aloft, Partial View
from $89
Aloft Cancun
3.5 out of 5.0
3.8
out of 5
Average Guest Review
See all 49 reviews
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Recent guest reviews
My experience at Aloft was by far the best hotel I've stayed at in a long time
It was a decent room for this price it's awesome, right by everything, right by the beach and not as expensive as other Hotels. Just don't loose ur room key. All in all good experience, nice bar in the hotel. Pool is decent.
This hotel is not worth their rates. It does not have beach access or ammenities. They also attempted to charge me 600 pesos to drink one of my beers. Terrible experience. Stay away!
If you want to be smack dab in the middle of all the night life and bargain shopping that Cancun has to offer, then this is the place. Nice place with nice amenities and a very clean no frill's kind of place. Loved the rooftop pool and bar. Great view! Value priced for what you get. I recommend this especially for the spring breakers on a budget.
The room was a disappointment. Workmanship was bad. Lots of exposed or hanging wires.
I am a big fan of Aloft hotels. This one is tired and in need of a remodel. The bed was so lumpy you could see it through the comforter. The towels are rags that need to be replaced. The staff and the location is the only good thing about this place.
I really enjoy my short stay at this hotel, really great, you don't have to pay taxi to be move because u are in the more cosmopolitan and centric area of Cancun hotel, Close to the best clubs in Cancun, they offer discount on mandala beach, I really recommend it!!!
Close to clubs walking distance from everything. Loved it . Would like air conditioning in lobby but it was a great place to stay! Staff was extremely helpful and knowledgeable !
I picked this hotel out due to the reviews and am glad I did! It was located in a perfect spot, so close to the hotel zone night life and many restaurants. The staff was really nice and although mu boyfriend speaks Spanish, they were able to communicate in English as well. Online I requested a king bed but got 2 queens, it wasn't a huge deal but would have been nice. The man at the counter said they cannot guarantee a king bed, but told us we could come the next day to see if there was a room open with a king bed. Downstairs there is an ATM, pool table, bar, restaurant, local kitchen area, taxi service, and booths to help you get discounts for nearby nightlife. The room was nice, they provide really nice shower essentials and the room overall felt clean. A big stand out point for me was the rooftop pool. There are many chairs and large beds. It was really pleasant. If I ever came back to Cancun I would come back to Aloft!
We had hoped to get a hotel close to the beach. It was close but not ON the beach and the public beach access was a small area near a pier. We had to pay for a guest pass at another hotel after being kicked out of the Hyatt's beach. We only found out from the front desk after check-out that there was a Mandela Beach club pass that was available for Aloft hotel guests. Too late for us :( Also general room cleanliness was an issue as we had to change rooms after the toilet got stopped up twice on the first day. Every guest towel had stains on them as well. Despite all of these problems, the staff was great. The waiter in the restaurants offered food suggestions due to my upset stomach, the Concierge helped make phone calls to help us cancel a babysitter and confirm our airport transfer, and room service was prompt and courteous. So the staff definitely tried to make sure we had a pleasant stay.
It's a wow hotel, very modern, very respectful staff. Is close to the beach and the night entertainments and malls.
location is awesome. Within walking distance to grocery stores, forum beach, night clubs and restaurants. No need to rent a car you can easily walk or take the bus. Hotel staff is friendly and informative. The only negative thing about the hotel is the water pressure for the shower and toilet. It was clogged but they fixed it immediately and it was working properly after that. Breakfast Buffett at restaurant was good. Free bikes to rent.
front desk rude . Rooms not clean and ac never worked
Great bar staff service. Great view. Pool table to hang out with friends.
The hotel is in the center of the entertainment area. Food is close, with a new supermarket and bakery within a block. The ferry to Isla Mujeres is across the street. Bus stops are everywhere in the area - 10.5 Pesos get you to additional shopping and entertainment and ferry stops.
clean, comfy, convenient, totally worth the money. and the staff was helpful and friendly!
