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Recent guest reviews

Great customer service and beautiful beach area - love it

I upgraded to a suite and the staff upgraded me again to an ocean front suite. The hotel is clean and well kept. Umberto allowed me to check out and hour later, which was a huge help. Esther helped me with the initial reservation and suite upgrade. She patiently answered all of my questions. Victor helped me carry my luggage to the car. The staff is friendly and amazing. The beach is awesome and there are enough beach chairs for everyone. I have been to beachscape five times and will keep going back. There is also a spa and gym on premises. The location is excellent and near the busses which are easy to take on the tourist strip.

Great place to stay, safe good security and staff was excellent. Staff always ensuring that all areas are clean. Will definitely be back for round two!

Management “Oscar” was absolutely horrible... treated me horribly after there mistake of overbooking!

I booked this facility more than two months ago. When I got there on time, the hotel told me that they are overbooked and there is no room for me. The receptionist was cold showing no sympathy for my dismay after a long trip coming from New York, and then finding I have no room. At a late night, they sent me to a new hotel.

I loved the beach and the restaurant on site. The staff was always smiling and cleaning it was great. Heard several people make postive comments about the staff while we were there. The only draw back was the location to the main part of the hotel zone. We made it work though and had a great time. Highly recommend this hotel small and more cozy great for families.

Nice hotel Wanderfull beach A lot of room to improve breakfast Nice beach restaurant

The beach was wonderful, very clean. Staff was very helpful and friendly. Our rooms were very clean. We had a situation with the dampness in our room and the Manager came up right away with a Maintenance Tech and brought a de-humidifier and that took care of the problem. The beach restaurant had great food and it was very reasonable. The front desk staff was very friendly and helped us with our shuttle when it didn't show up. Great, friendly staff who actually care about the customers.

Excellent location. Beautiful beach. Great room choices. I asked about a later checkout and they charge $15 extra per hour. Otherwise staff was really nice. Hotel had security guards.

This is the most beautiful beach in Cancun. Staff helpful and courteous. Some of the amenities in the rooms need updating.

The hotel room #2208 was outdated. The bed was hard, no outlets near the bed. No water pressure; I had to wash my long hair at the showers by the pool. The air wasn't working properly; it was hot. The outlet near the bathroom sink wasn't working; had to do my hair near the TV (the only outlets working).

The first night one of the bathroom was leaking from the ceiling that happen over night, the all floor was cover of water. Then we get move to another room which couple days later was leaking again 😕. Moreover the beach was cover in seaweed,they try to clean it but it didn't happen soon so we have to walk to next door hotels to enjoy the ocean, We feel like the give us the worst rooms because we booked as a packet all inclusive, I also though meals was included in the rooms since I booked the way but they told me it didn't appear the way, We enjoy our vacation,I just don't know if We'll be back at this place.Most of the employees was very nice and helpful.

Very beautiful hotel with nice beach and swimming pool. We just rent a room not all inclusive. We went out a lot. The room was clean and neat. The bus stop just in front of the hotel. It's very easy to move around with city buses with very low cost.

i really enjoyed the place , very flowing and relaxing.. not super congested, great for a relaxing stay, close walk to the shops and clubs..

walking distance of supermarkets, bars, shops. Perfect location and place for those who doesnt want to stay in a all inclusive hotels.

It is just nice beach and not good restaurants at the hotel !! People are not very friendly and waiting for services.

Firstly, this hotel is located close to a nice white sand beach, walking distance to shopping areas, bars, restaurants etc. The staffs at the hotel were friendly and helpful, most of them speak mainly Spanish. I wish there were more staffs who speak English. We were fortunate to get an early check in, Yayy! The breakfast and lunch at the hotel restaurants were yummy and the food for dinner was just okay. We spent three days by the pool and beach area, Pedro served us at the beach, he is great. Omg, Alexendenjo served us one day by the pool and one day by the beach, he is such a willing, helpful, friendly and cares alot about his guests. He is a fantastic waiter, he speaks both English & Spanish, he was willing to get us everything we wanted: drinks, coconut water, food, snacks. Alexandrajo is an incredible person. He made our stay at the hotel extra special. Our room was beautiful! The only problem we had was, there was constructions going on next to our villa so it was noisy three mornings, we couldn't sleep in later than 8:30 am for three days but we enjoyed our one week vacation at The Beachscape!

Blvd. Kukulcan Km 8.5 Cancun QROO

Hotel highlights

  • Walking distance to Cancun Convention Center and Forum Beach
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Beachscape Kin ha Villas & Suites places you in Zona Hotelera, within a leisurely stroll of popular sights such as Cancun Convention Center and Forum Beach. This 139-room, 3.5-star resort has a private beach along with an outdoor pool and free in-room WiFi.


Dining

Enjoy dining at Albufera, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 7 AM to noon.


Rooms

The 139 rooms have an array of amenities, including balconies or patios, minibars, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards.


Property features

At Beachscape Kin ha Villas & Suites, guests enjoy a private beach, an outdoor pool, and a children's pool. You can put free valet parking to good use if you drive. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a health club, free WiFi in public areas, and conference space.

