Standard Room, Ocean View
from $308
Crown Paradise Club Cancun All Inclusive
3.5 out of 5.0
3.6
out of 5
Average Guest Review
See all 274 reviews
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Recent guest reviews
No lo recomiendo por el personal son muy desagradable y la comida muy mala
Shower water not hot hotel is in need of alot of repairs
So when I initially booked this property I was so hesitant and thought I had made a mistake, specially because this property was more of a family resort and the images themselves weren't that great and the reviews were only a 4.0 stars. I totally thought I overspent and was going to have a lousy time. Boy was I wrong from he beggining we were welcomed with a delicious welcome drink and the staff being AMAZING is the least I could say! They are so nice and helpful and fun, it makes your vacation great when you know the staff enjoys their job! The food is average. The 7 restaurant are good 5 you need a reservation for so I recommend to plan ahead there's around 3 bars on site 3 pools and then there's a small club that closes at 2. The room was very clean and I got upgraded to a suite since it was my birthday. The bathroom was clean which is a huge pet peeve of mine so that passed, and the there was a hot tub in the room WIN. Go here! You'll love it
This is our 5th time coming to this Hotel and we just love it. It offers something for everyone. The staff go above and beyond and we love that they offer an adult section-Lounge, Pool and Restaurant. The beach is beautiful and there are always activities going on at the main pool. There are a variety of Restaurants with good food or the Buffet which always has a nice variety. There is a different show every night and the Entertainment team is great!! We enjoy the laid back atmosphere in the Adult Lounge so spend most of our time there. There are other bars/lounges to choose from along with a disco. The spa is fabulous and offers many things but we love the couples massage. It is easy to book many different excursions from the Hotel and they are very accommodating.Cannot imagine going anywhere else at this point due to the exceptional treatment we get here.
Great time good food nice rooms adult pool is great
The rooms are old our bedtub was leakin water after a shower it was water all over
Had a great time at a resort right on the ocean. The staff was very friendly and courteous.
The hotel itself is run down but there is a ton of stuff for the kids to do. To note for zip line/climbing wall, you must be 3.9feet tall with closed toed shoes. The food at all the restaurants seemed to be good quality. We didn't have any issues. The big issues we had were with our room on the first floor. They were wheeling things by our door and patio all night. The kids club was AMAZING. Our son would pop up out of bed and say it's time to go to kids club every morning. That really made a nice day for us to relax by the adults only pool or the beach. There was never an issue finding chairs anywhere we went which was a nice treat.
It was a nice experience, staff was really friendly
We asked for a king bed and we received two double beds . the room was separated by a door from the next room. we can hear the guys next door snoring. Very unhappy with the room.
Staff was rude and took over 24 hrs to find us a room
Great place for family. Took our 8 year old daughter and had a great week.
Friendly staff, we got a room upgrade. A/C was not working properly, too cold even at the hottest setting. Bathroom had a few baby roaches on day one, just old hotel in general. Kids had a great time though on the pools and grounds in general. Good hotel for a "budget" vacation.
Definitely doesn't disappoint - if you can't find something to do, then you aren't trying Food choices are good with many options and not far from the bus stop into town
This was our second stay. Its a 3star resort so as long as you know that going you will be happy. Food is good not great but no issues. Buffet was average, all the restaurants were good. Lots of things at the resort to keep u busy, lots to do for the kids, they will never be board. Pools freezing, wish they heated at least one. All in all we had a good time. My one complaint is they don't know how to make a pina coladas. I have been to 20 plus resorts in Mexico and they all make pina coladas the same, here they use a pop dispenser to pour a mix of some sort and it tastes nothig like a pina colada. I always look forward to them on vacation and was very disappointed.
It was fine. Clean rooms. Great views and access to beach. Food not so great.
