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Occidental Costa Cancún All Inclusive

Property class: 3.5

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Photo gallery for Occidental Costa Cancún All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
Property video
Garden
Junior Suite, Hot Tub, Ocean View | View from room
Interior entrance

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Escénica Tower
    ‪2 min walk‬
  • Place, Playa Tortugas
    ‪6 min walk‬
  • Place, Langosta Beach
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Double Room

Double Room | Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room

8.0 out of 10
Very good
(310 reviews)
  • Garden view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Terrace

Double Room, Terrace | Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Terrace

7.6 out of 10
Good
(72 reviews)
  • Garden view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Sea View

Double Room, Sea View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Sea View

8.2 out of 10
Very good
(65 reviews)
  • Sea view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

2x2 interconnecting rooms | Free minibar, in-room safe, blackout drapes, iron/ironing board

2x2 interconnecting rooms

8.4 out of 10
Very good
(40 reviews)
  • Garden view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Junior Suite, Hot Tub, Ocean View

Junior Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Hot Tub, Ocean View

8.6 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 829 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera within a 5-minute walk of Escénica Tower, Occidental Costa Cancún All Inclusive is within 2 miles (3 km) of other popular sights like Puerto Cancun Marina Town Center. This 358-room, 3.5-star property welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • Escénica Tower - 2 min walk - 0.1 miles
  • Playa Tortugas - 6 min walk - 0.4 miles
  • Langosta Beach - 13 min walk - 0.7 miles
  • Las Perlas Beach - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Restaurant Dos Lunas - ‬6 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Los Chachalacos - ‬4 min walk
  • ‪The White Box Gastrobar - ‬8 min walk
  • ‪Bites Food Hall - ‬7 min walk

About this property

Occidental Costa Cancún All Inclusive

Occidental Costa Cancún All Inclusive features a full-service spa, an outdoor pool, and a gym. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a sauna, free WiFi in public areas, and a hot tub.
32-inch plasma TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free minibar items, coffee makers, and ceiling fans are other standard amenities.
An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Albatros
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • A facilities fee includes use of: spa

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Frequently asked questions

Will I find all-inclusive rate plans at Occidental Costa Cancún All Inclusive?

Occidental Costa Cancún All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Occidental Costa Cancún All Inclusive?

As of Apr 15, 2026, prices found for a 1-night stay for 2 adults at Occidental Costa Cancún All Inclusive on Apr 28, 2026 start from $192, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Occidental Costa Cancún All Inclusive?

Occidental Costa Cancún All Inclusive offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What's there to see near Occidental Costa Cancún All Inclusive?

This property is situated in Zona Hotelera within a short 6-minute walk of Playa Tortugas and also 13 minutes on foot from Langosta Beach. You'll also find Puerto Cancun Marina Town Center and Tortuga Beach within a short drive.

Is there parking available at Occidental Costa Cancún All Inclusive?

Yes, self parking is offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is a spa located at Occidental Costa Cancún All Inclusive?

Zenserenz is the property's spa and services include hot stone massages, body treatments, and facials.

Does Occidental Costa Cancún All Inclusive have a casino at the property?

No, Occidental Costa Cancún All Inclusive doesn't have a casino.

Will I find an indoor pool at Occidental Costa Cancún All Inclusive?

No, this property doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 8:00 AM and 8:00 PM.

What do couples enjoy most about Occidental Costa Cancún All Inclusive?

This beachfront property offers many amenities for couples such as 4 restaurants and an outdoor pool with some guestrooms featuring a private hot tub.

Are there hot tubs at Occidental Costa Cancún All Inclusive?

No, but guests can enjoy a sauna at this property.

Does Occidental Costa Cancún All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Occidental Costa Cancún All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Will Occidental Costa Cancún All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Occidental Costa Cancún All Inclusive.

Are there connecting rooms at Occidental Costa Cancún All Inclusive?

No, this property doesn't feature connecting guestrooms.

How far is the airport from Occidental Costa Cancún All Inclusive?

The closest major airport to Occidental Costa Cancún All Inclusive is Cancun Intl. Airport (CUN), which is 13.3 mi away (24 minutes by car).

Are there rooms with balconies at Occidental Costa Cancún All Inclusive?