Room options

Standard Room, 2 Double beds

2 Double Beds | Sleeps 4

Suite, 1 Bedroom, Kitchen

1 King Bed | Sleeps 4

Villa, 2 Bedrooms, Kitchen

1 King Bed, 2 Queen Beds and 1 Twin Murphy Bed | Sleeps 8

Villa, 3 Bedrooms, Kitchen

1 King Bed | 6 Twin Beds | Sleeps 10

Guest reviews for Beachscape Kin ha Villas & Suites

Everyone (25) Couples (3) Family (9)
5
Everyone

Great customer service and beautiful beach area - love it

By on Sep 25, 2020

Review comment responded on Sep 29, 2020

Thank you very much for your comments. We hope to see you soon again in our property. Feel free to contact us anytime!

5
Family

I upgraded to a suite and the staff upgraded me again to an ocean front suite. The hotel is clean and well kept. Umberto allowed me to check out and hour later, which was a huge help. Esther helped me with the initial reservation and suite upgrade. She patiently answered all of my questions. Victor helped me carry my luggage to the car. The staff is friendly and amazing. The beach is awesome and there are enough beach chairs for everyone. I have been to beachscape five times and will keep going back. There is also a spa and gym on premises. The location is excellent and near the busses which are easy to take on the tourist strip.

By on Feb 27, 2020

Review comment responded on Feb 28, 2020

Dear Guest We greatly appreciate your nice and detailed review of your fifth visit to Beachscape Kin Ha Villas & Suites. Thank you for giving a special mention to Humberto and Victor from the Front desk as well as Esther from reservations department. They will feel inspired to keep up their excellent service after reading their names in this friendly comment of yours. We would be honored to welcome you again for the sixth time, hopefully very soon.

4
Everyone

By on Feb 14, 2020

Review comment responded on Feb 21, 2020

Dear Guest Thank you for rating our hotel Beachscape Kin Ha Villas & Suites.

2
Everyone

By on Oct 24, 2019

Review comment responded on Oct 25, 2019

Dear Guest Thank you for your rating. It would be also great to know your opinion about your vacation at Beachscape Kin Ha Villas & Suites.

5
Family

Great place to stay, safe good security and staff was excellent. Staff always ensuring that all areas are clean. Will definitely be back for round two!

By on Jul 31, 2019

Review comment responded on Jul 31, 2019

Dear Guest It is an honor for us to read your friendly review of Beachscape Kin Ha Villas & Suites. We are glad to know that you especially enjoyed our safe environment and the staff's attention as well. We look forward to your next visit, hopefully very soon.

1
Family

Management “Oscar” was absolutely horrible... treated me horribly after there mistake of overbooking!

By on Apr 25, 2019

Review comment responded on May 7, 2019

Dear Guest Thank you for expressing sincerely your opinion about our service at Beachscape Kin Ha Villas & Suites. Please accept our sincere apologies for not being able to cover your stay in our hotel. We will definitely take your opinion as an essential element to maintain a constant improvement in our property. We would be honored to have a second opportunity to offer you a memorable vacation. Sincerely,

1
Family

I booked this facility more than two months ago. When I got there on time, the hotel told me that they are overbooked and there is no room for me. The receptionist was cold showing no sympathy for my dismay after a long trip coming from New York, and then finding I have no room. At a late night, they sent me to a new hotel.

By on Apr 24, 2019

Review comment responded on May 7, 2019

Dear Guest Ting We would like to express our sincere apologies for not being able to cover your stay at Beachscape. Overbooking is an isolated situation and it's not very likely to happen. Nevertheless, when it does happen we understand that it negatively affects our level of service and our guest satisfaction. We truly regrest not being able to host you during this vacation but would love to have another opportunity to do so in the near future. Best regards,

5
Family

I loved the beach and the restaurant on site. The staff was always smiling and cleaning it was great. Heard several people make postive comments about the staff while we were there. The only draw back was the location to the main part of the hotel zone. We made it work though and had a great time. Highly recommend this hotel small and more cozy great for families.

By , from southern utah on Apr 17, 2019

Review comment responded on Apr 17, 2019

Dear Jennifer We would like to thank you for sharing a sincere review of Beachscape Kin Ha Villas & Suites. It is nice to know that you particularly enjoyed the restaurant, our beach and the staff's attention as well. It is an honor to know that you highly recommend our hotel for families. We look forward to welcome you again soon.

3
Partner Couples Friends

Nice hotel Wanderfull beach A lot of room to improve breakfast Nice beach restaurant

By on Apr 12, 2019

Review comment responded on Apr 12, 2019

Dear Guest It is a privilege to read your brief and nice review of your recent stay at Beachscape Kin Ha Villas & Suites. We are pleased to know that our beach and Restaurant were exactly what you expected. We will take into account your observation about breakfast menu. This will help us maintain a constant improvement in our hotel. We look forward to welcome you again in the near future.

5
Family with small children

The beach was wonderful, very clean. Staff was very helpful and friendly. Our rooms were very clean. We had a situation with the dampness in our room and the Manager came up right away with a Maintenance Tech and brought a de-humidifier and that took care of the problem. The beach restaurant had great food and it was very reasonable. The front desk staff was very friendly and helped us with our shuttle when it didn't show up. Great, friendly staff who actually care about the customers.

By on Apr 2, 2019

Review comment responded on Apr 2, 2019

Dear guest We greatly appreciate your nice and detailed review of your experience in Beachscape Kin Ha Villas & Suites. We are pleased to know that you especially liked our beach, the restaurant and our staff's attention. We would be honored to welcome you again in the near future.

Beachscape Kin ha Villas & Suites

Blvd. Kukulcan Km 8.5, Cancun, QROO 77500
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