Skip to main content
Beginning of main content
  • Walking distance to Aqu...
  • Free WiFi in rooms and ...
  • Free valet and self parking
  • Onsite dining

Recent guest reviews

I had an upgraded wristband (vip) and the service was mediocre at best. Staff is horrible and the liquor selection is just awful. I can only imagine how the non-vip experience was

Staff was friendly, food was good, rooms needed to be updated

Many restaurants were closed and several have gone down in quality. Many options though and great service

Customer service was great . Cleaning person Gerardo took good care of the room every day.

This property is amazing. It has it all! I 100% recommend it and I will be going back for sure! entertainment is unreal, get the VIP and you will be treated like a queen. I am more than happy with this hotel. So many things to do in one place

I have stayed at this property before and really enjoyed my time HOWEVER this time around staff was not as attentive as before and several were very rude. (To include waiters, restaurant hostesses and bartenders). Room were ok clean and comfortably but we were only there to sleep. Talking about sleeping, if you are staying at the pyramid be aware there is lots of noise and night time. Inwonder why not have more security around the first floor to prevent this? As a family we booked several room and requested the rooms to be closed to each other. Called the hotel severals day before and contacted the company we booked with to ask for the same. I realize requests are based on hotel availability But you would think they would have better planning because they knew ahead of time. Needless to say, our request was not granted. However, check in was very fast! Restaurant hours are very restricted therefore very busy and most close by 10 Pm. Now bars, most close at 11 pm and you need to go to a club for drinks (those are pretty busy too). FYI, kids club requieres you to check in every hour. Constantly interrupting your activities. Cant even have linch during that time because waiting times are longer than that and if you are not available when they call you you have to go back to the end of the line. maybe reconsider every 2 or a couple of times a day? Overall I would stay here again however next year based on this visit we would be trying a different hotel.

This resort was Everything! My first time in cancun and I will be back to this same resort. Food and entertainment all day! Would not recommend for kids.

This hotel was horrible!!! Horrible customer service! The food was disgusting! Definitely will never stay at this hotel again!

I have a feeling since there is a lot of teens, the stuff not on point. Unless you have the premium accesses, like I did, HUGE different in the service between all regular all inclusive and Premium!! MUST get the PREMIUM !!!

We had a dunk guy in our bed one night! Security doesn’t speak English. Hot tub had no hot water!

The resort was very well kept up , rooms were clean and very comfortable. Stay there last year the food was better last year , was kind of disappointed in the food at the buffets . The staff was very helpful and friendly. We enjoy our time there.

Disgusting hotel, room and food. So many restaurants and only one was decent. The facilities are disgusting. Not worth going to the pyramid and there’s nothing VIP about the resort or the amenities. Advertised as an entertainment resort and there was no entertainment. Low grade drinks. Most bars weren’t even open when they were supposed to be. NEVER AGAIN. The worst experience I have ever had in a resort.

Beautiful resort, amazing staff. Starting at the Pyramid is a must to get the full experience. It's absolutely worth it for the exclusive restaurants. Wouldn't hesitate in booking another stay.

Staff never gave me the right information so I missed a lot of privilege of my reservation, I am so disappointed for the price that I paid and I don't get anything back

Hotel is on the beach which is amazing. But the food.... if you have a black wrist band you have more options but lines are long. Will wait up to an hour for food that is not worth it. There is one buffet that I ate at almost everyday because it was the best option. Ate out in town a lot. Drinks are not great. Customer service is not that helpful. You will get different answeres from different people and in the end won’t be successful. Room in the Pyramid had nice view of lagoon. Was quiet at night. Hotel was ok, but would definitely stay somewhere different next time.

Blvd. Kukulcan, Km. 16.5 Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld and Maya Cancun Museum
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera, The Pyramid at Grand Oasis - All Inclusive is a leisurely stroll from popular sights such as Aquaworld and Maya Cancun Museum. This 232-room, 4-star property welcomes business and leisure travelers with a golf course, a full-service spa, and a casino.


Dining

Relish the Mexican cuisine at Maria Bonita, one of 20 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés.