Yes, some guestrooms at this property offer either a furnished balcony and a terrace where guests can enjoy ocean and garden views.

Does Occidental Costa Cancún All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Occidental Costa Cancún All Inclusive.

Occidental Costa Cancún All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1224 out of 2723 reviews
Rating 8 - Good. 708 out of 2723 reviews
Rating 6 - Okay. 421 out of 2723 reviews
Rating 4 - Poor. 173 out of 2723 reviews
Rating 2 - Terrible. 197 out of 2723 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Pamelanie Pacatang, Dyer

Traveled with partner
Liked: Cleanliness
The hotel environment is clean and tidy; chaotic when the music is blasting in the pool area for entertainment time, the whole hotel premises is very loud including when you are inside your room trying to rest. The food is good. We liked the specialty Italian. Buffet area has limited choices but enough to fill for breakfast, lunch and dinner. Beach is small, there is only a small portion to swim because it's next to the docking/loading area of the ferry to Xcaret excursion. The pool is one huge big thing in the middle of the hotel. Not bad for an affordable vacation as long as you don't expect luxury.
Stayed 3 nights in Jan 2026

6/10 Okay

Tetyana

Traveled with family
Liked: Cleanliness, amenities
Pros: Tasty and varied food, very friendly staff. Cons: The room is already a bit worn out; the sea is practically absent — just a small fenced-off shallow area; only one swimming pool. Under the pretext of a free introductory breakfast at the Occidental Tucancún hotel, we were subjected to a 2-hour timeshare membership sales presentation. There was also a “free” 3.5-hour sightseeing tour of Cancun, which would most likely turn into a pushy shopping tour, so we didn’t go.
Stayed 12 nights in Jan 2026

4/10 Poor

gregory thomas

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The food at this resort is so terrible, luckily there is a taco shop across the street we went there every night because I definitely would’ve gotten sick from the food there. The bartenders are super awesome, but the staff is pretty disappointing overall. The pool and beach are really small and just not a lot of space. I don’t have much good to say about this place other than the rooms are nice.
Stayed 4 nights in Jan 2026

8/10 Good

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and clean, the food was good. The major issue was check in. The line was long and employees were working at snail pace. We worked up 3-4am in the morning to flew there. Everyone was tired, hungry, and sleepy. What a way to start a vacation with 1 hour waiting in line!
Stayed 4 nights in Jan 2026

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the resort, except for the beach. It was very small, and the water was dirty. It was also not quiet at all because of the big boats coming in and out all day long.
Stayed 5 nights in Jan 2026

6/10 Okay

Kyra

Traveled with group
Cancun was lovely but my stay at the Occidental was okay, largely because of the quality of my room and food options. Safety is hugely important and the lock on my terrace door was broken. It seems like the hotel tried to fix it by putting a makeshift latch onto the door but that isn’t a proper solution. Also, the bolt-lock on my entryway door was broken. It seems like there had been no previous efforts to fix it. Lastly - I came across a few mosquitoes in the room, more so than I ever have before in tropical/warm countries that I’m visiting. The front desk said that they would fumigate but I’m unsure if the fumigation ever happened (or if it did, whether it even worked). In addition - the food options were underwhelming, especially for an all inclusive resort. As someone who is traveling with a person who is vegan, we struggled to find decent food options daily on the resort. Overall - the resort is nice but certain aspects do need to be worked out to ensure all guests have a great stay.
Stayed 4 nights in Jan 2026

6/10 Okay

Orquidia del c Baez

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean Amenities were fine food was terrible
Stayed 3 nights in Jan 2026

8/10 Good

Daniel

Liked: Cleanliness
Decent food, drinks were great. Rooms were nice.
Stayed 4 nights in Jan 2026

8/10 Good

bianca

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Live environment. Family oriented. Food was amazing. Small hotel but perfect for a budget vacation. Spa was good and relaxing. Bartenders were so welcoming. Drinks could be better but not the bartender fault quality of the mix juices could be better. Beach is small but well kept. When you get in they check you in then ask you to sit to make dinner reservations at the same time they will offer you to visit there other hotel and offer timeshares and a free bottle of tequilla or discounted spa package. If you are into timeshares go if not you are not missing anything. Overall this hotel was a good place to spend a short time. If your looking for budget and small family hotel here is the llace if you are looking for more upscale, big beach, more resturants and upgraded rooms look elsewhere.
Stayed 2 nights in Dec 2025

