The grounds and pool are beautiful. We like having so many restaurant choices available to us.
Fridge was stocked with lots of goodies, rooms cleaned everyday, so many places to eat and drink, wonderful beach front with plenty of seating, beautiful pool with awesome bars, staff was absolutely amazing and helpful! Shows top notch! Overall great experience!
I think the best way to describe this resort is you get what you pay for as far as price. I would say the landscape and property is one of the best, but the food and service, not so much. Service is slow...expect to wait any place you go including a chair at the pool. Buffet horrible, don't even waste your time. The restaurant were you are offered 21 tastings was great! Don't expect the bars, except for the "club" ones to stay open late. Customer service at the desk was very good.
Outdated property & food was like Golden Corral.............
Staff was friendly Food could be better Was not very accessible for my elderly parents
Everyone was so nice and friendly! Grounds were beautiful! Check in was fast and easy.
Amazing shows!!! Great entertainment!!! Excellent service from front desk and rooms super clean!
I had an upgraded wristband (vip) and the service was mediocre at best. Staff is horrible and the liquor selection is just awful. I can only imagine how the non-vip experience was
Staff was friendly, food was good, rooms needed to be updated
Many restaurants were closed and several have gone down in quality. Many options though and great service
Customer service was great . Cleaning person Gerardo took good care of the room every day.
This property is amazing. It has it all! I 100% recommend it and I will be going back for sure! entertainment is unreal, get the VIP and you will be treated like a queen. I am more than happy with this hotel. So many things to do in one place
Located in Zona Hotelera, The Pyramid at Grand Oasis is a leisurely stroll from popular sights such as Aquaworld and Maya Cancun Museum. This 4-star property has 323 guestrooms and offers conveniences like 12 restaurants, a full-service spa, and an outdoor pool.
There are multiple options for onsite dining with 12 restaurants, including Benazuza, which specializes in Mexican cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés.
All 323 rooms feature free minibar items, iPod docks, and coffee makers. 50-inch flat-screen TVs offer entertainment. Bathrooms have hair dryers, slippers, and bathrobes. Other standard amenities include free bottled water, safes, and phones.
The Pyramid at Grand Oasis features a full-service spa, a nightclub, and karaoke. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include an outdoor pool, a fitness center, and a steam room.
The grounds and pool are beautiful. We like having so many restaurant choices available to us.
Dear Anette, Thank you for sharing your experience with us about your recent vacation at our resort. On the other hand, we are happy to know that you enjoyed our grounds, pool area and all our gastronomic options. We highly appreciate your recommendation and hope to welcome you again soon. Cordially,
Fridge was stocked with lots of goodies, rooms cleaned everyday, so many places to eat and drink, wonderful beach front with plenty of seating, beautiful pool with awesome bars, staff was absolutely amazing and helpful! Shows top notch! Overall great experience!
Dear Guest, Thank you very much for your opinion about our hotel and our services, we are glad that you enjoyed your stay. We are glad you enjoyed our gastronomic options and the facilities. We look forward to welcome you back. Kind regards,
I think the best way to describe this resort is you get what you pay for as far as price. I would say the landscape and property is one of the best, but the food and service, not so much. Service is slow...expect to wait any place you go including a chair at the pool. Buffet horrible, don't even waste your time. The restaurant were you are offered 21 tastings was great! Don't expect the bars, except for the "club" ones to stay open late. Customer service at the desk was very good.
Dear Kara, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,
Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.
Outdated property & food was like Golden Corral.............
Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,
Staff was friendly Food could be better Was not very accessible for my elderly parents
Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,
Everyone was so nice and friendly! Grounds were beautiful! Check in was fast and easy.
Dear Guest, Thank you very much for your opinion about our hotel and our services, we are glad that you enjoyed your stay. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We look forward to welcome you back. Kind regards
Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.
Dear Guest, Thank you for your feedback. We are sorry for any inconvenience you had during your stay.