Rooms

The Pyramid at Grand Oasis - All Inclusive's 232 rooms are air-conditioned and provide free minibar items, iPod docks, and coffee makers. Guests can expect free WiFi and 50-inch flat-screen TVs. Bathrooms offer hair dryers and slippers, and beds sport pillow menus. Free bottled water, safes, and phones are also available.


Property features

The Pyramid at Grand Oasis - All Inclusive features a golf course, a full-service spa, and a casino. If you drive, take advantage of free valet parking. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, karaoke, and an outdoor pool.

Room options

The Pyramid Ocean View, kids eat and stay free

Full 2 | King 1 | Sleeps 3

Sian Kaan Junior Suite.

King 1 | Sleeps 2

Sian Kaan Master Suite.

King 1 | Sleeps 2

Sunset View, 1 Child eats and stays free

Full 2 | King 1 | Sleeps 3

Guest reviews for The Pyramid at Grand Oasis - All Inclusive

Everyone (51) Couples (8) Family (5) Friends (3)
2
Everyone

I had an upgraded wristband (vip) and the service was mediocre at best. Staff is horrible and the liquor selection is just awful. I can only imagine how the non-vip experience was

By on Sep 23, 2019

Review comment responded on Oct 4, 2019

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,

4
Friends

Staff was friendly, food was good, rooms needed to be updated

By on Sep 13, 2019

Review comment responded on Oct 16, 2019

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,

5
Partner Couples

Many restaurants were closed and several have gone down in quality. Many options though and great service

By on Sep 9, 2019

5
Friends

Customer service was great . Cleaning person Gerardo took good care of the room every day.

By on Aug 3, 2019

Review comment responded on Aug 15, 2019

Dear Guest, Thank you very much for your opinion about our hotel and our services, we are glad that you enjoyed your stay. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We look forward to welcome you back. Kind regards

5
Everyone

This property is amazing. It has it all! I 100% recommend it and I will be going back for sure! entertainment is unreal, get the VIP and you will be treated like a queen. I am more than happy with this hotel. So many things to do in one place

By on Jul 8, 2019

Review comment responded on Jul 11, 2019

Dear Guest, Thank you very much for your opinion about our hotel and our services, we are glad that you enjoyed your stay. We are glad you enjoyed the entertainment and the facilities. We look forward to welcome you back. Kind regards,

3
Everyone

By on Jul 7, 2019

Review comment responded on Jul 8, 2019

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

4
Everyone

By on Jun 29, 2019

Review comment responded on Jul 8, 2019

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

2
Everyone

By on Jun 27, 2019

Review comment responded on Jul 8, 2019

Dear Guest, Thank you for your feedback. We are sorry for any inconvenience you had during your stay.

4
Everyone

By on Jun 20, 2019

Review comment responded on Jul 8, 2019

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

4
Family with small children

I have stayed at this property before and really enjoyed my time HOWEVER this time around staff was not as attentive as before and several were very rude. (To include waiters, restaurant hostesses and bartenders). Room were ok clean and comfortably but we were only there to sleep. Talking about sleeping, if you are staying at the pyramid be aware there is lots of noise and night time. Inwonder why not have more security around the first floor to prevent this? As a family we booked several room and requested the rooms to be closed to each other. Called the hotel severals day before and contacted the company we booked with to ask for the same. I realize requests are based on hotel availability But you would think they would have better planning because they knew ahead of time. Needless to say, our request was not granted. However, check in was very fast! Restaurant hours are very restricted therefore very busy and most close by 10 Pm. Now bars, most close at 11 pm and you need to go to a club for drinks (those are pretty busy too). FYI, kids club requieres you to check in every hour. Constantly interrupting your activities. Cant even have linch during that time because waiting times are longer than that and if you are not available when they call you you have to go back to the end of the line. maybe reconsider every 2 or a couple of times a day? Overall I would stay here again however next year based on this visit we would be trying a different hotel.

By on Jun 19, 2019

The Pyramid at Grand Oasis - All Inclusive

Blvd. Kukulcan, Km. 16.5, Cancun, QROO 77500
url importing https://www.orbitz.com/Cancun-Hotels-The-Pyramid-at-Grand-Oasis---All-Inclusive.h10924097-p2.Hotel-Reviews