caribbean. Thought the food was better at other resorts especially the food and snacks around the pool. For the price it was well worth it.

Boulevard Kukulcan Km 18.5 Cancun QROO

Located in Avenida Kukulkan, Crown Paradise Club Cancun All Inclusive is within a 10-minute walk of popular sights such as Delfines Beach and El Rey Ruins. This 617-room, 3.5-star hotel has 3 outdoor pools along with a full-service spa and 7 restaurants. On the beach, the hotel is also close to Maya Cancun Museum and Aquaworld.


Dining

Start your day off right with a free buffet breakfast. There are ample dining options with 7 onsite restaurants, including La Palapa, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

All of Crown Paradise Club Cancun All Inclusive's 617 rooms are air-conditioned and have an array of amenities, including free minibar items, furnished balconies or patios, and coffee makers. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free bottled water, laptop-compatible safes, and ironing boards are also standard.


Property features

Guests of Crown Paradise Club Cancun All Inclusive have access to a full-service spa, 3 outdoor pools, and an indoor pool. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive hotel include a children's pool, a health club, and a spa tub.

Room options

Club Room, Ocean View (Crown)

King 1 | Sleeps 2

Standard Room (Plus)

King 1 | Sleeps 5

Family Suite, Garden Area

King 1 | Sleeps 7

Standard Room, 1 King Bed, Ocean View

King 1 | Sleeps 2