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Crown Paradise Club Cancun All Inclusive

3.5 out of 5.0

Recent guest reviews

This hotel needs a facelift and update. The bathroom was very humid and moist which made floor slippery. The food was mediocre at best. Wasnt terrible overall but wasnt great

8 of us went for a 50th birthday party. This hotel has a lot of kids but it is so big that you can get away from them. There is a very nice adult only pool area and the buffet has an adult only area. If you do bring kids, they will be in heaven. There is a water park and 3 or more pools and water slides, etc.... The bars were very good and only the beach bar had long waits. The specialty restaurants were all very good. I had heard reviews that the food wasn't great, but I thought it was all fabulous.

Had a good experience for a family of 4. Spent 5 nights around Christmas. Enough activities to keep kids and adults entertained. Atleast 3 different pools, a kids waterpark, a larger waterslide area, game area with ping pong, pool, fussball, video games etc. Can step onto the beach within a few feet. A buffet eating place open for breakfast, lunch and dinner. A choice of 4 other restaurants for dinner. Would come back again.

Crown Paradise is a good hotel, but isn't the best for us.

My family and i go here every time. We love the beach and the pools the most. The food is delicious and the staff are amazing. Wish there was one designated smoking facility. A lot of smokers this time. Beds are a bit hard. Other than that, this place is awesome.

it’s great resort just staff was very rude and gives you looks like why are you here other from that it was great

The hotel is great, good food, but I have to say that the staff over passed our expectations, super helpfull, friendly and always eager to please. A lot of activities to do, overall the experience it was awesome.

I loved staying at crown paradise. The rooms very clean and bed very comfortable.the food at the buffet was ok but the two Resturant steak house and the Mexican food resturant ware excellent . The see food resturant was ok too. Just don't eat at the Italian one. The food was terrible. The only think I did like not they were too Strick about dress code at some of the resturant . We couldn't eat at the French resturant because our men had to wear long pants . They did not accept dressy short pants . The same at lunch time they had Japanese resturant we wanted to eat there. They didn't let us in because you had to have dress shirt no T-shirt . It's hot and humid over there it was hard to put on dress shirt or long pants.

Limpio, comida muy rica, serca ala playa, muchas actividades para los niños , hotel tienes muy buena locación, excelente atención

Great hotel, a lot of kids activities, great restaurants, great service, nice staff, good food!

The place was in a good spot and it was decent. It is family oriented and the staff are all friendly.

Great, wishbthe family water was not closed. Would come back if we have the money :)

No lo recomiendo por el personal son muy desagradable y la comida muy mala

Shower water not hot hotel is in need of alot of repairs

So when I initially booked this property I was so hesitant and thought I had made a mistake, specially because this property was more of a family resort and the images themselves weren't that great and the reviews were only a 4.0 stars. I totally thought I overspent and was going to have a lousy time. Boy was I wrong from he beggining we were welcomed with a delicious welcome drink and the staff being AMAZING is the least I could say! They are so nice and helpful and fun, it makes your vacation great when you know the staff enjoys their job! The food is average. The 7 restaurant are good 5 you need a reservation for so I recommend to plan ahead there's around 3 bars on site 3 pools and then there's a small club that closes at 2. The room was very clean and I got upgraded to a suite since it was my birthday. The bathroom was clean which is a huge pet peeve of mine so that passed, and the there was a hot tub in the room WIN. Go here! You'll love it

This is our 5th time coming to this Hotel and we just love it. It offers something for everyone. The staff go above and beyond and we love that they offer an adult section-Lounge, Pool and Restaurant. The beach is beautiful and there are always activities going on at the main pool. There are a variety of Restaurants with good food or the Buffet which always has a nice variety. There is a different show every night and the Entertainment team is great!! We enjoy the laid back atmosphere in the Adult Lounge so spend most of our time there. There are other bars/lounges to choose from along with a disco. The spa is fabulous and offers many things but we love the couples massage. It is easy to book many different excursions from the Hotel and they are very accommodating.Cannot imagine going anywhere else at this point due to the exceptional treatment we get here.

Great time good food nice rooms adult pool is great

The rooms are old our bedtub was leakin water after a shower it was water all over

Had a great time at a resort right on the ocean. The staff was very friendly and courteous.

