The room had a sewer smell
There was construction going on the very first night we got there we got woken up to the construction noise going on in the roof we literally got placed in the room right under that floor. Couldn’t even get some good rest. It was just too noisy.
We enjoyed our stay at Beachscape. Nice, lowkey, quiet hotel with beautiful and well-kept grounds. We appreciate that it was quiet and we got a great night sleep every night. It was about an 11 minute walk to the party area in the Hotel Zone. perfect location for a quiet escape but close enough for access to the party area. I would highly recommend staying here and I will stay again. Not anything fancy but perfect for what we needed. Also, the beach is not busy so it was always easy to get a spot under the tiki hut at the beach or lounge by the pool.
Good location. Bus stop. Great food. GoMart and Pharmacy across the street. walk to the ferry terminal (~.6 miles). All the staff were incredible.
The room was cleaned daily. Staff was available in front office to help get taxi. Personally liked the location. I loved the beach access which even has an area to play beach volleyball. The staff from the beach bar/restaurant were friendly.
The place is wonderful, just the restaurante had some problems with the organization with the time that they can give the food. We always had the problem to wait for our order of food about 25 or 35 minutes. But everything else was really good.
I was a great place to stay, walking distance to downtown hotel zone. I will consider this place again.
My family and I extended our stay in the Cancún area after experiencing the seaweed infested ocean in playa de Carmen. The beach at this resort is truly beautiful and clear of seaweed. We were impressed by how friendly the staff was especially the GM he was very helpful and welcoming. We can’t wait to go back to this resort in paradise!
Beachscape Kin Ha is a rare oasis of peace and tranquility on Cancun's massively overbuilt and often noisy coast. With five "low rise" buildings that house lovely rooms, there are garden spaces and a gracious pool tucked in among two restaurants. The beach itself is pristine with soft white sand and turquoise waters. A diligent and friendly staff keep good security, excellent service and a clean environment. Food was carefully prepared and the fresh fish especially good. We already look forward to returning.
Wonderful hotel. The staff are very friendly and helpful. The biggest disadvantage is the breakfast service. We took only breakfast and it was a terrible experience. The waiters are very arrogant, especially the woman who works there. When I asked for a cappuccino, she answered me No. in a categorical tone. that my breakfast includes American coffee and scrambled eggs. Although there is a service for everyone included. And those who paid for extra lunch and dinner received a different breakfast. I cannot understand if we paid for breakfast and not for lunch and dinner. We should get the same breakfast as the rest. It turns out not. And so that we would not have an omelet and coffee every day, we immediately took off these bracelets and did not go there again so as not to spoil our rest. I have not seen this anywhere else. This was the only thing that was a very unpleasant moment of our stay.
We love this hotel, it is in a great location and very quiet. We love the apartment amenities.
Great customer service and beautiful beach area - love it
I upgraded to a suite and the staff upgraded me again to an ocean front suite. The hotel is clean and well kept. Umberto allowed me to check out and hour later, which was a huge help. Esther helped me with the initial reservation and suite upgrade. She patiently answered all of my questions. Victor helped me carry my luggage to the car. The staff is friendly and amazing. The beach is awesome and there are enough beach chairs for everyone. I have been to beachscape five times and will keep going back. There is also a spa and gym on premises. The location is excellent and near the busses which are easy to take on the tourist strip.
Great place to stay, safe good security and staff was excellent. Staff always ensuring that all areas are clean. Will definitely be back for round two!
Management “Oscar” was absolutely horrible... treated me horribly after there mistake of overbooking!
I booked this facility more than two months ago. When I got there on time, the hotel told me that they are overbooked and there is no room for me. The receptionist was cold showing no sympathy for my dismay after a long trip coming from New York, and then finding I have no room. At a late night, they sent me to a new hotel.
I loved the beach and the restaurant on site. The staff was always smiling and cleaning it was great. Heard several people make postive comments about the staff while we were there. The only draw back was the location to the main part of the hotel zone. We made it work though and had a great time. Highly recommend this hotel small and more cozy great for families.
Located in Zona Hotelera, Beachscape Kin ha Villas & Suites is within a 10-minute stroll of sights such as West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Plaza Caracol Mall. This 139-room, 3.5-star aparthotel has a private beach along with an outdoor pool and free in-room WiFi.
Enjoy dining at Albufera, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 7 AM to noon.
Each apartment has an array of amenities, including a balcony or patio, a minibar, and a coffee maker. Guests can expect to find free WiFi and a 32-inch LCD TV with cable channels. Beds sport Egyptian cotton sheets and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a safe, a phone, and an ironing board.
At Beachscape Kin ha Villas & Suites, guests enjoy a private beach, an outdoor pool, and a children's pool. You can put free valet parking to good use if you drive. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and securing valuables. Other amenities at this beach aparthotel include a gym, free WiFi in public areas, and a business center.
The room had a sewer smell
There was construction going on the very first night we got there we got woken up to the construction noise going on in the roof we literally got placed in the room right under that floor. Couldn’t even get some good rest. It was just too noisy.
Dear guest.We thank you for staying at Beachscape.We apologize for the service failures. Your observations have been passed on to our managers for their consideration.
We enjoyed our stay at Beachscape. Nice, lowkey, quiet hotel with beautiful and well-kept grounds. We appreciate that it was quiet and we got a great night sleep every night. It was about an 11 minute walk to the party area in the Hotel Zone. perfect location for a quiet escape but close enough for access to the party area. I would highly recommend staying here and I will stay again. Not anything fancy but perfect for what we needed. Also, the beach is not busy so it was always easy to get a spot under the tiki hut at the beach or lounge by the pool.
Good location. Bus stop. Great food. GoMart and Pharmacy across the street. walk to the ferry terminal (~.6 miles). All the staff were incredible.
"Apreciable Huésped, Nos gustaría agradecerle por darnos la oportunidad de recibirlo durante su reciente estadía en Cancún y especialmente por tomarse el tiempo en compartirnos su experiencia. Nos complace descubrir que nuestros servicios e instalaciones han superado sus expectativas y que recibió la calidad de servicios y atenciones que se merece. Confiamos en que nos dará el placer de servirle nuevamente muy pronto. Saludos,"
The room was cleaned daily. Staff was available in front office to help get taxi. Personally liked the location. I loved the beach access which even has an area to play beach volleyball. The staff from the beach bar/restaurant were friendly.
The place is wonderful, just the restaurante had some problems with the organization with the time that they can give the food. We always had the problem to wait for our order of food about 25 or 35 minutes. But everything else was really good.
Thank you for the feedback, we hope to receive you again and be part of your vacations, see you later!
I was a great place to stay, walking distance to downtown hotel zone. I will consider this place again.
Thank you for consider us, we hope to see you again!
My family and I extended our stay in the Cancún area after experiencing the seaweed infested ocean in playa de Carmen. The beach at this resort is truly beautiful and clear of seaweed. We were impressed by how friendly the staff was especially the GM he was very helpful and welcoming. We can’t wait to go back to this resort in paradise!
Thank you for your comments. I hope we can welcoming you soon
Beachscape Kin Ha is a rare oasis of peace and tranquility on Cancun's massively overbuilt and often noisy coast. With five "low rise" buildings that house lovely rooms, there are garden spaces and a gracious pool tucked in among two restaurants. The beach itself is pristine with soft white sand and turquoise waters. A diligent and friendly staff keep good security, excellent service and a clean environment. Food was carefully prepared and the fresh fish especially good. We already look forward to returning.
Thank you for your comments. We hope to welcoming you soon at Beachscape!
Thank you for your comments. Your observations have been passed on to our managers for their consideration. Regards...