Todo bién, la gente muy amable y la comida de la cena muy buena
Great spot for the family. Wonderful staff and clean rooms. I would rate this hotel as good, not great. Many places to eat, however very difficult to get reservations. On my first day there I called the reservation hot line only to be told there was no availability at any of the restaurants until Wednesday .... I arrived on Saturday??? Not good, if this is an all inclusive place and I cant get a meal. The alternative was to eat at the buffet.. Wifi was very slow. Feedback for the hotel: 8am is too early for the entertainment staff to start playing music and cheering on the microphone, especially as all of our rooms face the pool. Also, the food cleanliness was very good with one exception, you offer a help yourself ice cream freezer. This is not a good idea as I saw many children putting their hands in there scooping their own ice cream. Hands that I'm certain may not be clean. I even saw one boy put his spoon in, take a bite and then spoon another taste from the same spoon he put in his mouth. As an alternative, perhaps you can have a server with gloves on serve the ice cream for the guests? better yet, offer a soft serve machine.
Not worth it. Customer service is terrible. Needs a lot of improvement, especially staff working in buffet restorant.
Hotel highlights
- Walking distance to El Rey Ruins and Delfines Beach
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
Located in Avenida Kukulkan, Crown Paradise Club Cancun All Inclusive is within a 10-minute walk of popular sights such as El Rey Ruins and Delfines Beach. This 617-room, 3.5-star hotel has 3 outdoor pools along with a full-service spa and 7 restaurants. On the beach, the hotel is also close to Maya Cancun Museum and Aquaworld.
Dining
Start your day off right with a free buffet breakfast. There are ample dining options with 7 onsite restaurants, including La Palapa, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service.
Rooms
All of Crown Paradise Club Cancun All Inclusive's 617 rooms are air-conditioned and have an array of amenities, including free minibar items, furnished balconies or patios, and coffee makers. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free bottled water, laptop-compatible safes, and ironing boards are also standard.
Property features
Guests of Crown Paradise Club Cancun All Inclusive have access to a full-service spa, 3 outdoor pools, and an indoor pool. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive hotel include a children's pool, a health club, and a spa tub.
Guest reviews for Crown Paradise Club Cancun All Inclusive
by far not a 4 star
Everyone
Shower water not hot hotel is in need of alot of repairs
great crown paradise stay!
Everyone
So when I initially booked this property I was so hesitant and thought I had made a mistake, specially because this property was more of a family resort and the images themselves weren't that great and the reviews were only a 4.0 stars. I totally thought I overspent and was going to have a lousy time. Boy was I wrong from he beggining we were welcomed with a delicious welcome drink and the staff being AMAZING is the least I could say! They are so nice and helpful and fun, it makes your vacation great when you know the staff enjoys their job! The food is average. The 7 restaurant are good 5 you need a reservation for so I recommend to plan ahead there's around 3 bars on site 3 pools and then there's a small club that closes at 2. The room was very clean and I got upgraded to a suite since it was my birthday. The bathroom was clean which is a huge pet peeve of mine so that passed, and the there was a hot tub in the room WIN. Go here! You'll love it
Review comment
General Manager responded on May 18, 2017
Dear Elia:Receiving feedback like yours motivate us to always keep improving with better service attitude, as we are committed to creating an unforgettable memories! Thanks again for your feedback, we sincerely appreciate when our guest share their thoughts with us. We hope to see you soon and welcome back again! Kind regards,
great hotel on the beach
Everyone
This is our 5th time coming to this Hotel and we just love it. It offers something for everyone. The staff go above and beyond and we love that they offer an adult section-Lounge, Pool and Restaurant. The beach is beautiful and there are always activities going on at the main pool. There are a variety of Restaurants with good food or the Buffet which always has a nice variety. There is a different show every night and the Entertainment team is great!! We enjoy the laid back atmosphere in the Adult Lounge so spend most of our time there. There are other bars/lounges to choose from along with a disco. The spa is fabulous and offers many things but we love the couples massage. It is easy to book many different excursions from the Hotel and they are very accommodating.Cannot imagine going anywhere else at this point due to the exceptional treatment we get here.