The hotel itself is run down but there is a ton of stuff for the kids to do. To note for zip line/climbing wall, you must be 3.9feet tall with closed toed shoes. The food at all the restaurants seemed to be good quality. We didn't have any issues. The big issues we had were with our room on the first floor. They were wheeling things by our door and patio all night. The kids club was AMAZING. Our son would pop up out of bed and say it's time to go to kids club every morning. That really made a nice day for us to relax by the adults only pool or the beach. There was never an issue finding chairs anywhere we went which was a nice treat.

Boulevard Kukulcan Km 18.5 Cancun QROO

Hotel highlights

  • Walking distance to Delfines Beach and El Rey Ruins
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Avenida Kukulkan, Crown Paradise Club Cancun All Inclusive is within a 10-minute walk of popular sights such as Delfines Beach and El Rey Ruins. This 617-room, 3.5-star hotel has 3 outdoor pools along with a full-service spa and 7 restaurants. On the beach, the hotel is also close to Maya Cancun Museum and Aquaworld.


Dining

Free buffet breakfast is included with your stay. There are ample dining options with 7 onsite restaurants, including La Palapa, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

All of Crown Paradise Club Cancun All Inclusive's 617 rooms are air-conditioned and have an array of amenities, including free minibar items, furnished balconies or patios, and coffee makers. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free bottled water, laptop-compatible safes, and ironing boards are also standard.


Property features

Guests of Crown Paradise Club Cancun All Inclusive have access to a full-service spa, 3 outdoor pools, and an indoor pool. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive hotel include a children's pool, a health club, and a spa tub.

Room options

Club Room, Ocean View (Crown)

King 1 | Sleeps 2

Standard Room (Plus)

King 1 | Sleeps 5

Family Suite, Garden Area

King 1 | Sleeps 7

Standard Room, 1 King Bed, Ocean View

King 1 | Sleeps 2

Guest reviews for Crown Paradise Club Cancun All Inclusive

Everyone (31) Couples (104) Business (2) Family (121) Friends (21) Other (7)
3

beach was fantastic. the hotel a bit tired

Everyone

This hotel needs a facelift and update. The bathroom was very humid and moist which made floor slippery. The food was mediocre at best. Wasnt terrible overall but wasnt great

By , from washington DC on Feb 12, 2018

Review comment responded on Feb 12, 2018

Dear Jim, Receive our warm greeting from Cancun. Thank you for choosing us as host to your recent holidays. We are sorry if we haven't meet all your expectations, nevertheless, We do have to mention however, that Crown Paradise has been in operation for over 28 years and every year we have an annual maintenance in our installations to improve our areas, nevertheless, we appreciate your comments. We hope you give us a second opportunity to welcome you again. Yours sincerely

5

great 50th birthday party

Everyone

8 of us went for a 50th birthday party. This hotel has a lot of kids but it is so big that you can get away from them. There is a very nice adult only pool area and the buffet has an adult only area. If you do bring kids, they will be in heaven. There is a water park and 3 or more pools and water slides, etc.... The bars were very good and only the beach bar had long waits. The specialty restaurants were all very good. I had heard reviews that the food wasn't great, but I thought it was all fabulous.

By , from Minnesota on Jan 16, 2018

Review comment responded on Jan 17, 2018

Dear Shani, First and foremost, we would like to thank you very much for choosing Crown Paradise Club Cancun for a very special date. It has been an honor to read your kind comments where you highlighted our different services and facilities such as the adult and kids sections as well as the bars and specialty restaurants. Achieve or go beyond our guests expectations are our main goal. It is so comforting knows that all our effort was well worth it. By the other hand, we are very concerned about the incident mentioned, we expect you are reestablished. We hope you and your family will come back again in a near future. Yours faithfully,

4

nice hotel close to the beach in zona hotelera.

Everyone

Had a good experience for a family of 4. Spent 5 nights around Christmas. Enough activities to keep kids and adults entertained. Atleast 3 different pools, a kids waterpark, a larger waterslide area, game area with ping pong, pool, fussball, video games etc. Can step onto the beach within a few feet. A buffet eating place open for breakfast, lunch and dinner. A choice of 4 other restaurants for dinner. Would come back again.

By , from Chicago on Dec 31, 2017

Review comment responded on Jan 3, 2018

Dear M, First and foremost, we would like to thank you very much for the time invested to share your kind words about your recent stay with us. For us, it is very pleasant to read kind comments like yours about how much you enjoyed the wide variety of food offer in our Restaurants, the entertainment activities as well as the water slides, the Kids Club and all our facilities. It is so comforting knows that all our effort was well worth it. We look forward to seeing you and your family in a very near future. Yours faithfully,

4
Everyone

Crown Paradise is a good hotel, but isn't the best for us.

