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Ambiance Suites Cancun
3.0 out of 5.0
4.1
out of 5
"Good!"
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Recent guest reviews
small hotel and down town but very nice and clean
Nearby everything to do. Quick stay but really enjoyed it.
I always stay at this hotel when I'm connecting in Cancun. It's very clean, comfortable, centrally located, and the staff are super friendly.
5 min walking to the mall. Casino is on the next door.
very convinient to all beaches and area attractions and
The desk clerks had no idea about our travel package that included free breakfast, but they refused to give us more than coffee and toast. We tried to explain it to them, but they charged us everytime. We stayed for 8 days and on 7 of them the elevator didn't work and we stayed on the 5th floor. The shower water leaked out and several times the shower would stop in the middle of taking a shower. Our toilet overflowed at random times, but the housekeeping team was very willing to help.
The hotel was in a very convenient location to my dentist. If you need to be in a close to downtown hotel, this is a very good and reasonable option. The rooms are extremely clean, the only drawback in the room itself was the lack of a microwave (it's available in some suites, but not all). The rooms are a really nice size as is the private bath. The internet could use some improvement, some days it worked great, others I couldn't get connected at all. My room (210) faced the courtyard and pool area so it was quiet. Yes there is noise from the hallway, because the whole hotel is tile/marble, so you will hear the noise of housekeeping carts or luggage being pulled down the hall, but I've noticed this in any hotel I stay at in the Cancun area. The only noise I heard from another room was the chairs being scooted across the floor in the room above but nothing from the rooms on either side (and they were occupied). There is a small restaurant with a few breakfast/lunch and dinner items at a reasonable price (and they provide room service). Many places to eat close by. I like the two open air dining places across the street and next to the LaQuinta and XOXO (Convenience store). A very nice mall with movie theatre is a 5 minute walk away and the WalMart and Sams is about 6 blocks away (grab a cab for 35 pesos) and go here to fill your in room fridge with water/soda and other food items. DON'T use the coffee/tea/beverages located in the room or you will be charged! You receive two bottled waters for free and these are located in the bathroom. I felt very safe walking and taking the bus everywhere. You need to be smart just like anywhere else, don't walk alone late at night! They do accept American currency everywhere I went, but change will usually be in pesos. Bus is 50 pesos or $1 (with no change). The staff is very friendly and speaks limited English. Very close proximity to the bus stops. Overall a good option that is quieter and less expensive than the Hotel Zone.
Checking in was the worst part. The desk clerk didn't offer any information, didn't explain anything about the hotel, the area, or the amenities offered. When we asked about shuttle service he only posed one (and the most expensive) option. Other than that the stay was excellent. The room is clean and comfortable, all the amenities you would expect in a business suite.
We stayed here for one night after a week at the Riviera Maya. The hotel is kind of difficult to find. There are various restaurants around the vecinity but I didn't try any. Restaurant at the hotel closes early on Sunday so we had to go to the Hotel Zone to get dinner. We didn't eat breakfast because we had to check out early. Hotel is clean and comfortable. It's great to have free WiFi and many TV channels. Pool was small and it doesn't get much sun. Is an okay hotel for one night.
Room cleanliness and very good stuff. I will recomend all my friends.
We stayed one night at this hotel. The hotel is quite new; very clean and modern. The staff is quite friendly and helpful. We arrived around 10pm and the staff directed us to a small open-air restaurant right across the street (next to an Oxxo store). Although we could not speak Spanish and pretty much ordered the foods by pointing at the menu, we had some of the best authentic Mexican foods, with very reasonable price. It made up feel we were in Mexico right away (which is very different from many of the high-end restaurants in the Hotel zone later in the week). We will stay at this hotel again next time we go to Cancun.
Everything was as I expected. Great for the value.
spacious n comfy room. Wifi, gym n a small pool. Not along the hotel or beach zone but walking distance to Plaza las Americas mall. Easy to get to the beach zone by taking bus #27 at about 8 peso. Basic breakfast of coffee, juice n toast but enough. Additional items are payable.
