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Recent guest reviews

The grounds and pool are beautiful. We like having so many restaurant choices available to us.

Fridge was stocked with lots of goodies, rooms cleaned everyday, so many places to eat and drink, wonderful beach front with plenty of seating, beautiful pool with awesome bars, staff was absolutely amazing and helpful! Shows top notch! Overall great experience!

I think the best way to describe this resort is you get what you pay for as far as price. I would say the landscape and property is one of the best, but the food and service, not so much. Service is slow...expect to wait any place you go including a chair at the pool. Buffet horrible, don't even waste your time. The restaurant were you are offered 21 tastings was great! Don't expect the bars, except for the "club" ones to stay open late. Customer service at the desk was very good.

Outdated property & food was like Golden Corral.............

Staff was friendly Food could be better Was not very accessible for my elderly parents

Everyone was so nice and friendly! Grounds were beautiful! Check in was fast and easy.

Amazing shows!!! Great entertainment!!! Excellent service from front desk and rooms super clean!

I had an upgraded wristband (vip) and the service was mediocre at best. Staff is horrible and the liquor selection is just awful. I can only imagine how the non-vip experience was

Staff was friendly, food was good, rooms needed to be updated

Many restaurants were closed and several have gone down in quality. Many options though and great service

Customer service was great . Cleaning person Gerardo took good care of the room every day.

This property is amazing. It has it all! I 100% recommend it and I will be going back for sure! entertainment is unreal, get the VIP and you will be treated like a queen. I am more than happy with this hotel. So many things to do in one place

Blvd. Kukulcan, Km. 16.5 Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld and Maya Cancun Museum
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera, The Pyramid at Grand Oasis is a leisurely stroll from popular sights such as Aquaworld and Maya Cancun Museum. This 4-star property has 323 guestrooms and offers conveniences like 12 restaurants, a full-service spa, and an outdoor pool.


Dining

There are multiple options for onsite dining with 12 restaurants, including Benazuza, which specializes in Mexican cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés.


Rooms

All 323 rooms feature free minibar items, iPod docks, and coffee makers. 50-inch flat-screen TVs offer entertainment. Bathrooms have hair dryers, slippers, and bathrobes. Other standard amenities include free bottled water, safes, and phones.


Property features

The Pyramid at Grand Oasis features a full-service spa, a nightclub, and karaoke. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include an outdoor pool, a fitness center, and a steam room.

Room options

Sian Kaan Junior Suite.

1 King Bed | Sleeps 2

Pyramid Standard Room, kids eat and stay free

2 Double Beds | 1 King Bed | Sleeps 3

Pyramid Ocean Front Room

1 King Bed | Sleeps 2

Pyramid Suite

1 King Bed | Sleeps 2

Guest reviews for The Pyramid at Grand Oasis

Everyone (58) Couples (10) Family (11) Friends (3)
1
Everyone

By on Sep 12, 2020

Review comment responded on Oct 28, 2020

Dear Guest, Thank you for your feedback. We are sorry for any inconvenience you had during your stay.

5
Everyone

By on Aug 9, 2020

5
Partner Couples

The grounds and pool are beautiful. We like having so many restaurant choices available to us.

By , from Minneapolis on Mar 4, 2020

Review comment responded on Mar 27, 2020

Dear Anette, Thank you for sharing your experience with us about your recent vacation at our resort. On the other hand, we are happy to know that you enjoyed our grounds, pool area and all our gastronomic options. We highly appreciate your recommendation and hope to welcome you again soon. Cordially,

5
Partner Couples

Fridge was stocked with lots of goodies, rooms cleaned everyday, so many places to eat and drink, wonderful beach front with plenty of seating, beautiful pool with awesome bars, staff was absolutely amazing and helpful! Shows top notch! Overall great experience!

By on Feb 26, 2020

Review comment responded on Mar 3, 2020

Dear Guest, Thank you very much for your opinion about our hotel and our services, we are glad that you enjoyed your stay. We are glad you enjoyed our gastronomic options and the facilities. We look forward to welcome you back. Kind regards,

3
Family

I think the best way to describe this resort is you get what you pay for as far as price. I would say the landscape and property is one of the best, but the food and service, not so much. Service is slow...expect to wait any place you go including a chair at the pool. Buffet horrible, don't even waste your time. The restaurant were you are offered 21 tastings was great! Don't expect the bars, except for the "club" ones to stay open late. Customer service at the desk was very good.

By , from Lynn Haven on Feb 13, 2020

Review comment responded on Feb 18, 2020

Dear Kara, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,

4
Everyone

By on Jan 21, 2020

Review comment responded on Jan 23, 2020

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

2
Family

Outdated property & food was like Golden Corral.............

By on Jan 21, 2020

Review comment responded on Jan 23, 2020

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,

4
Family

Staff was friendly Food could be better Was not very accessible for my elderly parents

By on Jan 15, 2020

Review comment responded on Jan 17, 2020

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,

5
Family

Everyone was so nice and friendly! Grounds were beautiful! Check in was fast and easy.

By on Jan 15, 2020

Review comment responded on Jan 17, 2020

Dear Guest, Thank you very much for your opinion about our hotel and our services, we are glad that you enjoyed your stay. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We look forward to welcome you back. Kind regards

5
Everyone

By on Dec 20, 2019

Review comment responded on Dec 20, 2019

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

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