The hotel in general has some wear and tear. That being said it wasnt terrible. I didnt expect much for the price but I believe there are better deals to be had in cancun
The hotel is located in downtown cancun. It is easy to walk to all the major attractions from this hotel. The hotel itself is a little run down but nothing too bad. The bathroom was fairly clean and updated. The bed was pretty firm but fine. The hallways are a little dark and beaten up. The fridge in the room didnt work. The one thing that was excellent was the wifi service. If I was in college I would stay here again. At this point in my life I would spend extra money and stay else where.
This location is ideal for young people looking to get around by foot and taxi. Less than a 5 minute walk to the beach, food and club and bar excitement!
Great food and attractions are close by!!!!! Loved it! Zip lining, riding atv, and cave diving plus many many more
Hotel highlights
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
- Fitness center
Located in Avenida Kukulkan, Aloft Cancun is adjacent to Caracol Beach and within a 5-minute walk of Forum Beach. This 177-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Gaviota Azul Beach and Plaza Caracol Mall are a short walk away.
Dining
Enjoy a bite to eat at Nook, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.
Rooms
All 177 air-conditioned rooms feature minibars, coffee makers, and free bottled water. 42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Safes, phones, and desks are other standard amenities.
Property features
At Aloft Cancun, guests enjoy an outdoor pool, a fitness center, and a sauna. A multilingual staff is on hand to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a rooftop terrace, free WiFi in public areas, and a meeting room.
Guest reviews for Aloft Cancun
great hotel
Everyone
My experience at Aloft was by far the best hotel I've stayed at in a long time
aloft hotel
Everyone
It was a decent room for this price it's awesome, right by everything, right by the beach and not as expensive as other Hotels. Just don't loose ur room key. All in all good experience, nice bar in the hotel. Pool is decent.
Review comment
sergio.carames@aloftcancun.com.mx responded on Mar 14, 2017
Dear Guest. Thank you so much for taking the time to share your comments with us. We hope that you've had a nice stay with us and we would love to host you again. Receive a warm regard from the Aloft Cancun Staff!
not family friendly
Everyone
This hotel is not worth their rates. It does not have beach access or ammenities. They also attempted to charge me 600 pesos to drink one of my beers. Terrible experience. Stay away!
Review comment
sergio.carames@aloftcancun.com.mx responded on Feb 18, 2017
Dear Ricardo: First of all, thank you for sharing your comments with us! Your feedback is very important and valuable, we have already addressed this matter to the corresponding area. Even though we don't have beach access, we have a deal with a beach club (Mandala Beach) which is within a walking distance from the hotel. We hope to have the chance to host you again; we are really looking forward to see you again! Regards from Aloft Cancun Staff!
location, location, location!
Everyone
If you want to be smack dab in the middle of all the night life and bargain shopping that Cancun has to offer, then this is the place. Nice place with nice amenities and a very clean no frill's kind of place. Loved the rooftop pool and bar. Great view! Value priced for what you get. I recommend this especially for the spring breakers on a budget.
Review comment
sergio.carames@aloftcancun.com.mx responded on Feb 11, 2017
Dear Mr. John, Thank you very much for staying with us and for taking the time to share your comments with us. We are really pleased to learn that you had a great stay and that you loved our rooftop, it has an amazing and relaxing view! We hope that you have the opportunity to come back to our beautiful destination and chose us again! Regards!
the room looked dated and worn
Everyone
The room was a disappointment. Workmanship was bad. Lots of exposed or hanging wires.
Review comment
sergio.carames@aloftcancun.com.mx responded on Feb 9, 2017
Dear Mr. David, We would like to thank you for taking the time to share your comments. We apologize for the inconveniences you had , we will addressed this situation to the corresponding department. We hope to have the pleasure to host you again in a near future. Regards!
desperately in need of a remodel.
Everyone
I am a big fan of Aloft hotels. This one is tired and in need of a remodel. The bed was so lumpy you could see it through the comforter. The towels are rags that need to be replaced. The staff and the location is the only good thing about this place.