Hotel highlights
- Free WiFi in rooms and public areas
- Free valet and self parking
- Outdoor pool
- Business center
Located in Avenida Tulum, Ambiance Suites Cancun is within a 10-minute stroll of sights such as Plaza Las Americas and Ceviche Square. This 3-star hotel has 59 guestrooms and offers an outdoor pool, free in-room WiFi, and free valet parking. Centrally located in Cancun, the hotel is also a short walk from Malecon Americas Shopping Mall and Royal Yak Casino and Sports Book.
Dining
Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
Rooms
All of Ambiance Suites Cancun's 59 rooms are air-conditioned and have an array of amenities, including iPod docks, coffee makers, and free newspapers. Guests can expect 32-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Free long-distance calls, free local calls, and free bottled water are also available.
Property features
At Ambiance Suites Cancun, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. Free valet and self parking are available, and there's also an area shuttle for a fee. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a business center, and a library.
Guest reviews for Ambiance Suites Cancun
Everyone
small hotel and down town but very nice and clean
Everyone
Nearby everything to do. Quick stay but really enjoyed it.
clean comfortable hotel
Everyone
I always stay at this hotel when I'm connecting in Cancun. It's very clean, comfortable, centrally located, and the staff are super friendly.
friendly staff and locations
Families
5 min walking to the mall. Casino is on the next door.
good stay for money
Families
very convinient to all beaches and area attractions and
family trip
Families
The desk clerks had no idea about our travel package that included free breakfast, but they refused to give us more than coffee and toast. We tried to explain it to them, but they charged us everytime. We stayed for 8 days and on 7 of them the elevator didn't work and we stayed on the 5th floor. The shower water leaked out and several times the shower would stop in the middle of taking a shower. Our toilet overflowed at random times, but the housekeeping team was very willing to help.
good choice for downtown
Singles
The hotel was in a very convenient location to my dentist. If you need to be in a close to downtown hotel, this is a very good and reasonable option. The rooms are extremely clean, the only drawback in the room itself was the lack of a microwave (it's available in some suites, but not all). The rooms are a really nice size as is the private bath. The internet could use some improvement, some days it worked great, others I couldn't get connected at all. My room (210) faced the courtyard and pool area so it was quiet. Yes there is noise from the hallway, because the whole hotel is tile/marble, so you will hear the noise of housekeeping carts or luggage being pulled down the hall, but I've noticed this in any hotel I stay at in the Cancun area. The only noise I heard from another room was the chairs being scooted across the floor in the room above but nothing from the rooms on either side (and they were occupied). There is a small restaurant with a few breakfast/lunch and dinner items at a reasonable price (and they provide room service). Many places to eat close by. I like the two open air dining places across the street and next to the LaQuinta and XOXO (Convenience store). A very nice mall with movie theatre is a 5 minute walk away and the WalMart and Sams is about 6 blocks away (grab a cab for 35 pesos) and go here to fill your in room fridge with water/soda and other food items. DON'T use the coffee/tea/beverages located in the room or you will be charged! You receive two bottled waters for free and these are located in the bathroom. I felt very safe walking and taking the bus everywhere. You need to be smart just like anywhere else, don't walk alone late at night! They do accept American currency everywhere I went, but change will usually be in pesos. Bus is 50 pesos or $1 (with no change). The staff is very friendly and speaks limited English. Very close proximity to the bus stops. Overall a good option that is quieter and less expensive than the Hotel Zone.
all the comforts of home
GetawayWithFriends
Checking in was the worst part. The desk clerk didn't offer any information, didn't explain anything about the hotel, the area, or the amenities offered. When we asked about shuttle service he only posed one (and the most expensive) option. Other than that the stay was excellent. The room is clean and comfortable, all the amenities you would expect in a business suite.
good hotel for just one night
Couples
We stayed here for one night after a week at the Riviera Maya. The hotel is kind of difficult to find. There are various restaurants around the vecinity but I didn't try any. Restaurant at the hotel closes early on Sunday so we had to go to the Hotel Zone to get dinner. We didn't eat breakfast because we had to check out early. Hotel is clean and comfortable. It's great to have free WiFi and many TV channels. Pool was small and it doesn't get much sun. Is an okay hotel for one night.
very good hotel for low price
Couples
Room cleanliness and very good stuff. I will recomend all my friends.
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