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Hotel Hacienda de Castilla

3.0 star property

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Photo gallery for Hotel Hacienda de Castilla

Outdoor pool, sun loungers
1 bedroom, down comforters, desk, blackout drapes
Reception
Standard Room, 2 Double Beds | 1 bedroom, down comforters, desk, blackout drapes
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524
  • Place, Séptimo Día Adventist Church
    ‪5 min walk‬
  • Place, Mercado 23
    ‪13 min walk‬
  • Place, Las Palapas Park
    ‪18 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Room Standard

1 bedroom, down comforters, desk, blackout drapes

Room Standard

  • 172 sq ft
  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, down comforters, desk, blackout drapes

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(21 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down comforters, desk, blackout drapes

Room Standard

  • 172 sq ft
  • Sleeps 4

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About the neighborhood

Cancun

Located in Downtown Cancun within a 5-minute walk of Séptimo Día Adventist Church, Hotel Hacienda de Castilla is within a 15-minute stroll of Mercado 23. This 43-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Séptimo Día Adventist Church - 5 min walk - 0.3 miles
  • Mercado 23 - 13 min walk - 0.7 miles
  • Las Palapas Park - 18 min walk - 1.0 mile
  • Benito Juarez Municipal Building - 19 min walk - 1.0 mile
  • Plaza 28 - 5 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Subway - ‬9 min walk
  • ‪Tacos Beef - ‬10 min walk
  • ‪Casa Bea - ‬11 min walk
  • ‪Food Court - ‬10 min walk
  • ‪Pollos y Costillas "El Güero - ‬11 min walk

About this property

Hotel Hacienda de Castilla

At Hotel Hacienda de Castilla, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. You can take advantage of limited parking, along with an airport shuttle (available 24 hours) for MXN 1000 per room one-way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. Additional amenities include a meeting room, a library, and express check-out.
32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Free local calls and desks are other standard amenities.
An outdoor pool and a children's pool are on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: MXN 170 for adults and MXN 130 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Hija de Villa

Things to do

  • Billiards/pool table
  • Children's pool
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 100 per pet, per night
  • 2 total (44 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

What can I see within easy reach of Hotel Hacienda de Castilla?

This hotel is situated in Downtown Cancun within a short 13-minute walk of Mercado 23. You'll also find Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center within a short drive.

Is parking available on site at Hotel Hacienda de Castilla?

Yes, though parking is limited.

Does Hotel Hacienda de Castilla have a casino at the property?

No, Hotel Hacienda de Castilla doesn't have a casino.

Will I find an indoor pool at Hotel Hacienda de Castilla?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Hacienda de Castilla good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Hotel Hacienda de Castilla have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Hacienda de Castilla have a restaurant with a breakfast menu?

Yes, Hotel Hacienda de Castilla serves a full breakfast for a surcharge each morning at La Hija de Villa.

Will Hotel Hacienda de Castilla allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hotel Hacienda de Castilla for a fee of MXN 100 per pet, per night.

Does Hotel Hacienda de Castilla have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Hacienda de Castilla?

The closest major airport to Hotel Hacienda de Castilla is Cancun Intl. Airport (CUN), which is 12.1 mi away (23 minutes by car).

Can I book a room with a balcony at Hotel Hacienda de Castilla?

Yes, some guestrooms at this hotel offer either a balcony or a terrace.

Hotel Hacienda de Castilla Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 239 out of 860 reviews
Rating 8 - Good. 287 out of 860 reviews
Rating 6 - Okay. 181 out of 860 reviews
Rating 4 - Poor. 76 out of 860 reviews
Rating 2 - Terrible. 77 out of 860 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Duc, Sioux City

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NO A/C, NO ELECTRICITY, NO RUNNING WATER, ABSOLUTELY NOTHING WORKED!
Stayed 7 nights in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great attention to detail
Stayed 1 night in Oct 2025

2/10 Terrible

Susana Vianei

Stayed 1 night in Jul 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Good service for the price.
Stayed 2 nights in Jun 2025

6/10 Okay

Ifaz

Stayed 2 nights in May 2025

8/10 Good

charlene bourassa, Aurora

Liked: Cleanliness, staff & service, amenities
The staff is amazing!
Stayed 8 nights in May 2025

4/10 Poor

Martin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had no lights and water for almost 2 days!. i took a video. We had to shower with a bucket. the staff is really nice dont get me wrong!. but it was a real problem.
Stayed 5 nights in May 2025

8/10 Good

Kim Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Good little hotel for short stays. Staff are wonderful and attentive. Diego in restaurant was friendly attentive and a great cook. Love the toiletries in room, included toothbrush, lotion, tissue pack and shampoo. Area is rural but Ubers are easy and affordable. Took one to nearby Playa del Niño. The front desk sells refreshments and water. Note: not at all close to the Cancun hotel zone
Breakfast
Dinner
Stayed 2 nights in Apr 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and great staff. Diego in restaurant was the best! Food was well prepared and presentation was very nice. Walking distance to shopping boulevard,shops, ATM,plaza,etc. Used Uber to get around which was easy and affordable. Would recommend for short stays. Toiletries were a nice touch.
Stayed 1 night in Apr 2025

10/10 Excellent

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and everyone was so friendly. Front desk guy helped with all questions and suggested places to visit. The restaurant waitress was so sweet and friendly. Only at nighttime is loud and you can hear literally everything around. Overall, it was a great place for the price especially with friendly people working there. Will return hopefully in the near future.
Stayed 2 nights in Apr 2025

8/10 Good

Subhadip

Traveled with family
Liked: Cleanliness, staff & service
Good for sleeping overnight
Stayed 1 night in Mar 2025

8/10 Good

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers good value for the price. The pool is a definite plus, and there are plenty of dining options nearby.
Stayed 3 nights in Feb 2025

10/10 Excellent

David Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

2/10 Terrible

Hector

Stayed 5 nights in Jan 2025

2/10 Terrible

Michael, Cupar

Disliked: Cleanliness, staff & service, property conditions & facilities
Towels had holes, very unsafe area. The phones in the room just for show and not connected. Restaurant on site is nice and well priced. Windows left opened by bathroom and not safe. No money safe in rooms and TV didn't work
Stayed 9 nights in Jan 2025

8/10 Good

Syeda Tasnim

Stayed 1 night in Jan 2025

10/10 Excellent

Estelle L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel! Very pet friendly, too!
Stayed 4 nights in Jan 2025

8/10 Good

Jairo

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Hotel su price me in the inside.

Hotel rooms were just remodel with new bathrooms tiles, sink and paint. Beds were comfortable. Hotel not recommended for family vacation per the área. Hotel came with gate parking only booked it to pick up family early morning at the airport. Hotel not bad for the price I paid give it 7/10.
Stayed 1 night in Dec 2024

6/10 Okay

Carlos, ORLANDO

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The room was OK, desk service not quit good and the hotel location is kind of intimaditing.
Stayed 2 nights in Nov 2024

10/10 Excellent

Naleita

Stayed 2 nights in Nov 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Enriqueta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó su ambiente es tranquilo y el personal muy amable sobre todo los de limpieza y recepción.
Stayed 2 nights in Nov 2024

8/10 Good

Naleita

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Stayed 2 nights in Nov 2024

4/10 Poor

Rafael

Stayed 4 nights in Sep 2024

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
Stayed 2 nights in Sep 2024

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