10/10 Excellent

Patrizia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Even though the AC in the room wasn't working properly, the overhead fan kept us comfortable. The hotel is kept impeccably clean, the staff are extremely friendly & cheerful, there are lots of activities during the day and evening, the food at the restaurants was delicious (I cut my steak with a butter knife it was so tender). Will definitely stay here again.
Stayed 4 nights in Jan 2026

8/10 Good

Mary

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very nice. Kudos to Gustavo, Emanuel, Wilberth, and Reuben. The location was OK but not the best beach. The food was adequate, but the drinks flowed like water!
Stayed 5 nights in Jan 2026

10/10 Excellent

Sohail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Dec 2025

8/10 Good

Yulia, Glen Mills

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was a constant unpleasant smell of sewage in the bathroom of my room. There was also no hair conditioner provided. Otherwise, we were satisfied with our stay at this hotel: regular and thorough cleaning, a clean and well-maintained territory, and most importantly, friendly staff always ready to help.
Stayed 6 nights in Jan 2026

8/10 Good

Vale

Liked: Property conditions & facilities
The best were the shows they did every night, there was also live and instrumental music. The cleaning is not very good, especially in the bathrooms. The food was varied in buffets, but in specific restaurants, for example seafood, the octopus was not well cooked. The pool very clean and beautiful. Very kind people.
Stayed 6 nights in Jan 2026

8/10 Good

Byron

Liked: Cleanliness, amenities
The food in the main dining room was far superior to other all inclusives in a similar price point. The on property restaurants were sub par, and apparently our 3 night stay only included one dinner, a fact we were not informed of until trying to book dinner on night 3. Service was courteous and available, but this is clearly a lower experienced staff compared to other service based hotels in the area at similar price point. The rooms were clean, comfortable, and serviced timely. Couldnt ask for more. Don't plan around the on site entertainment, from pool activities to nightly shows it was produced at the quality of a decent middle school rec program. Location is great if you're doing a boat excursion, directly next door to port, with a nice private beach. Only 2 bars on location but walk up service never lacked and was never over crowded. Biggest turnoff was the unorganized checkin process and the floor manager/concierge more interested in booking time share trips to their sister hotel, biggest plus was the dining room door quality and open bar accessibility. Nothing here made me have to come back, nothing here makes me warn you against going.
Stayed 3 nights in Jan 2026

8/10 Good

Manuel

Stayed 7 nights in Dec 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Gabriella was great.
Stayed 5 nights in Jan 2026

8/10 Good

ralph

Stayed 21 nights in Dec 2025

10/10 Excellent

Lenora Yvonne

All and
Stayed 4 nights in Dec 2025

2/10 Terrible

V'Lynncia Marquitia Elaine

Room was not clean , staff were not pleasant, hot tub was filthy .
Stayed 3 nights in Jan 2026

10/10 Excellent

Grantland

Stayed 4 nights in Dec 2025

8/10 Good

Alex

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location, small ocean area to swim, but no waives. clean ,friendly stuff, but limited number and varieties of ristorantes.
Stayed 8 nights in Dec 2025

8/10 Good

Jill M

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Super clean. Service staff at pool and buffet were amazing
Stayed 5 nights in Dec 2025

6/10 Okay

Hyo Sup

Traveled with family
Check in process took over an hour standing in line.
Stayed 3 nights in Jan 2026

4/10 Poor

Massoun

Disliked: Staff & service, property conditions & facilities
Stuff is Bad and incompetent, few people not enough to serve everybody, few waiters and atendente, antipathetic and slow. rooms has bad smell because of bad air condition. Restaurantes are small and crowded e long time waiting on foot to get a table with bad food and bad service. Elevators was broken for two day and we were obliged to use stairs for 5 flores. It was a bad experience I will not go back and I don´t recommend for every body, It dosen´t worth it, price is not so good for what you recive. it´s expensive .
Stayed 7 nights in Dec 2025

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