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Recent guest reviews

If you are looking for a below average place, this is for you. Property and the rooms are very run down. Food at the main restaurant is just ok. It is very stressful to make a reservation to any of the restaurants. After 2 days trying and many many attempts first thing in the morning, we were finally able to make a reservation to one of the restaurants for 9:30 PM ( all time slots were booked within the first few minutes) and the food turned out to be a total disappointment. Pool area was fun but very crowded. Overall, I wish we stayed in a different resort. :-((

Checking took so long

I would like to see tables in the restaurant cleaned with disinfectant. Also I didn’t like to have utensils placed directly on the table. Also beaches are not cleaned from seaweed at all.

Great staff

We never succeeded in getting anyone on the phone to help with questions / get service, etc. This made things a little more difficult because you had to physically go to the front desk. Other than that the place was good and we certainly enjoyed our stay.

I loved the service the workers provided us. From the bell boy Jesus, waiters Alex by the pool, Alexis at the buffet, Roman at La Piazza to the housekeeper Maria. T he wy work so hard and always smiling and willing to help. Thank you all for an awesome vacation.

Everything was great,specially stuff who works there.Rooms maybe needs update.Good place for kids

Great! We will be back!

The staff is the best. Food not bad. I wish they have karaoke

Great place to stay.

Great family place

Seafood restaurant was really good.

Satisfied

Everything is good....however buffet food is not that good....a bit inconvience to book dinner for dinner.

Wasn’t the best but it was right on the beach and the pools were gorgeous.

Dirty filthy hotel ,dirty rooms ,ans small rooms ,low quantity food ,very bad food, not enough restaurants ,u have to get up at 8am to reserve a restaurant for the day ,and all of the days there was nothing available, so we had to go eat elsewhere. Would not recommend anyone to book at this hotel

Boulevard Kukulcan Km 18.5 Cancun QROO

Hotel highlights

  • Walking distance to Delfines Beach and El Rey Ruins
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Located in Zona Hotelera, Crown Paradise Club Cancun All Inclusive is within a 5-minute walk of Delfines Beach and within 15 minutes of other popular attractions like El Rey Ruins. This 617-room, 3.5-star property welcomes guests with 3 outdoor pools, 7 restaurants, and an indoor pool.


Dining

Relish the barbecue at Waynees Boots, one of 7 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.


Rooms

LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Free minibar items, furnished balconies or patios, and coffee makers are other standard amenities.


Property features

Crown Paradise Club Cancun All Inclusive features 3 outdoor pools, an indoor pool, and a children's pool. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.

Room options

Standard Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Family Suite Paradise

1 King Bed, 1 Double Bed and 1 Large Twin Bunk Bed | Sleeps 7

Standard Room, 2 Double Beds, Ocean View

2 Double Beds | Sleeps 4

Family Suite Crown

1 King Bed and 1 Twin Bunk Bed | Sleeps 5

Guest reviews for Crown Paradise Club Cancun All Inclusive

Everyone (43) Couples (26) Family (65)
2
Family

If you are looking for a below average place, this is for you. Property and the rooms are very run down. Food at the main restaurant is just ok. It is very stressful to make a reservation to any of the restaurants. After 2 days trying and many many attempts first thing in the morning, we were finally able to make a reservation to one of the restaurants for 9:30 PM ( all time slots were booked within the first few minutes) and the food turned out to be a total disappointment. Pool area was fun but very crowded. Overall, I wish we stayed in a different resort. :-((

By on Jul 3, 2022

Review comment responded on Jul 5, 2022

Dear kayvan: receive our warmest greetings from Crown Paradise Club Cancun. It is an honor to read your review after your following time here with us. We are very sorry that we were not able to meet your expectations; We would have liked to have an approach during your stay to review all possible options and ensure that your vacation was memorable. We hope to have a new opportunity to welcome you, and we assure you a better and more memorable experience. Kind regards

5
Family with small children

Checking took so long

By on Jun 30, 2022

Review comment responded on Jul 5, 2022

Dear Williams Antonio Cedeño :receive our warmest greetings from Crown Paradise Club Cancun. It is an honor to read your review after your following time here with us, and we thank you for the time invested to share your experience with other travelers. On the other hand, we appreciate for mentioning the points you consider need improvement, which help us to enhance our services. We look forward to welcoming you in a very near future to your second home. Sincerely,

4
Family with small children

I would like to see tables in the restaurant cleaned with disinfectant. Also I didn’t like to have utensils placed directly on the table. Also beaches are not cleaned from seaweed at all.

By on Jun 26, 2022

Review comment responded on Jul 5, 2022

Dear Katarzyna en: Thank you very much for choosing us to enjoy your holiday. We are very sorry that your recent stay was not memorable in some aspects. Your comments are helping us to know several points that are being managed with the leaders of each department and make strategies that provide us with greater viability in the service to our guest. We hope to have a new opportunity and enjoy a better experience. Kind regards.

4
Partner Couples

Great staff

By on May 17, 2022

3
Family

We never succeeded in getting anyone on the phone to help with questions / get service, etc. This made things a little more difficult because you had to physically go to the front desk. Other than that the place was good and we certainly enjoyed our stay.

By on Apr 30, 2022

5
Family

I loved the service the workers provided us. From the bell boy Jesus, waiters Alex by the pool, Alexis at the buffet, Roman at La Piazza to the housekeeper Maria. T he wy work so hard and always smiling and willing to help. Thank you all for an awesome vacation.

By on Apr 28, 2022

4
Family

Everything was great,specially stuff who works there.Rooms maybe needs update.Good place for kids

By on Apr 28, 2022

4
Family Family with small children

Great! We will be back!

By on Apr 25, 2022

4
Family

The staff is the best. Food not bad. I wish they have karaoke

By on Apr 23, 2022

5
Partner Couples

Great place to stay.

By on Apr 19, 2022

Review comment responded on May 4, 2022

Dear JERZY, thank you very much for your kind opinion. We are very happy that your stay has been memorable. We hope you will visit your second home again very soon and enjoy a new, memorable experience. Kind regards.

Crown Paradise Club Cancun All Inclusive

Boulevard Kukulcan Km 18.5, Cancun, QROO 77500
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