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Recent guest reviews

This is beautiful property. It is located central to Cancun. The amenities are excellent!!

Great on site pool And bar good location and amenities Only a mile away from the Cancun mall lots of restaurants bars and shops close by

I liked that it was in Cancun not the resort area . It was by the mall and grocery stores and was easy to get around by bus and taxi.

Staff was responsive and friendly. Room was comfy and clean.

I liked the attention of the workers, especially those of the restaurants service. And What I did not like was that they did not have good attention in the change of the bath towels, bed sheets.

The pool, restaurant and lobby coffe cafe were great. Room was basic but comfortable.

The employees there go out of their way to make your stay special specialy Ana at the reception desk. Their breakfast bufett has a lot of good options and the waiters specialy Brandon, Brenda and Rosalia make sure you have everything you need to enjoy your breakfast

It was good. Thanks for everything. Good value for money. Good location:

Excellent stay, staff was friendly and rooms were clean and facilities are excellent, I highly recommend the hotel

Nice hotel that is close to the beach. We over the pool and rest area, I highly recommend.

We made a quick reservation through Orbitz from the airport when they cancelled our flight. Price was incredibly cheap compared to other resort from the Hotel Zone. Expected for a hotel not in front of the beach. Room was clean. But there was a smell coming out of the bathroom we thought it was possibly coming from the shower drain hole. The AC never went below 26°C(78.8°F) there was 4 of us and it was hot. We called the front desk and they promptly came to adjust it but it never cooled down.

Love this hotel for location and relaxing pool area / grounds. During last stay after shutting off the AC once turned on again it made loud noise frequently overnight. Did not complain cause of the hours and the fact that was catching a flight out early in the morning

Downtown central location away from All Inclussives quick inexpensice ride to beaches. Taxi or public bus takes you quick. Gym, beautiful pool area with pool service

Hotel is nice, breakfast was delicious, room is big comfort bed, room was always clean. Pool is very nice but it’s not maintained. Pool side tables are up and very dangerous, jacuzzi area very nice but dirty you can see the yellow around the jacuzzi of not being clean at all very dirty!

mold in the shower of my room water doesn’t go down in the shower air conditioning not cooling refrigerator of one of our rooms was not working some of the staff especially raul the security guy really rude we order food at the pool it took 1/30 min to get a pizza and the end off the bill they charge the pizza twice i will never recommend this place

We were only looking for a hotel for one night and near to the bus station since we were traveling to Chiquila and then to Holbox Island. The hotel was at only 10min of the station and breakfast was included. The pool area and restaurant were nice and the room had AC. It worked out perfect for us for what it was intended.

Av Tulum 13-14 Cancun QROO

Hotel highlights

  • Close to Market 28
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Downtown Cancun within a mile (2 km) of Market 28, Smart Cancun by Oasis is within 2 miles (3 km) of other popular sights such as Plaza Las Americas. This 132-room, 4-star hotel has a private beach along with an outdoor pool and free in-room WiFi.


Dining

Enjoy a bite to eat at Dos Lunas, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:00 AM.


Rooms

All 132 air-conditioned rooms feature minibars, coffee makers, and free bottled water. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes and phones are also standard.


Property features

Guests of Smart Cancun by Oasis have access to an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a beach shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include conference space, a business center, and laundry facilities.

Room options

Smart Plus

2 Double Beds | 1 King Bed | Sleeps 4

Smart Non refundable

2 Double Beds | 1 King Bed | Sleeps 4

Smart

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Smart Cancun by Oasis

Everyone (30) Couples (1) Family (4)
5
Everyone

This is beautiful property. It is located central to Cancun. The amenities are excellent!!

By on Feb 15, 2020

Review comment responded on Feb 18, 2020

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. We are glad that you enjoyed your stay and that you took advantage of our location. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Best regards,

4
Family

Great on site pool And bar good location and amenities Only a mile away from the Cancun mall lots of restaurants bars and shops close by

By on Dec 21, 2019

Review comment responded on Dec 23, 2019

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. We are glad that you enjoyed your stay and that you took advantage of our location. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Best regards,

5
Family with small children

I liked that it was in Cancun not the resort area . It was by the mall and grocery stores and was easy to get around by bus and taxi.

By on Oct 6, 2019

Review comment responded on Oct 31, 2019

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. We are glad that you enjoyed your stay and that you took advantage of our location. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Best regards,

5
Family with small children

Staff was responsive and friendly. Room was comfy and clean.

By , from Los Angeles on Sep 11, 2019

Review comment responded on Oct 30, 2019

Dear Claudia, Thank you very much for your opinion about our hotel and our services, we are glad that you enjoyed your stay. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We look forward to welcome you back. Kind regards

3
Everyone

By on Sep 8, 2019

Review comment responded on Oct 29, 2019

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

5
Family Family

I liked the attention of the workers, especially those of the restaurants service. And What I did not like was that they did not have good attention in the change of the bath towels, bed sheets.

By on Jul 24, 2019

Review comment responded on Aug 26, 2019

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,

4
Everyone

By on Jun 9, 2019

Review comment responded on Jul 8, 2019

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

4
Everyone

The pool, restaurant and lobby coffe cafe were great. Room was basic but comfortable.

By , from NYC on May 8, 2019

Review comment responded on May 29, 2019

Dear Melissa, Thank you for taking the time to share your experience about your stay at our resort. We are glad you enjoyed our gastronomic options and the facilities. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Kind regards,

5
Family

The employees there go out of their way to make your stay special specialy Ana at the reception desk. Their breakfast bufett has a lot of good options and the waiters specialy Brandon, Brenda and Rosalia make sure you have everything you need to enjoy your breakfast

By on Apr 27, 2019

Review comment responded on Apr 27, 2019

Dear Guest, Thank you very much for your opinion about our hotel and our services, we are glad that you enjoyed your stay. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We look forward to welcome you back. Kind regards

5
Everyone

By on Feb 15, 2019

Review comment responded on Apr 4, 2019

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

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