Beachscape Kin ha Villas & Suites

Management “Oscar” was absolutely horrible... treated me horribly after there mistake of overbooking!

I booked this facility more than two months ago. When I got there on time, the hotel told me that they are overbooked and there is no room for me. The receptionist was cold showing no sympathy for my dismay after a long trip coming from New York, and then finding I have no room. At a late night, they sent me to a new hotel.

I loved the beach and the restaurant on site. The staff was always smiling and cleaning it was great. Heard several people make postive comments about the staff while we were there. The only draw back was the location to the main part of the hotel zone. We made it work though and had a great time. Highly recommend this hotel small and more cozy great for families.

Nice hotel Wanderfull beach A lot of room to improve breakfast Nice beach restaurant

The beach was wonderful, very clean. Staff was very helpful and friendly. Our rooms were very clean. We had a situation with the dampness in our room and the Manager came up right away with a Maintenance Tech and brought a de-humidifier and that took care of the problem. The beach restaurant had great food and it was very reasonable. The front desk staff was very friendly and helped us with our shuttle when it didn't show up. Great, friendly staff who actually care about the customers.

Excellent location. Beautiful beach. Great room choices. I asked about a later checkout and they charge $15 extra per hour. Otherwise staff was really nice. Hotel had security guards.

This is the most beautiful beach in Cancun. Staff helpful and courteous. Some of the amenities in the rooms need updating.

The hotel room #2208 was outdated. The bed was hard, no outlets near the bed. No water pressure; I had to wash my long hair at the showers by the pool. The air wasn't working properly; it was hot. The outlet near the bathroom sink wasn't working; had to do my hair near the TV (the only outlets working).

The first night one of the bathroom was leaking from the ceiling that happen over night, the all floor was cover of water. Then we get move to another room which couple days later was leaking again 😕. Moreover the beach was cover in seaweed,they try to clean it but it didn't happen soon so we have to walk to next door hotels to enjoy the ocean, We feel like the give us the worst rooms because we booked as a packet all inclusive, I also though meals was included in the rooms since I booked the way but they told me it didn't appear the way, We enjoy our vacation,I just don't know if We'll be back at this place.Most of the employees was very nice and helpful.

Very beautiful hotel with nice beach and swimming pool. We just rent a room not all inclusive. We went out a lot. The room was clean and neat. The bus stop just in front of the hotel. It's very easy to move around with city buses with very low cost.

i really enjoyed the place , very flowing and relaxing.. not super congested, great for a relaxing stay, close walk to the shops and clubs..

walking distance of supermarkets, bars, shops. Perfect location and place for those who doesnt want to stay in a all inclusive hotels.

It is just nice beach and not good restaurants at the hotel !! People are not very friendly and waiting for services.

Firstly, this hotel is located close to a nice white sand beach, walking distance to shopping areas, bars, restaurants etc. The staffs at the hotel were friendly and helpful, most of them speak mainly Spanish. I wish there were more staffs who speak English. We were fortunate to get an early check in, Yayy! The breakfast and lunch at the hotel restaurants were yummy and the food for dinner was just okay. We spent three days by the pool and beach area, Pedro served us at the beach, he is great. Omg, Alexendenjo served us one day by the pool and one day by the beach, he is such a willing, helpful, friendly and cares alot about his guests. He is a fantastic waiter, he speaks both English & Spanish, he was willing to get us everything we wanted: drinks, coconut water, food, snacks. Alexandrajo is an incredible person. He made our stay at the hotel extra special. Our room was beautiful! The only problem we had was, there was constructions going on next to our villa so it was noisy three mornings, we couldn't sleep in later than 8:30 am for three days but we enjoyed our one week vacation at The Beachscape!

Here is what we were disappointed in: No ice machines or vending machines for the guests - can only get ice at the bar which doesn't open until noon/no refrigerator in the room/no free coffee in the room - have to buy packs of coffee at the front desk each day/no complimentary continental breakfast/there was a yippy yappy dog in the room near ours/construction noise/cars constantly honking in the street all day and all night/toilet ran on after flushing/coffee maker plug-in doesn't work. Had to hold the plug in the socket to brew coffee/Hurricane Nate hit while we were there and friends called the hotel to check our welfare. We never got the message. We ordered the surf and turf at the bar but that was no ribeye steak we got with our shrimp. I'm not sure what kind of animal it was but it wasn't a piece of cow! So basically, the general comforts that we expect from the cheapest hotels in the USA were not present at Beachscape Kin ha. I would not recommend this hotel to anyone I know.

Clean, best beach, hotel staff rude ,no elevators and I had a,4th floor villa, bell hop helps you up with luggage but your on your own when it's time to check out, also my key card mysteriously deactivated daily so that lead to multiple trips of walking up and down the stairs to the front desk....

Good 4 Star Hotel..everything is clean and well maintained. Although there are no Hotel Activities, Staff, Music, etc... like other nearby 5 star hotels. The ambiance here is OK for families and quiet time. Nothing outstanding about Kin Ha as we expected, but to be fair, your paying for 4 Star when you book here.

Horrible they charge 100 just for a friend who came to visit me but other than that was pecfet perfect view