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Recent guest reviews

We loved this property! Smaller resort so very easy to get around. Beach is small but calm. The facilities are clean and well taken care of. The staff are AMAZING! We literally felt like family when we left! My only complaint is that they didn't serve alcohol until noon so no mimosas at breakfast. Didn't get to the italian restaurant but the Mexican and seafood were good. Make sure you get your reservations for dinner right at 9am! I can't wait to return!!!

Have a lovely view and the staff is Great

Excellent

Great food choices .Buffet and Resturants have Really good food , Bartenders extremly fast and pleasent . Pool was excellent and the beach was nice , but extremly rocky which was painful and the big ships dock by the beach of the hotel and all you smell is fumes from the boat which is very strong to the point of feeling dizzy . Overall was a great place is you like all inclusive

All the staff were very polite, the areas look very clean all the time I will go back to this hotel.

Employees are very nice and friendly. Foods are delicious. Rooms are clean and perfect.

the hotel is excellent, you just have to bring your best attitude to enjoy everything

Occidental Costa is a very beautiful place. Very clean The food is amazing

The resort was very clean the staff was great. The good choose was not great and the beach area was small and congested with boats coming in and out

We had a party of five women for birthday celebrations. The hotel was very clean and the staff were professional and friendly. The property was nice with a pool and a small beach area, that was essentially a harbor. The property had four restaurants on site. The food was average but plentiful. Beds were very comfortable and we had adjoining rooms. We were about to catch buses to clubs downtown which made the more outgoing members of our party happy. Had a fantastic deep tissue massage in the spa and I’ve had many over the years. This was definitely in the top 3 and the price was very reasonable. Although we arrived around 1:30 checkin - to receive the key cards - wasn’t available until 3PM, so you have to wait in relatively long line as everyone is there at once. Like other resorts, you have to make reservations for the restaurants for dinner. They start at 9AM or until a line forms. Overall, it was a decent stay.

I wish we would have known this property was on a lagoon. Therefore, you do not get the turquoise blue water. Very tiny beach, but you can swim and the water is clear. Small resort which is nice, but 3 restaurants only so a long stay would be hard. We enjoyed our visit, but may choose another resort next trip.

El hotel fue muy bueno pero sobre todo la gente muy amable, respetuosos, y humildes, lo único malo es que el hotel no tiene lavandería

Super clean , friendly staff everything close to the location !! The beach at the hotel is nice

The employees very nice and friendly...

Very clean hotel - did not like that my room fridge was not replenished daily.

The Hotel Staff is what makes this hotel special. They are wonderful people and always look out for you . The restaurants are meh the Mexican food is the best & the buffet is good on certain days but the seafood and Italian restaurant are horrible and would avoid. The beach is super small and shared with a ferry, boats and other things so you’re huffing diesel so often. The pool is really nice and they do activities every day at the pool starting in the morning.

I love the facilities, great food and amenities

For the price, it was pretty nice. The restaurant dinner options are very nice but you must book early! They do not allow you to book dinner reservations before 9 am unless you have an excursion (must show proof). The beach was also very nice and had a lot of shade but the first 5 feet going into the water was a little rocky. It can get a little loud at night so if you want a calm relaxing environment, this may not be for you. We got a terrace room which was pretty nice, I think the rooms could be a lot better if they redid the walls and added more decor to make it feel homier. I did really appreciate the hammock that they put out on the terrace. The sink water smelled a little funny (which I assumed would happen since Mexico's plumbing isn't great.) Overall, I would stay here again if the rooms were renovated.

No wi-fi, restaurants require advance reservations. Towel service was poor. TV in Spanish only, took 3 days to have changed to English. Phone in room did not work, had to have it removed.

Blvd. Kukulcan Km 4.5 Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera, Occidental Costa Cancún All Inclusive is 1.8 mi (2.9 km) from Puerto Cancun Marina Town Center and within a 10-minute drive of other popular attractions like Plaza Las Americas. This 358-room, 3.5-star property welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. Relish the seafood at La Claraboya, one of 4 onsite restaurants.


Rooms

32-inch plasma TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free minibar items, coffee makers, and ceiling fans are other standard amenities.


Property features

Occidental Costa Cancún All Inclusive features a full-service spa, an outdoor pool, and a gym. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a sauna, free WiFi in public areas, and a business center.

Room options

Junior Suite, Hot Tub, Ocean View

1 King Bed | Sleeps 3

Double Room, Sea View

1 King Bed | 2 Double Beds | Sleeps 4

2x2 interconnecting rooms

1 King Bed and 2 Double Beds | 2 King Beds | Sleeps 7

Double Room

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Occidental Costa Cancún All Inclusive

Everyone (35) Couples (31) Family (44)
5
Family

We loved this property! Smaller resort so very easy to get around. Beach is small but calm. The facilities are clean and well taken care of. The staff are AMAZING! We literally felt like family when we left! My only complaint is that they didn't serve alcohol until noon so no mimosas at breakfast. Didn't get to the italian restaurant but the Mexican and seafood were good. Make sure you get your reservations for dinner right at 9am! I can't wait to return!!!