By , from Houston, TX on Dec 27, 2017

Review comment responded on Dec 28, 2017

Dear A Couple, Firstly, thank you for choosing Crown Paradise Club Cancun as host of your recent holidays. Thank you for sharing your comments by this medium. It is sad to read we didn't meet all your expectations, nevertheless, we hope you give us a second opportunity to welcome you again and change the perspective of your recent stay with us by making it really enjoyable. Sincerely

4

great place

Everyone

My family and i go here every time. We love the beach and the pools the most. The food is delicious and the staff are amazing. Wish there was one designated smoking facility. A lot of smokers this time. Beds are a bit hard. Other than that, this place is awesome.

By , from meridian Idaho on Dec 13, 2017

Review comment responded on Dec 14, 2017

Dear Tyler, Receive our warmest greetings from sunny Cancun. It is an honor to read comments like yours that encourage us to keep working hard in order to be better every day. Thank you for highlighting the points that made you stay memorable. We also, we would like to thank you so much for your preference and trust in us. We look forward to welcoming you very soon Yours faithfully

4
Everyone

it’s great resort just staff was very rude and gives you looks like why are you here other from that it was great

By on Nov 5, 2017

Review comment responded on Nov 7, 2017

Dear Receive warm greetings from Cancún. I would like to thank you very much for taking the time to share your comments and for choosing us as host of your recent vacations. It is an honor to know you had enjoyed your previous stay. We always try to provide the service you deserve. We are sorry for any inconveniences you had. We hope that one day you will afford us an opportunity to restore your confidence in the Crown Paradise Club Cancún Sincerely,

5

best staff ever!!

Everyone

The hotel is great, good food, but I have to say that the staff over passed our expectations, super helpfull, friendly and always eager to please. A lot of activities to do, overall the experience it was awesome.

By , from puerto rico on Sep 4, 2017

Review comment responded on Sep 6, 2017

Dear carlos:We are glad that you had a good trip overall. We would like to thank you for your review,thank you so much for sharing your experience about your holidays. And how we can surpass the expectations about service. We are overjoyed to know that you felt the charming atmosphere of our resort and feel the exceptional service provided by our Staff. Thank you for mentioning their names. ! And to know that we made you and extremely happy!! We look forward to see you every year and be part of our family!! The Crown Paradise Club Cancun staff we salute you!! Kind Regards

5

nice hotel close to the beach

Everyone

I loved staying at crown paradise. The rooms very clean and bed very comfortable.the food at the buffet was ok but the two Resturant steak house and the Mexican food resturant ware excellent . The see food resturant was ok too. Just don't eat at the Italian one. The food was terrible. The only think I did like not they were too Strick about dress code at some of the resturant . We couldn't eat at the French resturant because our men had to wear long pants . They did not accept dressy short pants . The same at lunch time they had Japanese resturant we wanted to eat there. They didn't let us in because you had to have dress shirt no T-shirt . It's hot and humid over there it was hard to put on dress shirt or long pants.

By , from san jose, california on Aug 3, 2017

Review comment responded on Aug 7, 2017

Dear Veronica: We feel very grateful for such nice comments regarding your amazing stay with us. Achieve or go beyond our guests expectations are our principal goal. It is so comforting knows that all our effort was well worth it. Thank you once again for gives us the opportunity to host your family and it will be a pleasure having at Crown Paradise Club Cancun soon. Kind Regards

5

we love it and definitely will be back!

Everyone

Great hotel, a lot of kids activities, great restaurants, great service, nice staff, good food!

By , from Orlando - FL on Jul 10, 2017

Review comment responded on Jul 12, 2017

Dear Cintia: Thank you very much for your amazing and detailed review. We are overjoyed to know that you felt the charming atmosphere of our resort and feel the exceptional service provided by our Staff. It is great that you loved our restaurants food, the pools, and the beach, all! And to know that we made you and extremely happy!! We look forward to see you every year and be part of our family!! The Crown Paradise Club Cancun staff we salute you!! Kind Regards

3

not bad

Everyone

The place was in a good spot and it was decent. It is family oriented and the staff are all friendly.

By on Jul 9, 2017

Review comment responded on Jul 10, 2017

Dear guest: Thank you for taking the time and informing us why we did not meet your expectations. We are working to enhance our guest´s experiences.We sincerely apologize if any inconveniences have occurred during your stay. For us it is very important to provide an exceptional service and an attentive attention to all our guests. We highly appreciate your feedback and Thank You for this opportunity. Sincerely,