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Smart Cancun by Oasis

4.0 out of 5.0

Smart Cancun by Oasis

4.0 out of 5.0

Recent guest reviews

The pool, restaurant and lobby coffe cafe were great. Room was basic but comfortable.

The employees there go out of their way to make your stay special specialy Ana at the reception desk. Their breakfast bufett has a lot of good options and the waiters specialy Brandon, Brenda and Rosalia make sure you have everything you need to enjoy your breakfast

It was good. Thanks for everything. Good value for money. Good location:

Excellent stay, staff was friendly and rooms were clean and facilities are excellent, I highly recommend the hotel

Nice hotel that is close to the beach. We over the pool and rest area, I highly recommend.

We made a quick reservation through Orbitz from the airport when they cancelled our flight. Price was incredibly cheap compared to other resort from the Hotel Zone. Expected for a hotel not in front of the beach. Room was clean. But there was a smell coming out of the bathroom we thought it was possibly coming from the shower drain hole. The AC never went below 26°C(78.8°F) there was 4 of us and it was hot. We called the front desk and they promptly came to adjust it but it never cooled down.

Love this hotel for location and relaxing pool area / grounds. During last stay after shutting off the AC once turned on again it made loud noise frequently overnight. Did not complain cause of the hours and the fact that was catching a flight out early in the morning

Downtown central location away from All Inclussives quick inexpensice ride to beaches. Taxi or public bus takes you quick. Gym, beautiful pool area with pool service

Hotel is nice, breakfast was delicious, room is big comfort bed, room was always clean. Pool is very nice but it’s not maintained. Pool side tables are up and very dangerous, jacuzzi area very nice but dirty you can see the yellow around the jacuzzi of not being clean at all very dirty!

mold in the shower of my room water doesn’t go down in the shower air conditioning not cooling refrigerator of one of our rooms was not working some of the staff especially raul the security guy really rude we order food at the pool it took 1/30 min to get a pizza and the end off the bill they charge the pizza twice i will never recommend this place

We were only looking for a hotel for one night and near to the bus station since we were traveling to Chiquila and then to Holbox Island. The hotel was at only 10min of the station and breakfast was included. The pool area and restaurant were nice and the room had AC. It worked out perfect for us for what it was intended.

The hotel was very nice. Its location is great. The food was amazing and very cheap.

It was enjoyable the pool area and spa are good. It’s a very quiet and private place that is located in downtown Cancun so if you plan to travel around Quintana Roo you will find this spot great. Only issue was leaking ceilings, my first room had a leak on top of the bed, the staff was able to change me to a similar room though I should’ve been upgraded. Even after that incident due to the rain the hallway was flooded a bit from water so I can’t give five stars here.

- the hotel parking looked like it belong to the hotel next door so a sign can help, - when I checked in a couple of employees standing in the front desk question me if Im in the right hotel saying they have a few hotels as if I care or didn't know where im staying, forcing me to look up emails and verify address instead of just saying welcome and check for my name in the system themselves. and the 2 employees standing by the front desk playing with their phones blocked me from getting closer to the receptionist and I had to communicate with her from far away until they moved. - when I got to the room I had to repair the toilet lever so the tank will flush and the shower drain is clogged and drains slowly so you will be standing in water by the end of your shower. - all the TV channels but one are in Spanish so its hard to find something to watch. - hotel WIFI is not secure and looked like someone is trying to steal privet info off my laptop so I had to use the hotspot my cellphone for wifi. - the hotel club/bar did not have shows/entreatment daily and closed early. - the only good thing I can say is that the shower has great water pressure and the back pool area is beautiful and sexy.

The hotel had a convenient location for the price. It’s not the most modern nor up to date but you get what you pay for. I would stay again for the price point.

