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Cancun Bay All Inclusive Hotel

3.5 star property

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Photo gallery for Cancun Bay All Inclusive Hotel

Exterior
On the beach, white sand, sun loungers, beach umbrellas
4 restaurants; breakfast, lunch, dinner, and brunch served
Aerial view
4 restaurants; breakfast, lunch, dinner, and brunch served

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Restaurant

Explore the area

View in a map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪3 min walk‬
  • Place, Las Perlas Beach
    ‪9 min walk‬
  • Place, Langosta Beach
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Room

Standard Room | Minibar, in-room safe, individually decorated, blackout drapes

Standard Room

7.6 out of 10
Good
(76 reviews)
  • 334 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | Minibar, in-room safe, individually decorated, blackout drapes

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(29 reviews)
  • 606 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms | Minibar, in-room safe, individually decorated, blackout drapes

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 1033 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

Minibar, in-room safe, individually decorated, blackout drapes

Superior Room, Ocean View

8.0 out of 10
Very good
(32 reviews)
  • Ocean view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

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About the neighborhood

Cancun

Located in Zona Hotelera within a mile (2 km) of Langosta Beach, Cancun Bay All Inclusive Hotel is within a few miles (5 km) of other popular sights such as Tortuga Beach. This 133-room, 3.5-star property welcomes guests with 2 outdoor pools, 4 restaurants, and free self parking.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 miles
  • Playa Tortugas - 3 min walk - 0.2 miles
  • Las Perlas Beach - 9 min walk - 0.5 miles
  • Langosta Beach - 3 min drive - 1.1 miles
  • Puerto Cancun Marina Town Center - 5 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Los Chachalacos - ‬10 min walk
  • ‪Bites Food Hall - ‬14 min walk
  • ‪Restaurant Dos Lunas - ‬12 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Coffee & Me - ‬15 min walk

About this property

Cancun Bay All Inclusive Hotel

Cancun Bay All Inclusive Hotel features 2 outdoor pools, a children's pool, and a gym. You can take advantage of free parking, along with an area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach property include free WiFi in public areas, a hot tub, and meeting rooms.
LCD TVs come with cable channels. Other amenities include balconies or patios, minibars, and coffee makers.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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  • Hot tub
  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Vista Sushi Zen
  • Piña Colada
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (1,970 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (29 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 4.92 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

Will I find all-inclusive options at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel has all inclusive rates that come with all meals and onsite activities included. Activities include volleyball, water fitness classes, and dance classes.

How much does it cost to stay at Cancun Bay All Inclusive Hotel?

As of Jun 30, 2026, prices found for a 1-night stay for 2 adults at Cancun Bay All Inclusive Hotel on Jul 14, 2026 start from $160, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Cancun Bay All Inclusive Hotel?

This property is situated in Zona Hotelera within a short 3-minute walk of Playa Tortugas and also 20 minutes on foot from Langosta Beach. You'll also find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Puerto Cancun Marina Town Center within a short drive.

Is parking available on site at Cancun Bay All Inclusive Hotel?

Yes, uncovered self parking is offered for free at the property. Though parking is limited parking, wheelchair-accessible parking is also available.

Is there a spa available at Cancun Bay All Inclusive Hotel?

Spa services at the property include Thai massages, deep-tissue massages, aromatherapy, and couples treatments.

Does Cancun Bay All Inclusive Hotel feature a casino?

No, Cancun Bay All Inclusive Hotel doesn't have a casino.

Is there an indoor pool at Cancun Bay All Inclusive Hotel?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub. Guests have pool access between 8:00 AM and 6:00 PM.

What amenities will couples enjoy at Cancun Bay All Inclusive Hotel?

This beachfront property offers plenty of amenities for couples including an ocean-view restaurant, 2 outdoor pools, and a swim-up bar.

Does Cancun Bay All Inclusive Hotel have a hot tub?

No, this property doesn't have a spa tub.

Does Cancun Bay All Inclusive Hotel feature a restaurant that includes a breakfast menu?

Yes, Cancun Bay All Inclusive Hotel has 4 restaurants, and serves breakfast for a surcharge.

Does Cancun Bay All Inclusive Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Cancun Bay All Inclusive Hotel.

Does Cancun Bay All Inclusive Hotel have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

Where is the closest airport to Cancun Bay All Inclusive Hotel?

The closest major airport to Cancun Bay All Inclusive Hotel is Cancun Intl. Airport (CUN), which is 12.8 mi away (22 minutes by car).

Are there rooms with balconies that I can book at Cancun Bay All Inclusive Hotel?

Yes, every guestroom at Cancun Bay All Inclusive Hotel comes with a balcony/patio and some offer ocean and garden views.

Does Cancun Bay All Inclusive Hotel host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Cancun Bay All Inclusive Hotel.

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 518 out of 1275 reviews
Rating 8 - Good. 321 out of 1275 reviews
Rating 6 - Okay. 211 out of 1275 reviews
Rating 4 - Poor. 113 out of 1275 reviews
Rating 2 - Terrible. 112 out of 1275 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

angel roberto

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, amazing staff and an all around great place!!
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was so welcoming, all of the staff are incredible! The food was delicious and you can't beat the views! Loved it here
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Bhoj raj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staffs are friendly and helpful during our stay. The outdoor and indoor pool are clean and have fun.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Seth

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very attentive, food was pretty decent for all inclusive.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience loved the people that work there they treat you like family. I will definitely stay there again.
Stayed 7 nights in Feb 2026
Verified

6/10 Okay

Fabian

It was ok for the stay close to party zone
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, everybody was super kind and helpful throughout. The amenities could use some work as they really only had a pool and not much more but it’s worth it for the price. The beach it’s on is not the best but again, worth the price!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
This was a fine all-inclusive. The property was great, though the beach area was full of weeds and smelly. The food was fine, though not memorable.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and property was fun whilst also being quite in the room. The best part was the staff. Especially the bar staff, they were all funny, nice and kept the drinks pouring. It was a fantastic place to stay and I’d recommend it to anyone, old or young
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Kevin

Nice small resort with
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

srinivasarao

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, Staff is very nice and friendly.
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is clean and very calm. If you’re looking for a resort that’s lively with a bunch of fun activities planned, this isn’t the resort for you.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Kelli

Liked: Cleanliness, property conditions & facilities
Clean rooms and entire hotel.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Rosemary

Liked: Cleanliness, amenities, property conditions & facilities
Good value for the price. The resort was very clean and the pools were lovely. The beachfront is small but it wasn’t crowded. The food choices were limited but all were very tasty. The staff was very attentive at all times.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Marta

Liked: Cleanliness, property conditions & facilities
The room was spotless ,service very attentive , great food, and hot water in the room !!! I will definitely go back to that place !
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Joangel

Liked: Cleanliness, staff & service, room comfort
The staff was great.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Mohammad

Liked: Cleanliness, property conditions & facilities
We loved the overall environment.
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Sheida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Very good!
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Wei

Liked: Cleanliness, amenities
Check in is smooth, beach is clean, food could be a little better
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Nikki

Liked: Cleanliness, property conditions & facilities
Very clean. Outdated rooms but very clean and comfortable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the food and family atmosphere.
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Steven

Liked: Cleanliness
Staff was good, room clean, no chairs in room or on deck, food was ok not enough Mexican food
Stayed 9 nights in Jan 2026