By on Sep 26, 2022

Review comment responded on Sep 26, 2022

Dear Darin,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing Occidental Costa Cancún to enjoy your holidays. We are thrilled to read that you had a pleasant stay and you fully enjoyed our services and facilities. We also thank you for your remarks about the cleanliness of the accommodation and facilities. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service with a memorable experience. We are always open to your comments, as this allows us to continually improve the experience we create for future guests. In reference to the bar schedule, we would like to take this opportunity to mention that the bars are open from 9 am, however, the alcoholic drinks are served by noon, as is the schedule implemented for the government. We are happy to know your complete satisfaction with our Mexican gastronomy at Mexico Lindo restaurant and claraboya restaurant too. Thank you once again for making us your choice hotel and for your opinion, we hope to have the opportunity to welcome you again.Sincerely,

5
Friends

Have a lovely view and the staff is Great

By on Sep 14, 2022

Review comment responded on Sep 14, 2022

Dear Oneil,Thank you for sharing this great review of your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. It is glad to know that you have enjoyed your stay.Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

5
Family

Excellent

By on Sep 10, 2022

Review comment responded on Sep 13, 2022

Dear Brecia,Thank you for sharing this great review of your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. It is glad to know that you have enjoyed your stay.Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

4
Family with small children

Great food choices .Buffet and Resturants have Really good food , Bartenders extremly fast and pleasent . Pool was excellent and the beach was nice , but extremly rocky which was painful and the big ships dock by the beach of the hotel and all you smell is fumes from the boat which is very strong to the point of feeling dizzy . Overall was a great place is you like all inclusive

By on Sep 10, 2022

Review comment responded on Sep 13, 2022

Dear Michael S,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are happy to know your complete satisfaction with the gastronomy offer as our talented chefs strive to conquer the most demanding palates with different local and international dishes, also offering options for different diets, for that we appreciate your remarks. We are also happy to know that you enjoyed the pool area. We are sorry to read that our beach location did not meet your expectations either, although, as you mentioned, it offers the opportunity to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination.Once again we thank you for sharing your opinion and we hope to have the opportunity to welcome you again in the future.Sincerely,

5
Family

All the staff were very polite, the areas look very clean all the time I will go back to this hotel.

By on Sep 9, 2022

Review comment responded on Sep 9, 2022

Dear Alejandra,Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a memorable experience for that we are grateful for your remarks on the service received.We look forward to welcoming you again on your next visit.Sincerely,

5
Everyone

Employees are very nice and friendly. Foods are delicious. Rooms are clean and perfect.

By on Sep 8, 2022

Review comment responded on Sep 8, 2022

Dear Reynaldo,Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a memorable experience for that we are grateful for your remarks on the service received.We look forward to welcoming you again on your next visit.Sincerely,

5
Family

the hotel is excellent, you just have to bring your best attitude to enjoy everything

By on Aug 11, 2022

Review comment responded on Aug 11, 2022

Dear Nelson Efrain, Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time sharing your opinion. Once again, we thank you for sharing this great feedback, and we look forward to welcoming you again in the near future. Sincerely,

5
Everyone

Occidental Costa is a very beautiful place. Very clean The food is amazing

By on Aug 11, 2022

Review comment responded on Aug 11, 2022

Dear Caroline, Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time sharing your opinion. We are happy to know that you enjoyed our gastronomy offer, hotel cleanness, and hospitality service. Once again, we thank you for sharing this great feedback, and we look forward to welcoming you again in the near future. Sincerely,

4
Family

The resort was very clean the staff was great. The good choose was not great and the beach area was small and congested with boats coming in and out

By on Aug 2, 2022

Review comment responded on Aug 4, 2022

Dear Sandra Lynn, Thank you for choosing us to spend your holidays. The vision of our guests is the key to complete guest satisfaction; therefore, we are very grateful for the time you spent writing your opinion. We are glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and the warmest. We regret that our beach location could not meet your expectations. Once again, thank you for your visit and opinion, we hope to welcome you again in the near future. Sincerely.

4
Family

We had a party of five women for birthday celebrations. The hotel was very clean and the staff were professional and friendly. The property was nice with a pool and a small beach area, that was essentially a harbor. The property had four restaurants on site. The food was average but plentiful. Beds were very comfortable and we had adjoining rooms. We were about to catch buses to clubs downtown which made the more outgoing members of our party happy. Had a fantastic deep tissue massage in the spa and I’ve had many over the years. This was definitely in the top 3 and the price was very reasonable. Although we arrived around 1:30 checkin - to receive the key cards - wasn’t available until 3PM, so you have to wait in relatively long line as everyone is there at once. Like other resorts, you have to make reservations for the restaurants for dinner. They start at 9AM or until a line forms. Overall, it was a decent stay.

By on Jul 19, 2022

Review comment responded on Jul 20, 2022

Dear Marishka, Thank you for making us your chosen venue to enjoy this celebration and for sharing your experience regarding your recent stay with us. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service, and for that, we appreciate your highlight. We are happy to know that you enjoyed the facilities such as the pool and beach area, and also the restaurant options. We are also happy to know that our resort location fits perfectly for your party. We are thrilled to read that you really enjoyed the massage and we will congratulate the Spa team for the service. We regret that our official check-in time was not of your liking, fortunately, our guests can enjoy the all-inclusive upon arrival while are waiting for the room to be ready. We have taken note of the a la carte reservations restaurant process, and it will be shared for revision. Once again we thank you for sharing this valuable feedback with us and we hope to have the opportunity to welcome you again in the future. Sincerely,

Occidental Costa Cancún All Inclusive

Blvd. Kukulcan Km 4.5, Cancun, QROO 77500
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