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Recent guest reviews

Staff is very friendly and helpful!!! Property was clean. Food was good. Mini fridge is only supplied with 4 beers, 4 sodas and a couple waters. Over all we were happy with staff and service and would recommend!

The property was clean, everything attractive. The food was very good, the drinks very weak. The staff consistently friendly, and helpful. The pool was large and clean. The beach was pretty with lots of palm trees and plenty of loungers. The only thing we didnt like was the water access which was small, roped off and too close to a boat traffic area. If you want that ocean-waves thing book elsewhere, but it's a fine place for the pool folks.

The room (& resort )was smaller than the pictures made it look, but we were really only in our room to sleep and shower. Many waitstaff seemed stiff and not overly friendly at the buffet - all but one who stood out & was wonderful. Breakfast choices were limited and the same every day. Property is an older one, but kept up well and clean. We were frustrated with being approached several times after arriving to go over to the sister property as a sales pitch to get us to join their vacation club. Other than that, we had a wonderful time! Oh, bring bug spray for mosquitos!

Very clean and good food and excellent service workers. Ugly beach area, and had a room with ugly view and noisy outdoors. Too close to lobby bar

The price is reasonable ..compared to other resorts

It was super clean , alberto was at the bars ; and we had an amazing experience with him !!

They provided us with a last meal after checking out . That was unique, wonderful surprise

Clean room a plus .only 1 restaurant not many food choices. Small beach access area.1 pool . Do not do time share promotions . I did not get gifts promises and the 90 minutes turn to more than 3 hours .roberto maria sanchez y ramon rude people would not take a simple no for answer.

First Trip to Cancun this Resort was amazing!!! Everyone is so friendly and helpful especially Lupita Rivera she when above and beyond. Excellent service, the food was delicious scrambled eggs at the buffet incomparable... All amenities and services provided where really great. My family and I really enjoyed to be there

Let's start by saying that this has been the 12th time we visit Cancun we have stayed at different hotels many times a wonderful experience this hotel has been the worst most horrific I would not even call this a vacation A total waste Of hard earned money 930$ for 4 days Occidental Costa Cancun has no Customer service whatsoever very Angry Front Desk people and management is useless be prepared to pay for Wifi and if your flight leaves after 1pm you don't have access to resort not even water, Shower, Food when talking to manager said those are rules set by owners that are based in Spain like who cares where owners are please book somewhere else and enjoy your vacation like it should be it's your money DO NOT BOOK THIS HOTEL

Staff is amazing and you always feel comfortable and well looked after.

Blvd. Kukulcan Km 4.5 Cancun QROO

Hotel highlights

  • Walking distance to Turtle Beach and Langosta Beach
  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking

Located in Zona Hotelera, Occidental Costa Cancún All Inclusive is 1.7 mi (2.8 km) from Puerto Cancun Marina Town Center and within a 15-minute drive of other popular attractions like Plaza Las Americas. This 133-room, 3.5-star property welcomes guests with conveniences like a full-service spa, an outdoor pool, and free self parking.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. Relish the seafood at La Claraboya, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service.


Rooms

All 133 rooms feature free minibar items, coffee makers, and ceiling fans. Guests can expect to find 32-inch plasma TVs. Bathrooms offer hair dryers and free toiletries. Other amenities include safes, phones, and ironing boards.


Property features

Occidental Costa Cancún All Inclusive features a full-service spa, an outdoor pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include free WiFi in public areas, a meeting room, and a business center.

Room options

Double Ocean Front - Single occupancy

1 King Bed | Sleeps 1

Double with Terrace - Single occupancy

1 King Bed | Sleeps 1

Double Room

1 King Bed | 2 Double Beds | Sleeps 4

Junior Suite Ocean Front View with hot tub - Single Occupancy

1 King Bed | Sleeps 1

Guest reviews for Occidental Costa Cancún All Inclusive

Everyone (76) Couples (11) Family (9)
5
Partner Couples

Staff is very friendly and helpful!!! Property was clean. Food was good. Mini fridge is only supplied with 4 beers, 4 sodas and a couple waters. Over all we were happy with staff and service and would recommend!

By on Mar 21, 2020

Review comment responded on Mar 21, 2020

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

4
Partner Couples

The property was clean, everything attractive. The food was very good, the drinks very weak. The staff consistently friendly, and helpful. The pool was large and clean. The beach was pretty with lots of palm trees and plenty of loungers. The only thing we didnt like was the water access which was small, roped off and too close to a boat traffic area. If you want that ocean-waves thing book elsewhere, but it's a fine place for the pool folks.

By , from Detroit, MI on Mar 10, 2020

Review comment responded on Mar 10, 2020

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

4
Family

The room (& resort )was smaller than the pictures made it look, but we were really only in our room to sleep and shower. Many waitstaff seemed stiff and not overly friendly at the buffet - all but one who stood out & was wonderful. Breakfast choices were limited and the same every day. Property is an older one, but kept up well and clean. We were frustrated with being approached several times after arriving to go over to the sister property as a sales pitch to get us to join their vacation club. Other than that, we had a wonderful time! Oh, bring bug spray for mosquitos!

By , from Buffalo Ny on Feb 22, 2020

Review comment responded on Feb 22, 2020

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

5
Everyone

By on Feb 9, 2020

Review comment responded on Feb 10, 2020

Muchas gracias por sus comentarios, es agradable saber que ha disfrutado su estancia con nosotros. Esperamos tener la oportunidad de tenerle de regreso pronto.

5
Everyone

By on Feb 9, 2020

Review comment responded on Feb 10, 2020

Muchas gracias por sus comentarios, es agradable saber que ha disfrutado su estancia con nosotros. Esperamos tener la oportunidad de tenerle de regreso pronto.

3
Everyone

By on Jan 21, 2020

Review comment responded on Jan 21, 2020

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

3
Partner Couples

Very clean and good food and excellent service workers. Ugly beach area, and had a room with ugly view and noisy outdoors. Too close to lobby bar

By on Jan 16, 2020

Review comment responded on Jan 16, 2020

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

5
Everyone

By on Dec 29, 2019

Review comment responded on Dec 30, 2019

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

4
Everyone

By on Dec 3, 2019

Review comment responded on Dec 3, 2019

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

5
Everyone

By on Oct 11, 2019

Review comment responded on Oct 12, 2019

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

Occidental Costa Cancún All Inclusive

Blvd. Kukulcan Km 4.5, Cancun, QROO 77500
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