Review comment
General Manager responded on May 9, 2017
Dear Diana:Thank you so much for such a positive review! We are so happy to hear that you enjoyed your stay and appreciate you taking the time to post! We think our staff is pretty great too and appreciate you taking the time to say so as well! We are glad you were comfortable during your stay, enjoyed all the facilities and I am glad to know the team was professional yet friendly. Thank you for choosing Crown Paradise Club! to host you during your holidays and we look forward to see you soon in near future! Kind Regards,
Everyone
Great time good food nice rooms adult pool is great
Review comment
General Manager responded on May 2, 2017
Dear Guest: Thank you very much for such a nice comment, your opinion is very important, thank you also for taking your time to writing us. We hope to see you soon in near future! Kind Regards,
Everyone
The rooms are old our bedtub was leakin water after a shower it was water all over
Review comment
General Manager responded on May 3, 2017
Dear Guest: We are very sorry about the incovenience you had been through. regarding your recent stay in our hotel, about our facilities and service did not meet your expectations. About your comments the food, we are working with our new Chef reviewing the recipes and dishes to improve or change them. We will reinforced with our fellow waiters the service to each guest and continue with our personalized attention. We wish to give us the opportunity to welcome you on your next trip to Cancun,and we assure you that we will provide you the better service and received on your first visit. Also thank you very much for your feedback it help us to improve. Sincerely,
great value for the price
Everyone
Had a great time at a resort right on the ocean. The staff was very friendly and courteous.
Review comment
General Manager responded on Apr 26, 2017
Dear Wisconsin visit: Thank you so much for such a positive review! We are so happy to hear that you enjoyed your stay and appreciate you taking the time to post! We think our staff is pretty great too and appreciate you taking the time to say so as well! Kind Regards
great for kids
Families
The hotel itself is run down but there is a ton of stuff for the kids to do. To note for zip line/climbing wall, you must be 3.9feet tall with closed toed shoes. The food at all the restaurants seemed to be good quality. We didn't have any issues. The big issues we had were with our room on the first floor. They were wheeling things by our door and patio all night. The kids club was AMAZING. Our son would pop up out of bed and say it's time to go to kids club every morning. That really made a nice day for us to relax by the adults only pool or the beach. There was never an issue finding chairs anywhere we went which was a nice treat.
Review comment
General Manager responded on Apr 18, 2017
Dear guest:We feel very grateful for such nice comments regarding your amazing stay with us. Achieve or go beyond our guests expectations are our principal goal. It is so comforting knows that all our effort was well worth it. We hope to have the opportunity to be at your service once again and fulfill your expectations. Hopefully you have Cordially
nice hotel, kid friendly
Everyone
It was a nice experience, staff was really friendly
Review comment
General Manager responded on Apr 5, 2017
Dear Guest: Thank you so much for your comment, we hope to see you soon again ! Best Regards,
king bed.
Everyone
We asked for a king bed and we received two double beds . the room was separated by a door from the next room. we can hear the guys next door snoring. Very unhappy with the room.
Review comment
Gerente General responded on Mar 27, 2017
Dear Ruben:Thank you for taking your time to writing us and let us know your experience, we are regret about all the inconvenience you present, I'm apologize on behalf of Crown Paradise and everything you been through, about the room and all the issues you been present we are truly sorry, and I make sure this situation never happens again. We hope you give us a second chance . Look forward to see you soon again! Best Regards
hotel messed up our reservation and overbooked
Everyone
Staff was rude and took over 24 hrs to find us a room
Review comment
Gerente General responded on Mar 17, 2017
Dear Shennen: First of all we want to apologize for all the incovenience that you had been through.We regret your disappointment can assure you we're addressing this with our staff. We appreciate you alerting us to this issue and we hope you will give us a second chance to make it up to you. Thank you for your feedback. Kind Regards,
Dear Guest: Thank you for taking your time to writing us and let us know your experience, we are regret about all the inconvenience you present, I'm apologize on behalf of Crown Paradise and everything you been through,could you be so kind to provide me your room number that will be very helpful,and all the issues you been present we are truly sorry, and I make sure this situation never happens again. I feel very sad to read that you didn't spend the great vacations that you expected and disappointed, and couldn't have the opportunity to get approach to talk to you or let me know so we could fix the situation immediately. Receive my most sincerely apologize and we hope to give us a second chance and the opportunity to make your point of view different. Kind regards.