Staying downtown has become a real plus for us. You are a 50 peso cab ride from everything. As much of a cultural experience as you can get in Cancun. The staff (particularly young Antonio at the front desk) are excellent and helpful. The restaurant is very good and reasonable. The fact that the elevator did not work for 2 days of our stay is a major negative. The first room we were put in was very bad but we were moved promptly after our complaint and maybe and a complaint by the Expedia rep who called us to see our check-in went. It was #207. Slippery tile around the pool bathroom and the lack of stairs into the pool are little somethings. Overall, a very nice stay at a nice with nice amenities and people.

clean and convenient supermarket and restaurant within walking distance restaurants and coffees shop on site the room was clean and the staff was great

Av Tulum 13-14 Cancun QROO

Hotel highlights

  • Close to Market 28
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Downtown Cancun within a mile (2 km) of Market 28, Smart Cancun by Oasis is within 2 miles (3 km) of other popular sights such as Plaza Las Americas. This 4-star hotel has 119 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

Guests can enjoy a flat-screen TV and stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a minibar, a coffee maker, and free bottled water.


Property features

Guests staying at Smart Cancun by Oasis enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with limo/town car service. A multilingual staff is on hand to assist with dry cleaning/laundry and concierge services. Additional amenities include conference space, a business center, and laundry facilities.

Room options

Superior Double Room

Full 2 | King 1 | Sleeps 4

Standard Room, City View (Non refundable-2 kids eat & stay free)

Full 2 | King 1 | Sleeps 4

Party Package

King 1 | Full 2 | Sleeps 4

Junior Suite

King 1 | Sleeps 2

Guest reviews for Smart Cancun by Oasis

Everyone (27) Couples (3) Family (1) Other (1) Friends (1)
4
Everyone

By on Jun 9, 2019

4
Everyone

The pool, restaurant and lobby coffe cafe were great. Room was basic but comfortable.

By , from NYC on May 8, 2019

Review comment responded on May 29, 2019

Dear Melissa, Thank you for taking the time to share your experience about your stay at our resort. We are glad you enjoyed our gastronomic options and the facilities. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Kind regards,

5
Families

The employees there go out of their way to make your stay special specialy Ana at the reception desk. Their breakfast bufett has a lot of good options and the waiters specialy Brandon, Brenda and Rosalia make sure you have everything you need to enjoy your breakfast

By on Apr 27, 2019

Review comment responded on Apr 27, 2019

Dear Guest, Thank you very much for your opinion about our hotel and our services, we are glad that you enjoyed your stay. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We look forward to welcome you back. Kind regards

5
Everyone

By on Feb 15, 2019

Review comment responded on Apr 4, 2019

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

4
Everyone

It was good. Thanks for everything. Good value for money. Good location:

By , from Puebla on Nov 21, 2018

Review comment responded on Nov 22, 2018

Dear Jorge, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

4
Everyone

By on Sep 17, 2018

Review comment responded on Sep 19, 2018

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

5

nice hotel whit toons of amenities and professiona

Everyone

Excellent stay, staff was friendly and rooms were clean and facilities are excellent, I highly recommend the hotel

By on Aug 18, 2018

Review comment responded on Sep 22, 2018

Dear Guest, Thank you for the kind words you have for our team. We are very glad to know you enjoyed your recent visit to the hotel. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Best regards

5
Everyone

Nice hotel that is close to the beach. We over the pool and rest area, I highly recommend.

By on Aug 16, 2018

Review comment responded on Aug 20, 2018

Dear Guest, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

4

hotel ok. the ac not

Everyone

We made a quick reservation through Orbitz from the airport when they cancelled our flight. Price was incredibly cheap compared to other resort from the Hotel Zone. Expected for a hotel not in front of the beach. Room was clean. But there was a smell coming out of the bathroom we thought it was possibly coming from the shower drain hole. The AC never went below 26°C(78.8°F) there was 4 of us and it was hot. We called the front desk and they promptly came to adjust it but it never cooled down.

By on Jul 19, 2018

4
Everyone

Love this hotel for location and relaxing pool area / grounds. During last stay after shutting off the AC once turned on again it made loud noise frequently overnight. Did not complain cause of the hours and the fact that was catching a flight out early in the morning

By on Jul 11, 2018