The Pyramid Cancun By Oasis - All Inclusive

4.0 star property

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Photo gallery for The Pyramid Cancun By Oasis - All Inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
Creator video
Exterior
Sian Kaan Master Suite | Free minibar, in-room safe, blackout drapes, iron/ironing board
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Oasis Arena
    ‪1 min walk‬
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

Pyramid Ocean Front Room

  • Sleeps 2

Pyramid Ocean View King Room

  • Sleeps 2

Pyramid Sunset View King Room

  • Sleeps 2

Pyramid Standard

7.0 out of 10
Good
(47 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Pyramid Ocean Front

7.0 out of 10
Good
(34 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite Pyramid Master

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Pyramid Junior

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Sian Kaan Master Suite

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Sian Kaan Beach Front

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Pyramid Junior Suite

  • Sleeps 2

Pyramid Standard Room

  • Sleeps 3

Pyramid Master Suite

  • Sleeps 2

Sian Kaan Beach Front

  • Sleeps 2

Sian Kaan Master Suite

  • Sleeps 2

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Iberostar Cancun Golf Course, The Pyramid Cancun By Oasis - All Inclusive is within 2 miles (3 km) of other popular sights such as Delfines Beach. This 320-room, 4-star property has a full-service spa, a casino, and 20 restaurants.

What's nearby

  • Oasis Arena - 1 min walk - 0.0 miles
  • Maya Museum of Cancun - 9 min walk - 0.5 miles
  • Aquaworld - 10 min walk - 0.5 miles
  • Iberostar Cancun Golf Course - 13 min walk - 0.7 miles
  • Delfines Beach - 2 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Tatish Restaurant - ‬4 min walk
  • ‪La Placita - ‬2 min walk
  • ‪Bahia Rodizzio - ‬9 min walk
  • ‪Coyote Loco - ‬3 min walk
  • ‪Piña Colada - ‬10 min walk

About this property

The Pyramid Cancun By Oasis - All Inclusive

Guests of The Pyramid Cancun By Oasis - All Inclusive have access to a full-service spa, a casino, and karaoke. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include an outdoor pool, a gym, and a steam room.
50-inch flat-screen TVs come with cable channels. Bathrooms have hair dryers and bathrobes. Other standard amenities include free minibar items, iPod docks, and coffee makers. Housekeeping is available on request.
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 15 bars/lounges
  • 2 beach bars
  • 2 coffee shops/cafes
  • 20 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square feet of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,458 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Shower

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.98 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 25 years old.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Free WiFi in public areas has a 4-device limit.

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

Frequently asked questions

Are there all-inclusive rate plans at The Pyramid Cancun By Oasis - All Inclusive?

The Pyramid Cancun By Oasis - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at The Pyramid Cancun By Oasis - All Inclusive?

As of Mar 7, 2026, prices found for a 1-night stay for 2 adults at The Pyramid Cancun By Oasis - All Inclusive on Mar 8, 2026 start from $467, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at The Pyramid Cancun By Oasis - All Inclusive?

The Pyramid Cancun By Oasis - All Inclusive offers free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

What is there to do close to The Pyramid Cancun By Oasis - All Inclusive?

This property is situated in Zona Hotelera, just steps from Oasis Arena and San Miguelito, and within a short walk of Iberostar Cancun Golf Course. You'll also find La Isla Shopping Mall and Delfines Beach within a short drive.

Is parking available on site at The Pyramid Cancun By Oasis - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa available at The Pyramid Cancun By Oasis - All Inclusive?

Sensoria Spa is the property's spa and services include Swedish massages, hot stone massages, aromatherapy, and hydrotherapy.

Does The Pyramid Cancun By Oasis - All Inclusive have a casino?

Yes, The Pyramid Cancun By Oasis - All Inclusive has a casino that's 538 square feet and includes 4 gaming tables, 6 slot machines, and a VIP room.

Will I find an indoor pool at The Pyramid Cancun By Oasis - All Inclusive?

No, this property doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at The Pyramid Cancun By Oasis - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples such as 2 beach bars and an outdoor pool with some guestrooms featuring private pools.

Are there hot tubs at The Pyramid Cancun By Oasis - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does The Pyramid Cancun By Oasis - All Inclusive have a restaurant with a breakfast menu?

Yes, The Pyramid Cancun By Oasis - All Inclusive has 20 restaurants, and serves free buffet breakfast each morning.

Will The Pyramid Cancun By Oasis - All Inclusive allow pets to stay for free?

No, pets aren't allowed at The Pyramid Cancun By Oasis - All Inclusive.

Does The Pyramid Cancun By Oasis - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to The Pyramid Cancun By Oasis - All Inclusive?

The closest major airport to The Pyramid Cancun By Oasis - All Inclusive is Cancun Intl. Airport (CUN), which is 10.5 mi away (17 minutes by car).

Can I book a room with a balcony at The Pyramid Cancun By Oasis - All Inclusive?

Yes, some guestrooms at this all-inclusive property offer either a furnished balcony or a terrace where guests can enjoy ocean views.

Does The Pyramid Cancun By Oasis - All Inclusive have a wedding venue?

There are wedding services available at The Pyramid Cancun By Oasis - All Inclusive if that's in your vacation plans.