Review comment
sergio.carames@aloftcancun.com.mx responded on Feb 7, 2017
Dear Guest, We would like to thank you for taking the time to share your comments. We apologize for all the inconveniences you had, we will addressed this situation to the corresponding department. On the other hand, we are really happy to learn that you enjoy staying with us and that the location was suitable for your needs. We hope to have the pleasure to host you again in a near future. Regards!
very nice experience, close to the beach@nightclub
Everyone
I really enjoy my short stay at this hotel, really great, you don't have to pay taxi to be move because u are in the more cosmopolitan and centric area of Cancun hotel, Close to the best clubs in Cancun, they offer discount on mandala beach, I really recommend it!!!
Review comment
sergio.carames@aloftcancun.com.mx responded on Feb 7, 2017
Dear J. Peralta, Thank you so much for taking the time to share your comments with us. We hope that you've had a nice stay with us and we would love to host you again. Receive a warm regard from the Aloft Cancun Staff!
good deal
Everyone
Close to clubs walking distance from everything. Loved it . Would like air conditioning in lobby but it was a great place to stay! Staff was extremely helpful and knowledgeable !
Review comment
sergio.carames@aloftcancun.com.mx responded on Jan 26, 2017
Dear Guest, Thank you very much for staying with us and for taking the time to share your comments with us. We are really pleased to learn that you had a great stay and that you loved our rooftop, it has an amazing and relaxing view! We hope that you have the opportunity to come back to our beautiful destination and chose us again! Regards!
perfect location- nice hotel!
Everyone
I picked this hotel out due to the reviews and am glad I did! It was located in a perfect spot, so close to the hotel zone night life and many restaurants. The staff was really nice and although mu boyfriend speaks Spanish, they were able to communicate in English as well. Online I requested a king bed but got 2 queens, it wasn't a huge deal but would have been nice. The man at the counter said they cannot guarantee a king bed, but told us we could come the next day to see if there was a room open with a king bed. Downstairs there is an ATM, pool table, bar, restaurant, local kitchen area, taxi service, and booths to help you get discounts for nearby nightlife. The room was nice, they provide really nice shower essentials and the room overall felt clean. A big stand out point for me was the rooftop pool. There are many chairs and large beds. It was really pleasant. If I ever came back to Cancun I would come back to Aloft!
Review comment
sergio,carames@aloftcancun.com.mx responded on Jan 17, 2017
Dear Miss. Kimberly, We would like to thank you for taking the time to share your comments with us! We are happy to learn that you liked your room, our location and rooftop, we love it too! Its amazing view is so beautiful and relaxing! We will addressed your comment on the room service to the corresponding department, thank you for bringing that up! Regards!
no beach access
Everyone
We had hoped to get a hotel close to the beach. It was close but not ON the beach and the public beach access was a small area near a pier. We had to pay for a guest pass at another hotel after being kicked out of the Hyatt's beach. We only found out from the front desk after check-out that there was a Mandela Beach club pass that was available for Aloft hotel guests. Too late for us :( Also general room cleanliness was an issue as we had to change rooms after the toilet got stopped up twice on the first day. Every guest towel had stains on them as well. Despite all of these problems, the staff was great. The waiter in the restaurants offered food suggestions due to my upset stomach, the Concierge helped make phone calls to help us cancel a babysitter and confirm our airport transfer, and room service was prompt and courteous. So the staff definitely tried to make sure we had a pleasant stay.
Review comment
Sergio Caramés responded on Sep 28, 2016
Dear Mr. Todd: First of all, thank you for sharing your comments with us! Your feedback is very important and valuable. We are very happy to know that the location suited your needs. Thank you for bringing up the condition of the baths and linens, we have already addressed this matter to the corresponding area. Even though we don't have beach access, we have a deal with a beach club (Mandala Beach) which is within a walking distance from the hotel. We hope to have the chance to host you again; we are really looking forward to see you again! Regards from Aloft Cancun Staff!
Dear Guest, First of all we would like to thank you for taking the time to answer our service survey. We are really happy to know that your stay with us was really good. Our main priority is to make you feel welcome and provide you with the Aloft service you deserve, we are very pleased that we met your expectations. If you ever have additional comments to add, you can contact us at any time; it would be a pleasure to hear from you again. Thank you for your visit and we are looking forward to host you again! Sincerely,