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Recent guest reviews

It is a very nice hotel, nice environment, nice staff, i had a beautiful and relax vacation in it.

Needs a lot of improvement is a old hotel that have not been update it the beds are so uncomfortable the AC doesn’t cool down. I don’t recommend it

Great staff. Food was basic. This is a family resort. If you’re young or single, I don’t recommend it. The gym is old and very limited equipment. There really is no beach area as the hotel backs right to it and the waters are rough.

Solid 3 stars. Staff is wonderful(except for concierge was rude). Must book all your meals on your first day. You may have a chance of getting in just ask the restaurant but have your reservation on backup in case. Food is descent. Overall will not go back but it’s not the worse.

Great resort. The only thing I didn't like were their plans and flow for their buffet. It often had long lines, just waiting to check in and be shown to a table. Not sure what value that provided, and gave frustration.

The buffet sucks no variety Wayne boots was good and the seafood restaurant

Great experience. The property is aged however it is well maintained. The staff was very friendly and helpful. The food selections were delicious

Accommodating staff. Good service. Great location. A little outdated for a 5 star hotel.

Had a good time, the kids had a blast at the water park. Service was great. The hotel has some fixing to do, but everything else was great for the price we paid.

The staff was awesome. Emilio was so nice and helped us out. They helped us get our Covid test and helped us with everything the hotel was nice and clean amazing experience for a good price.

The staff was great! I felt very comfortable staying here.

Awesome view Great pool area service Good Performance

Location was great. Weather was great. Facilities were great...although the structure looked a little worn in some areas. Staff was great.

Boulevard Kukulcan Km 18.5 Cancun QROO

Hotel highlights

  • Walking distance to Delfines Beach and El Rey Ruins
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Located in Zona Hotelera, Crown Paradise Club Cancun All Inclusive is within a 5-minute walk of Delfines Beach and within 15 minutes of other popular attractions like El Rey Ruins. This 617-room, 3.5-star property welcomes guests with 3 outdoor pools, 7 restaurants, and an indoor pool.


Dining

Relish the barbecue at Waynees Boots, one of 7 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

All of Crown Paradise Club Cancun All Inclusive's 617 air-conditioned rooms provide free minibar items, furnished balconies or patios, and coffee makers. Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, laptop-compatible safes, and ironing boards.


Property features

Crown Paradise Club Cancun All Inclusive features 3 outdoor pools, an indoor pool, and a children's pool. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a fitness center, a spa tub, and a sauna.

Room options

Standard Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Family Suite Paradise

1 King Bed, 1 Double Bed and 1 Large Twin Bunk Bed | Sleeps 7

Standard Room, 2 Double Beds, Ocean View

2 Double Beds | Sleeps 4

Family Suite Crown

1 King Bed and 1 Twin Bunk Bed | Sleeps 5

Guest reviews for Crown Paradise Club Cancun All Inclusive

Everyone (80) Couples (17) Family (45)
5
Family with small children

It is a very nice hotel, nice environment, nice staff, i had a beautiful and relax vacation in it.

By on May 20, 2021

Review comment responded on May 25, 2021

Dear guest, receive our warmest greetings from Crown Paradise Club Cancun. It is an honor to read your five stars review after your following time here with us, and we thank you for the time invested to share your experience with other travelers. We look forward to welcoming you in a very near future to your second home. Sincerely,

5
Everyone

By on May 16, 2021

3
Family

Needs a lot of improvement is a old hotel that have not been update it the beds are so uncomfortable the AC doesn’t cool down. I don’t recommend it

By on May 5, 2021

Review comment responded on May 12, 2021

Dear guest, First and foremost, receive our warmest greetings from Cancun. We appreciate you taking your time to make us aware of your recent experience, your feedback is certainly highly valued, and we are terribly sorry to hear we have not met your expectations. Please be assured that we care about your feedback, and we will be sharing your comments with the team for improvement. All hope to have a new opportunity to welcome you back on a future occasion so that we may endeavor to restore your confidence in us. Sincerely,

3
Everyone

Great staff. Food was basic. This is a family resort. If you’re young or single, I don’t recommend it. The gym is old and very limited equipment. There really is no beach area as the hotel backs right to it and the waters are rough.

By on May 5, 2021

Review comment responded on May 12, 2021

Dear guest, many thanks for the minutes taken to leave your valuable review of your recent visit to Crown Paradise Club Cancun. All hope you have enjoyed all our services and facilities. It will be a pleasure to welcome you back soon. Sincerely,

4
Everyone

By on May 4, 2021

Review comment responded on May 25, 2021

Dear guest, we appreciate your visit to Crown Paradise Club Cancun. It will be a pleasure to welcome you back soon. Sincerely,

4
Everyone

By on May 4, 2021

Review comment responded on May 25, 2021

Dear guest, we appreciate your visit to Crown Paradise Club Cancun. It will be a pleasure to welcome you back soon. Sincerely,

4
Partner Couples

Solid 3 stars. Staff is wonderful(except for concierge was rude). Must book all your meals on your first day. You may have a chance of getting in just ask the restaurant but have your reservation on backup in case. Food is descent. Overall will not go back but it’s not the worse.

By on Apr 25, 2021

Review comment responded on Apr 30, 2021

Dear guest, First of all, receive our warmest greetings from Cancun. We are terribly sorry to read that we did not meet your expectations while you were here at Crown Paradise Club this time, nevertheless, we have taken notes and rest assured we will work hard towards improving on the areas which you mentioned. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. If you ever had a change of heart we all would be delighted to welcome you back again. Sincerely,

5
Family Partner Couples

Great resort. The only thing I didn't like were their plans and flow for their buffet. It often had long lines, just waiting to check in and be shown to a table. Not sure what value that provided, and gave frustration.

By on Apr 22, 2021

Review comment responded on Apr 23, 2021

Dear guest, First and foremost, receive our warmest greetings from Cancun. We appreciate you taking your time to make us aware of your recent experience, your feedback is certainly highly valued, and we are terribly sorry to hear we have not met your expectations. Please be assured that we care about your feedback, and we will be sharing your comments with the team for improvement. We all look forward to welcoming you in a very near future. Sincerely,

3
Everyone

The buffet sucks no variety Wayne boots was good and the seafood restaurant

By on Apr 19, 2021

Review comment responded on Apr 23, 2021

Dear guest, First and foremost, receive our warmest greetings from Cancun. We appreciate you taking your time to make us aware of your recent experience, your feedback is certainly highly valued, and we are terribly sorry to hear we have not met your expectations. Please be assured that we care about your feedback, and we will be sharing your comments with the team for improvement. All hope to have a new opportunity to welcome you back on a future occasion so that we may endeavor to restore your confidence in us. Sincerely,

4
Family

Great experience. The property is aged however it is well maintained. The staff was very friendly and helpful. The food selections were delicious

By on Apr 13, 2021

Review comment responded on Apr 16, 2021

Dear guest, receive our warmest greetings from Crown Paradise Club Cancun. It is an honor to read your five stars review after your following time here with us, and we thank you for the time invested to share your experience with other travelers. We look forward to welcoming you in a very near future to your second home. Sincerely,

Crown Paradise Club Cancun All Inclusive

Boulevard Kukulcan Km 18.5, Cancun, QROO 77500
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