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 638 out of 1700 reviews
Rating 8 - Good. 353 out of 1700 reviews
Rating 6 - Okay. 280 out of 1700 reviews
Rating 4 - Poor. 174 out of 1700 reviews
Rating 2 - Terrible. 255 out of 1700 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Victoria

Stayed 1 night in Jan 2026

6/10 Okay

DANIEL

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
There are not enough seating chairs on the beach or around the pool. There are no hot tubs or whirlpools on the property. The jacuzzi rooms have no hot water in them. The property is old and was remodeled at some point, but it had a very poor workmanship. The staff is very nice, and they have done the best with what they have.
Stayed 5 nights in Jan 2026

8/10 Good

Tung

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2025

8/10 Good

Ye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good hotel to stay at Cancun. Lots of food options and nice nature environment.
Stayed 6 nights in Nov 2025

6/10 Okay

Orbelina, Lawrenceville

Traveled with partner
We chose this place for our first visit to Cancun for our 7 year anniversary. We arrived a bit early at 1 pm and were neglected by the staff who kept skipping over us because we didn’t speak Spanish. I finally got someone rude to help who said to come back at 3 pm for check in. We came back at 3 pm and were told a room wouldn’t be ready until 4:15 yet they gave rooms to people who came after us. AC wouldn’t turn off in room and was blowing moldy smelling air. I came home sick with a cold. I’m so disappointed it did enjoy the food and drinks and wait staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Yaneth

Liked: Cleanliness, staff & service, property conditions & facilities
I give this hotel a 10/10 will definitely visit again! Beautiful rooms with beach views and supper nice staff.
Stayed 3 nights in Nov 2025

8/10 Good

Danny

Traveled with family
Liked: Cleanliness, amenities
Rooms were clean, service was very inconsistent and lots of people roaming the property constantly trying to upsale tours, amenities and time shares
Stayed 7 nights in Nov 2025

6/10 Okay

Josefa

Stayed 6 nights in Aug 2025

6/10 Okay

Oscar

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Room and staff
Stayed 6 nights in Nov 2025

6/10 Okay

Julia

Traveled with family and small children, Traveled with partner, Traveled with family
The potential is all there but they miss the mark in almost all the ways! If you’re able to reserve dinner at a nicer restaurant, that is th way to go and it’s amazing! Very difficult to reserve though. The rest of the food was mediocre at best. Rooms were dated, AC didn’t work, water temperature was freezing to scalding hot and varied. The rooms smelled. We were offered an upgrade and had it revoked upon arrival. Staff was not friendly or helpful with the exception of some wait staff. I’ve been before and had a great experience but this time felt very different and we won’t go back.
Stayed 4 nights in Nov 2025

2/10 Terrible

Laporsha

Stayed 3 nights in Aug 2025

10/10 Excellent

J Refugio Mercado

Traveled with partner
Yes
Stayed 4 nights in Nov 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2025

10/10 Excellent

Hong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a lot of dinner options, great restaurants. great ocean view.
Stayed 4 nights in Nov 2025

6/10 Okay

Amer

Traveled with family and small children
Liked: Cleanliness, amenities
I loved the food, loved the staff. Entertainment was good. Rooms were outdated and staff gave me two rooms on opposite ends of the hotel so our family was split apart and we have little kids. I even called them as soon as I made a reservation and requested rooms to be next to each other. Concrete around the pool is eroded and impossible to walk on without shoes.
Stayed 6 nights in Nov 2025

4/10 Poor

Bryan

Traveled with group, Traveled with family
Disliked: Cleanliness
Staff was rude drinks watered down didn’t have blenders for ice drinks at the bar
Stayed 7 nights in Nov 2025

10/10 Excellent

Liliana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes very clean
Stayed 4 nights in Nov 2025

10/10 Excellent

Antonio

Stayed 4 nights in Nov 2025

6/10 Okay

JOSHUA

Stayed 7 nights in Nov 2025

6/10 Okay

LINDA JOSEPHINE

Liked: Cleanliness, property conditions & facilities
The rooms were dated but very clean. Getting food in the day the lines were long. Drinks at the bar always had long line ups. Overall our stay was fine but I would not stay here again.
Stayed 11 nights in Nov 2025

4/10 Poor

Jonathan

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Nov 2025

10/10 Excellent

Bernie J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our trip
Stayed 5 nights in Nov 2025

10/10 Excellent

fuan

Stayed 7 nights in Nov 2025

6/10 Okay

Samantha

Traveled with family
rooms and food could be improved
Stayed 4 nights in Nov 2025

2/10 Terrible

Nosheen

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I travelled to this resort with my two children, ages 13 and 10. When we arrived after travelling all day, the check in desk was closed and were ignored for 20 minutes before we were redirected. We paid the resort fees, and the lady told us was to go out the doors and take a left. We were lost, it’s a big resort. A worker helped us on our 5 minute walk to the building. The first day while walking around, we did notice we were stared at a lot. We are covered as we are a Muslim family, so we understand we stick out. Its ok, maybe its not common for these places so we ignored it as much as we could. One of the days, we had brought back a drink, and it had spilled. We tried to call concierge to tell them so they can get someone to clean it. I didn’t want it to damage the ground. No one answered and the room doesn’t have paper towels we used a towel. The next morning, I received a letter saying that i need to call them. They were charging me $28USD/ towel to replace the towels. Harrassed me by calling the room over and over and said I needed to pay it asap. Housekeeping was told to stop coming to the room until I paid. We continued to be stared at so much we went to the pool twice and never went back after day 4. We stayed here for 10 days and after day 7, we stopped leaving the hotel room. We just left to eat and stayed in the room the rest of the time. Will never return to Cancun due to this horrible experience. Have never been so disregarded and treated like this before.
Stayed 9 nights in Nov 2025