The resort was clean and friendly!
Great all inclusive resort. Would stay again!
The staff was very nice in the cafeterias style buffet.
The hotel and staff were great. Seemed too busy. Sometimes we had to wait 30 minutes to be seated at the restaurant. Food was great at Albatros. Enjoyed nightly activities. Cons. Beach is very small, not enough seating. Very noisy and lack of peace. 4-5 different people constantly walking around selling things. Lots of boats and jetskis zooming by all day, and constant smell of exhaust, especially from the large Isla Mujeres water taxi. If quality beach is important for your vacation, don’t stay at this hotel. More cons: First morning they shut off our water for 10 minutes. That seemed like and eternity, when 4 people had to, you know… AC system didn’t work at all in our room, but we managed with a fan and open balcony door at all times. We still had a good time, but will not be staying at Occidental again.
Everything was good
We had a great time and excellent staff and service. There was only a few things that could be improved. First, the check in/check out process is AWFUL!! Very slow, disorganized and lengthy. Secondly, the rooms need upgrading. Lastly, the water smells very strongly of sulfur. Overall a great stay would recommend for a budget friendly getaway.
Property limited. Beach was unclean (seaweed). One pool. Closes down at 11
Restaurant choices is VERY limited.
Well maintained
The food was horrible, the property is in really bad shape. When we got there the room smelled like mold, the drawers weren’t working, the refrigerator was not working, there was a leak in the ceiling. I complained that my kids were asthmatic and they switch me to another room that the AC were not working when I complain they ignored me. They looked at as differently like we were bothering them, good luck trying to book a reservation they are always full and they advertise 3 restaurants and only one was open at a time because they claimed it was low season in August. We just let them keep our money and switch hotel. The most horrible experience definitely will not be going back. They didn’t want to give us any refund.
Mixed drinks were awful!! The quality was poor and service was awful!
Polo and the whole staff at the resort were freakin' awesome. Loved how they keep their guests entertained.
Love it. Personnel were wonderful. The bartenders by the beach bar were so professional, Alfredo.
We were a family of 8, loved the customer service in the hotel, bar, and dining. I liked the resort overall but it was a bit inconvenient since there was only 1 pool 4.5 ft deep which was too deep for my 4 yr old.
Located in Zona Hotelera within a 5-minute walk of Escénica Tower, Occidental Costa Cancún All Inclusive is within 2 miles (3 km) of other popular sights like Puerto Cancun Marina Town Center. This 358-room, 3.5-star property welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
There are ample dining options with 4 onsite restaurants, including La Claraboya, which specializes in seafood.
32-inch plasma TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free minibar items, coffee makers, and ceiling fans are other standard amenities.
Occidental Costa Cancún All Inclusive features a full-service spa, an outdoor pool, and a gym. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a sauna, WiFi in public areas, and a business center.
The resort was clean and friendly!
Great all inclusive resort. Would stay again!
Dear Anthony,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,
The staff was very nice in the cafeterias style buffet.
Dear Jo Ann, Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,
The hotel and staff were great. Seemed too busy. Sometimes we had to wait 30 minutes to be seated at the restaurant. Food was great at Albatros. Enjoyed nightly activities. Cons. Beach is very small, not enough seating. Very noisy and lack of peace. 4-5 different people constantly walking around selling things. Lots of boats and jetskis zooming by all day, and constant smell of exhaust, especially from the large Isla Mujeres water taxi. If quality beach is important for your vacation, don’t stay at this hotel. More cons: First morning they shut off our water for 10 minutes. That seemed like and eternity, when 4 people had to, you know… AC system didn’t work at all in our room, but we managed with a fan and open balcony door at all times. We still had a good time, but will not be staying at Occidental again.
Dear ALEXANDR, We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are always open to receiving guests comments as this allows us to continually improve the experience we create for our future guests. We agree that our dedicated staff plays a key role in our guests' overall experience, for that we appreciate your remarks, and about the buffet restaurant too. We are sorry to read that our beach location did not meet your expectations, although it offers the opportunity to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. All rooms reserved for new arrivals are per standard double-checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly, we were not performing to our usual standard on this occasion. Thank you once again for making us your choice hotel on this occasion, we hope to serve you again and to have the opportunity to exceed your expectations in the not too distant future. Sincerely,
Everything was good
Dear Thomas,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,
We had a great time and excellent staff and service. There was only a few things that could be improved. First, the check in/check out process is AWFUL!! Very slow, disorganized and lengthy. Secondly, the rooms need upgrading. Lastly, the water smells very strongly of sulfur. Overall a great stay would recommend for a budget friendly getaway.
Dear Jeffrey,Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. We agree that our dedicated staff plays a key role in our guests' overall experience. We read with concern your opinion regarding the room we accommodate you as all rooms reserved for new arrivals are per standard double-checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly, we were not performing to our usual standard on this occasion. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,
Dear Oscar,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rating after your recent stay at Occidental Costa Cancún. We are delighted to know that we were able to match your holiday expectations.We look forward to welcoming you again on your next visit.Sincerely,
Dear Sandra,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rating after your recent stay at Occidental Costa Cancún. We are delighted to know that we were able to match your holiday expectations.We look forward to welcoming you again on your next visit.BSincerely,
Dear Lorenzo,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rating after your recent stay at Occidental Costa Cancún. We are delighted to know that we were able to match your holiday expectations.We look forward to welcoming you again on your next visit.Sincerely,
Dear Kerra,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rating after your recent stay at Occidental Costa Cancún. We are delighted to know that we were able to match your holiday expectations.We look forward to welcoming you again on your next visit.Sincerely,
Dear Erin,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,