Smart Cancun The Urban Oasis

4.0 star property

Choose dates to view prices

Photo gallery for Smart Cancun The Urban Oasis

Outdoor pool
In-room safe, laptop workspace, iron/ironing board
Food and drink
Sports bar
Outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500
  • Place, Mercado 23
    ‪5 min walk‬
  • Place, Las Palapas Park
    ‪5 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

Standard Room

7.4 out of 10
Good
(22 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

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About the neighborhood

Cancun

Located in Downtown Cancun within a short walk of Las Palapas Park, Smart Cancun The Urban Oasis is within a mile (2 km) of other popular sights such as Puerto Cancun Marina Town Center. This 132-room, 4-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Mercado 23 - 5 min walk - 0.3 miles
  • Las Palapas Park - 5 min walk - 0.3 miles
  • Benito Juarez Municipal Building - 6 min walk - 0.4 miles
  • Plaza 28 - 16 min walk - 0.9 miles
  • Plaza Las Americas - 4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Subway - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Taqueria Coapeñitos - ‬4 min walk
  • ‪Subway - ‬3 min walk
  • ‪Fish n' Fries - ‬6 min walk

About this property

Smart Cancun The Urban Oasis

Guests of Smart Cancun The Urban Oasis have access to an outdoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include meeting rooms, laundry facilities, and a banquet hall.
Guests can enjoy free WiFi and flat-screen TVs. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are also standard.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bites

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms

Accessibility

  • No elevator

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1985
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 4.94 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: USD 8 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Free WiFi in public areas has a 1-device limit.

Property is also known as

Oasis Smart Cancun
Oasis Smart Hotel
Oasis Smart Hotel Cancun
Smart Oasis Hotel Cancun
Smart Oasis Cancun
Smart Cancun by Oasis
Smart Cancun The Urban Oasis Hotel
Smart Cancun The Urban Oasis Cancun
Smart Cancun The Urban Oasis Hotel Cancun

Frequently asked questions

Are free cancellation options available at Smart Cancun The Urban Oasis?

Smart Cancun The Urban Oasis offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Smart Cancun The Urban Oasis?

As of Jun 15, 2026, prices found for a 1-night stay for 2 adults at Smart Cancun The Urban Oasis on Jun 16, 2026 start from $93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Smart Cancun The Urban Oasis?

This hotel is situated in Downtown Cancun, just steps from Mercado 23, and within a 10-minute walk of Las Palapas Park and Mercado Ki Huic. You'll also find Playa Tortugas and Plaza Las Americas within a short drive.

Is parking available on site at Smart Cancun The Urban Oasis?

Yes, self parking is offered for free at the hotel.

Does Smart Cancun The Urban Oasis feature a casino?

No, Smart Cancun The Urban Oasis doesn't have a casino.

Is there an indoor pool at Smart Cancun The Urban Oasis?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Smart Cancun The Urban Oasis a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a poolside bar.

Are there hot tubs at Smart Cancun The Urban Oasis?

No, this hotel doesn't have a spa tub.

Does Smart Cancun The Urban Oasis have a restaurant that serves breakfast?

No, Smart Cancun The Urban Oasis doesn't have a restaurant that serves breakfast.

Does Smart Cancun The Urban Oasis allow pets to stay for free?

No, pets aren't allowed at Smart Cancun The Urban Oasis.

Are there connecting rooms at Smart Cancun The Urban Oasis?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Smart Cancun The Urban Oasis?

The closest major airport to Smart Cancun The Urban Oasis is Cancun Intl. Airport (CUN), which is 11.1 mi away (20 minutes by car).

Are there rooms with balconies that I can book at Smart Cancun The Urban Oasis?

No, there aren't any guestrooms at Smart Cancun The Urban Oasis that offer a balcony.

Smart Cancun The Urban Oasis Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 370 out of 1001 reviews
Rating 8 - Good. 288 out of 1001 reviews
Rating 6 - Okay. 156 out of 1001 reviews
Rating 4 - Poor. 84 out of 1001 reviews
Rating 2 - Terrible. 103 out of 1001 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities
Nice hotel, staff was great. Good walking distance from restaurants and a great supermarket. Would def stay again.
Stayed 10 nights in Mar 2026
Verified

10/10 Excellent

Bana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel 10/10
Stayed 7 nights in Mar 2026
Verified

8/10 Good

brenda

Liked: Cleanliness
Location was great
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Leah

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, excellent customer service from Belsen and Ivan, would definitely come back!!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Shelley

Liked: Cleanliness, amenities, property conditions & facilities
Stayed for three days due to flight cancellations and was quite happy to do so. Everything was clean...rooms, pool area, lobby, etc. Breakfast buffet offered a large selection of foods and the hotel staff, especially at the front desk were friendly and helpful.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay. Every staff member we encountered was friendly and helpful. The facility was clean and well maintained. The location was in walking distance of great local restaurants as well as other fun attractions. The gym and food also surpassed expectations.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Elmar

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good service. The only thing missing was a refrigerator
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

Douglas

Disliked: Staff & service, amenities, property conditions & facilities
My family couldn’t access this hotel to visit me while I stayed in Cancun because of mobility issues. This hotel isn’t handicap friendly at all.
Stayed 8 nights in Feb 2026
Verified

6/10 Okay

Farida

Liked: Cleanliness
Staff can be more friendly, amenities can be improve for example a small fridge in room.
Stayed 7 nights in Dec 2025
Verified

6/10 Okay

Sergiy

Liked: Property conditions & facilities
On Expedia said breakfast including. But from third day stuff told me I need pay for it. Its downtown and no beaches around. 20-30 min on bus. Stuff friendly. Room ok.
Stayed 8 nights in Dec 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and restaurant area.
Verified

8/10 Good

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful place to stay
Stayed 1 night in Aug 2022
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty standard hotel, pretty good value for money
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

This place is excellent! Great front end staff and very accommodating for early check in and storage of backs afterwards. Truly a great stay and excellent buffet breakfast !
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

anne

Liked: Cleanliness, staff & service, property conditions & facilities
The place is good and affordable
Stayed 7 nights in Feb 2025
Verified

8/10 Good

Ian

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean ,had some challenges with the face basin tap! The manager sent maintenance staff to sort it out. The Staff was courteous! I left my Under armour long sleeve in my previous room on O'Cancun side and the Manager made sure I got it back from the lost and found! Thank you to the Manager!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast really good.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to stay!! Easy access to many places in Cancun! Staff is very friendly and helpful.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and if you’re sightseeing is perfect all the buses stop here
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Hermilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet and the hotel overall exceed my expectations, for the price I was expecting a lower quality hotel, I highly recommend it.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience, can’t wait to visit again.
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Eytan

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice pool - we'll stay again
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great - comfort, service, and especially the location.
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

King

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional. The rooms were excellent. The hotel was excellent. The food was amazing!!!
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Roxanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service!
Stayed 1 night in Jul 2023